Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 1:43 PM, Ditri, Chris wrote: > Hi Matt, > > There is absolutely nothing in ObjectScrips, and everything is set to NULL in > Scrips (in the database). > > Are you implying that I need to make custom scrips to send routine emails > regarding tickets? > Something is differen

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 11:46 AM, Ditri, Chris wrote: > Ok... > > After turning the debugging, I captured this from the log: > > [1426] [Tue Aug 25 16:41:21 2015] [debug]: Converting 'utf-8' to 'utf-8' for > text/html - Subjectless message > (/usr/share/request-tracker4/lib/RT/I18N.pm:295) > [14

Re: [rt-users] No outbound email after upgrade

On Tue, Aug 25, 2015 at 10:00 AM, Ditri, Chris wrote: > Hi Matt, and thanks for your response. > > I have tried this. It still produces nothing. Here is what I added to my > RT_SiteConfig.pm: > > Set($MailCommand, "mbox"); > Set($SendmailPath, "/usr/lib/sendmail"); > Set($SendmailArguments, "-t

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 3:55 PM, Bill Cole wrote: > On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: > >> On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner >> wrote: >>>> >>>> What do you mean by "without logins"? The email address needs >

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner wrote: >> What do you mean by "without logins"? The email address needs >> to correspond to a user that already exists on the system? > > Yes. Here's what happened. A privileged user entered an external email > address into the CC field, which d

Re: [rt-users] usernames which contain only numbers

On Sun, Aug 23, 2015 at 4:23 AM, Tissona Yossi wrote: > Hi, > > Would someone found a solution for change the username field to be numeric? I don't think this will work very well, but if I were to take a stab I might look at hacking the source and removing the sequence from the database for the u

Re: [rt-users] multiple customers in one RT instance?

On Mon, Aug 24, 2015 at 6:01 AM, wrote: > Hello, > > I'm new to RT and I provide my customers managed hosting for their websites, > email and other web applications. > I'd like to offer my customers a product like one RT queue each, > preconfigured to work with the required email addresses at the

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner wrote: > I need to limit what users can enter into CC and AdminCC. I cannot have > them entering email addresses for those without logins. What do you mean by "without logins"? The email address needs to correspond to a user that already exists o

Re: [rt-users] No outbound email after upgrade

On Fri, Aug 21, 2015 at 2:09 PM, Ditri, Chris wrote: > But, it was always able to send emails with no problem through exim, and I > can send emails from the bash command prompt with no problem as well. >From RT_Config.pm: $MailCommand $MailCommand defines which method RT will use t

Re: [rt-users] No outbound email after upgrade

On Fri, Aug 21, 2015 at 1:33 PM, Ditri, Chris wrote: > Hello, > > I just upgraded from debian wheezy, which uses RT 4.0.7 to Jessie, which > uses RT 4.2.8. Like a good debian user, I'm trying to stick with exim4, and > it has always worked for my purposes in 4.0.7. > > However > > Ever since the u

Re: [rt-users] Options for user display

On Thu, Aug 20, 2015 at 9:57 AM, Joe Kirby wrote: > UMBC is on version 4.2.11 and one of the changes when we upgraded involves > what gets displayed for privileged and unprivileged users. Are you talking about when the names are displayed in places like the History or the People portlet? If so,

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:21 AM, androponia wrote: > What i got in my menu is this: > > That is not helpful. Your scrips will be located some place like: https://yoursite.domain/Admin/Global/Scrips.html -m

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 9:04 AM, androponia wrote: > I dont really know, how i check that? Admin -> Global -> Scrips Look at a scrip you are expecting to fire and note the template. Then go to: Admin -> Global -> Templates and see if is an HTML template. Its contents will have: Content-Type:

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:57 AM, androponia wrote: > No, when i put a comment , and have html format, it don't show as it is, the > images never work. Are you sure that your scrips are sending HTML mail? That is, you'll need to check the templates. -m

