[android-developers] Re: Can't Uninstall

2011-01-08 Thread nextgen
Not the same package name.  By keywords, I mean that they look for the
app using the Market App Search function and find ours at the top of
the list with a very similar name, so they assume it's the same.

On Jan 7, 9:54 pm, Dianne Hackborn hack...@android.com wrote:
 What do you mean by similar keywords?  Is it that the app label the user
 sees is the same?  Hopefully they don't both have the same package name.





 On Fri, Jan 7, 2011 at 5:59 PM, nextgen nextgenfant...@comcast.net wrote:
  OK, and the final answer is ...

  You are right!

  It is an installed app.

  Turns out after some more research, Verizon has started including an
  app as part of the system image that has similar keywords to ours.
  The user tries to uninstall it and can't.  So the user goes to the
  Market App, finds our app due to the similar keywords and mistakes it
  for the pre-installed one - so the user then sends us an email about
  the problem.

  Thanks for your help in tracking this down.

  On Jan 7, 3:19 pm, Dianne Hackborn hack...@android.com wrote:
   The first and third sound very much like an app pre-installed in the
  system
   image: it will not show up in the default manage apps downloaded list,
  but
   will be in the all list.  You can not uninstall it (the button is
   disabled).  You can install an update to it from Market, and I think
  Market
   will go through the flow of installing an update not like you are
  installing
   it the first time.

   Anyway, if the app is not in the downloaded list but is in the all
  list,
   it is almost certainly built in to the system image.

   On Wed, Jan 5, 2011 at 6:04 AM, Russell DuRoss r2s...@gmail.com wrote:
One of them says: ...has appeared on my droid x. It may have been
downloaded by mistake, I am not sure. It does not appear to be the
same 1 as is available on marketplace. I am hesitant to open it. I
don't seem to be able to find a way to erase it without opening it
first.

Another says in the Market App it shows only an install option.  Also,
for this user: I've already been to Settings  Manage Applications
and done that. It doesn't appear and none of the uninstallers seem to
show it either. It doesnt show in my downloaded files either. 

A 3rd user says: followed your instructions, however program does not
appear in the manage applications list that were downloaded. Program
does appear in the all program list but will not allow uninstall. When
click on program the uninstall icon is greyed out. Have even tried
several uninstall programs nothing seems to work.

I have asked them all for:
1. phone type
2. Android version
3. Whether they installed it using market or some other way (don't
know what that could be since we haven't provided any other way)
4. Digital images of the phone screens if they want to go to that
length to get it solved.

So, I'm waiting to hear back from them.

Thanks for you help so far.

On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
 If you go to Settings  Manage Applications, that is not part of
  Market
at
 all.  In that case the button would be grayed out because the app is
built
 into the system image.  There is no other reason I know of for it to
  be
 grayed out.

 On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com
wrote:
  Any information on the devices or OS version? I suspect, its a
  problem
with
  the market app. They have been pushing updates to this behind the
scenes.

  Kumar Bibek
 http://techdroid.kbeanie.com
 http://www.kbeanie.com

  On Wed, Jan 5, 2011 at 3:17 AM, nextgen 
  nextgenfant...@comcast.net
wrote:

  In the last couple of weeks I have received a handful of emails
  about
  users' inability to uninstall one of our apps.  That app has been
  in
  the market for over 2 months and this is the first I've heard of
  this
  issue.  I responded to the users with uninstall instructions and
  they
  say that the app either isn't listed or the Uninstall button is
  Gray.
  I was able to uninstall it from my own phone without a problem.

  I have no clue what this is all about - any ideas?

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[android-developers] Re: Can't Uninstall

2011-01-07 Thread nextgen
I have received a few replies regarding android versions and phone
models and the problem seems to be occurring on Droid X and Android
v2.2.1.  Also, at least two are using Verizon as the carrier.

I will search for this type of problem more specifically now using
this info and I'll post what I find.

On Jan 4, 4:47 pm, nextgen nextgenfant...@comcast.net wrote:
 In the last couple of weeks I have received a handful of emails about
 users' inability to uninstall one of our apps.  That app has been in
 the market for over 2 months and this is the first I've heard of this
 issue.  I responded to the users with uninstall instructions and they
 say that the app either isn't listed or the Uninstall button is Gray.
 I was able to uninstall it from my own phone without a problem.

 I have no clue what this is all about - any ideas?

