Re: Update the status of a CrmBasedUserList from Closed to Open

['Thanet Knack Praneenararat (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hello Greg,

We're investigating this and will get back to you soon when I hear any news.

Best,
Thanet, AdWords API Team

On Saturday, October 27, 2018 at 7:11:13 AM UTC+9, GregT wrote:
>
> I've replied privately to you, Dannison.
>
> FYI,
> Greg
>
> On Thursday, October 25, 2018 at 11:27:44 AM UTC-5, Dannison Yao (AdWords 
> API Team) wrote:
>>
>> Hi Greg,
>>
>> Could you provide the complete SOAP request and response logs when you 
>> encountered the error CANNOT_ADD_CLOSED_USER_LIST so I could investigate 
>> this further? I would need the logs for me to better assist you. You may 
>> send these to me via the *Reply privately to author* option. If you have 
>> not enabled logging, you may follow this guide 
>> 
>>  on 
>> how to do so.
>>
>> Regards,
>> Dannison
>> AdWords API Team
>>
>> On Wednesday, October 24, 2018 at 11:23:20 PM UTC+8, GregT wrote:
>>>
>>> Hi, Dannison.
>>>
>>> For our situation, there's not much to show in the way of SOAP logs. The 
>>> issue is that in our test account, all remarketing audiences get closed 
>>> quickly, making them unusable in tests (if you try to add them to an ad 
>>> group, you get a CriterionError.CANNOT_ADD_CLOSED_USER_LIST error). This 
>>> just started happening in the last couple weeks - these audiences in this 
>>> test account have existed, in an open membership status, for years before 
>>> then. If we look at the test account in the Google Ads UI, the UI shows 
>>> them all as closed, and if we (in the UI) change them back to Open, they 
>>> only stay open for an hour or less. If it'd be helpful to know the id of 
>>> our test account, I can email that to you.
>>>
>>> Thanks,
>>> Greg
>>>
>>> On Wednesday, October 24, 2018 at 1:24:12 AM UTC-5, Dannison Yao 
>>> (AdWords API Team) wrote:

 Hi Joana/Greg,

 The user list status should not be affected with the membershipLifeSpan 
 ,
  
 it has also nothing to do with low volume. Could you provide the complete 
 SOAP request and response logs that were generated when you were trying to 
 add a member in your user list so that I could investigate this further?

 Regards,
 Dannison
 AdWords API Team

 On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote:
>
> Hi Dannison,
>
> Thanks for coming back to me.
>
> I tried the code again, also in another audience that created after, 
> and it didn't work for any case.
> As we are using testing data, the audience size is < 100. Could be it 
> a reason why the audience sets to close, and also the lifespanmember 
> value 
> drops from 180 to 1?
>
> I appreciate that an OPEN status means that the list is still 
> populating members and can still be targeted, and if CLOSED, then the 
> list 
> is not being populated already and cannot be used for targeting anymore.
> So, I have a question: Why do lists automatically *Close*, without 
> our intervention, a little while after they are created? (Could it be due 
> to low volumes?)
>
> To clarify what we're trying to achieve, we need audiences to stay 
> *Open*, so we can keep adding recipients to them on a daily basis. 
> How can I grant that?
>
> Any help with this, greatly appreciated
>
> Thanks,
> Joana
>
> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
> (AdWords API Team) escreveu:
>>
>> Hi Joana,
>>
>> Your code appears to be logically correct. If recent changes have 
>> been applied to your user list, it usually takes a while before it is 
>> reflected. Could you try running your code again and see if the changes 
>> have been reflected? If not, could you provide the complete SOAP request 
>> and response logs that were generated after setting the status to 
>> *OPEN* so I could investigate this further? You may send the 
>> requested information using the *Reply privately to author* option. 
>> If you have not enabled logging yet, you may follow this guide 
>> 
>>  on 
>> how to do so.
>>
>> According to this guide about the CrmBasedUserLIst.status 
>> ,
>>  
>> if the status is *OPEN*, the list is still populating members and 
>> can still be targeted. If it is set to *CLOSED*, then the list is 
>> not being populated already and cannot be used for targeting anymore. 
>> From 
>> your understanding, *client 1 *and *client 2* should be in the list, 
>> while *client 3* should not be in the list because it was targ

Re: Update the status of a CrmBasedUserList from Closed to Open

[henry caparroso]

me too, I lkie you a problem, I havew no deal to fix that 
On Saturday, October 20, 2018 at 6:17:53 AM UTC+7, Joana Esteves wrote:
>
> Hi Google team,
>
> I'm using your API, using PHP client library, to update Customer Lists 
> daily.
>
> We noticed that some of the lists are closed status, checked by 
> select/query the list for it status:
> $selector->setFields(['Id', 'Name', 'Status']); 
>  (...)
>
> var_dump($user_list->getStatus()); // CLOSED
>
> it returns: closed, the same status I can see on the UI.
>
> Then I use the code to set the OPEN status:
> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
>   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
>   var_dump($user_list->getStatus());
> }
>
> immediately after set the status using this code, the list updates it 
> status (checked with the var_dump), but it doesn't show on UI
> also, if I query the status again (code snippet 1), the customer list 
> status is closed.
>
>
> Also, can I clarify with you how updating customers to a customer list can 
> be affected by the status of the list?
>
>> "Membership status" shows whether a list is adding more users or not.
>> *Open* means that new visitors are still being added.
>> *Closed* means that no new visitors are added.
>
>
> *day 1* -  new customer list created, *client 1* and* client 2* added the 
> customer list, and at this time the status of the list is open;
> *day 2* - get customer list by id, the status of the list is closed, and 
> added *client 1* and *client 3* to the customer list.
>
> By documentation, what I understand is:
> - client 1 is in the list
> - client 2 is not in the list, because it was added after the list be 
> closed (somehow by google adwords end)
>
> If this is the case, is a massive problem to us. Can you please clarify my 
> assumptions by reading your docs?
>
>
> Thanks a lot,
> Joana
>

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Re: Update the status of a CrmBasedUserList from Closed to Open

[GregT]

I've replied privately to you, Dannison.

