Re: [AI] Banking services for customers with disabilities
g (pick up of cash / >>> instruments for credit to the account or delivery of cash / demand drafts >>> against issue of cheque / requisition in writing) in special >>> circumstances >>> like ill health, inability to come to the branch, etc. >>> >>> For senior citizens more than 70 years of age and differently abled or >>> infirm persons (having medically certified chronic illness or disability) >>> including those who are visually impaired, we will make concerted effort >>> to >>> provide door step banking for basic banking facilities such as pick up of >>> cash and instruments against receipt, delivery of demand drafts, >>> submission >>> of KYC documents and Life Certificate at the premises / residence of such >>> customers. >>> >>> vi. We will issue a pension slip to you (pensioners) containing details >>> of >>> the pension credited to your account. >>> >>> vii. We will endeavour to arrange to disburse the pension at the >>> doorstep, >>> in special circumstances. >>> >>> viii. We will accept the Life Certificate that is required to be >>> submitted >>> by you (pensioners) at any branch of our bank by maintaining centralized >>> data for the same. >>> >>> ix. We will guide relatives / parents of disabled persons on how to >>> appoint >>> a legal guardian, under the National Trust Act, 1999, for disabled >>> persons >>> with autism, cerebral palsy, mental retardation and multiple disabilities >>> who can then open and operate accounts for such persons. >>> >>> x. We will ensure that all the banking facilities such as cheque book >>> facility, ATM facility, net banking facility, locker facility, retail >>> loans, credit cards etc., are invariably offered to the visually >>> challenged >>> without any discrimination. >>> >>> xi. We will render all possible assistance to the visually challenged for >>> availing various banking facilities. >>> >>> xii. We will endeavour to arrange regular meetings so that you may voice >>> your concerns and benefit from collective experience. >>> >>> >>> >>> Download original code document in pdf format from >>> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf >>> >>> Or >>> >>> www.bcsbi.org.in >>> >>> >>> >>> Regards >>> >>> Prashant Naik >>> >>> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta >>> wrote: >>> >>>> banks usually don't incash cheques without any vitnus for persons with >>>> blindness. >>>> >>>> On 4/3/18, sampath raj rao wrote: >>>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to >>>> > encash a cheque which was thumb impressed in front of their officials >>>> > but the manager never accepted for its clearance without my mother's >>>> > presence even though the account was in Either or surviver mode of >>>> > operation... >>>> > I had no time as it was during money demonetary period and I was in >>>> > need of money for my wedding expense... >>>> > How about the experience of VIPs in ICICI? >>>> > If this is how we are treated in all ICICI branches, then we need to >>>> > take some appropriate step... >>>> > >>>> > >>>> > >>>> > On 4/3/18, Mahesh S. Panicker wrote: >>>> >> Hi all, >>>> >> A significant development indeed. I am currently involved in a a bit >>>> >> of a struggle with ICICI Bank for a credit card. I applied online, >>>> >> was >>>> >> found eligible, but when the executive came to collect the documents, >>>> >> there was a problem. They said without signature they can't take the >>>> >> documents. I told him about the RBI circular and eventually convinced >>>> >> him to take the documents. Afterwords I spoke to the concerned >>>> >> officer >>>> >> who initially told him not to collect the documents and she said they >>>> >> will process the application. However, they seem to be sitting on the >>>> >> application. When I tried checking the status of the application, I >>>> >> was told by the customercare that the document details are not >
Re: [AI] Banking services for customers with disabilities
centralized >> data for the same. >> >> ix. We will guide relatives / parents of disabled persons on how to >> appoint >> a legal guardian, under the National Trust Act, 1999, for disabled persons >> with autism, cerebral palsy, mental retardation and multiple disabilities >> who can then open and operate accounts for such persons. >> >> x. We will ensure that all the banking facilities such as cheque book >> facility, ATM facility, net banking facility, locker facility, retail >> loans, credit cards etc., are invariably offered to the visually >> challenged >> without any discrimination. >> >> xi. We will render all possible assistance to the visually challenged for >> availing various banking facilities. >> >> xii. We will endeavour to arrange regular meetings so that you may voice >> your concerns and benefit from collective experience. >> >> >> >> Download original code document in pdf format from >> https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf >> >> Or >> >> www.bcsbi.org.in >> >> >> >> Regards >> >> Prashant Naik >> >> On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta >> wrote: >> >>> banks usually don't incash cheques without any vitnus for persons with >>> blindness. >>> >>> On 4/3/18, sampath raj rao wrote: >>> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to >>> > encash a cheque which was thumb impressed in front of their officials >>> > but the manager never accepted for its clearance without my mother's >>> > presence even though the account was in Either or surviver mode of >>> > operation... >>> > I had no time as it was during money demonetary period and I was in >>> > need of money for my wedding expense... >>> > How about the experience of VIPs in ICICI? >>> > If this is how we are treated in all ICICI branches, then we need to >>> > take some appropriate step... >>> > >>> > >>> > >>> > On 4/3/18, Mahesh S. Panicker wrote: >>> >> Hi all, >>> >> A significant development indeed. I am