Re: [AFMUG] customer to English dictionary

2020-07-24 Thread Adam Moffett 

"It's Like a USB thingy" = a cable which the speaker can't identify

On 7/22/2020 6:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup


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AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Chuck McCown 
I would call that throughput.

Sent from my iPhone

> On Jul 23, 2020, at 7:17 PM, Dave  wrote:
> 
> 
> I always thought of speed as the latency as I was taught in the golden age of 
> X.25 host LOL!
> 
> Capacity is the measure of how much can we send at one time with that same 
> latency.
> 
> Am I wrong on this??
> 
> 
> 
> On 7/23/2020 2:47 PM, Ken Hohhof wrote:
>> So true.
>>  
>> Of course a couple days ago I had a customer all worried because her 
>> Internet was SO SLOW compared to what she should have.  She works for Blue 
>> Cross / Blue Shield and was applying to work from home and they told her to 
>> go to speedtest.net and then gave her a screenshot of how to share her 
>> results.  The screenshot showed a download speed of 91 Mbps.  She 
>> interpreted it as that’s what she should have.  She is currently on a 10 
>> Mbps plan and thought OMG I only have one tenth of what I should have and 
>> I’ll never be able to work from home.
>>  
>> And IT people can be a pain in the butt.  Maybe there should also be an IT 
>> to English dictionary.
>>  
>> 1 Gbps = fast
>> 100 Mbps = barely adequate
>> 10 Mbps = slower than dialup
>>  
>>  
>> From: AF  On Behalf Of Adam Moffett
>> Sent: Thursday, July 23, 2020 2:00 PM
>> To: af@af.afmug.com
>> Subject: Re: [AFMUG] customer to English dictionary
>>  
>> I feel the same way about the word "speed", and by extension the word "slow".
>> 
>> It's partly our own fault for calling "bits per second" a "speed" starting 
>> back in the 90's.  "Oh you've only got a speed of 10Mbps?  That must be why 
>> it's slow. "
>> 
>> The thing a customer actually cares about in terms of speed is that when 
>> they click a link, buy a PS4 game, and so on that, that the the result of 
>> whatever they initiated comes quickly.  The way people use the term, "Speed" 
>> of the network is more like how much work was performed over time, and bps 
>> plays a role in that (especially downloading the PS4 game), but every single 
>> thing between the user and the server plays a role in that too.  Even 
>> excluding the things outside of our control, the perceived "speed" is 
>> impacted by buffers, queues, QoS, latency, jitter, and so on. 
>> 
>> So this "customer to english" translation is the inverse of the problem 
>> where all boxes with blinky lights get a random name.  All problems 
>> impacting completion of tasks are called "slow speeds".
>> 
>> "slow service" = jitter in my online game
>> 
>> "slow service" = my wifi signal sucks
>> 
>> "slow service" = Facebook is down
>> 
>> "slow service" = An App Store download on my Dad's iPad is stuck at 58 out 
>> of 130MB and won't go past that.
>> 
>> "slow service" = My VoIP call is breaking up
>> 
>> "slow service" = speedtest.net says I get 9.2Mbps, but I pay for 10Mbps. And 
>> really that's irrelevant, what I'm really calling about is my work VPN won't 
>> connect because I have a 1492 byte MTU and their Sonicwall drops PMTUD 
>> packets, but the first thing I do for any problem is run speedtest.net and 
>> then report whatever's wrong as slow service.
>> 
>> Then when they tell you service is "slow" and you seek clarification about 
>> what's not working or what's being slow for them they think you're arguing 
>> about it.  Really they're making such a general statement that you have no 
>> idea what to even look for yet.
>> 
>>  
>> 
>>  
>> 
>> On 7/23/2020 2:30 PM, Ken Hohhof wrote:
>> “Signal” and “Connection” are two of the most problematic words as far as 
>> not meaning the same thing to customers as to tech support people.
>>  
>> Like if customer says I have no signal, I figure they must be talking about 
>> no WiFi signal because they specifically used the word signal.  But often 
>> they are using the word “signal” to mean “Internet”.  So if Facebook or 
>> Netflix doesn’t work, they have no signal.
>>  
>> Then there are the people who complain they only have 1 bar of signal so we 
>> need to come out and adjust their antenna.  But they are looking at the 
>> Ethernet port lights on the router and thinking those are WiFi bars.  This 
>> happens a lot with Mikrotiks which have the 1-5 LEDs on top.
>>  
>> Same with the word connection.  I have no connection, I can’t get connected. 
>>  Is their device

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Dave 
I always thought of speed as the latency as I was taught in the golden 
age of X.25 host LOL!


Capacity is the measure of how much can we send at one time with that 
same latency.


Am I wrong on this??


On 7/23/2020 2:47 PM, Ken Hohhof wrote:


So true.

Of course a couple days ago I had a customer all worried because her 
Internet was SO SLOW compared to what she should have.  She works for 
Blue Cross / Blue Shield and was applying to work from home and they 
told her to go to speedtest.net and then gave her a screenshot of how 
to share her results.  The screenshot showed a download speed of 91 
Mbps.  She interpreted it as that’s what she should have. She is 
currently on a 10 Mbps plan and thought OMG I only have one tenth of 
what I should have and I’ll never be able to work from home.


And IT people can be a pain in the butt. Maybe there should also be an 
IT to English dictionary.


1 Gbps = fast

100 Mbps = barely adequate

10 Mbps = slower than dialup

*From:* AF  *On Behalf Of *Adam Moffett
*Sent:* Thursday, July 23, 2020 2:00 PM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] customer to English dictionary

I feel the same way about the word "speed", and by extension the word 
"slow".


It's partly our own fault for calling "bits per second" a "speed" 
starting back in the 90's.  "Oh you've only got a speed of 10Mbps?  
That must be why it's slow. "


The thing a customer actually cares about in terms of speed is that 
when they click a link, buy a PS4 game, and so on that, that the the 
result of whatever they initiated comes quickly.  The way people use 
the term, "Speed" of the network is more like how much work was 
performed over time, and bps plays a role in that (especially 
downloading the PS4 game), but every single thing between the user and 
the server plays a role in that too.  Even excluding the things 
outside of our control, the perceived "speed" is impacted by buffers, 
queues, QoS, latency, jitter, and so on.


