Re: [AFMUG] More important things

[CBB - Jay Fuller]

15 min into it nowi should sleep 

Sent from my smartphone

- Reply message -
From: "Chuck Hogg" 
To: 
Subject: [AFMUG] More important things
Date: Mon, Mar 26, 2018 1:48 AM

Billions is awesome

Regards,
Chuck


On Mon, Mar 26, 2018 at 2:30 AM, CBB - Jay Fuller  
wrote:



Homeland tonightwow
Just when you think they've done it allto put Carrie in those situations...

Or heck to let Carrie put herself in those situations..

Sent from my smartphone




- Reply message -
From: ch...@wbmfg.com
To: 
Subject: [AFMUG] More important things
Date: Sun, Mar 25, 2018 5:08 PM










So tonight is big for TV.

Billions

Barry 

Silicon Valley

 

Any others?

Of course Homeland.

And if like Homeland, you will probably also like The Looming Towers.

 

I read the book years ago.  Book was dry and academic.  The TV 
show is pretty good. 

Re: [AFMUG] More important things

[Chuck Hogg]

Billions is awesome


Regards,
Chuck

On Mon, Mar 26, 2018 at 2:30 AM, CBB - Jay Fuller  wrote:

>
> Homeland tonightwow
> Just when you think they've done it allto put Carrie in those
> situations...
>
> Or heck to let Carrie put herself in those situations..
>
> Sent from my smartphone
>
> - Reply message -
> From: ch...@wbmfg.com
> To: 
> Subject: [AFMUG] More important things
> Date: Sun, Mar 25, 2018 5:08 PM
>
> So tonight is big for TV.
> Billions
> Barry
> Silicon Valley
>
> Any others?
> Of course Homeland.
> And if like Homeland, you will probably also like The Looming Towers.
>
> I read the book years ago.  Book was dry and academic.  The TV show is
> pretty good.
>

Re: [AFMUG] More important things

[CBB - Jay Fuller]

Homeland tonightwow
Just when you think they've done it allto put Carrie in those situations...

Or heck to let Carrie put herself in those situations..

Sent from my smartphone

- Reply message -
From: ch...@wbmfg.com
To: 
Subject: [AFMUG] More important things
Date: Sun, Mar 25, 2018 5:08 PM

So tonight is big for TV.
Billions
Barry 
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV 
show is pretty good.

Re: [AFMUG] More important things

[Bill Prince]

One word: Credible.

bp


On 3/25/2018 5:39 PM, Chuck McCown wrote:

Share the summary please.

Sent from my iPhone

On Mar 25, 2018, at 6:36 PM, Bill Prince > wrote:



I got the DVR queued up for that one.�� ;-)

bp


On 3/25/2018 5:07 PM, Gino A. Villarini wrote:

Stormy Daniels� lol�

From: Af mailto:af-boun...@afmug.com>> on 
behalf of Chuck McCown mailto:ch...@wbmfg.com>>
Reply-To: "af@afmug.com " >

Date: Sunday, March 25, 2018 at 6:08 PM
To: "af@afmug.com " >

Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry
Silicon Valley
�
Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.
�
I read the book years ago.� Book was dry and academic.� The TV 
show is pretty good.�


*//*�

*/Gino A. Villarini/*

President
Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968

Re: [AFMUG] War driving with 900mhz

[Colin Stanners]

I've created some Radio Mobile configuration that gives quite accurate maps
in near/non-LOS conditions for our area. Many online calculators suck for
NLOS coverage but I would assume that Linktechs' Towercoverage is good,
based on the experienced people behind it. If you tell me GPS location /
height and type of gear / heights of trees I can do a plot quickly and you
can check how your on-site measurements compare.

On Sun, Mar 25, 2018 at 11:15 PM, Jon Lee  wrote:

> I just setup a new 900mhz and a 5.8ghz AP in a township under tall pines.
> I am going to go plot signal strength tomorrow but was wondering what the
> group does? My service area is in the mountains and I can't always see the
> AP (5.8) CLOS. Does anyone use hardware/software to plot RF maps?
>
> I am familiar with the thearetical solutions (online maps and services)
>
> Thanks!
> -Jon
> Off-Grid Networks
>

Re: [AFMUG] War driving with 900mhz

[Steve Jones]

In all seriousness, linkplanner is pretty damn accurate. Aside from wanting
to go document specific areas, and verifying the initial install of the AP,
i dont do it at all anymore.
The math is there and accurate, we just go out and try to install everybody
we can and deal with obstructions as per normal, tell them to get height or
get chainsawing.


On Sun, Mar 25, 2018, 11:23 PM Steve Jones 
wrote:

> We go to the list asking if anyone is looking to take our piles of 900mhz
> radios and antennas off our hands
>
> On Sun, Mar 25, 2018, 11:15 PM Jon Lee  wrote:
>
>> I just setup a new 900mhz and a 5.8ghz AP in a township under tall pines.
>> I am going to go plot signal strength tomorrow but was wondering what the
>> group does? My service area is in the mountains and I can't always see the
>> AP (5.8) CLOS. Does anyone use hardware/software to plot RF maps?
>>
>> I am familiar with the thearetical solutions (online maps and services)
>>
>> Thanks!
>> -Jon
>> Off-Grid Networks
>>
>

Re: [AFMUG] War driving with 900mhz

[Steve Jones]

We go to the list asking if anyone is looking to take our piles of 900mhz
radios and antennas off our hands

On Sun, Mar 25, 2018, 11:15 PM Jon Lee  wrote:

> I just setup a new 900mhz and a 5.8ghz AP in a township under tall pines.
> I am going to go plot signal strength tomorrow but was wondering what the
> group does? My service area is in the mountains and I can't always see the
> AP (5.8) CLOS. Does anyone use hardware/software to plot RF maps?
>
> I am familiar with the thearetical solutions (online maps and services)
>
> Thanks!
> -Jon
> Off-Grid Networks
>

Re: [AFMUG] OT New movements

[Steve Jones]

Their spin machine isnt working, they lost all rudder control.
The bad thing is if it does myspace out, its not likely the next big thing
will have an IPO for a long time, and its not likely to be another wet
dream.

Very few investors are protestor investors, theyre looking to make money,
and its not likely social media as a whole will ever recover from the
volatility. You folks who know how to make money on volatility will still
play, but i doubt it will be going in retirement accounts

On Sun, Mar 25, 2018, 10:58 PM Chuck McCown  wrote:

> Times Up – For Facebook.
>
> Delete Facebook!
>
> (It will be interesting to watch this unfold, shall we short their stock)?
>

Re: [AFMUG] Clean work

[Steve Jones]

What a square

On Sun, Mar 25, 2018, 10:58 PM Chuck McCown  wrote:

> Or fuzzy
>
> *From:* Steve Jones
> *Sent:* Sunday, March 25, 2018 9:57 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] Clean work
>
> Theyre not sideways tho
>
> On Sun, Mar 25, 2018, 5:04 PM Jaime Solorza 
> wrote:
>
>> moto phone
>>
>> Jaime Solorza
>> Wireless Systems Architect
>> 915-861-1390
>>
>> On Sun, Mar 25, 2018 at 3:54 PM, Bill Prince  wrote:
>>
>>> Your pictures are getting better too Jaime.
>>>
>>> bp
>>> 
>>>
>>>
>>> On 3/25/2018 2:12 PM, Jaime Solorza wrote:
>>>
 Saw this work in progress rack today in a Las Cruces clinic.  Not sure
 who did it but I will find out next week...

 Jaime Solorza

>>>
>>>
>>
>

[AFMUG] OT Test uno dos tres it is Lent

[Chuck McCown]

On a totally different subject, did y’all catch rocket man and his Evel Knieval 
missile?

https://www.youtube.com/watch?v=0UAHORcbvvQ

The earth is indeed flat.  You heard it here first folks.

From: Steve Jones 
Sent: Sunday, March 25, 2018 10:03 PM
To: af@afmug.com 
Subject: Re: [AFMUG] Test uno dos tres

This is merca, we count in mercan round here, not none of those weird south of 
the border numers. Cant trust no countin that starts with the name of a kids 
card game. My uncle daddy once told me, son, you aint never gonna amount to 
s@$t, but that dont mean you cant speak mercan in merca.

On Sun, Mar 25, 2018, 3:32 PM Bill Prince  wrote:

  cuatro, cinco, seis

  2018-03-24 10:46 PST



bp


On 3/24/2018 10:30 AM, Josh Reynolds wrote:

Test

On Mar 18, 2018 8:30 PM, "Jaime Solorza"  wrote:

  I posted something a while ago


  Jaime Solorza

Re: [AFMUG] Test uno dos tres

[Steve Jones]

This is merca, we count in mercan round here, not none of those weird south
of the border numers. Cant trust no countin that starts with the name of a
kids card game. My uncle daddy once told me, son, you aint never gonna
amount to s@$t, but that dont mean you cant speak mercan in merca.

On Sun, Mar 25, 2018, 3:32 PM Bill Prince  wrote:

> cuatro, cinco, seis
>
> 2018-03-24 10:46 PST
>
>
> bp
> 
>
>
> On 3/24/2018 10:30 AM, Josh Reynolds wrote:
>
> Test
>
> On Mar 18, 2018 8:30 PM, "Jaime Solorza" 
> wrote:
>
>> I posted something a while ago
>>
>> Jaime Solorza
>>
>
>

Re: [AFMUG] time test

[Steve Jones]

Cia monitoring takes time. If people would clip their responses the feds
wouldnt have to read so much duplicatous text

On Sun, Mar 25, 2018, 5:02 PM  wrote:

> 1 minute
> I think it is fixed guys.  Hopefully the pit crew will report as to what
> they found.
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 4:01 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] time test
>
> 2 minutes
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 4:00 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] time test
>
> 4 minutes freaking real time almost.
> Almost back to normal.
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 3:58 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] time test
>
> 5 minute delay...
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 3:54 PM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] time test
>
> Only 30 minute delay, things are improving.  Odd.
> Be interesting to see what they found was causing the problem.
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 3:50 PM
> *To:* af@afmug.com
> *Subject:* [AFMUG] time test
>
> 3/25/2018  3:21 MDT
>

[AFMUG] OT New movements

[Chuck McCown]

Times Up – For Facebook.  

Delete Facebook!

(It will be interesting to watch this unfold, shall we short their stock)?

Re: [AFMUG] Clean work

[Chuck McCown]

Or fuzzy

From: Steve Jones 
Sent: Sunday, March 25, 2018 9:57 PM
To: af@afmug.com 
Subject: Re: [AFMUG] Clean work

Theyre not sideways tho

On Sun, Mar 25, 2018, 5:04 PM Jaime Solorza  wrote:

  moto phone

  Jaime Solorza 
  Wireless Systems Architect
  915-861-1390

  On Sun, Mar 25, 2018 at 3:54 PM, Bill Prince  wrote:

Your pictures are getting better too Jaime.

bp
 


On 3/25/2018 2:12 PM, Jaime Solorza wrote:

  Saw this work in progress rack today in a Las Cruces clinic.  Not sure 
who did it but I will find out next week...

  Jaime Solorza

Re: [AFMUG] Clean work

[Steve Jones]

Theyre not sideways tho

On Sun, Mar 25, 2018, 5:04 PM Jaime Solorza 
wrote:

> moto phone
>
> Jaime Solorza
> Wireless Systems Architect
> 915-861-1390
>
> On Sun, Mar 25, 2018 at 3:54 PM, Bill Prince  wrote:
>
>> Your pictures are getting better too Jaime.
>>
>> bp
>> 
>>
>>
>> On 3/25/2018 2:12 PM, Jaime Solorza wrote:
>>
>>> Saw this work in progress rack today in a Las Cruces clinic.  Not sure
>>> who did it but I will find out next week...
>>>
>>> Jaime Solorza
>>>
>>
>>
>

[AFMUG] OT Silicon Valley

[Chuck McCown]

The opening animation had the Facebook building switching to spelling Facebook 
with Cyrillic letters I think.

Re: [AFMUG] Cambridge Analytica

[Steve Jones]

A word

On Sun, Mar 25, 2018, 10:08 PM Jaime Solorza 
wrote:

> Lent is officially over on Thursdaybut I am behaving...no need to say
> a word...silence is more powerful.
>
> Jaime Solorza
>
> On Sun, Mar 25, 2018, 8:57 PM CBB - Jay Fuller 
> wrote:
>
>>
>> Lol
>>
>> Sent from my smartphone
>>
>> - Reply message -
>> From: "Sean Heskett" 
>> To: 
>> Subject: [AFMUG] Cambridge Analytica
>> Date: Sun, Mar 25, 2018 9:52 PM
>>
>> LENT!!!
>>
>>
>>
>> On Sun, Mar 25, 2018 at 8:42 PM CBB - Jay Fuller <
>> par...@cyberbroadband.net> wrote:
>>
>>>
>>> So I just learned Steve Bannon helped start this firm.
>>>
>>> Oh my God he could have influenced the election.
>>>
>>> All politicians do with spread dirt anywaylegitimately ( through
>>> actual ad buys or their pacs buy ads) or illegitimatly.
>>>
>>> How is this huge news?
>>>
>>> Why is this tanking my Facebook stock?
>>>
>>> Sent from my smartphone
>>>
>>>

Re: [AFMUG] Cambridge Analytica

[Jaime Solorza]

Lent is officially over on Thursdaybut I am behaving...no need to say a
word...silence is more powerful.

Jaime Solorza

On Sun, Mar 25, 2018, 8:57 PM CBB - Jay Fuller 
wrote:

>
> Lol
>
> Sent from my smartphone
>
> - Reply message -
> From: "Sean Heskett" 
> To: 
> Subject: [AFMUG] Cambridge Analytica
> Date: Sun, Mar 25, 2018 9:52 PM
>
> LENT!!!
>
>
>
> On Sun, Mar 25, 2018 at 8:42 PM CBB - Jay Fuller <
> par...@cyberbroadband.net> wrote:
>
>>
>> So I just learned Steve Bannon helped start this firm.
>>
>> Oh my God he could have influenced the election.
>>
>> All politicians do with spread dirt anywaylegitimately ( through
>> actual ad buys or their pacs buy ads) or illegitimatly.
>>
>> How is this huge news?
>>
>> Why is this tanking my Facebook stock?
>>
>> Sent from my smartphone
>>
>>

Re: [AFMUG] Cambridge Analytica

[CBB - Jay Fuller]

Lol 

Sent from my smartphone

- Reply message -
From: "Sean Heskett" 
To: 
Subject: [AFMUG] Cambridge Analytica
Date: Sun, Mar 25, 2018 9:52 PM

LENT!!!



On Sun, Mar 25, 2018 at 8:42 PM CBB - Jay Fuller  
wrote:


So I just learned Steve Bannon helped start this firm.

Oh my God he could have influenced the election.

All politicians do with spread dirt anywaylegitimately ( through actual ad 
buys or their pacs buy ads) or illegitimatly.

How is this huge news? 

Why is this tanking my Facebook stock?

Sent from my smartphone

Re: [AFMUG] Cambridge Analytica

[Sean Heskett]

LENT!!!