currently involved in a a bit >>> >> of a struggle with ICICI Bank for a credit card. I applied online, was >>> >> found eligible, but when the executive came to collect the documents, >>> >> there was a problem. They said without signature they can't take the >>> >> documents. I told him about the RBI circular and eventually convinced >>> >> him to take the documents. Afterwords I spoke to the concerned officer >>> >> who initially told him not to collect the documents and she said they >>> >> will process the application. However, they seem to be sitting on the >>> >> application. When I tried checking the status of the application, I >>> >> was told by the customercare that the document details are not >>> >> available. So they are neither denying me, nor accepting. How do I >>> >> deal with such a situation? I have noted ICICI is not in the list of >>> >> 10 banks that have already implemented this particular step... >>> >> >>> >> On 4/3/18, George Abraham wrote: >>> >>> Wonderful development! A significant step in the right direction! >>> >>> Well >>> >>> done! >>> >>> >>> >>> -Original Message- >>> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >>> >>> Behalf >>> >>> Of Prashant Naik >>> >>> Sent: Tuesday, April 3, 2018 12:53 AM >>> >>> To: accessindia >>> >>> Subject: [AI] Banking services for customers with disabilities >>> >>> >>> >>> Dear List, >>> >>> >>> >>> >>> >>> >>> >>> There is a positive update on denial of banking services to visually >>> >>> impaired customers. >>> >>> >>> >>> >>> >>> >>> >>> In December 2017, Indian Banks Association (IBA) issued a letter to >>> >>> its >>> >>> member banks’ chief executives with a request to add a webpage on >>> >>> their >>> >>> respective Bank’s Corporate Websites & also making available copy of >>> >>> ‘Bankers’ Guide for
Re: [AI] Banking services for customers with disabilities
r meetings so that you may voice > your concerns and benefit from collective experience. > > > > Download original code document in pdf format from > https://talkingatmindia.org/Download.aspx?name=CBCC2018.pdf > > Or > > www.bcsbi.org.in > > > > Regards > > Prashant Naik > > On Tue, Apr 3, 2018 at 8:15 PM, Mohit Gupta wrote: > >> banks usually don't incash cheques without any vitnus for persons with >> blindness. >> >> On 4/3/18, sampath raj rao wrote: >> > Hi, ICICI is a bit head ache, even I too faced problem when I tried to >> > encash a cheque which was thumb impressed in front of their officials >> > but the manager never accepted for its clearance without my mother's >> > presence even though the account was in Either or surviver mode of >> > operation... >> > I had no time as it was during money demonetary period and I was in >> > need of money for my wedding expense... >> > How about the experience of VIPs in ICICI? >> > If this is how we are treated in all ICICI branches, then we need to >> > take some appropriate step... >> > >> > >> > >> > On 4/3/18, Mahesh S. Panicker wrote: >> >> Hi all, >> >> A significant development indeed. I am currently involved in a a bit >> >> of a struggle with ICICI Bank for a credit card. I applied online, was >> >> found eligible, but when the executive came to collect the documents, >> >> there was a problem. They said without signature they can't take the >> >> documents. I told him about the RBI circular and eventually convinced >> >> him to take the documents. Afterwords I spoke to the concerned officer >> >> who initially told him not to collect the documents and she said they >> >> will process the application. However, they seem to be sitting on the >> >> application. When I tried checking the status of the application, I >> >> was told by the customercare that the document details are not >> >> available. So they are neither denying me, nor accepting. How do I >> >> deal with such a situation? I have noted ICICI is not in the list of >> >> 10 banks that have already implemented this particular step... >> >> >> >> On 4/3/18, George Abraham wrote: >> >>> Wonderful development! A significant step in the right direction! Well >> >>> done! >> >>> >> >>> -Original Message- >> >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >> >>> Behalf >> >>> Of Prashant Naik >> >>> Sent: Tuesday, April 3, 2018 12:53 AM >> >>> To: accessindia >> >>> Subject: [AI] Banking services for customers with disabilities >> >>> >> >>> Dear List, >> >>> >> >>> >> >>> >> >>> There is a positive update on denial of banking services to visually >> >>> impaired customers. >> >>> >> >>> >> >>> >> >>> In December 2017, Indian Banks Association (IBA) issued a letter to >> >>> its >> >>> member banks’ chief executives with a request to add a webpage on >> >>> their >> >>> respective Bank’s Corporate Websites & also making available copy of >> >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website. >> >>> >> >>> >> >>> >> >>> This is an outcome of advocacy and lobbying with IBA as part of IBA >> >>> Working >> >>> Group on Banking Facilities for Persons with Special Needs. Our >> moderator >> >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala >> >>> are >> >>> part of the working group. I am part of all the meetings as my bank’s >> >>> representative with good understanding of both banks and visually >> >>> impaired >> >>> perspective. Working group/committee also has many bankers from >> >>> different >> >>> banks. >> >>> >> >>> >> >>> >> >>> Considering banking services denial is mainly an awareness issue with >> >>> bankers (branch staff) due to their lack of knowledge on various >> >>> policies, >> >>> acts and circulars, one of the solution suggested by us was >> >>> circulation >> >>> o
Re: [AI] Banking services for customers with disabilities