So this "customer to english" translation is the inverse of the 
problem where all boxes with blinky lights get a random name.  All 
problems impacting completion of tasks are called "slow speeds".


"slow service" = jitter in my online game

"slow service" = my wifi signal sucks

"slow service" = Facebook is down

"slow service" = An App Store download on my Dad's iPad is stuck at 58 
out of 130MB and won't go past that.


"slow service" = My VoIP call is breaking up

"slow service" = speedtest.net says I get 9.2Mbps, but I pay for 
10Mbps. And really that's irrelevant, what I'm really calling about is 
my work VPN won't connect because I have a 1492 byte MTU and their 
Sonicwall drops PMTUD packets, but the first thing I do for any 
problem is run speedtest.net and then report whatever's wrong as slow 
service.


Then when they tell you service is "slow" and you seek clarification 
about what's not working or what's being slow for them they think 
you're arguing about it.  Really they're making such a general 
statement that you have no idea what to even look for yet.


On 7/23/2020 2:30 PM, Ken Hohhof wrote:

“Signal” and “Connection” are two of the most problematic words as
far as not meaning the same thing to customers as to tech support
people.

Like if customer says I have no signal, I figure they must be
talking about no WiFi signal because they specifically used the
word signal.  But often they are using the word “signal” to mean
“Internet”.  So if Facebook or Netflix doesn’t work, they have no
signal.

Then there are the people who complain they only have 1 bar of
signal so we need to come out and adjust their antenna.  But they
are looking at the Ethernet port lights on the router and thinking
those are WiFi bars. This happens a lot with Mikrotiks which have
the 1-5 LEDs on top.

Same with the word connection.  I have no connection, I can’t get
connected.  Is their device telling them no connections are
available?  Like when they same I’m not on my phone.  What does it
mean to be “on” your phone?

At least Internet Explorer is pretty much gone.  People used to
tell us they were clicking on “the Internet”, I think usually they
meant Internet Explorer. Now they say they use Google, and we’re
not sure if they mean Chrome, or they are searching with Google
(many people don’t know how to enter a web address).

Then there’s “I am trying to log onto the Internet”.  Wait, are
you entering login credentials like a username and password?  Is
this your Windows login?  Gmail? Often they don’t really mean log
in, just do something, like go to a webpage.  So

Log in = do something

Don’t get me going on the symbols on home routers.  The sparkler
is on, the tadpole is off …

*From:* AF

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Dave 

My fave is

We are down AGAIN!

Tech arrives to find roofers using flame throwers to seal the flat roof 
with new rubberized roof.


Cable Melted into roof.. hmm this should allow for optimal service :)


On 7/23/2020 10:22 AM, Nate Burke wrote:
'Connection has been Unusable for several days' = Normal streaming 
patterns until an hour ago.


'I don't know why the radio is offline' = 
Self/husband/child/pet/landscaper cut the cable outside.


'It just stopped working' = new roof was installed

On 7/23/2020 8:23 AM, Ron M. wrote:
"The internet is down" = I can't get to my one specific 
(blog/porn/political/etc) website. I can get to everything else, just 
not that one site.


On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:


"I've got nothing" = My DirectTV doesn't work, but my cell phone
works, husbands phone and tablet works, all four kids are
watching 2 video streams each

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
mailto:thatoneguyst...@gmail.com>> wrote:

I've had old men start reading the label on the poe to me and
it takes a bit to understand what they're telling me cause I
cant even see most of it. Amazing to me.

Also

Right next to the router: 3 rooms over through a refrigerator
behind a tv.

 says your internet is too slow:
Patel, I mean Roy from tech support doesnt even know what the
service is he is supporting

I didnt touch anything since it was installed: I moved every
wire and managed to make my cordless phone power supply cord
fit in the router

That's the way your techs left it: I am a liar

On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
mailto:dmmoff...@gmail.com>> wrote:

Modem = a box with blinky lights.

Router = a box with blinky lights.

Hub = a box with blinky lights.

Switch = a box with blink lights.

You don't know what it is until they read the words on it
and tell you it's the Linksy.


On 7/22/2020 6:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup


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AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

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AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com






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AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Ken Hohhof 
So true.

 

Of course a couple days ago I had a customer all worried because her Internet 
was SO SLOW compared to what she should have.  She works for Blue Cross / Blue 
Shield and was applying to work from home and they told her to go to 
speedtest.net and then gave her a screenshot of how to share her results.  The 
screenshot showed a download speed of 91 Mbps.  She interpreted it as that’s 
what she should have.  She is currently on a 10 Mbps plan and thought OMG I 
only have one tenth of what I should have and I’ll never be able to work from 
home.

 

And IT people can be a pain in the butt.  Maybe there should also be an IT to 
English dictionary.

 

1 Gbps = fast

100 Mbps = barely adequate

10 Mbps = slower than dialup

 

 

From: AF  On Behalf Of Adam Moffett
Sent: Thursday, July 23, 2020 2:00 PM
To: af@af.afmug.com
Subject: Re: [AFMUG] customer to English dictionary

 

I feel the same way about the word "speed", and by extension the word "slow".

It's partly our own fault for calling "bits per second" a "speed" starting back 
in the 90's.  "Oh you've only got a speed of 10Mbps?  That must be why it's 
slow. "

The thing a customer actually cares about in terms of speed is that when they 
click a link, buy a PS4 game, and so on that, that the the result of whatever 
they initiated comes quickly.  The way people use the term, "Speed" of the 
network is more like how much work was performed over time, and bps plays a 
role in that (especially downloading the PS4 game), but every single thing 
between the user and the server plays a role in that too.  Even excluding the 
things outside of our control, the perceived "speed" is impacted by buffers, 
queues, QoS, latency, jitter, and so on.  

