Re: ANS1028S An internal program error occurred. VM backup
Hi all, I am still seeing the following error and it doesn't seem to be a space issue. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): FindFirstFile. Error desription: A device attached to the system is not functioning. 06/22/2010 02:08:07 ANS1999E Incremental processing of '\\snj303\d$' stopped. 06/22/2010 02:08:07 ANS1028S An internal program error occurred. 06/22/2010 02:08:07 ANS9264E Incremental backup of Virtual Machine 'sni303' failed with RC 4 06/22/2010 03:19:03 ANS1512E Scheduled event 'VM_DAILY_BACKUP' failed. Return code = 12. Huebner,Andy,FORT WORTH,IT wrote: Free space on the drives? Andy Huebner -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Timothy Hughes Sent: Thursday, June 17, 2010 1:34 PM To: ADSM-L@VM.MARIST.EDU Subject: [ADSM-L] ANS1028S An internal program error occurred. Hello all, We are seeing the error message (s) below for a VM Incremental backup not quite sure what it means has anyone see this before? ANS1999E Incremental processing of '\\SNI300\d$' stopped. 06/17/2010 02:02:53 ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'SNI300' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'x' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. Thanks in advance! This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. Thank you.
Re: ANS1028S An internal program error occurred.
Andy thanks, There is enough space on the drives and these errors appear periodically. Tim Huebner,Andy,FORT WORTH,IT wrote: Free space on the drives? Andy Huebner -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Timothy Hughes Sent: Thursday, June 17, 2010 1:34 PM To: ADSM-L@VM.MARIST.EDU Subject: [ADSM-L] ANS1028S An internal program error occurred. Hello all, We are seeing the error message (s) below for a VM Incremental backup not quite sure what it means has anyone see this before? ANS1999E Incremental processing of '\\SNI300\d$' stopped. 06/17/2010 02:02:53 ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'SNI300' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'x' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. Thanks in advance! This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. Thank you.
ANS1028S An internal program error occurred.
Hello all, We are seeing the error message (s) below for a VM Incremental backup not quite sure what it means has anyone see this before? ANS1999E Incremental processing of '\\SNI300\d$' stopped. 06/17/2010 02:02:53 ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'SNI300' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'x' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. Thanks in advance!
Re: ANS1028S An internal program error occurred.
Free space on the drives? Andy Huebner -Original Message- From: ADSM: Dist Stor Manager [mailto:ads...@vm.marist.edu] On Behalf Of Timothy Hughes Sent: Thursday, June 17, 2010 1:34 PM To: ADSM-L@VM.MARIST.EDU Subject: [ADSM-L] ANS1028S An internal program error occurred. Hello all, We are seeing the error message (s) below for a VM Incremental backup not quite sure what it means has anyone see this before? ANS1999E Incremental processing of '\\SNI300\d$' stopped. 06/17/2010 02:02:53 ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'SNI300' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from ANS1028S An internal program error occurred. 06/17/2010 02:02:53 ANS9264E Incremental backup of Virtual Machine 'x' failed with RC 4 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from GetBackupStreamSize(): uc_CreateFile. Error desription: A device attached to the system is not functioning. 06/17/2010 02:28:54 ANSE ntrc.cpp(768): Received Win32 RC 31 (0x001f) from fioScanDirEntry(): GetBackupStreamInfo. Error desription: A device attached to the system is not functioning. Thanks in advance! This e-mail (including any attachments) is confidential and may be legally privileged. If you are not an intended recipient or an authorized representative of an intended recipient, you are prohibited from using, copying or distributing the information in this e-mail or its attachments. If you have received this e-mail in error, please notify the sender immediately by return e-mail and delete all copies of this message and any attachments. Thank you.