we are treated in all ICICI branches, then we need to > > take some appropriate step... > > > > > > > > On 4/3/18, Mahesh S. Panicker wrote: > >> Hi all, > >> A significant development indeed. I am currently involved in a a bit > >> of a struggle with ICICI Bank for a credit card. I applied online, was > >> found eligible, but when the executive came to collect the documents, > >> there was a problem. They said without signature they can't take the > >> documents. I told him about the RBI circular and eventually convinced > >> him to take the documents. Afterwords I spoke to the concerned officer > >> who initially told him not to collect the documents and she said they > >> will process the application. However, they seem to be sitting on the > >> application. When I tried checking the status of the application, I > >> was told by the customercare that the document details are not > >> available. So they are neither denying me, nor accepting. How do I > >> deal with such a situation? I have noted ICICI is not in the list of > >> 10 banks that have already implemented this particular step... > >> > >> On 4/3/18, George Abraham wrote: > >>> Wonderful development! A significant step in the right direction! Well > >>> done! > >>> > >>> -Original Message- > >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On > >>> Behalf > >>> Of Prashant Naik > >>> Sent: Tuesday, April 3, 2018 12:53 AM > >>> To: accessindia > >>> Subject: [AI] Banking services for customers with disabilities > >>> > >>> Dear List, > >>> > >>> > >>> > >>> There is a positive update on denial of banking services to visually > >>> impaired customers. > >>> > >>> > >>> > >>> In December 2017, Indian Banks Association (IBA) issued a letter to its > >>> member banks’ chief executives with a request to add a webpage on their > >>> respective Bank’s Corporate Websites & also making available copy of > >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website. > >>> > >>> > >>> > >>> This is an outcome of advocacy and lobbying with IBA as part of IBA > >>> Working > >>> Group on Banking Facilities for Persons with Special Needs. Our > moderator > >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala > >>> are > >>> part of the working group. I am part of all the meetings as my bank’s > >>> representative with good understanding of both banks and visually > >>> impaired > >>> perspective. Working group/committee also has many bankers from > >>> different > >>> banks. > >>> > >>> > >>> > >>> Considering banking services denial is mainly an awareness issue with > >>> bankers (branch staff) due to their lack of knowledge on various > >>> policies, > >>> acts and circulars, one of the solution suggested by us was circulation > >>> of > >>> webpage template for Bank Websites along with Bankers’ Guide. The > >>> template > >>> to be used as a Model document by the banks. Banks may provide a link > to > >>> this page on its home page and name it appropriately such as “Inclusive > >>> Banking” or “Banking Facilities for Persons with Special Needs” or > >>> “Accessible & Inclusive Banking”. > >>> > >>> > >>> > >>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in > >>> developing webpage template for IBA and compilation of all the banking > >>> related circulars, acts, rules, etc. as a guide for bankers. > >>> > >>> > >>> > >>> It’s good to see more than 10 banks have implemented this solution as > on > >>> date. > >>> > >>> > >>> > >>> This may help us a lot as in case of denial we can request bank staff > to > >>> check his/her bank’s website where information related to his/her > bank’s > >>> commitment to serve disabled without discrimination is mentioned. Page > >>> also > >>> have internal circular numbers, talking ATM list, grievance contact > >>> information, web accessibility commitment and bankers’ guide book. I > >>&
Re: [AI] Banking services for customers with disabilities
banks usually don't incash cheques without any vitnus for persons with blindness. On 4/3/18, sampath raj rao wrote: > Hi, ICICI is a bit head ache, even I too faced problem when I tried to > encash a cheque which was thumb impressed in front of their officials > but the manager never accepted for its clearance without my mother's > presence even though the account was in Either or surviver mode of > operation... > I had no time as it was during money demonetary period and I was in > need of money for my wedding expense... > How about the experience of VIPs in ICICI? > If this is how we are treated in all ICICI branches, then we need to > take some appropriate step... > > > > On 4/3/18, Mahesh S. Panicker wrote: >> Hi all, >> A significant development indeed. I am currently involved in a a bit >> of a struggle with ICICI Bank for a credit card. I applied online, was >> found eligible, but when the executive came to collect the documents, >> there was a problem. They said without signature they can't take the >> documents. I told him about the RBI circular and eventually convinced >> him to take the documents. Afterwords I spoke to the concerned officer >> who initially told him not to collect the documents and she said they >> will process the application. However, they seem to be sitting on the >> application. When I tried checking the status of the application, I >> was told by the customercare that the document details are not >> available. So they are neither denying me, nor accepting. How do I >> deal with such a situation? I have noted ICICI is not in the list of >> 10 banks that have already implemented this particular step... >> >> On 4/3/18, George Abraham wrote: >>> Wonderful development! A significant step in the right direction! Well >>> done! >>> >>> -Original Message----- >>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >>> Behalf >>> Of Prashant Naik >>> Sent: Tuesday, April 3, 2018 12:53 AM >>> To: accessindia >>> Subject: [AI] Banking services for customers with disabilities >>> >>> Dear List, >>> >>> >>> >>> There is a positive update on denial of banking services to visually >>> impaired customers. >>> >>> >>> >>> In December 2017, Indian Banks Association (IBA) issued a letter to its >>> member banks’ chief executives with a request to add a