ges to Full_Text_Search_Portlet
might make this a little faster.
It is currently fine in testing with about 30,000 tickets;
v. slow for resolved tickets as expected, but fine at the moment
for open/stalled/new tickets.
RT: 4.0.6
MySql: mysql-5.0.95-1.el5_7.1
no sphinx (for another day)
Regards,
Jason
Hi,
I am testing an upgrade from 3.8.8 to latest 4.0.2 (mysql-5.0.x/
httpd-2.2.x)
I found it easier to set up a new rt4 folder and database and to
manually migrate my few updates/config changes across.
To do this I first dropped all newly created rt4 tables and then
imported my rt3 databa
are quite.
Regards,
Jason Doran
Computer Centre
NUI, Maynooth
On 29 Jun 2010, at 14:09, Justin Hayes wrote:
Hi everyone,
I've raised this before, but we've had another look at it and still
can't see how to improve things.
We put a lot of comments/replies in our tickets. Often there c
SNI looks interesting. We set up this using a SAN cert and info from
http://blog.revolunet.com/index.php/reseau/administration/hosting-multiple-ssl-vhosts-on-a-single-ipportcertificate-with-apache2
Regards,
Jason
On 21 Aug 2009, at 16:35, Jerrad Pierce wrote:
> Hmm, actually it looks like Apach
Hi,
We are currently escalating priorities for all queues each night with a
cron job.
# escalate tickets for all queues
while (my $queue = $queues->Next) {
my $queuename = $queue->Name;
system("$crontool --search RT::Search::ActiveTicketsInQueue " .
"--search-arg \"$queuename\" ".
"--action RT::A
Hi Kenn,
We have Remedy Helpdesk and I would be interested in your
Perl program to test conversion to RT.
Regards,
Jason
On 5 Mar 2009, at 22:50, Kenneth Crocker wrote:
> Also, for those who have been looking for ways to convert from one
> ticketing system to RT, we have written a program
telling me that this is not
supported at all would be good.
Regards,
Jason Doran
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Discover RT
Hi,
I am using RT-Authen-ExternalAuth-0.05 and all is generally good.
Our users are in OpenLDAP which looks something like the following.
dc=ourdomain,dc=ie
ou=Users
ou=Students
ou=50
uid=501..
uid=502...
If the error is something like:
"RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email."
Then maybe you haven't given CreateTicket permissions to "Everyone"
on the particular queue.
Jasin
On 2 Oct 2008, at 13:25, Filipe José Silva
Hope this helps,
regards,
Jason
On 29 Sep 2008, at 23:13, Filipe José Silva Clemente wrote:
Hi,
I have a queue called "Entrance" where the RT puts all emails
received by my helpdesk email address. This queue doesnt send an
automatic ticket ID email to the requestor.
I have another queue
Aaahhh.
For others like me who can't find what to do I added
in my RT_SiteConfig.pm
Set(@Plugins,(qw(RTx::Calendar)));
Thanks,
Jason
On 22 Sep 2008, at 17:51, Jerrad Pierce wrote:
> Umm, did you add RTx-Calendar to your list of plugins?
> --
> Cambridge Energy Alliance: Save money & the plane
with-rt3.8-released-td19243845.html
Regards,
Jason Doran
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Discover RT's hidden secrets with R
Hi Paul,
From memory on my CentOS machine I had to make sure that I
had following:
rpm -qa|grep graphviz
graphviz-devel-2.20.2-1.el5
graphviz-perl-2.20.2-1.el5
graphviz-2.20.2-1.el5
I then configured RT with:
--enable-graphviz Turns on support for RT's GraphViz
dependency charts
--
lobal template. RT will see
the template in the queue and use it instead of the corresponding
global template.
Regards,
Gene
At 08:19 AM 7/31/2008, Jason Doran wrote:
Hi,
RT has global scrips that apply to all queues. Is there a way to
leave
these scripts completely alone and simply to s
Autoreply setup for all other queues. Any help or just some pointers
would be great.
I am still getting my head around how RT works and I don't want to
make silly workflow decisions before rolling this out.
Regards,
Jason Doran,
National University of Ireland, Maynooth
smime.p7s
Descri
x27;l',
'State' => 'st',
'Zip' => 'postalCode',
'Country' => 'co'
}
],
}
}
);
1;
I also used ldapdisplay to test the ldap query of the Active
Directory:
ldapsearc
RT-Authen-ExternalAuth
which is a different path [I think] to previous versions of RT.
Regards,
Jason Doran
National University of Ireland, Maynooth
smime.p7s
Description: S/MIME cryptographic signature
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