FYI,
Greg

On Thursday, October 25, 2018 at 11:27:44 AM UTC-5, Dannison Yao (AdWords 
API Team) wrote:
>
> Hi Greg,
>
> Could you provide the complete SOAP request and response logs when you 
> encountered the error CANNOT_ADD_CLOSED_USER_LIST so I could investigate 
> this further? I would need the logs for me to better assist you. You may 
> send these to me via the *Reply privately to author* option. If you have 
> not enabled logging, you may follow this guide 
> 
>  on 
> how to do so.
>
> Regards,
> Dannison
> AdWords API Team
>
> On Wednesday, October 24, 2018 at 11:23:20 PM UTC+8, GregT wrote:
>>
>> Hi, Dannison.
>>
>> For our situation, there's not much to show in the way of SOAP logs. The 
>> issue is that in our test account, all remarketing audiences get closed 
>> quickly, making them unusable in tests (if you try to add them to an ad 
>> group, you get a CriterionError.CANNOT_ADD_CLOSED_USER_LIST error). This 
>> just started happening in the last couple weeks - these audiences in this 
>> test account have existed, in an open membership status, for years before 
>> then. If we look at the test account in the Google Ads UI, the UI shows 
>> them all as closed, and if we (in the UI) change them back to Open, they 
>> only stay open for an hour or less. If it'd be helpful to know the id of 
>> our test account, I can email that to you.
>>
>> Thanks,
>> Greg
>>
>> On Wednesday, October 24, 2018 at 1:24:12 AM UTC-5, Dannison Yao (AdWords 
>> API Team) wrote:
>>>
>>> Hi Joana/Greg,
>>>
>>> The user list status should not be affected with the membershipLifeSpan 
>>> ,
>>>  
>>> it has also nothing to do with low volume. Could you provide the complete 
>>> SOAP request and response logs that were generated when you were trying to 
>>> add a member in your user list so that I could investigate this further?
>>>
>>> Regards,
>>> Dannison
>>> AdWords API Team
>>>
>>> On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote:

 Hi Dannison,

 Thanks for coming back to me.

 I tried the code again, also in another audience that created after, 
 and it didn't work for any case.
 As we are using testing data, the audience size is < 100. Could be it a 
 reason why the audience sets to close, and also the lifespanmember value 
 drops from 180 to 1?

 I appreciate that an OPEN status means that the list is still 
 populating members and can still be targeted, and if CLOSED, then the list 
 is not being populated already and cannot be used for targeting anymore.
 So, I have a question: Why do lists automatically *Close*, without our 
 intervention, a little while after they are created? (Could it be due to 
 low volumes?)

 To clarify what we're trying to achieve, we need audiences to stay 
 *Open*, so we can keep adding recipients to them on a daily basis. How 
 can I grant that?

 Any help with this, greatly appreciated

 Thanks,
 Joana

 segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
 (AdWords API Team) escreveu:
>
> Hi Joana,
>
> Your code appears to be logically correct. If recent changes have been 
> applied to your user list, it usually takes a while before it is 
> reflected. 
> Could you try running your code again and see if the changes have been 
> reflected? If not, could you provide the complete SOAP request and 
> response 
> logs that were generated after setting the status to *OPEN* so I 
> could investigate this further? You may send the requested information 
> using the *Reply privately to author* option. If you have not enabled 
> logging yet, you may follow this guide 
> 
>  on 
> how to do so.
>
> According to this guide about the CrmBasedUserLIst.status 
> ,
>  
> if the status is *OPEN*, the list is still populating members and can 
> still be targeted. If it is set to *CLOSED*, then the list is not 
> being populated already and cannot be used for targeting anymore. From 
> your 
> understanding, *client 1 *and *client 2* should be in the list, while 
> *client 
> 3* should not be in the list because it was targeted after the list 
> was CLOSED.
>
> Regards,
> Dannison
> AdWords API Team
>
> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>>
>> Hi Google team,
>>
>> I'm using your API, using PHP client library, to update Customer 
>>

Re: Update the status of a CrmBasedUserList from Closed to Open

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Dorian,

Could you also provide your SOAP request and response logs that were 
generated when you encountered this similar situation? It would help in the 
team's investigation. You may send these to me via the *Reply privately to 
author* option.