TSM Client 5.3 Error ANS1028S when trying to backup directories with EDC8134I Stale file handle
Hi all for the following question a user gave me an answer: Where a file server is that cranky and can't be fixed, I would take such file systems out of TSM scheduled backups and instead conditionally run them from a client OS script which performed tests on the viability of the served file system before unleashing a dsmc Incremental on it. I would not expect TSM client software to contend with unreliable file systems. Richard Sims *** I mean, yes, I could just exclude those file spaces if I would have knew in advance. My question is: there are occasionally such file systems (I don't know what developpers are dowing), however it is hard to predict. But still my question: How can I avoid that dsm simply stops further backups but instead how can I instruct dsmc not to backup such filespaces or how is it possible create some sort of exclude list. Nevertheles my question still remains: Why dsmc produces an internal program error? I was able to scan through all directories with a C or JAVA program. When there was a stale file handle my programs continued to scan the next file handle. Also is there any PTF? What is the statement of IBM? Thanks four your help Regards Werner Nussbaumer *** *** *** Original Message: We have directories for which ls displays: [EMAIL PROTECTED]: /data/test:==ls -al ls: ./TST: EDC8134I Stale file handle. ls: ./TST.B0.AHO: EDC8134I Stale file handle. ... ... When dsmc tries to backup this data, then the following error message is displayed: [EMAIL PROTECTED]: /home/user:==dsmc IBM Tivoli Storage Manager Command Line Backup/Archive Client Interface Client Version 5, Release 3, Level 0.0 Client date/time: 12.07.2005 13:15:43 (c) Copyright by IBM Corporation and other(s) 1990, 2004. All Rights Reserved. Node Name: IMAGE1 Session established with server ADSM: MVS Server Version 5, Release 1, Level 9.0 Server date/time: 12.07.2005 13:15:43 Last access: 12.07.2005 13:15:22 tsm incr /data/test/* Incremental backup of volume '/data/test/*' ANS1999E Incremental processing of '/data/test/*' stopped. Total number of objects inspected:1 Total number of objects backed up:0 Total number of objects updated: 0 Total number of objects rebound: 0 Total number of objects deleted: 0 Total number of objects expired: 0 Total number of objects failed: 0 Total number of bytes transferred:0 B Data transfer time:0.00 sec Network data transfer rate:0.00 KB/sec Aggregate data transfer rate: 0.00 KB/sec Objects compressed by:0% Elapsed processing time: 00:00:03 ANS1028S An internal program error occurred. dsmerror.log: 12.07.2005 13:15:51 TransErrno: Unexpected error from GetFSInfo:statfs, errno = 1134 12.07.2005 13:15:53 TransErrno: Unexpected error from lstat, errno = 1134 12.07.2005 13:15:53 PrivIncrFileSpace: Received rc=131 from fioGetDirEntries: / data /test 12.07.2005 13:15:53 ANS1999E Incremental processing of '/data/test/*' stopped. 12.07.2005 13:15:53 ANS1028S An internal program error occurred. How it is possible to avoid that dsmc stops processing the backup when it tries to backup a stale file? Thanks for any help, regards Werner Nussbaumer
Re: TSM Client 5.3 Error ANS1028S when trying to backup directories with EDC8134I Stale file handle
What operating system are you using? I would recommend that you look up the meaning of the ANS1028S error message and take the action suggested therein, as this sounds like a possible bug to me: on the surface, I would think that TSM should be able to handle this situation more gracefully. Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/[EMAIL PROTECTED] Internet e-mail: [EMAIL PROTECTED] The only dumb question is the one that goes unasked. The command line is your friend. Good enough is the enemy of excellence. ADSM: Dist Stor Manager ADSM-L@VM.MARIST.EDU wrote on 2005-07-14 01:36:33: Hi all for the following question a user gave me an answer: Where a file server is that cranky and can't be fixed, I would take such file systems out of TSM scheduled backups and instead conditionally run them from a client OS script which performed tests on the viability of the served file system before unleashing a dsmc Incremental on it. I would not expect TSM client software to contend with unreliable file systems. Richard Sims *** I mean, yes, I could just exclude those file spaces if I would