[rt-users] Subject Ticket ID

e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012

Re: [rt-users] Subject Ticket ID

Thanks for you reply. Found a solution which will not conflict with others and hides my internal hostname. Tickets now look like: [MHC-Ticket #123] - Original subject Am 23.02.2012 15:25, schrieb Thomas Sibley: > On 02/23/2012 07:58 AM, Matthias Henze wrote: >> when a reply is sent by

[rt-users] custom fields default values

tom action cleanup code: Any hints? TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpra

Re: [rt-users] custom fields default values

>> >> >> -- >> >> MHC SoftWare GmbH >> Fichtera 17 >> 96274 Itzgrund/Germany >> >> voice: +49-(0)9533-92006-0 >> fax: +49-(0)9533-92006-6 >> e-mail: i...@mhcsoftware.de >> >> HR Coburg: B2242 >> Geschäftsführer: Matthias

[rt-users] Homepage-Refresh

-- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012

Re: [rt-users] Homepage-Refresh

Thanks, this solved it. So the wiki page entry is buggy: http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods Thats where I got it from by cut&paste ... Am 24.02.2012 17:17, schrieb Kevin Falcone: > On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote: >&

[rt-users] Mail "from" header

ve to do to get this? TIA MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze RT Training Sessions (http://bestpractical.com/servi

Re: [rt-users] Mail "from" header

>> >> >> -- >> >> MHC SoftWare GmbH >> Fichtera 17 >> 96274 Itzgrund/Germany >> >> voice: +49-(0)9533-92006-0 >> fax: +49-(0)9533-92006-6 >> e-mail: i...@mhcsoftware.de >> >> HR Coburg: B2242 >> Geschäftsführer: Matthias

Re: [rt-users] Mail "from" header

You are really funny. My problem is that I'm unable to identify the templates which are being used ... As I've touched none of the templates scrips and conditions I've a more or less fresh setup. Am 28.02.2012 16:28, schrieb Ruslan Zakirov: > On Tue, Feb 28, 2012 at 01:24, Mat

[rt-users] Do not send auto replies to one e-mail address

-- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze

Re: [rt-users] Disable notification

rund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze

Re: [rt-users] Do not send auto replies to one e-mail address

Am 25.06.2012 16:33, schrieb Kevin Falcone: > On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote: >> I've setup my asterisk with an IVR which allows customers to open >> tickets by phone. These tickets are sent from an special internal e-mail >> address. I don

[rt-users] mailgate status 75

HR Coburg: B2242 Geschäftsführer: Matthias Henze

Re: [rt-users] mailgate status 75

Can some one please help? I'm clueless :( m 23.07.2012 19:16, schrieb Matthias Henze: > Hi, > > I use fetchmail with mailgate as MDA. With some mails I get: MDA > returned non zero status 75. > > How can I fix this? > > TIA > Matthias > >

Re: [rt-users] mailgate status 75

Am 24.07.2012 20:09, schrieb Thomas Sibley: > On 07/24/2012 10:59 AM, Matthias Henze wrote: >> Can some one please help? I'm clueless :( >> >> m 23.07.2012 19:16, schrieb Matthias Henze: >>> Hi, >>> >>> I use fetchmail with mailgate as MDA. Wi

Re: [rt-users] mailgate status 75

Am 24.07.2012 20:39, schrieb Thomas Sibley: > On 07/24/2012 11:34 AM, Matthias Henze wrote: >> Well ... RT logs nothing. I've set: >> >> Set($LogToFile, 'debug'); >> Set($LogToFileNamed, 'rt.log'); >> Set($LogDir, '/

Re: [rt-users] mailgate status 75

Am 24.07.2012 22:27, schrieb Thomas Sibley: > On 07/24/2012 11:59 AM, Matthias Henze wrote: >> When I tell fetchmail to be verbose I see: >> >> /usr/bin/rt-mailgate: temp file is '/tmp/P1i3k63lRt/bJsSdLS5vw' >> /usr/bin/rt-mailgate: connecting to >>