On Sun, Mar 25, 2018 at 8:42 PM CBB - Jay Fuller 
wrote:

>
> So I just learned Steve Bannon helped start this firm.
>
> Oh my God he could have influenced the election
>
> All politicians do with spread dirt anywaylegitimately ( through
> actual ad buys or their pacs buy ads) or illegitimatly
>
> How is this huge news?
>
> Why is this tanking my Facebook stock?
>
> Sent from my smartphone
>
>

Re: [AFMUG] Cambridge Analytica

[Bill Prince]

The issue is with FB and how they "share" information. Many people are 
just coming to the realization that they are the product, and outfits 
like Cambridge Analytica are the actual customers. It takes longer for 
some to wake up. That's all.



bp


On 3/25/2018 7:42 PM, CBB - Jay Fuller wrote:


So I just learned Steve Bannon helped start this firm.

Oh my God he could have influenced the election

All politicians do with spread dirt anywaylegitimately ( through 
actual ad buys or their pacs buy ads) or illegitimatly


How is this huge news?

Why is this tanking my Facebook stock?

Sent from my smartphone

[AFMUG] Cambridge Analytica

[CBB - Jay Fuller]

So I just learned Steve Bannon helped start this firm.

Oh my God he could have influenced the election

All politicians do with spread dirt anywaylegitimately ( through actual ad 
buys or their pacs buy ads) or illegitimatly

How is this huge news? 

Why is this tanking my Facebook stock?

Sent from my smartphone

Re: [AFMUG] More important things

[CBB - Jay Fuller]

I will put it on my list for this summer.

  - Original Message - 
  From: Chuck McCown 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 9:01 PM
  Subject: Re: [AFMUG] More important things


  Yes, Hulu.  Worth it.  The non fiction version of Homeland.  

  From: CBB - Jay Fuller 
  Sent: Sunday, March 25, 2018 7:55 PM
  To: af@afmug.com 
  Subject: Re: [AFMUG] More important things


  Where is the looming towers?  Don't tell me hulu, i pay enough already.
  Yah, I need to get off here and start watching my Sunday night tv.
  :)

- Original Message - 
From: ch...@wbmfg.com 
To: af@afmug.com 
Sent: Sunday, March 25, 2018 5:08 PM
Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry 
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV show is 
pretty good.  

Re: [AFMUG] More important things

[Chuck McCown]

I liked that back in the mid 1960s.  Didn’t like the one move version I saw.  

Never fear, Smith is here...

From: Jaime Solorza 
Sent: Sunday, March 25, 2018 7:58 PM
To: Animal Farm 
Subject: Re: [AFMUG] More important things

Next month...Lost is Space!!! The trailers look cool...


Jaime Solorza

On Sun, Mar 25, 2018, 7:55 PM CBB - Jay Fuller  
wrote:


  Where is the looming towers?  Don't tell me hulu, i pay enough already.
  Yah, I need to get off here and start watching my Sunday night tv.
  :)

- Original Message - 
From: ch...@wbmfg.com 
To: af@afmug.com 
Sent: Sunday, March 25, 2018 5:08 PM
Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry 
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV show is 
pretty good.  

Re: [AFMUG] More important things

[Chuck McCown]

Yes, Hulu.  Worth it.  The non fiction version of Homeland.  

From: CBB - Jay Fuller 
Sent: Sunday, March 25, 2018 7:55 PM
To: af@afmug.com 
Subject: Re: [AFMUG] More important things


Where is the looming towers?  Don't tell me hulu, i pay enough already.
Yah, I need to get off here and start watching my Sunday night tv.
:)

  - Original Message - 
  From: ch...@wbmfg.com 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 5:08 PM
  Subject: [AFMUG] More important things

  So tonight is big for TV.
  Billions
  Barry 
  Silicon Valley

  Any others?
  Of course Homeland.
  And if like Homeland, you will probably also like The Looming Towers.

  I read the book years ago.  Book was dry and academic.  The TV show is pretty 
good.  

Re: [AFMUG] More important things

[Jaime Solorza]

Next month...Lost is Space!!! The trailers look cool...

Jaime Solorza

On Sun, Mar 25, 2018, 7:55 PM CBB - Jay Fuller 
wrote:

>
> Where is the looming towers?  Don't tell me hulu, i pay enough already.
> Yah, I need to get off here and start watching my Sunday night tv.
>  :)
>
>
> - Original Message -
> *From:* ch...@wbmfg.com
> *To:* af@afmug.com
> *Sent:* Sunday, March 25, 2018 5:08 PM
> *Subject:* [AFMUG] More important things
>
> So tonight is big for TV.
> Billions
> Barry
> Silicon Valley
>
> Any others?
> Of course Homeland.
> And if like Homeland, you will probably also like The Looming Towers.
>
> I read the book years ago.  Book was dry and academic.  The TV show is
> pretty good.
>
>

Re: [AFMUG] Serverplus

[CBB - Jay Fuller]

We have a full time and a part time.  The part time appreciates the flexibility.
It works most of the time.  It can be a pain when we do have high call volume - 
but we usually
encourage the part time to be more available during higher call volume times

  - Original Message - 
  From: Matt Hoppes 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 5:46 PM
  Subject: Re: [AFMUG] Serverplus


  Depending on call volume somewhere on the neighborhood of $250-$400/month. 


  That pays a weeks wage for an employee who can now also do other things. 

  On Mar 25, 2018, at 17:50, Steve Jones  wrote:


How much were you planning on paying serverplus?


On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
 wrote:

  Interesting point. We are at 1,000 subs I and I just did this economic 
model. 


  I don’t have 24x7 support. But do have 9-9. 


  With a well running network support calls are near nothing. I took the 
money I was going to pay SP and hired staff. Now I have people who do phones 
and other things. 

  On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:


I would say that if you want local pronunciations of words you should 
run your open tech support.


I don't think most people care. They are normally happy just to have 
someone speak English that they can understand. Until you get about 8000 subs I 
doubt you can do it anywhere close to the cost that Lane can.


On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  
wrote:

  https://www.youtube.com/watch?v=GyJXDdlD4jQ


  "IN-DE GO" :)



  On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
 wrote:

It’s In Di Go. Like the color. Not In Dee Go. Like a butchered 
version of the six fingered man. 

On Mar 14, 2018, at 04:27, Josh Reynolds  
wrote:


  That's how it's pronounced...


  Maybe a regional thing?


  On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
 wrote:

GTC does this too. I don’t know why it’s so hard. 


The company I used to work for was “Indigo Wireless”. They 
always say In Dee Go. 

On Mar 11, 2018, at 14:50, Sterling Jacobson 
 wrote:


  They are working well for us, and I have a horrible generic 
support DT, lol!



  I have had zero complaints from my customers so far this 
year, so I think they are doing well.



  The only feedback I’ve had is customers hear our company name 
pronounced five different ways, even though the DT instructs the proper 
pronunciation.



  But it’s a made-up name so my customer are always confused on 
pronunciation themselves.





  From: Af  On Behalf Of ch...@wbmfg.com
  Sent: Saturday, March 10, 2018 11:25 AM
  To: af@afmug.com
  Subject: Re: [AFMUG] Serverplus



  I would add that Layne’s service is only as good as the 
decision tree that you provide to him.  The more detailed DT, the better the 
service will be.  



  From: Layne Sisk 

  Sent: Saturday, March 10, 2018 10:48 AM

  To: af@afmug.com 

  Subject: Re: [AFMUG] Serverplus



  I would like to share some solid stats with the group.  
Please see those below.  The comment about a decline is hard to address without 
looking at stats.  Kind of like the user that calls you and vaguely  says “My 
internet seems slow” when you have stats that show they are getting more than 
they are paying for.  We have hired a number of new people recently because we 
have grown and have added a new office but as Justin said this is a slow time 
of the year so we also took advantage of this time to get rid of some of our 
weaker performers.  Here are the company wide stats for the past week with some 
comments about them, I would stack these up against any call center in the 
world.  Sorry if I come on strong, but as you all know this is my baby and I 
care a lot about it just like you do about your networks.  I know we are not 
perfect, out of 6000 calls I am sure we made a mistake or two and I am happy to 
address any individual issue directly, but I am pretty proud of what we do.  





OFFICE STATS
   
   
   
   
   SP
   GOAL
   Comment
   
AVERAGE TALK TIME
   
   
   
   
   0:11:05
   0:10:00
   Down from over 13 min 2 months ago
   
  TOTAL TALK TIME VS SCHEDULED
   
   
   
   
   69.94

Re: [AFMUG] More important things

[CBB - Jay Fuller]

Where is the looming towers?  Don't tell me hulu, i pay enough already.
Yah, I need to get off here and start watching my Sunday night tv.
 :)

  - Original Message - 
  From: ch...@wbmfg.com 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 5:08 PM
  Subject: [AFMUG] More important things


  So tonight is big for TV.
  Billions
  Barry 
  Silicon Valley

  Any others?
  Of course Homeland.
  And if like Homeland, you will probably also like The Looming Towers.

  I read the book years ago.  Book was dry and academic.  The TV show is pretty 
good.  

Re: [AFMUG] Test test

[CBB - Jay Fuller]

Plumbing analogy... lol
[3/25/2018@8:53pm]

  - Original Message - 
  From: Bill Prince 
  To: af@afmug.com ; Seth Mattinen 
  Sent: Sunday, March 25, 2018 4:51 PM
  Subject: Re: [AFMUG] Test test


  Whole grunch of messages just slipped through. Maybe the blockage has 
  been cleared?

  Sent 2018-03-25 14:27 PDT.


  bp
  

  On 3/25/2018 1:54 PM, Seth Mattinen wrote:
  > On 3/22/18 14:18, Jon Lee wrote:
  >> Test 7:43PM (AZ Time 3/18/18)
  >
  >
  > I think it's getting slower. The delay used to be hours, now it's 
  > several days.
  >
  > Sent on Thu Mar 22 14:27:21 PDT 2018

Re: [AFMUG] Test

[CBB - Jay Fuller]

ohh ohhh catching up
(replied sun 3/25/18 @ 8:45 pm)
  - Original Message - 
  From: Forrest Christian (List Account) 
  To: af 
  Sent: Sunday, March 25, 2018 4:16 PM
  Subject: [AFMUG] Test


  Sun 917a

Re: [AFMUG] Serverplus

[CBB - Jay Fuller]

I agree with this statement.  We've seen both (well running and NOT well 
running)
3/25/2018 @ 8:42 pm :)

  - Original Message - 
  From: Matt Hoppes 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 3:44 PM
  Subject: Re: [AFMUG] Serverplus


  Interesting point. We are at 1,000 subs I and I just did this economic model. 


  I don’t have 24x7 support. But do have 9-9. 


  With a well running network support calls are near nothing. I took the money 
I was going to pay SP and hired staff. Now I have people who do phones and 
other things. 

  On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:


I would say that if you want local pronunciations of words you should run 
your open tech support.


I don't think most people care. They are normally happy just to have 
someone speak English that they can understand. Until you get about 8000 subs I 
doubt you can do it anywhere close to the cost that Lane can.


On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:

  https://www.youtube.com/watch?v=GyJXDdlD4jQ


  "IN-DE GO" :)



  On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
 wrote:

It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version 
of the six fingered man. 

On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:


  That's how it's pronounced...


  Maybe a regional thing?


  On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
 wrote:

GTC does this too. I don’t know why it’s so hard. 


The company I used to work for was “Indigo Wireless”. They always 
say In Dee Go. 

On Mar 11, 2018, at 14:50, Sterling Jacobson  
wrote:


  They are working well for us, and I have a horrible generic 
support DT, lol!



  I have had zero complaints from my customers so far this year, so 
I think they are doing well.



  The only feedback I’ve had is customers hear our company name 
pronounced five different ways, even though the DT instructs the proper 
pronunciation.



  But it’s a made-up name so my customer are always confused on 
pronunciation themselves.





  From: Af  On Behalf Of ch...@wbmfg.com
  Sent: Saturday, March 10, 2018 11:25 AM
  To: af@afmug.com
  Subject: Re: [AFMUG] Serverplus



  I would add that Layne’s service is only as good as the decision 
tree that you provide to him.  The more detailed DT, the better the service 
will be.  



  From: Layne Sisk 

  Sent: Saturday, March 10, 2018 10:48 AM

  To: af@afmug.com 

  Subject: Re: [AFMUG] Serverplus



  I would like to share some solid stats with the group.  Please 
see those below.  The comment about a decline is hard to address without 
looking at stats.  Kind of like the user that calls you and vaguely  says “My 
internet seems slow” when you have stats that show they are getting more than 
they are paying for.  We have hired a number of new people recently because we 
have grown and have added a new office but as Justin said this is a slow time 
of the year so we also took advantage of this time to get rid of some of our 
weaker performers.  Here are the company wide stats for the past week with some 
comments about them, I would stack these up against any call center in the 
world.  Sorry if I come on strong, but as you all know this is my baby and I 
care a lot about it just like you do about your networks.  I know we are not 
perfect, out of 6000 calls I am sure we made a mistake or two and I am happy to 
address any individual issue directly, but I am pretty proud of what we do.  





OFFICE STATS
   
   
   
   
   SP
   GOAL
   Comment
   
AVERAGE TALK TIME
   
   
   
   
   0:11:05
   0:10:00
   Down from over 13 min 2 months ago
   
  TOTAL TALK TIME VS SCHEDULED
   
   
   
   
   69.94%
   80%
   This is agent utilization
   
SURVEY SCORE
   
   
   
   
   91.66%
   95%
   91.66% of callers would recommend the service That  is a 
number any company would kill for
   
SURVEY TAKEN
   
   
   
   
   20.57%
   20%
   A full 20% of callers responded to our survey, that number 
is unheard of
   
TECH ESCALATION

Re: [AFMUG] More important things

[Chuck McCown]

Share the summary please.

Sent from my iPhone

> On Mar 25, 2018, at 6:36 PM, Bill Prince  wrote:
> 
> I got the DVR queued up for that one.�� ;-)
> bp
> 
> 
>> On 3/25/2018 5:07 PM, Gino A. Villarini wrote:
>> Stormy Daniels� lol�
>> 
>> From: Af  on behalf of Chuck McCown 
>> Reply-To: "af@afmug.com" 
>> Date: Sunday, March 25, 2018 at 6:08 PM
>> To: "af@afmug.com" 
>> Subject: [AFMUG] More important things
>> 
>> So tonight is big for TV.
>> Billions
>> Barry
>> Silicon Valley
>> �
>> Any others?
>> Of course Homeland.
>> And if like Homeland, you will probably also like The Looming Towers.
>> �
>> I read the book years ago.� Book was dry and academic.� The TV show is 
>> pretty good.�   
>> �
>> 
>> Gino A. Villarini
>> 
>> President
>> Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968
>> 
>> 
> 

Re: [AFMUG] List alternative?

[Jaime Solorza]

Me too.  I like 🍺

Jaime Solorza

On Sun, Mar 25, 2018, 5:45 PM Steve Jones  wrote:

> I like beer
>
> On Sun, Mar 25, 2018, 5:08 PM Adair Winter 
> wrote:
>
>> You hate everything.
>>
>> On Sun, Mar 25, 2018, 4:50 PM Steve Jones 
>> wrote:
>>
>>> I hate slack
>>>
>>> On Sun, Mar 25, 2018, 4:06 PM Justin Wilson  wrote:
>>>
 Here is the problem that comes around every so often.


 1.Slack is the wild Wild West.  Get more than a few folks in a channel
 and the conversation gets crazy.  It’s a conversation not a thread. Imagine
 some of the threads that have gone off the rails in realtime.
 2.Message boards are good but the are not pushed to you like e-mail
 3.Facebook is pushed to you, but not everyone has facebook or pays
 attention to it.

 As much as people keep wanting e-mail to die, which I don’t understand,
 it’s not going away anytime soon.