So this "customer to english" translation is the inverse of the problem where 
all boxes with blinky lights get a random name.  All problems impacting 
completion of tasks are called "slow speeds".

"slow service" = jitter in my online game

"slow service" = my wifi signal sucks

"slow service" = Facebook is down

"slow service" = An App Store download on my Dad's iPad is stuck at 58 out of 
130MB and won't go past that.

"slow service" = My VoIP call is breaking up

"slow service" = speedtest.net says I get 9.2Mbps, but I pay for 10Mbps. And 
really that's irrelevant, what I'm really calling about is my work VPN won't 
connect because I have a 1492 byte MTU and their Sonicwall drops PMTUD packets, 
but the first thing I do for any problem is run speedtest.net and then report 
whatever's wrong as slow service.

Then when they tell you service is "slow" and you seek clarification about 
what's not working or what's being slow for them they think you're arguing 
about it.  Really they're making such a general statement that you have no idea 
what to even look for yet. 

 

 

On 7/23/2020 2:30 PM, Ken Hohhof wrote:

“Signal” and “Connection” are two of the most problematic words as far as not 
meaning the same thing to customers as to tech support people.

 

Like if customer says I have no signal, I figure they must be talking about no 
WiFi signal because they specifically used the word signal.  But often they are 
using the word “signal” to mean “Internet”.  So if Facebook or Netflix doesn’t 
work, they have no signal.

 

Then there are the people who complain they only have 1 bar of signal so we 
need to come out and adjust their antenna.  But they are looking at the 
Ethernet port lights on the router and thinking those are WiFi bars.  This 
happens a lot with Mikrotiks which have the 1-5 LEDs on top.

 

Same with the word connection.  I have no connection, I can’t get connected.  
Is their device telling them no connections are available?  Like when they same 
I’m not on my phone.  What does it mean to be “on” your phone?

 

At least Internet Explorer is pretty much gone.  People used to tell us they 
were clicking on “the Internet”, I think usually they meant Internet Explorer.  
Now they say they use Google, and we’re not sure if they mean Chrome, or they 
are searching with Google (many people don’t know how to enter a web address).

 

Then there’s “I am trying to log onto the Internet”.  Wait, are you entering 
login credentials like a username and password?  Is this your Windows login?  
Gmail?  Often they don’t really mean log in, just do something, like go to a 
webpage.  So

 

Log in = do something

 

Don’t get me going on the symbols on home routers.  The sparkler is on, the 
tadpole is off …

 

From: AF  <mailto:af-boun...@af.afmug.com>  On Behalf 
Of Adam Moffett
Sent: Thursday, July 23, 2020 11:33 AM
To: af@af.afmug.com <mailto:af@af.afmug.com> 
Subject: Re: [AFMUG] customer to English dictionary

 

Yeah and since the monitor says "No Signal" right on the screen I can almost 
understand the confusion.

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Adam Moffett 
I feel the same way about the word "speed", and by extension the word 
"slow".


It's partly our own fault for calling "bits per second" a "speed" 
starting back in the 90's.  "Oh you've only got a speed of 10Mbps?  That 
must be why it's slow. "


The thing a customer actually cares about in terms of speed is that when 
they click a link, buy a PS4 game, and so on that, that the the result 
of whatever they initiated comes quickly.  The way people use the term, 
"Speed" of the network is more like how much work was performed over 
time, and bps plays a role in that (especially downloading the PS4 
game), but every single thing between the user and the server plays a 
role in that too.  Even excluding the things outside of our control, the 
perceived "speed" is impacted by buffers, queues, QoS, latency, jitter, 
and so on.


So this "customer to english" translation is the inverse of the problem 
where all boxes with blinky lights get a random name.  All problems 
impacting completion of tasks are called "slow speeds".


"slow service" = jitter in my online game

"slow service" = my wifi signal sucks

"slow service" = Facebook is down

"slow service" = An App Store download on my Dad's iPad is stuck at 58 
out of 130MB and won't go past that.


"slow service" = My VoIP call is breaking up

"slow service" = speedtest.net says I get 9.2Mbps, but I pay for 10Mbps. 
And really that's irrelevant, what I'm really calling about is my work 
VPN won't connect because I have a 1492 byte MTU and their Sonicwall 
drops PMTUD packets, but the first thing I do for any problem is run 
speedtest.net and then report whatever's wrong as slow service.


Then when they tell you service is "slow" and you seek clarification 
about what's not working or what's being slow for them they think you're 
arguing about it.  Really they're making such a general statement that 
you have no idea what to even look for yet.




On 7/23/2020 2:30 PM, Ken Hohhof wrote:


“Signal” and “Connection” are two of the most problematic words as far 
as not meaning the same thing to customers as to tech support people.


Like if customer says I have no signal, I figure they must be talking 
about no WiFi signal because they specifically used the word signal.  
But often they are using the word “signal” to mean “Internet”.  So if 
Facebook or Netflix doesn’t work, they have no signal.


Then there are the people who complain they only have 1 bar of signal 
so we need to come out and adjust their antenna.  But they are looking 
at the Ethernet port lights on the router and thinking those are WiFi 
bars.  This happens a lot with Mikrotiks which have the 1-5 LEDs on top.


Same with the word connection.  I have no connection, I can’t get 
connected.  Is their device telling them no connections are 
available?  Like when they same I’m not on my phone.  What does it 
mean to be “on” your phone?


At least Internet Explorer is pretty much gone.  People used to tell 
us they were clicking on “the Internet”, I think usually they meant 
Internet Explorer.  Now they say they use Google, and we’re not sure 
if they mean Chrome, or they are searching with Google (many people 
don’t know how to enter a web address).


Then there’s “I am trying to log onto the Internet”.  Wait, are you 
entering login credentials like a username and password?  Is this your 
Windows login?  Gmail? Often they don’t really mean log in, just do 
something, like go to a webpage.  So


Log in = do something

Don’t get me going on the symbols on home routers.  The sparkler is 
on, the tadpole is off …


*From:* AF  *On Behalf Of *Adam Moffett
*Sent:* Thursday, July 23, 2020 11:33 AM
*To:* af@af.afmug.com
*Subject:* Re: [AFMUG] customer to English dictionary

Yeah and since the monitor says "No Signal" right on the screen I can 
almost understand the confusion.  I think laptops and tablets are 
making monitor malfunctions a less common thing though.


