Hi all,
Our need is to create a ticket automatically when you click on a button on
RT. I found in the wiki CreateChildTicket, my question is: Can we transmit
the values of Custom Fields of a ticket in the child relies on this feature?
and how can we do this?
thank you,
___
FYI - I've tweeked the CreateChildTicket how-to with some new code...
http://wiki.bestpractical.com/view/CreateChildTicket
It makes it even faster to create a Child ticket. :-)
js.
--
Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]>
___
' folder I created myself to help me
>> remember what it was.
>>
>> Hope that helps some.
>>
>>
>> -Original Message-
>> From: Mathew [mailto:[EMAIL PROTECTED]
>> Sent: Friday, March 07, 2008 5:53 PM
>> To: Helmuth Ramirez
>&
It worked for us as per the first wiki example. Could not get the second
one to work.
# Put this in the file [RT
Root]/local/html/Callbacks/MY_CUST_FOLDER/Ticket/Display.html/BeforeShow
History
# (replace MY_CUST_FOLDER with your value)
# and it will create ugly button to create a child ticket in
Ugh...I'm still doing something wrong.
I've created
/usr/local/rt3/local/html/Callbacks/CreateChild/Ticket/Elements/ShowTransaction/.
I then created a file called Default under ShowTransaction and placed
within it the code on the wiki and verified that the full path is
readable. I'm still
ginal Message-
> From: Mathew [mailto:[EMAIL PROTECTED]
> Sent: Friday, March 07, 2008 5:53 PM
> To: Helmuth Ramirez
> Cc: RT Users
> Subject: Re: [rt-users] CreateChildTicket
>
> I don't know what I'm doing wrong but the instructions I'm following don'
27; folder I created myself to help me
remember what it was.
Hope that helps some.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:53 PM
To: Helmuth Ramirez
Cc: RT Users
Subject: Re: [rt-users] CreateChildTicket
I don't know what I'm do
At Friday 3/7/2008 06:38 PM, Mathew wrote:
>Is this right?
>Put into
>/usr/local/share/request-tracker3.6/html/Callbacks/LOCAL/Ticket/Elements/ShowTransaction
>
>Should that be /usr/local/rt3/local/share/request...?
Mathew,
Whatever your RT home directory is, your callback should go under
$RTHO
---
> From: Mathew [mailto:[EMAIL PROTECTED]
> Sent: Friday, March 07, 2008 5:00 PM
> To: Helmuth Ramirez
> Cc: Kenneth Crocker; RT Users
> Subject: Re: [rt-users] CreateChildTicket
>
> Which RT version are you using. I tried it on 3.6.6 and it didn't want to
> work
screenshot.
>
>
>
> -Original Message-
> From: Mathew [mailto:[EMAIL PROTECTED]
> Sent: Friday, March 07, 2008 5:00 PM
> To: Helmuth Ramirez
> Cc: Kenneth Crocker; RT Users
> Subject: Re: [rt-users] CreateChildTicket
>
> Which RT version are you using. I tri
We're running 3.6.3, it shows up on under the Links section. I am attaching a
screenshot.
-Original Message-
From: Mathew [mailto:[EMAIL PROTECTED]
Sent: Friday, March 07, 2008 5:00 PM
To: Helmuth Ramirez
Cc: Kenneth Crocker; RT Users
Subject: Re: [rt-users] CreateChildTicket
essage-
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Mathew
> Sent: Friday, March 07, 2008 12:36 PM
> To: Kenneth Crocker
> Cc: RT Users
> Subject: Re: [rt-users] CreateChildTicket
>
> I'm referring to the the code provided on the wiki which i
Hi Matthew,
We deployed it successfully following the instructions. It works as
advertised :)
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Sent: Friday, March 07, 2008 12:36 PM
To: Kenneth Crocker
Cc: RT Users
Subject: Re: [rt-users
Mathew,
Sorry. Your question wasn't that specific.
Kenn
LBNL
On 3/7/2008 9:36 AM, Mathew wrote:
> I'm referring to the the code provided on the wiki which implements a
> button that allows the automatic creation of child tickets when creating
> a ticket. Not the built-in version whi
I'm referring to the the code provided on the wiki which implements a button
that allows the automatic creation of child tickets when creating a ticket.
Not the built-in version which relies on manual creation of links.
Mathew
Kenneth Crocker wrote:
> Mathew,
>
>
> Exactly what do you me
Mathew,
Exactly what do you mean by "implement"? The ability for the
relationships are already there and nothing needs to be done. We use it.
It works fine. I have several queries that provide a list of tickets,
the queues they are in, their status, some CF info, and any dependancies
Has anyone implemented this successfully?
--
Keep up with my goings on at http://theillien.blogspot.com
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Hi,
I found this on the wiki, but I'm not sure on I how I should integrate
this in my RT setup. We are using RT 3.4, any hints?
http://wiki.bestpractical.com/index.cgi?CreateChildTicket
--
regards,
Robin
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