Re: [AFMUG] Customer payment demands
On 12/14/21 7:10 AM, Nate Burke wrote: We seen to have more and more business customers who are outsourcing their bill payments, but then that vendor puts more work on us. Exampe#1, A payment vendor must give us a new 1 time use credit card every month. They will NOT log into our portal do do this, they MUST talk to someone to give the card to. Example#2, A payment vendor will not take mail/email delivery of the invoice, they MUST be sent through their bill payment vendors portal. (And they want us to attend a webinar to find out how to get this opportunity) I just straight up tell them "no, that's not acceptable". There's stuff in our contracts about methods of payment and invoice delivery that always settles the issue if it goes that far. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
If you are dealing with a vendor concerning payments, I am assuming you
are trying to pay them, right? Wouldn't they (vendors) be shutting you
off when you don't pay them? A wee-bit confused here with the
terminology used.
My solution was when clients didn't pay, I turn the service down to
dial-up quality and usually got paid with-in 24 hours. The other part
of the solution was to tell the "ACH" service to "pound sand". Their
requirements, hoop-jumping and charges were excessive and not worth the
bother. It was more than worth my time to put an employee on the job of
billing. I also found that a esase (enclosed self addressed stamped
envelope) along with the bill was a good way to maintain customer
relations and announcements and often got referrals for more clients.
Cheap advertisements!
On 12/14/21 07:48, Josh Luthman wrote:
Maybe they have agreements with the big companies - one agreement with
AT&T covers 1000s of accounts and saves a ton of processing every month.
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Tue, Dec 14, 2021 at 10:32 AM Nate Burke wrote:
Even answering the questions takes some work though. I guess it's
more of a question on how these payment companies make a go of it
since none of the 'big boys' will play their games either, why do
they even bother.
On 12/14/2021 9:20 AM, Josh Luthman wrote:
"We are unable to do to accept billing at this
time. We accept cash, check, and can process your credit card or
bank account automatically."
I have one of those vendors wanting my bank info so they can push
their ACH transfers. They ask about every other month at which
point I say that and suddenly they go right back to mailing me a
check.
Josh Luthman
24/7 Help Desk: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi]
wrote:
I ignore all these requests.
When the internet turns off automatically due to non-payment,
magically it gets paid.
The margins on internet aren't thick enough to babysit anyone.
Jim Bouse
Owner - Brazos WiFi
979-999-7000
http://www.brazoswifi.com
-Original Message-
From: AF On Behalf Of Nate Burke
Sent: Tuesday, December 14, 2021 9:11 AM
To: Animal Farm
Subject: [AFMUG] Customer payment demands
We seen to have more and more business customers who are
outsourcing their bill payments, but then that vendor puts
more work on us.
Exampe#1, A payment vendor must give us a new 1 time use
credit card every month. They will NOT log into our portal
do do this, they MUST talk to someone to give the card to.
Example#2, A payment vendor will not take mail/email delivery
of the invoice, they MUST be sent through their bill payment
vendors portal.
(And they want us to attend a webinar to find out how to get this
opportunity)
I can't believe that Any Comcast/AT&T/ElectricCompany/Insert
large utility here, would do any extra work on their part to
get paid, so how are these services actually working?
Of course, we won't mention the customers who can't see the
17 different spots on the bill that say to send payments to
our Lockbox, but find the
1 small return mailing address of our office, and will send
their payments there every month.
