Re: [AFMUG] Planet Switch Vendor
Have you been happy with Planet switches? How about from the support side? Is support direct from Planet or through the vendor? I’m looking at the MGSW-28240F specifically if anyone has any reviews. We have never used Planet yet. Leroy From: Af [mailto:af-boun...@afmug.com] On Behalf Of Sean Heskett Sent: Wednesday, June 17, 2015 1:22 AM To: af@afmug.com Subject: Re: [AFMUG] Planet Switch Vendor This is who I've used joe.willi...@versatek.com -Sean On Tuesday, June 16, 2015, Sterling Jacobson wrote: Is anyone on here a Planet switch vendor, or know of a good USA vendor? I'm particularly interested in the GS-5220-46S2C4X, but not for $1700.
Re: [AFMUG] After Hours Tech Support
If you want to outsource calls we are very happy with ServerPlus. Any escalations are handled by our techs. After hours and weekends are on-call schedules for our techs. We pay an on-call stipend for them to be available plus their hourly rate for any work performed. We use our same tech's that work during the week so weekend working from home usually gets them a little overtime. Leroy On 4/25/2018 7:39 PM, Matt wrote: How or what do you pay an employee to either answer phone calls or return voicemails after hours or on weekends?
Re: [AFMUG] After Hours Tech Support
Our call menu separates the departments out so only tech support is automatically directed to SP if we have no agents logged in. Sure, if a caller does go through the tech support options and SP takes the call there is a call charge. It has not been a problem at call. What happens is all dependent on your decision tree you build with them. SP can take the call info, payment info, etc and do whatever you want them to do. I have no knowledge of GTC or others, but I'm sure they can do the same. At this point, we have SP escalate any that they cannot close as resolved. Leroy On 4/27/2018 4:01 PM, Matt Hoppes wrote: Not arguing... asking How do you handle the customers that just mash buttons? I just walked to take trash out of the office and the phone rings "Tech Support", I answer it and it's someone wanting to get service. I have no idea why he chose Support. Maybe he just thought he could get some technical questions answered there better, maybe no one picked up the sales line. These are the issues (amongst a few others) that keep me from ever outsourcing. I don't want a customer to have to be transferred to be helped, and I don't want to pay the per call fee to someone like SP or GTC for a billing or sales call. On 4/27/18 3:58 PM, Leroy Koglin wrote: If you want to outsource calls we are very happy with ServerPlus. Any escalations are handled by our techs. After hours and weekends are on-call schedules for our techs. We pay an on-call stipend for them to be available plus their hourly rate for any work performed. We use our same tech's that work during the week so weekend working from home usually gets them a little overtime. Leroy On 4/25/2018 7:39 PM, Matt wrote: How or what do you pay an employee to either answer phone calls or return voicemails after hours or on weekends?
Re: [AFMUG] Fiber Mapping - 2018
We started using VETROFiberMap about 6 months ago. Very happy with them. http://vetrofibermap.com/ On 6/1/2018 4:34 PM, Cassidy B. Larson wrote: Last topic I see on this was from 2014. So maybe it’s time to review and ask again? What are you guys using for fiber mapping, now in 2018? In 2014 I read: Craig was doing google earth and excel sheets. Chuck Hogg was using Manifold (kinda), and some Google Maps Engine. Mike H was using ArcMap for his clients. A few other google sheets. What’s changed, what’s new, what’re you using today? Same as before? Something different? Why? -c