On 7/23/2020 12:11 PM, castarritt wrote:

I've got no signal = Monitor on while PC powered down

On Thu, Jul 23, 2020 at 10:41 AM Larry Smith mailto:lesm...@ecsis.net>> wrote:

We haven't touched anything = my son/daughter/cousin
staying with us wanted faster internet so they moved the router
into their room and now nothing works.

-- 
Larry Smith

lesm...@ecsis.net <mailto:lesm...@ecsis.net>

On Thu July 23 2020 10:22, Nate Burke wrote:
> 'Connection has been Unusable for several days' = Normal
streaming
> patterns until an hour ago.
>
> 'I don't know why the radio is offline' =
> Self/husband/child/pet/landscaper cut the cable outside.
>
> 'It just stopped working' = new roof was installed
&g

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Ken Hohhof 
“Signal” and “Connection” are two of the most problematic words as far as not 
meaning the same thing to customers as to tech support people.

 

Like if customer says I have no signal, I figure they must be talking about no 
WiFi signal because they specifically used the word signal.  But often they are 
using the word “signal” to mean “Internet”.  So if Facebook or Netflix doesn’t 
work, they have no signal.

 

Then there are the people who complain they only have 1 bar of signal so we 
need to come out and adjust their antenna.  But they are looking at the 
Ethernet port lights on the router and thinking those are WiFi bars.  This 
happens a lot with Mikrotiks which have the 1-5 LEDs on top.

 

Same with the word connection.  I have no connection, I can’t get connected.  
Is their device telling them no connections are available?  Like when they same 
I’m not on my phone.  What does it mean to be “on” your phone?

 

At least Internet Explorer is pretty much gone.  People used to tell us they 
were clicking on “the Internet”, I think usually they meant Internet Explorer.  
Now they say they use Google, and we’re not sure if they mean Chrome, or they 
are searching with Google (many people don’t know how to enter a web address).

 

Then there’s “I am trying to log onto the Internet”.  Wait, are you entering 
login credentials like a username and password?  Is this your Windows login?  
Gmail?  Often they don’t really mean log in, just do something, like go to a 
webpage.  So

 

Log in = do something

 

Don’t get me going on the symbols on home routers.  The sparkler is on, the 
tadpole is off …

 

From: AF  On Behalf Of Adam Moffett
Sent: Thursday, July 23, 2020 11:33 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] customer to English dictionary

 

Yeah and since the monitor says "No Signal" right on the screen I can almost 
understand the confusion.  I think laptops and tablets are making monitor 
malfunctions a less common thing though.

On 7/23/2020 12:11 PM, castarritt wrote:

I've got no signal = Monitor on while PC powered down

 

On Thu, Jul 23, 2020 at 10:41 AM Larry Smith mailto:lesm...@ecsis.net> > wrote:

We haven't touched anything = my son/daughter/cousin
staying with us wanted faster internet so they moved the router
into their room and now nothing works.

-- 
Larry Smith
lesm...@ecsis.net <mailto:lesm...@ecsis.net> 

On Thu July 23 2020 10:22, Nate Burke wrote:
> 'Connection has been Unusable for several days' = Normal streaming
> patterns until an hour ago.
>
> 'I don't know why the radio is offline' =
> Self/husband/child/pet/landscaper cut the cable outside.
>
> 'It just stopped working' = new roof was installed
>
> On 7/23/2020 8:23 AM, Ron M. wrote:
> > "The internet is down" = I can't get to my one specific
> > (blog/porn/political/etc) website. I can get to everything else, just
> > not that one site.
> >
> > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman
> > mailto:j...@imaginenetworksllc.com>  
> > <mailto:j...@imaginenetworksllc.com <mailto:j...@imaginenetworksllc.com> >> 
> > wrote:
> >
> > "I've got nothing" = My DirectTV doesn't work, but my cell phone
> > works, husbands phone and tablet works, all four kids are watching
> > 2 video streams each
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> >
> > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
> > mailto:thatoneguyst...@gmail.com>  
> > <mailto:thatoneguyst...@gmail.com <mailto:thatoneguyst...@gmail.com> >> 
> > wrote:
> >
> > I've had old men start reading the label on the poe to me and
> > it takes a bit to understand what they're telling me cause I
> > cant even see most of it. Amazing to me.
> >
> > Also
> >
> > Right next to the router: 3 rooms over through a refrigerator
> > behind a tv.
> >
> >  says your internet is too slow:
> > Patel, I mean Roy from tech support doesnt even know what the
> > service is he is supporting
> >
> > I didnt touch anything since it was installed: I moved every
> > wire and managed to make my cordless phone power supply cord
> > fit in the router
> >
> > That's the way your techs left it: I am a liar
> >
> > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
> > mailto:dmmoff...@gmail.com>  
> > <mailto:dmmoff...@gmail.com <mailto:dmmoff...@gmail.com> >> wrote:
> >
> > Modem = a box with blinky lights.
> >
> >

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread James Howard 
This happens multiple times a day every day = I only call about once every 6 
months and every time I call is within minutes of when my connection actually 
goes down

We haven't done anything out near the antenna for months = except for trenching 
something across the buried cable, digging the cable up and then running over 
it with the lawnmower yesterday

From: AF [mailto:af-boun...@af.afmug.com] On Behalf Of Adam Moffett
Sent: Thursday, July 23, 2020 11:33 AM
To: af@af.afmug.com
Subject: Re: [AFMUG] customer to English dictionary


Yeah and since the monitor says "No Signal" right on the screen I can almost 
understand the confusion.  I think laptops and tablets are making monitor 
malfunctions a less common thing though.
On 7/23/2020 12:11 PM, castarritt wrote:
I've got no signal = Monitor on while PC powered down

On Thu, Jul 23, 2020 at 10:41 AM Larry Smith 
mailto:lesm...@ecsis.net>> wrote:
We haven't touched anything = my son/daughter/cousin
staying with us wanted faster internet so they moved the router
into their room and now nothing works.