Regards,
Dannison
AdWords API Team

On Friday, October 26, 2018 at 12:50:39 AM UTC+8, Dorian Kind wrote:
>
> We've also seen a similar thing happen (audience lists being closed for no 
> apparent reason) during the last month or so, but in production accounts in 
> our case. I think our business side have escalated this with a Google Ads 
> account manager, but I'm not sure if there's been any sort of conclusion 
> yet.
>
> Best regards,
> Dorian
>
> On Tuesday, 23 October 2018 17:04:37 UTC+2, GregT wrote:
>>
>> Just wanted to chime in that this kind of thing is affecting us in our 
>> test account as well. We've had audiences that we manually created years 
>> ago that have remained open all this time. In our automated tests, we 
>> download all audiences, expect to find some, and then use them to create ad 
>> group and campaign bid modifiers (our system doesn't create/modify 
>> audiences, just audience bid modifiers, so that's what we test). These 
>> kinds of tests have all run without issues for years, but have started 
>> failing within the last couple weeks because the audiences we download from 
>> our test account have been closed. When we've gone into the Google Ads UI 
>> and re-marked them as Open, they only stay that way for a few minutes to an 
>> hour, which often doesn't give time for our entire test suite to run (it 
>> does a lot of things, not all of which involve hitting the AdWords API).
>>
>> So it seems like sometime in the last couple weeks, something has changed 
>> on Google's end, where audiences in test accounts used to be ignored and 
>> not automatically closed, but no longer are. Could you guys please look 
>> into this, and change it back to where audiences in test accounts are not 
>> automatically closed?
>>
>> Thanks,
>> Greg
>>
>> On Tuesday, October 23, 2018 at 6:44:49 AM UTC-5, Joana Esteves wrote:
>>>
>>> Hi Dannison,
>>>
>>> Thanks for coming back to me.
>>>
>>> I tried the code again, also in another audience that created after, and 
>>> it didn't work for any case.
>>> As we are using testing data, the audience size is < 100. Could be it a 
>>> reason why the audience sets to close, and also the lifespanmember value 
>>> drops from 180 to 1?
>>>
>>> I appreciate that an OPEN status means that the list is still populating 
>>> members and can still be targeted, and if CLOSED, then the list is not 
>>> being populated already and cannot be used for targeting anymore.
>>> So, I have a question: Why do lists automatically *Close*, without our 
>>> intervention, a little while after they are created? (Could it be due to 
>>> low volumes?)
>>>
>>> To clarify what we're trying to achieve, we need audiences to stay 
>>> *Open*, so we can keep adding recipients to them on a daily basis. How 
>>> can I grant that?
>>>
>>> Any help with this, greatly appreciated
>>>
>>> Thanks,
>>> Joana
>>>
>>> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
>>> (AdWords API Team) escreveu:

 Hi Joana,

 Your code appears to be logically correct. If recent changes have been 
 applied to your user list, it usually takes a while before it is 
 reflected. 
 Could you try running your code again and see if the changes have been 
 reflected? If not, could you provide the complete SOAP request and 
 response 
 logs that were generated after setting the status to *OPEN* so I could 
 investigate this further? You may send the requested information using the 
 *Reply 
 privately to author* option. If you have not enabled logging yet, you 
 may follow this guide 
 
  on 
 how to do so.

 According to this guide about the CrmBasedUserLIst.status 
 ,
  
 if the status is *OPEN*, the list is still populating members and can 
 still be targeted. If it is set to *CLOSED*, then the list is not 
 being populated already and cannot be used for targeting anymore. From 
 your 
 understanding, *client 1 *and *client 2* should be in the list, while 
 *client 
 3* should not be in the list because it was targeted after the list 
 was CLOSED.

 Regards,
 Dannison
 AdWords API Team

 On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>
> Hi Google team,
>
> I'm using your API, using PHP client library, to update Customer Lists 
> daily.
>
> We noticed that some of the lists are closed status, checked by 
> select/query the list for it status:
> $selector->setFields(

Re: Update the status of a CrmBasedUserList from Closed to Open

[Dorian Kind]

We've also seen a similar thing happen (audience lists being closed for no 
apparent reason) during the last month or so, but in production accounts in 
our case. I think our business side have escalated this with a Google Ads 
account manager, but I'm not sure if there's been any sort of conclusion 
yet.