-- 
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Re: [android-developers] Re: Can't Uninstall

2011-01-07 Thread Dianne Hackborn
The first and third sound very much like an app pre-installed in the system
image: it will not show up in the default manage apps downloaded list, but
will be in the all list.  You can not uninstall it (the button is
disabled).  You can install an update to it from Market, and I think Market
will go through the flow of installing an update not like you are installing
it the first time.

Anyway, if the app is not in the downloaded list but is in the all list,
it is almost certainly built in to the system image.

On Wed, Jan 5, 2011 at 6:04 AM, Russell DuRoss r2s...@gmail.com wrote:

 One of them says: ...has appeared on my droid x. It may have been
 downloaded by mistake, I am not sure. It does not appear to be the
 same 1 as is available on marketplace. I am hesitant to open it. I
 don't seem to be able to find a way to erase it without opening it
 first.

 Another says in the Market App it shows only an install option.  Also,
 for this user: I've already been to Settings  Manage Applications
 and done that. It doesn't appear and none of the uninstallers seem to
 show it either. It doesnt show in my downloaded files either. 

 A 3rd user says: followed your instructions, however program does not
 appear in the manage applications list that were downloaded. Program
 does appear in the all program list but will not allow uninstall. When
 click on program the uninstall icon is greyed out. Have even tried
 several uninstall programs nothing seems to work.

 I have asked them all for:
 1. phone type
 2. Android version
 3. Whether they installed it using market or some other way (don't
 know what that could be since we haven't provided any other way)
 4. Digital images of the phone screens if they want to go to that
 length to get it solved.

 So, I'm waiting to hear back from them.

 Thanks for you help so far.




 On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
  If you go to Settings  Manage Applications, that is not part of Market
 at
  all.  In that case the button would be grayed out because the app is
 built
  into the system image.  There is no other reason I know of for it to be
  grayed out.
 
 
 
 
 
  On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com
 wrote:
   Any information on the devices or OS version? I suspect, its a problem
 with
   the market app. They have been pushing updates to this behind the
 scenes.
 
   Kumar Bibek
  http://techdroid.kbeanie.com
  http://www.kbeanie.com
 
   On Wed, Jan 5, 2011 at 3:17 AM, nextgen nextgenfant...@comcast.net
 wrote:
 
   In the last couple of weeks I have received a handful of emails about
   users' inability to uninstall one of our apps.  That app has been in
   the market for over 2 months and this is the first I've heard of this
   issue.  I responded to the users with uninstall instructions and they
   say that the app either isn't listed or the Uninstall button is Gray.
   I was able to uninstall it from my own phone without a problem.
 
   I have no clue what this is all about - any ideas?
 
   --
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 android-developers@googlegroups.com
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  --
  Dianne Hackborn
  Android framework engineer
  hack...@android.com
 
  Note: please don't send private questions to me, as I don't have time to
  provide private support, and so won't reply to such e-mails.  All such
  questions should be posted on public forums, where I and others can see
 and
  answer them.- Hide quoted text -
 
  - Show quoted text -

 --
 You received this message because you are subscribed to the Google
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-- 
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Android framework engineer
hack...@android.com

Note: please don't send private questions to me, as I don't have time to
provide private support, and so won't reply to 

[android-developers] Re: Can't Uninstall

2011-01-07 Thread nextgen
OK, and the final answer is ...

You are right!

It is an installed app.

Turns out after some more research, Verizon has started including an
app as part of the system image that has similar keywords to ours.
The user tries to uninstall it and can't.  So the user goes to the
Market App, finds our app due to the similar keywords and mistakes it
for the pre-installed one - so the user then sends us an email about
the problem.

Thanks for your help in tracking this down.

On Jan 7, 3:19 pm, Dianne Hackborn hack...@android.com wrote:
 The first and third sound very much like an app pre-installed in the system
 image: it will not show up in the default manage apps downloaded list, but
 will be in the all list.  You can not uninstall it (the button is
 disabled).  You can install an update to it from Market, and I think Market
 will go through the flow of installing an update not like you are installing
 it the first time.

 Anyway, if the app is not in the downloaded list but is in the all list,
 it is almost certainly built in to the system image.





 On Wed, Jan 5, 2011 at 6:04 AM, Russell DuRoss r2s...@gmail.com wrote:
  One of them says: ...has appeared on my droid x. It may have been
  downloaded by mistake, I am not sure. It does not appear to be the
  same 1 as is available on marketplace. I am hesitant to open it. I
  don't seem to be able to find a way to erase it without opening it
  first.

  Another says in the Market App it shows only an install option.  Also,
  for this user: I've already been to Settings  Manage Applications
  and done that. It doesn't appear and none of the uninstallers seem to
  show it either. It doesnt show in my downloaded files either. 