 Justin Wilson
 j...@mtin.net

 www.mtin.net
 www.midwest-ix.com

 On Mar 25, 2018, at 8:12 AM, Craig House 
 wrote:

 Anyone thought about using something like slack as an alternative to
 the email list.  Maybe there is a good reason for the email format but it
 seems like it would allow for categories for topics so members could choose
 if they want to be in on the topic or not.  Such as fiber topics. Cambium
 topics.  Mimosa ubnt and sync.  Lots of options to make it more topic
 specific to what each list member is interested in.  I know my attention
 span sometimes gets lost on things that don’t involve my work.  Maybe slack
 isn’t the beat choice but there is surely something like that to fit the
 group needs
 Just a thought

 Craig

 Sent from my iPhone

Re: [AFMUG] More important things

[Bill Prince]

I got the DVR queued up for that one.�� ;-)

bp


On 3/25/2018 5:07 PM, Gino A. Villarini wrote:

Stormy Daniels� lol

From: Af mailto:af-boun...@afmug.com>> on 
behalf of Chuck McCown mailto:ch...@wbmfg.com>>
Reply-To: "af@afmug.com " >

Date: Sunday, March 25, 2018 at 6:08 PM
To: "af@afmug.com " >

Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry
Silicon Valley
Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.
I read the book years ago.� Book was dry and academic.� The TV show is 
pretty good.


*//*

*/Gino A. Villarini/*

President
Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968

Re: [AFMUG] More important things

[Jaime Solorza]

What ? You thought I was trying to be satirical or provocative?  I like the
song.😁

Jaime Solorza

On Sun, Mar 25, 2018, 6:07 PM Gino A. Villarini  wrote:

> Stormy Daniels… lol
>
> From: Af  on behalf of Chuck McCown  >
> Reply-To: "af@afmug.com" 
> Date: Sunday, March 25, 2018 at 6:08 PM
> To: "af@afmug.com" 
> Subject: [AFMUG] More important things
>
> So tonight is big for TV.
> Billions
> Barry
> Silicon Valley
>
> Any others?
> Of course Homeland.
> And if like Homeland, you will probably also like The Looming Towers.
>
> I read the book years ago.  Book was dry and academic.  The TV show is
> pretty good.
>
>
>
> *Gino A. Villarini*
> President
> Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968
>
>

Re: [AFMUG] Cambium LTE

[Gino A. Villarini]

That is not the way LTE - BBU to Rru data path worksŠ they use fiber with
CPRI interface

https://www.commscope.com/Blog/CommScope-Definitions-What-Is-CPRI/


Its has been a standard for all LTE deployments




On 3/25/18, 5:48 PM, "Af on behalf of George Skorup"  wrote:

>Not the actual RF channel frequencies up the coax. Intermediate
>frequency + power like a split IDU/ODU licensed PTP, which has been a
>reliable method for decades.
>
>On 3/25/2018 3:45 PM, Matt Hoppes wrote:
>> No. I sent that days ago.
>>
>> Ok. Why a split though?  Just to offload some of the cost to a one time
>>purchase?
>>
>> If that¹s the case I hope for a one or two ODU model as well.
>>
>> Also coax will not scale well on some of these frequencies. There¹s a
>>reason everything has gone to Tower mount - even in the cellular world.
>>
>> Do you know how much 100ft of low PIM cable will cost?  Plus the db
>>loss.
>>
>>> On Mar 25, 2018, at 07:47, Adam Moffett  wrote:
>>>
>>> Free Unicorn with every purchase.
>>>
>>> It's a split system.  Your EPC is built into the indoor end of the
>>>split system, and you run coax up to a radio head on the tower.  The
>>>indoor unit is supposed to have 8 ports.
>>>
>>> Other than that we know about design goals, but not specifics.  Their
>>>goal is to give you the benefits of LTE, but make it easier/more
>>>accessible.  Price was said to be in between Telrad and Baicells.
>>>
>>> I'm hoping they make a smaller IDU, because at lots of sites we'd pay
>>>for 8 ports and use 1 or 2 of them.
>>>
>>> Is list magically working now?
>>>
>>>
>>> -- Original Message --
>>> From: "Matt Hoppes" 
>>> To: af@afmug.com
>>> Sent: 3/21/2018 3:36:39 PM
>>> Subject: [AFMUG] Cambium LTE
>>>
 What¹s known about the Cambium LTE product so far?
>

Re: [AFMUG] More important things

[Gino A. Villarini]

Stormy Daniels… lol

From: Af mailto:af-boun...@afmug.com>> on behalf of Chuck 
McCown mailto:ch...@wbmfg.com>>
Reply-To: "af@afmug.com" 
mailto:af@afmug.com>>
Date: Sunday, March 25, 2018 at 6:08 PM
To: "af@afmug.com" mailto:af@afmug.com>>
Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV show is pretty 
good.



Gino A. Villarini


President
Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968

[cid:aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png]

Re: [AFMUG] Serverplus

[Matt Hoppes]

I mean. Yes. And in that case it’s much cheaper to go SP. 

But the way I looked at it. I pulled outsourced sales in that was costing me 
about $250-$400/month. Didn’t do SP. 

So now I have about $800/month to work with. 

I hired someone who does all that and is a another set of hands on the field 
and the office. 

> On Mar 25, 2018, at 19:35, Chuck McCown  wrote:
> 
> If you look at it as if you are billing an outside customer for billable 
> hours, all that stuff is a true expense that comes out of your pocket. So you 
> really should look at it from that perspective to ensure you are being 
> realistic with yourself when analyzing profitability.
> 
> Sent from my iPhone
> 
>> On Mar 25, 2018, at 5:25 PM, Matt Hoppes  
>> wrote:
>> 
>> Eh. You’re putting a price on well being and moral. 
>> 
>> Picnics. PTO. Bonus. Profit Sharing. 
>> 
>> I do those things because I want my employees to be happy and not have to 
>> worry so much about living. 
>> 
>> It makes them much more profitable at the office. 
>> 
>> We give unlimited time off with required two weeks off a year. 
>> 
>> Picnics and parties are just part of the moral boosting. 
>> 
>> My office workers don’t have a vehicle - there is a shared one that is used 
>> when someone goes out. 
>> 
>> And we cross train. We are too small to silo. 
>> 
>> The CEO does billing calls and my billing gals pull ropes at the towers and 
>> run cable at installs. 
>> 
>> I get what you are saying - but to me those things average out across 
>> employees. 
>> 
>>> On Mar 25, 2018, at 19:17, Chuck McCown  wrote:
>>> 
>>> 
>>> FICA
>>> FUTA (Fed Unemployment)
>>> SUTA (State Unemployment)
>>> Workers' Comp
>>> G/L Insurance
>>> Health
>>> PTO
>>> Holiday
>>> Picnics, Parties
>>> Tool/Gas/Vehicle
>>> Company Meetings
>>> Training/Education
>>> Cell/Mobile/Internet
>>> Vehicle Fuel/Maint./Insurance
>>> Miscellaneous
>>> Profit Share/Pension/401k
>>> Additional Bonus
>>>  
>>> If you are honest with the above figures, you come out at a cost that is 
>>> almost always twice the pay rate. 
>>>  
>>> From: Matt Hoppes
>>> Sent: Sunday, March 25, 2018 5:03 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Serverplus
>>>  
>>> How do you get that Chuck?
>>>  
>>> Assuming taxes and all that?
>>> 
 On Mar 25, 2018, at 18:54, Chuck McCown  wrote:
 
 I just re-did my labor burden spreadsheet.  Once again I proved to my self 
 that if you pay someone $15/hour it actually costs you $30.
  
 $400/week out of pocket expense means an effective pay rate of $5/hour. 
  
 From: Mike Hammett
 Sent: Sunday, March 25, 2018 4:47 PM
 To: af@afmug.com
 Subject: Re: [AFMUG] Serverplus
  
 What kind of employee are you getting for $400/week?
 
 
 
 -
 Mike Hammett
 Intelligent Computing Solutions
 
 Midwest Internet Exchange
 
 The Brothers WISP
 
 
 
 
 From: "Matt Hoppes" 
 To: af@afmug.com
 Sent: Sunday, March 25, 2018 5:46:00 PM
 Subject: Re: [AFMUG] Serverplus
 
 Depending on call volume somewhere on the neighborhood of $250-$400/month.
  
 That pays a weeks wage for an employee who can now also do other things.
 
 On Mar 25, 2018, at 17:50, Steve Jones  wrote:
 
 How much were you planning on paying serverplus?
  
> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>  wrote:
> Interesting point. We are at 1,000 subs I and I just did this economic 
> model.
>  
> I don’t have 24x7 support. But do have 9-9.
>  
> With a well running network support calls are near nothing. I took the 
> money I was going to pay SP and hired staff. Now I have people who do 
> phones and other things.
> 
> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
> 
> I would say that if you want local pronunciations of words you should run 
> your open tech support.
>  
> I don't think most people care. They are normally happy just to have 
> someone speak English that they can understand. Until you get about 8000 
> subs I doubt you can do it anywhere close to the cost that Lane can.
> 
>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>> 
>> "IN-DE GO" :)
>>  
>>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>>  wrote:
>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version 
>>> of the six fingered man.
>>> 
>>> On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
>>> 
>>> That's how it's pronounced...
>>>  
>>> Maybe a regional thing?
>>>  
>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>  wrote:
 GTC does this too. I don’t know why it’s so hard.
  
 The company I used to work for was “Indigo Wireless”. They always say 
 In Dee Go.
 
 On Mar 11, 2018, at 14:50, Sterling Jacobson  
 wrote

Re: [AFMUG] florida bridge - check your harness

[Mathew Howard]

I don't know, it looks to me like it was his lanyard that failed, not the
harness... you can see it stretch out and then half go upwards, and half
downwards.

On Sun, Mar 25, 2018, 6:50 PM Steve Jones  wrote:

> Thats the best video ive found so far, if you look to the right it could
> have been alot worse. Had traffic been still stopped for the left turn,
> there was a school bus in the lane.
>
> They have said both that they were tensioning a cable and that they were
> stress testing. Thats probably why the guy was tied off to a crane. Either
> process is probably standard business, and thats why he didnt have his
> harness front buckled, just making it look right for OSHA, since the
> inspector wouldnt be able to come out on the bridge and see the actual
> buckles.
>
> If the company takes those types of shortcuts, im guessing thats not the
> only cut corner by them.
>
> On Sun, Mar 25, 2018, 5:45 PM Matt Hoppes <
> mattli...@rivervalleyinternet.net> wrote:
>
>> Is there a better quality video?
>>
>> It’s hard to tell what may have failed. But that’s scary.
>>
>> On Mar 25, 2018, at 17:51, Mathew Howard  wrote:
>>
>> It's really hard to tell which part went first from that video... it's
>> interesting that it failed right at the point where the crane is though.
>>
>> On Sun, Mar 25, 2018 at 4:15 PM,  wrote:
>>
>>> I am more interested in seeing what failed first.  Obviously that first
>>> section on the left.  Does the top fail or that first diagonal brace on the
>>> left fail first?
>>>
>>> *From:* Steve Jones
>>> *Sent:* Sunday, March 25, 2018 6:36 AM
>>> *To:* af@afmug.com
>>> *Subject:* [AFMUG] florida bridge - check your harness
>>>
>>>
>>> http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
>>>
>>> watch the guy on top by the crane, hes tethered to it and his harness
>>> fails
>>>
>>
>>

Re: [AFMUG] florida bridge - check your harness

[Matt Hoppes]

Gross. Why wear a harness at all if you aren’t going to go all the way?

Either that or something from the bridge caught on him/it and pulled it down. 

> On Mar 25, 2018, at 19:50, Steve Jones  wrote:
> 
> Thats the best video ive found so far, if you look to the right it could have 
> been alot worse. Had traffic been still stopped for the left turn, there was 
> a school bus in the lane.
> 
> They have said both that they were tensioning a cable and that they were 
> stress testing. Thats probably why the guy was tied off to a crane. Either 
> process is probably standard business, and thats why he didnt have his 
> harness front buckled, just making it look right for OSHA, since the 
> inspector wouldnt be able to come out on the bridge and see the actual 
> buckles.
> 
> If the company takes those types of shortcuts, im guessing thats not the only 
> cut corner by them.
> 
>> On Sun, Mar 25, 2018, 5:45 PM Matt Hoppes 
>>  wrote:
>> Is there a better quality video?
>> 
>> It’s hard to tell what may have failed. But that’s scary. 
>> 
>>> On Mar 25, 2018, at 17:51, Mathew Howard  wrote:
>>> 
>>> It's really hard to tell which part went first from that video... it's 
>>> interesting that it failed right at the point where the crane is though.
>>> 
 On Sun, Mar 25, 2018 at 4:15 PM,  wrote:
 I am more interested in seeing what failed first.  Obviously that first 
 section on the left.  Does the top fail or that first diagonal brace on 
 the left fail first?
  
 From: Steve Jones
 Sent: Sunday, March 25, 2018 6:36 AM
 To: af@afmug.com
 Subject: [AFMUG] florida bridge - check your harness
  
 http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
  
 watch the guy on top by the crane, hes tethered to it and his harness fails
>>> 

Re: [AFMUG] florida bridge - check your harness

[Steve Jones]

Thats the best video ive found so far, if you look to the right it could
have been alot worse. Had traffic been still stopped for the left turn,
there was a school bus in the lane.

They have said both that they were tensioning a cable and that they were
stress testing. Thats probably why the guy was tied off to a crane. Either
process is probably standard business, and thats why he didnt have his
harness front buckled, just making it look right for OSHA, since the
inspector wouldnt be able to come out on the bridge and see the actual
buckles.

If the company takes those types of shortcuts, im guessing thats not the
only cut corner by them.

On Sun, Mar 25, 2018, 5:45 PM Matt Hoppes 
wrote:

> Is there a better quality video?
>
> It’s hard to tell what may have failed. But that’s scary.
>
> On Mar 25, 2018, at 17:51, Mathew Howard  wrote:
>
> It's really hard to tell which part went first from that video... it's
> interesting that it failed right at the point where the crane is though.
>
> On Sun, Mar 25, 2018 at 4:15 PM,  wrote:
>
>> I am more interested in seeing what failed first.  Obviously that first
>> section on the left.  Does the top fail or that first diagonal brace on the
>> left fail first?
>>
>> *From:* Steve Jones
>> *Sent:* Sunday, March 25, 2018 6:36 AM
>> *To:* af@afmug.com
>> *Subject:* [AFMUG] florida bridge - check your harness
>>
>>
>> http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
>>
>> watch the guy on top by the crane, hes tethered to it and his harness
>> fails
>>
>
>

Re: [AFMUG] List alternative?

