subject:"Internal error when asking for product_group_view stats for listing

Re: internal error when asking for product_group_view stats for listing_group.type unit

2024-02-09 Thread Konstantin Tarassow

Hello,

are there any news on this?

We still have 2 accounts which run into the Internal Error.


*8875125139*

---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "IyQaAt-kGQOON5NocTeJNA",
"date": "Fri, 09 Feb 2024 14:15:48 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"IyQaAt-kGQOON5NocTeJNA"}




*7041860131*


---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=7041860131",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"7041860131","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-10'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "-hXX-ebMy5pLNAU3ufwqcg",
"date": "Fri, 09 Feb 2024 14:21:28 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"-hXX-ebMy5pLNAU3ufwqcg"}



On Monday, January 29, 2024 at 8:48:46 PM UTC+1 Konstantin Tarassow wrote:

> Just ran a fresh retry:
>
> *7041860131*
> *Internal error*
> *"request-id": "xxrYqrzE2RMHu_a38pPBrg", "date": "Mon, 29 Jan 2024 
> 16:03:25 GMT",*
>
> Method Name: 
> /google.ads.googleads.v14.services.GoogleAdsService/SearchStream
> Host: googleads.googleapis.com
> Headers: {
> "x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
> gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
> "x-goog-request-params": "customer_id=7041860131",
>
> "developer-token": "REDACTED",
> "login-customer-id": "4554523147"
> }
> Request:
> {"customerId":"7041860131","query":"\nSELECT 
> segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
>  
>FROM product_group_view\nWHERE 
> segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
>  AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
> ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
> ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
>  AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
> metrics.impressions > 0  AND segments.date = '2024-01-01' "}
>
> Response
> ---
> Headers: {
> "request-id": "xxrYqrzE2RMHu_a38pPBrg",
> "date": "Mon, 29 Jan 2024 16:03:25 GMT",
>
> "alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\";

Re: internal error when asking for product_group_view stats for listing_group.type unit

2024-01-29 Thread Konstantin Tarassow

Just ran a fresh retry:

*7041860131*
*Internal error*
*"request-id": "xxrYqrzE2RMHu_a38pPBrg", "date": "Mon, 29 Jan 2024 16:03:25 
GMT",*

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=7041860131",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"7041860131","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "xxrYqrzE2RMHu_a38pPBrg",
"date": "Mon, 29 Jan 2024 16:03:25 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.





*8875125139*
*Internal error*
*"request-id": "EzraB_Av0WPkHCX6pw3_BQ", "date": "Mon, 29 Jan 2024 15:58:17 
GMT",*

Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=8875125139",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"8875125139","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "EzraB_Av0WPkHCX6pw3_BQ",
"date": "Mon, 29 Jan 2024 15:58:17 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.


The third one is interesting, it now says that the account is deactivated, 
which is not true,
we verify specifically with the customer, he says he did not touch it in 
any way.

*6600753004*

*The customer account can't be accessed because it is not yet enabled or 
has been deactivated.*
* "request-id": "V_kDYTHeL-URYkJeImoEyQ", "Mon, 29 Jan 2024 15:57:14 GMT",*

Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=6600753004",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"6600753004","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nsegments.keyword.ad_group_criterion,\nad_group_ad.ad.id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.interactions,\nmetrics.impressions\n
 
   FROM ad_group_ad\nWHERE 
segments.date BETWEEN '2024-01-01' AND '2024-01-28'\n   
 AND campaign.status IN (ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN (ENABLED, PAUSED, REMOVED)\nAND 
ad_group_ad.status IN(ENABLED, PAUSED, REMOVED)\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-01' "}

Response
---
Headers: {
"request-id": "V_kDYTHeL-URYkJeImoEyQ",
"date": "Mon, 29 Jan 2024 15:57:14 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 7
Details: The caller does not have permission

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Re: internal error when asking for product_group_view stats for listing_group.type unit

2024-01-28 Thread Konstantin Tarassow

Hi,

just wanted to ask what the current status on this is.

In the meantime, client 6122809176 seems to be working again, now we 'only' 
have 3 more accounts which run into Internal Error.

7041860131
6600753004
8875125139

Whatever you did to 6122809176, can you please do the same for those 3 too?

Thanks!

On Friday, January 19, 2024 at 2:19:25 AM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for getting back to us.
>
> I will check with our team regarding your issue, and one of my team 
> members will reach out to you once we have an update on this. Meanwhile, 
> your patience is highly appreciated. 
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rX0D4:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Re: internal error when asking for product_group_view stats for listing_group.type unit

2024-01-18 Thread Konstantin Tarassow

Hello, I sent you details in a private reply. We are already doing 
automatic retries with back-off etc. We are consistently running into an 
Internal Error with such queries for a week already.