  A 3rd user says: followed your instructions, however program does not
  appear in the manage applications list that were downloaded. Program
  does appear in the all program list but will not allow uninstall. When
  click on program the uninstall icon is greyed out. Have even tried
  several uninstall programs nothing seems to work.

  I have asked them all for:
  1. phone type
  2. Android version
  3. Whether they installed it using market or some other way (don't
  know what that could be since we haven't provided any other way)
  4. Digital images of the phone screens if they want to go to that
  length to get it solved.

  So, I'm waiting to hear back from them.

  Thanks for you help so far.

  On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
   If you go to Settings  Manage Applications, that is not part of Market
  at
   all.  In that case the button would be grayed out because the app is
  built
   into the system image.  There is no other reason I know of for it to be
   grayed out.

   On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com
  wrote:
Any information on the devices or OS version? I suspect, its a problem
  with
the market app. They have been pushing updates to this behind the
  scenes.

Kumar Bibek
   http://techdroid.kbeanie.com
   http://www.kbeanie.com

On Wed, Jan 5, 2011 at 3:17 AM, nextgen nextgenfant...@comcast.net
  wrote:

In the last couple of weeks I have received a handful of emails about
users' inability to uninstall one of our apps.  That app has been in
the market for over 2 months and this is the first I've heard of this
issue.  I responded to the users with uninstall instructions and they
say that the app either isn't listed or the Uninstall button is Gray.
I was able to uninstall it from my own phone without a problem.

I have no clue what this is all about - any ideas?

--
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For more options, visit this group at
   http://groups.google.com/group/android-developers?hl=en

   --
   Dianne Hackborn
   Android framework engineer
   hack...@android.com

   Note: please don't send private questions to me, as I don't have time to
   provide private support, and so won't reply to such e-mails.  All such
   questions should be posted on public forums, where I and others can see
  and
   answer them.- Hide quoted text -

   - Show quoted text -

  --
  

Re: [android-developers] Re: Can't Uninstall

2011-01-07 Thread Dianne Hackborn
What do you mean by similar keywords?  Is it that the app label the user
sees is the same?  Hopefully they don't both have the same package name.

On Fri, Jan 7, 2011 at 5:59 PM, nextgen nextgenfant...@comcast.net wrote:

 OK, and the final answer is ...

 You are right!

 It is an installed app.

 Turns out after some more research, Verizon has started including an
 app as part of the system image that has similar keywords to ours.
 The user tries to uninstall it and can't.  So the user goes to the
 Market App, finds our app due to the similar keywords and mistakes it
 for the pre-installed one - so the user then sends us an email about
 the problem.

 Thanks for your help in tracking this down.

 On Jan 7, 3:19 pm, Dianne Hackborn hack...@android.com wrote:
  The first and third sound very much like an app pre-installed in the
 system
  image: it will not show up in the default manage apps downloaded list,
 but
  will be in the all list.  You can not uninstall it (the button is
  disabled).  You can install an update to it from Market, and I think
 Market
  will go through the flow of installing an update not like you are
 installing
  it the first time.
 
  Anyway, if the app is not in the downloaded list but is in the all
 list,
  it is almost certainly built in to the system image.
 
 
 
 
 
  On Wed, Jan 5, 2011 at 6:04 AM, Russell DuRoss r2s...@gmail.com wrote:
   One of them says: ...has appeared on my droid x. It may have been
   downloaded by mistake, I am not sure. It does not appear to be the
   same 1 as is available on marketplace. I am hesitant to open it. I
   don't seem to be able to find a way to erase it without opening it
   first.
 
   Another says in the Market App it shows only an install option.  Also,
   for this user: I've already been to Settings  Manage Applications
   and done that. It doesn't appear and none of the uninstallers seem to
   show it either. It doesnt show in my downloaded files either. 
 
   A 3rd user says: followed your instructions, however program does not
   appear in the manage applications list that were downloaded. Program
   does appear in the all program list but will not allow uninstall. When
   click on program the uninstall icon is greyed out. Have even tried
   several uninstall programs nothing seems to work.
 
   I have asked them all for:
   1. phone type
   2. Android version
   3. Whether they installed it using market or some other way (don't
   know what that could be since we haven't provided any other way)
   4. Digital images of the phone screens if they want to go to that
   length to get it solved.
 
   So, I'm waiting to hear back from them.
 
   Thanks for you help so far.
 
