I would agree that the bug tracker needs more developers looking at
it, and this was mentioned at Google IO during one of the discussions.
However, I have to say the bugs I have reported have been assigned and
fixed promptly, but my bugs have mostly been minor, and weren't
feature changes.
But I still agree the Google needs to improve their response to bugs,
and for their developers to ignore, OR outright refuse without reason
changes. For example, one suggested change I found earlier today[1]
was replied with Thanks for the feedback, but this behavior is
working as intended., when the bug was about extending the behaviour
to make it far more useful.
Andrew
[1] http://code.google.com/p/android/issues/detail?id=665
On 7 June 2010 06:58, Colin colinjone...@gmail.com wrote:
I find astounding, rude and arrogant the complete disregard with which
Google treats people attempting to access help on the tracker.
Thread after thread - even ones that are 18+ months old, with 400+
posts and nearly 1000 stars, have gone completely unanswered - look at
the Wifi/Proxy issue for instance, or the Gapless audio, or even the
3g-to-WiFi switching issues that has many hundreds of posts and only
towards the end is there even a luke-warm response from Google! But no
ownership or actual interest.
Most of the tickets are still, perversely, marked as New even after a
year of people begging, pleading, demanding solutions!! No owner
allocated.
I could understand if somehow the development resources available to
the world's fastest growing and probably most successful mobile OS
were limited - but given the fanfare, hype, etc from Google, that
seems unlikely. But the VERY LEAST someone could do is respond to
these poor bastards, and acknowledge their pain, even if it is just to
say we are too busy to address this right now.
But no, the response is, no response. Deafening silence. The rudeness
and arrogance is mindboggling!! Where the hell are your customer
service skills?
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