Best regards,
Dorian

On Tuesday, 23 October 2018 17:04:37 UTC+2, GregT wrote:
>
> Just wanted to chime in that this kind of thing is affecting us in our 
> test account as well. We've had audiences that we manually created years 
> ago that have remained open all this time. In our automated tests, we 
> download all audiences, expect to find some, and then use them to create ad 
> group and campaign bid modifiers (our system doesn't create/modify 
> audiences, just audience bid modifiers, so that's what we test). These 
> kinds of tests have all run without issues for years, but have started 
> failing within the last couple weeks because the audiences we download from 
> our test account have been closed. When we've gone into the Google Ads UI 
> and re-marked them as Open, they only stay that way for a few minutes to an 
> hour, which often doesn't give time for our entire test suite to run (it 
> does a lot of things, not all of which involve hitting the AdWords API).
>
> So it seems like sometime in the last couple weeks, something has changed 
> on Google's end, where audiences in test accounts used to be ignored and 
> not automatically closed, but no longer are. Could you guys please look 
> into this, and change it back to where audiences in test accounts are not 
> automatically closed?
>
> Thanks,
> Greg
>
> On Tuesday, October 23, 2018 at 6:44:49 AM UTC-5, Joana Esteves wrote:
>>
>> Hi Dannison,
>>
>> Thanks for coming back to me.
>>
>> I tried the code again, also in another audience that created after, and 
>> it didn't work for any case.
>> As we are using testing data, the audience size is < 100. Could be it a 
>> reason why the audience sets to close, and also the lifespanmember value 
>> drops from 180 to 1?
>>
>> I appreciate that an OPEN status means that the list is still populating 
>> members and can still be targeted, and if CLOSED, then the list is not 
>> being populated already and cannot be used for targeting anymore.
>> So, I have a question: Why do lists automatically *Close*, without our 
>> intervention, a little while after they are created? (Could it be due to 
>> low volumes?)
>>
>> To clarify what we're trying to achieve, we need audiences to stay *Open*, 
>> so we can keep adding recipients to them on a daily basis. How can I grant 
>> that?
>>
>> Any help with this, greatly appreciated
>>
>> Thanks,
>> Joana
>>
>> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
>> (AdWords API Team) escreveu:
>>>
>>> Hi Joana,
>>>
>>> Your code appears to be logically correct. If recent changes have been 
>>> applied to your user list, it usually takes a while before it is reflected. 
>>> Could you try running your code again and see if the changes have been 
>>> reflected? If not, could you provide the complete SOAP request and response 
>>> logs that were generated after setting the status to *OPEN* so I could 
>>> investigate this further? You may send the requested information using the 
>>> *Reply 
>>> privately to author* option. If you have not enabled logging yet, you 
>>> may follow this guide 
>>> 
>>>  on 
>>> how to do so.
>>>
>>> According to this guide about the CrmBasedUserLIst.status 
>>> ,
>>>  
>>> if the status is *OPEN*, the list is still populating members and can 
>>> still be targeted. If it is set to *CLOSED*, then the list is not being 
>>> populated already and cannot be used for targeting anymore. From your 
>>> understanding, *client 1 *and *client 2* should be in the list, while 
>>> *client 
>>> 3* should not be in the list because it was targeted after the list was 
>>> CLOSED.
>>>
>>> Regards,
>>> Dannison
>>> AdWords API Team
>>>
>>> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:

 Hi Google team,

 I'm using your API, using PHP client library, to update Customer Lists 
 daily.

 We noticed that some of the lists are closed status, checked by 
 select/query the list for it status:
 $selector->setFields(['Id', 'Name', 'Status']); 
  (...)

 var_dump($user_list->getStatus()); // CLOSED

 it returns: closed, the same status I can see on the UI.

 Then I use the code to set the OPEN status:
 if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
   var_dump($user_list->getStatus());
 }

 immediately after set the status using this code, the lis

Re: Update the status of a CrmBasedUserList from Closed to Open

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Greg,

Could you provide the complete SOAP request and response logs when you 
encountered the error CANNOT_ADD_CLOSED_USER_LIST so I could investigate 
this further? I would need the logs for me to better assist you. You may 
send these to me via the *Reply privately to author* option. If you have 
not enabled logging, you may follow this guide 
 
on 
how to do so.

Regards,
Dannison
AdWords API Team

On Wednesday, October 24, 2018 at 11:23:20 PM UTC+8, GregT wrote:
>
> Hi, Dannison.
>
> For our situation, there's not much to show in the way of SOAP logs. The 
> issue is that in our test account, all remarketing audiences get closed 
> quickly, making them unusable in tests (if you try to add them to an ad 
> group, you get a CriterionError.CANNOT_ADD_CLOSED_USER_LIST error). This 
> just started happening in the last couple weeks - these audiences in this 
> test account have existed, in an open membership status, for years before 
> then. If we look at the test account in the Google Ads UI, the UI shows 
> them all as closed, and if we (in the UI) change them back to Open, they 
> only stay open for an hour or less. If it'd be helpful to know the id of 
> our test account, I can email that to you.
>
> Thanks,
> Greg
>
> On Wednesday, October 24, 2018 at 1:24:12 AM UTC-5, Dannison Yao (AdWords 
> API Team) wrote:
>>
>> Hi Joana/Greg,
>>
>> The user list status should not be affected with the membershipLifeSpan 
>> ,
>>  
>> it has also nothing to do with low volume. Could you provide the complete 
>> SOAP request and response logs that were generated when you were trying to 
>> add a member in your user list so that I could investigate this further?
>>
>> Regards,
>> Dannison
>> AdWords API Team
>>
>> On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote:
>>>
>>> Hi Dannison,
>>>
>>> Thanks for coming back to me.
>>>
>>> I tried the code again, also in another audience that created after, and 
>>> it didn't work for any case.
>>> As we are using testing data, the audience size is < 100. Could be it a 
>>> reason why the audience sets to close, and also the lifespanmember value 
>>> drops from 180 to 1?
>>>
>>> I appreciate that an OPEN status means that the list is still populating 
>>> members and can still be targeted, and if CLOSED, then the list is not 
>>> being populated already and cannot be used for targeting anymore.
>>> So, I have a question: Why do lists automatically *Close*, without our 
>>> intervention, a little while after they are created? (Could it be due to 
>>> low volumes?)
>>>
>>> To clarify what we're trying to achieve, we need audiences to stay 
>>> *Open*, so we can keep adding recipients to them on a daily basis. How 
>>> can I grant that?
>>>
>>> Any help with this, greatly appreciated
>>>
>>> Thanks,
>>> Joana
>>>
>>> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
>>> (AdWords API Team) escreveu:

 Hi Joana,

 Your code appears to be logically correct. If recent changes have been 
 applied to your user list, it usually takes a while before it is 
 reflected. 
 Could you try running your code again and see if the changes have been 
 reflected? If not, could you provide the complete SOAP request and 
 response 
 logs that were generated after setting the status to *OPEN* so I could 
 investigate this further? You may send the requested information using the 
 *Reply 
 privately to author* option. If you have not enabled logging yet, you 
 may follow this guide 
 
  on 
 how to do so.