   On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
If you go to Settings  Manage Applications, that is not part of
 Market
   at
all.  In that case the button would be grayed out because the app is
   built
into the system image.  There is no other reason I know of for it to
 be
grayed out.
 
On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com
   wrote:
 Any information on the devices or OS version? I suspect, its a
 problem
   with
 the market app. They have been pushing updates to this behind the
   scenes.
 
 Kumar Bibek
http://techdroid.kbeanie.com
http://www.kbeanie.com
 
 On Wed, Jan 5, 2011 at 3:17 AM, nextgen 
 nextgenfant...@comcast.net
   wrote:
 
 In the last couple of weeks I have received a handful of emails
 about
 users' inability to uninstall one of our apps.  That app has been
 in
 the market for over 2 months and this is the first I've heard of
 this
 issue.  I responded to the users with uninstall instructions and
 they
 say that the app either isn't listed or the Uninstall button is
 Gray.
 I was able to uninstall it from my own phone without a problem.
 
 I have no clue what this is all about - any ideas?
 
 --
 You received this message because you are subscribed to the Google
 Groups Android Developers group.
 To post to this group, send email to
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   android-developers%2bunsubs­cr...@googlegroups.com
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[android-developers] Re: Can't Uninstall

2011-01-05 Thread Russell DuRoss
One of them says: ...has appeared on my droid x. It may have been
downloaded by mistake, I am not sure. It does not appear to be the
same 1 as is available on marketplace. I am hesitant to open it. I
don't seem to be able to find a way to erase it without opening it
first.

Another says in the Market App it shows only an install option.  Also,
for this user: I've already been to Settings  Manage Applications
and done that. It doesn't appear and none of the uninstallers seem to
show it either. It doesnt show in my downloaded files either. 

A 3rd user says: followed your instructions, however program does not
appear in the manage applications list that were downloaded. Program
does appear in the all program list but will not allow uninstall. When
click on program the uninstall icon is greyed out. Have even tried
several uninstall programs nothing seems to work.

I have asked them all for:
1. phone type
2. Android version
3. Whether they installed it using market or some other way (don't
know what that could be since we haven't provided any other way)
4. Digital images of the phone screens if they want to go to that
length to get it solved.

So, I'm waiting to hear back from them.

Thanks for you help so far.




On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
 If you go to Settings  Manage Applications, that is not part of Market at
 all.  In that case the button would be grayed out because the app is built
 into the system image.  There is no other reason I know of for it to be
 grayed out.





 On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com wrote:
  Any information on the devices or OS version? I suspect, its a problem with
  the market app. They have been pushing updates to this behind the scenes.

  Kumar Bibek
 http://techdroid.kbeanie.com
 http://www.kbeanie.com

  On Wed, Jan 5, 2011 at 3:17 AM, nextgen nextgenfant...@comcast.netwrote:

  In the last couple of weeks I have received a handful of emails about
  users' inability to uninstall one of our apps.  That app has been in
  the market for over 2 months and this is the first I've heard of this
  issue.  I responded to the users with uninstall instructions and they
  say that the app either isn't listed or the Uninstall button is Gray.
  I was able to uninstall it from my own phone without a problem.

  I have no clue what this is all about - any ideas?

  --
  You received this message because you are subscribed to the Google
  Groups Android Developers group.
  To post to this group, send email to android-developers@googlegroups.com
  To unsubscribe from this group, send email to
  android-developers+unsubscr...@googlegroups.comandroid-developers%2bunsubs­cr...@googlegroups.com
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   --
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  For more options, visit this group at
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 --
 Dianne Hackborn
 Android framework engineer
 hack...@android.com

 Note: please don't send private questions to me, as I don't have time to
 provide private support, and so won't reply to such e-mails.  All such
 questions should be posted on public forums, where I and others can see and
 answer them.- Hide quoted text -

 - Show quoted text -

-- 
You received this message because you are subscribed to the Google
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[android-developers] Re: Can't Uninstall

2011-01-05 Thread Russell DuRoss
Sorry if I just created confusion, I inadvertently used a different
gmail id - nextgen and Russell DuRoss are one and the same.

On Jan 5, 9:04 am, Russell DuRoss r2s...@gmail.com wrote:
 One of them says: ...has appeared on my droid x. It may have been
 downloaded by mistake, I am not sure. It does not appear to be the
 same 1 as is available on marketplace. I am hesitant to open it. I
 don't seem to be able to find a way to erase it without opening it
 first.

 Another says in the Market App it shows only an install option.  Also,
 for this user: I've already been to Settings  Manage Applications
 and done that. It doesn't appear and none of the uninstallers seem to
 show it either. It doesnt show in my downloaded files either. 