have knew in advance. My question is: there are occasionally such file systems (I don't know what developpers are dowing), however it is hard to predict. But still my question: How can I avoid that dsm simply stops further backups but instead how can I instruct dsmc not to backup such filespaces or how is it possible create some sort of exclude list. Nevertheles my question still remains: Why dsmc produces an internal program error? I was able to scan through all directories with a C or JAVA program. When there was a stale file handle my programs continued to scan the next file handle. Also is there any PTF? What is the statement of IBM? Thanks four your help Regards Werner Nussbaumer *** *** *** Original Message: We have directories for which ls displays: [EMAIL PROTECTED]: /data/test:==ls -al ls: ./TST: EDC8134I Stale file handle. ls: ./TST.B0.AHO: EDC8134I Stale file handle. ... ... When dsmc tries to backup this data, then the following error message is displayed: [EMAIL PROTECTED]: /home/user:==dsmc IBM Tivoli Storage Manager Command Line Backup/Archive Client Interface Client Version 5, Release 3, Level 0.0 Client date/time: 12.07.2005 13:15:43 (c) Copyright by IBM Corporation and other(s) 1990, 2004. All Rights Reserved. Node Name: IMAGE1 Session established with server ADSM: MVS Server Version 5, Release 1, Level 9.0 Server date/time: 12.07.2005 13:15:43 Last access: 12.07.2005 13:15:22 tsm incr /data/test/* Incremental backup of volume '/data/test/*' ANS1999E Incremental processing of '/data/test/*' stopped. Total number of objects inspected:1 Total number of objects backed up:0 Total number of objects updated: 0 Total number of objects rebound: 0 Total number of objects deleted: 0 Total number of objects expired: 0 Total number of objects failed: 0 Total number of bytes transferred:0 B Data transfer time:0.00 sec Network data transfer rate:0.00 KB/sec Aggregate data transfer rate: 0.00 KB/sec Objects compressed by:0% Elapsed processing time: 00:00:03 ANS1028S An internal program error occurred. dsmerror.log: 12.07.2005 13:15:51 TransErrno: Unexpected error from GetFSInfo: statfs, errno = 1134 12.07.2005 13:15:53 TransErrno: Unexpected error from lstat, errno = 1134 12.07.2005 13:15:53 PrivIncrFileSpace: Received rc=131 from fioGetDirEntries: / data /test 12.07.2005 13:15:53 ANS1999E Incremental processing of '/data/test/*' stopped. 12.07.2005 13:15:53 ANS1028S An internal program error occurred. How it is possible to avoid that dsmc stops processing the backup when it tries to backup a stale file? Thanks for any help, regards Werner Nussbaumer
TSM Client 5.3 Error ANS1028S when trying to backup directories with EDC8134I Stale file handle
We have directories for which ls displays: [EMAIL PROTECTED]: /data/test:==ls -al ls: ./TST: EDC8134I Stale file handle. ls: ./TST.B0.AHO: EDC8134I Stale file handle. ... ... When dsmc tries to backup this data, then the following error message is displayed: [EMAIL PROTECTED]: /home/user:==dsmc IBM Tivoli Storage Manager Command Line Backup/Archive Client Interface Client Version 5, Release 3, Level 0.0 Client date/time: 12.07.2005 13:15:43 (c) Copyright by IBM Corporation and other(s) 1990, 2004. All Rights Reserved. Node Name: IMAGE1 Session established with server ADSM: MVS Server Version 5, Release 1, Level 9.0 Server date/time: 12.07.2005 13:15:43 Last access: 12.07.2005 13:15:22 tsm incr /data/test/* Incremental backup of volume '/data/test/*' ANS1999E Incremental processing of '/data/test/*' stopped. Total number of objects inspected:1 Total number of objects backed up:0 Total number of objects updated: 0 Total number of objects rebound: 0 Total number of objects deleted: 0 Total number of objects expired: 0 Total number of objects failed: 0 Total number of bytes transferred:0 B Data transfer time:0.00 sec Network data transfer rate:0.00 KB/sec Aggregate data transfer rate: 0.00 KB/sec Objects compressed by:0% Elapsed processing time: 00:00:03 ANS1028S An internal program error occurred. dsmerror.log: 12.07.2005 13:15:51 TransErrno: Unexpected error from GetFSInfo:statfs, errno = 1134 12.07.2005 13:15:53 TransErrno: Unexpected error from lstat, errno = 1134 12.07.2005 13:15:53 PrivIncrFileSpace: Received rc=131 from fioGetDirEntries: / data /test 12.07.2005 13:15:53 ANS1999E Incremental processing of '/data/test/*' stopped. 12.07.2005 13:15:53 ANS1028S An internal program error occurred. How it is possible to avoid that dsmc stops processing the backup when it tries to backup a stale file? Thanks for any help, regards Werner Nussbaumer