On Wednesday, January 17, 2024 at 1:08:07 AM UTC+1 Google Ads API Forum 
Advisor wrote:

> Hi,
>
> Thank you for reaching out to the Google Ads API support team.
>
> After reviewing your concern, I understand that you are encountering the "
> INTERNAL_ERROR 
> "
>  
> when pulling data from the product_group_view resource.
>
> Kindly note that INTERNAL_ERROR 
> 
>  
> occurs when something unexpected happens while processing the request. You 
> can retry any requests that failed with this error using an exponential 
> backoff schedule for the retries.
>
> If you are still getting the same errors even after retrying, kindly 
> provide us with the latest complete API logs (request 
> 
>  
> and response 
> 
>  
> with request-id 
> 
>  
> and request header 
> )
>  
> generated at your end.
>
> If you are using a client library and haven't enabled logging yet, I would 
> request that you enable logging for the specific client library that you 
> are using. You can refer to the guides Java 
> ,
>  
> .Net 
> ,
>  
> PHP 
> ,
>  
> Python 
> ,
>  
> Ruby 
> 
>  
> or Perl 
> 
>  
> to enable logging at your end. For REST interface requests, you can enable 
> logging via the curl command by using the -i flag.
>
> You can send the details via the *Reply privately to the author option* 
> or a *direct private reply* to this email. 
> This message is in relation to case "ref:!00D1U01174p.!5004Q02rX0D4:ref"
>
> Thanks,
>   
> [image: Google Logo] Google Ads API Team 
>
>
>

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Internal error when asking for product_group_view stats for listing_group.type UNIT

2024-01-16 Thread Konstantin Tarassow

Hello,

since 2024-01-10 multiple accounts of our clients stopped delivering data 
via API.
When debugging we could pinpoint the problem to the following query:

SELECT segments.date campaign.id ad_group.id 
ad_group_criterion.criterion_id, ad_group_criterion.criterion_id, 
segments.ad_network_type, segments.device, metrics.cost_micros, 
metrics.clicks, metrics.impressions, metrics.impressions
 FROM product_group_viewWHERE segments.date BETWEEN 
'2024-01-10' AND '2024-01-15'AND campaign.status 
IN(ENABLED, PAUSED, REMOVED)AND ad_group.status 
IN(ENABLED, PAUSED, REMOVED) AND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)
AND ad_group_criterion.listing_group.type = 'UNIT'  AND 
metrics.impressions > 0  AND segments.date = '2024-01-10'


Here is an example request, response with Ids, query log etc.

---
Method Name: 
/google.ads.googleads.v14.services.GoogleAdsService/SearchStream
Host: googleads.googleapis.com
Headers: {
"x-goog-api-client": "gl-php\/8.0.30 gccl\/19.2.0 gapic\/19.2.0 
gax\/1.18.2 grpc\/1.50.2 rest\/1.18.2 pb\/+n",
"x-goog-request-params": "customer_id=6122809176",
"developer-token": "REDACTED",
"login-customer-id": "4554523147"
}
Request:
{"customerId":"6122809176","query":"\nSELECT 
segments.date,\ncampaign.id,\nad_group.id,\nad_group_criterion.criterion_id,\nad_group_criterion.criterion_id,\nsegments.ad_network_type,\nsegments.device,\nmetrics.cost_micros,\nmetrics.clicks,\nmetrics.impressions,\nmetrics.impressions\n
 
   FROM product_group_view\nWHERE 
segments.date BETWEEN '2024-01-10' AND '2024-01-15'\n   
 AND campaign.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group.status IN(ENABLED, PAUSED, REMOVED)\nAND 
ad_group_criterion.status IN(ENABLED, PAUSED, REMOVED)\n   
 AND ad_group_criterion.listing_group.type = 'UNIT'\n AND 
metrics.impressions > 0  AND segments.date = '2024-01-10' "}

Response
---
Headers: {
"request-id": "e31ZJDPF02Xfo145qZnyaA",
"date": "Tue, 16 Jan 2024 21:56:59 GMT",
"alt-svc": "h3=\":443\"; ma=2592000,h3-29=\":443\"; ma=2592000"
}

Fault
---
Status code: 13
Details: Internal error encountered.
Failure: 
{"errors":[{"errorCode":{"internalError":"INTERNAL_ERROR"},"message":"An 
internal error has occurred."}],"requestId":"e31ZJDPF02Xfo145qZnyaA"}

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Re: internal error when asking for product_group_view stats for listing_group.type unit

Re: internal error when asking for product_group_view stats for listing_group.type unit

Re: internal error when asking for product_group_view stats for listing_group.type unit

Re: internal error when asking for product_group_view stats for listing_group.type unit

Internal error when asking for product_group_view stats for listing_group.type UNIT

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