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
--
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
Maybe they have agreements with the big companies - one agreement with AT&T covers 1000s of accounts and saves a ton of processing every month. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Dec 14, 2021 at 10:32 AM Nate Burke wrote: > Even answering the questions takes some work though. I guess it's more of > a question on how these payment companies make a go of it since none of the > 'big boys' will play their games either, why do they even bother. > > On 12/14/2021 9:20 AM, Josh Luthman wrote: > > "We are unable to do to accept billing at this time. > We accept cash, check, and can process your credit card or bank account > automatically." > > I have one of those vendors wanting my bank info so they can push their > ACH transfers. They ask about every other month at which point I say that > and suddenly they go right back to mailing me a check. > > Josh Luthman > 24/7 Help Desk: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] < > j...@brazoswifi.com> wrote: > >> I ignore all these requests. >> When the internet turns off automatically due to non-payment, magically >> it gets paid. >> >> The margins on internet aren't thick enough to babysit anyone. >> >> Jim Bouse >> Owner - Brazos WiFi >> 979-999-7000 >> http://www.brazoswifi.com >> >> -Original Message- >> From: AF On Behalf Of Nate Burke >> Sent: Tuesday, December 14, 2021 9:11 AM >> To: Animal Farm >> Subject: [AFMUG] Customer payment demands >> >> We seen to have more and more business customers who are outsourcing >> their bill payments, but then that vendor puts more work on us. >> >> Exampe#1, A payment vendor must give us a new 1 time use credit card >> every month. They will NOT log into our portal do do this, they MUST talk >> to someone to give the card to. >> >> Example#2, A payment vendor will not take mail/email delivery of the >> invoice, they MUST be sent through their bill payment vendors portal. >> (And they want us to attend a webinar to find out how to get this >> opportunity) >> >> I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large >> utility here, would do any extra work on their part to get paid, so how are >> these services actually working? >> >> Of course, we won't mention the customers who can't see the 17 different >> spots on the bill that say to send payments to our Lockbox, but find the >> 1 small return mailing address of our office, and will send their >> payments there every month. >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > > > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
Even answering the questions takes some work though. I guess it's more of a question on how these payment companies make a go of it since none of the 'big boys' will play their games either, why do they even bother. On 12/14/2021 9:20 AM, Josh Luthman wrote: "We are unable to do to accept billing at this time. We accept cash, check, and can process your credit card or bank account automatically." I have one of those vendors wanting my bank info so they can push their ACH transfers. They ask about every other month at which point I say that and suddenly they go right back to mailing me a check. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] mailto:j...@brazoswifi.com>> wrote: I ignore all these requests. When the internet turns off automatically due to non-payment, magically it gets paid. The margins on internet aren't thick enough to babysit anyone. Jim Bouse Owner - Brazos WiFi 979-999-7000 http://www.brazoswifi.com -Original Message- From: AF mailto:af-boun...@af.afmug.com>> On Behalf Of Nate Burke Sent: Tuesday, December 14, 2021 9:11 AM To: Animal Farm mailto:af@af.afmug.com>> Subject: [AFMUG] Customer payment demands We seen to have more and more business customers who are outsourcing their bill payments, but then that vendor puts more work on us. Exampe#1, A payment vendor must give us a new 1 time use credit card every month. They will NOT log into our portal do do this, they MUST talk to someone to give the card to. Example#2, A payment vendor will not take mail/email delivery of the invoice, they MUST be sent through their bill payment vendors portal. (And they want us to attend a webinar to find out how to get this opportunity) I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large utility here, would do any extra work on their part to get paid, so how are these services actually working? Of course, we won't mention the customers who can't see the 17 different spots on the bill that say to send payments to our Lockbox, but find the 1 small return mailing address of our office, and will send their payments there every month. -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com <mailto:AF@af.afmug.com> http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
Id have no issue with it. $483 custom billing surcharge and a $15.94 processing fee on top of the bill is more than fair On Tue, Dec 14, 2021 at 9:21 AM Josh Luthman wrote: > "We are unable to do to accept billing at this time. > We accept cash, check, and can process your credit card or bank account > automatically." > > I have one of those vendors wanting my bank info so they can push their > ACH transfers. They ask about every other month at which point I say that > and suddenly they go right back to mailing me a check. > > Josh Luthman > 24/7 Help Desk: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] < > j...