[Steve Jones]

I like beer

On Sun, Mar 25, 2018, 5:08 PM Adair Winter 
wrote:

> You hate everything.
>
> On Sun, Mar 25, 2018, 4:50 PM Steve Jones 
> wrote:
>
>> I hate slack
>>
>> On Sun, Mar 25, 2018, 4:06 PM Justin Wilson  wrote:
>>
>>> Here is the problem that comes around every so often.
>>>
>>>
>>> 1.Slack is the wild Wild West.  Get more than a few folks in a channel
>>> and the conversation gets crazy.  It’s a conversation not a thread. Imagine
>>> some of the threads that have gone off the rails in realtime.
>>> 2.Message boards are good but the are not pushed to you like e-mail
>>> 3.Facebook is pushed to you, but not everyone has facebook or pays
>>> attention to it.
>>>
>>> As much as people keep wanting e-mail to die, which I don’t understand,
>>> it’s not going away anytime soon.
>>>
>>> Justin Wilson
>>> j...@mtin.net
>>>
>>> www.mtin.net
>>> www.midwest-ix.com
>>>
>>> On Mar 25, 2018, at 8:12 AM, Craig House 
>>> wrote:
>>>
>>> Anyone thought about using something like slack as an alternative to the
>>> email list.  Maybe there is a good reason for the email format but it seems
>>> like it would allow for categories for topics so members could choose if
>>> they want to be in on the topic or not.  Such as fiber topics. Cambium
>>> topics.  Mimosa ubnt and sync.  Lots of options to make it more topic
>>> specific to what each list member is interested in.  I know my attention
>>> span sometimes gets lost on things that don’t involve my work.  Maybe slack
>>> isn’t the beat choice but there is surely something like that to fit the
>>> group needs
>>> Just a thought
>>>
>>> Craig
>>>
>>> Sent from my iPhone
>>>
>>>
>>>

Re: [AFMUG] Serverplus

[Chuck McCown]

If you look at it as if you are billing an outside customer for billable hours, 
all that stuff is a true expense that comes out of your pocket. So you really 
should look at it from that perspective to ensure you are being realistic with 
yourself when analyzing profitability.

Sent from my iPhone

> On Mar 25, 2018, at 5:25 PM, Matt Hoppes  
> wrote:
> 
> Eh. You’re putting a price on well being and moral. 
> 
> Picnics. PTO. Bonus. Profit Sharing. 
> 
> I do those things because I want my employees to be happy and not have to 
> worry so much about living. 
> 
> It makes them much more profitable at the office. 
> 
> We give unlimited time off with required two weeks off a year. 
> 
> Picnics and parties are just part of the moral boosting. 
> 
> My office workers don’t have a vehicle - there is a shared one that is used 
> when someone goes out. 
> 
> And we cross train. We are too small to silo. 
> 
> The CEO does billing calls and my billing gals pull ropes at the towers and 
> run cable at installs. 
> 
> I get what you are saying - but to me those things average out across 
> employees. 
> 
>> On Mar 25, 2018, at 19:17, Chuck McCown  wrote:
>> 
>> 
>> FICA
>> FUTA (Fed Unemployment)
>> SUTA (State Unemployment)
>> Workers' Comp
>> G/L Insurance
>> Health
>> PTO
>> Holiday
>> Picnics, Parties
>> Tool/Gas/Vehicle
>> Company Meetings
>> Training/Education
>> Cell/Mobile/Internet
>> Vehicle Fuel/Maint./Insurance
>> Miscellaneous
>> Profit Share/Pension/401k
>> Additional Bonus
>>  
>> If you are honest with the above figures, you come out at a cost that is 
>> almost always twice the pay rate. 
>>  
>> From: Matt Hoppes
>> Sent: Sunday, March 25, 2018 5:03 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Serverplus
>>  
>> How do you get that Chuck?
>>  
>> Assuming taxes and all that?
>> 
>>> On Mar 25, 2018, at 18:54, Chuck McCown  wrote:
>>> 
>>> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
>>> that if you pay someone $15/hour it actually costs you $30.
>>>  
>>> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>>>  
>>> From: Mike Hammett
>>> Sent: Sunday, March 25, 2018 4:47 PM
>>> To: af@afmug.com
>>> Subject: Re: [AFMUG] Serverplus
>>>  
>>> What kind of employee are you getting for $400/week?
>>> 
>>> 
>>> 
>>> -
>>> Mike Hammett
>>> Intelligent Computing Solutions
>>> 
>>> Midwest Internet Exchange
>>> 
>>> The Brothers WISP
>>> 
>>> 
>>> 
>>> 
>>> From: "Matt Hoppes" 
>>> To: af@afmug.com
>>> Sent: Sunday, March 25, 2018 5:46:00 PM
>>> Subject: Re: [AFMUG] Serverplus
>>> 
>>> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>>>  
>>> That pays a weeks wage for an employee who can now also do other things.
>>> 
>>> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
>>> 
>>> How much were you planning on paying serverplus?
>>>  
 On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
  wrote:
 Interesting point. We are at 1,000 subs I and I just did this economic 
 model.
  
 I don’t have 24x7 support. But do have 9-9.
  
 With a well running network support calls are near nothing. I took the 
 money I was going to pay SP and hired staff. Now I have people who do 
 phones and other things.
 
 On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
 
 I would say that if you want local pronunciations of words you should run 
 your open tech support.
  
 I don't think most people care. They are normally happy just to have 
 someone speak English that they can understand. Until you get about 8000 
 subs I doubt you can do it anywhere close to the cost that Lane can.
 
> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
> https://www.youtube.com/watch?v=GyJXDdlD4jQ
> 
> "IN-DE GO" :)
>  
>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>>  wrote:
>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version 
>> of the six fingered man.
>> 
>> On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
>> 
>> That's how it's pronounced...
>>  
>> Maybe a regional thing?
>>  
>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>  wrote:
>>> GTC does this too. I don’t know why it’s so hard.
>>>  
>>> The company I used to work for was “Indigo Wireless”. They always say 
>>> In Dee Go.
>>> 
>>> On Mar 11, 2018, at 14:50, Sterling Jacobson  
>>> wrote:
>>> 
>>> They are working well for us, and I have a horrible generic support DT, 
>>> lol!
>>> 
>>>  
>>> 
>>> I have had zero complaints from my customers so far this year, so I 
>>> think they are doing well.
>>> 
>>>  
>>> 
>>> The only feedback I’ve had is customers hear our company name 
>>> pronounced five different ways, even though the DT instructs the proper 
>>> pronunciation.
>>> 
>>>  
>>> 
>>> But it’s a made-up name so my customer are alway

Re: [AFMUG] Serverplus

[Matt Hoppes]

Eh. You’re putting a price on well being and moral. 

Picnics. PTO. Bonus. Profit Sharing. 

I do those things because I want my employees to be happy and not have to worry 
so much about living. 

It makes them much more profitable at the office. 

We give unlimited time off with required two weeks off a year. 

Picnics and parties are just part of the moral boosting. 

My office workers don’t have a vehicle - there is a shared one that is used 
when someone goes out. 

And we cross train. We are too small to silo. 

The CEO does billing calls and my billing gals pull ropes at the towers and run 
cable at installs. 

I get what you are saying - but to me those things average out across 
employees. 

> On Mar 25, 2018, at 19:17, Chuck McCown  wrote:
> 
> 
> FICA
> FUTA (Fed Unemployment)
> SUTA (State Unemployment)
> Workers' Comp
> G/L Insurance
> Health
> PTO
> Holiday
> Picnics, Parties
> Tool/Gas/Vehicle
> Company Meetings
> Training/Education
> Cell/Mobile/Internet
> Vehicle Fuel/Maint./Insurance
> Miscellaneous
> Profit Share/Pension/401k
> Additional Bonus
>  
> If you are honest with the above figures, you come out at a cost that is 
> almost always twice the pay rate. 
>  
> From: Matt Hoppes
> Sent: Sunday, March 25, 2018 5:03 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> How do you get that Chuck?
>  
> Assuming taxes and all that?
> 
>> On Mar 25, 2018, at 18:54, Chuck McCown  wrote:
>> 
>> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
>> that if you pay someone $15/hour it actually costs you $30.
>>  
>> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>>  
>> From: Mike Hammett
>> Sent: Sunday, March 25, 2018 4:47 PM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Serverplus
>>  
>> What kind of employee are you getting for $400/week?
>> 
>> 
>> 
>> -
>> Mike Hammett
>> Intelligent Computing Solutions
>> 
>> Midwest Internet Exchange
>> 
>> The Brothers WISP
>> 
>> 
>> 
>> 
>> From: "Matt Hoppes" 
>> To: af@afmug.com
>> Sent: Sunday, March 25, 2018 5:46:00 PM
>> Subject: Re: [AFMUG] Serverplus
>> 
>> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>>  
>> That pays a weeks wage for an employee who can now also do other things.
>> 
>> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
>> 
>> How much were you planning on paying serverplus?
>>  
>>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>>  wrote:
>>> Interesting point. We are at 1,000 subs I and I just did this economic 
>>> model.
>>>  
>>> I don’t have 24x7 support. But do have 9-9.
>>>  
>>> With a well running network support calls are near nothing. I took the 
>>> money I was going to pay SP and hired staff. Now I have people who do 
>>> phones and other things.
>>> 
>>> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>>> 
>>> I would say that if you want local pronunciations of words you should run 
>>> your open tech support.
>>>  
>>> I don't think most people care. They are normally happy just to have 
>>> someone speak English that they can understand. Until you get about 8000 
>>> subs I doubt you can do it anywhere close to the cost that Lane can.
>>> 
 On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
 https://www.youtube.com/watch?v=GyJXDdlD4jQ
 
 "IN-DE GO" :)
  
> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>  wrote:
> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
> the six fingered man.
> 
> On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
> 
> That's how it's pronounced...
>  
> Maybe a regional thing?
>  
> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>  wrote:
>> GTC does this too. I don’t know why it’s so hard.
>>  
>> The company I used to work for was “Indigo Wireless”. They always say In 
>> Dee Go.
>> 
>> On Mar 11, 2018, at 14:50, Sterling Jacobson  
>> wrote:
>> 
>> They are working well for us, and I have a horrible generic support DT, 
>> lol!
>> 
>>  
>> 
>> I have had zero complaints from my customers so far this year, so I 
>> think they are doing well.
>> 
>>  
>> 
>> The only feedback I’ve had is customers hear our company name pronounced 
>> five different ways, even though the DT instructs the proper 
>> pronunciation.
>> 
>>  
>> 
>> But it’s a made-up name so my customer are always confused on 
>> pronunciation themselves.
>> 
>>  
>> 
>>  
>> 
>> From: Af  On Behalf Of ch...@wbmfg.com
>> Sent: Saturday, March 10, 2018 11:25 AM
>> To: af@afmug.com
>> Subject: Re: [AFMUG] Serverplus
>> 
>>  
>> 
>> I would add that Layne’s service is only as good as the decision tree 
>> that you provide to him.  The more detailed DT, the better the service 
>> will be. 
>> 
>>  
>> 
>> From: Layne Sisk
>> 
>> Sent: Saturday, March 10, 2018 10

Re: [AFMUG] List Delay

[Jon Lee]

I'm not sure what script the mailing list runs on, but if it uses port 25
it gets throttled by EC2. (Use port 587 or 2587 instead)

https://docs.aws.amazon.com/ses/latest/DeveloperGuide/smtp-connect.html

-Jon
Off-Grid Networks

On Sun, Mar 25, 2018, 1:40 PM Jaime Solorza 
wrote:

> You guys woke me ups
>
> Jaime Solorza
>
> On Sun, Mar 25, 2018, 6:48 AM Josh Reynolds  wrote:
>
>> Posting at 11:50 PM CST 20180321
>>
>> On Wed, Mar 21, 2018 at 6:12 PM, Chuck McCown  wrote:
>> > On one of my most recent postings there was a 40 hour delay between
>> posting
>> > and listing.
>>
>

Re: [AFMUG] My Mobile Hotspot

[Jon Lee]

Thanks Jamie!

On Sun, Mar 25, 2018, 2:13 PM Jaime Solorza 
wrote:

> Very chic
>
> Jaime Solorza
>
> On Thu, Mar 22, 2018, 9:14 AM Jon Lee  wrote:
>
>> UBNT 900, AirGateway with a mag base and my trusty Ridged battery pack.
>>
>>

Re: [AFMUG] Serverplus

[Matt Hoppes]

How do you get that Chuck?

Assuming taxes and all that?

> On Mar 25, 2018, at 18:54, Chuck McCown  wrote:
> 
> I just re-did my labor burden spreadsheet.  Once again I proved to my self 
> that if you pay someone $15/hour it actually costs you $30.
>  
> $400/week out of pocket expense means an effective pay rate of $5/hour. 
>  
> From: Mike Hammett
> Sent: Sunday, March 25, 2018 4:47 PM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
>  
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month.
>  
> That pays a weeks wage for an employee who can now also do other things.
> 
> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
> 
> How much were you planning on paying serverplus?
>  
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>  wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic model.
>>  
>> I don’t have 24x7 support. But do have 9-9.
>>  
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things.
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>>  
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>>  
 On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
  wrote:
 It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
 the six fingered man.
 
 On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
 
 That's how it's pronounced...
  
 Maybe a regional thing?
  
 On Mar 11, 2018 2:02 PM, "Matt Hoppes"  
 wrote:
> GTC does this too. I don’t know why it’s so hard.
>  
> The company I used to work for was “Indigo Wireless”. They always say In 
> Dee Go.
> 
> On Mar 11, 2018, at 14:50, Sterling Jacobson  wrote:
> 
> They are working well for us, and I have a horrible generic support DT, 
> lol!
> 
>  
> 
> I have had zero complaints from my customers so far this year, so I think 
> they are doing well.
> 
>  
> 
> The only feedback I’ve had is customers hear our company name pronounced 
> five different ways, even though the DT instructs the proper 
> pronunciation.
> 
>  
> 
> But it’s a made-up name so my customer are always confused on 
> pronunciation themselves.
> 
>  
> 
>  
> 
> From: Af  On Behalf Of ch...@wbmfg.com
> Sent: Saturday, March 10, 2018 11:25 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would add that Layne’s service is only as good as the decision tree 
> that you provide to him.  The more detailed DT, the better the service 
> will be. 
> 
>  
> 
> From: Layne Sisk
> 
> Sent: Saturday, March 10, 2018 10:48 AM
> 
> To: af@afmug.com
> 
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would like to share some solid stats with the group.  Please see those 
> below.  The comment about a decline is hard to address without looking at 
> stats.  Kind of like the user that calls you and vaguely  says “My 
> internet seems slow” when you have stats that show they are getting more 
> than they are paying for.  We have hired a number of new people recently 
> because we have grown and have added a new office but as Justin said this 
> is a slow time of the year so we also took advantage of this time to get 
> rid of some of our weaker performers.  Here are the company wide stats 
> for the past week with some comments about them, I would stack these up 
> against any call center in the world.  Sorry if I come on strong, but as 
> you all know this is my baby and I care a lot about it just like you do 
> about your networks.  I know we are not perfect, out of 6000 calls I am 
> sure we made a mistake or two and I am happy to address any individual 
> issue directly, but I am pretty proud of what we do. 
> 
>  
> 
>  
> 
> OFFICE STATS
> 
> 
> 
> 
> 
> SP
> 
> GOAL
> 
> Comment
> 
> AVERAGE TALK TIME
> 
> 
> 
> 
> 
> 0:11:05
> 
> 0:10:00
> 
> Down from over 1

Re: [AFMUG] test sent 6:58pm Sunday

[Robert]

pong...

On 3/25/18 3:59 PM, Paul McCall wrote:

test

Sent from my Android phone using Symantec TouchDown (www.symantec.com)

Re: [AFMUG] Serverplus

[Matt Hoppes]

That’s like 11.50/hour. 

> On Mar 25, 2018, at 18:47, Mike Hammett  wrote:
> 
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month. 
> 
> That pays a weeks wage for an employee who can now also do other things. 
> 
> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>  wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>> 
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>> 
 On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
  wrote:
 It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
 the six fingered man. 
 
 On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
 
 That's how it's pronounced...
 
 Maybe a regional thing?
 
> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>  wrote:
 
> GTC does this too. I don’t know why it’s so hard. 
> 
> The company I used to work for was “Indigo Wireless”. They always say In 
> Dee Go. 
> 
> On Mar 11, 2018, at 14:50, Sterling Jacobson  wrote:
> 
> They are working well for us, and I have a horrible generic support DT, 
> lol!
> 
>  
> 
> I have had zero complaints from my customers so far this year, so I think 
> they are doing well.
> 
>  
> 
> The only feedback I’ve had is customers hear our company name pronounced 
> five different ways, even though the DT instructs the proper 
> pronunciation.
> 
>  
> 
> But it’s a made-up name so my customer are always confused on 
> pronunciation themselves.
> 
>  
> 
>  
> 
> From: Af  On Behalf Of ch...@wbmfg.com
> Sent: Saturday, March 10, 2018 11:25 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would add that Layne’s service is only as good as the decision tree 
> that you provide to him.  The more detailed DT, the better the service 
> will be. 
> 
>  
> 
> From: Layne Sisk
> 
> Sent: Saturday, March 10, 2018 10:48 AM
> 
> To: af@afmug.com
> 
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would like to share some solid stats with the group.  Please see those 
> below.  The comment about a decline is hard to address without looking at 
> stats.  Kind of like the user that calls you and vaguely  says “My 
> internet seems slow” when you have stats that show they are getting more 
> than they are paying for.  We have hired a number of new people recently 
> because we have grown and have added a new office but as Justin said this 
> is a slow time of the year so we also took advantage of this time to get 
> rid of some of our weaker performers.  Here are the company wide stats 
> for the past week with some comments about them, I would stack these up 
> against any call center in the world.  Sorry if I come on strong, but as 
> you all know this is my baby and I care a lot about it just like you do 
> about your networks.  I know we are not perfect, out of 6000 calls I am 
> sure we made a mistake or two and I am happy to address any individual 
> issue directly, but I am pretty proud of what we do. 
> 
>  
> 
>  
> 
> OFFICE STATS
> 
> 
> 
> 
> 
> SP
> 
> GOAL
> 
> Comment
> 
> AVERAGE TALK TIME
> 
> 
> 
> 
> 
> 0:11:05
> 
> 0:10:00
> 
> Down from over 13 min 2 months ago
> 
>   TOTAL TALK TIME VS SCHEDULED
> 
> 
> 
> 
> 
> 69.94%
> 
> 80%
> 
> This is agent utilization
> 
> SURVEY SCORE
> 
> 
> 
> 
> 
> 91.66%
> 
> 95%
> 
> 91.66% of callers would recommend the service That  is a number any 
> company would k

Re: [AFMUG] Serverplus

[Matt Hoppes]

One who will also organize the warehouse, answer sales and billing calls, and 
come out to Tower sites to help with builds. 

> On Mar 25, 2018, at 18:47, Mike Hammett  wrote:
> 
> What kind of employee are you getting for $400/week?
> 
> 
> 
> -
> Mike Hammett
> Intelligent Computing Solutions
> 
> Midwest Internet Exchange
> 
> The Brothers WISP
> 
> 
> 
> 
> From: "Matt Hoppes" 
> To: af@afmug.com
> Sent: Sunday, March 25, 2018 5:46:00 PM
> Subject: Re: [AFMUG] Serverplus
> 
> Depending on call volume somewhere on the neighborhood of $250-$400/month. 
> 
> That pays a weeks wage for an employee who can now also do other things. 
> 
> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>  wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>> 
>> I would say that if you want local pronunciations of words you should run 
>> your open tech support.
>> 
>> I don't think most people care. They are normally happy just to have someone 
>> speak English that they can understand. Until you get about 8000 subs I 
>> doubt you can do it anywhere close to the cost that Lane can.
>> 
>>> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
>>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>> 
>>> "IN-DE GO" :)
>>> 
 On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
  wrote:
 It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
 the six fingered man. 
 
 On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
 
 That's how it's pronounced...
 
 Maybe a regional thing?
 
> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>  wrote:
 
> GTC does this too. I don’t know why it’s so hard. 
> 
> The company I used to work for was “Indigo Wireless”. They always say In 
> Dee Go. 
> 
> On Mar 11, 2018, at 14:50, Sterling Jacobson  wrote:
> 
> They are working well for us, and I have a horrible generic support DT, 
> lol!
> 
>  
> 
> I have had zero complaints from my customers so far this year, so I think 
> they are doing well.
> 
>  
> 
> The only feedback I’ve had is customers hear our company name pronounced 
> five different ways, even though the DT instructs the proper 
> pronunciation.
> 
>  
> 
> But it’s a made-up name so my customer are always confused on 
> pronunciation themselves.
> 
>  
> 
>  
> 
> From: Af  On Behalf Of ch...@wbmfg.com
> Sent: Saturday, March 10, 2018 11:25 AM
> To: af@afmug.com
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would add that Layne’s service is only as good as the decision tree 
> that you provide to him.  The more detailed DT, the better the service 
> will be. 
> 
>  
> 
> From: Layne Sisk
> 
> Sent: Saturday, March 10, 2018 10:48 AM
> 
> To: af@afmug.com
> 
> Subject: Re: [AFMUG] Serverplus
> 
>  
> 
> I would like to share some solid stats with the group.  Please see those 
> below.  The comment about a decline is hard to address without looking at 
> stats.  Kind of like the user that calls you and vaguely  says “My 
> internet seems slow” when you have stats that show they are getting more 
> than they are paying for.  We have hired a number of new people recently 
> because we have grown and have added a new office but as Justin said this 
> is a slow time of the year so we also took advantage of this time to get 
> rid of some of our weaker performers.  Here are the company wide stats 
> for the past week with some comments about them, I would stack these up 
> against any call center in the world.  Sorry if I come on strong, but as 
> you all know this is my baby and I care a lot about it just like you do 
> about your networks.  I know we are not perfect, out of 6000 calls I am 
> sure we made a mistake or two and I am happy to address any individual 
> issue directly, but I am pretty proud of what we do. 
> 
>  
> 
>  
> 
> OFFICE STATS
> 
> 
> 
> 
> 
> SP
> 
> GOAL
> 
> Comment
> 
> AVERAGE TALK TIME
> 
> 
> 
> 
> 
> 0:11:05
> 
> 0:10:00
> 
> Down from over 13 min 2 months ago
> 
>   TOTAL TALK TIME VS SCHEDULED
> 
> 
> 
> 
> 
> 69.94%
> 
> 80%
> 
> This is agent utilization
> 
> SURVEY SCORE
> 
> 
> 
> 
> 
> 91.66%
> 
> 95%
>>>

[AFMUG] test sent 6:58pm Sunday

[Paul McCall]

test

Sent from my Android phone using Symantec TouchDown (www.symantec.com)

Re: [AFMUG] test 1135pm pst

[Chuck McCown]

Until Mars Attacks again
https://www.youtube.com/watch?v=684UFG52JNY

From: Ryan Ray 
Sent: Sunday, March 25, 2018 4:52 PM
To: af@afmug.com 
Subject: Re: [AFMUG] test 1135pm pst

We back in it to win it? 


On Sun, Mar 25, 2018 at 3:06 PM, Bill Prince  wrote:

  Where you at TJ? We're on PDT out here...

  Sent 2018-03-25 15:12 PDT.


  bp
  

  On 3/25/2018 2:39 PM, TJ Trout wrote:

Re: [AFMUG] Serverplus

[Chuck McCown]

I just re-did my labor burden spreadsheet.  Once again I proved to my self that 
if you pay someone $15/hour it actually costs you $30.

$400/week out of pocket expense means an effective pay rate of $5/hour.  

From: Mike Hammett 
Sent: Sunday, March 25, 2018 4:47 PM
To: af@afmug.com 
Subject: Re: [AFMUG] Serverplus

What kind of employee are you getting for $400/week?




-
Mike Hammett
Intelligent Computing Solutions

Midwest Internet Exchange

The Brothers WISP








From: "Matt Hoppes" 
To: af@afmug.com
Sent: Sunday, March 25, 2018 5:46:00 PM
Subject: Re: [AFMUG] Serverplus


Depending on call volume somewhere on the neighborhood of $250-$400/month. 

That pays a weeks wage for an employee who can now also do other things. 

On Mar 25, 2018, at 17:50, Steve Jones  wrote:


  How much were you planning on paying serverplus?

  On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes  
wrote:

Interesting point. We are at 1,000 subs I and I just did this economic 
model. 

I don’t have 24x7 support. But do have 9-9. 

With a well running network support calls are near nothing. I took the 
money I was going to pay SP and hired staff. Now I have people who do phones 
and other things. 

On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:


  I would say that if you want local pronunciations of words you should run 
your open tech support. 

  I don't think most people care. They are normally happy just to have 
someone speak English that they can understand. Until you get about 8000 subs I 
doubt you can do it anywhere close to the cost that Lane can.


  On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ


"IN-DE GO" :)


On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
 wrote:

  It’s In Di Go. Like the color. Not In Dee Go. Like a butchered 
version of the six fingered man. 

  On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:


That's how it's pronounced... 

Maybe a regional thing?

On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
 wrote:

  GTC does this too. I don’t know why it’s so hard. 

  The company I used to work for was “Indigo Wireless”. They always 
say In Dee Go. 

  On Mar 11, 2018, at 14:50, Sterling Jacobson 
 wrote:


They are working well for us, and I have a horrible generic 
support DT, lol!



I have had zero complaints from my customers so far this year, 
so I think they are doing well.



The only feedback I’ve had is customers hear our company name 
pronounced five different ways, even though the DT instructs the proper 
pronunciation.



But it’s a made-up name so my customer are always confused on 
pronunciation themselves.





From: Af  On Behalf Of ch...@wbmfg.com
Sent: Saturday, March 10, 2018 11:25 AM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus



I would add that Layne’s service is only as good as the 
decision tree that you provide to him.  The more detailed DT, the better the 
service will be.  



From: Layne Sisk 

Sent: Saturday, March 10, 2018 10:48 AM

To: af@afmug.com 

Subject: Re: [AFMUG] Serverplus



I would like to share some solid stats with the group.  Please 
see those below.  The comment about a decline is hard to address without 
looking at stats.  Kind of like the user that calls you and vaguely  says “My 
internet seems slow” when you have stats that show they are getting more than 
they are paying for.  We have hired a number of new people recently because we 
have grown and have added a new office but as Justin said this is a slow time 
of the year so we also took advantage of this time to get rid of some of our 
weaker performers.  Here are the company wide stats for the past week with some 
comments about them, I would stack these up against any call center in the 
world.  Sorry if I come on strong, but as you all know this is my baby and I 
care a lot about it just like you do about your networks.  I know we are not 
perfect, out of 6000 calls I am sure we made a mistake or two and I am happy to 
address any individual issue directly, but I am pretty proud of what we do.  





  OFFICE STATS
 
 
 
 
 SP
 GOAL
 Comment
 
  AVERAGE TALK TIME
 
 
 
 
 0:11:05
 0:10:00
 Down from over 13 min 2 months ago
 
TOTA

Re: [AFMUG] test 1135pm pst

[Ryan Ray]

We back in it to win it?


On Sun, Mar 25, 2018 at 3:06 PM, Bill Prince  wrote:

> Where you at TJ? We're on PDT out here...
>
> Sent 2018-03-25 15:12 PDT.
>
>
> bp
> 
>
> On 3/25/2018 2:39 PM, TJ Trout wrote:
>
>>
>>
>

Re: [AFMUG] Serverplus

[Mike Hammett]

What kind of employee are you getting for $400/week? 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Matt Hoppes"  
To: af@afmug.com 
Sent: Sunday, March 25, 2018 5:46:00 PM 
Subject: Re: [AFMUG] Serverplus 



Depending on call volume somewhere on the neighborhood of $250-$400/month. 


That pays a weeks wage for an employee who can now also do other things. 

On Mar 25, 2018, at 17:50, Steve Jones < thatoneguyst...@gmail.com > wrote: 





How much were you planning on paying serverplus? 


On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes < mattli...@rivervalleyinternet.net > 
wrote: 





Interesting point. We are at 1,000 subs I and I just did this economic model. 


I don’t have 24x7 support. But do have 9-9. 


With a well running network support calls are near nothing. I took the money I 
was going to pay SP and hired staff. Now I have people who do phones and other 
things. 

On Mar 25, 2018, at 06:32, Lewis Bergman < lewis.berg...@gmail.com > wrote: 




I would say that if you want local pronunciations of words you should run your 
open tech support. 


I don't think most people care. They are normally happy just to have someone 
speak English that they can understand. Until you get about 8000 subs I doubt 
you can do it anywhere close to the cost that Lane can. 



On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds < j...@kyneticwifi.com > wrote: 




https://www.youtube.com/watch?v=GyJXDdlD4jQ 


"IN-DE GO" :) 



On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes < 
mattli...@rivervalleyinternet.net > wrote: 





It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of the 
six fingered man. 

On Mar 14, 2018, at 04:27, Josh Reynolds < j...@kyneticwifi.com > wrote: 





That's how it's pronounced... 


Maybe a regional thing? 


On Mar 11, 2018 2:02 PM, "Matt Hoppes" < mattli...@rivervalleyinternet.net > 
wrote: 







GTC does this too. I don’t know why it’s so hard. 


The company I used to work for was “Indigo Wireless”. They always say In Dee 
Go. 

On Mar 11, 2018, at 14:50, Sterling Jacobson < sterl...@avative.net > wrote: 






They are working well for us, and I have a horrible generic support DT, lol! 

I have had zero complaints from my customers so far this year, so I think they 
are doing well. 

The only feedback I’ve had is customers hear our company name pronounced five 
different ways, even though the DT instructs the proper pronunciation. 

But it’s a made-up name so my customer are always confused on pronunciation 
themselves. 




From: Af < af-boun...@afmug.com > On Behalf Of ch...@wbmfg.com 
Sent: Saturday, March 10, 2018 11:25 AM 
To: af@afmug.com 
Subject: Re: [AFMUG] Serverplus 




I would add that Layne’s service is only as good as the decision tree that you 
provide to him. The more detailed DT, the better the service will be. 






From: Layne Sisk 

Sent: Saturday, March 10, 2018 10:48 AM 

To: af@afmug.com 

Subject: Re: [AFMUG] Serverplus 



I would like to share some solid stats with the group. Please see those below. 
The comment about a decline is hard to address without looking at stats. Kind 
of like the user that calls you and vaguely says “My internet seems slow” when 
you have stats that show they are getting more than they are paying for. We 
have hired a number of new people recently because we have grown and have added 
a new office but as Justin said this is a slow time of the year so we also took 
advantage of this time to get rid of some of our weaker performers. Here are 
the company wide stats for the past week with some comments about them, I would 
stack these up against any call center in the world. Sorry if I come on strong, 
but as you all know this is my baby and I care a lot about it just like you do 
about your networks. I know we are not perfect, out of 6000 calls I am sure we 
made a mistake or two and I am happy to address any individual issue directly, 
but I am pretty proud of what we do. 



OFFICE STATS




SP  
GOAL
Comment 

AVERAGE TALK TIME   




0:11:05 
0:10:00 
Down from over 13 min 2 months ago 

TOTAL TALK TIME VS SCHEDULED




69.94%  
80% 
This is agent utilization 

SURVEY SCORE




91.66%  
95% 
91.66% of callers would recommend the service That is a number any company 
would kill for 

SURVEY TAKEN




20.57%  
20% 
A full 20% of callers responded to our survey, that number is unheard of 

TECH ESCALATION 




39.31%  
20% 
Higher escalation percentage this week because of the storms and significant 
network outages 

ESCALATION APPROVAL TIME




0:11:47 
0:10

Re: [AFMUG] Serverplus

[Matt Hoppes]

Depending on call volume somewhere on the neighborhood of $250-$400/month. 

