On Thu, 12 Aug 2010 15:41:33 -0500
Max McGrath mmcgr...@carthage.edu wrote:
Hi all -
Looking to try something on my system -- let me explain.
We have a knowledge base (purchased from Interspire)
that have tons and tons
of articles in to help our users answer their own
questions.
This
Hi Max
The html is held in several areas
You will need to copy
/opt/rt3/share/html/Elements/header to
/opt/rt3/local/html/Elements/ for the header section
and
/opt/rt3/share/html/Ticket/Create.html to
/opt/rt3/local/html/Ticket for the body.
Hi Max
Just to add, the Header file is used
Hi
If anyone is interested I have added a page to the RT wiki which describes
how I to use the timeline module to display the Start and Due date of
tickets in constructing the ticket timeline. This makes it a useful tool in
helping to schedule your workload in rt a somewhat similar view to what a
Looks nice, but why not using the perfect RT-Extension-JSGantt ? from github
2010/8/13 john habermann john.haber...@gmail.com
Hi
If anyone is interested I have added a page to the RT wiki which describes
how I to use the timeline module to display the Start and Due date of
tickets in
Because I didn't know about it :)
Thanks very much for letting us know about this Torsten when I had been
searching for Gantt charts and RT the only mention I had found had been to
do with the timeline extension.
On Fri, Aug 13, 2010 at 6:38 PM, Torsten Brumm torsten.br...@googlemail.com
wrote:
Thanks Garry -
I was able to find everything I asked for!
New question:
How/where would I fit:
textarea name=Message id=Message class=Field300 rows=8
onkeyup=ARS(this.id);/textarea
div id=SearchResults/div
into the actual RT code:
tr
td colspan=6
|/lDescribe the issue below/:br /
%
Hi all
Does anybody know how to turn off the automatic redirection that takes you
to the mobile skin? I'd rather users just bookmarked the /m directory on
their phones.
regards
Garry
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of
Something like this would be great for V4. Search RTFM and send
responses.
Or at least a plugin?
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Max
McGrath
Sent: Friday, August 13, 2010 8:40 AM
To: G.Booth
Cc:
Hello,
I have a question, it's possible to hidde a part of a ticket, and anoter part
stay public.
Example:
have this tikets on myQueue, and have 2 groups, the Public and the Admin,
this Queue allow public to give a feed-back, or submit an ideea.
All members in Public and Admin can make a
Hi,
Suddenly in the last few days we seem to be unable to send mail out of our
RT as far as we know nothing has changed.
If you look within RT than it says it has sent mail and lists al the
addresses correctly however, if you watch the system log it then strips all
the mail addresses and instead
Hi Max
you'll have to bear with me, as Im not familiar with the ARS program so Im
trying to visualize what you're trying to do in my head :-[
I assume you just want the textarea to appear on the Create.html page below
the message box. Two ways spring to ming from the code snippet you sent
To list,
Is there a way to add Roles to the list of groups that can have privileges
to see/modify a Custom Field? I have a Custom Field I want to be seen and
modified ONLY by the ticket Owner. Any ideas? Is that a possible future
enhancement?
Kenn
LBNL
RT Training in Washington DC, USA on Oct
I emailed th elist a few weeks ago about this from an email issue and we
made the suggested adjustments (Thank You!!)
We still have an issue when customers cut and paste from a web page into
the comment area of RT. It goes in fine but when you go to review it
later it is too large to display
Works like a champ for our blackberries.
Thanks for this.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: Thursday, August 05, 2010 5:09 PM
To: rt-annou...@lists.bestpractical.com
Is there a way to linkcustom fields? So, I trying to link custom
field data, so that custom fields like Account #, Customer Equip, Phone
#, that exist in a service ticket and in the user information, will
populate each other, ie in creating a service ticket for a /new
custome/r, the linked
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