RE: AuthenticationError.CUSTOMER_NOT_FOUND issue for active account

[Google Ads API Forum Advisor Prod]

Hi Oksana,

Thank you for reaching out. There are a few possibilities out there. One 
possibility is that you just created the customer account and it would take 
some time for the backend server to establish the account. Just wait a few 
minutes and try it again to see if it works. Another possibility is that in 
your code you either passed in a wrong account id or an account id with wrong 
format(e.g. the dashes were not removed). Please try these two solutions and if 
the issue persists, share the complete request and response logs along with the 
source code you used via the Reply privately to author option. If this option 
is disabled on the forum, send the information to our email alias 
googleadsapi-supp...@google.com instead.

Thanks and regards,
Xiaoming, Google Ads API Team


Xiaoming
Google Ads API Team
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AuthenticationError.CUSTOMER_NOT_FOUND issue for active account

[Oksana Sulyma]

Hi Google Ads API support team!
I'm getting this error 
https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND
 for 
one of accounts we serve (the rest work perfect with the same code). The 
account is active (checked SETTINGS & BILLING ->Account -> Preferences -> 
Account status) but we keep getting this error from Jan 7.
I'm querying 
https://adwords.google.com/api/adwords/mcm/v201809/CustomerService
with payload 
 http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:v20="https://adwords.google.com/api/adwords/mcm/v201809"; 
xmlns:v201="https://adwords.google.com/api/adwords/cm/v201809";> 
  
*** TapClicks 
Adwords Report Tool   
   
and geting  'AuthenticationError.CUSTOMER_NOT_FOUND' as the response.

Will be happy to share account info in private message. Will really 
appreciate any ideas on why this error could happen.

Thanks!
Oksana

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RE: Unexpected AuthenticationError.CUSTOMER_NOT_FOUND

[Google Ads API Forum Advisor Prod]

Hi Oksana,

Thank you for reaching out. It’s most likely this account is already cancelled 
or you put an invalid client customer id in the header. If it’s the former one 
then your account has been deactivated due to the inactivity for a long time. 
You could refer to this article on how to reactivate the cancelled accounts. If 
it’s the latter one then specify a valid client customer id and make the API 
call again.

Thanks and regards,
Xiaoming, Google Ads API Team


Xiaoming
Google Ads API Team
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Unexpected AuthenticationError.CUSTOMER_NOT_FOUND

[Oksana Sulyma]

Hi Google Ads support team! I need your assistance 
on AuthenticationError.CUSTOMER_NOT_FOUND issue. We experience it for the 
one client of us (have the same code working correct for hundreds of other 
clients). The client has access to Google Ads UI with the same credentials 
and we need your help to understand where the issue could be. Will be happy 
to share request/response details privately. 
Thanks!
Oksana

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RE: Mensagem particular referente a: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201809

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Pablo,

In the code you have shared, you are performing
managedCustomerService.get() without customer id. Instead to get the
account details you could use customerService.getCustomers
()
without specifying the client customer id. Please give it a try on your
client accounts and see if it returns details of all the customers directly
accessible by the user authenticating the call?

If you are concern is different, please elaborate the scenario and share
the error that you are facing any?

Regards,
Sai Teja, AdWords API Team

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RE: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201809

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hi,

The AuthenticationError.CUSTOMER_NOT_FOUND
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>  
error

that you encountered means that the account was not found for the customer
ID provided in the header. However, to better investigate this, could you
provide the complete SOAP request and response logs when you encountered
this error? Please reply via *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team


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On 02/22/19 03:48:29 dev@mupper.marketing wrote:

Hello,

For one of our customer's accounts, we are receiving an error
AuthenticationError.CUSTOMER_NOT_FOUND when querying the
ManagedCustomerService.get using the v201809 version of the API.

We are *not* passing in a clientCustomerId in the header, and the Adwords
account is at least a few days old.

This same code works for our other customers without any problem.

Anyone have any ideas on how to resolve this?

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AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201809

[dev]

Hello,

For one of our customer's accounts, we are receiving an error 
AuthenticationError.CUSTOMER_NOT_FOUND when querying the 
ManagedCustomerService.get using the v201809 version of the API. 

We are *not* passing in a clientCustomerId in the header, and the Adwords 
account is at least a few days old. 

This same code works for our other customers without any problem.

Anyone have any ideas on how to resolve this?

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RE: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Milos,

The AuthenticationError.CUSTOMER_NOT_FOUND
<https://developers.google.com/adwords/api/docs/common-errors?authuser=3&hl=id#AuthenticationError.CUSTOMER_NOT_FOUND>  
errors

when there is no AdWords account found for the customer Id provided in the
header. Please double check the property files or from where you are
picking up the ClientCustomerId(CID) and make sure that belongs to a valid
AdWords account. If the problem persists, you could share the SOAP logs of
the (request and response) of the operation you are performing without
redacting any information. You could use reply privately to the author
option while sharing the information requested.

Regards,
Sai Teja, AdWords API Team


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Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

[Milos Bejda]

I get this issue randomly

On Thursday, July 26, 2018 at 5:56:05 AM UTC-4, Zack Grannan wrote:
>
> Hello,
>
> For one of our customer's accounts, we are receiving an error 
> AuthenticationError.CUSTOMER_NOT_FOUND when querying the 
> CustomerService.getCustomers using the v201806 version of the API. This 
> issue was also present when using the v201802 version.
>
> We are *not* passing in a clientCustomerId in the header, and the Adwords 
> account is at least a few days old. 
>
> This same code works for our other customers without any problem.
>
> Anyone have any ideas on how to resolve this?
>

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RE: AuthenticationError.CUSTOMER_NOT_FOUND - CustomerService.getCustomers

[googleadsapi-forumadvisor via AdWords API and Google Ads API Forum]

Hello Lukas,

Could you please share the account CID and the email address of the user
making API calls to the account you are referring to investigate further?
You could use reply privately to the author option while sharing the
information requested.

Regards,
Sai Teja, AdWords API Team


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AuthenticationError.CUSTOMER_NOT_FOUND - CustomerService.getCustomers

[Łukasz Stankiewicz]

Hi,
i started getting this error trying to getGustomer info on basic account 
without any linked accounts or managed account - it was working without any 
problems.
When i have account with linked accunt/manager account the proble do not 
occure.

 body: 'http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";  
xmlns:tns="https://adwords.google.com/api/adwords/mcm/v201809"; 
xmlns:jaxb="http://java.sun.com/xml/ns/jaxb"; 
xmlns:cm="https://adwords.google.com/api/adwords/cm/v201809";>https://adwords.google.com/api/adwords/mcm/v201809"; 
xmlns="https://adwords.google.com/api/adwords/mcm/v201809";>---SECRET---Instapagefalsehttps://adwords.google.com/api/adwords/mcm/v201809";>
Response:
http://schemas.xmlsoap.org/soap/envelope/";>https://adwords.google.com/api/adwords/cm/v201809"; 
xmlns="https://adwords.google.com/api/adwords/mcm/v201809";>00057fba694767080abfa248a80012edCustomerServicegetCustomers1160soap:Server[AuthenticationError.CUSTOMER_NOT_FOUND
 
@ ]https://adwords.google.com/api/adwords/mcm/v201809"; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201809";>[AuthenticationError.CUSTOMER_NOT_FOUND
 
@ 
]ApiExceptionhttp://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="ns2:AuthenticationError">AuthenticationError.CUSTOMER_NOT_FOUNDAuthenticationErrorCUSTOMER_NOT_FOUND

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Re: Getting [AuthenticationError.CUSTOMER_NOT_FOUND @ ] while using rails example app.

['Luis Xander Talag (AdWords API Team)' via AdWords API and Google Ads API Forum]

HI Sergey,

You could only retrieve the campaigns using client accounts that's why you 
won't be able to retrieve your campaigns using a manager account (if you 
have set your clientCustomerId as your manager account in the property 
file). The AuthenticationError.CUSTOMER_NOT_FOUND 
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>
 you 
encountered normally occurs when you are trying to access an account that 
was just created with ManagedCustomerService 
<https://developers.google.com/adwords/api/docs/reference/v201809/ManagedCustomerService>
 before 
the account is established in the backend. This being said, could you try 
again to make a request using your test client account?

If the issue persist, could you provide the complete SOAP request and 
response logs so I could further investigate the issue? Please reply via *Reply 
privately to author*.

Thanks and regards,
Luis
AdWords API Team

On Friday, September 28, 2018 at 3:50:55 AM UTC+8, Sergey Chernyakov wrote:
>
> Hello 
> I'm using 
> https://github.com/googleads/google-api-ads-ruby/tree/master/adwords_api/examples/adwords_on_rails.
>  
> Got development key, oauth2_client_id and 
> oauth2_client_secret set up.
> I'm getting the list of accounts but campaigns list is empty under test 
> manager account (5374321982 
> <http://localhost:3000/account/select?account_id=5374321982>). When I log 
> in under my test client account (5396867482 
> <http://localhost:3000/account/select?account_id=5396867482>) I'm 
> getting [AuthenticationError.CUSTOMER_NOT_FOUND @ ] error and can't get 
> campaigns list.
>
> Account hierarchy
>
>- 5374321982 
><http://localhost:3000/account/select?account_id=5374321982> (Test 
>Manager Account )
>   - 5396867482 
>   <http://localhost:3000/account/select?account_id=5396867482> (Test 
>   Client Account 2 )
>   - 7983176786 
>   <http://localhost:3000/account/select?account_id=7983176786> (Test 
>   Client Account 1 )
>
> 1. Why I can't get campaigns list under test manager account (5374321982 
> <http://localhost:3000/account/select?account_id=5374321982>)?
> 2. Why I'm getting AuthenticationError.CUSTOMER_NOT_FOUND under  test 
> client account (5396867482 
> <http://localhost:3000/account/select?account_id=5396867482>)?
>
> Regards,
> Sergey
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

[Zack Grannan]

Hey there,

The customer has since disconnected their account, so it's not possible to
replicate this issue currently. If it occurs again I will let you know!

- Zack

On Thu, Jul 26, 2018 at 12:35:54PM -0700, 'Teja Makani' via AdWords API and 
Google Ads API Forum wrote:
> Hello Zack,
> 
> The AuthenticationError.CUSTOMER_NOT_FOUND 
> <https://developers.google.com/adwords/api/docs/common-errors?authuser=3&hl=id#AuthenticationError.CUSTOMER_NOT_FOUND>
>  error 
> usually occurs when there is no account found for the customer ID provided 
> in the header. But CustomerService.getcustomers 
> <https://developers.google.com/adwords/api/docs/reference/v201806/CustomerService#getcustomers>
>  should 
> work even without passing client customer Id in the header. Could you 
> please share the entire SOAP logs (request and response) without redacting 
> any data to investigate further on this issue? You could use reply 
> privately to author option while sharing the logs. 
> 
> Regards,
> Sai Teja, AdWords API Team.
> 
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Re: AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

['Teja Makani' via AdWords API and Google Ads API Forum]

Hello Zack,

The AuthenticationError.CUSTOMER_NOT_FOUND 
<https://developers.google.com/adwords/api/docs/common-errors?authuser=3&hl=id#AuthenticationError.CUSTOMER_NOT_FOUND>
 error 
usually occurs when there is no account found for the customer ID provided 
in the header. But CustomerService.getcustomers 
<https://developers.google.com/adwords/api/docs/reference/v201806/CustomerService#getcustomers>
 should 
work even without passing client customer Id in the header. Could you 
please share the entire SOAP logs (request and response) without redacting 
any data to investigate further on this issue? You could use reply 
privately to author option while sharing the logs. 

Regards,
Sai Teja, AdWords API Team.

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AuthenticationError.CUSTOMER_NOT_FOUND returned when calling CustomerService.getCustomers using v201806

[Zack Grannan]

Hello,

For one of our customer's accounts, we are receiving an error 
AuthenticationError.CUSTOMER_NOT_FOUND when querying the 
CustomerService.getCustomers using the v201806 version of the API. This 
issue was also present when using the v201802 version.

We are *not* passing in a clientCustomerId in the header, and the Adwords 
account is at least a few days old. 

This same code works for our other customers without any problem.

Anyone have any ideas on how to resolve this?

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Re: getCustomers() returns AuthenticationError.CUSTOMER_NOT_FOUND since we upgraded from v201702, for some accounts

['Luis Xander Talag (AdWords API Team)' via AdWords API Forum]

Hi Jay,

The error AuthenticationError.CUSTOMER_NOT_FOUND 
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>
 means 
that you are trying to access an account that was just created with 
ManagedCustomerService before the account is established in the backend. I 
suggest that you try to wait an initial of five minutes after the account 
is created before issuing requests against it. If the issue persist or if 
these accounts in question were already existing even before, please 
provide the complete SOAP request and response logs so that I could further 
investigate this and reply using *Reply privately to author*.

Thanks and regards,
Luis
AdWords API Team

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getCustomers() returns AuthenticationError.CUSTOMER_NOT_FOUND since we upgraded from v201702, for some accounts

[Jay Carter]

We have updated to use v201710, and have been receiving the following error 
when using the "getCustomers" operation of 
https://developers.google.com/adwords/api/docs/reference/v201710/CustomerService,
 
*for some accounts.*

AuthenticationError.CUSTOMER_NOT_FOUND

Please let me know what information you need to investigate.

Thanks

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Artem Bondarenko]

I send incorect customerId

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AuthenticationError.CUSTOMER_NOT_FOUND

[Artem Bondarenko]

Hi! 
I try use this example 
https://github.com/googleads/googleads-php-lib/blob/master/examples/AdWords/v201710/AccountManagement/GetAccountChanges.php
 
bud I get error CUSTOMER_NOT_FOUND.
Another examples worked normaly. My Google AdWords Account have meny 
children account.
request:

http://schemas.xmlsoap.org/soap/envelope/";
   xmlns:ns1="https://adwords.google.com/api/adwords/cm/v201710";
   
xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201710";>


88**61
REDACTED
Siuc Adwords API client (AwApi-PHP, 
googleads-php-lib/32.1.0, PHP/7.0.8)
false
false





CustomerId
Name

CustomerId
ASCENDING


0
500







response:

http://schemas.xmlsoap.org/soap/envelope/";>

https://adwords.google.com/api/adwords/mcm/v201710";

xmlns="https://adwords.google.com/api/adwords/cm/v201710";>
00056509d83ebe980a1bccc1fa04d6ff
ManagedCustomerService
get
1
129




soap:Server
[AuthenticationError.CUSTOMER_NOT_FOUND @ ; 
trigger:'<null>']

https://adwords.google.com/api/adwords/cm/v201710";
   
xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201710";>
[AuthenticationError.CUSTOMER_NOT_FOUND @ ; 
trigger:'<null>']

ApiException
http://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="AuthenticationError">

<null>

AuthenticationError.CUSTOMER_NOT_FOUND
AuthenticationError
CUSTOMER_NOT_FOUND









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Re: getCustomers() returns AuthenticationError.CUSTOMER_NOT_FOUND in some cases

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi Ondrej, 

Could you provide the email address used to generate the OAuth2 credentials 
for the API request which encountered this error? Please use *Reply 
privately to author* when responding. 