That pays a weeks wage for an employee who can now also do other things. 

> On Mar 25, 2018, at 17:50, Steve Jones  wrote:
> 
> How much were you planning on paying serverplus?
> 
>> On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
>>  wrote:
>> Interesting point. We are at 1,000 subs I and I just did this economic 
>> model. 
>> 
>> I don’t have 24x7 support. But do have 9-9. 
>> 
>> With a well running network support calls are near nothing. I took the money 
>> I was going to pay SP and hired staff. Now I have people who do phones and 
>> other things. 
>> 
>>> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>>> 
>>> I would say that if you want local pronunciations of words you should run 
>>> your open tech support.
>>> 
>>> I don't think most people care. They are normally happy just to have 
>>> someone speak English that they can understand. Until you get about 8000 
>>> subs I doubt you can do it anywhere close to the cost that Lane can.
>>> 
 On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
 https://www.youtube.com/watch?v=GyJXDdlD4jQ
 
 "IN-DE GO" :)
 
> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
>  wrote:
> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
> the six fingered man. 
> 
>> On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
>> 
>> That's how it's pronounced...
>> 
>> Maybe a regional thing?
>> 
>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
>>>  wrote:
>> 
>>> GTC does this too. I don’t know why it’s so hard. 
>>> 
>>> The company I used to work for was “Indigo Wireless”. They always say 
>>> In Dee Go. 
>>> 
 On Mar 11, 2018, at 14:50, Sterling Jacobson  
 wrote:
 
 They are working well for us, and I have a horrible generic support 
 DT, lol!
 
  
 
 I have had zero complaints from my customers so far this year, so I 
 think they are doing well.
 
  
 
 The only feedback I’ve had is customers hear our company name 
 pronounced five different ways, even though the DT instructs the 
 proper pronunciation.
 
  
 
 But it’s a made-up name so my customer are always confused on 
 pronunciation themselves.
 
  
 
  
 
 From: Af  On Behalf Of ch...@wbmfg.com
 Sent: Saturday, March 10, 2018 11:25 AM
 To: af@afmug.com
 Subject: Re: [AFMUG] Serverplus
 
  
 
 I would add that Layne’s service is only as good as the decision tree 
 that you provide to him.  The more detailed DT, the better the service 
 will be. 
 
  
 
 From: Layne Sisk
 
 Sent: Saturday, March 10, 2018 10:48 AM
 
 To: af@afmug.com
 
 Subject: Re: [AFMUG] Serverplus
 
  
 
 I would like to share some solid stats with the group.  Please see 
 those below.  The comment about a decline is hard to address without 
 looking at stats.  Kind of like the user that calls you and vaguely  
 says “My internet seems slow” when you have stats that show they are 
 getting more than they are paying for.  We have hired a number of new 
 people recently because we have grown and have added a new office but 
 as Justin said this is a slow time of the year so we also took 
 advantage of this time to get rid of some of our weaker performers.  
 Here are the company wide stats for the past week with some comments 
 about them, I would stack these up against any call center in the 
 world.  Sorry if I come on strong, but as you all know this is my baby 
 and I care a lot about it just like you do about your networks.  I 
 know we are not perfect, out of 6000 calls I am sure we made a mistake 
 or two and I am happy to address any individual issue directly, but I 
 am pretty proud of what we do. 
 
  
 
  
 
 OFFICE STATS
 
 
 
 
 
 SP
 
 GOAL
 
 Comment
 
 AVERAGE TALK TIME
 
 
 
 
 
 0:11:05
 
 0:10:00
 
 Down from over 13 min 2 months ago
 
   TOTAL TALK TIME VS SCHEDULED
 
 
 
 
 
 69.94%
 
 80%
 
 This is agent utilization
 
 SURVEY SCORE
 
 
 
 
 
 91.66%
 
 95%
 
 91.66% of callers would recommend the service That  is a number any 
>>>

Re: [AFMUG] florida bridge - check your harness

[Matt Hoppes]

Is there a better quality video?

It’s hard to tell what may have failed. But that’s scary. 

> On Mar 25, 2018, at 17:51, Mathew Howard  wrote:
> 
> It's really hard to tell which part went first from that video... it's 
> interesting that it failed right at the point where the crane is though.
> 
>> On Sun, Mar 25, 2018 at 4:15 PM,  wrote:
>> I am more interested in seeing what failed first.  Obviously that first 
>> section on the left.  Does the top fail or that first diagonal brace on the 
>> left fail first?
>>  
>> From: Steve Jones
>> Sent: Sunday, March 25, 2018 6:36 AM
>> To: af@afmug.com
>> Subject: [AFMUG] florida bridge - check your harness
>>  
>> http://video.dailymail.co.uk/preview/mol/2018/03/21/5265478035737719932/636x382_MP4_5265478035737719932.mp4
>>  
>> watch the guy on top by the crane, hes tethered to it and his harness fails
> 

Re: [AFMUG] More important things

[Jaime Solorza]

https://www.youtube.com/watch?v=urJWUfH4q9M

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Sun, Mar 25, 2018 at 4:10 PM,  wrote:

> Also Trust
>
> *From:* ch...@wbmfg.com
> *Sent:* Sunday, March 25, 2018 4:08 PM
> *To:* af@afmug.com
> *Subject:* [AFMUG] More important things
>
> So tonight is big for TV.
> Billions
> Barry
> Silicon Valley
>
> Any others?
> Of course Homeland.
> And if like Homeland, you will probably also like The Looming Towers.
>
> I read the book years ago.  Book was dry and academic.  The TV show is
> pretty good.
>

Re: [AFMUG] List alternative?

[Bill Prince]

But Slack is easy to hate.


bp


On 3/25/2018 3:08 PM, Adair Winter wrote:

You hate everything.

On Sun, Mar 25, 2018, 4:50 PM Steve Jones > wrote:


I hate slack

On Sun, Mar 25, 2018, 4:06 PM Justin Wilson mailto:li...@mtin.net>> wrote:

Here is the problem that comes around every so often.


1.Slack is the wild Wild West.  Get more than a few folks in a
channel and the conversation gets crazy. It’s a conversation
not a thread. Imagine some of the threads that have gone off
the rails in realtime.
2.Message boards are good but the are not pushed to you like
e-mail
3.Facebook is pushed to you, but not everyone has facebook or
pays attention to it.

As much as people keep wanting e-mail to die, which I don’t
understand, it’s not going away anytime soon.

Justin Wilson
j...@mtin.net 

www.mtin.net 
www.midwest-ix.com 


On Mar 25, 2018, at 8:12 AM, Craig House
mailto:cr...@totalhighspeed.net>>
wrote:

Anyone thought about using something like slack as an
alternative to the email list. Maybe there is a good reason
for the email format but it seems like it would allow for
categories for topics so members could choose if they want to
be in on the topic or not. Such as fiber topics. Cambium
topics.  Mimosa ubnt and sync.  Lots of options to make it
more topic specific to what each list member is interested
in.  I know my attention span sometimes gets lost on things
that don’t involve my work.  Maybe slack isn’t the beat
choice but there is surely something like that to fit the
group needs
Just a thought

Craig

Sent from my iPhone

Re: [AFMUG] List alternative?

[Mathew Howard]

you say that like there's something wrong with hating everything...

On Sun, Mar 25, 2018 at 5:08 PM, Adair Winter 
wrote:

> You hate everything.
>
> On Sun, Mar 25, 2018, 4:50 PM Steve Jones 
> wrote:
>
>> I hate slack
>>
>> On Sun, Mar 25, 2018, 4:06 PM Justin Wilson  wrote:
>>
>>> Here is the problem that comes around every so often.
>>>
>>>
>>> 1.Slack is the wild Wild West.  Get more than a few folks in a channel
>>> and the conversation gets crazy.  It’s a conversation not a thread. Imagine
>>> some of the threads that have gone off the rails in realtime.
>>> 2.Message boards are good but the are not pushed to you like e-mail
>>> 3.Facebook is pushed to you, but not everyone has facebook or pays
>>> attention to it.
>>>
>>> As much as people keep wanting e-mail to die, which I don’t understand,
>>> it’s not going away anytime soon.
>>>
>>> Justin Wilson
>>> j...@mtin.net
>>>
>>> www.mtin.net
>>> www.midwest-ix.com
>>>
>>> On Mar 25, 2018, at 8:12 AM, Craig House 
>>> wrote:
>>>
>>> Anyone thought about using something like slack as an alternative to the
>>> email list.  Maybe there is a good reason for the email format but it seems
>>> like it would allow for categories for topics so members could choose if
>>> they want to be in on the topic or not.  Such as fiber topics. Cambium
>>> topics.  Mimosa ubnt and sync.  Lots of options to make it more topic
>>> specific to what each list member is interested in.  I know my attention
>>> span sometimes gets lost on things that don’t involve my work.  Maybe slack
>>> isn’t the beat choice but there is surely something like that to fit the
>>> group needs
>>> Just a thought
>>>
>>> Craig
>>>
>>> Sent from my iPhone
>>>
>>>
>>>

Re: [AFMUG] More important things

[chuck]

Also Trust

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 4:08 PM
To: af@afmug.com 
Subject: [AFMUG] More important things

So tonight is big for TV.
Billions
Barry 
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV show is pretty 
good.  

Re: [AFMUG] List alternative?

[Adair Winter]

You hate everything.

On Sun, Mar 25, 2018, 4:50 PM Steve Jones  wrote:

> I hate slack
>
> On Sun, Mar 25, 2018, 4:06 PM Justin Wilson  wrote:
>
>> Here is the problem that comes around every so often.
>>
>>
>> 1.Slack is the wild Wild West.  Get more than a few folks in a channel
>> and the conversation gets crazy.  It’s a conversation not a thread. Imagine
>> some of the threads that have gone off the rails in realtime.
>> 2.Message boards are good but the are not pushed to you like e-mail
>> 3.Facebook is pushed to you, but not everyone has facebook or pays
>> attention to it.
>>
>> As much as people keep wanting e-mail to die, which I don’t understand,
>> it’s not going away anytime soon.
>>
>> Justin Wilson
>> j...@mtin.net
>>
>> www.mtin.net
>> www.midwest-ix.com
>>
>> On Mar 25, 2018, at 8:12 AM, Craig House 
>> wrote:
>>
>> Anyone thought about using something like slack as an alternative to the
>> email list.  Maybe there is a good reason for the email format but it seems
>> like it would allow for categories for topics so members could choose if
>> they want to be in on the topic or not.  Such as fiber topics. Cambium
>> topics.  Mimosa ubnt and sync.  Lots of options to make it more topic
>> specific to what each list member is interested in.  I know my attention
>> span sometimes gets lost on things that don’t involve my work.  Maybe slack
>> isn’t the beat choice but there is surely something like that to fit the
>> group needs
>> Just a thought
>>
>> Craig
>>
>> Sent from my iPhone
>>
>>
>>

[AFMUG] More important things

[chuck]

So tonight is big for TV.
Billions
Barry 
Silicon Valley

Any others?
Of course Homeland.
And if like Homeland, you will probably also like The Looming Towers.

I read the book years ago.  Book was dry and academic.  The TV show is pretty 
good.  

Re: [AFMUG] test 1135pm pst

[Bill Prince]

Where you at TJ? We're on PDT out here...

Sent 2018-03-25 15:12 PDT.


bp


On 3/25/2018 2:39 PM, TJ Trout wrote:

Re: [AFMUG] time check

[Jaime Solorza]

maybe the tessaeract is failing

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Sun, Mar 25, 2018 at 3:57 PM, Adair Winter 
wrote:

> Only took 6 hours to rx
>
> On Sun, Mar 25, 2018, 4:46 PM  wrote:
>
>> Sent Sun, 3/25/2018 9:08 MDT
>>
>

Re: [AFMUG] Clean work

[Jaime Solorza]

moto phone

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Sun, Mar 25, 2018 at 3:54 PM, Bill Prince  wrote:

> Your pictures are getting better too Jaime.
>
> bp
> 
>
>
> On 3/25/2018 2:12 PM, Jaime Solorza wrote:
>
>> Saw this work in progress rack today in a Las Cruces clinic.  Not sure
>> who did it but I will find out next week...
>>
>> Jaime Solorza
>>
>
>

Re: [AFMUG] time test

[chuck]

1 minute
I think it is fixed guys.  Hopefully the pit crew will report as to what they 
found.  

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 4:01 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

2 minutes

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 4:00 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

4 minutes freaking real time almost.
Almost back to normal.  

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:58 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

5 minute delay...

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:54 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

Only 30 minute delay, things are improving.  Odd.
Be interesting to see what they found was causing the problem.

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:50 PM
To: af@afmug.com 
Subject: [AFMUG] time test

3/25/2018  3:21 MDT

Re: [AFMUG] time test

[chuck]

2 minutes

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 4:00 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

4 minutes freaking real time almost.
Almost back to normal.  

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:58 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

5 minute delay...

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:54 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

Only 30 minute delay, things are improving.  Odd.
Be interesting to see what they found was causing the problem.

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:50 PM
To: af@afmug.com 
Subject: [AFMUG] time test

3/25/2018  3:21 MDT

Re: [AFMUG] time test

[chuck]

4 minutes freaking real time almost.
Almost back to normal.  

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:58 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

5 minute delay...

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:54 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

Only 30 minute delay, things are improving.  Odd.
Be interesting to see what they found was causing the problem.

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:50 PM
To: af@afmug.com 
Subject: [AFMUG] time test

3/25/2018  3:21 MDT

Re: [AFMUG] time test

[chuck]

5 minute delay...

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:54 PM
To: af@afmug.com 
Subject: Re: [AFMUG] time test

Only 30 minute delay, things are improving.  Odd.
Be interesting to see what they found was causing the problem.

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:50 PM
To: af@afmug.com 
Subject: [AFMUG] time test

3/25/2018  3:21 MDT

Re: [AFMUG] time check

[Adair Winter]

Only took 6 hours to rx

On Sun, Mar 25, 2018, 4:46 PM  wrote:

> Sent Sun, 3/25/2018 9:08 MDT
>

Re: [AFMUG] time test

[chuck]

Only 30 minute delay, things are improving.  Odd.
Be interesting to see what they found was causing the problem.

From: ch...@wbmfg.com 
Sent: Sunday, March 25, 2018 3:50 PM
To: af@afmug.com 
Subject: [AFMUG] time test

3/25/2018  3:21 MDT

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Mike Hammett]

There are different types of DDoS. Volumetric vs. low and slow. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "TJ Trout"  
To: af@afmug.com 
Sent: Sunday, March 25, 2018 4:51:57 PM 
Subject: Re: [AFMUG] LIST BEING SLOW - VERY SLOW... 


I don't see any reason the list would be attacked for such a sustained time, 
motive? How does one DDoS amazon??!? 


Do you have any data to support the theory? 


On Sun, Mar 25, 2018 at 2:31 PM, Jaime Solorza < losguyswirel...@gmail.com > 
wrote: 



Should be, " Steve, who didn't you tick off?" 