Re: [rt-users] Ticket dont display html

On Thu, Aug 20, 2015 at 8:50 AM, androponia wrote: > Hello, i am little new in RT, my ticket is not displaying html messages. > > I have RT 4.2 version. > > can someone help me? Are you receiving HTML emails? -m

Re: [rt-users] Problem with extension RepeatTicket

On Wed, Aug 19, 2015 at 5:39 AM, frankfurter wrote: > Hi, > > i want to use the RepeatTicket extension for tickets that have to be done > daily,weekly and monthly. > my problem is when i set a ticket to spawn i.e. every week, the ticket > spawns every day instead. sometimes also the monthly ticket

Re: [rt-users] setting up auto reply to only work on certain queues.

Hi, On Wed, Aug 19, 2015 at 6:11 AM, norman wrote: > Hello all. > I have a setup where if a ticket is created rt will send a message to the > requester automatically. This is set up to do this for all my queues. > However, i now have a queue that i need to turn this off on. Looking at > global sc

Re: [rt-users] Forward ticket with complete history and attachments (refresh)

On Tue, Aug 11, 2015 at 3:53 AM, Piotr Mańturzyk (NooxTechnologies) wrote: > Hello again, > > I'm close to the solution. > > The most important thing is to include comments: > > > > file ~/rt4/lib/RT/Action/SendForward.pm line 97: > > VALUE => [qw(Create Correspond Comment)], > > > > To make RT al

Re: [rt-users] Pre-Populate Description

On Tue, Aug 4, 2015 at 2:57 PM, Joseph D. Wagner wrote: > I would like to pre-populate the description of a new ticket. For example, > if I filed a bug on Red Hat's Bugzilla, a new bug description already > contains the text: > > Component: > Version: > Problem: > Expected Results: > Actual Resul

Re: [rt-users] resolving stalled tickets after X amount of time

On Tue, Aug 4, 2015 at 1:41 PM, Mike Johnson wrote: > I tried googling and found an unanswered email to this list from 2006. > > I also found a bunch of links relating to RT's Lifecycle functionality, but > I wasn't able to figure out if there was a built in way for RT to > auto-resolve/reject/(so

[rt-users] Fwd: Custom field name font size

[bringing this thread back to rt-users] On Thu, Jul 23, 2015 at 6:08 PM, Phil McLachlan wrote: > Thanks for your reply Matt :). > > I have no programming experience (disclaimer) but am willing to jump in head > first. I setup 4.2 on a headless Ubuntu Server. The change would be > universal to

Re: [rt-users] Custom field name font size

On Thu, Jul 23, 2015 at 4:47 PM, Phil McLachlan wrote: > I've searched and searched and can't figure out where or how to change the > font size of the custom field names. Does anyone happen to know how to do > this? Use CSS? ;) This may or may not be a simple task depending on your circumstance

[rt-users] [Warning: Phish?] Re: p*a*s*s*w*o*r*d quality enforcement?

Hey! On Wed, Jul 22, 2015 at 8:23 AM, Václav Ovsík wrote: > Uhm. Seems to me better to include this into RT::User::ValidatePassword > I tried this right now and seems to be OK (RT version 4.2.11). > I did a copy of lib/RT/User.pm into local/lib/RT/User.pm and patch it: > > commit 96c1079c7efcda7

Re: [rt-users] After upgrade to RT 4.2, can only access Self Service

, 2015 at 12:06 PM, Matt Zagrabelny > wrote: >> >> On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer wrote: >> > Hi, >> > >> > I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade >> > seems to have gone off correctly, I am no longer ab

Re: [rt-users] Edit fields on mobile

On Fri, Jul 17, 2015 at 2:07 PM, Roman Massey wrote: > Hi everyone, > > is it possible to edit fields on mobile interface? and custom fields? I don't ever use the mobile interface, but you can check the code: tree share/html/m share/html/m ├── dhandler ├── _elements │ ├── footer │ ├── full_s

Re: [rt-users] After upgrade to RT 4.2, can only access Self Service

On Fri, Jul 17, 2015 at 1:49 PM, Shane Archer wrote: > Hi, > > I just upgraded my RT 4.0.7 installation to 4.2.8, and while the upgrade > seems to have gone off correctly, I am no longer able to access anything > other than the "Self Service" portal using either of my configured accounts. > > If I

Re: [rt-users] p*a*s*s*w*o*r*d quality enforcement?