 According to this guide about the CrmBasedUserLIst.status 
 ,
  
 if the status is *OPEN*, the list is still populating members and can 
 still be targeted. If it is set to *CLOSED*, then the list is not 
 being populated already and cannot be used for targeting anymore. From 
 your 
 understanding, *client 1 *and *client 2* should be in the list, while 
 *client 
 3* should not be in the list because it was targeted after the list 
 was CLOSED.

 Regards,
 Dannison
 AdWords API Team

 On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>
> Hi Google team,
>
> I'm using your API, using PHP client library, to update Customer Lists 
> daily.
>
> We noticed that some of the lists are closed status, checked by 
> select/query the list for it status:
> $selector->setFields(['Id', 'Name', 'Status']); 
>  (...)
>
> var_dump($user_list->getStatus()); // CLOSED
>
> i

Re: Update the status of a CrmBasedUserList from Closed to Open

[GregT]

Hi, Dannison.

For our situation, there's not much to show in the way of SOAP logs. The 
issue is that in our test account, all remarketing audiences get closed 
quickly, making them unusable in tests (if you try to add them to an ad 
group, you get a CriterionError.CANNOT_ADD_CLOSED_USER_LIST error). This 
just started happening in the last couple weeks - these audiences in this 
test account have existed, in an open membership status, for years before 
then. If we look at the test account in the Google Ads UI, the UI shows 
them all as closed, and if we (in the UI) change them back to Open, they 
only stay open for an hour or less. If it'd be helpful to know the id of 
our test account, I can email that to you.

Thanks,
Greg

On Wednesday, October 24, 2018 at 1:24:12 AM UTC-5, Dannison Yao (AdWords 
API Team) wrote:
>
> Hi Joana/Greg,
>
> The user list status should not be affected with the membershipLifeSpan 
> ,
>  
> it has also nothing to do with low volume. Could you provide the complete 
> SOAP request and response logs that were generated when you were trying to 
> add a member in your user list so that I could investigate this further?
>
> Regards,
> Dannison
> AdWords API Team
>
> On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote:
>>
>> Hi Dannison,
>>
>> Thanks for coming back to me.
>>
>> I tried the code again, also in another audience that created after, and 
>> it didn't work for any case.
>> As we are using testing data, the audience size is < 100. Could be it a 
>> reason why the audience sets to close, and also the lifespanmember value 
>> drops from 180 to 1?
>>
>> I appreciate that an OPEN status means that the list is still populating 
>> members and can still be targeted, and if CLOSED, then the list is not 
>> being populated already and cannot be used for targeting anymore.
>> So, I have a question: Why do lists automatically *Close*, without our 
>> intervention, a little while after they are created? (Could it be due to 
>> low volumes?)
>>
>> To clarify what we're trying to achieve, we need audiences to stay *Open*, 
>> so we can keep adding recipients to them on a daily basis. How can I grant 
>> that?
>>
>> Any help with this, greatly appreciated
>>
>> Thanks,
>> Joana
>>
>> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
>> (AdWords API Team) escreveu:
>>>
>>> Hi Joana,
>>>
>>> Your code appears to be logically correct. If recent changes have been 
>>> applied to your user list, it usually takes a while before it is reflected. 
>>> Could you try running your code again and see if the changes have been 
>>> reflected? If not, could you provide the complete SOAP request and response 
>>> logs that were generated after setting the status to *OPEN* so I could 
>>> investigate this further? You may send the requested information using the 
>>> *Reply 
>>> privately to author* option. If you have not enabled logging yet, you 
>>> may follow this guide 
>>> 
>>>  on 
>>> how to do so.
>>>
>>> According to this guide about the CrmBasedUserLIst.status 
>>> ,
>>>  
>>> if the status is *OPEN*, the list is still populating members and can 
>>> still be targeted. If it is set to *CLOSED*, then the list is not being 
>>> populated already and cannot be used for targeting anymore. From your 
>>> understanding, *client 1 *and *client 2* should be in the list, while 
>>> *client 
>>> 3* should not be in the list because it was targeted after the list was 
>>> CLOSED.
>>>
>>> Regards,
>>> Dannison
>>> AdWords API Team
>>>
>>> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:

 Hi Google team,

 I'm using your API, using PHP client library, to update Customer Lists 
 daily.

 We noticed that some of the lists are closed status, checked by 
 select/query the list for it status:
 $selector->setFields(['Id', 'Name', 'Status']); 
  (...)

 var_dump($user_list->getStatus()); // CLOSED

 it returns: closed, the same status I can see on the UI.

 Then I use the code to set the OPEN status:
 if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
   var_dump($user_list->getStatus());
 }

 immediately after set the status using this code, the list updates it 
 status (checked with the var_dump), but it doesn't show on UI
 also, if I query the status again (code snippet 1), the customer list 
 status is closed.


 Also, can I clarify with you how updating customers to a customer list 
 can be affected by the status of the list

Re: Update the status of a CrmBasedUserList from Closed to Open

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Joana/Greg,

The user list status should not be affected with the membershipLifeSpan 
,
 
it has also nothing to do with low volume. Could you provide the complete 
SOAP request and response logs that were generated when you were trying to 
add a member in your user list so that I could investigate this further?