--
Larry Smith
lesm...@ecsis.net<mailto:lesm...@ecsis.net>

On Thu July 23 2020 10:22, Nate Burke wrote:
> 'Connection has been Unusable for several days' = Normal streaming
> patterns until an hour ago.
>
> 'I don't know why the radio is offline' =
> Self/husband/child/pet/landscaper cut the cable outside.
>
> 'It just stopped working' = new roof was installed
>
> On 7/23/2020 8:23 AM, Ron M. wrote:
> > "The internet is down" = I can't get to my one specific
> > (blog/porn/political/etc) website. I can get to everything else, just
> > not that one site.
> >
> > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman
> > mailto:j...@imaginenetworksllc.com> 
> > <mailto:j...@imaginenetworksllc.com<mailto:j...@imaginenetworksllc.com>>> 
> > wrote:
> >
> > "I've got nothing" = My DirectTV doesn't work, but my cell phone
> > works, husbands phone and tablet works, all four kids are watching
> > 2 video streams each
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> >
> > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
> > mailto:thatoneguyst...@gmail.com> 
> > <mailto:thatoneguyst...@gmail.com<mailto:thatoneguyst...@gmail.com>>> wrote:
> >
> > I've had old men start reading the label on the poe to me and
> > it takes a bit to understand what they're telling me cause I
> > cant even see most of it. Amazing to me.
> >
> > Also
> >
> > Right next to the router: 3 rooms over through a refrigerator
> > behind a tv.
> >
> >  says your internet is too slow:
> > Patel, I mean Roy from tech support doesnt even know what the
> > service is he is supporting
> >
> > I didnt touch anything since it was installed: I moved every
> > wire and managed to make my cordless phone power supply cord
> > fit in the router
> >
> > That's the way your techs left it: I am a liar
> >
> > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
> > mailto:dmmoff...@gmail.com> 
> > <mailto:dmmoff...@gmail.com<mailto:dmmoff...@gmail.com>>> wrote:
> >
> > Modem = a box with blinky lights.
> >
> > Router = a box with blinky lights.
> >
> > Hub = a box with blinky lights.
> >
> > Switch = a box with blink lights.
> >
> > You don't know what it is until they read the words on it
> > and tell you it's the Linksy.
> >
> > On 7/22/2020 6:47 PM, Ken Hohhof wrote:
> >> I think we need one.  For example,
> >>
> >> Satellite = antenna (e.g. you put a satellite on my roof)
> >>
> >> Cable = TV (e.g. where do I plug in the cable)
> >>
> >> WiFi = Internet
> >>
> >> Booster = range extender
> >>
> >> Linsky = router (also Link System)
> >>
> >> Slow as dialup = meaningless, nobody remembers dialup
> >
> > --
> > AF mailing list
> > AF@af.afmug.com<mailto:AF@af.afmug.com> 
> > <mailto:AF@af.afmug.com<mailto:AF@af.afmug.com>>
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> > --
> > AF m

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Adam Moffett 
Yeah and since the monitor says "No Signal" right on the screen I can 
almost understand the confusion.  I think laptops and tablets are making 
monitor malfunctions a less common thing though.


On 7/23/2020 12:11 PM, castarritt wrote:

I've got no signal = Monitor on while PC powered down

On Thu, Jul 23, 2020 at 10:41 AM Larry Smith > wrote:


We haven't touched anything = my son/daughter/cousin
staying with us wanted faster internet so they moved the router
into their room and now nothing works.

-- 
Larry Smith

lesm...@ecsis.net 

On Thu July 23 2020 10:22, Nate Burke wrote:
> 'Connection has been Unusable for several days' = Normal streaming
> patterns until an hour ago.
>
> 'I don't know why the radio is offline' =
> Self/husband/child/pet/landscaper cut the cable outside.
>
> 'It just stopped working' = new roof was installed
>
> On 7/23/2020 8:23 AM, Ron M. wrote:
> > "The internet is down" = I can't get to my one specific
> > (blog/porn/political/etc) website. I can get to everything
else, just
> > not that one site.
> >
> > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman
> > mailto:j...@imaginenetworksllc.com>
>> wrote:
> >
> >     "I've got nothing" = My DirectTV doesn't work, but my cell
phone
> >     works, husbands phone and tablet works, all four kids are
watching
> >     2 video streams each
> >
> >     Josh Luthman
> >     Office: 937-552-2340
> >     Direct: 937-552-2343
> >     1100 Wayne St
> >     Suite 1337
> >     Troy, OH 45373
> >
> >
> >     On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
> >     mailto:thatoneguyst...@gmail.com>
>> wrote:
> >
> >         I've had old men start reading the label on the poe to
me and
> >         it takes a bit to understand what they're telling me
cause I
> >         cant even see most of it. Amazing to me.
> >
> >         Also
> >
> >         Right next to the router: 3 rooms over through a
refrigerator
> >         behind a tv.
> >
> >          says your internet is
too slow:
> >         Patel, I mean Roy from tech support doesnt even know
what the
> >         service is he is supporting
> >
> >         I didnt touch anything since it was installed: I moved
every
> >         wire and managed to make my cordless phone power
supply cord
> >         fit in the router
> >
> >         That's the way your techs left it: I am a liar
> >
> >         On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
> >         mailto:dmmoff...@gmail.com>
>> wrote:
> >
> >             Modem = a box with blinky lights.
> >
> >             Router = a box with blinky lights.
> >
> >             Hub = a box with blinky lights.
> >
> >             Switch = a box with blink lights.
> >
> >             You don't know what it is until they read the
words on it
> >             and tell you it's the Linksy.
> >
> >             On 7/22/2020 6:47 PM, Ken Hohhof wrote:
> >>             I think we need one.  For example,
> >>
> >>             Satellite = antenna (e.g. you put a satellite on
my roof)
> >>
> >>             Cable = TV (e.g. where do I plug in the cable)
> >>
> >>             WiFi = Internet
> >>
> >>             Booster = range extender
> >>
> >>             Linsky = router (also Link System)
> >>
> >>             Slow as dialup = meaningless, nobody remembers dialup
> >
> >             --
> >             AF mailing list
> > AF@af.afmug.com 
>
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> >         --
> >         AF mailing list
> > AF@af.afmug.com 
>
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> >     --
> >     AF mailing list
> > AF@af.afmug.com 
>
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com


