Re: [rt-users] Set Transaction CustomField from My Day tool

2011-04-05 Thread Robert Wysocki
Dnia 2011-04-01, pią o godzinie 12:29 +0200, Robert Wysocki pisze: > Hi there, > > I would like to set Transaction CustomField values from the My Day tool. > I've got to the point, where I have the Transaction CF's in the My Day > template, I've even figured out how to associate Ticket ID with th

Re: [rt-users] installation of RT-Extension-SLA-0.03

2011-04-05 Thread Asanka
Kevin Falcone bestpractical.com> writes: > > On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote: > >I am having problems with getting RT to start again aftter installing The SLA 0.03 extension. > > > >I get the following error in the Web Logs. > > You don't appear to have add

Re: [rt-users] RT customization questions

2011-04-05 Thread Nick Kartsioukas
On Wed, 06 Apr 2011 00:07 +0100, "Houcem HACHICHA" wrote: > Is it possible to add a new ticket status to RT, like a "closed" status > for instance? Yes, see http://requesttracker.wikia.com/wiki/CustomStatuses

[rt-users] RT customization questions

2011-04-05 Thread Houcem HACHICHA
Hi everyone, Is it possible to add a new ticket status to RT, like a "closed" status for instance? Is it possible to show ticket resolution time graphs by "working hours" time? ie calculating the resolution time using only the working hours of the week, say from 9 am to 6 pm? Thanks in advance,

Re: [rt-users] search by today

2011-04-05 Thread Ruslan Zakirov
On Tue, Apr 5, 2011 at 7:04 PM, Garry Booth wrote: > Hi All > > does anybody know if there is a way to dynamically search through tickets > with creation dates from today to two weeks ago, without changing the dates > every time? > > e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO'

Re: [rt-users] LDAP and ext. Auth for a better understanding...

2011-04-05 Thread Nick Kartsioukas
On Tue, 05 Apr 2011 22:06 +0200, w...@yellowhippy.com wrote: > My question is what happens if we have an external authorisation, like > LDAP... > Does RT copy the user information to its internal database? Or how > does it make sure that the user information is stored? Since I can > easily dele

[rt-users] LDAP and ext. Auth for a better understanding...

2011-04-05 Thread wac
Hello everyone, as far as I know, users shouldn't be deleted from RT (can't be). The reason for this is that we want to be able to reconstruct everthing even when the user isn't around anymore. Is that correct so far? My question is what happens if we have an external authorisation, like L

Re: [rt-users] 3.9

2011-04-05 Thread Thomas Sibley
On 04/05/2011 02:02 PM, Scott T. Hildreth wrote: > Where is rc8, I don't see it in the devel directory? Sorry, I typoed. rc7 is the latest. Thomas

Re: [rt-users] 3.9

2011-04-05 Thread Scott T. Hildreth
On Tue, 2011-04-05 at 12:18 -0400, Thomas Sibley wrote: > On 04/05/2011 12:07 PM, Burton Simonds wrote: > > What is the current status of rt 3.9? I noticed in the devel > > repository there were a several there, but the release candidates for > > RT4 seem to have more recent updates. Is 3.9 cons

Re: [rt-users] RT::Authen::ExternalAuth, Possible Configuration Issue?

2011-04-05 Thread Eli Guzman
Apologies, forgot to include configuration and log file attachment. Thanks, Eli -Original Message- From: Eli Guzman Sent: Tuesday, April 05, 2011 11:50 AM To: 'rt-users@lists.bestpractical.com' Subject: RT::Authen::ExternalAuth, Possible Configuration Issue? Greetings all, == A Little

Re: [rt-users] search by today

2011-04-05 Thread Raed El-Hames
Yep, you are right Kenn. I was translating the original query, your "Created > '2 weeks ago' " will be more efficient. - I think Roy From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker Sent: 05 April 2011 17:39 To: rt-use

[rt-users] RT::Authen::ExternalAuth, Possible Configuration Issue?