webpage on their >>> respective Bank’s Corporate Websites & also making available copy of >>> ‘Bankers’ Guide for Customers with Disabilities’ on the website. >>> >>> >>> >>> This is an outcome of advocacy and lobbying with IBA as part of IBA >>> Working >>> Group on Banking Facilities for Persons with Special Needs. Our moderator >>> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala >>> are >>> part of the working group. I am part of all the meetings as my bank’s >>> representative with good understanding of both banks and visually >>> impaired >>> perspective. Working group/committee also has many bankers from >>> different >>> banks. >>> >>> >>> >>> Considering banking services denial is mainly an awareness issue with >>> bankers (branch staff) due to their lack of knowledge on various >>> policies, >>> acts and circulars, one of the solution suggested by us was circulation >>> of >>> webpage template for Bank Websites along with Bankers’ Guide. The >>> template >>> to be used as a Model document by the banks. Banks may provide a link to >>> this page on its home page and name it appropriately such as “Inclusive >>> Banking” or “Banking Facilities for Persons with Special Needs” or >>> “Accessible & Inclusive Banking”. >>> >>> >>> >>> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in >>> developing webpage template for IBA and compilation of all the banking >>> related circulars, acts, rules, etc. as a guide for bankers. >>> >>> >>> >>> It’s good to see more than 10 banks have implemented this solution as on >>> date. >>> >>> >>> >>> This may help us a lot as in case of denial we can request bank staff to >>> check his/her bank’s website where information related to his/her bank’s >>> commitment to serve disabled without discrimination is mentioned. Page >>> also >>> have internal circul
Re: [AI] Banking services for customers with disabilities
Hi, ICICI is a bit head ache, even I too faced problem when I tried to encash a cheque which was thumb impressed in front of their officials but the manager never accepted for its clearance without my mother's presence even though the account was in Either or surviver mode of operation... I had no time as it was during money demonetary period and I was in need of money for my wedding expense... How about the experience of VIPs in ICICI? If this is how we are treated in all ICICI branches, then we need to take some appropriate step... On 4/3/18, Mahesh S. Panicker wrote: > Hi all, > A significant development indeed. I am currently involved in a a bit > of a struggle with ICICI Bank for a credit card. I applied online, was > found eligible, but when the executive came to collect the documents, > there was a problem. They said without signature they can't take the > documents. I told him about the RBI circular and eventually convinced > him to take the documents. Afterwords I spoke to the concerned officer > who initially told him not to collect the documents and she said they > will process the application. However, they seem to be sitting on the > application. When I tried checking the status of the application, I > was told by the customercare that the document details are not > available. So they are neither denying me, nor accepting. How do I > deal with such a situation? I have noted ICICI is not in the list of > 10 banks that have already implemented this particular step... > > On 4/3/18, George Abraham wrote: >> Wonderful development! A significant step in the right direction! Well >> done! >> >> -Original Message- >> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On >> Behalf >> Of Prashant Naik >> Sent: Tuesday, April 3, 2018 12:53 AM >> To: accessindia >> Subject: [AI] Banking services for customers with disabilities >> >> Dear List, >> >> >> >> There is a positive update on denial of banking services to visually >> impaired customers. >> >> >> >> In December 2017, Indian Banks Association (IBA) issued a letter to its >> member banks’ chief executives with a request to add a webpage on their >> respective Bank’s Corporate Websites & also making available copy of >> ‘Bankers’ Guide for Customers with Disabilities’ on the website. >> >> >> >> This is an outcome of advocacy and lobbying with IBA as part of IBA >> Working >> Group on Banking Facilities for Persons with Special Needs. Our moderator >> Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are >> part of the working group. I am part of all the meetings as my bank’s >> representative with good understanding of both banks and visually impaired >> perspective. Working group/committee also has many bankers from different >> banks. >> >> >> >> Considering banking services denial is mainly an awareness issue with >> bankers (branch staff) due to their lack of knowledge on various policies, >> acts and circulars, one of the solution suggested by us was circulation of >> webpage template for Bank Websites along with Bankers’ Guide. The >> template >> to be used as a Model document by the banks. Banks may provide a link to >> this page on its home page and name it appropriately such as “Inclusive >> Banking” or “Banking Facilities for Persons with Special Needs” or >> “Accessible & Inclusive Banking”. >> >> >> >> Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in >> developing webpage template for IBA and compilation of all the banking >> related circulars, acts, rules, etc. as a guide for bankers. >> >> >> >> It’s good to see more than 10 banks have implemented this solution as on >> date. >> >> >> >> This may help us a lot as in case of denial we can request bank staff to >> check his/her bank’s website where information related to his/her bank’s >> commitment to serve disabled without discrimination is mentioned. Page >> also >> have internal circular numbers, talking ATM list, grievance contact >> information, web accessibility commitment and bankers’ guide book. I have >> worked extensively in 2016 & 2017 in compiling bankers guide book with >> multiple versions and updations. Happy to see finally it’s approved by >> IBA >> committee and made available by banks for download. >> >> >> >> Below is a list of banks and direct links to the page “Services for >> Persons >> with Disabilities” >> >> >> >> Punjab National