On Fri, Jul 17, 2015 at 6:55 AM, Václav Ovsík wrote: > Hi, > is there any way to set password quality enforcement better then its > minimal length ($MinimumPasswordLength)? There is a BeforeUpdate callback in share/html/Admin/Users/Modify.html. Without looking deeper at the code I don't know if t

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

On Thu, Jul 16, 2015 at 10:05 AM, Murillo Azambuja Gonçalves wrote: > This can not be done here. > In some queues those responsible for sending transactions (including tickets > resolution) are not directly involved in the work of tickets. > > Even I used the scrip "AutoSetOwner" as a basis to cre

Re: [rt-users] Prevent resolution of Ticket that owner is 'Nobody'

Hi, I didn't read everything in your email. :) Have you considered a lifecycle where only the Owner is granted the right to resolve the ticket? -m On Thu, Jul 16, 2015 at 9:34 AM, Murillo Azambuja Gonçalves wrote: > Hi all, > > I'm using RT 4.2.8 and would like to prevent ticket resolution in

Re: [rt-users] [rt-devel] Need help

On Tue, Jul 14, 2015 at 11:50 AM, Guiguemde Jacques Rodrigue wrote: > Ok cool > Thank u for this information, > But i tried to follow the instructions given but he did not even offer > me suggestions when I entered. How to suggestion when I keyboarding? Hi, I didn't really give any instructions,

Re: [rt-users] [rt-devel] Need help

Hello, This question is better suited for rt-users. I've tweaked the reply above to move it over. On Tue, Jul 14, 2015 at 9:55 AM, Guiguemde Jacques Rodrigue wrote: > Hello, > In my manipulations I activated an option that transforms the field > involved in the creation of a ticket. This field i

Re: [rt-users] Sorting sorted custom field grouping

On Fri, Jul 10, 2015 at 3:22 AM, Ashley Etherington wrote: > Good morning all. > > I have recently started grouping all of the custom fields and have come > across a small problem in regards to the order that the custom fields are > in. At first I though that the fields would be printed in the or

Re: [rt-users] [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.

Hi Ashley, Configuration questions are best sent to rt-users. [Done] Comments inline. On Thu, Jul 9, 2015 at 4:54 AM, Ashley Etherington wrote: > Hi Everyone. > > We have decided that instead of using a Sub-Status custom field, that we > would add all of our statuses to the main built in RT Tic

Re: [rt-users] using date calcs in reports

On Sun, Jul 5, 2015 at 11:46 PM, Chris Herrmann wrote: > Hi all, > > I can currently export a list of tickets with most of the data I need like > this: > > rt list "queue = 'myqueue' and ( ( Status = 'open' or Status = 'new') OR ( > Resolved > '$startdate' ) )" -f > id,subject,status,timeworked,r

Re: [rt-users] [rt-devel] alternative to edit comments

On Tue, Jul 7, 2015 at 8:01 AM, ARBEZ Christophe wrote: > Hi all, > > I know it is not possible to edit some message in RT. So, I would like how > you do for a comment if you make a mistake in the content or the time > worked ? > You can update the ticket time after creating your txn. Perhaps th

Re: [rt-users] Comment

On Wed, Jun 17, 2015 at 12:57 PM, Daniel Moore wrote: > Hello, > > > > Is there anyway to take the "comment" directly out of lifecycle for the > Tickets? > Yep. https://bestpractical.com/docs/rt/latest/customizing/lifecycles.html You can copy the default lifecycle from RT_Config.pm and then e