Thanks,
Shwetha, AdWords API Team.

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getCustomers() returns AuthenticationError.CUSTOMER_NOT_FOUND in some cases

[Ondřej P]

Hi there,

I use getCustomers() operation (without clientCustomerId in request header) 
for getting list of user's customers, but in some cases I get following 
error:
Request:
http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

https://adwords.google.com/api/adwords/mcm/v201705"; 
soapenv:mustUnderstand="0">
https://adwords.google.com/api/adwords/cm/v201705";>REDACTED
https://adwords.google.com/api/adwords/cm/v201705";>unknown 
(AwApi-Java, AdWords-Axis/3.4.0, Common-Java/3.4.0, Axis/1.4, 
Java/1.8.0_72, maven)
https://adwords.google.com/api/adwords/cm/v201705";>false
https://adwords.google.com/api/adwords/cm/v201705";>false



https://adwords.google.com/api/adwords/mcm/v201705"/>




Response: 
http://schemas.xmlsoap.org/soap/envelope/";>

https://adwords.google.com/api/adwords/cm/v201705"; 
xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201705";>
000e9a175f180a1b2f0fe60f323e
CustomerService
    getCustomers
1
    414




soap:Server
[AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

https://adwords.google.com/api/adwords/cm/v201705"; 
xmlns:ns2="https://adwords.google.com/api/adwords/mcm/v201705";>
[AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

ApiException
http://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="AuthenticationError">



AuthenticationError.CUSTOMER_NOT_FOUND
AuthenticationError
CUSTOMER_NOT_FOUND







I know that our authenticated user has an AdWords account, I tried to call 
the same request for 3 days but with the same result. I tried to revoke and 
get new refresh token as well. We use getCustomers() operation for each of 
our users and we detected this issue at around 10% of our users - it works 
fine for the rest of our users. Can you check this issue please?


Thank you,

Ondřej

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Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi, 

You can use your developer token to target *any* AdWords account by using 
the OAuth2 credentials of the targeted account or one of its manager 
accounts to authorize your request. Please see this guide 

 for 
more details on how the account hierarchy affects authorization in AdWords 
API. When you perform a CustomerService.getCustomers() 

 request 
using the OAuth2 credentials of a client account, you should get the 
details of that client account in the response. Could you provide the email 
address used to generate the OAuth2 credentials used for these requests so 
I can take a look? Please use *Reply privately to author* when responding. 

Regards,
Shwetha, AdWords API Team.

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Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

[629584407]

2017-06-12 15:09:44.085 |-INFO  [http-nio-8088-exec-6] 
com.google.api.ads.adwords.lib.client.AdWordsServiceClient.requestInfoLogger 
[107] -| Request made: Service: "CustomerServiceInterfacePort" Method: 
"getCustomers" URL: 
"https://adwords.google.com/api/adwords/mcm/v201702/CustomerService"; 
Request ID: "000551be03d624380abc7213d909555e"
2017-06-12 15:09:44.128  WARN 9936 --- [nio-8088-exec-6] 
c.g.a.a.a.l.c.A.soapXmlLogger: SOAP Request:

http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

https://adwords.google.com/api/adwords/mcm/v201702"; 
soapenv:mustUnderstand="0">
https://adwords.google.com/api/adwords/cm/v201702";>REDACTED
https://adwords.google.com/api/adwords/cm/v201702";>unknown 
(AwApi-Java, AdWords-Axis/3.2.0, Common-Java/3.2.0, Axis/1.4, 
Java/1.8.0_121, maven)
https://adwords.google.com/api/adwords/cm/v201702";>false
https://adwords.google.com/api/adwords/cm/v201702";>false



https://adwords.google.com/api/adwords/mcm/v201702"/>



2017-06-12 15:09:44.128 |-WARN  [http-nio-8088-exec-6] 
com.google.api.ads.adwords.lib.client.AdWordsServiceClient.soapXmlLogger 
[84] -| SOAP Request:

http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

https://adwords.google.com/api/adwords/mcm/v201702"; 
soapenv:mustUnderstand="0">
https://adwords.google.com/api/adwords/cm/v201702";>REDACTED
https://adwords.google.com/api/adwords/cm/v201702";>unknown 
(AwApi-Java, AdWords-Axis/3.2.0, Common-Java/3.2.0, Axis/1.4, 
Java/1.8.0_121, maven)
https://adwords.google.com/api/adwords/cm/v201702";>false
https://adwords.google.com/api/adwords/cm/v201702";>false



https://adwords.google.com/api/adwords/mcm/v201702"/>



2017-06-12 15:09:44.128  WARN 9936 --- [nio-8088-exec-6] 
c.g.a.a.a.l.c.A.soapXmlLogger: SOAP Response:

http://schemas.xmlsoap.org/soap/envelope/";>

https://adwords.google.com/api/adwords/mcm/v201702"; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201702";>
000551be03d624380abc7213d909555e
CustomerService
getCustomers
1
703




    soap:Server
[AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

https://adwords.google.com/api/adwords/mcm/v201702"; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201702";>
    [AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

ApiException
http://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="ns2:AuthenticationError">



AuthenticationError.CUSTOMER_NOT_FOUND

AuthenticationError
CUSTOMER_NOT_FOUND







2017-06-12 15:09:44.128 |-WARN  [http-nio-8088-exec-6] 
com.google.api.ads.adwords.lib.client.AdWordsServiceClient.soapXmlLogger 
[85] -| SOAP Response:

http://schemas.xmlsoap.org/soap/envelope/";>

https://adwords.google.com/api/adwords/mcm/v201702"; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201702";>
000551be03d624380abc7213d909555e
CustomerService
getCustomers
    1
703


    

soap:Server
[AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

https://adwords.google.com/api/adwords/mcm/v201702"; 
xmlns:ns2="https://adwords.google.com/api/adwords/cm/v201702";>
[AuthenticationError.CUSTOMER_NOT_FOUND @ 
]

ApiException
http://www.w3.org/2001/XMLSchema-instance"; 
xsi:type="ns2:AuthenticationError">



AuthenticationError.CUSTOMER_NOT_FOUND

AuthenticationError
CUSTOMER_NOT_FOUND










Hello, ordinary adwords is not can not call api, only the manager account 
can call api? Because I have a Google account under a common adwords 
account and a manager account, their customerId is not the same, when I do 
not have a manager account, can not call Customer [] custo

Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

['Shwetha Vastrad (AdWords API Team)' via AdWords API Forum]

Hi, 

This error 
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>
 
occurs when no account was found for the customer ID provided in the header 
which could be because you're trying to access an account that was just 
created with ManagedCustomerService 
<https://developers.google.com/adwords/api/docs/reference/v201705/ManagedCustomerService>
 
before the account is established in the backend. Could you enable logging 
and provide the SOAP request and response logs so I can take a look? Please 
use *Reply privately to author* when responding. 

Regards,
Shwetha, AdWords API Team.

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Re: [AuthenticationError.CUSTOMER_NOT_FOUND @]

[629584407]

gt; 在org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.invokeHandlerMethod（RequestMappingHandlerAdapter.java:827）
>
> 在org.springframework.web.servlet.mvc.method.annotation.RequestMappingHandlerAdapter.handleInternal（RequestMappingHandlerAdapter.java:738）
>
> 在org.springframework.web.servlet.mvc.method.AbstractHandlerMethodAdapter.handle（AbstractHandlerMethodAdapter.java:85）
>
> 在org.springframework.web.servlet.DispatcherServlet.doDispatch（DispatcherServlet.java:963）
>
> 在org.springframework.web.servlet.DispatcherServlet.doService（DispatcherServlet.java:897）
>
> 在org.springframework.web.servlet.FrameworkServlet.processRequest（FrameworkServlet.java:970）
>
> 在org.springframework.web.servlet.FrameworkServlet.doGet（FrameworkServlet.java:861）
> 在javax.servlet.http.HttpServlet.service（HttpServlet.java:622）
>
> 在org.springframework.web.servlet.FrameworkServlet.service（FrameworkServlet.java:846）
> 在javax.servlet.http.HttpServlet.service（HttpServlet.java:729）
>
> 在org.apache.catalina.core.ApplicationFilterChain.internalDoFilter（ApplicationFilterChain.java:230）
>
> 在org.apache.catalina.core.ApplicationFilterChain.doFilter（ApplicationFilterChain.java:165）
> 在org.apache.tomcat.websocket.server.WsFilter.doFilter（WsFilter.java:52）
>
> 在org.apache.catalina.core.ApplicationFilterChain.internalDoFilter（ApplicationFilterChain.java:192）
>
> 在org.apache.catalina.core.ApplicationFilterChain.doFilter（ApplicationFilterChain.java:165）
>
> 在org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal（CharacterEncodingFilter.java:197）
>
> 在org.springframework.web.filter.OncePerRequestFilter.doFilter（OncePerRequestFilter.java:107）
>
> 在org.apache.catalina.core.ApplicationFilterChain.internalDoFilter（ApplicationFilterChain.java:192）
>
> 在org.apache.catalina.core.ApplicationFilterChain.doFilter（ApplicationFilterChain.java:165）
>
> 在org.apache.catalina.core.StandardWrapperValve.invoke（StandardWrapperValve.java:198）
>
> 在org.apache.catalina.core.StandardContextValve.invoke（StandardContextValve.java:108）
>
> 在org.apache.catalina.authenticator.AuthenticatorBase.invoke（AuthenticatorBase.java:472）
>
> 在org.apache.catalina.core.StandardHostValve.invoke（StandardHostValve.java:140）
>
> 在org.apache.catalina.valves.ErrorReportValve.invoke（ErrorReportValve.java:79）
>
> 在org.apache.catalina.core.StandardEngineValve.invoke（StandardEngineValve.java:87）
>
> 在org.apache.catalina.connector.CoyoteAdapter.service（CoyoteAdapter.java:349）
> 在org.apache.coyote.http11.Http11Processor.service（Http11Processor.java:784）
>
> 在org.apache.coyote.AbstractProcessorLight.process（AbstractProcessorLight.java:66）
> 在org.apache.coyote.AbstractProtocol $ 
> ConnectionHandler.process（AbstractProtocol.java:802）
> 在org.apache.tomcat.util.net.NioEndpoint $ 
> SocketProcessor.doRun（NioEndpoint.java:1410）
>
> 在org.apache.tomcat.util.net.SocketProcessorBase.run（SocketProcessorBase.java:49）
>
> 在java.util.concurrent.ThreadPoolExecutor.runWorker（ThreadPoolExecutor.java:1142）
> 在java.util.concurrent.ThreadPoolExecutor $ 
> Worker.run（ThreadPoolExecutor.java:617）
> 在org.apache.tomcat.util.threads.TaskThread $ 
> WrappingRunnable.run（TaskThread.java:61）
> 在java.lang.Thread.run（Thread.java:745）
> 2017-06-09 20：23：57.878错误2144 --- [nio-8088-exec-9] 
> paweGoogleExceptionHandler：谷歌api异常== 
> [AuthenticationError.CUSTOMER_NOT_FOUND @]
> 2017-06-09 20：23：57.878 | -ERROR [http-nio-8088-exec-9] 
> com.loonxi.ads.web.exceptionhandler.GoogleExceptionHandler [35] - | 
> 谷歌api异常== 
> [AuthenticationError.CUSTOMER_NOT_FOUND @]
>
>
>
> I can call API with the same Google account manager's account. I can't use 
> the same Google account's regular Adwords account to call API, and appear 
> "AuthenticationError.CUSTOMER_NOT_FOUND @"
>
>
>
>
>
>
>
>

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[AuthenticationError.CUSTOMER_NOT_FOUND @]

[629584407]

org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal（CharacterEncodingFilter.java:197）
在org.springframework.web.filter.OncePerRequestFilter.doFilter（OncePerRequestFilter.java:107）
在org.apache.catalina.core.ApplicationFilterChain.internalDoFilter（ApplicationFilterChain.java:192）
在org.apache.catalina.core.ApplicationFilterChain.doFilter（ApplicationFilterChain.java:165）
在org.apache.catalina.core.StandardWrapperValve.invoke（StandardWrapperValve.java:198）
在org.apache.catalina.core.StandardContextValve.invoke（StandardContextValve.java:108）
在org.apache.catalina.authenticator.AuthenticatorBase.invoke（AuthenticatorBase.java:472）
在org.apache.catalina.core.StandardHostValve.invoke（StandardHostValve.java:140）
在org.apache.catalina.valves.ErrorReportValve.invoke（ErrorReportValve.java:79）
在org.apache.catalina.core.StandardEngineValve.invoke（StandardEngineValve.java:87）
在org.apache.catalina.connector.CoyoteAdapter.service（CoyoteAdapter.java:349）
在org.apache.coyote.http11.Http11Processor.service（Http11Processor.java:784）
在org.apache.coyote.AbstractProcessorLight.process（AbstractProcessorLight.java:66）
在org.apache.coyote.AbstractProtocol $ 
ConnectionHandler.process（AbstractProtocol.java:802）
在org.apache.tomcat.util.net.NioEndpoint $ 
SocketProcessor.doRun（NioEndpoint.java:1410）
在org.apache.tomcat.util.net.SocketProcessorBase.run（SocketProcessorBase.java:49）
在java.util.concurrent.ThreadPoolExecutor.runWorker（ThreadPoolExecutor.java:1142）
在java.util.concurrent.ThreadPoolExecutor $ 
Worker.run（ThreadPoolExecutor.java:617）
在org.apache.tomcat.util.threads.TaskThread $ 
WrappingRunnable.run（TaskThread.java:61）
在java.lang.Thread.run（Thread.java:745）
2017-06-09 20：23：57.878错误2144 --- [nio-8088-exec-9] 
paweGoogleExceptionHandler：谷歌api异常== 
[AuthenticationError.CUSTOMER_NOT_FOUND @]
2017-06-09 20：23：57.878 | -ERROR [http-nio-8088-exec-9] 
com.loonxi.ads.web.exceptionhandler.GoogleExceptionHandler [35] - | 
谷歌api异常== 
[AuthenticationError.CUSTOMER_NOT_FOUND @]





我可以使用同一个Google客户经理的帐户拨打API。我不能使用同一个Google帐户的常规AdWords帐户来调用API，并显示“AuthenticationError.CUSTOMER_NOT_FOUND
 
@”







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Re: CustomerService sometimes returns AuthenticationError.CUSTOMER_NOT_FOUND

['Vishal Vinayak (Adwords API Team)' via AdWords API Forum]

Hi Caihua,

Please send me the SOAP XML request and response logs that you have and 
I'll be happy to take a look. Please click on *Reply privately to author *when 
responding.

