Re: Conversions in report with no cost or clicks

2011-06-15 Thread GregT
Kevin, thanks for responding.

At this point, I wonder if there may be a bug in the adwords reports.
Please tell me if you agree.

I ran across 
http://adwords.google.com/support/aw/bin/answer.py?hl=enanswer=145453ctx=top5src=top5
while trying to solve something unrelated.  I can see how reason #3
given there would explain why, generally speaking, it might be
possible to sometimes have a keyword on a given day that has a
conversion but no cost or clicks [to summarize: b/c the click(s) were
determined to be invalid clicks and removed].

For one of the three examples I gave, that seems plausible.  However,
I took your advice and looked in the adwords UI for this client,
looking at the keywords tab and limiting it to just the individual
days of interest.  For the occasion on 5/22/2011, the adwords UI
agrees and shows the conversion and matching conversion value, with 0
clicks and 0 cost.  However, for the 5/19/2011 and 6/4/2011 instances,
the adwords UI does not agree with the v201101 keyword performance and
search performance reports.  Both v201101 reports return that there
were 0 clicks and 0 cost for the given keywords on that day, yet a
conversion with some value, but the adwords UI agrees with the
conversion and its value, but list a click and associated cost.
Shouldn't the adwords UI and the reports agree?

Thanks,
Greg


On Jun 14, 10:40 am, Kevin Winter kevin.win...@google.com wrote:
 Greg,
   You might also want to post this on the regular AdWords forums if you can
 see the same discrepancy in both AdWords UI and API.

 - Kevin Winter
 AdWords API Team

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Re: Conversions in report with no cost or clicks

2011-06-14 Thread Kevin Winter
Greg,
  You might also want to post this on the regular AdWords forums if you can 
see the same discrepancy in both AdWords UI and API.

- Kevin Winter
AdWords API Team

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Conversions in report with no cost or clicks

2011-06-10 Thread GregT
Hi,

We're using the v201101 API and seeing what seems like odd behavior to
us in the SEARCH_QUERY_PERFORMANCE_REPORT and the
KEYWORDS_PERFORMANCE_REPORT for at least one client.  We are doing
daily aggregation, and the reports indicate some instances where a
given keyword has a conversion and a conversion value on a given day,
but there are no clicks or cost for the keyword for that day.  This
client is using google conversion tracking [not google analytics].

For someone on the google team with access, an example search query
performance report showing this is report 39628884.  There are
currently 3 rows in the report that show this oddity: on 5/19/2011,
5/22/2011, and 6/4/2011.

This would seem like incorrect data.  Does this kind of data make
sense?

Thanks,
Greg

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Re: Conversions in report with no cost or clicks

2011-06-10 Thread Reed
Those are most likely latent conversions.  The impression and click
occured on a prior day, but the conversion didn't happen until the day
that you are reporting on.  The conversion on an impression can occur
up to 30 days after the actual impression (30 days is the life of the
cookie set on the user's browser by the impression).  Example would be
someone doing a search, clicking through to your site,but not going to
the conversion page.  Then a day or two later they decide to make the
purchase, and go to the page and continue through to the page that you
have tagged as a conversion page.  That's day's keyword performance
files will not show the click or impression, but will show the
conversion.
-reed

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Re: Conversions in report with no cost or clicks

2011-06-10 Thread GregT
Thanks for your response, Reed.

However, I don't think that's what's going on.  Based upon past
experience and official information from google like at
http://adwords.google.com/support/aw/bin/answer.py?hl=enanswer=86282
[Please note that when viewing conversions for a specified time
period, conversions are assigned to the date on which the ad click
occurs, not the date on which the conversion occurs], all conversions
should be attributed to the day on which the click occurred.

This is why seeing reports with data that there were no clicks or cost
for a keyword on a given day and yet there's a conversion [and
conversion value] is confusing, and is making me wonder if there's a
bug in google's reports or if there's some explanation for why this
would be accurate.

Thanks,
Greg

On Jun 10, 1:07 pm, Reed r...@powellgenealogy.com wrote:
 Those are most likely latent conversions.  The impression and click
 occured on a prior day, but the conversion didn't happen until the day
 that you are reporting on.  The conversion on an impression can occur
 up to 30 days after the actual impression (30 days is the life of the
 cookie set on the user's browser by the impression).  Example would be
 someone doing a search, clicking through to your site,but not going to
 the conversion page.  Then a day or two later they decide to make the
 purchase, and go to the page and continue through to the page that you
 have tagged as a conversion page.  That's day's keyword performance
 files will not show the click or impression, but will show the
 conversion.
 -reed

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Re: Conversions in report with no cost or clicks

2011-06-10 Thread Reed
Greg - I thought that you meant that you were pulling back-dated data
and saw the conversions, which is what should happen for latent
conversions.  But it sounds like you're pulling data today (for
instance) for date xx/xx/xx and seeing conversions but previous data
pulls saw no clicks?  That would be pretty interesting.  Theoretically
I guess that could happen if the conversion occured more than 30 days
after the click because the browser cookie would have expired and so
adWords would not know how to attribute the conversion.  Or if the
user did something else to erase cookies, or got to the conversion
page directly without going through a search.  The conversion JS
snippet would still fire in those cases.
Good luck tracking it down!
-reed

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