Jaime Solorza 
Wireless Systems Architect 
915-861-1390 

On Fri, Mar 23, 2018 at 9:40 AM, Paul McCall < pa...@pdmnet.net > wrote: 





Guys, 

Over the weekend, we became aware that the list has been very slow. We are 
digging in this AM as we all had a busy weekend here. It appears that there 
might be some form of attack against the list from overseas. 

Steve, who did you tick off? 

Anyway, we will get it figured out and back to normal. Of course, by the time 
you see this, you probably wont know that we are working on it. 

Paul McCall, President 
PDMNet, Inc. / Florida Broadband, Inc. 
658 Old Dixie Highway 
Vero Beach, FL 32962 
772 -564-6800 
pa...@pdmnet.net 
www.pdmnet.com 
www.floridabroadband.com 

[AFMUG] test 03-25-2018 5:46 PM

[Tim Withrow]

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Mike Hammett]

More importantly, the past 30 minutes they've been timely. 




- 
Mike Hammett 
Intelligent Computing Solutions 

Midwest Internet Exchange 

The Brothers WISP 




- Original Message -

From: "Mathew Howard"  
To: "af"  
Sent: Sunday, March 25, 2018 4:51:18 PM 
Subject: Re: [AFMUG] LIST BEING SLOW - VERY SLOW... 


Hey, is the listing working again? there's an awful lot of messages today... 


On Sun, Mar 25, 2018 at 4:04 PM, Steve Jones < thatoneguyst...@gmail.com > 
wrote: 



Vladmir promised if i voted for the orange one he would leave us alone 




On Fri, Mar 23, 2018 at 10:40 AM, Paul McCall < pa...@pdmnet.net > wrote: 





Guys, 

Over the weekend, we became aware that the list has been very slow. We are 
digging in this AM as we all had a busy weekend here. It appears that there 
might be some form of attack against the list from overseas. 

Steve, who did you tick off? 

Anyway, we will get it figured out and back to normal. Of course, by the time 
you see this, you probably wont know that we are working on it. 

Paul McCall, President 
PDMNet, Inc. / Florida Broadband, Inc. 
658 Old Dixie Highway 
Vero Beach, FL 32962 
772-564-6800 
pa...@pdmnet.net 
www.pdmnet.com 
www.floridabroadband.com 

Re: [AFMUG] Test test

[Steve Jones]

Good time to find out what happenned first

On Sun, Mar 25, 2018, 4:13 PM Carl Peterson 
wrote:

> Would now be a good time to talk about how it is easier to have someone
> else host the list for us so they can take care of problems like this?
> Perhaps we could start talking about it in two days when this message gets
> through.
>
> On Thu, Mar 22, 2018 at 3:32 PM, Dan Parrish  wrote:
>
>> You get copies of your post to the list? Crazy!
>>
>> I had a message last week that was delayed 5+ days. The headers hinted
>> that it was outlook.com, but knowing that this list re-writes some
>> headers, I can't trust that.
>>
>> --dan
>>
>>
>>
>> On 3/18/2018 10:24 AM, ch...@wbmfg.com wrote:
>> > I noticed that too on my posting to the list.  I get one copy
>> > immediately then another much later.
>> >
>> > -Original Message- From: Matt Hoppes
>> > Sent: Friday, March 16, 2018 2:35 PM
>> > To: af@afmug.com
>> > Subject: [AFMUG] Test test
>> >
>> > Is this thing on? Messages seem to be being delayed by days.
>>
>>
>
>
> --
>
> Carl Peterson
>
> *PORT NETWORKS*
>
> 401 E Pratt St, Ste 2553
>
> Baltimore, MD 21202
>
> (410) 637-3707
>

Re: [AFMUG] Clean work

[Bill Prince]

Your pictures are getting better too Jaime.

bp


On 3/25/2018 2:12 PM, Jaime Solorza wrote:
Saw this work in progress rack today in a Las Cruces clinic.  Not sure 
who did it but I will find out next week...


Jaime Solorza

Re: [AFMUG] Down tilt for 450i

[Mathew Howard]

We have one of each on one tower, but it's kind of hard to compare them
fairly when they're aimed opposite directions, and dealing with very
different terrain. I always meant to swap them someday and see what effect
that had, but realistically, we probably never will.

On Sun, Mar 25, 2018 at 4:32 PM, CBB - Jay Fuller  wrote:

>
> Has anyone run both kp and cambium?  I'd be curious about a comparison
> [posted Sun 3/25 @ 12:34 pm]
>
>
> - Original Message -
> *From:* Mathew Howard 
> *To:* af 
> *Sent:* Sunday, March 25, 2018 4:39 AM
> *Subject:* Re: [AFMUG] Down tilt for 450i
>
> That KPP sector actually is dual slant... I think we have one of those up,
> it should have a bit wider beam than the Cambium sectors, but it seemed to
> me like it performed about the same otherwise.
>
> On Tue, Mar 20, 2018 at 4:57 PM, CBB - Jay Fuller <
> par...@cyberbroadband.net> wrote:
>
>>
>> I agree we should be looking at dual slant.  I think I'll revisit our
>> design
>>
>>
>> - Original Message -
>> *From:* Colin Stanners 
>> *To:* af@afmug.com
>> *Cc:* memb...@wispa.org
>> *Sent:* Saturday, March 17, 2018 11:32 AM
>> *Subject:* Re: [AFMUG] Down tilt for 450i
>>
>> Are you setting up all of your 900mhz 450I to be dual-pol instead of
>> dual-slant? That simplifies procuring antennas but is not to Cambium
>> standard. It depends how flat the ground around you is, but at that
>> distance the downtilt will usually be zero.
>>
>> On Thu, Mar 15, 2018 at 10:03 PM, Jay Weekley 
>> wrote:
>>
>>> We're putting up a KP Performance KPPA-900DP-90S for use with the 900
>>> MHz 450i APs. How much down tilt would you use to serve customers up to 7
>>> miles away? It has zero electrical down tilt
>>>
>>
>>
>

Re: [AFMUG] Cambium LTE

[Seth Mattinen]

On 3/25/18 1:49 PM, Mike Hammett wrote:

5G is overrated and is just more LTE anyway.



No way, there's clearly one more G than 4G.

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Keefe John]

Must be the Russians.


On 3/23/2018 10:40 AM, Paul McCall wrote:


Guys,

Over the weekend, we became aware that the list has been very slow.� 
We are digging in this AM as we all had a busy weekend here.� It 
appears that there might be some form of attack against the list from 
overseas.


Steve, who did you tick off?

Anyway, we will get it figured out and back to normal.� Of course, by 
the time you see this, you probably wont know that we are working on it.


Paul McCall, President

PDMNet, Inc. / Florida Broadband, Inc.

658 Old Dixie Highway

Vero Beach, FL 32962

772-564-6800

pa...@pdmnet.net 

www.pdmnet.com 

www.floridabroadband.com 

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[TJ Trout]

I don't see any reason the list would be attacked for such a sustained
time, motive? How does one DDoS amazon??!?

Do you have any data to support the theory?

On Sun, Mar 25, 2018 at 2:31 PM, Jaime Solorza 
wrote:

> Should be, " Steve, who didn't you tick off?"
>
> Jaime Solorza
> Wireless Systems Architect
> 915-861-1390 <(915)%20861-1390>
>
> On Fri, Mar 23, 2018 at 9:40 AM, Paul McCall  wrote:
>
>> Guys,
>>
>>
>>
>> Over the weekend, we became aware that the list has been very slow.  We
>> are digging in this AM as we all had a busy weekend here.  It appears that
>> there might be some form of attack against the list from overseas.
>>
>>
>>
>> Steve, who did you tick off?
>>
>>
>>
>> Anyway, we will get it figured out and back to normal.  Of course, by the
>> time you see this, you probably wont know that we are working on it.
>>
>>
>>
>> Paul McCall, President
>>
>> PDMNet, Inc. / Florida Broadband, Inc.
>>
>> 658 Old Dixie Highway
>> 
>>
>> Vero Beach, FL 32962
>> 
>>
>> 772
>> -564-6800
>>
>>
>> pa...@pdmnet.net
>>
>> www.pdmnet.com
>>
>> www.floridabroadband.com
>>
>>
>>
>>
>>
>
>

Re: [AFMUG] florida bridge - check your harness

[Mathew Howard]

It's really hard to tell which part went first from that video... it's
interesting that it failed right at the point where the crane is though.

On Sun, Mar 25, 2018 at 4:15 PM,  wrote:

> I am more interested in seeing what failed first.  Obviously that first
> section on the left.  Does the top fail or that first diagonal brace on the
> left fail first?
>
> *From:* Steve Jones
> *Sent:* Sunday, March 25, 2018 6:36 AM
> *To:* af@afmug.com
> *Subject:* [AFMUG] florida bridge - check your harness
>
> http://video.dailymail.co.uk/preview/mol/2018/03/21/
> 5265478035737719932/636x382_MP4_5265478035737719932.mp4
>
> watch the guy on top by the crane, hes tethered to it and his harness fails
>

Re: [AFMUG] porting woes - is this legal

[chuck]

Do you have an LSR from the customer?
Are you porting to someone that has an LRN?

https://www.npac.com/lnpa-working-group/nanc-lnp-process-flows/wireline-simple-port-lsr-foc-process
https://www.npac.com/lnpa-working-group/nanc-lnp-process-flows/wireline-non-simple-port-lsr-foc-process

Frontier is large enough that they should not be able to refuse.  
Someone would have to look up the NPA NXX in the LERG to see if it is portable 
but Frontier should be portable everywhere.

Tell them you are going to file a complaint with the FCC (or rather have your 
customer file the complaint).

From: Steve Jones 
Sent: Sunday, March 25, 2018 3:24 PM
To: af@afmug.com 
Subject: [AFMUG] porting woes - is this legal

so we are trying to port over a customers number, its the primary line for 
their rollover group. The rollover numbers are also going away with the 
exception of one, they will be keeping that copper line and that number 

The port started all nice and smooth but now they are saying it cant port 
because its their account number, I dont know what this even means. All the 
portability checkers say its portable. This is a podunk telco called frontier 
communications, and I have yet to deal with an intellect at that company, but 
im guessing all their headquarter windows are spotless from the licking.

Can they deny a port, I thought numbers were required to be portable now

Re: [AFMUG] Test test

[Bill Prince]

Whole grunch of messages just slipped through. Maybe the blockage has 
been cleared?


Sent 2018-03-25 14:27 PDT.


bp


On 3/25/2018 1:54 PM, Seth Mattinen wrote:

On 3/22/18 14:18, Jon Lee wrote:

Test 7:43PM (AZ Time 3/18/18)



I think it's getting slower. The delay used to be hours, now it's 
several days.


Sent on Thu Mar 22 14:27:21 PDT 2018

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Mathew Howard]

Hey, is the listing working again? there's an awful lot of messages today...

On Sun, Mar 25, 2018 at 4:04 PM, Steve Jones 
wrote:

> Vladmir promised if i voted for the orange one he would leave us alone
>
> On Fri, Mar 23, 2018 at 10:40 AM, Paul McCall  wrote:
>
>> Guys,
>>
>>
>>
>> Over the weekend, we became aware that the list has been very slow.  We
>> are digging in this AM as we all had a busy weekend here.  It appears that
>> there might be some form of attack against the list from overseas.
>>
>>
>>
>> Steve, who did you tick off?
>>
>>
>>
>> Anyway, we will get it figured out and back to normal.  Of course, by the
>> time you see this, you probably wont know that we are working on it.
>>
>>
>>
>> Paul McCall, President
>>
>> PDMNet, Inc. / Florida Broadband, Inc.
>>
>> 658 Old Dixie Highway
>> 
>>
>> Vero Beach, FL 32962
>> 
>>
>> 772-564-6800 <(772)%20564-6800>
>>
>> pa...@pdmnet.net
>>
>> www.pdmnet.com
>>
>> www.floridabroadband.com
>>
>>
>>
>>
>>
>
>

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Steve Jones]

If you cant trust the commie red rusky bastards who can you trust

On Sun, Mar 25, 2018, 3:58 PM Josh Luthman 
wrote:

> Damn it, Steve.
>
>
> Josh Luthman
> Office: 937-552-2340
> Direct: 937-552-2343
> 1100 Wayne St
> Suite 1337
> Troy, OH 45373
>
> On Fri, Mar 23, 2018 at 11:40 AM, Paul McCall  wrote:
>
>> Guys,
>>
>>
>>
>> Over the weekend, we became aware that the list has been very slow.  We
>> are digging in this AM as we all had a busy weekend here.  It appears that
>> there might be some form of attack against the list from overseas.
>>
>>
>>
>> Steve, who did you tick off?
>>
>>
>>
>> Anyway, we will get it figured out and back to normal.  Of course, by the
>> time you see this, you probably wont know that we are working on it.
>>
>>
>>
>> Paul McCall, President
>>
>> PDMNet, Inc. / Florida Broadband, Inc.
>>
>> 658 Old Dixie Highway
>> 
>>
>> Vero Beach, FL 32962
>> 
>>
>> 772-564-6800 <(772)%20564-6800>
>>
>> pa...@pdmnet.net
>>
>> www.pdmnet.com
>>
>> www.floridabroadband.com
>>
>>
>>
>>
>>
>
>

Re: [AFMUG] List alternative?

[Steve Jones]

I hate slack

On Sun, Mar 25, 2018, 4:06 PM Justin Wilson  wrote:

> Here is the problem that comes around every so often.
>
>
> 1.Slack is the wild Wild West.  Get more than a few folks in a channel and
> the conversation gets crazy.  It’s a conversation not a thread. Imagine
> some of the threads that have gone off the rails in realtime.
> 2.Message boards are good but the are not pushed to you like e-mail
> 3.Facebook is pushed to you, but not everyone has facebook or pays
> attention to it.
>
> As much as people keep wanting e-mail to die, which I don’t understand,
> it’s not going away anytime soon.
>
> Justin Wilson
> j...@mtin.net
>
> www.mtin.net
> www.midwest-ix.com
>
> On Mar 25, 2018, at 8:12 AM, Craig House  wrote:
>
> Anyone thought about using something like slack as an alternative to the
> email list.  Maybe there is a good reason for the email format but it seems
> like it would allow for categories for topics so members could choose if
> they want to be in on the topic or not.  Such as fiber topics. Cambium
> topics.  Mimosa ubnt and sync.  Lots of options to make it more topic
> specific to what each list member is interested in.  I know my attention
> span sometimes gets lost on things that don’t involve my work.  Maybe slack
> isn’t the beat choice but there is surely something like that to fit the
> group needs
> Just a thought
>
> Craig
>
> Sent from my iPhone
>
>
>

Re: [AFMUG] Cambium LTE

[Steve Jones]

If i have to run the lmr back up towers i spent the summer pulling down,
somebody is getting cut

On Sun, Mar 25, 2018, 3:45 PM Matt Hoppes 
wrote:

> No. I sent that days ago.
>
> Ok. Why a split though?  Just to offload some of the cost to a one time
> purchase?
>
> If that’s the case I hope for a one or two ODU model as well.
>
> Also coax will not scale well on some of these frequencies. There’s a
> reason everything has gone to Tower mount - even in the cellular world.
>
> Do you know how much 100ft of low PIM cable will cost?  Plus the db loss.
>
> > On Mar 25, 2018, at 07:47, Adam Moffett  wrote:
> >
> > Free Unicorn with every purchase.
> >
> > It's a split system.  Your EPC is built into the indoor end of the split
> system, and you run coax up to a radio head on the tower.  The indoor unit
> is supposed to have 8 ports.
> >
> > Other than that we know about design goals, but not specifics.  Their
> goal is to give you the benefits of LTE, but make it easier/more
> accessible.  Price was said to be in between Telrad and Baicells.
> >
> > I'm hoping they make a smaller IDU, because at lots of sites we'd pay
> for 8 ports and use 1 or 2 of them.
> >
> > Is list magically working now?
> >
> >
> > -- Original Message --
> > From: "Matt Hoppes" 
> > To: af@afmug.com
> > Sent: 3/21/2018 3:36:39 PM
> > Subject: [AFMUG] Cambium LTE
> >
> >> What’s known about the Cambium LTE product so far?
> >
>

[AFMUG] time test

[chuck]

3/25/2018  3:21 MDT

Re: [AFMUG] Serverplus

[Steve Jones]

How much were you planning on paying serverplus?