Regards,
Dannison
AdWords API Team

On Tuesday, October 23, 2018 at 7:44:49 PM UTC+8, Joana Esteves wrote:
>
> Hi Dannison,
>
> Thanks for coming back to me.
>
> I tried the code again, also in another audience that created after, and 
> it didn't work for any case.
> As we are using testing data, the audience size is < 100. Could be it a 
> reason why the audience sets to close, and also the lifespanmember value 
> drops from 180 to 1?
>
> I appreciate that an OPEN status means that the list is still populating 
> members and can still be targeted, and if CLOSED, then the list is not 
> being populated already and cannot be used for targeting anymore.
> So, I have a question: Why do lists automatically *Close*, without our 
> intervention, a little while after they are created? (Could it be due to 
> low volumes?)
>
> To clarify what we're trying to achieve, we need audiences to stay *Open*, 
> so we can keep adding recipients to them on a daily basis. How can I grant 
> that?
>
> Any help with this, greatly appreciated
>
> Thanks,
> Joana
>
> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
> (AdWords API Team) escreveu:
>>
>> Hi Joana,
>>
>> Your code appears to be logically correct. If recent changes have been 
>> applied to your user list, it usually takes a while before it is reflected. 
>> Could you try running your code again and see if the changes have been 
>> reflected? If not, could you provide the complete SOAP request and response 
>> logs that were generated after setting the status to *OPEN* so I could 
>> investigate this further? You may send the requested information using the 
>> *Reply 
>> privately to author* option. If you have not enabled logging yet, you 
>> may follow this guide 
>> 
>>  on 
>> how to do so.
>>
>> According to this guide about the CrmBasedUserLIst.status 
>> ,
>>  
>> if the status is *OPEN*, the list is still populating members and can 
>> still be targeted. If it is set to *CLOSED*, then the list is not being 
>> populated already and cannot be used for targeting anymore. From your 
>> understanding, *client 1 *and *client 2* should be in the list, while 
>> *client 
>> 3* should not be in the list because it was targeted after the list was 
>> CLOSED.
>>
>> Regards,
>> Dannison
>> AdWords API Team
>>
>> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>>>
>>> Hi Google team,
>>>
>>> I'm using your API, using PHP client library, to update Customer Lists 
>>> daily.
>>>
>>> We noticed that some of the lists are closed status, checked by 
>>> select/query the list for it status:
>>> $selector->setFields(['Id', 'Name', 'Status']); 
>>>  (...)
>>>
>>> var_dump($user_list->getStatus()); // CLOSED
>>>
>>> it returns: closed, the same status I can see on the UI.
>>>
>>> Then I use the code to set the OPEN status:
>>> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
>>>   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
>>>   var_dump($user_list->getStatus());
>>> }
>>>
>>> immediately after set the status using this code, the list updates it 
>>> status (checked with the var_dump), but it doesn't show on UI
>>> also, if I query the status again (code snippet 1), the customer list 
>>> status is closed.
>>>
>>>
>>> Also, can I clarify with you how updating customers to a customer list 
>>> can be affected by the status of the list?
>>>
 "Membership status" shows whether a list is adding more users or not.
 *Open* means that new visitors are still being added.
 *Closed* means that no new visitors are added.
>>>
>>>
>>> *day 1* -  new customer list created, *client 1* and* client 2* added 
>>> the customer list, and at this time the status of the list is open;
>>> *day 2* - get customer list by id, the status of the list is closed, 
>>> and added *client 1* and *client 3* to the customer list.
>>>
>>> By documentation, what I understand is:
>>> - client 1 is in the list
>>> - client 2 is not in the list, because it was added after the list be 
>>> closed (somehow by google adwords end)
>>>
>>> If this is the case, is a massive problem to us. Can you please clarify 
>>> my assumptions by reading your docs?
>>>
>>>
>>> Thanks a lot,
>>> Joana
>>>
>>

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-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsde

Re: Update the status of a CrmBasedUserList from Closed to Open

[GregT]

Just wanted to chime in that this kind of thing is affecting us in our test 
account as well. We've had audiences that we manually created years ago 
that have remained open all this time. In our automated tests, we download 
all audiences, expect to find some, and then use them to create ad group 
and campaign bid modifiers (our system doesn't create/modify audiences, 
just audience bid modifiers, so that's what we test). These kinds of tests 
have all run without issues for years, but have started failing within the 
last couple weeks because the audiences we download from our test account 
have been closed. When we've gone into the Google Ads UI and re-marked them 
as Open, they only stay that way for a few minutes to an hour, which often 
doesn't give time for our entire test suite to run (it does a lot of 
things, not all of which involve hitting the AdWords API).

So it seems like sometime in the last couple weeks, something has changed 
on Google's end, where audiences in test accounts used to be ignored and 
not automatically closed, but no longer are. Could you guys please look 
into this, and change it back to where audiences in test accounts are not 
automatically closed?

