e-mail: i...@mhcsoftware.de
HR Coburg: B2242
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Thanks for you reply.
Found a solution which will not conflict with others and hides my
internal hostname. Tickets now look like:
[MHC-Ticket #123] - Original subject
Am 23.02.2012 15:25, schrieb Thomas Sibley:
> On 02/23/2012 07:58 AM, Matthias Henze wrote:
>> when a reply is sent by
tom action cleanup code:
Any hints?
TIA
MH
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>>
>>
>> --
>>
>> MHC SoftWare GmbH
>> Fichtera 17
>> 96274 Itzgrund/Germany
>>
>> voice: +49-(0)9533-92006-0
>> fax: +49-(0)9533-92006-6
>> e-mail: i...@mhcsoftware.de
>>
>> HR Coburg: B2242
>> Geschäftsführer: Matthias
--
MHC SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Thanks, this solved it. So the wiki page entry is buggy:
http://requesttracker.wikia.com/wiki/UserConfigurableRefreshPeriods
Thats where I got it from by cut&paste ...
Am 24.02.2012 17:17, schrieb Kevin Falcone:
> On Fri, Feb 24, 2012 at 04:50:44PM +0100, Matthias Henze wrote:
>&
ve to do to get this?
TIA
MH
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MHC SoftWare GmbH
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voice: +49-(0)9533-92006-0
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RT Training Sessions (http://bestpractical.com/servi
>>
>>
>> --
>>
>> MHC SoftWare GmbH
>> Fichtera 17
>> 96274 Itzgrund/Germany
>>
>> voice: +49-(0)9533-92006-0
>> fax: +49-(0)9533-92006-6
>> e-mail: i...@mhcsoftware.de
>>
>> HR Coburg: B2242
>> Geschäftsführer: Matthias
You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.
Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
> On Tue, Feb 28, 2012 at 01:24, Mat
--
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rund/Germany
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Am 25.06.2012 16:33, schrieb Kevin Falcone:
> On Sun, Jun 24, 2012 at 02:46:55PM +0200, Matthias Henze wrote:
>> I've setup my asterisk with an IVR which allows customers to open
>> tickets by phone. These tickets are sent from an special internal e-mail
>> address. I don
HR Coburg: B2242
Geschäftsführer: Matthias Henze
Can some one please help? I'm clueless :(
m 23.07.2012 19:16, schrieb Matthias Henze:
> Hi,
>
> I use fetchmail with mailgate as MDA. With some mails I get: MDA
> returned non zero status 75.
>
> How can I fix this?
>
> TIA
> Matthias
>
>
Am 24.07.2012 20:09, schrieb Thomas Sibley:
> On 07/24/2012 10:59 AM, Matthias Henze wrote:
>> Can some one please help? I'm clueless :(
>>
>> m 23.07.2012 19:16, schrieb Matthias Henze:
>>> Hi,
>>>
>>> I use fetchmail with mailgate as MDA. Wi
Am 24.07.2012 20:39, schrieb Thomas Sibley:
> On 07/24/2012 11:34 AM, Matthias Henze wrote:
>> Well ... RT logs nothing. I've set:
>>
>> Set($LogToFile, 'debug');
>> Set($LogToFileNamed, 'rt.log');
>> Set($LogDir, '/
Am 24.07.2012 22:27, schrieb Thomas Sibley:
> On 07/24/2012 11:59 AM, Matthias Henze wrote:
>> When I tell fetchmail to be verbose I see:
>>
>> /usr/bin/rt-mailgate: temp file is '/tmp/P1i3k63lRt/bJsSdLS5vw'
>> /usr/bin/rt-mailgate: connecting to
>>
one please help?
TIA
Matthias
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e to an internal error
(/usr/share/request-tracker4/html/REST/1.0/NoAuth/mail-gateway:75)
Dec 19 09:35:16 server RT: TransactionBatch was fired on a ticket that
no longer exists; unable to run scrips! Call ->ApplyTransactionBatch
before shredding the ticket, for consistent results.
(/usr/share/request-tracker4/lib/RT/Ticket.pm:3357)
==> /var/log/mail.log <==
Dec 19 09:35:16 server fetchmail[1498]: reading message
supp...@mail.mhc.loc:1 of 1 (84732 octets) flushed
MH
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We're hiring! http://bestpractical.com/jobs
2006-0
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se script:
>
> $ cd /path/to/new/rt
> $ sbin/rt-setup-database --action upgrade --dba XXX
> --prompt-for-dba-password --upgrade-from 4.0.7 --upgrade-to 4.2.6
>
> where XXX is the name of the database user that can alter the state of
> the new database.
>
>
> On 25 July
e queue address will/should be used for external communication.
Perhaps some one can help.
TIA
Matthias
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Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
> On 07/26/2014 10:44 AM, Matthias Henze wrote:
>> Key and certificate get detected and displayed by the queue. I want all
>> messages to be signed. When I enable "Sign all auto-generated mail."
>> auto-generated mails
Am 28.07.2014 um 19:13 schrieb Matthias Henze:
> Am 28.07.2014 um 18:15 schrieb Alex Vandiver:
>> On 07/26/2014 10:44 AM, Matthias Henze wrote:
>>> Since I've enabled s/mime no answers get sent out any more by e-mail.
>>> Auto generated mails are sent. What causes
ation aborted at t/crypt/smime/attachments-in-db.t
line 4.
t/crypt/smime/attachments-in-db.t . 1/?
and several pages other errors ...
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Am 29.07.2014 21:33, schrieb Alex Vandiver:
> On 07/29/2014 08:23 AM, Matthias Henze wrote:
>> Am 28.07.2014 um 22:57 schrieb Alex Vandiver:
>>> What version of MIME::Parser? You can check by running
>>> perl -MMIME::Parser\ 99
>>
>> root@rt:~# perl -MM
Am 30.07.2014 um 17:07 schrieb Alex Vandiver:
> On 07/30/2014 02:16 AM, Matthias Henze wrote:
>> OK, I see ... here are the results:
>> [snip]
>
> All tests passed, meaning that whatever problem you're having does not
> affect our tests, which include sending mai
rence between "on resolve" and "on
close" in the condition drop down field?
TIA
Matthias
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Gesch
t;on resolve" condition only matches when a ticket is set to
> "resolved." The "on close" condition matches when a ticket is set to an
> "inactive" status (which in a default RT configuration is "resolved" or
> "rejected").
>
&g
: +49-(0)9533-92006-0
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e-mail: i...@mhcsoftware.de
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--
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SoftWare GmbH
Fichtera 17
96274 Itzgrund/Germany
voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: i...@mhcsoftware.de
HR Coburg: B2242
Geschäftsführer: Matthias Henze
--
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http://bestpractical.com/training
Thanks! Found the problem. The template was name - for what reason ever
- with my username instead of "Resolved". I renamed it to "Resolved" and
every thing works as expected. Thanks again!
Am 06.08.2014 um 19:01 schrieb Kevin Falcone:
> On Wed, Aug 06, 2014 at 03:01:29P
Hi,
how can an AGENT reopen a closed (NOT resolved, closed) ticket?
TIA
Matthias
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voice: +49-(0)9533-92006-0
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