@brazoswifi.com> wrote: > >> I ignore all these requests. >> When the internet turns off automatically due to non-payment, magically >> it gets paid. >> >> The margins on internet aren't thick enough to babysit anyone. >> >> Jim Bouse >> Owner - Brazos WiFi >> 979-999-7000 >> http://www.brazoswifi.com >> >> -Original Message- >> From: AF On Behalf Of Nate Burke >> Sent: Tuesday, December 14, 2021 9:11 AM >> To: Animal Farm >> Subject: [AFMUG] Customer payment demands >> >> We seen to have more and more business customers who are outsourcing >> their bill payments, but then that vendor puts more work on us. >> >> Exampe#1, A payment vendor must give us a new 1 time use credit card >> every month. They will NOT log into our portal do do this, they MUST talk >> to someone to give the card to. >> >> Example#2, A payment vendor will not take mail/email delivery of the >> invoice, they MUST be sent through their bill payment vendors portal. >> (And they want us to attend a webinar to find out how to get this >> opportunity) >> >> I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large >> utility here, would do any extra work on their part to get paid, so how are >> these services actually working? >> >> Of course, we won't mention the customers who can't see the 17 different >> spots on the bill that say to send payments to our Lockbox, but find the >> 1 small return mailing address of our office, and will send their >> payments there every month. >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> >> -- >> AF mailing list >> AF@af.afmug.com >> http://af.afmug.com/mailman/listinfo/af_af.afmug.com >> > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
"We are unable to do to accept billing at this time. We accept cash, check, and can process your credit card or bank account automatically." I have one of those vendors wanting my bank info so they can push their ACH transfers. They ask about every other month at which point I say that and suddenly they go right back to mailing me a check. Josh Luthman 24/7 Help Desk: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Dec 14, 2021 at 10:15 AM Jim Bouse [Brazos WiFi] wrote: > I ignore all these requests. > When the internet turns off automatically due to non-payment, magically it > gets paid. > > The margins on internet aren't thick enough to babysit anyone. > > Jim Bouse > Owner - Brazos WiFi > 979-999-7000 > http://www.brazoswifi.com > > -Original Message- > From: AF On Behalf Of Nate Burke > Sent: Tuesday, December 14, 2021 9:11 AM > To: Animal Farm > Subject: [AFMUG] Customer payment demands > > We seen to have more and more business customers who are outsourcing their > bill payments, but then that vendor puts more work on us. > > Exampe#1, A payment vendor must give us a new 1 time use credit card every > month. They will NOT log into our portal do do this, they MUST talk to > someone to give the card to. > > Example#2, A payment vendor will not take mail/email delivery of the > invoice, they MUST be sent through their bill payment vendors portal. > (And they want us to attend a webinar to find out how to get this > opportunity) > > I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large utility > here, would do any extra work on their part to get paid, so how are these > services actually working? > > Of course, we won't mention the customers who can't see the 17 different > spots on the bill that say to send payments to our Lockbox, but find the > 1 small return mailing address of our office, and will send their payments > there every month. > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > > -- > AF mailing list > AF@af.afmug.com > http://af.afmug.com/mailman/listinfo/af_af.afmug.com > -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
Re: [AFMUG] Customer payment demands
I ignore all these requests. When the internet turns off automatically due to non-payment, magically it gets paid. The margins on internet aren't thick enough to babysit anyone. Jim Bouse Owner - Brazos WiFi 979-999-7000 http://www.brazoswifi.com -Original Message- From: AF On Behalf Of Nate Burke Sent: Tuesday, December 14, 2021 9:11 AM To: Animal Farm Subject: [AFMUG] Customer payment demands We seen to have more and more business customers who are outsourcing their bill payments, but then that vendor puts more work on us. Exampe#1, A payment vendor must give us a new 1 time use credit card every month. They will NOT log into our portal do do this, they MUST talk to someone to give the card to. Example#2, A payment vendor will not take mail/email delivery of the invoice, they MUST be sent through their bill payment vendors portal. (And they want us to attend a webinar to find out how to get this opportunity) I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large utility here, would do any extra work on their part to get paid, so how are these services actually working? Of course, we won't mention the customers who can't see the 17 different spots on the bill that say to send payments to our Lockbox, but find the 1 small return mailing address of our office, and will send their payments there every month. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
[AFMUG] Customer payment demands
We seen to have more and more business customers who are outsourcing their bill payments, but then that vendor puts more work on us. Exampe#1, A payment vendor must give us a new 1 time use credit card every month. They will NOT log into our portal do do this, they MUST talk to someone to give the card to. Example#2, A payment vendor will not take mail/email delivery of the invoice, they MUST be sent through their bill payment vendors portal. (And they want us to attend a webinar to find out how to get this opportunity) I can't believe that Any Comcast/AT&T/ElectricCompany/Insert large utility here, would do any extra work on their part to get paid, so how are these services actually working? Of course, we won't mention the customers who can't see the 17 different spots on the bill that say to send payments to our Lockbox, but find the 1 small return mailing address of our office, and will send their payments there every month. -- AF mailing list AF@af.afmug.com http://af.afmug.com/mailman/listinfo/af_af.afmug.com