Regards,
Vishal Vinayak, AdWords API Team

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CustomerService sometimes returns AuthenticationError.CUSTOMER_NOT_FOUND

[Caihua Du]

Hi AdWords team,


Basically we call getCustomers (without any specific customer id in the 
request) to get a whole list of customer back. However, the CustomerService 
is not stale and will return error back (CUSTOMER_NOT_FOUND). Sometimes we 
need retry 2-3 times to get the correct response; sometimes the retry even 
retry doesn't work.

I have the SOAP trace with me. Can you please let me know what might be the 
issue. I can send you the SOAP message privately. 

Thanks!
Caihua.

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

['Joyce Lava' via AdWords API Forum]

Hi Kaylin,

I am glad to hear that it worked correctly. 

Regards,
Joyce, AdWords API Team

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kaylin Jeon]

It's working correctly with that clientCustomerId.
Thank you very much!

On Friday, May 20, 2016 at 1:10:41 PM UTC-7, Joyce Lava wrote:
>
> Hi Kaylin, 
>
> Based on the screenshot you sent, the correct clientCustomerId is 
> 697-551-2340. You need to set this as the clientCustomerId in the 
> configuration file (ads.properties 
> 
>  for 
> Java client library).
>
> Thanks and Regards,
> Joyce, AdWords API Team
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

['Joyce Lava' via AdWords API Forum]

Hi Kaylin, 

Based on the screenshot you sent, the correct clientCustomerId is 
697-551-2340. You need to set this as the clientCustomerId in the 
configuration file (ads.properties 

 for 
Java client library).

Thanks and Regards,
Joyce, AdWords API Team

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kaylin Jeon]

http://screencast.com/t/7hfawTf2T0
http://screencast.com/t/lukz1F9D58r

I'm attaching screen shot. As you can see, that's correct customer_id and 
this id is working on google adwords site.
And also I can see one campaign.


On Friday, May 20, 2016 at 11:44:54 AM UTC-7, Kaylin Jeon wrote:
>
> When I try to get campaign with this customer_id=34766 it's throwing this 
> error "AuthenticationError.CUSTOMER_NOT_FOUND"
> Other customer_id are working correctly to me but not that customer_id.
> When I check this customer_id on google adwords, it's valid customer_id. I 
> don't know why it throwing that error.
>
>
On Friday, May 20, 2016 at 12:11:54 PM UTC-7, Joyce Lava wrote:
>
> Hi Kaylin,
>
> First, the clientCustomerId format should be something like 123-456-7890. You 
> might be using an incorrect clientCustomerId that's why you are receiving 
> the AuthenticationError.CUSTOMER_ 
> <https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError>
> NOT_FOUND 
> <https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError>
>  error.
>
> Regards,
> Joyce, AdWords API Team
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

['Joyce Lava' via AdWords API Forum]

Hi Kaylin,

First, the clientCustomerId format should be something like 123-456-7890. You 
might be using an incorrect clientCustomerId that's why you are receiving 
the AuthenticationError.CUSTOMER_ 

NOT_FOUND 

 error.

Regards,
Joyce, AdWords API Team

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AuthenticationError.CUSTOMER_NOT_FOUND

[Kaylin Jeon]

When I try to get campaign with this customer_id=34766 it's throwing this 
error "AuthenticationError.CUSTOMER_NOT_FOUND"
Other customer_id are working correctly to me but not that customer_id.
When I check this customer_id on google adwords, it's valid customer_id. I 
don't know why it throwing that error.

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Re: [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']

['Umesh Dengale' via AdWords API Forum]

Hello,

The AuthenticationError.CUSTOMER_NOT_FOUND error occurs when no account 
found for the customer ID provided in the header. Check out common causes 
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>
 of 
this error. Please verify you are providing correct customer Id as 
clientCustomerId. If you are providing the correct customer Id as 
clientCustomerId in the request then provide the customer Id *privately*. Just 
click *Reply privately to author* in the forum when responding.

Thanks,
Umesh, AdWords API Team.

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[AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']

[Kaylin Jeon]

Hi,

One of my customer_id throwing this error.
[AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']


Other customer_id(32632) are working correctly but not this one.
I checked this customer_id on GoogleAdword and it's correct customer_id and 
it has campaigns. 

Why do I have this error?

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Thanet Knack Praneenararat (AdWords API Team)]

Hi,

Usually, this error 
<https://developers.google.com/adwords/api/docs/common-errors#AuthenticationError.CUSTOMER_NOT_FOUND>
 
means that no account found for the customer ID you provided in the header.
This might be because the account has just been created and not established 
in the backend yet.

That's why I asked you if you have created this account just recently.

Cheers,
Thanet, AdWords API Team

On Wednesday, June 3, 2015 at 6:25:05 AM UTC+9, Ashley Xu wrote:
>
> We are trying to get those information. Before that could you please tell 
> us under what scenarios will this error be thrown? 
>
> On Tuesday, June 2, 2015 at 12:36:42 AM UTC-7, Thanet Knack Praneenararat 
> (AdWords API Team) wrote:
>>
>> Hi Nick,
>>
>> Did this happen to your existing account created a long time ago? 
>> Or did this happen to your newly created account?
>>
>> Can you provide request and response SOAP logs (with your credential 
>> information stripped)?
>>
>> Best,
>> Thanet, AdWords API Team
>>
>> On Tuesday, June 2, 2015 at 6:24:47 AM UTC+9, Nick Zhu wrote:
>>>
>>> Hi guys,
>>> For the past few days we've been seeing a lot of exceptions due to 
>>> AuthenticationError.CUSTOMER_NOT_FOUND.
>>>
>>> Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has 
>>> occurred. See ApiException and InnerException fields for more details. ---> 
>>> System.Web.Services.Protocols.SoapException: 
>>> [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']
>>>at 
>>> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
>>>  
>>> message, WebResponse response, Stream responseStream, Boolean asyncCall)
>>>at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
>>> methodName, Object[] parameters)
>>>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
>>> methodName, Object[] parameters)
>>>--- End of inner exception stack trace ---
>>>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
>>> methodName, Object[] parameters)
>>>at Google.Api.Ads.AdWords.v201409.ManagedCustomerService.get(Selector 
>>> serviceSelector)
>>>
>>>
>>> We're using the C# .NET library, are you guys aware of any issues with 
>>> this call, or do you know anything about this error ?
>>>
>>>
>>> Thank you very much,
>>> Nick
>>>
>>>
>>>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Ashley Xu]

We are trying to get those information. Before that could you please tell 
us under what scenarios will this error be thrown? 

On Tuesday, June 2, 2015 at 12:36:42 AM UTC-7, Thanet Knack Praneenararat 
(AdWords API Team) wrote:
>
> Hi Nick,
>
> Did this happen to your existing account created a long time ago? 
> Or did this happen to your newly created account?
>
> Can you provide request and response SOAP logs (with your credential 
> information stripped)?
>
> Best,
> Thanet, AdWords API Team
>
> On Tuesday, June 2, 2015 at 6:24:47 AM UTC+9, Nick Zhu wrote:
>>
>> Hi guys,
>> For the past few days we've been seeing a lot of exceptions due to 
>> AuthenticationError.CUSTOMER_NOT_FOUND.
>>
>> Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has 
>> occurred. See ApiException and InnerException fields for more details. ---> 
>> System.Web.Services.Protocols.SoapException: 
>> [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']
>>at 
>> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
>>  
>> message, WebResponse response, Stream responseStream, Boolean asyncCall)
>>at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
>> methodName, Object[] parameters)
>>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
>> methodName, Object[] parameters)
>>--- End of inner exception stack trace ---
>>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
>> methodName, Object[] parameters)
>>at Google.Api.Ads.AdWords.v201409.ManagedCustomerService.get(Selector 
>> serviceSelector)
>>
>>
>> We're using the C# .NET library, are you guys aware of any issues with 
>> this call, or do you know anything about this error ?
>>
>>
>> Thank you very much,
>> Nick
>>
>>
>>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Thanet Knack Praneenararat (AdWords API Team)]

Hi Nick,

Did this happen to your existing account created a long time ago? 
Or did this happen to your newly created account?

Can you provide request and response SOAP logs (with your credential 
information stripped)?

Best,
Thanet, AdWords API Team

On Tuesday, June 2, 2015 at 6:24:47 AM UTC+9, Nick Zhu wrote:
>
> Hi guys,
> For the past few days we've been seeing a lot of exceptions due to 
> AuthenticationError.CUSTOMER_NOT_FOUND.
>
> Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has 
> occurred. See ApiException and InnerException fields for more details. ---> 
> System.Web.Services.Protocols.SoapException: 
> [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']
>at 
> System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
>  
> message, WebResponse response, Stream responseStream, Boolean asyncCall)
>at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
> methodName, Object[] parameters)
>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
> methodName, Object[] parameters)
>--- End of inner exception stack trace ---
>at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
> methodName, Object[] parameters)
>at Google.Api.Ads.AdWords.v201409.ManagedCustomerService.get(Selector 
> serviceSelector)
>
>
> We're using the C# .NET library, are you guys aware of any issues with 
> this call, or do you know anything about this error ?
>
>
> Thank you very much,
> Nick
>
>
>

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AuthenticationError.CUSTOMER_NOT_FOUND

[Nick Zhu]

Hi guys,
For the past few days we've been seeing a lot of exceptions due to 
AuthenticationError.CUSTOMER_NOT_FOUND.

Google.Api.Ads.AdWords.Lib.AdWordsApiException: An API exception has 
occurred. See ApiException and InnerException fields for more details. ---> 
System.Web.Services.Protocols.SoapException: 
[AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']
   at 
System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage
 
message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String 
methodName, Object[] parameters)
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
methodName, Object[] parameters)
   --- End of inner exception stack trace ---
   at Google.Api.Ads.Common.Lib.AdsSoapClient.MakeApiCall(String 
methodName, Object[] parameters)
   at Google.Api.Ads.AdWords.v201409.ManagedCustomerService.get(Selector 
serviceSelector)


We're using the C# .NET library, are you guys aware of any issues with this 
call, or do you know anything about this error ?


Thank you very much,
Nick


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Re: Having difficulty accessing API with error: [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']

[Danial Klimkin]

Hello,


I don't see any log or error attached to this thread. You can find you 
clientCustomerId by logging into the AdWords user interface, the ID will be 
in the top-right corner in format 123-456-7890.


-Danial, AdWords API Team.


On Tuesday, July 30, 2013 1:20:02 AM UTC+4, connor@room77.com wrote:
>
> I have just started using the Adwords API, and I have had little success 
> so far. I believe I configured correctly, but have run into this null 
> error. I am assuming it cant find my client ID, but I'm not sure what I am 
> doing wrong here. Any ideas? 

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Having difficulty accessing API with error: [AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'']

[connor . odoherty]

I have just started using the Adwords API, and I have had little success so 
far. I believe I configured correctly, but have run into this null error. I 
am assuming it cant find my client ID, but I'm not sure what I am doing 
wrong here. Any ideas? 

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Takeshi Hagikura]

Thanks Mihail for sending me the right xml.

Is "237-455-5687" your correct clientCustomerId, I checked in my side. 
But no customer was found for "237-455-5687". 

Can you please check again if it's correct and linked to the MCC that has 
your developer token?

Best,
- Takeshi

On Friday, December 7, 2012 6:13:11 PM UTC+9, Mihail wrote:
>
> Sorry. I made a mistake when he took SOAP request from the log. Here is 
> SOAP request for TargetingIdeaService.
>
> 
> http://schemas.xmlsoap.org/soap/envelope/"; 
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd="
> http://www.w3.org/2001/XMLSchema";>
>   
> https://adwords.google.com/api/adwords/o/v201209
> ">
>   https://adwords.google.com/api/adwords/cm/v201209
> ">**
>   https://adwords.google.com/api/adwords/cm/v201209";>**
>   https://adwords.google.com/api/adwords/cm/v201209
> ">237-455-5687
>xmlns="https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
> (AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
> gzip)
> 
>   
>   
> https://adwords.google.com/api/adwords/o/v201209";>
>   
> 
>   my txt
> 
> KEYWORD
> IDEAS
> CRITERION
> 
> TARGETED_MONTHLY_SEARCHES
> COMPETITION
> 
> EXTRACTED_FROM_WEBPAGE
> IDEA_TYPE
> NGRAM_GROUP
> 
> TARGETED_MONTHLY_SEARCHES
> 
>   https://adwords.google.com/api/adwords/cm/v201209";>0
>   https://adwords.google.com/api/adwords/cm/v201209";>100
> 
>   
> 
>   
> 
>
> пятница, 7 декабря 2012 г., 12:11:36 UTC+5 пользователь Takeshi Hagikura 
> написал:
>>
>> Hi Mihail,
>>
>> Is your soap request for TargetingIdeaService?
>> Looks like it's for CampaignService.
>>
>> If you are still seeing the issue, can you please send the 
>> clientCustomerId and the soap xml again to ONLY me?
>> You can send it from the top right corner of each message.
>>
>> Best,
>> - Takeshi
>>
>> On Thursday, December 6, 2012 6:36:37 PM UTC+9, Mihail wrote:
>>>
>>> My SOAP request
>>>
>>> 
>>> http://schemas.xmlsoap.org/soap/envelope/"; 
>>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd="
>>> http://www.w3.org/2001/XMLSchema";>
>>>
>>>   
>>> https://adwords.google.com/api/adwords/cm/v201209";>
>>>   https://adwords.google.com/api/adwords/cm/v201209";>**
>>>   https://adwords.google.com/api/adwords/cm/v201209
>>> ">**
>>>   https://adwords.google.com/api/adwords/cm/v201209
>>> ">XXX-XXX-
>>>   https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
>>> (AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
>>> gzip)
>>> 
>>>   
>>>   
>>> https://adwords.google.com/api/adwords/cm/v201209";>
>>>   
>>> Id
>>> Name
>>> Status
>>> StartDate
>>> EndDate
>>> Amount
>>> ServingStatus
>>> BiddingStrategy
>>> Impressions
>>> AverageCpc
>>>   
>>> 
>>>   
>>> 
>>>
>>> четверг, 6 декабря 2012 г., 14:26:53 UTC+5 пользователь Mihail написал:
>>>>
>>>> I checked the availability and value clientCustomerId first. With the 
>>>> same request header values ​​CampaignService and others works right.
>>>>
>>>> четверг, 6 декабря 2012 г., 13:31:11 UTC+5 пользователь Takeshi 
>>>> Hagikura написал:
>>>>>
>>>>> Hello Mihail,
>>>>>
>>>>> Please make sure your clientCustomerId you are specifying in your 
>>>>> request is correct.
>>>>>
>>>>> Best,
>>>>> - Takeshi, AdWords API Team
>>>>>
>>>>> 2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>>>>>>
>>>>>> Hello!
>>>>>> I have a problem with TargetingIdeaService. Working with the 
>>>>>> Campaigns, AdGroups, AdGroupAds etc. succeeds, but when I try 
>>>>>> TargetingIdeaService an error occurs: 
>>>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".
>>>>>>
>>>>>> In what could be the problem?
>>>>>>
>>>>>