 A 3rd user says: followed your instructions, however program does not
 appear in the manage applications list that were downloaded. Program
 does appear in the all program list but will not allow uninstall. When
 click on program the uninstall icon is greyed out. Have even tried
 several uninstall programs nothing seems to work.

 I have asked them all for:
 1. phone type
 2. Android version
 3. Whether they installed it using market or some other way (don't
 know what that could be since we haven't provided any other way)
 4. Digital images of the phone screens if they want to go to that
 length to get it solved.

 So, I'm waiting to hear back from them.

 Thanks for you help so far.

 On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:



  If you go to Settings  Manage Applications, that is not part of Market at
  all.  In that case the button would be grayed out because the app is built
  into the system image.  There is no other reason I know of for it to be
  grayed out.

  On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com wrote:
   Any information on the devices or OS version? I suspect, its a problem 
   with
   the market app. They have been pushing updates to this behind the scenes.

   Kumar Bibek
  http://techdroid.kbeanie.com
  http://www.kbeanie.com

   On Wed, Jan 5, 2011 at 3:17 AM, nextgen nextgenfant...@comcast.netwrote:

   In the last couple of weeks I have received a handful of emails about
   users' inability to uninstall one of our apps.  That app has been in
   the market for over 2 months and this is the first I've heard of this
   issue.  I responded to the users with uninstall instructions and they
   say that the app either isn't listed or the Uninstall button is Gray.
   I was able to uninstall it from my own phone without a problem.

   I have no clue what this is all about - any ideas?

   --
   You received this message because you are subscribed to the Google
   Groups Android Developers group.
   To post to this group, send email to android-developers@googlegroups.com
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Re: [android-developers] Re: Can't Uninstall

2011-01-05 Thread Mark Murphy
FWIW, while I have not tried this, another scenario in which the
uninstall option might be grayed out is if the app is installed on
external storage, and that external storage is mounted and therefore
unavailable to Android. At least, if I were on the core Android team,
I'd certainly consider disabling the uninstall option in that
situation.

On Wed, Jan 5, 2011 at 9:04 AM, Russell DuRoss r2s...@gmail.com wrote:
 One of them says: ...has appeared on my droid x. It may have been
 downloaded by mistake, I am not sure. It does not appear to be the
 same 1 as is available on marketplace. I am hesitant to open it. I
 don't seem to be able to find a way to erase it without opening it
 first.

 Another says in the Market App it shows only an install option.  Also,
 for this user: I've already been to Settings  Manage Applications
 and done that. It doesn't appear and none of the uninstallers seem to
 show it either. It doesnt show in my downloaded files either. 

 A 3rd user says: followed your instructions, however program does not
 appear in the manage applications list that were downloaded. Program
 does appear in the all program list but will not allow uninstall. When
 click on program the uninstall icon is greyed out. Have even tried
 several uninstall programs nothing seems to work.

 I have asked them all for:
 1. phone type
 2. Android version
 3. Whether they installed it using market or some other way (don't
 know what that could be since we haven't provided any other way)
 4. Digital images of the phone screens if they want to go to that
 length to get it solved.

 So, I'm waiting to hear back from them.

 Thanks for you help so far.




 On Jan 4, 8:41 pm, Dianne Hackborn hack...@android.com wrote:
 If you go to Settings  Manage Applications, that is not part of Market at
 all.  In that case the button would be grayed out because the app is built
 into the system image.  There is no other reason I know of for it to be
 grayed out.





 On Tue, Jan 4, 2011 at 1:49 PM, Kumar Bibek coomar@gmail.com wrote:
  Any information on the devices or OS version? I suspect, its a problem with
  the market app. They have been pushing updates to this behind the scenes.

  Kumar Bibek
 http://techdroid.kbeanie.com
 http://www.kbeanie.com

  On Wed, Jan 5, 2011 at 3:17 AM, nextgen nextgenfant...@comcast.netwrote:

  In the last couple of weeks I have received a handful of emails about
  users' inability to uninstall one of our apps.  That app has been in
  the market for over 2 months and this is the first I've heard of this
  issue.  I responded to the users with uninstall instructions and they
  say that the app either isn't listed or the Uninstall button is Gray.
  I was able to uninstall it from my own phone without a problem.

  I have no clue what this is all about - any ideas?

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 Note: please don't send private questions to me, as I don't have time to
 provide private support, and so won't reply to such e-mails.  All such
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 answer them.- Hide quoted text -

 - Show quoted text -

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