Re: [AFMUG] Outsource Sales
How about outsourced outbound sales calls? On 3/6/2017 10:13 AM, Wireless Administrator wrote: Over time I�ve seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I�m talking about new internet access account signup process not marketing. Steve B.
Re: [AFMUG] Outsource Sales
I have seen folks hire an “old guy” that is retired or semi-retired to do sales. It depends on the volume you are looking to do. The “old guy” approach has worked well for the 4 or so I know who do it. Justin Wilson j...@mtin.net --- http://www.mtin.net Owner/CEO xISP Solutions- Consulting – Data Centers - Bandwidth http://www.midwest-ix.com COO/Chairman Internet Exchange - Peering - Distributed Fabric > On Mar 6, 2017, at 11:13 AM, Wireless Administrator wrote: > > Over time I’ve seen plenty of discussion about outsourcing technical support. > > > Does anyone have experience outsourcing the sales process? I’m talking about > new internet access account signup process not marketing. > > Steve B.
Re: [AFMUG] Outsource Sales
I've had both support and CSR for a long time. They're good for call centers but by no means come close to the quality of a good in house person will be. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Mar 6, 2017 at 11:13 AM, Wireless Administrator wrote: > Over time I’ve seen plenty of discussion about outsourcing technical > support. > > > > Does anyone have experience outsourcing the sales process? I’m talking > about new internet access account signup process not marketing. > > > > Steve B. >
Re: [AFMUG] Outsource Sales
I hear you on the tech support complexity and feel it is best to keep that in house. What we’re finding is that sales and tech support don’t mix well using the same staff. I’m hoping someone here on the list will have had a positive experience and would be willing to share details. Steve From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown Sent: Monday, March 06, 2017 11:18 AM To: af@afmug.com Subject: Re: [AFMUG] Outsource Sales I have had mixed results over the years. Outsourcing sales will work just fine. Tech support is a bit more tricky. You will have to come up with a pretty exhaustive decision tree/flow chart and even then they will have to escalate a good portion of tech support calls back to you. From: Wireless Administrator Sent: Monday, March 06, 2017 9:13 AM To: af@afmug.com Subject: [AFMUG] Outsource Sales Over time I’ve seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I’m talking about new internet access account signup process not marketing. Steve B.
Re: [AFMUG] Outsource Sales
I know of a company that is starting who will do JUST that. Sales and scheduling, etc. They are also planning on tech support as well. I'll shoot you an email offlist so you can talk with this company. They're an ISP and looking to start the sales/tech support where they treat your customers as their own. On Mon, Mar 6, 2017 at 10:17 AM, Chuck McCown wrote: > I have had mixed results over the years. Outsourcing sales will work just > fine. Tech support is a bit more tricky. You will have to come up with a > pretty exhaustive decision tree/flow chart and even then they will have to > escalate a good portion of tech support calls back to you. > > *From:* Wireless Administrator > *Sent:* Monday, March 06, 2017 9:13 AM > *To:* af@afmug.com > *Subject:* [AFMUG] Outsource Sales > > > Over time I’ve seen plenty of discussion about outsourcing technical > support. > > > > Does anyone have experience outsourcing the sales process? I’m talking > about new internet access account signup process not marketing. > > > > Steve B. > -- Darin Steffl Minnesota WiFi www.mnwifi.com 507-634-WiFi <http://www.facebook.com/minnesotawifi> Like us on Facebook <http://www.facebook.com/minnesotawifi>
Re: [AFMUG] Outsource Sales
I have had mixed results over the years. Outsourcing sales will work just fine. Tech support is a bit more tricky. You will have to come up with a pretty exhaustive decision tree/flow chart and even then they will have to escalate a good portion of tech support calls back to you. From: Wireless Administrator Sent: Monday, March 06, 2017 9:13 AM To: af@afmug.com Subject: [AFMUG] Outsource Sales Over time I’ve seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I’m talking about new internet access account signup process not marketing. Steve B.
[AFMUG] Outsource Sales
Over time I've seen plenty of discussion about outsourcing technical support. Does anyone have experience outsourcing the sales process? I'm talking about new internet access account signup process not marketing. Steve B.