2011-04-05 Thread Eli Guzman
Greetings all, == A Little Background == Sorry for the length of this post, TL/DR is at the bottom of this message. We currently run RT 3.6.6 in a production environment (running on RHEL 5.3, Tikanga, 2.6.18-128.2.1.el5xen #1 SMP, x86, running on a Dell PowerEdge R410). We are in the midst of upg

Re: [rt-users] search by today

2011-04-05 Thread Kenneth Crocker
Raed, Isn't the "now" kind of intuitive? Wouldn't "Created > '2 weeks ago' work just as well since the query is already running 'Today' or realtime? Unless you can created dates in the future, but I would think that unlikely. Just a theological thought, ;-). Kenn LBNL On Tue, Apr 5, 2011 at 8:28

Re: [rt-users] 3.9

2011-04-05 Thread Thomas Sibley
On 04/05/2011 12:07 PM, Burton Simonds wrote: > What is the current status of rt 3.9? I noticed in the devel > repository there were a several there, but the release candidates for > RT4 seem to have more recent updates. Is 3.9 considered stable enough > for production? The reason I ask, is it s

[rt-users] 3.9

2011-04-05 Thread Burton Simonds
What is the current status of rt 3.9? I noticed in the devel repository there were a several there, but the release candidates for RT4 seem to have more recent updates. Is 3.9 considered stable enough for production? The reason I ask, is it seems to have several features that I might be interest

Re: [rt-users] search by today

2011-04-05 Thread Raed El-Hames
Garry: Try: Created < 'now' AND Created > '2 week ago' AND Queue = 'FOO' Roy > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Garry Booth > Sent: 05 April 2011 16:05 > To: RT Users > Subject: [rt-users

[rt-users] search by today

2011-04-05 Thread Garry Booth
Hi All does anybody know if there is a way to dynamically search through tickets with creation dates from today to two weeks ago, without changing the dates every time? e.g. Created < 'NOW' AND Created > 'NOW -13' AND Queue = 'FOO' regards Garry

Re: [rt-users] Closing Tickets with mandatory fields

2011-04-05 Thread Jeff Blaine
On 4/5/2011 10:28 AM, Holger Haase wrote: Hi all, Scenario: RT 3.8.1 We set up TicketCustomFields as mandatory, this works fine if you open a ticket and work on it. But if you look into the queue you are able to close a ticket. Shouldn’t there also come a warning that a mandatory field is not

[rt-users] Closing Tickets with mandatory fields

2011-04-05 Thread Holger Haase
Hi all, Scenario: RT 3.8.1 We set up TicketCustomFields as mandatory, this works fine if you open a ticket and work on it. But if you look into the queue you are able to close a ticket. Shouldn't there also come a warning that a mandatory field is not filled? We want to make sure !mandatory! fi

Re: [rt-users] repetitive browser authentication

2011-04-05 Thread Obando, David DE - EV
Hi, late answer - it took a while until I could look into the problem again. What I now did was cloning my rt VM and deleting /usr/local/share/request-tracker3.8 so all my customizations are inactive. I still have to re-authenticate, e.g. I login, open a second tab with a ticket ID URL and have

Re: [rt-users] scrip custom condition problem on rt-3.8.1

2011-04-05 Thread Gregor Bruhin
Thanks you are right, it seems not to be possible to use a pre-defined and additionally a user-defined condition. So I set my condition to user-defined and put the following in the Custom condition: return($self->TransactionObj->Type eq "Create" && $self->TicketObj->QueueObj->Name ne "Backoffi

Re: [rt-users] scrip custom condition problem on rt-3.8.1

2011-04-05 Thread Gerard FENELON
I believe that is not possible It is : either you use a pre-defined condition or you use a user-defined condition but you cannot add a condition to a pre-defined condition. Which means that you have to use a user-defined condition and in it detect a "Create" transaction and then add your own.

[rt-users] scrip custom condition problem on rt-3.8.1

2011-04-05 Thread Gregor Bruhin
Hi All, I'm trying to add a special condition to an existing scrip (Scrip 3 On Create Autoreply To Requestors). I just put return 0; in the scrip custom condition field and I notice that the scrip is still executed, any ideas why and how to debug ? In syslog I just see the scrip is executed

[rt-users] Timezone Discrepancies

2011-04-05 Thread Rocel M. Lacida
Hello Again, I need some help. I just tried changing my timezone because I found out that it was not set at first though the time is correct just the timezone that is different. Now the problem is the ticket I made before the actual change is also affected. The time reflected on the previous