Re: TSM Client 5.3 Error ANS1028S when trying to backup directories with EDC8134I Stale file handle
Werner - Where a file server is that cranky and can't be fixed, I would take such file systems out of TSM scheduled backups and instead conditionally run them from a client OS script which performed tests on the viability of the served file system before unleashing a dsmc Incremental on it. I would not expect TSM client software to contend with unreliable file systems. Richard Sims
backup failures with ANS1028S ANS1512E rc=12
All, I'm seeing consistent failures on scheduled backups with Window 2K machines, all with three volumes. The scheduled backup fails with above return codes after successfully backing up one drive. Can the failure to backup objects in use by other processes be fatal? TSM client 5.2.3 TSM server 5.2.2 AIX 5.2 Executing scheduled command now. 11/18/2004 11:02:04 Node Name: FWO1140380 11/18/2004 11:02:04 Session established with server DSMSERV7: AIX-RS/6000 11/18/2004 11:02:04 Server Version 5, Release 2, Level 2.0 11/18/2004 11:02:04 Server date/time: 11/18/2004 11:02:05 Last access: 11/18/2004 00:28:05 11/18/2004 11:02:04 --- SCHEDULEREC OBJECT BEGIN BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\c$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\d$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\e$' . . (backup proceeds normally for volume c:, except for four (4) failures on files in use) . 11/18/2004 11:02:22 ANS1228E Sending of object '\\fwo1140380\c$\Documents and Settings\080926\ntuser.dat.LOG' failed . . 11/18/2004 11:02:35 ANS1802E Incremental backup of '\\fwo1140380\c$' finished with 4 failure 11/18/2004 11:02:36 --- SCHEDULEREC STATUS BEGIN 11/18/2004 11:02:36 Total number of objects inspected: 19,280 11/18/2004 11:02:36 Total number of objects backed up: 107 11/18/2004 11:02:36 Total number of objects updated: 0 11/18/2004 11:02:36 Total number of objects rebound: 0 11/18/2004 11:02:36 Total number of objects deleted: 0 11/18/2004 11:02:36 Total number of objects expired: 97 11/18/2004 11:02:36 Total number of objects failed: 4 11/18/2004 11:02:36 Total number of bytes transferred:20.75 MB 11/18/2004 11:02:36 Data transfer time:1.32 sec 11/18/2004 11:02:36 Network data transfer rate:16,053.31 KB/sec 11/18/2004 11:02:36 Aggregate data transfer rate:678.10 KB/sec 11/18/2004 11:02:36 Objects compressed by:0% 11/18/2004 11:02:36 Elapsed processing time: 00:00:31 11/18/2004 11:02:36 --- SCHEDULEREC STATUS END 11/18/2004 11:02:36 ANS1028S Internal program error. Please see your service representative. 11/18/2004 11:02:36 --- SCHEDULEREC OBJECT END BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:36 ANS1512E Scheduled event 'BACKUPNOON' failed. Return code = 12. Thanks. John
Re: backup failures with ANS1028S ANS1512E rc=12
...11/18/2004 11:02:36 ANS1028S Internal program error. ... Yuck. Any supplementary information in the dsmerror.log? For that matter, running out if disk space in writing the dsmsched.log or dsmerror.log can cause the error. Richard Sims
Re: backup failures with ANS1028S ANS1512E rc=12
No. I'm running 5.2.3 clients on a bunch of Win2K servers, get 3-12 failures of files in use. Doesn't result in the internal error you are getting. Make sure the scheduler has adequate permissions to access the root of the D: and E: drive. If that isn't it, call support. W -Original Message- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] On Behalf Of John Bremer Sent: Thursday, November 18, 2004 2:08 PM To: [EMAIL PROTECTED] Subject: backup failures with ANS1028S ANS1512E rc=12 All, I'm seeing consistent failures on scheduled backups with Window 2K machines, all with three volumes. The scheduled backup fails with above return codes after successfully backing up one drive. Can the failure to backup objects in use by other processes be fatal? TSM client 5.2.3 TSM server 5.2.2 AIX 5.2 Executing scheduled command now. 11/18/2004 11:02:04 Node Name: FWO1140380 11/18/2004 11:02:04 Session established with server DSMSERV7: AIX-RS/6000 11/18/2004 11:02:04 Server Version 5, Release 2, Level 2.0 11/18/2004 11:02:04 Server date/time: 11/18/2004 11:02:05 Last access: 11/18/2004 00:28:05 11/18/2004 11:02:04 --- SCHEDULEREC OBJECT BEGIN BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\c$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\d$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\e$' . . (backup proceeds normally for volume c:, except for four (4) failures on files in use) . 