-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread castarritt 
I've got no signal = Monitor on while PC powered down

On Thu, Jul 23, 2020 at 10:41 AM Larry Smith  wrote:

> We haven't touched anything = my son/daughter/cousin
> staying with us wanted faster internet so they moved the router
> into their room and now nothing works.
>
> --
> Larry Smith
> lesm...@ecsis.net
>
> On Thu July 23 2020 10:22, Nate Burke wrote:
> > 'Connection has been Unusable for several days' = Normal streaming
> > patterns until an hour ago.
> >
> > 'I don't know why the radio is offline' =
> > Self/husband/child/pet/landscaper cut the cable outside.
> >
> > 'It just stopped working' = new roof was installed
> >
> > On 7/23/2020 8:23 AM, Ron M. wrote:
> > > "The internet is down" = I can't get to my one specific
> > > (blog/porn/political/etc) website. I can get to everything else, just
> > > not that one site.
> > >
> > > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman
> > > mailto:j...@imaginenetworksllc.com>>
> wrote:
> > >
> > > "I've got nothing" = My DirectTV doesn't work, but my cell phone
> > > works, husbands phone and tablet works, all four kids are watching
> > > 2 video streams each
> > >
> > > Josh Luthman
> > > Office: 937-552-2340
> > > Direct: 937-552-2343
> > > 1100 Wayne St
> > > Suite 1337
> > > Troy, OH 45373
> > >
> > >
> > > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
> > > mailto:thatoneguyst...@gmail.com>>
> wrote:
> > >
> > > I've had old men start reading the label on the poe to me and
> > > it takes a bit to understand what they're telling me cause I
> > > cant even see most of it. Amazing to me.
> > >
> > > Also
> > >
> > > Right next to the router: 3 rooms over through a refrigerator
> > > behind a tv.
> > >
> > >  says your internet is too slow:
> > > Patel, I mean Roy from tech support doesnt even know what the
> > > service is he is supporting
> > >
> > > I didnt touch anything since it was installed: I moved every
> > > wire and managed to make my cordless phone power supply cord
> > > fit in the router
> > >
> > > That's the way your techs left it: I am a liar
> > >
> > > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
> > > mailto:dmmoff...@gmail.com>> wrote:
> > >
> > > Modem = a box with blinky lights.
> > >
> > > Router = a box with blinky lights.
> > >
> > > Hub = a box with blinky lights.
> > >
> > > Switch = a box with blink lights.
> > >
> > > You don't know what it is until they read the words on it
> > > and tell you it's the Linksy.
> > >
> > > On 7/22/2020 6:47 PM, Ken Hohhof wrote:
> > >> I think we need one.  For example,
> > >>
> > >> Satellite = antenna (e.g. you put a satellite on my roof)
> > >>
> > >> Cable = TV (e.g. where do I plug in the cable)
> > >>
> > >> WiFi = Internet
> > >>
> > >> Booster = range extender
> > >>
> > >> Linsky = router (also Link System)
> > >>
> > >> Slow as dialup = meaningless, nobody remembers dialup
> > >
> > > --
> > > AF mailing list
> > > AF@af.afmug.com 
> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> > >
> > > --
> > > AF mailing list
> > > AF@af.afmug.com 
> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> > >
> > > --
> > > AF mailing list
> > > AF@af.afmug.com 
> > > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Larry Smith 
We haven't touched anything = my son/daughter/cousin
staying with us wanted faster internet so they moved the router
into their room and now nothing works.

-- 
Larry Smith
lesm...@ecsis.net

On Thu July 23 2020 10:22, Nate Burke wrote:
> 'Connection has been Unusable for several days' = Normal streaming
> patterns until an hour ago.
>
> 'I don't know why the radio is offline' =
> Self/husband/child/pet/landscaper cut the cable outside.
>
> 'It just stopped working' = new roof was installed
>
> On 7/23/2020 8:23 AM, Ron M. wrote:
> > "The internet is down" = I can't get to my one specific
> > (blog/porn/political/etc) website. I can get to everything else, just
> > not that one site.
> >
> > On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman
> > mailto:j...@imaginenetworksllc.com>> wrote:
> >
> > "I've got nothing" = My DirectTV doesn't work, but my cell phone
> > works, husbands phone and tablet works, all four kids are watching
> > 2 video streams each
> >
> > Josh Luthman
> > Office: 937-552-2340
> > Direct: 937-552-2343
> > 1100 Wayne St
> > Suite 1337
> > Troy, OH 45373
> >
> >
> > On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
> > mailto:thatoneguyst...@gmail.com>> wrote:
> >
> > I've had old men start reading the label on the poe to me and
> > it takes a bit to understand what they're telling me cause I
> > cant even see most of it. Amazing to me.
> >
> > Also
> >
> > Right next to the router: 3 rooms over through a refrigerator
> > behind a tv.
> >
> >  says your internet is too slow:
> > Patel, I mean Roy from tech support doesnt even know what the
> > service is he is supporting
> >
> > I didnt touch anything since it was installed: I moved every
> > wire and managed to make my cordless phone power supply cord
> > fit in the router
> >
> > That's the way your techs left it: I am a liar
> >
> > On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
> > mailto:dmmoff...@gmail.com>> wrote:
> >
> > Modem = a box with blinky lights.
> >
> > Router = a box with blinky lights.
> >
> > Hub = a box with blinky lights.
> >
> > Switch = a box with blink lights.
> >
> > You don't know what it is until they read the words on it
> > and tell you it's the Linksy.
> >
> > On 7/22/2020 6:47 PM, Ken Hohhof wrote:
> >> I think we need one.  For example,
> >>
> >> Satellite = antenna (e.g. you put a satellite on my roof)
> >>
> >> Cable = TV (e.g. where do I plug in the cable)
> >>
> >> WiFi = Internet
> >>
> >> Booster = range extender
> >>
> >> Linsky = router (also Link System)
> >>
> >> Slow as dialup = meaningless, nobody remembers dialup
> >
> > --
> > AF mailing list
> > AF@af.afmug.com 
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> > --
> > AF mailing list
> > AF@af.afmug.com 
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com
> >
> > --
> > AF mailing list
> > AF@af.afmug.com 
> > http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Nate Burke 
'Connection has been Unusable for several days' = Normal streaming 
patterns until an hour ago.


'I don't know why the radio is offline' = 
Self/husband/child/pet/landscaper cut the cable outside.


'It just stopped working' = new roof was installed

On 7/23/2020 8:23 AM, Ron M. wrote:
"The internet is down" = I can't get to my one specific 
(blog/porn/political/etc) website. I can get to everything else, just 
not that one site.


On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman 
mailto:j...@imaginenetworksllc.com>> wrote:


"I've got nothing" = My DirectTV doesn't work, but my cell phone
works, husbands phone and tablet works, all four kids are watching
2 video streams each

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Jul 23, 2020 at 1:36 AM Steve Jones
mailto:thatoneguyst...@gmail.com>> wrote:

I've had old men start reading the label on the poe to me and
it takes a bit to understand what they're telling me cause I
cant even see most of it. Amazing to me.

Also

Right next to the router: 3 rooms over through a refrigerator
behind a tv.

 says your internet is too slow:
Patel, I mean Roy from tech support doesnt even know what the
service is he is supporting

I didnt touch anything since it was installed: I moved every
wire and managed to make my cordless phone power supply cord
fit in the router

That's the way your techs left it: I am a liar

On Wed, Jul 22, 2020, 8:01 PM Adam Moffett
mailto:dmmoff...@gmail.com>> wrote:

Modem = a box with blinky lights.

Router = a box with blinky lights.

Hub = a box with blinky lights.

Switch = a box with blink lights.

You don't know what it is until they read the words on it
and tell you it's the Linksy.


On 7/22/2020 6:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup


-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

-- 
AF mailing list

AF@af.afmug.com 
http://af.afmug.com/mailman/listinfo/af_af.afmug.com





-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Ron M. 
"The internet is down" = I can't get to my one specific
(blog/porn/political/etc) website. I can get to everything else, just not
that one site.

On Thu, Jul 23, 2020 at 2:17 AM Josh Luthman 
wrote:

> "I've got nothing" = My DirectTV doesn't work, but my cell phone works,
> husbands phone and tablet works, all four kids are watching 2 video streams
> each
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
>
> On Thu, Jul 23, 2020 at 1:36 AM Steve Jones 
> wrote:
>
>> I've had old men start reading the label on the poe to me and it takes a
>> bit to understand what they're telling me cause I cant even see most of it.
>> Amazing to me.
>>
>> Also
>>
>> Right next to the router: 3 rooms over through a refrigerator behind a tv.
>>
>>  says your internet is too slow: Patel, I
>> mean Roy from tech support doesnt even know what the service is he is
>> supporting
>>
>> I didnt touch anything since it was installed: I moved every wire and
>> managed to make my cordless phone power supply cord fit in the router
>>
>> That's the way your techs left it: I am a liar
>>
>> On Wed, Jul 22, 2020, 8:01 PM Adam Moffett  wrote:
>>
>>> Modem = a box with blinky lights.
>>>
>>> Router = a box with blinky lights.
>>>
>>> Hub = a box with blinky lights.
>>>
>>> Switch = a box with blink lights.
>>>
>>> You don't know what it is until they read the words on it and tell you
>>> it's the Linksy.
>>>
>>>
>>> On 7/22/2020 6:47 PM, Ken Hohhof wrote:
>>>
>>> I think we need one.  For example,
>>>
>>>
>>>
>>> Satellite = antenna (e.g. you put a satellite on my roof)
>>>
>>> Cable = TV (e.g. where do I plug in the cable)
>>>
>>> WiFi = Internet
>>>
>>> Booster = range extender
>>>
>>> Linsky = router (also Link System)
>>>
>>> Slow as dialup = meaningless, nobody remembers dialup
>>>
>>> --
>>> AF mailing list
>>> AF@af.afmug.com
>>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-23 Thread Josh Luthman 
"I've got nothing" = My DirectTV doesn't work, but my cell phone works,
husbands phone and tablet works, all four kids are watching 2 video streams
each

Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373


On Thu, Jul 23, 2020 at 1:36 AM Steve Jones 
wrote:

> I've had old men start reading the label on the poe to me and it takes a
> bit to understand what they're telling me cause I cant even see most of it.
> Amazing to me.
>
> Also
>
> Right next to the router: 3 rooms over through a refrigerator behind a tv.
>
>  says your internet is too slow: Patel, I
> mean Roy from tech support doesnt even know what the service is he is
> supporting
>
> I didnt touch anything since it was installed: I moved every wire and
> managed to make my cordless phone power supply cord fit in the router
>
> That's the way your techs left it: I am a liar
>
> On Wed, Jul 22, 2020, 8:01 PM Adam Moffett  wrote:
>
>> Modem = a box with blinky lights.
>>
>> Router = a box with blinky lights.
>>
>> Hub = a box with blinky lights.
>>
>> Switch = a box with blink lights.
>>
>> You don't know what it is until they read the words on it and tell you
>> it's the Linksy.
>>
>>
>> On 7/22/2020 6:47 PM, Ken Hohhof wrote:
>>
>> I think we need one.  For example,
>>
>>
>>
>> Satellite = antenna (e.g. you put a satellite on my roof)
>>
>> Cable = TV (e.g. where do I plug in the cable)
>>
>> WiFi = Internet
>>
>> Booster = range extender
>>
>> Linsky = router (also Link System)
>>
>> Slow as dialup = meaningless, nobody remembers dialup
>>
>> --
>> AF mailing list
>> AF@af.afmug.com
>> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>>
> --
> AF mailing list
> AF@af.afmug.com
> http://af.afmug.com/mailman/listinfo/af_af.afmug.com
>
-- 
AF mailing list
AF@af.afmug.com
http://af.afmug.com/mailman/listinfo/af_af.afmug.com

Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Steve Jones 
I've had old men start reading the label on the poe to me and it takes a
bit to understand what they're telling me cause I cant even see most of it.
Amazing to me.