Thanks,
Greg

On Tuesday, October 23, 2018 at 6:44:49 AM UTC-5, Joana Esteves wrote:
>
> Hi Dannison,
>
> Thanks for coming back to me.
>
> I tried the code again, also in another audience that created after, and 
> it didn't work for any case.
> As we are using testing data, the audience size is < 100. Could be it a 
> reason why the audience sets to close, and also the lifespanmember value 
> drops from 180 to 1?
>
> I appreciate that an OPEN status means that the list is still populating 
> members and can still be targeted, and if CLOSED, then the list is not 
> being populated already and cannot be used for targeting anymore.
> So, I have a question: Why do lists automatically *Close*, without our 
> intervention, a little while after they are created? (Could it be due to 
> low volumes?)
>
> To clarify what we're trying to achieve, we need audiences to stay *Open*, 
> so we can keep adding recipients to them on a daily basis. How can I grant 
> that?
>
> Any help with this, greatly appreciated
>
> Thanks,
> Joana
>
> segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
> (AdWords API Team) escreveu:
>>
>> Hi Joana,
>>
>> Your code appears to be logically correct. If recent changes have been 
>> applied to your user list, it usually takes a while before it is reflected. 
>> Could you try running your code again and see if the changes have been 
>> reflected? If not, could you provide the complete SOAP request and response 
>> logs that were generated after setting the status to *OPEN* so I could 
>> investigate this further? You may send the requested information using the 
>> *Reply 
>> privately to author* option. If you have not enabled logging yet, you 
>> may follow this guide 
>> 
>>  on 
>> how to do so.
>>
>> According to this guide about the CrmBasedUserLIst.status 
>> ,
>>  
>> if the status is *OPEN*, the list is still populating members and can 
>> still be targeted. If it is set to *CLOSED*, then the list is not being 
>> populated already and cannot be used for targeting anymore. From your 
>> understanding, *client 1 *and *client 2* should be in the list, while 
>> *client 
>> 3* should not be in the list because it was targeted after the list was 
>> CLOSED.
>>
>> Regards,
>> Dannison
>> AdWords API Team
>>
>> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>>>
>>> Hi Google team,
>>>
>>> I'm using your API, using PHP client library, to update Customer Lists 
>>> daily.
>>>
>>> We noticed that some of the lists are closed status, checked by 
>>> select/query the list for it status:
>>> $selector->setFields(['Id', 'Name', 'Status']); 
>>>  (...)
>>>
>>> var_dump($user_list->getStatus()); // CLOSED
>>>
>>> it returns: closed, the same status I can see on the UI.
>>>
>>> Then I use the code to set the OPEN status:
>>> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
>>>   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
>>>   var_dump($user_list->getStatus());
>>> }
>>>
>>> immediately after set the status using this code, the list updates it 
>>> status (checked with the var_dump), but it doesn't show on UI
>>> also, if I query the status again (code snippet 1), the customer list 
>>> status is closed.
>>>
>>>
>>> Also, can I clarify with you how updating customers to a customer list 
>>> can be affected by the status of the list?
>>>
 "Membership status" shows whether a list is adding more users or not.
 *Open* means that new visitors are still being added.
 *Closed* means that no new visitors are added.
>>>
>>>
>>> *day 

Re: Update the status of a CrmBasedUserList from Closed to Open

[Joana Esteves]

Hi Dannison,

Thanks for coming back to me.

I tried the code again, also in another audience that created after, and it 
didn't work for any case.
As we are using testing data, the audience size is < 100. Could be it a 
reason why the audience sets to close, and also the lifespanmember value 
drops from 180 to 1?

I appreciate that an OPEN status means that the list is still populating 
members and can still be targeted, and if CLOSED, then the list is not 
being populated already and cannot be used for targeting anymore.
So, I have a question: Why do lists automatically *Close*, without our 
intervention, a little while after they are created? (Could it be due to 
low volumes?)

To clarify what we're trying to achieve, we need audiences to stay *Open*, 
so we can keep adding recipients to them on a daily basis. How can I grant 
that?

Any help with this, greatly appreciated

Thanks,
Joana

segunda-feira, 22 de Outubro de 2018 às 05:12:11 UTC+1, Dannison Yao 
(AdWords API Team) escreveu:
>
> Hi Joana,
>
> Your code appears to be logically correct. If recent changes have been 
> applied to your user list, it usually takes a while before it is reflected. 
> Could you try running your code again and see if the changes have been 
> reflected? If not, could you provide the complete SOAP request and response 
> logs that were generated after setting the status to *OPEN* so I could 
> investigate this further? You may send the requested information using the 
> *Reply 
> privately to author* option. If you have not enabled logging yet, you may 
> follow this guide 
> 
>  on 
> how to do so.
>
> According to this guide about the CrmBasedUserLIst.status 
> ,
>  
> if the status is *OPEN*, the list is still populating members and can 
> still be targeted. If it is set to *CLOSED*, then the list is not being 
> populated already and cannot be used for targeting anymore. From your 
> understanding, *client 1 *and *client 2* should be in the list, while *client 
> 3* should not be in the list because it was targeted after the list was 
> CLOSED.
>
> Regards,
> Dannison
> AdWords API Team
>
> On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>>
>> Hi Google team,
>>
>> I'm using your API, using PHP client library, to update Customer Lists 
>> daily.
>>
>> We noticed that some of the lists are closed status, checked by 
>> select/query the list for it status:
>> $selector->setFields(['Id', 'Name', 'Status']); 
>>  (...)
>>
>> var_dump($user_list->getStatus()); // CLOSED
>>
>> it returns: closed, the same status I can see on the UI.
>>
>> Then I use the code to set the OPEN status:
>> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
>>   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
>>   var_dump($user_list->getStatus());
>> }
>>
>> immediately after set the status using this code, the list updates it 
>> status (checked with the var_dump), but it doesn't show on UI
>> also, if I query the status again (code snippet 1), the customer list 
>> status is closed.
>>
>>
>> Also, can I clarify with you how updating customers to a customer list 
>> can be affected by the status of the list?
>>
>>> "Membership status" shows whether a list is adding more users or not.
>>> *Open* means that new visitors are still being added.
>>> *Closed* means that no new visitors are added.
>>
>>
>> *day 1* -  new customer list created, *client 1* and* client 2* added 
>> the customer list, and at this time the status of the list is open;
>> *day 2* - get customer list by id, the status of the list is closed, and 
>> added *client 1* and *client 3* to the customer list.
>>
>> By documentation, what I understand is:
>> - client 1 is in the list
>> - client 2 is not in the list, because it was added after the list be 
>> closed (somehow by google adwords end)
>>
>> If this is the case, is a massive problem to us. Can you please clarify 
>> my assumptions by reading your docs?
>>
>>
>> Thanks a lot,
>> Joana
>>
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