Re: [AI] Banking services for customers with disabilities
Hi all, A significant development indeed. I am currently involved in a a bit of a struggle with ICICI Bank for a credit card. I applied online, was found eligible, but when the executive came to collect the documents, there was a problem. They said without signature they can't take the documents. I told him about the RBI circular and eventually convinced him to take the documents. Afterwords I spoke to the concerned officer who initially told him not to collect the documents and she said they will process the application. However, they seem to be sitting on the application. When I tried checking the status of the application, I was told by the customercare that the document details are not available. So they are neither denying me, nor accepting. How do I deal with such a situation? I have noted ICICI is not in the list of 10 banks that have already implemented this particular step... On 4/3/18, George Abraham wrote: > Wonderful development! A significant step in the right direction! Well done! > > -Original Message- > From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf > Of Prashant Naik > Sent: Tuesday, April 3, 2018 12:53 AM > To: accessindia > Subject: [AI] Banking services for customers with disabilities > > Dear List, > > > > There is a positive update on denial of banking services to visually > impaired customers. > > > > In December 2017, Indian Banks Association (IBA) issued a letter to its > member banks’ chief executives with a request to add a webpage on their > respective Bank’s Corporate Websites & also making available copy of > ‘Bankers’ Guide for Customers with Disabilities’ on the website. > > > > This is an outcome of advocacy and lobbying with IBA as part of IBA Working > Group on Banking Facilities for Persons with Special Needs. Our moderator > Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are > part of the working group. I am part of all the meetings as my bank’s > representative with good understanding of both banks and visually impaired > perspective. Working group/committee also has many bankers from different > banks. > > > > Considering banking services denial is mainly an awareness issue with > bankers (branch staff) due to their lack of knowledge on various policies, > acts and circulars, one of the solution suggested by us was circulation of > webpage template for Bank Websites along with Bankers’ Guide. The template > to be used as a Model document by the banks. Banks may provide a link to > this page on its home page and name it appropriately such as “Inclusive > Banking” or “Banking Facilities for Persons with Special Needs” or > “Accessible & Inclusive Banking”. > > > > Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in > developing webpage template for IBA and compilation of all the banking > related circulars, acts, rules, etc. as a guide for bankers. > > > > It’s good to see more than 10 banks have implemented this solution as on > date. > > > > This may help us a lot as in case of denial we can request bank staff to > check his/her bank’s website where information related to his/her bank’s > commitment to serve disabled without discrimination is mentioned. Page also > have internal circular numbers, talking ATM list, grievance contact > information, web accessibility commitment and bankers’ guide book. I have > worked extensively in 2016 & 2017 in compiling bankers guide book with > multiple versions and updations. Happy to see finally it’s approved by IBA > committee and made available by banks for download. > > > > Below is a list of banks and direct links to the page “Services for Persons > with Disabilities” > > > > Punjab National Bank - Services for Customers with Disabilities > > https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html > > > > Corporation Bank - Services for Customers with Disabilities > > https://corpbank.com/node/134534 > > > > Bank of Baroda - Services for Customers with Disabilities > > https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm > > > > Vijaya Bank - Banking Facilities for Customers with disabilities > > https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities > > > > Andhra Bank - Banking Facilities for persons with special needs > > https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx > > > > Syndicate Bank - Banking Facilities for Persons with Special Needs > > https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx > > > > Yes Bank - Services For Customers With Disabilities >
Re: [AI] Banking services for customers with disabilities
Wonderful development! A significant step in the right direction! Well done! -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Prashant Naik Sent: Tuesday, April 3, 2018 12:53 AM To: accessindia Subject: [AI] Banking services for customers with disabilities Dear List, There is a positive update on denial of banking services to visually impaired customers. In December 2017, Indian Banks Association (IBA) issued a letter to its member banks’ chief executives with a request to add a webpage on their respective Bank’s Corporate Websites & also making available copy of ‘Bankers’ Guide for Customers with Disabilities’ on the website. This is an outcome of advocacy and lobbying with IBA as part of IBA Working Group on Banking Facilities for Persons with Special Needs. Our moderator Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are part of the working group. I am part of all the meetings as my bank’s representative with good understanding of both banks and visually impaired perspective. Working group/committee also has many bankers from different banks. Considering banking services denial is mainly an awareness issue with bankers (branch staff) due to their lack of knowledge on various policies, acts and circulars, one of the solution suggested by us was circulation of webpage template for Bank Websites along with Bankers’ Guide. The template to be used as a Model document by the banks. Banks may provide a link to this page on its home page and name it appropriately such as “Inclusive Banking” or “Banking Facilities for Persons with Special Needs” or “Accessible & Inclusive Banking”. Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in developing webpage template for IBA and compilation of all the banking related circulars, acts, rules, etc. as a guide for bankers. It’s good to see more than 10 banks have implemented this solution as on date. This may help us a lot as in case of denial we can request bank staff to check his/her bank’s website where information related to his/her bank’s commitment to serve disabled without discrimination is mentioned. Page also have internal circular numbers, talking ATM list, grievance contact information, web accessibility commitment and bankers’ guide book. I have worked extensively in 2016 & 2017 in compiling bankers guide book with multiple versions and updations. Happy to see finally it’s approved by IBA committee and made available by banks for download. Below is a list of banks and direct links to the page “Services for Persons with Disabilities” Punjab National Bank - Services for Customers with Disabilities https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html Corporation Bank - Services for Customers with Disabilities https://corpbank.com/node/134534 Bank of Baroda - Services for Customers with Disabilities https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm Vijaya Bank - Banking Facilities for Customers with disabilities https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities Andhra Bank - Banking Facilities for persons with special needs https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx Syndicate Bank - Banking Facilities for Persons with Special Needs https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx Yes Bank - Services For Customers With Disabilities https://www.yesbank.in/services-for-customers-with-disabilities Citibank India – PDF file Services for customers with disabilities https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf Bandhan Bank – services for customers with disabilities https://www.bandhanbank.com/Disabilities.aspx HDFC Bank – PDF file Bankers' guide for customers with special needs and PWD - HDFC Bank https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf UCO bank – PDF file Bankers’ Guide https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf Kotak Mahindra bank - PDF file List of branches which have ramp https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf Banks need to put more efforts on awareness through regular emails and internal publications. Also, IBA needs to do follow up with banks for implementation of webpage and updation of old circulars on banking facilities for visually challenged and removal of discriminatory procedures. We can spread above development for better reach in our community. We have to be well informed before visiting bank branch for banking services. Visit https://talkingatmindia.org/Resources.aspx page regularly for updated info on more banks with webpage on services for customers with disabilities and banking circulars as we
Re: [AI] Banking services for customers with disabilities
Hi It is equally imperative, as customers we demand from the our banks to host such templates. This is distributed to all Banks through IBA. Once we take up, other potential blind customer can take advantage of it. We have started the process, next it is the turn of each of us to take it ahead. All such advocacy work is not restricted to few it has to be universally participatory to make it meaningful. Harish. -Original Message- From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of Prashant Naik Sent: Tuesday, April 3, 2018 12:53 AM To: accessindia Subject: [AI] Banking services for customers with disabilities Dear List, There is a positive update on denial of banking services to visually impaired customers. In December 2017, Indian Banks Association (IBA) issued a letter to its member banks’ chief executives with a request to add a webpage on their respective Bank’s Corporate Websites & also making available copy of ‘Bankers’ Guide for Customers with Disabilities’ on the website. This is an outcome of advocacy and lobbying with IBA as part of IBA Working Group on Banking Facilities for Persons with Special Needs. Our moderator Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are part of the working group. I am part of all the meetings as my bank’s representative with good understanding of both banks and visually impaired perspective. Working group/committee also has many bankers from different banks. Considering banking services denial is mainly an awareness issue with bankers (branch staff) due to their lack of knowledge on various policies, acts and circulars, one of the solution suggested by us was circulation of webpage template for Bank Websites along with Bankers’ Guide. The template to be used as a Model document by the banks. Banks may provide a link to this page on its home page and name it appropriately such as “Inclusive Banking” or “Banking Facilities for Persons with Special Needs” or “Accessible & Inclusive Banking”. Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in developing webpage template for IBA and compilation of all the banking related circulars, acts, rules, etc. as a guide for bankers. It’s good to see more than 10 banks have implemented this solution as on date. This may help us a lot as in case of denial we can request bank staff to check his/her bank’s website where information related to his/her bank’s commitment to serve disabled without discrimination is mentioned. Page also have internal circular numbers, talking ATM list, grievance contact information, web accessibility commitment and bankers’ guide book. I have worked extensively in 2016 & 2017 in compiling bankers guide book with multiple versions and updations. Happy to see finally it’s approved by IBA committee and made available by banks for download. Below is a list of banks and direct links to the page “Services for Persons with Disabilities” Punjab National Bank - Services for Customers with Disabilities https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html Corporation Bank - Services for Customers with Disabilities https://corpbank.com/node/134534 Bank of Baroda - Services for Customers with Disabilities https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm Vijaya Bank - Banking Facilities for Customers with disabilities https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities Andhra Bank - Banking Facilities for persons with special needs https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx Syndicate Bank - Banking Facilities for Persons with Special Needs https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx Yes Bank - Services For Customers With Disabilities https://www.yesbank.in/services-for-customers-with-disabilities Citibank India – PDF file Services for customers with disabilities https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf Bandhan Bank – services for customers with disabilities https://www.bandhanbank.com/Disabilities.aspx HDFC Bank – PDF file Bankers' guide for customers with special needs and PWD - HDFC Bank https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf UCO bank – PDF file Bankers’ Guide https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf Kotak Mahindra bank - PDF file List of branches which have ramp https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf Banks need to put more efforts on awareness through regular emails and internal publications. Also, IBA needs to do follow up with banks for implementation of webpage and updation of old circulars on banking facilities for visually challenged and removal of discriminator
Re: [AI] Banking services for customers with disabilities
Fantastic! long awaited. Thank you profusely to you and the team working to make this happen. will like to see ICICI and federal bank adopt this, besides all other banks Divyanshu . On 4/3/18, Prashant Naik wrote: > Dear List, > > > > There is a positive update on denial of banking services to visually > impaired customers. > > > > In December 2017, Indian Banks Association (IBA) issued a letter to its > member banks’ chief executives with a request to add a webpage on their > respective Bank’s Corporate Websites & also making available copy of > ‘Bankers’ Guide for Customers with Disabilities’ on the website. > > > > This is an outcome of advocacy and lobbying with IBA as part of IBA Working > Group on Banking Facilities for Persons with Special Needs. Our moderator > Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are > part of the working group. I am part of all the meetings as my bank’s > representative with good understanding of both banks and visually impaired > perspective. Working group/committee also has many bankers from different > banks. > > > > Considering banking services denial is mainly an awareness issue with > bankers (branch staff) due to their lack of knowledge on various policies, > acts and circulars, one of the solution suggested by us was circulation of > webpage template for Bank Websites along with Bankers’ Guide. The template > to be used as a Model document by the banks. Banks may provide a link to > this page on its home page and name it appropriately such as “Inclusive > Banking” or “Banking Facilities for Persons with Special Needs” or > “Accessible & Inclusive Banking”. > > > > Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in > developing webpage template for IBA and compilation of all the banking > related circulars, acts, rules, etc. as a guide for bankers. > > > > It’s good to see more than 10 banks have implemented this solution as on > date. > > > > This may help us a lot as in case of denial we can request bank staff to > check his/her bank’s website where information related to his/her bank’s > commitment to serve disabled without discrimination is mentioned. Page also > have internal circular numbers, talking ATM list, grievance contact > information, web accessibility commitment and bankers’ guide book. I have > worked extensively in 2016 & 2017 in compiling bankers guide book with > multiple versions and updations. Happy to see finally it’s approved by IBA > committee and made available by banks for download. > > > > Below is a list of banks and direct links to the page “Services for Persons > with Disabilities” > > > > Punjab National Bank - Services for Customers with Disabilities > > https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html > > > > Corporation Bank - Services for Customers with Disabilities > > https://corpbank.com/node/134534 > > > > Bank of Baroda - Services for Customers with Disabilities > > https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm > > > > Vijaya Bank - Banking Facilities for Customers with disabilities > > https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities > > > > Andhra Bank - Banking Facilities for persons with special needs > > https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx > > > > Syndicate Bank - Banking Facilities for Persons with Special Needs > > https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx > > > > Yes Bank - Services For Customers With Disabilities > > https://www.yesbank.in/services-for-customers-with-disabilities > > > > Citibank India – PDF file Services for customers with disabilities > > https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf > > > > Bandhan Bank – services for customers with disabilities > > https://www.bandhanbank.com/Disabilities.aspx > > > > HDFC Bank – PDF file Bankers' guide for customers with special needs and > PWD - HDFC Bank > > https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf > > > > UCO bank – PDF file Bankers’ Guide > > https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf > > > > Kotak Mahindra bank - PDF file List of branches which have ramp > > https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf > > > > Banks need to put more efforts on awareness through regular emails and > internal publications. Also, IBA needs to do follow up with banks for > implementation of webpage and updation of old circulars on banking > facilities for visually challenged and removal of discriminatory > procedures. We can spread above development for better reach in our > community. We have to be well informed before visiting bank branch for > banking services. > > > Visit https://talkingatmindia.org/Resources.aspx page regularly for updated > info on more banks with webpage on serv
[AI] Banking services for customers with disabilities
Dear List, There is a positive update on denial of banking services to visually impaired customers. In December 2017, Indian Banks Association (IBA) issued a letter to its member banks’ chief executives with a request to add a webpage on their respective Bank’s Corporate Websites & also making available copy of ‘Bankers’ Guide for Customers with Disabilities’ on the website. This is an outcome of advocacy and lobbying with IBA as part of IBA Working Group on Banking Facilities for Persons with Special Needs. Our moderator Harish Kotian, Kanchan Pamnani, Ketan Kothari and Dr. Sam Taraporevala are part of the working group. I am part of all the meetings as my bank’s representative with good understanding of both banks and visually impaired perspective. Working group/committee also has many bankers from different banks. Considering banking services denial is mainly an awareness issue with bankers (branch staff) due to their lack of knowledge on various policies, acts and circulars, one of the solution suggested by us was circulation of webpage template for Bank Websites along with Bankers’ Guide. The template to be used as a Model document by the banks. Banks may provide a link to this page on its home page and name it appropriately such as “Inclusive Banking” or “Banking Facilities for Persons with Special Needs” or “Accessible & Inclusive Banking”. Harish, Kanchan, Ketan, Dr. Sam and I have worked significantly in developing webpage template for IBA and compilation of all the banking related circulars, acts, rules, etc. as a guide for bankers. It’s good to see more than 10 banks have implemented this solution as on date. This may help us a lot as in case of denial we can request bank staff to check his/her bank’s website where information related to his/her bank’s commitment to serve disabled without discrimination is mentioned. Page also have internal circular numbers, talking ATM list, grievance contact information, web accessibility commitment and bankers’ guide book. I have worked extensively in 2016 & 2017 in compiling bankers guide book with multiple versions and updations. Happy to see finally it’s approved by IBA committee and made available by banks for download. Below is a list of banks and direct links to the page “Services for Persons with Disabilities” Punjab National Bank - Services for Customers with Disabilities https://www.pnbindia.in/Services-for-Customers-with-Disabilities.html Corporation Bank - Services for Customers with Disabilities https://corpbank.com/node/134534 Bank of Baroda - Services for Customers with Disabilities https://www.bankofbaroda.com/services-for-customers-with-disabilities.htm Vijaya Bank - Banking Facilities for Customers with disabilities https://www.vijayabank.com/Help-Desk/Banking-Facilities-for-Customers-with-disabilities Andhra Bank - Banking Facilities for persons with special needs https://www.andhrabank.in/english/Banking-Facilities-for-Persons-with-Special-Needs.aspx Syndicate Bank - Banking Facilities for Persons with Special Needs https://www.syndicatebank.in/english/FacilitiesforPersonswithSpecialNeeds.aspx Yes Bank - Services For Customers With Disabilities https://www.yesbank.in/services-for-customers-with-disabilities Citibank India – PDF file Services for customers with disabilities https://www.online.citibank.co.in/portal/pdf/Services-for-Customers-with-Disabilities.pdf Bandhan Bank – services for customers with disabilities https://www.bandhanbank.com/Disabilities.aspx HDFC Bank – PDF file Bankers' guide for customers with special needs and PWD - HDFC Bank https://www.hdfcbank.com/assets/pdf/bankers_guide.pdf UCO bank – PDF file Bankers’ Guide https://www.ucobank.com/pdf/BANKERS%27%20GUIDE.pdf Kotak Mahindra bank - PDF file List of branches which have ramp https://www.kotak.com/content/dam/Kotak/Customer-Service/Important-Customer-Information/List-of-Branches-with-Ramps/list-of-branches-with-ramps.pdf Banks need to put more efforts on awareness through regular emails and internal publications. Also, IBA needs to do follow up with banks for implementation of webpage and updation of old circulars on banking facilities for visually challenged and removal of discriminatory procedures. We can spread above development for better reach in our community. We have to be well informed before visiting bank branch for banking services. Visit https://talkingatmindia.org/Resources.aspx page regularly for updated info on more banks with webpage on services for customers with disabilities and banking circulars as well as to download Indian Banks Association Bankers's Guide 2017. Kind regards, Prashant Naik 9967968881 Search for old postings at: http://www.mail-archive.com/accessindia@accessindia.org.in/ To unsubscribe send a message to accessindia-requ...@accessindia.org.in with the subject unsubscribe. To change your subscription to digest mode or make any other changes,