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote: > Hi RT Users, > > I am trying to clear an address that keeps appearing in the > One-time Cc/Bcc list on the Reply form for a ticket. The user > is no longer here, but the address keeps showing up in the > Reply form for new tickets. How is tha

Re: [rt-users] Full text search don't work

On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov wrote: > Hi, > Please help me understand where is my full text search? > i have Debian Linux machine with Pg, Apache 2 and installed RT 4.2.9 . Ditto. > I run rt-setup-fulltext-index successfully, also run rt-fulltext-indexer > --all and change my

Re: [rt-users] How to get TicketObj from a Ticket ID

all the Information (like $self->TicketObj->Status etc) > > Now i have only i Ticket ID stored in a variable and i'm searching a way to > get back my TicketObj. my $TicketObj = LoadTicket($id); -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Du

Re: [rt-users] Notify on Create

. Condition: "On Create" Action:"Notify Owner" Template: "Global template: Transaction" Stage: "TransactionCreate" -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services

Re: [rt-users] Hardware Config

as due to memory leaks in mod-perl (we restart apache every night now) and some queries that could have used some indexes (which BP, operating within a support contract, helped us create.) HTH -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Informat

Re: [rt-users] rt-crontool as a user failing

rt3/bin/rt-crontool > No RT user found. Please consult your RT administrator. > > I can login as `iqbala' to the rt gui and I have administrator privilege. > I can create a new queue, delete existing queue, create a new user, > delete any ticket on any queue. > > But rt-cronto

[rt-users] advanced query

query. Any thoughts? Thanks, -- Matt Zagrabelny - mzagr...@d.umn.edu - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he

Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?

gt; permission" time. :) Public mailing lists is not the best place to announce premeditated policy ignoring. ;) -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprin

Re: [rt-users] TicketSQL with Custom Fields

; > this gives back the 1 result. > > However if I use the first query, no results are returned. > Am I using an incorrect syntax? Total guess here: Is the db field some sort of text (varchar, etc)? If so you may need to cast before doing a comparison. -- Matt Zagrabelny - [EMAIL P

[rt-users] select unprivileged users

t I am wondering if there is a config option, flag, check box, etc. that will allow unprivileged users to show up as the privileged ones do? Thanks, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E

[rt-users] number of queues

ject N + classroom project 1 + . . . + classroom project N + other project + etc. I am looking at creating too many queues? What have others done that are trying to use RT as the single ticketing system for many different facets of a large organization? Thank

Re: [rt-users] disable User_Vendor

On Tue, 2008-04-15 at 21:38 +0100, Mike Peachey wrote: > Matt Zagrabelny wrote: [...] > > So, what are the ways of disabling User_Vendor and which are preferred > > (or best) ? > > > I suppose I ought to put in a global variable to enable/disable all > ExternalAu

[rt-users] disable User_Vendor

d (or best) ? TIA, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85 C5CA 53E7 887F 84E2 2DA2 He is not a fool who gives up what he cannot kee

Re: [rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

Update - problem solved, though I don't know why. On Fri, 2008-04-11 at 09:32 +0100, Mike Peachey wrote: > Matt Zagrabelny wrote: > > Greetings, > > > > I am getting the following error when I try to update a password for an > > account in my RT instance. > &g

[rt-users] trying to use RT-Authen-ExternalAuth-0.05 - problems finding config options

#x27;UMD_LDAP']); Does anyone have any hints or have I missed something obvious? Thanks, -- Matt Zagrabelny - [EMAIL PROTECTED] - (218) 726 8844 University of Minnesota Duluth Information Technology Systems & Services PGP key 1024D/84E22DA2 2005-11-07 Fingerprint: 78F9 18B3 EF58 56F5 FC85

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