Re: [AFMUG] Outsource Sales

[Keefe John]

How about outsourced outbound sales calls?


On 3/6/2017 10:13 AM, Wireless Administrator wrote:


Over time I�ve seen plenty of discussion about outsourcing technical 
support.


Does anyone have experience outsourcing the sales process?  I�m 
talking about new internet access account  signup process not marketing.


Steve B.

Re: [AFMUG] Outsource Sales

[Justin Wilson]

I have seen folks hire an “old guy” that is retired or semi-retired to do 
sales.  It depends on the volume you are looking to do. The “old guy” approach 
has worked well for the 4 or so I know who do it. 


Justin Wilson
j...@mtin.net

---
http://www.mtin.net Owner/CEO
xISP Solutions- Consulting – Data Centers - Bandwidth

http://www.midwest-ix.com  COO/Chairman
Internet Exchange - Peering - Distributed Fabric

> On Mar 6, 2017, at 11:13 AM, Wireless Administrator  wrote:
> 
> Over time I’ve seen plenty of discussion about outsourcing technical support. 
>  
>  
> Does anyone have experience outsourcing the sales process?  I’m talking about 
> new internet access account  signup process not marketing.  
>  
> Steve B.

Re: [AFMUG] Outsource Sales

[Josh Luthman]

I've had both support and CSR for a long time.  They're good for call
centers but by no means come close to the quality of a good in house person
will be.


Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373

On Mon, Mar 6, 2017 at 11:13 AM, Wireless Administrator 
wrote:

> Over time I’ve seen plenty of discussion about outsourcing technical
> support.
>
>
>
> Does anyone have experience outsourcing the sales process?  I’m talking
> about new internet access account  signup process not marketing.
>
>
>
> Steve B.
>

Re: [AFMUG] Outsource Sales

[Wireless Administrator]

I hear you on the tech support complexity and feel it is best to keep that in 
house.  What we’re finding is that sales and tech support don’t mix well using 
the same staff.   I’m hoping someone here on the list will have had a positive 
experience and would be willing to share details.

 

Steve 

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Chuck McCown
Sent: Monday, March 06, 2017 11:18 AM
To: af@afmug.com
Subject: Re: [AFMUG] Outsource Sales

 

I have had mixed results over the years.  Outsourcing sales will work just 
fine.  Tech support is a bit more tricky.  You will have to come up with a 
pretty exhaustive decision tree/flow chart and even then they will have to 
escalate a good portion of tech support calls back to you.  

 

From: Wireless Administrator 

Sent: Monday, March 06, 2017 9:13 AM

To: af@afmug.com 

Subject: [AFMUG] Outsource Sales

 

Over time I’ve seen plenty of discussion about outsourcing technical support.  

 

Does anyone have experience outsourcing the sales process?  I’m talking about 
new internet access account  signup process not marketing.  

 

Steve B.

Re: [AFMUG] Outsource Sales

[Darin Steffl]

I know of a company that is starting who will do JUST that. Sales and
scheduling, etc. They are also planning on tech support as well.

I'll shoot you an email offlist so you can talk with this company. They're
an ISP and looking to start the sales/tech support where they treat your
customers as their own.

On Mon, Mar 6, 2017 at 10:17 AM, Chuck McCown  wrote:

> I have had mixed results over the years.  Outsourcing sales will work just
> fine.  Tech support is a bit more tricky.  You will have to come up with a
> pretty exhaustive decision tree/flow chart and even then they will have to
> escalate a good portion of tech support calls back to you.
>
> *From:* Wireless Administrator
> *Sent:* Monday, March 06, 2017 9:13 AM
> *To:* af@afmug.com
> *Subject:* [AFMUG] Outsource Sales
>
>
> Over time I’ve seen plenty of discussion about outsourcing technical
> support.
>
>
>
> Does anyone have experience outsourcing the sales process?  I’m talking
> about new internet access account  signup process not marketing.
>
>
>
> Steve B.
>



-- 
Darin Steffl
Minnesota WiFi
www.mnwifi.com
507-634-WiFi
 Like us on Facebook

Re: [AFMUG] Outsource Sales

[Chuck McCown]

I have had mixed results over the years.  Outsourcing sales will work just 
fine.  Tech support is a bit more tricky.  You will have to come up with a 
pretty exhaustive decision tree/flow chart and even then they will have to 
escalate a good portion of tech support calls back to you.  

From: Wireless Administrator 
Sent: Monday, March 06, 2017 9:13 AM
To: af@afmug.com 
Subject: [AFMUG] Outsource Sales

Over time I’ve seen plenty of discussion about outsourcing technical support.  

 

Does anyone have experience outsourcing the sales process?  I’m talking about 
new internet access account  signup process not marketing.  

 

Steve B.