Also

Right next to the router: 3 rooms over through a refrigerator behind a tv.

 says your internet is too slow: Patel, I mean
Roy from tech support doesnt even know what the service is he is supporting

I didnt touch anything since it was installed: I moved every wire and
managed to make my cordless phone power supply cord fit in the router

That's the way your techs left it: I am a liar

On Wed, Jul 22, 2020, 8:01 PM Adam Moffett  wrote:

> Modem = a box with blinky lights.
>
> Router = a box with blinky lights.
>
> Hub = a box with blinky lights.
>
> Switch = a box with blink lights.
>
> You don't know what it is until they read the words on it and tell you
> it's the Linksy.
>
>
> On 7/22/2020 6:47 PM, Ken Hohhof wrote:
>
> I think we need one.  For example,
>
>
>
> Satellite = antenna (e.g. you put a satellite on my roof)
>
> Cable = TV (e.g. where do I plug in the cable)
>
> WiFi = Internet
>
> Booster = range extender
>
> Linsky = router (also Link System)
>
> Slow as dialup = meaningless, nobody remembers dialup
>
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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Adam Moffett 

Modem = a box with blinky lights.

Router = a box with blinky lights.

Hub = a box with blinky lights.

Switch = a box with blink lights.

You don't know what it is until they read the words on it and tell you 
it's the Linksy.



On 7/22/2020 6:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup


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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Adam Moffett 
At my prior employer, tech support encouraged the "poe = modem" 
terminology.  They just found it easier that way.  Overhearing it made 
me cringe internally though.


On 7/22/2020 6:57 PM, Nate Burke wrote:

Oh, other big one
POE = modem

On 7/22/2020 5:52 PM, Nate Burke wrote:

There is nothing in the way = at lest 1 tree limb, possibly a motorhome.
I can see the tower from the ground = Through a forest with 75' of 
height.


On 7/22/2020 5:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup










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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Ken Hohhof 
We installed Internet at a very small house the other day, as usual the Cat5
cable from the outside went through the basement, and the girlfriend had
said to put the POE and router by the TV, and to run the Cat5 cable up
through a hole in the adjacent closet and then through the baseboard, to
avoid a hole in the laminate flooring.  No problem.  But the boyfriend who
is the actual tenant told the installer to just put the router in the
basement.  Again, no problem.

 

But yesterday the girlfriend's son (maybe 18 years old) calls saying we just
installed satellite and he wanted to know where to connect the cable.  I
figured they had changed their mind and wanted the router upstairs, and he
was going to run the cable up through the hole in the floor, again no
problem because the installer had left a generous service loop in the
basement in case they changed their mind.

 

But no, he meant cable TV, not cable as in wire.  Like as in now that we
have a satellite, how do I get the cable channels on it?

 

I had to explain the difference between streaming and cable TV and satellite
TV.  I don't think I was entirely successful.  It seemed surprising from
someone his age, like as if he had asked for a quarter for the payphone or
something.

 

 

From: AF  On Behalf Of ch...@wbmfg.com
Sent: Wednesday, July 22, 2020 6:02 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] customer to English dictionary

 

System is down (reporting via email or FB but Netflix is buffering)

 

From: Nate Burke 

Sent: Wednesday, July 22, 2020 4:57 PM

To: AnimalFarm Microwave Users Group 

Subject: Re: [AFMUG] customer to English dictionary

 

Oh, other big one
POE = modem

On 7/22/2020 5:52 PM, Nate Burke wrote:

There is nothing in the way = at lest 1 tree limb, possibly a motorhome.  
I can see the tower from the ground = Through a forest with 75' of height.  

On 7/22/2020 5:47 PM, Ken Hohhof wrote:

I think we need one.  For example,

 

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup










 

  _  

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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread chuck 
System is down (reporting via email or FB but Netflix is buffering)

From: Nate Burke 
Sent: Wednesday, July 22, 2020 4:57 PM
To: AnimalFarm Microwave Users Group 
Subject: Re: [AFMUG] customer to English dictionary

Oh, other big one
POE = modem


On 7/22/2020 5:52 PM, Nate Burke wrote:

  There is nothing in the way = at lest 1 tree limb, possibly a motorhome.  
  I can see the tower from the ground = Through a forest with 75' of height.  


  On 7/22/2020 5:47 PM, Ken Hohhof wrote:

I think we need one.  For example,

 

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup


 



   






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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Nate Burke 

Oh, other big one
POE = modem

On 7/22/2020 5:52 PM, Nate Burke wrote:

There is nothing in the way = at lest 1 tree limb, possibly a motorhome.
I can see the tower from the ground = Through a forest with 75' of 
height.


On 7/22/2020 5:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup









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Re: [AFMUG] customer to English dictionary

2020-07-22 Thread Nate Burke 

There is nothing in the way = at lest 1 tree limb, possibly a motorhome.
I can see the tower from the ground = Through a forest with 75' of height.

On 7/22/2020 5:47 PM, Ken Hohhof wrote:


I think we need one.  For example,

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup





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[AFMUG] customer to English dictionary

2020-07-22 Thread Ken Hohhof 
I think we need one.  For example,

 

Satellite = antenna (e.g. you put a satellite on my roof)

Cable = TV (e.g. where do I plug in the cable)

WiFi = Internet

Booster = range extender

Linsky = router (also Link System)

Slow as dialup = meaningless, nobody remembers dialup

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