On Sun, Mar 25, 2018, 3:44 PM Matt Hoppes 
wrote:

> Interesting point. We are at 1,000 subs I and I just did this economic
> model.
>
> I don’t have 24x7 support. But do have 9-9.
>
> With a well running network support calls are near nothing. I took the
> money I was going to pay SP and hired staff. Now I have people who do
> phones and other things.
>
> On Mar 25, 2018, at 06:32, Lewis Bergman  wrote:
>
> I would say that if you want local pronunciations of words you should run
> your open tech support.
>
> I don't think most people care. They are normally happy just to have
> someone speak English that they can understand. Until you get about 8000
> subs I doubt you can do it anywhere close to the cost that Lane can.
>
> On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:
>
>> https://www.youtube.com/watch?v=GyJXDdlD4jQ
>>
>> "IN-DE GO" :)
>>
>> On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes <
>> mattli...@rivervalleyinternet.net> wrote:
>>
>>> It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version
>>> of the six fingered man.
>>>
>>> On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:
>>>
>>> That's how it's pronounced...
>>>
>>> Maybe a regional thing?
>>>
>>> On Mar 11, 2018 2:02 PM, "Matt Hoppes" <
>>> mattli...@rivervalleyinternet.net> wrote:
>>>
 GTC does this too. I don’t know why it’s so hard.

 The company I used to work for was “Indigo Wireless”. They always say
 In Dee Go.

 On Mar 11, 2018, at 14:50, Sterling Jacobson 
 wrote:

 They are working well for us, and I have a horrible generic support DT,
 lol!



 I have had zero complaints from my customers so far this year, so I
 think they are doing well.



 The only feedback I’ve had is customers hear our company name
 pronounced five different ways, even though the DT instructs the proper
 pronunciation.



 But it’s a made-up name so my customer are always confused on
 pronunciation themselves.





 *From:* Af  *On Behalf Of *ch...@wbmfg.com
 *Sent:* Saturday, March 10, 2018 11:25 AM
 *To:* af@afmug.com
 *Subject:* Re: [AFMUG] Serverplus



 I would add that Layne’s service is only as good as the decision tree
 that you provide to him.  The more detailed DT, the better the service will
 be.



 *From:* Layne Sisk

 *Sent:* Saturday, March 10, 2018 10:48 AM

 *To:* af@afmug.com

 *Subject:* Re: [AFMUG] Serverplus



 I would like to share some solid stats with the group.  Please see
 those below.  The comment about a decline is hard to address without
 looking at stats.  Kind of like the user that calls you and vaguely  says
 “My internet seems slow” when you have stats that show they are getting
 more than they are paying for.  We have hired a number of new people
 recently because we have grown and have added a new office but as Justin
 said this is a slow time of the year so we also took advantage of this time
 to get rid of some of our weaker performers.  Here are the company wide
 stats for the past week with some comments about them, I would stack these
 up against any call center in the world.  Sorry if I come on strong, but as
 you all know this is my baby and I care a lot about it just like you do
 about your networks.  I know we are not perfect, out of 6000 calls I am
 sure we made a mistake or two and I am happy to address any individual
 issue directly, but I am pretty proud of what we do.





 *OFFICE STATS*









 *SP*

 *GOAL*

 *Comment*

 *AVERAGE TALK TIME*









 0:11:05

 0:10:00

 Down from over 13 min 2 months ago

 *  TOTAL TALK TIME VS SCHEDULED*









 69.94%

 80%

 This is agent utilization

 *SURVEY SCORE*









 91.66%

 95%

 91.66% of callers would recommend the service That  is a number any
 company would kill for

 *SURVEY TAKEN*









 20.57%

 20%

 A full 20% of callers responded to our survey, that number is unheard of

 *TECH ESCALATION*









 39.31%

 20%

 Higher escalation percentage this week because of the storms and
 significant network outages

 *ESCALATION APPROVAL TIME*









 0:11:47

 0:10:00

 Down from over 30 min 4 months ago

 *QA SCORE*









 92.05%

 95%

 Happy to share our QA form with anyone who would l

Re: [AFMUG] Cambium LTE

[George Skorup]

Not the actual RF channel frequencies up the coax. Intermediate 
frequency + power like a split IDU/ODU licensed PTP, which has been a 
reliable method for decades.


On 3/25/2018 3:45 PM, Matt Hoppes wrote:

No. I sent that days ago.

Ok. Why a split though?  Just to offload some of the cost to a one time 
purchase?

If that’s the case I hope for a one or two ODU model as well.

Also coax will not scale well on some of these frequencies. There’s a reason 
everything has gone to Tower mount - even in the cellular world.

Do you know how much 100ft of low PIM cable will cost?  Plus the db loss.


On Mar 25, 2018, at 07:47, Adam Moffett  wrote:

Free Unicorn with every purchase.

It's a split system.  Your EPC is built into the indoor end of the split 
system, and you run coax up to a radio head on the tower.  The indoor unit is 
supposed to have 8 ports.

Other than that we know about design goals, but not specifics.  Their goal is 
to give you the benefits of LTE, but make it easier/more accessible.  Price was 
said to be in between Telrad and Baicells.

I'm hoping they make a smaller IDU, because at lots of sites we'd pay for 8 
ports and use 1 or 2 of them.

Is list magically working now?


-- Original Message --
From: "Matt Hoppes" 
To: af@afmug.com
Sent: 3/21/2018 3:36:39 PM
Subject: [AFMUG] Cambium LTE


What’s known about the Cambium LTE product so far?

[AFMUG] warehouse dump

[Steve Jones]

Next week is spring break, so my kids get to spend it helping dump out the
warehouse

We have a tone of m2 and KP 900mhz yagis
WB yagi radomes
tons of nanobridge m365
Tons of alvarion VL 5ghz
Tons of Gemteks with the Cambium 320 software loaded (still debating these)
tons of fsk 900 connectorized and integrated
still debating on the reflector dishes, im guessing those will come back in
fashion
 a bunch of MTI 90mhz surfboard antennas
Tone of 2.4 tiltek and hyperlink 2.4 adjustable spread sectors hpol i think
900mhz and 5.4 stingers/superstingers
ubnt 3ghz 120 degree sectors and the rf armor shield kits
rf armor rocket and powerbridges shields
an unused CMM4

so probably i have the same warehouse dump as you guys have, but if theres
a need for it let me know by friday



...wondering if i could call wb and say all those stingers must be
defective cause 900 mhz doesnt work around here anymore

[AFMUG] time check

[chuck]

Sent Sun, 3/25/2018 9:08 MDT

Re: [AFMUG] Cambium LTE

[Gino A. Villarini]

AFAIK no coax... Fiber between bbu and rru

Gino A. Villarini
@gvillarini






Gino A. Villarini


President
Metro Office Park #18 Suite 304 Guaynabo, Puerto Rico 00968

[cid:aeronet-logo_310cfc3e-6691-4f69-bd49-b37b834b9238.png]

On Mar 25, 2018, at 8:53 AM, Steve Jones 
mailto:thatoneguyst...@gmail.com>> wrote:

the unicorn ate beans. Beans take a little while to make farts. But when a 
unicorn farts, the world is littered with glitter, so its worth the wait 
thats directly from their marketing material.

On Wed, Mar 21, 2018 at 2:36 PM, Matt Hoppes 
mailto:mattli...@rivervalleyinternet.net>> 
wrote:
What’s known about the Cambium LTE product so far?

[AFMUG] test 1135pm pst

[TJ Trout]

Re: [AFMUG] Cambium LTE

[Jason McKemie]

My experience with LTE has been much better than WiMAX.

On Sunday, March 25, 2018, Stefan Englhardt  wrote:

> I cant understand why Cambium opens up another additional platform. Why
> not develop 450 line further implementing some physical layer goodies of
> LTE. I've seen this step with Wimax/PMP320 and all know where this ended up.
>
> Once they implemented LTE stuff it is outdated as 5G is moving in.
>
>
> > -Ursprüngliche Nachricht-
> > Von: Af  Im Auftrag von Matt Hoppes
> > Gesendet: Mittwoch, 21. März 2018 20:37
> > An: af@afmug.com
> > Betreff: [AFMUG] Cambium LTE
> >
> > What’s known about the Cambium LTE product so far?
>
>

Re: [AFMUG] Serverplus

[CBB - Jay Fuller]

I would certainly disagree with that.  If someone does not know how to 
pronounce our community names it would 100% tick me off and clue me into 
knowing whomever I'm talking to is not here...

  - Original Message - 
  From: Lewis Bergman 
  To: af@afmug.com 
  Sent: Sunday, March 25, 2018 5:32 AM
  Subject: Re: [AFMUG] Serverplus


  I would say that if you want local pronunciations of words you should run 
your open tech support.


  I don't think most people care. They are normally happy just to have someone 
speak English that they can understand. Until you get about 8000 subs I doubt 
you can do it anywhere close to the cost that Lane can.


  On Tue, Mar 20, 2018, 3:42 PM Josh Reynolds  wrote:

https://www.youtube.com/watch?v=GyJXDdlD4jQ


"IN-DE GO" :)



On Thu, Mar 15, 2018 at 7:45 AM, Matt Hoppes 
 wrote:

  It’s In Di Go. Like the color. Not In Dee Go. Like a butchered version of 
the six fingered man. 

  On Mar 14, 2018, at 04:27, Josh Reynolds  wrote:


That's how it's pronounced...


Maybe a regional thing?


On Mar 11, 2018 2:02 PM, "Matt Hoppes" 
 wrote:

  GTC does this too. I don’t know why it’s so hard. 


  The company I used to work for was “Indigo Wireless”. They always say 
In Dee Go. 

  On Mar 11, 2018, at 14:50, Sterling Jacobson  
wrote:


They are working well for us, and I have a horrible generic support 
DT, lol!



I have had zero complaints from my customers so far this year, so I 
think they are doing well.



The only feedback I’ve had is customers hear our company name 
pronounced five different ways, even though the DT instructs the proper 
pronunciation.



But it’s a made-up name so my customer are always confused on 
pronunciation themselves.





From: Af  On Behalf Of ch...@wbmfg.com
Sent: Saturday, March 10, 2018 11:25 AM
To: af@afmug.com
Subject: Re: [AFMUG] Serverplus



I would add that Layne’s service is only as good as the decision 
tree that you provide to him.  The more detailed DT, the better the service 
will be.  



From: Layne Sisk 

Sent: Saturday, March 10, 2018 10:48 AM

To: af@afmug.com 

Subject: Re: [AFMUG] Serverplus



I would like to share some solid stats with the group.  Please see 
those below.  The comment about a decline is hard to address without looking at 
stats.  Kind of like the user that calls you and vaguely  says “My internet 
seems slow” when you have stats that show they are getting more than they are 
paying for.  We have hired a number of new people recently because we have 
grown and have added a new office but as Justin said this is a slow time of the 
year so we also took advantage of this time to get rid of some of our weaker 
performers.  Here are the company wide stats for the past week with some 
comments about them, I would stack these up against any call center in the 
world.  Sorry if I come on strong, but as you all know this is my baby and I 
care a lot about it just like you do about your networks.  I know we are not 
perfect, out of 6000 calls I am sure we made a mistake or two and I am happy to 
address any individual issue directly, but I am pretty proud of what we do.  





  OFFICE STATS
 
 
 
 
 SP
 GOAL
 Comment
 
  AVERAGE TALK TIME
 
 
 
 
 0:11:05
 0:10:00
 Down from over 13 min 2 months ago
 
TOTAL TALK TIME VS SCHEDULED
 
 
 
 
 69.94%
 80%
 This is agent utilization
 
  SURVEY SCORE
 
 
 
 
 91.66%
 95%
 91.66% of callers would recommend the service That  is a 
number any company would kill for
 
  SURVEY TAKEN
 
 
 
 
 20.57%
 20%
 A full 20% of callers responded to our survey, that number is 
unheard of
 
  TECH ESCALATION
 
 
 
 
 39.31%
 20%
 Higher escalation percentage this week because of the storms 
and significant network outages
 
  ESCALATION APPROVAL TIME
 
 
 
 
 0:11:47
 0:10:00
 

Re: [AFMUG] Down tilt for 450i

[CBB - Jay Fuller]

Has anyone run both kp and cambium?  I'd be curious about a comparison
[posted Sun 3/25 @ 12:34 pm]

  - Original Message - 
  From: Mathew Howard 
  To: af 
  Sent: Sunday, March 25, 2018 4:39 AM
  Subject: Re: [AFMUG] Down tilt for 450i


  That KPP sector actually is dual slant... I think we have one of those up, it 
should have a bit wider beam than the Cambium sectors, but it seemed to me like 
it performed about the same otherwise.


  On Tue, Mar 20, 2018 at 4:57 PM, CBB - Jay Fuller  
wrote:


I agree we should be looking at dual slant.  I think I'll revisit our design

  - Original Message - 
  From: Colin Stanners 
  To: af@afmug.com 
  Cc: memb...@wispa.org 
  Sent: Saturday, March 17, 2018 11:32 AM
  Subject: Re: [AFMUG] Down tilt for 450i


  Are you setting up all of your 900mhz 450I to be dual-pol instead of 
dual-slant? That simplifies procuring antennas but is not to Cambium standard. 
It depends how flat the ground around you is, but at that distance the downtilt 
will usually be zero.



  On Thu, Mar 15, 2018 at 10:03 PM, Jay Weekley  
wrote:

We're putting up a KP Performance KPPA-900DP-90S for use with the 900 
MHz 450i APs. How much down tilt would you use to serve customers up to 7 miles 
away? It has zero electrical down tilt

[AFMUG] N-connector Patch Cables

[Matt]

Where is an economical place to order quality N to N ~rg-58 patch
cables 18-24 inches?

Re: [AFMUG] LIST BEING SLOW - VERY SLOW...

[Jaime Solorza]

Should be, " Steve, who didn't you tick off?"

Jaime Solorza
Wireless Systems Architect
915-861-1390

On Fri, Mar 23, 2018 at 9:40 AM, Paul McCall  wrote:

> Guys,
>
>
>
> Over the weekend, we became aware that the list has been very slow.  We
> are digging in this AM as we all had a busy weekend here.  It appears that
> there might be some form of attack against the list from overseas.
>
>
>
> Steve, who did you tick off?
>
>
>
> Anyway, we will get it figured out and back to normal.  Of course, by the
> time you see this, you probably wont know that we are working on it.
>
>
>
> Paul McCall, President
>
> PDMNet, Inc. / Florida Broadband, Inc.
>
> 658 Old Dixie Highway
> 
>
> Vero Beach, FL 32962
> 
>
> 772
> -564-6800
>
>
> pa...@pdmnet.net
>
> www.pdmnet.com
>
> www.floridabroadband.com
>
>
>
>
>