Hi,
We have the case where user/customer forwards email with subject tag of
queue B to queue A email. Apparently, RT doesn't create new ticket in queue
A, instead it appends existing ticket in Queue B with matching ticketID.
Is this expected behavior? I even tried to setup a brand new RT instance
Tools->Articles->Search
On Thu, May 17, 2012 at 12:42 PM, UnixMan wrote:
>
> Does anyone have any ideas ?
>
> Thanks,
> Scott
>
>
> UnixMan wrote:
>>
>> When I login to RT 3.8.8 I find myself at the "RT at a glance". From here
>> I click on 'RTFM' to the left and I have a Search area and a butto
On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin wrote:
> I'm currently using this:
>
> {
> my $attachments = RT::Attachments->new(RT->SystemUser);
> $attachments->LimitByTicket($ticket->id);
> $attachments->Limit( ALIAS => $attachments->TransactionAlias,
>
On Thu, May 17, 2012 at 10:27 PM, Mike Johnson wrote:
> AS the subject states, is there anyway to change the default behaviour of
> the Custom Field set as "select multiple" into a checkbox list?
>
> Checkboxes are much more user friendly then a list that you have to
> ctrl+click multiple values.
I've exactly this scenario and have for months been trying to find the
time to do pretty much exactly this.
I'm on 6.8.4 and was going to move to 4.0.4. Now it's 4.0.5 and I'm
still running 3.8.4 because everything has to be done in 'one fell
swoop'. I did manage to get the data migrated int
I'm currently using this:
{
my $attachments = RT::Attachments->new(RT->SystemUser);
$attachments->LimitByTicket($ticket->id);
$attachments->Limit( ALIAS=> $attachments->TransactionAlias,
FIELD=> 'Type',
Good Morning,
I have been setting up some new queue’s in our RT instance as multiple
departments will use this. I wanted to use names like IT_Helpdesk and
HR_Inbound for my queues, but that is a little unfriendly for my users. I
was wonder if there was a way to change which name is displayed w
Does anyone have any ideas ?
Thanks,
Scott
UnixMan wrote:
>
> When I login to RT 3.8.8 I find myself at the "RT at a glance". From here
> I click on 'RTFM' to the left and I have a Search area and a button that
> allows me to do a Simple Search on all my RTFM articles. Maybe on RT 4.0.5
> it h
AS the subject states, is there anyway to change the default behaviour of
the Custom Field set as "select multiple" into a checkbox list?
Checkboxes are much more user friendly then a list that you have to
ctrl+click multiple values.
Thanks!
Mike.
--
Mike Johnson
Datatel Programmer/Analyst
Nor
On Tue, May 15, 2012 at 11:05 PM, April Rosenberg wrote:
> Good Morning,
>
>
>
> I have been setting up some new queue’s in our RT instance as multiple
> departments will use this. I wanted to use names like IT_Helpdesk and
> HR_Inbound for my queues, but that is a little unfriendly for my users.
On Wed, May 16, 2012 at 2:35 AM, Bill Cole
wrote:
> On 15 May 2012, at 16:32, Mister IT Guru wrote:
>
>> Hi guys,
>>
>> I know I've lurked on the list for years, but I've never really ever had a
>> problem with RT. Until now, I've been asked to change the domain name for an
>> RT instance, and I'm
On 2012-05-17 13:47, Ruslan Zakirov wrote:
On Wed, May 16, 2012 at 8:50 PM, Matt Brennan
wrote:
This is how I do this. In my RT_SiteConfig.pm I have:
Set($WebBaseURL,
'https://'
. RT->Config->Get('WebDomain')
);
All traffic on my RT instance is done via HTTPS. I also have an
Apache
r
On Wed, May 16, 2012 at 8:50 PM, Matt Brennan wrote:
> This is how I do this. In my RT_SiteConfig.pm I have:
>
> Set($WebBaseURL,
> 'https://'
> . RT->Config->Get('WebDomain')
> );
>
> All traffic on my RT instance is done via HTTPS. I also have an Apache
> rewrite rule in case someone nav
On Thu, May 17, 2012 at 12:34 AM, Chris Preston
wrote:
> You spoke of transaction tables, what would be the name of the table. Why
> would I delete it if I want to keep the transaction, do you mean to change
> the status in that table also back to new or actually delete the
> transactions
The ta
On Thu, May 17, 2012 at 1:05 PM, James Bensley wrote:
> Hi RT Users;
>
> I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
> installed via the package manager and 3.6.5 it the newest version
> available within the package manager. I would like to upgrade RT so
> moving to 4.0.5, the l
Hi,
as in subject, my RT doesn't send any e-mail when i add a reply to a
ticket. E-mails will be sent on ticket create and ticket close, so mail
system is working as expected.
Why ?
Thanks, Michele
--
Michele Pinassi
Responsabile Telefonia di Ateneo
Servizio Reti, Sistemi e Sicurezza Informatic
Hi RT Users;
I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving to 4.0.5, the latest version, seems like the most optimal
choice to me. I must ke
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