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Visit

Re: Update the status of a CrmBasedUserList from Closed to Open

['Dannison Yao (AdWords API Team)' via AdWords API and Google Ads API Forum]

Hi Joana,

Your code appears to be logically correct. If recent changes have been 
applied to your user list, it usually takes a while before it is reflected. 
Could you try running your code again and see if the changes have been 
reflected? If not, could you provide the complete SOAP request and response 
logs that were generated after setting the status to *OPEN* so I could 
investigate this further? You may send the requested information using the 
*Reply 
privately to author* option. If you have not enabled logging yet, you may 
follow this guide 
 
on 
how to do so.

According to this guide about the CrmBasedUserLIst.status 
,
 
if the status is *OPEN*, the list is still populating members and can still 
be targeted. If it is set to *CLOSED*, then the list is not being populated 
already and cannot be used for targeting anymore. From your understanding, 
*client 
1 *and *client 2* should be in the list, while *client 3* should not be in 
the list because it was targeted after the list was CLOSED.

Regards,
Dannison
AdWords API Team

On Saturday, October 20, 2018 at 7:17:53 AM UTC+8, Joana Esteves wrote:
>
> Hi Google team,
>
> I'm using your API, using PHP client library, to update Customer Lists 
> daily.
>
> We noticed that some of the lists are closed status, checked by 
> select/query the list for it status:
> $selector->setFields(['Id', 'Name', 'Status']); 
>  (...)
>
> var_dump($user_list->getStatus()); // CLOSED
>
> it returns: closed, the same status I can see on the UI.
>
> Then I use the code to set the OPEN status:
> if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
>   var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
>   var_dump($user_list->getStatus());
> }
>
> immediately after set the status using this code, the list updates it 
> status (checked with the var_dump), but it doesn't show on UI
> also, if I query the status again (code snippet 1), the customer list 
> status is closed.
>
>
> Also, can I clarify with you how updating customers to a customer list can 
> be affected by the status of the list?
>
>> "Membership status" shows whether a list is adding more users or not.
>> *Open* means that new visitors are still being added.
>> *Closed* means that no new visitors are added.
>
>
> *day 1* -  new customer list created, *client 1* and* client 2* added the 
> customer list, and at this time the status of the list is open;
> *day 2* - get customer list by id, the status of the list is closed, and 
> added *client 1* and *client 3* to the customer list.
>
> By documentation, what I understand is:
> - client 1 is in the list
> - client 2 is not in the list, because it was added after the list be 
> closed (somehow by google adwords end)
>
> If this is the case, is a massive problem to us. Can you please clarify my 
> assumptions by reading your docs?
>
>
> Thanks a lot,
> Joana
>

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
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For more options, visit https://groups.google.com/d/optout.

Update the status of a CrmBasedUserList from Closed to Open

[Joana Esteves]

Hi Google team,

I'm using your API, using PHP client library, to update Customer Lists 
daily.

We noticed that some of the lists are closed status, checked by 
select/query the list for it status:
$selector->setFields(['Id', 'Name', 'Status']); 
 (...)

var_dump($user_list->getStatus()); // CLOSED

it returns: closed, the same status I can see on the UI.

Then I use the code to set the OPEN status:
if ($user_list->getStatus() === UserListMembershipStatus::CLOSED) {
  var_dump($user_list->setStatus(UserListMembershipStatus::OPEN));
  var_dump($user_list->getStatus());
}

immediately after set the status using this code, the list updates it 
status (checked with the var_dump), but it doesn't show on UI
also, if I query the status again (code snippet 1), the customer list 
status is closed.


Also, can I clarify with you how updating customers to a customer list can 
be affected by the status of the list?

> "Membership status" shows whether a list is adding more users or not.
> *Open* means that new visitors are still being added.
> *Closed* means that no new visitors are added.


*day 1* -  new customer list created, *client 1* and* client 2* added the 
customer list, and at this time the status of the list is open;
*day 2* - get customer list by id, the status of the list is closed, and 
added *client 1* and *client 3* to the customer list.

By documentation, what I understand is:
- client 1 is in the list
- client 2 is not in the list, because it was added after the list be 
closed (somehow by google adwords end)

If this is the case, is a massive problem to us. Can you please clarify my 
assumptions by reading your docs?


Thanks a lot,
Joana

-- 
-- 
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~
Also find us on our blog:
https://googleadsdeveloper.blogspot.com/
=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~=~

You received this message because you are subscribed to the Google
Groups "AdWords API and Google Ads API Forum" group.
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For more options, visit https://groups.google.com/d/optout.