11/18/2004 11:02:22 ANS1228E Sending of object '\\fwo1140380\c$\Documents and Settings\080926\ntuser.dat.LOG' failed . . 11/18/2004 11:02:35 ANS1802E Incremental backup of '\\fwo1140380\c$' finished with 4 failure 11/18/2004 11:02:36 --- SCHEDULEREC STATUS BEGIN 11/18/2004 11:02:36 Total number of objects inspected: 19,280 11/18/2004 11:02:36 Total number of objects backed up: 107 11/18/2004 11:02:36 Total number of objects updated: 0 11/18/2004 11:02:36 Total number of objects rebound: 0 11/18/2004 11:02:36 Total number of objects deleted: 0 11/18/2004 11:02:36 Total number of objects expired: 97 11/18/2004 11:02:36 Total number of objects failed: 4 11/18/2004 11:02:36 Total number of bytes transferred:20.75 MB 11/18/2004 11:02:36 Data transfer time:1.32 sec 11/18/2004 11:02:36 Network data transfer rate:16,053.31 KB/sec 11/18/2004 11:02:36 Aggregate data transfer rate:678.10 KB/sec 11/18/2004 11:02:36 Objects compressed by:0% 11/18/2004 11:02:36 Elapsed processing time: 00:00:31 11/18/2004 11:02:36 --- SCHEDULEREC STATUS END 11/18/2004 11:02:36 ANS1028S Internal program error. Please see your service representative. 11/18/2004 11:02:36 --- SCHEDULEREC OBJECT END BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:36 ANS1512E Scheduled event 'BACKUPNOON' failed. Return code = 12. Thanks. John
Re: backup failures with ANS1028S ANS1512E rc=12
Check dsmerror.log. Are there any error messages that coincide with this error? Regards, Andy Andy Raibeck IBM Software Group Tivoli Storage Manager Client Development Internal Notes e-mail: Andrew Raibeck/Tucson/[EMAIL PROTECTED] Internet e-mail: [EMAIL PROTECTED] The only dumb question is the one that goes unasked. The command line is your friend. Good enough is the enemy of excellence. ADSM: Dist Stor Manager [EMAIL PROTECTED] wrote on 11/18/2004 12:08:25: All, I'm seeing consistent failures on scheduled backups with Window 2K machines, all with three volumes. The scheduled backup fails with above return codes after successfully backing up one drive. Can the failure to backup objects in use by other processes be fatal? TSM client 5.2.3 TSM server 5.2.2 AIX 5.2 Executing scheduled command now. 11/18/2004 11:02:04 Node Name: FWO1140380 11/18/2004 11:02:04 Session established with server DSMSERV7: AIX-RS/6000 11/18/2004 11:02:04 Server Version 5, Release 2, Level 2.0 11/18/2004 11:02:04 Server date/time: 11/18/2004 11:02:05 Last access: 11/18/2004 00:28:05 11/18/2004 11:02:04 --- SCHEDULEREC OBJECT BEGIN BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\c$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\d$' 11/18/2004 11:02:04 Incremental backup of volume '\\fwo1140380\e$' . . (backup proceeds normally for volume c:, except for four (4) failures on files in use) . 11/18/2004 11:02:22 ANS1228E Sending of object '\\fwo1140380\c$\Documents and Settings\080926\ntuser.dat.LOG' failed . . 11/18/2004 11:02:35 ANS1802E Incremental backup of '\\fwo1140380\c$' finished with 4 failure 11/18/2004 11:02:36 --- SCHEDULEREC STATUS BEGIN 11/18/2004 11:02:36 Total number of objects inspected: 19,280 11/18/2004 11:02:36 Total number of objects backed up: 107 11/18/2004 11:02:36 Total number of objects updated: 0 11/18/2004 11:02:36 Total number of objects rebound: 0 11/18/2004 11:02:36 Total number of objects deleted: 0 11/18/2004 11:02:36 Total number of objects expired: 97 11/18/2004 11:02:36 Total number of objects failed: 4 11/18/2004 11:02:36 Total number of bytes transferred:20.75 MB 11/18/2004 11:02:36 Data transfer time:1.32 sec 11/18/2004 11:02:36 Network data transfer rate:16,053.31 KB/sec 11/18/2004 11:02:36 Aggregate data transfer rate:678.10 KB/sec 11/18/2004 11:02:36 Objects compressed by:0% 11/18/2004 11:02:36 Elapsed processing time: 00:00:31 11/18/2004 11:02:36 --- SCHEDULEREC STATUS END 11/18/2004 11:02:36 ANS1028S Internal program error. Please see your service representative. 11/18/2004 11:02:36 --- SCHEDULEREC OBJECT END BACKUPNOON 11/18/2004 11:00:00 11/18/2004 11:02:36 ANS1512E Scheduled event 'BACKUPNOON' failed. Return code = 12. Thanks. John
Re: ANS1028S Internal program error.
I had a SQLServer box that was getting this error at times and I opened a PMR. here's the response. The client implemented the registry setting described in the Q304101 article and the box hasn't failed since. APAR IC38129 describes the ANSE ntrc.cpp failure, but this problem was fixed in the 5.2.2.0 client version. So the only other resolution for this issue is described as follows from some information I found in another PMR: Error code 1450: ERROR_NO_SYSTEM_RESOURCES - Insufficient system resources exist to complete the requested service The problem you're seeing here (Win32 RC 1450) is a common error that we have seen during backups of big filesystems, or particularly large files. Windows has a certain amount of memory pool space that it can allocate to programs, and TSM is using the memory available from that pool such that there is no more memory left to allocate. TSM cannot continue the backup of this file since no memory is left, so the operation has to stop. The limitation here is in Windows, and is not a TSM problem (although TSM is the program using the memory). The functions being called by TSM are perfectly normal and valid, and there is nothing TSM can do at this point due to this MS limitation. The following docs from the Microsoft Knowledge Base Articles describe this error code. Q304101 - Backup Fails with Event ID 1450 Q247904 - How To Configure the Paged Address Pool and System Page Table Entry Memory Areas Q142719 - Windows Reports Out Of Resources Error When Memory Is Available Q236964 - Delayed Return of Paged Pool Causes Error 1450 Insufficient Resources Q192409 - Open Files Can Cause Kernel to Report INSUFFICIENT_RESOURCES There are some suggestions in document 304101 that involve changing registry settings. http://support.microsoft.com/default.aspx?scid=kb;en-us;Q142719 -Original Message- From: ADSM: Dist Stor Manager [mailto:[EMAIL PROTECTED] Behalf Of Neil Bowen Sent: Thursday, May 13, 2004 8:11 AM To: [EMAIL PROTECTED] Subject: ANS1028S Internal program error. Hi all, We are running TSM Server 5.2 on Solaris with Windows 2000 client currently at 5.2.2 running within a 2-node cluster for the offending client. I recently cut what was a backup of a single 200GB file into 4 x 50+ GB files of the same data and now my backup is failing with the above error. The error log also lists ANSE ntrc.cpp(879): Received Win32 RC 1450 (0x05aa) from FileRead() and I've tracked down RC1450 to a lack of resources. Anyone seen this? I'm working on it at the moment and I seem to be getting a steady increase in paged kernel memory that I can't explain - but maybe someone out in DSM-land has already walked the same path. Any help appreciated. Neil Neil Bowen Ofcom Server Team LogicaCMG UK Ltd Riverside House 2A Southwark Bridge Road London SE1 9HA Phone: 020 7981 3249 *** Ofcom is the regulator for the UK communications industry, with responsibilities across television, radio, telecommunications and wireless communications services. Ofcom exists to further the interests of citizen-consumers as the communications industries enter the digital age. Ofcom has taken over the responsibilities and assumed the powers of the five former regulators it has replaced - the Broadcasting Standards Commission, the Independent Television Commission, Oftel, the Radio Authority and the Radiocommunications Agency. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Ofcom. ***
ANS1028S Internal program error. Please see your service representative. 03/07/2004 23:57:02 ANS1512E Scheduled event '2000SUN' failed. Return code = 12.
