RE: Unusual crash / failure to start 4D - Solved
Dear Mike, I'm glad I could help. Best Regards Magnus -- Sent from: http://4d.1045681.n5.nabble.com/4D-Tech-f1376241.html ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
RE: Unusual crash / failure to start 4D - Solved
Magnus, Thank you so much. Your suggestion resolved our Danish client issue. I received the following from them this morning: GOOD NEWS – that did it. The conclusion is that region and language have to be the same for it to run. I would assume it's only an issue when you want an English profile but don’t live in English speaking country. THANK you very much – I was starting to be a little sad about upgrading the hardware and would not being able to use it. Thank you again for the suggestion and help with this. It would have taken us quite a while to have resolved it without your help. Mike McCall Facilitate.com ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
RE: Unusual crash / failure to start 4D
Dear Mike, In my case I suspected that the installation of an International (UK / US / ...) windows in combination with scandinavian languages as regional settings was the cause. With "in combination" I mean that during the first initial setup of windows I choose a scandinavian language i.e.. swedish in my case. If i reinstalled windows from an swedish (in my case) usb installer and also used swedish regional settings, then 4D worked. I can't say for sure that I tested to revert to some UK / US regional settings on the original windows installation, but I think I did test this and it worked also. Best Regards Magnus Torell -- Sent from: http://4d.1045681.n5.nabble.com/4D-Tech-f1376241.html ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
RE: Unusual crash / failure to start 4D
Hi Magnus, That seems like a promising explanation. I misspoke. I will double check but I think we did also have them try a version of our software using 4D v17. So if it was corrected in 16.2 and we did it would appear that it may have regressed. Just to clarify, are you suggesting that it is a mix of installing Windows for one region and then attempting to change the settings after that. If that is the case does it mean they would need to reinstall Windows again or just change the settings back to the original region they used at install? Thank you for the assistance, Mike McCall -Original Message- From: 4D_Tech <4d_tech-boun...@lists.4d.com> On Behalf Of Magnus Torell via 4D_Tech Sent: Wednesday, November 28, 2018 8:19 AM To: 4d_tech@lists.4d.com Cc: Magnus Torell Subject: Re: Unusual crash / failure to start 4D Dear Mike, Maybe this is related to what I have experienced? http://forums.4d.com/Post/EN/26586808/1/26586809 I did make 2 separate topics on this same issue. I have not really understood what is the source of this problem. However it seems to be related to localizations and regional settings. If I install a swedish version of windows everything works. I think that I could also change regional settings to some english/us settings and it worked. So maybe the combination of a an international install of windows and a regional settings containing "nordic countries" is problematic. This can be related to problem with the command SET DATABASE LOCALIZATION under these combinations of Regional settings. Not much of help, but maybe you can fill the gaps also for me. Best Regards Magnus Torell -- Sent from: http://4d.1045681.n5.nabble.com/4D-Tech-f1376241.html ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com ** ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
RE: Unusual crash / failure to start 4D
Thank you Lutz, We are not deliberately doing any XML processing at startup. So unless 4D is doing something in the background that wouldn't appear to be this issue unfortunately. Mike -Original Message- From: 4D_Tech <4d_tech-boun...@lists.4d.com> On Behalf Of Epperlein, Lutz (agendo) via 4D_Tech Sent: Wednesday, November 28, 2018 8:20 AM To: 4D iNug Technical <4d_tech@lists.4d.com> Cc: Epperlein, Lutz (agendo) Subject: RE: Unusual crash / failure to start 4D Do you do some XML Processing? If yes, you should request some data from this user try to reproduce the issue with this data. Maybe there is something wrong with parsong of XML in 4D. The "" says only 4D is not able to produce a useful stacktrace of the crash. HTH Regards Lutz > Exception caught: EXCEPTION_ACCESS_VIOLATION > Time: 2018-11-28T09:44:18 > > xercesc_3_1::DOMImplementationRegistry::getDOMImplementation > xercesc_3_1::DOMImplementationRegistry::getDOMImplementation > > > > > > > > BaseThreadInitThunk ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com ** ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
RE: Unusual crash / failure to start 4D
Do you do some XML Processing? If yes, you should request some data from this user try to reproduce the issue with this data. Maybe there is something wrong with parsong of XML in 4D. The "" says only 4D is not able to produce a useful stacktrace of the crash. HTH Regards Lutz > Exception caught: EXCEPTION_ACCESS_VIOLATION > Time: 2018-11-28T09:44:18 > > xercesc_3_1::DOMImplementationRegistry::getDOMImplementation > xercesc_3_1::DOMImplementationRegistry::getDOMImplementation > > > > > > > > BaseThreadInitThunk ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
Re: Unusual crash / failure to start 4D
Dear Mike, Maybe this is related to what I have experienced? http://forums.4d.com/Post/EN/26586808/1/26586809 I did make 2 separate topics on this same issue. I have not really understood what is the source of this problem. However it seems to be related to localizations and regional settings. If I install a swedish version of windows everything works. I think that I could also change regional settings to some english/us settings and it worked. So maybe the combination of a an international install of windows and a regional settings containing "nordic countries" is problematic. This can be related to problem with the command SET DATABASE LOCALIZATION under these combinations of Regional settings. Not much of help, but maybe you can fill the gaps also for me. Best Regards Magnus Torell -- Sent from: http://4d.1045681.n5.nabble.com/4D-Tech-f1376241.html ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
Unusual crash / failure to start 4D
We have a user trying to run our 4D compiled application on a new Windows 10 computer they just purchased. We've never had a problem with anyone running our software on Windows 10 before. When they try to start up the application by double click the compiled .exe file the wheel next to the cursor briefly spins but then it stops and nothing happens. Below is a crash report they've sent. Exception caught: EXCEPTION_ACCESS_VIOLATION Time: 2018-11-28T09:44:18 xercesc_3_1::DOMImplementationRegistry::getDOMImplementation xercesc_3_1::DOMImplementationRegistry::getDOMImplementation BaseThreadInitThunk ADDITIONAL BACKGROUND Our application is a standalone application which uses 4D's Web Server which starts automatically when you start our application. The user having the difficulty is in Denmark. They have tried a copy of our application based on 4D v14 and 4D v16. They have successfully run our application on Windows 10 before on other computers. Does anyone have any ideas what might be causing this behavior? Thanks, Mike McCall Facilitate.com ** 4D Internet Users Group (4D iNUG) Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **