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Mihail]

Sorry. I made a mistake when he took SOAP request from the log. Here is 
SOAP request for TargetingIdeaService.


http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>
  
https://adwords.google.com/api/adwords/o/v201209";>
  https://adwords.google.com/api/adwords/cm/v201209";>**
  https://adwords.google.com/api/adwords/cm/v201209";>**
  https://adwords.google.com/api/adwords/cm/v201209";>237-455-5687
  https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
(AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
gzip)

  
  
https://adwords.google.com/api/adwords/o/v201209";>
  

  my txt

KEYWORD
IDEAS
CRITERION

TARGETED_MONTHLY_SEARCHES
COMPETITION

EXTRACTED_FROM_WEBPAGE
IDEA_TYPE
NGRAM_GROUP

TARGETED_MONTHLY_SEARCHES

  https://adwords.google.com/api/adwords/cm/v201209";>0
  https://adwords.google.com/api/adwords/cm/v201209";>100

  

  


пятница, 7 декабря 2012 г., 12:11:36 UTC+5 пользователь Takeshi Hagikura 
написал:
>
> Hi Mihail,
>
> Is your soap request for TargetingIdeaService?
> Looks like it's for CampaignService.
>
> If you are still seeing the issue, can you please send the 
> clientCustomerId and the soap xml again to ONLY me?
> You can send it from the top right corner of each message.
>
> Best,
> - Takeshi
>
> On Thursday, December 6, 2012 6:36:37 PM UTC+9, Mihail wrote:
>>
>> My SOAP request
>>
>> 
>> http://schemas.xmlsoap.org/soap/envelope/"; 
>> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd="
>> http://www.w3.org/2001/XMLSchema";>
>>
>>   
>> https://adwords.google.com/api/adwords/cm/v201209";>
>>   https://adwords.google.com/api/adwords/cm/v201209
>> ">**
>>   https://adwords.google.com/api/adwords/cm/v201209
>> ">**
>>   https://adwords.google.com/api/adwords/cm/v201209
>> ">XXX-XXX-
>>   > xmlns="https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
>> (AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
>> gzip)
>> 
>>   
>>   
>> https://adwords.google.com/api/adwords/cm/v201209";>
>>   
>> Id
>> Name
>> Status
>> StartDate
>> EndDate
>> Amount
>> ServingStatus
>> BiddingStrategy
>> Impressions
>> AverageCpc
>>   
>> 
>>   
>> 
>>
>> четверг, 6 декабря 2012 г., 14:26:53 UTC+5 пользователь Mihail написал:
>>>
>>> I checked the availability and value clientCustomerId first. With the 
>>> same request header values ​​CampaignService and others works right.
>>>
>>> четверг, 6 декабря 2012 г., 13:31:11 UTC+5 пользователь Takeshi Hagikura 
>>> написал:
>>>>
>>>> Hello Mihail,
>>>>
>>>> Please make sure your clientCustomerId you are specifying in your 
>>>> request is correct.
>>>>
>>>> Best,
>>>> - Takeshi, AdWords API Team
>>>>
>>>> 2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>>>>>
>>>>> Hello!
>>>>> I have a problem with TargetingIdeaService. Working with the 
>>>>> Campaigns, AdGroups, AdGroupAds etc. succeeds, but when I try 
>>>>> TargetingIdeaService an error occurs: 
>>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".
>>>>>
>>>>> In what could be the problem?
>>>>>
>>>>

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Takeshi Hagikura]

Hi Mihail,

Is your soap request for TargetingIdeaService?
Looks like it's for CampaignService.

If you are still seeing the issue, can you please send the clientCustomerId 
and the soap xml again to ONLY me?
You can send it from the top right corner of each message.

Best,
- Takeshi

On Thursday, December 6, 2012 6:36:37 PM UTC+9, Mihail wrote:
>
> My SOAP request
>
> 
> http://schemas.xmlsoap.org/soap/envelope/"; 
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; xmlns:xsd="
> http://www.w3.org/2001/XMLSchema";>
>
>   
> https://adwords.google.com/api/adwords/cm/v201209";>
>   https://adwords.google.com/api/adwords/cm/v201209
> ">**
>   https://adwords.google.com/api/adwords/cm/v201209";>**
>   https://adwords.google.com/api/adwords/cm/v201209
> ">XXX-XXX-
>xmlns="https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
> (AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
> gzip)
> 
>   
>   
> https://adwords.google.com/api/adwords/cm/v201209";>
>   
> Id
> Name
> Status
> StartDate
> EndDate
> Amount
> ServingStatus
> BiddingStrategy
> Impressions
> AverageCpc
>   
> 
>   
> 
>
> четверг, 6 декабря 2012 г., 14:26:53 UTC+5 пользователь Mihail написал:
>>
>> I checked the availability and value clientCustomerId first. With the 
>> same request header values ​​CampaignService and others works right.
>>
>> четверг, 6 декабря 2012 г., 13:31:11 UTC+5 пользователь Takeshi Hagikura 
>> написал:
>>>
>>> Hello Mihail,
>>>
>>> Please make sure your clientCustomerId you are specifying in your 
>>> request is correct.
>>>
>>> Best,
>>> - Takeshi, AdWords API Team
>>>
>>> 2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>>>>
>>>> Hello!
>>>> I have a problem with TargetingIdeaService. Working with the Campaigns, 
>>>> AdGroups, AdGroupAds etc. succeeds, but when I try TargetingIdeaService an 
>>>> error occurs: "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: 
>>>> ''".
>>>>
>>>> In what could be the problem?
>>>>
>>>

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Mihail]

My SOAP request


http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema";>

  
https://adwords.google.com/api/adwords/cm/v201209";>
  https://adwords.google.com/api/adwords/cm/v201209";>**
  https://adwords.google.com/api/adwords/cm/v201209";>**
  https://adwords.google.com/api/adwords/cm/v201209";>XXX-XXX-
  https://adwords.google.com/api/adwords/cm/v201209";>mycompany 
(AwApi-DotNet/15.1.0, Common-Dotnet/1.4.0, .NET CLR/4.0.30319.296, 
gzip)

  
  
https://adwords.google.com/api/adwords/cm/v201209";>
  
Id
Name
Status
StartDate
EndDate
Amount
ServingStatus
BiddingStrategy
Impressions
AverageCpc
  

  


четверг, 6 декабря 2012 г., 14:26:53 UTC+5 пользователь Mihail написал:
>
> I checked the availability and value clientCustomerId first. With the 
> same request header values ​​CampaignService and others works right.
>
> четверг, 6 декабря 2012 г., 13:31:11 UTC+5 пользователь Takeshi Hagikura 
> написал:
>>
>> Hello Mihail,
>>
>> Please make sure your clientCustomerId you are specifying in your request 
>> is correct.
>>
>> Best,
>> - Takeshi, AdWords API Team
>>
>> 2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>>>
>>> Hello!
>>> I have a problem with TargetingIdeaService. Working with the Campaigns, 
>>> AdGroups, AdGroupAds etc. succeeds, but when I try TargetingIdeaService an 
>>> error occurs: "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".
>>>
>>> In what could be the problem?
>>>
>>

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Mihail]

I checked the availability and value clientCustomerId first. With the 
same request header values ​​CampaignService and others works right.

четверг, 6 декабря 2012 г., 13:31:11 UTC+5 пользователь Takeshi Hagikura 
написал:
>
> Hello Mihail,
>
> Please make sure your clientCustomerId you are specifying in your request 
> is correct.
>
> Best,
> - Takeshi, AdWords API Team
>
> 2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>>
>> Hello!
>> I have a problem with TargetingIdeaService. Working with the Campaigns, 
>> AdGroups, AdGroupAds etc. succeeds, but when I try TargetingIdeaService an 
>> error occurs: "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".
>>
>> In what could be the problem?
>>
>

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Re: TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Takeshi Hagikura]

Hello Mihail,

Please make sure your clientCustomerId you are specifying in your request 
is correct.

Best,
- Takeshi, AdWords API Team

2012年12月4日火曜日 5時44分35秒 UTC-8 Mihail:
>
> Hello!
> I have a problem with TargetingIdeaService. Working with the Campaigns, 
> AdGroups, AdGroupAds etc. succeeds, but when I try TargetingIdeaService an 
> error occurs: "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".
>
> In what could be the problem?
>

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TargetingIdeaService "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''"

[Mihail]

Hello!
I have a problem with TargetingIdeaService. Working with the Campaigns, 
AdGroups, AdGroupAds etc. succeeds, but when I try TargetingIdeaService an 
error occurs: "AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: ''".

In what could be the problem?

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[joanfihu]

Hi Danial,
I've created a MCC account. 
Anash mentioned before (*1. Run GetCampaigns code example. This initializes 
the sandbox and creates 5 test sandbox accounts.*). 
I've done it and I only got "No campaigns were found". 
I've also tried *GetAccountHieriarchy *and I got (Customer Id, Account 
Name/Login, Link Status) 0, jof...@gmail.com, N/A.

This is the content of auth.ini:
*email = "jof...@gmail.com"*
*password = ""*
*userAgent = "Adlegant Tool"*
*applicationToken = "ignored"*
*developerToken = "jof...@gmail.com++EUR"*
*
*
*; Uncomment to make requests against a client account.*
*;clientId = "XXX-XXX-"*
*etc.*
*
*
I've tried to AddCampaign and I got *AuthenticationError.CUSTOMER_NOT_FOUND.
* Indeed, the customer who I am trying to create the campaign exists)
*
*
*
*
Kind regards.

On Monday, 26 March 2012 14:12:50 UTC+2, Danial Klimkin wrote:
>
> Hello Rodrigo,
>
>
> For Sandbox yo do not need to apply for a token, it is required for 
> Production only.
>
> The AdWords API Center is available for MCC accounts only. Please see:
>
>   http://support.google.com/adwords/agency/bin/answer.py?hl=en&answer=7725
>
>
> -Danial, AdWords API Team.
>
>
>
>
> On Friday, March 23, 2012 5:10:25 PM UTC+4, Rodrigo Berlinck wrote:
>>
>> the documentation says that we need to associate an account Adwords api 
>> developer ​in"igning up is easy. All you need to get started is an active
>>  AdWords account. Onc​e youhave registered as a developer, Can you access
>>  yo​ur AdWords API Center to manag​eyour token and budget settings. "
>>
>> click on link: 
>> https://adwords.google.​com/select/ApiCenter<https://adwords.google.com/select/ApiCenter>
>>  nothing happens, this is a mistake?
>>
>>
>> Em quinta-feira, 22 de março de 2012 14h23min48s UTC-3, Rodrigo Berlinck 
>> escreveu:
>>>
>>> it does not really work for me 
>>>
>>> Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo 
>>> Berlinck escreveu:
>>>>
>>>> hello,
>>>> commented as you said and returned "(Customer ID, Accoun​​​t Name / 
>>>> Login, Link Status) 0, rodrigode...@gmail.com, N / A"
>>>>
>>>> if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"
>>>>
>>>> I tried using a different e-mail that you recommended to other users 
>>>> but I get the API errorINTERNAL ERROR 
>>>>
>>>> thanks
>>>>
>>>> Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. 
>>>> Oommen escreveu:
>>>>>
>>>>> Hi Rodrigo,
>>>>>
>>>>> Forgot to mention, please comment out the clientId key in your 
>>>>> auth.ini when running GetCampaigns.php and GetAccountHierarchy.php 
>>>>> against 
>>>>> the sandbox and they will work for you.
>>>>>
>>>>> Cheers,
>>>>> Anash P. Oommen,
>>>>> AdWords API Advisor.
>>>>>
>>>>>
>>>>> On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>>>>>>
>>>>>> i using php client library.
>>>>>>
>>>>>> I tested the GetCampaingns but it returns the error "An error has 
>>>>>> occurred: @AuthenticationE​​​rror.CUSTOMER_NOT_FOUND; tri​g​g​er: 
>>>>>> '464-032-1572 'Service​[C​am​paignService.get]" 
>>>>>>
>>>>>> this is my auth.ini file
>>>>>>
>>>>>> email = "rodrigode...@gmail.com"
>>>>>> password = ""
>>>>>> userAgent = "Rodrigo Developer"
>>>>>> developerToken = "rodrigode...@gmail.com++USD"
>>>>>>
>>>>>> ; Uncomment to make requests against a client account.
>>>>>>  clientId = "464-032-1572"
>>>>>>
>>>>>> ; Uncomment the following to use an existing AuthToken.
>>>>>> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>>>>>>
>>>>>> ; Uncomment the following to use existing OAuth information.
>>>>>> ; [OAUTH]
>>>>>> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_​​​HERE"
>>>>>> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_​​​HERE"
>>>>>> ; oauth_token = "INSER

Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Bill Jenkins]

Thanks Anash - huge progress.

Now the customerid is coming back as a 0. Here's what I entered:

$ php GetCampaigns.php
No campaigns were found.

The no campaigns found makes sense because I ran GetCampaigns.php 
previously. Then I entered:

$ php GetAccountHierarchy.php
(Customer Id, Account Name/Login, Link Status)
0, wwj...@gmail.com, N/A
$

I tried using the customerid of 0 as the clientid in auth.ini but, as 
expected, the result fails:

$ php AddCampaigns.php
An error has occurred: [AuthorizationError.USER_PERMISSION_DENIED @ ]
$

Suggestions appreciated.

Bill


On Thursday, April 26, 2012 6:34:48 AM UTC-5, Anash P. Oommen wrote:
>
> Hi Bill,
>
> Sandbox and production are two different environments, so you cannot use 
> prod developer token or customerids in sandbox and vice versa. To use 
> sandbox, 
>
> 1. Run GetCampaigns example ( 
> http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201109/BasicOperations/GetCampaigns.php
>  ). 
> This will initialize the sandbox and create 5 test accounts for you.
> 2. Run GetAccountHierarchy example (
> http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201109/AccountManagement/GetAccountHierarchy.php).
>  
> This will retrieve the sandbox accounts that were created in the first call.
>
> Use one of the customerIds from the above example to make the remaining 
> API calls. Dashes in the customerids doesn't matter.
>
> Cheers,
> Anash P. Oommen,.
> AdWords API Advisor.
>
> On Wednesday, 25 April 2012 18:38:09 UTC+5:30, Bill Jenkins wrote:
>>
>> Anash - are you saying we can't use actual customer IDs in the sandbox?
>>
>> Bill
>>
>>
>>
>> On Wednesday, April 25, 2012 5:41:09 AM UTC-5, Anash P. Oommen wrote:
>>>
>>> Hi Pinki,
>>>
>>> You might also want to check if you are sending your request to the 
>>> sandbox environment or the production environment. The customer ids in the 
>>> two environments aren't compatible with each other.
>>>
>>> Cheers,
>>> Anash P. Oommen,
>>> AdWords API Advisor.
>>>
>>> On Monday, 23 April 2012 18:30:53 UTC+5:30, Yavuz wrote:
>>>>
>>>> *Hi pinki!*
>>>> *Use the customer id   "6227910869"*
>>>> *Don use '622-791-0869'* 
>>>>
>>>> 23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:
>>>>
>>>>>
>>>>> i want to get credential but i m facing error like 
>>>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>>>>>> Service[CampaignService.get].."
>>>>>> so please suggest me how we remove this error. i am implementing in 
>>>>>> php.
>>>>>>
>>>>>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Anash P. Oommen]

Hi Bill,

Sandbox and production are two different environments, so you cannot use 
prod developer token or customerids in sandbox and vice versa. To use 
sandbox, 

1. Run GetCampaigns example ( 
http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201109/BasicOperations/GetCampaigns.php
 ). 
This will initialize the sandbox and create 5 test accounts for you.
2. Run GetAccountHierarchy example (
http://code.google.com/p/google-api-adwords-php/source/browse/trunk/examples/v201109/AccountManagement/GetAccountHierarchy.php).
 
This will retrieve the sandbox accounts that were created in the first call.

Use one of the customerIds from the above example to make the remaining API 
calls. Dashes in the customerids doesn't matter.

Cheers,
Anash P. Oommen,.
AdWords API Advisor.

On Wednesday, 25 April 2012 18:38:09 UTC+5:30, Bill Jenkins wrote:
>
> Anash - are you saying we can't use actual customer IDs in the sandbox?
>
> Bill
>
>
>
> On Wednesday, April 25, 2012 5:41:09 AM UTC-5, Anash P. Oommen wrote:
>>
>> Hi Pinki,
>>
>> You might also want to check if you are sending your request to the 
>> sandbox environment or the production environment. The customer ids in the 
>> two environments aren't compatible with each other.
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>> On Monday, 23 April 2012 18:30:53 UTC+5:30, Yavuz wrote:
>>>
>>> *Hi pinki!*
>>> *Use the customer id   "6227910869"*
>>> *Don use '622-791-0869'* 
>>>
>>> 23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:
>>>
>>>>
>>>> i want to get credential but i m facing error like 
>>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>>>>> Service[CampaignService.get].."
>>>>> so please suggest me how we remove this error. i am implementing in 
>>>>> php.
>>>>>
>>>>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Bill Jenkins]

I'm using curl, as per 
https://developers.google.com/adwords/api/docs/#soap   and am getting the 
same error as Pinki.
I've tried the customer id with and without the dashes.
I've tried using the mcc account login and auth token, and I've also tried 
using the customer's account login and auth token.

Bill

On Wednesday, April 25, 2012 8:08:09 AM UTC-5, Bill Jenkins wrote:
>
> Anash - are you saying we can't use actual customer IDs in the sandbox?
>
> Bill
>
>
>
> On Wednesday, April 25, 2012 5:41:09 AM UTC-5, Anash P. Oommen wrote:
>>
>> Hi Pinki,
>>
>> You might also want to check if you are sending your request to the 
>> sandbox environment or the production environment. The customer ids in the 
>> two environments aren't compatible with each other.
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>> On Monday, 23 April 2012 18:30:53 UTC+5:30, Yavuz wrote:
>>>
>>> *Hi pinki!*
>>> *Use the customer id   "6227910869"*
>>> *Don use '622-791-0869'* 
>>>
>>> 23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:
>>>
>>>>
>>>> i want to get credential but i m facing error like 
>>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>>>>> Service[CampaignService.get].."
>>>>> so please suggest me how we remove this error. i am implementing in 
>>>>> php.
>>>>>
>>>>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Bill Jenkins]

Anash - are you saying we can't use actual customer IDs in the sandbox?

Bill



On Wednesday, April 25, 2012 5:41:09 AM UTC-5, Anash P. Oommen wrote:
>
> Hi Pinki,
>
> You might also want to check if you are sending your request to the 
> sandbox environment or the production environment. The customer ids in the 
> two environments aren't compatible with each other.
>
> Cheers,
> Anash P. Oommen,
> AdWords API Advisor.
>
> On Monday, 23 April 2012 18:30:53 UTC+5:30, Yavuz wrote:
>>
>> *Hi pinki!*
>> *Use the customer id   "6227910869"*
>> *Don use '622-791-0869'* 
>>
>> 23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:
>>
>>>
>>> i want to get credential but i m facing error like 
>>>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>>>> Service[CampaignService.get].."
>>>> so please suggest me how we remove this error. i am implementing in php.
>>>>
>>>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Anash P. Oommen]

Hi Pinki,

You might also want to check if you are sending your request to the sandbox 
environment or the production environment. The customer ids in the two 
environments aren't compatible with each other.

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Monday, 23 April 2012 18:30:53 UTC+5:30, Yavuz wrote:
>
> *Hi pinki!*
> *Use the customer id   "6227910869"*
> *Don use '622-791-0869'* 
>
> 23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:
>
>>
>> i want to get credential but i m facing error like 
>>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>>> Service[CampaignService.get].."
>>> so please suggest me how we remove this error. i am implementing in php.
>>>
>>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[Yavuz]

*Hi pinki!*
*Use the customer id   "6227910869"*
*Don use '622-791-0869'* 

23 Nisan 2012 Pazartesi 14:18:39 UTC+3 tarihinde pinki chaudhary yazdı:

>
> i want to get credential but i m facing error like 
>> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
>> Service[CampaignService.get].."
>> so please suggest me how we remove this error. i am implementing in php.
>>
>

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Re: how to ffix AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' Service[CampaignService.get]..

[pinki chaudhary]

> i want to get credential but i m facing error like 
> "AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'622-791-0869' 
> Service[CampaignService.get].."
> so please suggest me how we remove this error. i am implementing in php.
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[pinki chaudhary]

On Saturday, 24 December 2011 17:44:46 UTC+5:30, Felipe - Goobest wrote:
>
> Good morning, everyone! 
>
> I am using the AdWords API using the Java programming language. 
>
> I was able to connect, and managed to get the entire hierarchy of my 
> mcc. But if I try to connect to a client account, it throws an 
> exception. 
>
> The Id is correct, I tried putting it in the following formats: 
>
> 11 (AuthenticationError.CUSTOMER_NOT_FOUND) 
> 111-111- (invalid ID) 
> cli...@gmail.com (invalid ID) 
>
> I would like to know what the correct way to connect with the 
> customer's account. 
>
> I am trying as follows: 
>
> AdWordsUser AdWordsUser user = new ("myem...@gmail.com", "mypassword", 
> "11", "MyUserAgent", "MyToken", true); 
>
> I've tried with several other customers and the same thing happens. 
>
> Following is the exception: 
>
> AxisFault 
>  faultCode: {http://schemas.xmlsoap.org/soap/envelope/} Server 
>  faultSubcode: 
>  faultString: @ AuthenticationError.CUSTOMER_NOT_FOUND; trigger: 
> '11 'Service [CampaignService.get] 
>  faultActor: 
>  faultNode: 
>  faultDetail: 
> @; Trigger: 11 ' xmlns: xsi = "http://www.w3.org/2001/ 
> XMLSchema-instance <http://www.w3.org/2001/XMLSchema-instance>" 
>
> AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: '11 
> 'Service [CampaignService.get] 
> at sun.reflect.NativeConstructorAccessorImpl.newInstance0 (Native 
> Method) 
> at sun.reflect.NativeConstructorAccessorImpl.newInstance (Unknown 
> Source) 
> at sun.reflect.DelegatingConstructorAccessorImpl.newInstance (Unknown 
> Source) 
> at java.lang.reflect.Constructor.newInstance (Unknown Source) 
> at java.lang.Class.newInstance0 (Unknown Source) 
> at java.lang.Class.newInstance (Unknown Source) 
> at org.apache.axis.encoding.ser.BeanDeserializer.  
> (BeanDeserializer.java: 104) 
> at org.apache.axis.encoding.ser.BeanDeserializer.  
> (BeanDeserializer.java: 90) 
> at com.google.api.adwords.v200909.cm.ApiException.getDeserializer 
> (ApiException.java: 142) 
> at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method) 
> at sun.reflect.NativeMethodAccessorImpl.invoke (Unknown Source) 
> at sun.reflect.DelegatingMethodAccessorImpl.invoke (Unknown Source) 
> at java.lang.reflect.Method.invoke (Unknown Source) 
> at 
> at 
> at org.apache.axis.encoding.DeserializationContext.getDeserializer 
> (DeserializationContext.java: 464) 
> at 
> at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild 
> (SOAPFaultDetailsBuilder.java: 157) 
> at org.apache.axis.encoding.DeserializationContext.startElement 
> (DeserializationContext.java: 1035) 
> com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement 
> at (Unknown Source) 
> com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement
>  
>
> at (Unknown Source) 
> at Source) 
> com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next at 
> (Unknown Source) 
> com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next 
> at (Unknown Source) 
> com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument
>  
>
> at (Unknown Source) 
> at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse 
> (Unknown Source) 
> at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse 
> (Unknown Source) 
> com.sun.org.apache.xerces.internal.parsers.XMLParser.parse at (Unknown 
> Source) 
> com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse at 
> (Unknown Source) 
> com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl 
> JAXPSAXParser.parse at $ (Unknown Source) 
> at javax.xml.parsers.SAXParser.parse (Unknown Source) 
> at org.apache.axis.encoding.DeserializationContext.parse 
> (DeserializationContext.java: 227) 
> at org.apache.axis.SOAPPart.getAsSOAPEnvelope (SOAPPart.java: 696) 
> org.apache.axis.Message.getSOAPEnvelope at (Message.java: 435) 
> at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke 
> (MustUnderstandChecker.java: 62) 
> at org.apache.axis.client.AxisClient.invoke (AxisClient.java: 206) 
> at org.apache.axis.client.Call.invokeEngine (Call.java: 2784) 
> at org.apache.axis.client.Call.invoke (Call.java: 2767) 
> at org.apache.axis.client.Call.invoke (Call.java: 2443) 
> at org.apache.axis.client.Call.invoke (Call.java: 2366) 
> at org.apache.axis.client.Call.invoke (Call.java: 1812) 
> at 
> at Teste.main (Teste.java: 50)

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Also find us on our blog and discussion group:
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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Charanjit Singh]

Hi  Anash P. Oommen,  Danial Klimkin,
*
*
I am also having the exact same problem as mentioned by Rodrigo Berlinck. I 
am using the adword repository located at *
http://google-api-adwords-php.googlecode.com/svn/trunk*

When I try to call:

*File:* 
google-api-adwords-php/examples/v201109/BasicOperations/AddCampaigns.php
*Response:* An error has occurred: 
[OperationAccessDenied.ADD_OPERATION_NOT_PERMITTED @ operations[0], 
OperationAccessDenied.ADD_OPERATION_NOT_PERMITTED @ operations[1]]

*File:*google-api-adwords-php/examples/v201109/BasicOperations/GetCampaigns.php
*Response:* No campaigns were found.

*File:* auth.ini
*Contents:*
email = "@gmail.com"
password = ""
userAgent = "adwords tool"
developerToken = " @gmail.com ++USD"

; Uncomment to make requests against a client account.
;clientId = "111-111-"

; Uncomment the following to use an existing AuthToken.
; authToken = "INSERT_AUTH_TOKEN_HERE"

; Uncomment the following to use existing OAuth information.
; [OAUTH]
; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_HERE"
; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_HERE"
; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_HERE"


*File:* settings.ini
*Contents:*
[LOGGING]
; Log directory is either an absolute path, or relative path to the
; AdWordsUser.php file.
PATH_RELATIVE = "1"
LIB_LOG_DIR_PATH = "../../../../../../logs"

[SERVER]
DEFAULT_VERSION = "v201109"

; Change to https://adwords-sandbox.google.com to work in the sandbox
; environment.
;DEFAULT_SERVER = "https://adwords.google.com";
DEFAULT_SERVER = "https://adwords-sandbox.google.com";
...
..
.

Any reason as to why I am also getting the same errors? Any help will be 
really appreciated.


On Monday, March 26, 2012 5:42:50 PM UTC+5:30, Danial Klimkin wrote:
>
> Hello Rodrigo,
>
>
> For Sandbox yo do not need to apply for a token, it is required for 
> Production only.
>
> The AdWords API Center is available for MCC accounts only. Please see:
>
>   http://support.google.com/adwords/agency/bin/answer.py?hl=en&answer=7725
>
>
> -Danial, AdWords API Team.
>
>
>
>
> On Friday, March 23, 2012 5:10:25 PM UTC+4, Rodrigo Berlinck wrote:
>>
>> the documentation says that we need to associate an account Adwords api 
>> developer ​in"igning up is easy. All you need to get started is an active
>>  AdWords account. Onc​e youhave registered as a developer, Can you access
>>  yo​ur AdWords API Center to manag​eyour token and budget settings. "
>>
>> click on link: 
>> https://adwords.google.​com/select/ApiCenter
>>  nothing happens, this is a mistake?
>>
>>
>> Em quinta-feira, 22 de março de 2012 14h23min48s UTC-3, Rodrigo Berlinck 
>> escreveu:
>>>
>>> it does not really work for me 
>>>
>>> Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo 
>>> Berlinck escreveu:

 hello,
 commented as you said and returned "(Customer ID, Accoun​​​t Name / 
 Login, Link Status) 0, rodrigode...@gmail.com, N / A"

 if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"

 I tried using a different e-mail that you recommended to other users 
 but I get the API errorINTERNAL ERROR 

 thanks

 Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. 
 Oommen escreveu:
>
> Hi Rodrigo,
>
> Forgot to mention, please comment out the clientId key in your 
> auth.ini when running GetCampaigns.php and GetAccountHierarchy.php 
> against 
> the sandbox and they will work for you.
>
> Cheers,
> Anash P. Oommen,
> AdWords API Advisor.
>
>
> On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>>
>> i using php client library.
>>
>> I tested the GetCampaingns but it returns the error "An error has 
>> occurred: @AuthenticationE​​​rror.CUSTOMER_NOT_FOUND; tri​g​g​er: 
>> '464-032-1572 'Service​[C​am​paignService.get]" 
>>
>> this is my auth.ini file
>>
>> email = "rodrigode...@gmail.com"
>> password = ""
>> userAgent = "Rodrigo Developer"
>> developerToken = "rodrigode...@gmail.com++USD"
>>
>> ; Uncomment to make requests against a client account.
>>  clientId = "464-032-1572"
>>
>> ; Uncomment the following to use an existing AuthToken.
>> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>>
>> ; Uncomment the following to use existing OAuth information.
>> ; [OAUTH]
>> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_​​​HERE"
>> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_​​​HERE"
>> ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
>> ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_​​​HERE"
>>
>>
>> I tested with auth token but also gives error 
>>
>>
>> thanks for your help
>>
>> Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. 
>> Oommen escreveu:
>>>
>>>

Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Danial Klimkin]

Hello Rodrigo,


For Sandbox yo do not need to apply for a token, it is required for 
Production only.

The AdWords API Center is available for MCC accounts only. Please see:

  http://support.google.com/adwords/agency/bin/answer.py?hl=en&answer=7725


-Danial, AdWords API Team.




On Friday, March 23, 2012 5:10:25 PM UTC+4, Rodrigo Berlinck wrote:
>
> the documentation says that we need to associate an account Adwords api 
> developer ​in"igning up is easy. All you need to get started is an active 
> AdWords account. Onc​e youhave registered as a developer, Can you access 
> yo​ur AdWords API Center to manag​eyour token and budget settings. "
>
> click on link: 
> https://adwords.google.​com/select/ApiCenter
>  nothing happens, this is a mistake?
>
>
> Em quinta-feira, 22 de março de 2012 14h23min48s UTC-3, Rodrigo Berlinck 
> escreveu:
>>
>> it does not really work for me 
>>
>> Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo Berlinck 
>> escreveu:
>>>
>>> hello,
>>> commented as you said and returned "(Customer ID, Accoun​​​t Name / 
>>> Login, Link Status) 0, rodrigode...@gmail.com, N / A"
>>>
>>> if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"
>>>
>>> I tried using a different e-mail that you recommended to other users but
>>>  I get the API errorINTERNAL ERROR 
>>>
>>> thanks
>>>
>>> Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. Oommen 
>>> escreveu:

 Hi Rodrigo,

 Forgot to mention, please comment out the clientId key in your auth.ini 
 when running GetCampaigns.php and GetAccountHierarchy.php against the 
 sandbox and they will work for you.

 Cheers,
 Anash P. Oommen,
 AdWords API Advisor.


 On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>
> i using php client library.
>
> I tested the GetCampaingns but it returns the error "An error has 
> occurred: @AuthenticationE​​​rror.CUSTOMER_NOT_FOUND; tri​g​g​er: '464
> -032-1572 'Service​[C​am​paignService.get]" 
>
> this is my auth.ini file
>
> email = "rodrigode...@gmail.com"
> password = ""
> userAgent = "Rodrigo Developer"
> developerToken = "rodrigode...@gmail.com++USD"
>
> ; Uncomment to make requests against a client account.
>  clientId = "464-032-1572"
>
> ; Uncomment the following to use an existing AuthToken.
> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>
> ; Uncomment the following to use existing OAuth information.
> ; [OAUTH]
> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_​​​HERE"
> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_​​​HERE"
> ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
> ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_​​​HERE"
>
>
> I tested with auth token but also gives error 
>
>
> thanks for your help
>
> Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
> escreveu:
>>
>> Hi Rodrigo,
>>
>> 464-032-1572 looks like a production account, not a sandbox account. 
>> To use the sandbox, you should 
>>
>> 1. Run GetCampaigns code example. This initializes the sandbox and 
>> creates 5 test sandbox accounts.
>> 2. Run GetAccountHierarchy code example. This will return the 
>> customer ids of the 5 sandbox accounts you just created.
>> 3. Use one of the accounts retrieved in (2) to make calls to the 
>> sandbox.
>>
>> Are you using a client library? Which programming language are you 
>> using?
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>> On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>>>
>>> I'm having problems when applying for the sandbox, it is generating the 
>>> error "SoapFaultObject ([message: protected] => @ 
>>> Authentication​​​Error.CUSTOMER_NOT_FOUND;tri​g​g​er: '464-032-1572 
>>> '"
>>>
>>> I spent all the data correctly ...
>>>
>>> Anyone know what happens? 
>>>
>>> thks
>>>
>>

-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

the documentation says that we need to associate an account Adwords api 
developer in"igning up is easy. All you need to get started is an active 
AdWords account. Once youhave registered as a developer, Can you access your
 AdWords API Center to manageyour token and budget settings. "

click on link: https://adwords.google.com/select/ApiCenter nothing happens, 
this 
is a mistake?


Em quinta-feira, 22 de março de 2012 14h23min48s UTC-3, Rodrigo Berlinck 
escreveu:
>
> it does not really work for me 
>
> Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo Berlinck 
> escreveu:
>>
>> hello,
>> commented as you said and returned "(Customer ID, Accoun​​t Name / Login, 
>> Link Status) 0, rodrigode...@gmail.com, N / A"
>>
>> if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"
>>
>> I tried using a different e-mail that you recommended to other users but I 
>> get the API errorINTERNAL ERROR 
>>
>> thanks
>>
>> Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. Oommen 
>> escreveu:
>>>
>>> Hi Rodrigo,
>>>
>>> Forgot to mention, please comment out the clientId key in your auth.ini 
>>> when running GetCampaigns.php and GetAccountHierarchy.php against the 
>>> sandbox and they will work for you.
>>>
>>> Cheers,
>>> Anash P. Oommen,
>>> AdWords API Advisor.
>>>
>>>
>>> On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:

 i using php client library.

 I tested the GetCampaingns but it returns the error "An error has 
 occurred: @AuthenticationE​​rror.CUSTOMER_NOT_FOUND; trig​g​er: '464-
 032-1572 'Service[C​am​paignService.get]" 

 this is my auth.ini file

 email = "rodrigode...@gmail.com"
 password = ""
 userAgent = "Rodrigo Developer"
 developerToken = "rodrigode...@gmail.com++USD"

 ; Uncomment to make requests against a client account.
  clientId = "464-032-1572"

 ; Uncomment the following to use an existing AuthToken.
 ; authToken = "INSERT_AUTH_TOKEN_HERE"

 ; Uncomment the following to use existing OAuth information.
 ; [OAUTH]
 ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_​​HERE"
 ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_​​HERE"
 ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
 ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_​​HERE"


 I tested with auth token but also gives error 


 thanks for your help

 Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
 escreveu:
>
> Hi Rodrigo,
>
> 464-032-1572 looks like a production account, not a sandbox account. 
> To use the sandbox, you should 
>
> 1. Run GetCampaigns code example. This initializes the sandbox and 
> creates 5 test sandbox accounts.
> 2. Run GetAccountHierarchy code example. This will return the customer 
> ids of the 5 sandbox accounts you just created.
> 3. Use one of the accounts retrieved in (2) to make calls to the 
> sandbox.
>
> Are you using a client library? Which programming language are you 
> using?
>
> Cheers,
> Anash P. Oommen,
> AdWords API Advisor.
>
> On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>>
>> I'm having problems when applying for the sandbox, it is generating the 
>> error "SoapFaultObject ([message: protected] => @ 
>> Authentication​​Error.CUSTOMER_NOT_FOUND;trig​g​er: '464-032-1572 '"
>>
>> I spent all the data correctly ...
>>
>> Anyone know what happens? 
>>
>> thks
>>
>

-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog and discussion group:
http://adwordsapi.blogspot.com
http://groups.google.com/group/adwords-api
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

it does not really work for me 

Em segunda-feira, 19 de março de 2012 21h49min01s UTC-3, Rodrigo Berlinck 
escreveu:
>
> hello,
> commented as you said and returned "(Customer ID, Accoun​t Name / Login, 
> Link Status) 0, rodrigode...@gmail.com, N / A"
>
> if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"
>
> I tried using a different e-mail that you recommended to other users but I 
> get the API errorINTERNAL ERROR 
>
> thanks
>
> Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. Oommen 
> escreveu:
>>
>> Hi Rodrigo,
>>
>> Forgot to mention, please comment out the clientId key in your auth.ini 
>> when running GetCampaigns.php and GetAccountHierarchy.php against the 
>> sandbox and they will work for you.
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>>
>> On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>>>
>>> i using php client library.
>>>
>>> I tested the GetCampaingns but it returns the error "An error has 
>>> occurred: @AuthenticationE​rror.CUSTOMER_NOT_FOUND; trigg​er: '464-
>>> 032-1572 'Service[Cam​paignService.get]" 
>>>
>>> this is my auth.ini file
>>>
>>> email = "rodrigode...@gmail.com"
>>> password = ""
>>> userAgent = "Rodrigo Developer"
>>> developerToken = "rodrigode...@gmail.com++USD"
>>>
>>> ; Uncomment to make requests against a client account.
>>>  clientId = "464-032-1572"
>>>
>>> ; Uncomment the following to use an existing AuthToken.
>>> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>>>
>>> ; Uncomment the following to use existing OAuth information.
>>> ; [OAUTH]
>>> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_​HERE"
>>> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_​HERE"
>>> ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
>>> ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_​HERE"
>>>
>>>
>>> I tested with auth token but also gives error 
>>>
>>>
>>> thanks for your help
>>>
>>> Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
>>> escreveu:

 Hi Rodrigo,

 464-032-1572 looks like a production account, not a sandbox account. 
 To use the sandbox, you should 

 1. Run GetCampaigns code example. This initializes the sandbox and 
 creates 5 test sandbox accounts.
 2. Run GetAccountHierarchy code example. This will return the customer 
 ids of the 5 sandbox accounts you just created.
 3. Use one of the accounts retrieved in (2) to make calls to the 
 sandbox.

 Are you using a client library? Which programming language are you 
 using?

 Cheers,
 Anash P. Oommen,
 AdWords API Advisor.

 On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>
> I'm having problems when applying for the sandbox, it is generating the 
> error "SoapFaultObject ([message: protected] => @ 
> Authentication​Error.CUSTOMER_NOT_FOUND;trigg​er: '464-032-1572 '"
>
> I spent all the data correctly ...
>
> Anyone know what happens? 
>
> thks
>


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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

hello,
commented as you said and returned "(Customer ID, Account Name / Login, Link
 Status) 0, rodrigode...@gmail.com, N / A"

if I try to create a campaign it returns "ADD_OPERATION_NOT_PERMITTED"

I tried using a different e-mail that you recommended to other users but I 
get the API errorINTERNAL ERROR 

thanks

Em segunda-feira, 19 de março de 2012 06h18min00s UTC-3, Anash P. Oommen 
escreveu:
>
> Hi Rodrigo,
>
> Forgot to mention, please comment out the clientId key in your auth.ini 
> when running GetCampaigns.php and GetAccountHierarchy.php against the 
> sandbox and they will work for you.
>
> Cheers,
> Anash P. Oommen,
> AdWords API Advisor.
>
>
> On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>>
>> i using php client library.
>>
>> I tested the GetCampaingns but it returns the error "An error has 
>> occurred: @AuthenticationError.CUSTOMER_NOT_FOUND; trigger: '464-032-1572
>>  'Service[CampaignService.get]" 
>>
>> this is my auth.ini file
>>
>> email = "rodrigode...@gmail.com"
>> password = ""
>> userAgent = "Rodrigo Developer"
>> developerToken = "rodrigode...@gmail.com++USD"
>>
>> ; Uncomment to make requests against a client account.
>>  clientId = "464-032-1572"
>>
>> ; Uncomment the following to use an existing AuthToken.
>> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>>
>> ; Uncomment the following to use existing OAuth information.
>> ; [OAUTH]
>> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_HERE"
>> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_HERE"
>> ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
>> ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_HERE"
>>
>>
>> I tested with auth token but also gives error 
>>
>>
>> thanks for your help
>>
>> Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
>> escreveu:
>>>
>>> Hi Rodrigo,
>>>
>>> 464-032-1572 looks like a production account, not a sandbox account. To 
>>> use the sandbox, you should 
>>>
>>> 1. Run GetCampaigns code example. This initializes the sandbox and 
>>> creates 5 test sandbox accounts.
>>> 2. Run GetAccountHierarchy code example. This will return the customer 
>>> ids of the 5 sandbox accounts you just created.
>>> 3. Use one of the accounts retrieved in (2) to make calls to the sandbox.
>>>
>>> Are you using a client library? Which programming language are you using?
>>>
>>> Cheers,
>>> Anash P. Oommen,
>>> AdWords API Advisor.
>>>
>>> On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>>>>
>>>> I'm having problems when applying for the sandbox, it is generating the 
>>>> error "SoapFaultObject ([message: protected] => @ 
>>>> AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"
>>>>
>>>> I spent all the data correctly ...
>>>>
>>>> Anyone know what happens? 
>>>>
>>>> thks
>>>>
>>>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Anash P. Oommen]

Hi Rodrigo,

Forgot to mention, please comment out the clientId key in your auth.ini 
when running GetCampaigns.php and GetAccountHierarchy.php against the 
sandbox and they will work for you.

Cheers,
Anash P. Oommen,
AdWords API Advisor.


