Wanted to integrate a simple way to format the "WikiText" Custom field in RTFM.
Copy: /opt/rt3/share/html/Elements/EditCustomFieldWikitext to
/opt/rt3/local/html/Elements/EditCustomFieldWikitext
Edit: /opt/rt3/local/h
Hello-
I upgraded our ticketing system from RT-3.4.5 on RedHat 9 to Rt-3.6.5 on
Ubuntu Server 7.10 yesterday.
Everything is working fine, including RTFM integration.
However, when a ticket is created, either via the webui or via an email
request, any additional replies to that ticket will open u
JB,
"AND Then, at some point, I introduced 'CFName'... which is not the
same as 'CFname'... which kept anything from working for quite a while."
That's funny. I can't tell you how many times I've done that.
I have a question on your CF values. This may seem dumb and I don't
want to i
Matt,
I have set a few other fields before, but not the "Requestor". I think
the condition should be like this:
#
# Custom condition:
#
# d
You could set up a separate queue and not use an autoreply scrip.
Millard, Matt wrote:
> I'm looking for a way to remove the requestor from server generated
> email tickets. These would be from "[EMAIL PROTECTED]" or
> "[EMAIL PROTECTED]". Basically what I'm trying to prevent
> is any email getti
Currently running RT Version 3.4.1 and the MySQL 5.0 database (rt3) has
been imported into the new 3.6.1 install.
Install of 3.6.1 on a new debian-etch box using: apt-get install
request-tracker3.6 andapt-get install rt3.6-apache2
Apache is up and running and can login with credentials t
I think I have a little more info to go on with this problem.
I found this in httpd/access_log
127.0.0.1 - - [18/Dec/2007:11:26:13 -0800] "POST
/REST/1.0/NoAuth/mail-gateway HTTP/1.1" 200 3168 "-" "libwww-perl/5.808"
I plugged the url path into my rt server via browser and got back:
RT/3.6.5 40
It requires a different syntax
From
http://search.cpan.org/src/JESSE/RT-Extension-CommandByMail-0.05/README
Custom field values
Manage custom field values. Could be used multiple times.
CustomField.{C}:
AddCustomField.{C}:
DelCustomField.{C}:
Short forms:
I'm looking for a way to remove the requestor from server generated
email tickets. These would be from "[EMAIL PROTECTED]" or
"[EMAIL PROTECTED]". Basically what I'm trying to prevent
is any email getting sent back out of RT to a system that is simply
going to bounce the email. Our servers don't
Hi all
Thanks for a very good ticket system, currently busy testing and
deploying it, so far very impressed. As you all know it is always
difficult to deploy a new system to users. I want to use our current
helpdesk front-end to populate the RT tickets.
I was thinking of using a php front en
Status update: Due to some fine, fine IRC-based help, I've got this
working - mostly.
The problems were:
$OUTPUT was being declared and dumped inside the loop, so nothing was
ever being set,
AND Then, at some point, I introduced 'CFName'... which is not the same
as 'CFname'... which kept anything
from the gui?
if you select a queue with a CF (at least in 3.6.5) and add it to your "current
search" side, then inside the "add criteria" section you get at the bottom the
CF where you can select:
is (no value)
that when you add translates at right side to
AND 'CF.{Report}' IS 'NULL'
Hi,
Im trying to match all the tickets with a customfield not filled up. Im
using this query but its not working. any hints?
( Status = 'open' AND Queue = 'Incidents' AND 'CF.{Report}' != '' )
Thanks in advance,
Regards
Alvaro
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Hi all,
It occurred to us that some tickets are intended for some people not
using RT. Is there anyway we can forward the original message to another
email address and leave a record in RT? Thanks!
Tyler
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