I am backing up a Window's 2000 SQL cluster server with TSM 5.1.6.0, the local drives backup fine, but the cluster drive fails with the following errors. Has anyone else had this issue? 03/05/2004 05:20:49 ANS1028S Internal program error. Please see your service representative. 03/05/2004 05:20:49 ANS1512E Scheduled event '2000MF' failed. Return code = 12. 03/05/2004 21:15:42 ANS1028S Internal program error. Please see your service representative. 03/05/2004 21:15:42 ANS1512E Scheduled event '2000MF' failed. Return code = 12. 03/07/2004 08:26:45 ConsoleEventHandler(): Caught Logoff console event . 03/07/2004 08:26:45 ConsoleEventHandler(): Process Detached. 03/07/2004 08:26:45 ConsoleEventHandler(): Caught Logoff console event . 03/07/2004 08:26:45 ConsoleEventHandler(): Process Detached. 03/07/2004 19:45:36 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 19:45:36 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 19:53:21 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 19:53:21 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 19:59:05 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 19:59:06 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:01:16 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:01:16 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:01:20 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:01:21 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:02:21 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:02:21 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:02:28 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 20:02:29 ANS1009W An error occurred processing the operating system include/exclude statements. The error was detected while processing: hivelist: no string data. 03/07/2004 21:31:58 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\ADSCDS\ADSCDS_tlog_200403052123.TRN' failed 03/07/2004 21:31:58 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\ADSCDS\ADSCDS_tlog_200403052123.TRN': file not found 03/07/2004 21:41:47 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\ADS_NET\ADS_NET_tlog_200403052115.TRN' failed 03/07/2004 21:41:47 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\ADS_NET\ADS_NET_tlog_200403052115.TRN': file not found 03/07/2004 21:41:50 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\AgentHolidayGift\AgentHolidayGift_tlog_200403052129.TRN' failed 03/07/2004 21:41:50 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\AgentHolidayGift\AgentHolidayGift_tlog_200403052129.TRN': file not found 03/07/2004 21:42:02 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\APLimitsQA\APLimitsQA_tlog_200403052120.TRN' failed 03/07/2004 21:42:02 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\APLimitsQA\APLimitsQA_tlog_200403052120.TRN': file not found 03/07/2004 21:42:09 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\APP_ONE_INTERFACE\APP_ONE_INTERFACE_tlog_200403072040.TRN' failed 03/07/2004 21:42:09 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\APP_ONE_INTERFACE\APP_ONE_INTERFACE_tlog_200403072040.TRN': file not found 03/07/2004 21:45:31 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\CHCProjects\CHCProjects_tlog_200403052145.TRN' failed 03/07/2004 21:45:31 ANS4005E Error processing '\\grbsqlwqc01\f$\MSSQL\BACKUP\CHCProjects\CHCProjects_tlog_200403052145.TRN': file not found 03/07/2004 22:24:06 ANS1228E Sending of object '\\grbsqlwqc01\f$\MSSQL\BACKUP\IndividualHealthRecord
Backup Stopped by User message, ANS1028S
Hello, I am suddenly having trouble with a backup after it has been happily chugging away for a number of years. Every night the TSM backup (4.1.2, old I know) fails with this error in the dsmerror.log. This is running on an NT4 server. ANS1028, Internal Program Error. Please see your service representive. When I re-run the backup from the GUI it sometimes fails with a 'Backup Stopped by User' message. It always fails on one partition in paticular, the other backups on the client work fine. I've checked the Event Viewer and there are no obvious resource problems. Any ideas what I can try? Marc.
Re: Backup Stopped by User message, ANS1028S
I am suddenly having trouble with a backup after it has been happily chugging away for a number of years. Every night the TSM backup (4.1.2, old I know) fails with this error in the dsmerror.log. This is running on an NT4 server. ANS1028, Internal Program Error. Please see your service representive. When I re-run the backup from the GUI it sometimes fails with a 'Backup Stopped by User' message. It always fails on one partition in paticular, the other backups on the client work fine. I've checked the Event Viewer and there are no obvious resource problems. Any ideas what I can try? Marc - I would first check that the system is not at disk space exhaustion (or invoking user disk usage limit) as inability to write client logs can cause this condition. Look in the server Activity Log for any indications. Beyond that, I would examine the area of the partition where the backup log indicates that the process is stopping, and potentially run a disk check against the area. Richard Sims, BU
Re: Backup Stopped by User message, ANS1028S
Hi Marc, In addition to Richards' usual words of great wisdom... If you stop the 'server' process and restart TSM from a scrollable CMD window.. cd to server directory dsmserv -k servername .. you may see some interesting information as the server starts up... look for msgs like unable to [open/expand] [database/logfile/storage volume]. Give me a shout if you need more help. Don't forget to halt TSM *gently* afterwards and restart the 'Server' service. Good Luck Tony Morgan Fortis Bank UK -Original Message- From: Richard Sims [mailto:[EMAIL PROTECTED] Sent: 20 January 2004 12:59 To: [EMAIL PROTECTED] Subject: Re: Backup Stopped by User message, ANS1028S I am suddenly having trouble with a backup after it has been happily chugging away for a number of years. Every night the TSM backup (4.1.2, old I know) fails with this error in the dsmerror.log. This is running on an NT4 server. ANS1028, Internal Program Error. Please see your service representive. When I re-run the backup from the GUI it sometimes fails with a 'Backup Stopped by User' message. It always fails on one partition in paticular, the other backups on the client work fine. I've checked the Event Viewer and there are no obvious resource problems. Any ideas what I can try? Marc - I would first check that the system is not at disk space exhaustion (or invoking user disk usage limit) as inability to write client logs can cause this condition. Look in the server Activity Log for any indications. Beyond that, I would examine the area of the partition where the backup log indicates that the process is stopping, and potentially run a disk check against the area. Richard Sims, BU This e-mail and any files transmitted with it, are confidential and intended solely for the use of the addressee. The content of this e-mail may have been changed without the consent of the originator. The information supplied must be viewed in this context. If you have received this e-mail in error please notify our Helpdesk by telephone on +44 (0) 20-7444-8444. Any use, dissemination, forwarding, printing, or copying of this e-mail or its attachments is strictly prohibited.