On Friday, 16 March 2012 18:26:18 UTC+5:30, Rodrigo Berlinck wrote:
>
> i using php client library.
>
> I tested the GetCampaingns but it returns the error "An error has 
> occurred: @AuthenticationError.CUSTOMER_NOT_FOUND; trigger: '464-032-1572 
> 'Service[CampaignService.get]" 
>
> this is my auth.ini file
>
> email = "rodrigode...@gmail.com"
> password = ""
> userAgent = "Rodrigo Developer"
> developerToken = "rodrigode...@gmail.com++USD"
>
> ; Uncomment to make requests against a client account.
>  clientId = "464-032-1572"
>
> ; Uncomment the following to use an existing AuthToken.
> ; authToken = "INSERT_AUTH_TOKEN_HERE"
>
> ; Uncomment the following to use existing OAuth information.
> ; [OAUTH]
> ; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_HERE"
> ; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_HERE"
> ; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
> ; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_HERE"
>
>
> I tested with auth token but also gives error 
>
>
> thanks for your help
>
> Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
> escreveu:
>>
>> Hi Rodrigo,
>>
>> 464-032-1572 looks like a production account, not a sandbox account. To 
>> use the sandbox, you should 
>>
>> 1. Run GetCampaigns code example. This initializes the sandbox and 
>> creates 5 test sandbox accounts.
>> 2. Run GetAccountHierarchy code example. This will return the customer 
>> ids of the 5 sandbox accounts you just created.
>> 3. Use one of the accounts retrieved in (2) to make calls to the sandbox.
>>
>> Are you using a client library? Which programming language are you using?
>>
>> Cheers,
>> Anash P. Oommen,
>> AdWords API Advisor.
>>
>> On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>>>
>>> I'm having problems when applying for the sandbox, it is generating the 
>>> error "SoapFaultObject ([message: protected] => @ 
>>> AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"
>>>
>>> I spent all the data correctly ...
>>>
>>> Anyone know what happens? 
>>>
>>> thks
>>>
>>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

i using php client library.

I tested the GetCampaingns but it returns the error "An error has occurred: 
@AuthenticationError.CUSTOMER_NOT_FOUND; trigger: '464-032-1572 'Service[
CampaignService.get]" 

this is my auth.ini file

email = "rodrigode...@gmail.com"
password = ""
userAgent = "Rodrigo Developer"
developerToken = "rodrigode...@gmail.com++USD"

; Uncomment to make requests against a client account.
 clientId = "464-032-1572"

; Uncomment the following to use an existing AuthToken.
; authToken = "INSERT_AUTH_TOKEN_HERE"

; Uncomment the following to use existing OAuth information.
; [OAUTH]
; oauth_consumer_key = "INSERT_OAUTH_CONSUMER_KEY_HERE"
; oauth_consumer_secret = "INSERT_OAUTH_CONSUMER_SECRET_HERE"
; oauth_token = "INSERT_OAUTH_TOKEN_HERE"
; oauth_token_secret = "INSERT_OAUTH_TOKEN_SECRET_HERE"


I tested with auth token but also gives error 


thanks for your help

Em sexta-feira, 16 de março de 2012 06h42min47s UTC-3, Anash P. Oommen 
escreveu:
>
> Hi Rodrigo,
>
> 464-032-1572 looks like a production account, not a sandbox account. To 
> use the sandbox, you should 
>
> 1. Run GetCampaigns code example. This initializes the sandbox and creates 
> 5 test sandbox accounts.
> 2. Run GetAccountHierarchy code example. This will return the customer ids 
> of the 5 sandbox accounts you just created.
> 3. Use one of the accounts retrieved in (2) to make calls to the sandbox.
>
> Are you using a client library? Which programming language are you using?
>
> Cheers,
> Anash P. Oommen,
> AdWords API Advisor.
>
> On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>>
>> I'm having problems when applying for the sandbox, it is generating the 
>> error "SoapFaultObject ([message: protected] => @ 
>> AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"
>>
>> I spent all the data correctly ...
>>
>> Anyone know what happens? 
>>
>> thks
>>
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND;

[Anash P. Oommen]

Hi Rodrigo,

464-032-1572 looks like a production account, not a sandbox account. To use 
the sandbox, you should 

1. Run GetCampaigns code example. This initializes the sandbox and creates 
5 test sandbox accounts.
2. Run GetAccountHierarchy code example. This will return the customer ids 
of the 5 sandbox accounts you just created.
3. Use one of the accounts retrieved in (2) to make calls to the sandbox.

Are you using a client library? Which programming language are you using?

Cheers,
Anash P. Oommen,
AdWords API Advisor.

On Friday, 16 March 2012 01:00:40 UTC+5:30, Rodrigo Berlinck wrote:
>
> I'm having problems when applying for the sandbox, it is generating the 
> error "SoapFaultObject ([message: protected] => @ 
> AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"
>
> I spent all the data correctly ...
>
> Anyone know what happens? 
>
> thks
>

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http://groups.google.com/group/adwords-api
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AuthenticationError.CUSTOMER_NOT_FOUND;

[Rodrigo Berlinck]

I'm having problems when applying for the sandbox, it is generating the 
error "SoapFaultObject ([message: protected] => @ 
AuthenticationError.CUSTOMER_NOT_FOUND;trigger: '464-032-1572 '"

I spent all the data correctly ...

Anyone know what happens? 

thks

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi Chirag,
  Due to the nature of the ServicedAccountService - it works on account 
links rather than accounts directly - it cannot return back correct results 
for unlinked accounts.  We recognize that support for obtaining 
clientCustomerId for an unlinked account is a gap in our featureset and 
we're looking into ways to address this shortcoming.

- Kevin Winter
AdWords API Team

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Chirag]

Hi Kevin,

This is the log which i am getting.
Please note i am using PHP Client Library.

[Jan 14 2012 11:56:45.00 - INFO] POST /api/adwords/mcm/v201109/
ServicedAccountService?
oauth_consumer_key=oauth_consumer_key&oauth_token=oauth_token&oauth_signature_method=HMAC-
SHA1&oauth_timestamp=1326522403&oauth_nonce=4f1120239589c&oauth_version=1.0a&oauth_signature=oauth_signature
%3D HTTP/1.1
Host: adwords.google.com
Connection: Keep-Alive
User-Agent: PHP-SOAP/5.3.3-1ubuntu9.7, gzip
Accept-Encoding: gzip, deflate
Content-Encoding: gzip
Content-Type: text/xml; charset=utf-8
SOAPAction: ""
Content-Length: 320


http://schemas.xmlsoap.org/soap/
envelope/" xmlns:ns1="https://adwords.google.com/api/adwords/mcm/
v201109" xmlns:ns2="https://adwords.google.com/api/adwords/cm/
v201109">
  

  developerToken
  AwApi-PHP-2.7.2-Adwords API

  
  

  
false
  

  


HTTP/1.1 200 OK
Content-Type: text/xml; charset=UTF-8
Content-Encoding: gzip
Date: Sat, 14 Jan 2012 06:26:44 GMT
Expires: Sat, 14 Jan 2012 06:26:44 GMT
Cache-Control: private, max-age=0
X-Content-Type-Options: nosniff
X-Frame-Options: SAMEORIGIN
X-XSS-Protection: 1; mode=block
Content-Length: 358
Server: GSE


http://schemas.xmlsoap.org/soap/envelope/";>
  
https://adwords.google.com/api/adwords/
cm/v201109" xmlns="https://adwords.google.com/api/adwords/mcm/
v201109">
  0004b67710b34c400a834b056e8b
  ServicedAccountService
  get
  0
  251
  0

  
  
https://adwords.google.com/api/adwords/mcm/
v201109" xmlns:ns2="https://adwords.google.com/api/adwords/cm/
v201109">
  

  -1
  
  
  false

  

  


On Jan 24, 11:14 pm, Kevin Winter  wrote:
> Hi Chirag,
>   Unfortunately, I never received your SOAP logs.
>
> To re-iterate, you will need to identify the part of your application that
> handles setting the clientCustomerId header and check where it is obtaining
> this value from.  If you are using a specific client library, I can provide
> more precise instructions.
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Saturday, January 14, 2012 1:37:33 AM UTC-5, Chirag wrote:
>
> > Hi Kevin,
>
> > Yes i am getting  clientCustomerId header value as -1?  I have sent
> > you mail of my soap logs.
>
> > Thanks,
>
> > On Jan 12, 9:49 pm, Kevin Winter  wrote:
> > > Hi,
> > >   The error message seems to indicate that -1 is being provided for the
> > > clientCustomerId.  Could you double check your SOAP logs and confirm
> > what
> > > value appears in the clientCustomerId header?
>
> > > - Kevin Winter
> > > AdWords API Team
>
> > > On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote:
>
> > > > Hello,
>
> > > > I am having same problem. I am able to use other customer id perfectly
> > > > with the same script but for some customers only i am this type of
> > > > error. I am using the production environment.
>
> > > > AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1'
> > > > Service[CampaignService.get]
>
> > > > Thanks,

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi Chirag,
  Unfortunately, I never received your SOAP logs.

To re-iterate, you will need to identify the part of your application that 
handles setting the clientCustomerId header and check where it is obtaining 
this value from.  If you are using a specific client library, I can provide 
more precise instructions.

- Kevin Winter
AdWords API Team



On Saturday, January 14, 2012 1:37:33 AM UTC-5, Chirag wrote:
>
> Hi Kevin, 
>
> Yes i am getting  clientCustomerId header value as -1?  I have sent 
> you mail of my soap logs. 
>
> Thanks, 
>
> On Jan 12, 9:49 pm, Kevin Winter  wrote: 
> > Hi, 
> >   The error message seems to indicate that -1 is being provided for the 
> > clientCustomerId.  Could you double check your SOAP logs and confirm 
> what 
> > value appears in the clientCustomerId header? 
> > 
> > - Kevin Winter 
> > AdWords API Team 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote: 
> > 
> > > Hello, 
> > 
> > > I am having same problem. I am able to use other customer id perfectly 
> > > with the same script but for some customers only i am this type of 
> > > error. I am using the production environment. 
> > 
> > > AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1' 
> > > Service[CampaignService.get] 
> > 
> > > Thanks,

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Chirag]

Hi Kevin,

Any suggestions for getting customer id from -1 to real customer ID?
Also getting black customer name. Any suggestions?

On Jan 14, 11:37 am, Chirag  wrote:
> Hi Kevin,
>
> Yes i am getting  clientCustomerId header value as -1?  I have sent
> you mail of my soap logs.
>
> Thanks,
>
> On Jan 12, 9:49 pm, Kevin Winter  wrote:
>
>
>
>
>
>
>
> > Hi,
> >   The error message seems to indicate that -1 is being provided for the
> > clientCustomerId.  Could you double check your SOAP logs and confirm what
> > value appears in the clientCustomerId header?
>
> > - Kevin Winter
> > AdWords API Team
>
> > On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote:
>
> > > Hello,
>
> > > I am having same problem. I am able to use other customer id perfectly
> > > with the same script but for some customers only i am this type of
> > > error. I am using the production environment.
>
> > >AuthenticationError.CUSTOMER_NOT_FOUND@ ; trigger:'-1'
> > > Service[CampaignService.get]
>
> > > Thanks,

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Chirag]

Hi Kevin,

Yes i am getting  clientCustomerId header value as -1?  I have sent
you mail of my soap logs.

Thanks,

On Jan 12, 9:49 pm, Kevin Winter  wrote:
> Hi,
>   The error message seems to indicate that -1 is being provided for the
> clientCustomerId.  Could you double check your SOAP logs and confirm what
> value appears in the clientCustomerId header?
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote:
>
> > Hello,
>
> > I am having same problem. I am able to use other customer id perfectly
> > with the same script but for some customers only i am this type of
> > error. I am using the production environment.
>
> > AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1'
> > Service[CampaignService.get]
>
> > Thanks,

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Chirag]

Hi kevin,

Yes, I am getting clientCustomerId as -1 in my soap logs. Please see
the logs attached.



On Jan 12, 9:49 pm, Kevin Winter  wrote:
> Hi,
>   The error message seems to indicate that -1 is being provided for the
> clientCustomerId.  Could you double check your SOAP logs and confirm what
> value appears in the clientCustomerId header?
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote:
>
> > Hello,
>
> > I am having same problem. I am able to use other customer id perfectly
> > with the same script but for some customers only i am this type of
> > error. I am using the production environment.
>
> > AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1'
> > Service[CampaignService.get]
>
> > Thanks,

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi,
  The error message seems to indicate that -1 is being provided for the 
clientCustomerId.  Could you double check your SOAP logs and confirm what 
value appears in the clientCustomerId header?

- Kevin Winter
AdWords API Team

On Wednesday, January 11, 2012 11:32:08 PM UTC-5, Chirag wrote:
>
> Hello, 
>
> I am having same problem. I am able to use other customer id perfectly 
> with the same script but for some customers only i am this type of 
> error. I am using the production environment. 
>
> AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1' 
> Service[CampaignService.get] 
>
>
> Thanks, 
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Chirag]

Hello,

I am having same problem. I am able to use other customer id perfectly
with the same script but for some customers only i am this type of
error. I am using the production environment.

AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'-1'
Service[CampaignService.get]


Thanks,



On Dec 9 2011, 8:01 pm, Kevin Winter  wrote:
> Hi,
>   Please see my response above.  You cannot use production
> clientCustomerIds in sandbox.
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Tuesday, December 6, 2011 10:16:47 PM UTC-5, TDev wrote:
>
> > Hi,
> > I'm new to adwords. I try to run my first app with the following code
>
> >                    ...
>
> > but i gave the fillowing error when it tries to run  CampaignPage page
> > = cs.get(s) :
>
> > AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'292-505-0786'
> > Service[CampaignService.get]
>
> > Anyone knows whats the reason?
>
> > Thanks

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi,
  Unfortunately, the sandbox has its own set of dummy accounts.  You can 
read more about how to get started with the sandbox 
here: http://code.google.com/apis/adwords/docs/sandbox.html#getting-started

- Kevin Winter
AdWords API Team

On Wednesday, December 28, 2011 8:45:58 AM UTC-5, Felipe - Goobest wrote:
>
> Good morning, Kevin. 
>
> I am using sandbox, need some account set up especially for sandbox? 
>
> I thought all accounts could be used in the sandbox. 
>
> Thank you for your attention. 
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Felipe - Goobest]

Good morning, Kevin.

I am using sandbox, need some account set up especially for sandbox?

I thought all accounts could be used in the sandbox.

Thank you for your attention.