[rt-users] Getting Notifications & New Mails

one please help? TIA Matthias -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze

[rt-users] Ticket creation fails

e to an internal error (/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:75) Dec 19 09:35:16 server RT: TransactionBatch was fired on a ticket that no longer exists; unable to run scrips! Call ->ApplyTransactionBatch before shredding the ticket, for consistent results. (/usr/share/request-tracker4/lib/RT/Ticket.pm:3357) ==> /var/log/mail.log <== Dec 19 09:35:16 server fetchmail[1498]: reading message supp...@mail.mhc.loc:1 of 1 (84732 octets) flushed MH -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze We're hiring! http://bestpractical.com/jobs

[rt-users] Migrate form 4.0.7 to 4.2.6 with new server

2006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] Migrate form 4.0.7 to 4.2.6 with new server

se script: > > $ cd /path/to/new/rt > $ sbin/rt-setup-database --action upgrade --dba XXX > --prompt-for-dba-password --upgrade-from 4.0.7 --upgrade-to 4.2.6 > > where XXX is the name of the database user that can alter the state of > the new database. > > > On 25 July

[rt-users] s/mime

e queue address will/should be used for external communication. Perhaps some one can help. TIA Matthias -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsfü

Re: [rt-users] s/mime

Am 28.07.2014 um 18:15 schrieb Alex Vandiver: > On 07/26/2014 10:44 AM, Matthias Henze wrote: >> Key and certificate get detected and displayed by the queue. I want all >> messages to be signed. When I enable "Sign all auto-generated mail." >> auto-generated mails

Re: [rt-users] s/mime

Am 28.07.2014 um 19:13 schrieb Matthias Henze: > Am 28.07.2014 um 18:15 schrieb Alex Vandiver: >> On 07/26/2014 10:44 AM, Matthias Henze wrote: >>> Since I've enabled s/mime no answers get sent out any more by e-mail. >>> Auto generated mails are sent. What causes

Re: [rt-users] s/mime

ation aborted at t/crypt/smime/attachments-in-db.t line 4. t/crypt/smime/attachments-in-db.t . 1/? and several pages other errors ... -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] s/mime

Am 29.07.2014 21:33, schrieb Alex Vandiver: > On 07/29/2014 08:23 AM, Matthias Henze wrote: >> Am 28.07.2014 um 22:57 schrieb Alex Vandiver: >>> What version of MIME::Parser? You can check by running >>> perl -MMIME::Parser\ 99 >> >> root@rt:~# perl -MM

Re: [rt-users] s/mime

Am 30.07.2014 um 17:07 schrieb Alex Vandiver: > On 07/30/2014 02:16 AM, Matthias Henze wrote: >> OK, I see ... here are the results: >> [snip] > > All tests passed, meaning that whatever problem you're having does not > affect our tests, which include sending mai

[rt-users] closing a ticket

rence between "on resolve" and "on close" in the condition drop down field? TIA Matthias -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Gesch

Re: [rt-users] closing a ticket

t;on resolve" condition only matches when a ticket is set to > "resolved." The "on close" condition matches when a ticket is set to an > "inactive" status (which in a default RT configuration is "resolved" or > "rejected"). > &g

Re: [rt-users] closing a ticket

: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] closing a ticket

SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze -- RT Training - Boston, September 9-10 http://bestpractical.com/training

Re: [rt-users] closing a ticket

Thanks! Found the problem. The template was name - for what reason ever - with my username instead of "Resolved". I renamed it to "Resolved" and every thing works as expected. Thanks again! Am 06.08.2014 um 19:01 schrieb Kevin Falcone: > On Wed, Aug 06, 2014 at 03:01:29P

[rt-users] Reopen closed ticket

Hi, how can an AGENT reopen a closed (NOT resolved, closed) ticket? TIA Matthias -- MHC SoftWare GmbH Fichtera 17 96274 Itzgrund/Germany voice: +49-(0)9533-92006-0 fax: +49-(0)9533-92006-6 e-mail: i...@mhcsoftware.de HR Coburg: B2242 Geschäftsführer: Matthias Henze