ANS1028S with tsm 5.2.0 on netware 6.5
receiving this error in log file just after the backup is complete ANS1028S Internal program error. Please see your service representative. has anyone experienced this problem Tim Brown Systems Specialist Central Hudson Gas Electric 284 South Ave Poughkeepsie, NY 12601 Phone: 845-486-5643 Fax: 845-486-5921
Re: ANS1028S on backup or archive of file 64GB (resolved)
The problem was resolved. Apply of Service Pack 2 did the trick. Despite the fact in Software Requirements section W2kSP2 is recommended not required. Zlatko Krastev IT Consultant Zlatko Krastev [EMAIL PROTECTED] Sent by: ADSM: Dist Stor Manager [EMAIL PROTECTED] 17.01.2003 18:59 Please respond to ADSM: Dist Stor Manager To: [EMAIL PROTECTED] cc: Subject:ANS1028S on backup or archive of file 64GB Hello all, at a customer site backup or archive of a file fails. I think this is related to size of the file (70,840,910,336 bytes). Environment: TSM server 5.1.1.6 / AIX 4.3.3 TSM client 5.1.5.0 / Windows 2000 Advanced Server Upgrade to client 5.1.5.7 nor downgrade to 4.2.3.4 did not help. Is any of you successfully backing up/archiving any file larger than 64 GB on Windows? I have open PMR with support. Zlatko Krastev IT Consultant
ANS1028S on backup or archive of file 64GB
Hello all, at a customer site backup or archive of a file fails. I think this is related to size of the file (70,840,910,336 bytes). Environment: TSM server 5.1.1.6 / AIX 4.3.3 TSM client 5.1.5.0 / Windows 2000 Advanced Server Upgrade to client 5.1.5.7 nor downgrade to 4.2.3.4 did not help. Is any of you successfully backing up/archiving any file larger than 64 GB on Windows? I have open PMR with support. Zlatko Krastev IT Consultant
backups failing with ANS1028S
Hi *SMrs we have some issues with a fully working client, Platform: HPUX Client OS Level: B.11.00 Client Version: Version 4, Release 2, Level 1.0 running direct to tape on a server Sol-2.8 version 4.2.20 and we are seeing that the backups are failing with the error code below. How do I debug this, I don't see any errors on the server! happened three times in a row! thanks for all your help and time Chetan otal number of objects backed up:0 Total number of objects updated: 0 Total number of objects rebound: 0 Total number of objects deleted: 0 Total number of objects expired: 0 Total number of objects failed: 0 Total number of bytes transferred:49.13 MB Data transfer time: 113.72 sec Network data transfer rate: 442.41 KB/sec Aggregate data transfer rate:407.03 KB/sec Objects compressed by:0% Elapsed processing time: 00:02:03 ANS1028S Internal program error. Please see your service representative.
ANS1028S
A scheduled backup of a 50GB HD is stopped due to this error: 25-06-2002 04:51:37 --- SCHEDULERE STATUS END 25-06-2002 04:51:37 ANS1028S Internal program error. Please see your service representative. 25-06-2002 04:51:37 --- SCHEDULERE OBJECT END 25-06-2002 04:57:59 ANS1512E Sheduled event XXX failed with the error code return = 4. Any ideas about this error? (no Win32 RC 1450 message found in the dsmsched.log) Tks.