On 28 dez, 07:26, Kevin Winter  wrote:
> Hi,
>   Please also doublecheck that you are not using your production customer
> ID in the sandbox - you have to use the sandbox accounts.
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Saturday, December 24, 2011 7:14:46 AM UTC-5, Felipe - Goobest wrote:
>
> > Good morning, everyone!
>
> > I am using the AdWords API using the Java programming language.
>
> > I was able to connect, and managed to get the entire hierarchy of my
> > mcc. But if I try to connect to a client account, it throws an
> > exception.
>
> > The Id is correct, I tried putting it in the following formats:
>
> > 11 (AuthenticationError.CUSTOMER_NOT_FOUND)
> > 111-111- (invalid ID)
> > cli...@gmail.com (invalid ID)
>
> > I would like to know what the correct way to connect with the
> > customer's account.
>
> > I am trying as follows:
>
> > AdWordsUser AdWordsUser user = new ("mye...@gmail.com", "mypassword",
> > "11", "MyUserAgent", "MyToken", true);
>
> > I've tried with several other customers and the same thing happens.

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Felipe - Goobest]

Good morning, Kevin.

I am using sandbox, need some account set up especially for sandbox?

I thought all accounts could be used in the sandbox.

Thank you for your attention.

On 28 dez, 07:26, Kevin Winter  wrote:
> Hi,
>   Please also doublecheck that you are not using your production customer
> ID in the sandbox - you have to use the sandbox accounts.
>
> - Kevin Winter
> AdWords API Team
>
>
>
>
>
>
>
> On Saturday, December 24, 2011 7:14:46 AM UTC-5, Felipe - Goobest wrote:
>
> > Good morning, everyone!
>
> > I am using the AdWords API using the Java programming language.
>
> > I was able to connect, and managed to get the entire hierarchy of my
> > mcc. But if I try to connect to a client account, it throws an
> > exception.
>
> > The Id is correct, I tried putting it in the following formats:
>
> > 11 (AuthenticationError.CUSTOMER_NOT_FOUND)
> > 111-111- (invalid ID)
> > cli...@gmail.com (invalid ID)
>
> > I would like to know what the correct way to connect with the
> > customer's account.
>
> > I am trying as follows:
>
> > AdWordsUser AdWordsUser user = new ("mye...@gmail.com", "mypassword",
> > "11", "MyUserAgent", "MyToken", true);
>
> > I've tried with several other customers and the same thing happens.

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi,
  Please also doublecheck that you are not using your production customer 
ID in the sandbox - you have to use the sandbox accounts.

- Kevin Winter
AdWords API Team

On Saturday, December 24, 2011 7:14:46 AM UTC-5, Felipe - Goobest wrote:
>
> Good morning, everyone! 
>
> I am using the AdWords API using the Java programming language. 
>
> I was able to connect, and managed to get the entire hierarchy of my 
> mcc. But if I try to connect to a client account, it throws an 
> exception. 
>
> The Id is correct, I tried putting it in the following formats: 
>
> 11 (AuthenticationError.CUSTOMER_NOT_FOUND) 
> 111-111- (invalid ID) 
> cli...@gmail.com (invalid ID) 
>
> I would like to know what the correct way to connect with the 
> customer's account. 
>
> I am trying as follows: 
>
> AdWordsUser AdWordsUser user = new ("mye...@gmail.com", "mypassword", 
> "11", "MyUserAgent", "MyToken", true); 
>
> I've tried with several other customers and the same thing happens. 
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Danial Klimkin]

Hello Felipe,


It could be either "123-456-7890" or "1234567890". Please make sure you use 
correct login credentials (MCC login and password) and customer account ID 
is correct. If everything else fails, please send me your MCC ID, login and 
full XML log of your request and server reply over email.


-Danial, AdWords API Team.

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AuthenticationError.CUSTOMER_NOT_FOUND

[Felipe - Goobest]

Good morning, everyone!

I am using the AdWords API using the Java programming language.

I was able to connect, and managed to get the entire hierarchy of my
mcc. But if I try to connect to a client account, it throws an
exception.

The Id is correct, I tried putting it in the following formats:

11 (AuthenticationError.CUSTOMER_NOT_FOUND)
111-111- (invalid ID)
cli...@gmail.com (invalid ID)

I would like to know what the correct way to connect with the
customer's account.

I am trying as follows:

AdWordsUser AdWordsUser user = new ("myem...@gmail.com", "mypassword",
"11", "MyUserAgent", "MyToken", true);

I've tried with several other customers and the same thing happens.

Following is the exception:

AxisFault
 faultCode: {http://schemas.xmlsoap.org/soap/envelope/} Server
 faultSubcode:
 faultString: @ AuthenticationError.CUSTOMER_NOT_FOUND; trigger:
'11 'Service [CampaignService.get]
 faultActor:
 faultNode:
 faultDetail:
@; Trigger: 11 ' xmlns: xsi = "http://www.w3.org/2001/
XMLSchema-instance"

AuthenticationError.CUSTOMER_NOT_FOUND @; trigger: '11
'Service [CampaignService.get]
at sun.reflect.NativeConstructorAccessorImpl.newInstance0 (Native
Method)
at sun.reflect.NativeConstructorAccessorImpl.newInstance (Unknown
Source)
at sun.reflect.DelegatingConstructorAccessorImpl.newInstance (Unknown
Source)
at java.lang.reflect.Constructor.newInstance (Unknown Source)
at java.lang.Class.newInstance0 (Unknown Source)
at java.lang.Class.newInstance (Unknown Source)
at org.apache.axis.encoding.ser.BeanDeserializer. 
(BeanDeserializer.java: 104)
at org.apache.axis.encoding.ser.BeanDeserializer. 
(BeanDeserializer.java: 90)
at com.google.api.adwords.v200909.cm.ApiException.getDeserializer
(ApiException.java: 142)
at sun.reflect.NativeMethodAccessorImpl.invoke0 (Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke (Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke (Unknown Source)
at java.lang.reflect.Method.invoke (Unknown Source)
at
at
at org.apache.axis.encoding.DeserializationContext.getDeserializer
(DeserializationContext.java: 464)
at
at org.apache.axis.message.SOAPFaultDetailsBuilder.onStartChild
(SOAPFaultDetailsBuilder.java: 157)
at org.apache.axis.encoding.DeserializationContext.startElement
(DeserializationContext.java: 1035)
com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement
at (Unknown Source)
com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.scanStartElement
at (Unknown Source)
at Source)
com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next at
(Unknown Source)
com.sun.org.apache.xerces.internal.impl.XMLNSDocumentScannerImpl.next
at (Unknown Source)
com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument
at (Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse
(Unknown Source)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse
(Unknown Source)
com.sun.org.apache.xerces.internal.parsers.XMLParser.parse at (Unknown
Source)
com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse at
(Unknown Source)
com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl
JAXPSAXParser.parse at $ (Unknown Source)
at javax.xml.parsers.SAXParser.parse (Unknown Source)
at org.apache.axis.encoding.DeserializationContext.parse
(DeserializationContext.java: 227)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope (SOAPPart.java: 696)
org.apache.axis.Message.getSOAPEnvelope at (Message.java: 435)
at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke
(MustUnderstandChecker.java: 62)
at org.apache.axis.client.AxisClient.invoke (AxisClient.java: 206)
at org.apache.axis.client.Call.invokeEngine (Call.java: 2784)
at org.apache.axis.client.Call.invoke (Call.java: 2767)
at org.apache.axis.client.Call.invoke (Call.java: 2443)
at org.apache.axis.client.Call.invoke (Call.java: 2366)
at org.apache.axis.client.Call.invoke (Call.java: 1812)
at
at Teste.main (Teste.java: 50)

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi,
  Please see my response above.  You cannot use production 
clientCustomerIds in sandbox.

- Kevin Winter
AdWords API Team

On Tuesday, December 6, 2011 10:16:47 PM UTC-5, TDev wrote:
>
> Hi,
> I'm new to adwords. I try to run my first app with the following code
>
>...
>
> but i gave the fillowing error when it tries to run  CampaignPage page
> = cs.get(s) :
>
> AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'292-505-0786'
> Service[CampaignService.get]
>
> Anyone knows whats the reason?
>
> Thanks
>
>

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AuthenticationError.CUSTOMER_NOT_FOUND

[TDev]

Hi,
I'm new to adwords. I try to run my first app with the following code
snippet :
try
{
user = new AdWordsUser();
(user.Config as AdWordsAppConfig).Email = "myemail";
(user.Config as AdWordsAppConfig).Password= "pwd";
(user.Config as AdWordsAppConfig).UserAgent=
"companyname";
(user.Config as AdWordsAppConfig).ClientCustomerId =
"111-111-";
(user.Config as AdWordsAppConfig).DeveloperToken =
"myemail++USD";
(user.Config as
AdWordsAppConfig).LegacyAdWordsApiServer = "https://
sandbox.google.com";
(user.Config as AdWordsAppConfig).AdWordsApiServer =
"https://adwords-sandbox.google.com";;


CampaignService cs =
 
(CampaignService)user.GetService(AdWordsService.v201109.CampaignService);

//creat a selector
Selector s = new Selector();
s.fields = new string[] { "Id", "Name", "Status" };


//get all campaigns
CampaignPage page = cs.get(s);

//display campaigns
if (page != null && page.entries != null &&
page.entries.Length > 0)
{
foreach (Campaign campaign in page.entries)
{
  ..
}
}
}
catch (Exception ex)
{
   ...
}

}



but i gave the fillowing error when it tries to run  CampaignPage page
= cs.get(s) :

AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'292-505-0786'
Service[CampaignService.get]

Anyone knows whats the reason?

Thanks

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi,
  You are having the same issue as Pablo, which is that the customer IDs 
from production are not valid in the sandbox.  You can run the 
GetAccountHierarchy example in the sandbox to get the clientCustomerId to 
use for future requests.  Alternatively, the GetClientCustomerId example 
can translate between the sandbox emails (in the form client_N+email, so 
client_1+name @ example.com where N is between 1 and 5 inclusive) to 
sandbox clientCustomerIds.

- Kevin Winter
AdWords API Team

On Monday, December 5, 2011 5:10:57 AM UTC-5, bana...@yahoo.com wrote:
>
> Hello,
> I'm starting to work with the AdWords API and I've downloaded the
> latest
> version 201109.
> In the sandbox, I can connect fine, and perform the functions 'get',
> but want
> to run the example AddCampains.php asks me to use the clientId, and to
> introduce
> it gives me the following error, and I can not find the solution.
> Error
>AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'950-136-8992'
> Service[CampaignService.mutate]
> Can anyone help me please.
> thank you very much
> B Anand
>

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Danial Klimkin]

Hello fdb10,


For v201109 only clientCustomerId could be used for account identification. 
Please use the client IDs.


-Danial, AdWords API Team.

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AuthenticationError.CUSTOMER_NOT_FOUND

[banan...@yahoo.com]

Hello,
I'm starting to work with the AdWords API and I've downloaded the
latest
version 201109.
In the sandbox, I can connect fine, and perform the functions 'get',
but want
to run the example AddCampains.php asks me to use the clientId, and to
introduce
it gives me the following error, and I can not find the solution.
Error
   AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'950-136-8992'
Service[CampaignService.mutate]
Can anyone help me please.
thank you very much
B Anand

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[JKW]

  I am having the same problem.  Any resolution on this?

On Nov 14, 10:51 am, Kevin Winter  wrote:
> Hi Pablo,
>   Could you please email me off-list with the specific AdWords Customer ID
> in question?
>
> - Kevin Winter
> AdWords API Team

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AuthenticationError.CUSTOMER_NOT_FOUND

[fdb10]

Hi All,

I'm having problem with running the example codes from the PHP Client
Library. I'm using sandbox with library version v201109.
Im also using "clientEmail" instead of "clientCustomerId". What
configuration should I do to run the example. Thanks.

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Re: AuthenticationError.CUSTOMER_NOT_FOUND

[Kevin Winter]

Hi Pablo,
  Could you please email me off-list with the specific AdWords Customer ID 
in question?

- Kevin Winter
AdWords API Team

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AuthenticationError.CUSTOMER_NOT_FOUND

[pablo]

Hello,

I'm starting to work with the AdWords API and I've downloaded the latest 
version 201109.
In the sandbox, I can connect fine, and perform the functions 'get', but want 
to run the example AddCampains.php asks me to use the clientId, and to 
introduce 
it gives me the following error, and I can not find the solution.

Error
   AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'XXX-XXX-' 
Service[CampaignService.mutate] 


Can anyone help me please.

thank you very much
Pablo

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AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

[AdWords API Advisor]

Hi,

I cannot find that request ID anywhere in the production logs.  Can
you double check your settings and make sure you are sending this
request to the production URL?

Best,
- Eric

On Mar 26, 6:27 am, "pollard_pi...@yahoo.co.uk"
 wrote:
> Hi Eric,
>
> Production.  It works fine on sandbox, it is when we try to connect up
> with the live service that we have a problem.
>
> The request ID from the SOAP_xml.log file is
> d5cc334945338399089e5638e67ff50b
>
> This is the API being used:
> https://adwords.google.com/api/adwords/
> cm/v200909" xmlns:ns2="https://adwords.google.com/api/adwords/o/
> v200909">
>
> Thanks

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AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

[pollard_pi...@yahoo.co.uk]

Hi Eric,

Production.  It works fine on sandbox, it is when we try to connect up
with the live service that we have a problem.

The request ID from the SOAP_xml.log file is
d5cc334945338399089e5638e67ff50b

This is the API being used:
https://adwords.google.com/api/adwords/
cm/v200909" xmlns:ns2="https://adwords.google.com/api/adwords/o/
v200909">

Thanks

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AdWords API Re: AuthenticationError.CUSTOMER_NOT_FOUND

[AdWords API Advisor]

Hi Dawn,

Are you making a request against sandbox or production?  Do you have
the SOAP XML logs or a request ID from a failed request?

Best,
- Eric Koleda, AdWords API Team

On Mar 22, 11:11 am, dawn  wrote:
> Hi,
>
> when trying to make a request to the KeywordToolService, however I
> keep getting the error
>
> AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'mycustomerid'
>
> I've ensured that I'm using the right client ID by copying and pasting
> from the MCC's client list.  I've tried with and without the - marks
> in the ID, neither work.  I also know that this client is an adwords
> user, as I've logged into it in the past.
>
> I'm using the PHP version of the API.
>
> Do you have any pointers as to where I may be going wrong?
>
> Thanks,
> Dawn

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AdWords API AuthenticationError.CUSTOMER_NOT_FOUND

[dawn]

Hi,

when trying to make a request to the KeywordToolService, however I
keep getting the error

AuthenticationError.CUSTOMER_NOT_FOUND @ ; trigger:'mycustomerid'

I've ensured that I'm using the right client ID by copying and pasting
from the MCC's client list.  I've tried with and without the - marks
in the ID, neither work.  I also know that this client is an adwords
user, as I've logged into it in the past.

I'm using the PHP version of the API.

Do you have any pointers as to where I may be going wrong?

Thanks,
Dawn

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