[android-developers] Re: LVL suddently stopped working - returns only timeouts
Hi guys, seems that Google staff stop to answer to my inquiries... Any news? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Did you send the bugreport as requested in their last email? I know it seems like a pain, but keep in mind that there are a limited number of engineers that can help with this. The support staff is trained to gather all of the information they possibly can before bugging the engineers. Ian On Mon, Oct 29, 2012 at 1:13 PM, Silvio Marano maranosil...@gmail.comwrote: Hi guys, seems that Google staff stop to answer to my inquiries... Any news? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
There aren't problems with the app, and in the SDK there aren't logged problems... Timeout is the only word related with the issue that they can see in the logcat. I'll try to send also the unuseful bugreport. Il giorno lunedì 29 ottobre 2012 21:40:35 UTC+1, Ian Ni-Lewis ha scritto: Did you send the bugreport as requested in their last email? I know it seems like a pain, but keep in mind that there are a limited number of engineers that can help with this. The support staff is trained to gather all of the information they possibly can before bugging the engineers. Ian On Mon, Oct 29, 2012 at 1:13 PM, Silvio Marano : Hi guys, seems that Google staff stop to answer to my inquiries... Any news? -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.comjavascript: To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com javascript: For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers. It's impossible to support everyone effectively. But there should be an option for timely, paid support for those developers who are willing to pay for it, and such support should be extended to developers from whom Google has earned a significant revenue. What Google doesn't seem to realize, that for some developers, like me, selling apps is their livelihood. A screw up on somebody's part, mine or Google's, could literally have me find myself sleeping under a bridge, with no recourse. On Sunday, October 28, 2012 4:15:44 AM UTC+8, Silvio Marano wrote: I get another answer from the (un)assistance service REQ 1143185470 Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl If you are still having trouble, please run adb tool as described here: http://developer.android.com/tools/help/adb.html After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport ~/mybugreport.txt) into your reply to help us investigate the issue further. In the next answer probably they tell me to restart the computer an try again. -_- Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description... No words. Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Since you are here, maybe you can answer this: What's with the fact that only Top Developers can reply to comments? What's the definition of a Top Developer and how does one become one? My app is in the top 10 in its category, so I would definitely consider myself a Top Developer, if I went by the definition of those words, but alas, I cannot reply to people's comments. By Google doing this, they are shouting out to developers that you are not important to us, and we are going to help your competing app by giving them to have the very important advantage of letting them replying to comments. On Saturday, October 27, 2012 6:25:22 AM UTC+8, Ian Ni-Lewis wrote: That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano marano...@gmail.comjavascript: wrote: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this
[android-developers] Re: LVL suddently stopped working - returns only timeouts
You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers. It's impossible to support everyone effectively. Don't make excuses for them. I have around 300k users and my app is pretty complicated, but I can still support them effectively. Not everyone has problems all the time. As well as support for Play-Store-related issues being more than useless, queries to Checkout (or Wallet, whatever it's called these days) also results in no-response or no-info standard answers for the whole time I've had to use it. I blame the monopoly position. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Google takes the 30% of every sold app and has a billionaire business, and cannot support its developers!? There are no excuses. If the staff members aren't enough to support the developers even in critical issue they must hire more engineers. Il giorno domenica 28 ottobre 2012 07:56:56 UTC+1, Zsolt Vasvari ha scritto: You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers. It's impossible to support everyone effectively. But there should be an option for timely, paid support for those developers who are willing to pay for it, and such support should be extended to developers from whom Google has earned a significant revenue. What Google doesn't seem to realize, that for some developers, like me, selling apps is their livelihood. A screw up on somebody's part, mine or Google's, could literally have me find myself sleeping under a bridge, with no recourse. On Sunday, October 28, 2012 4:15:44 AM UTC+8, Silvio Marano wrote: I get another answer from the (un)assistance service REQ 1143185470 Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl If you are still having trouble, please run adb tool as described here: http://developer.android.com/tools/help/adb.html After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport ~/mybugreport.txt) into your reply to help us investigate the issue further. In the next answer probably they tell me to restart the computer an try again. -_- Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description... No words. Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Its ture, Google has to think abt this On Sunday, October 28, 2012, Silvio Marano maranosil...@gmail.com wrote: Google takes the 30% of every sold app and has a billionaire business, and cannot support its developers!? There are no excuses. If the staff members aren't enough to support the developers even in critical issue they must hire more engineers. Il giorno domenica 28 ottobre 2012 07:56:56 UTC+1, Zsolt Vasvari ha scritto: You have to realize they have hundreds of thousands apps in Google Play, with probably many tens of thousands developers. It's impossible to support everyone effectively. But there should be an option for timely, paid support for those developers who are willing to pay for it, and such support should be extended to developers from whom Google has earned a significant revenue. What Google doesn't seem to realize, that for some developers, like me, selling apps is their livelihood. A screw up on somebody's part, mine or Google's, could literally have me find myself sleeping under a bridge, with no recourse. On Sunday, October 28, 2012 4:15:44 AM UTC+8, Silvio Marano wrote: I get another answer from the (un)assistance service REQ 1143185470 Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl If you are still having trouble, please run adb tool as described here: http://developer.android.com/tools/help/adb.html After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport ~/mybugreport.txt) into your reply to help us investigate the issue further. In the next answer probably they tell me to restart the computer an try again. -_- Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description... No words. Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. -- Thanks Regards Vinoth Kumar A - - - - - - - - - - Confidentiality Warning: This message and any attachments are intended only for the use of the intended recipient(s), are confidential and may be privileged. If you are not the intended recipient. you are hereby notified that any review, re-transmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient. please notify the sender immediately by return email, and delete this message and any attachments from your system. Virus Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachment. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
I get another answer from the (un)assistance service REQ 1143185470 Please make sure you are using the latest copy of the Licensing server. If you have not updated your code in a while, please upgrade to the latest version here: http://developer.android.com/guide/google/play/licensing/setting-up.html#download-lvl If you are still having trouble, please run adb tool as described here: http://developer.android.com/tools/help/adb.html After resolving any errors returned, please let us know if you are still having trouble. Include the bugreport (adb bugreport ~/mybugreport.txt) into your reply to help us investigate the issue further. In the next answer probably they tell me to restart the computer an try again. -_- Is this a good assistance? An user reports a serious problem four times saying the test that they could do to see how the problem is in the license server and they continue to give standard answers without any control to the issue and totally ignoring the issue description... No words. Il giorno sabato 27 ottobre 2012 00:25:22 UTC+2, Ian Ni-Lewis ha scritto: That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To
[android-developers] Re: LVL suddently stopped working - returns only timeouts
Analogous problem... Another strange thing? *With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names.* * * I have tried to contact Google with no success.* * Il giorno domenica 20 maggio 2012 22:02:33 UTC+2, andrew android ha scritto: I have had LVL (licensing validation) in my apps ever since it was first available and suddenly in the past few weeks, without any changes made by me, I have only received timeout errors - even when I increase the timeout set in licenseChecker.java. I have checked and rechecked all of my codes and my key. I have the problem on both my Samsung Galaxy Nexus (running 4.0.2) and my WiFi XOOM (running 4.0.4) Has anybody else been having a problem lately? I have users with these issues as well, it seems. Thanks! -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
2012/10/26 Silvio Marano maranosil...@gmail.com: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano maranosil...@gmail.com: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kmans...@gmail.com wrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano maranosil...@gmail.com: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
2012/10/26 Ian Ni-Lewis ile...@google.com: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. Hello again. This issue has been going on since April or May and is affecting multiple apps. It's surely been more than three days since then. Who do I ask on this forum to escalate? Are you actually one of those mysterious, always hiding in the darkness, Google Play engineers? Does escalate mean it gets fixed, or that it gets posted on the known issues page, forever, with a comment we're working on it, thank you for your patience? In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. Is there someone who oversees Market/Play, both engineering and production? Someone who's job it is to make sure the thing works, no matter why it's broken? Looking from where I sit (and admittedly, it's a long way from Mountain View), that particular asylum is run by the inmates. I'd love to be proven wrong. -- K On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kmans...@gmail.com wrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano maranosil...@gmail.com: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comjavascript: wrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.comjavascript: To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com javascript: For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.comjavascript: To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com javascript: For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano maranosil...@gmail.comwrote: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.comjavascript: To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com javascript: For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
That sounds about right. Ian On Fri, Oct 26, 2012 at 1:13 PM, Silvio Marano maranosil...@gmail.comwrote: The ticket number? Is the number #1143185470 in the email subject?! Il giorno venerdì 26 ottobre 2012 22:05:26 UTC+2, Ian Ni-Lewis ha scritto: I'm not a Play Support engineer, nor am I going to make promises to help--but I can tell you this: if you want to complain about the support you're getting from our help form, you have to post the ticket number. Otherwise there's no way for anyone to follow up on your complaint. On Fri, Oct 26, 2012 at 11:39 AM, Silvio Marano: I have already used this form three days ago... Their answer? Thank you for your email. Please note that we are unable to assist with application development and testing questions. If you're looking for information regarding development issues, please visit our Android Developer site I have tried to report again the issue but haven't answered anything. Totally absurd... Il giorno venerdì 26 ottobre 2012 19:52:07 UTC+2, Ian Ni-Lewis ha scritto: This is the right answer. If you fill out the appropriate support form (e.g. http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing) and don't get an answer within about 3 business days, then you can ask someone on this forum to escalate. Make sure you have your ticket number. In many cases, it's not google engineers who need to solve your problem. It's one of the support teams that have access to change the production database. That's why any engineer you talk to will steer you to the official forms first. On Fri, Oct 26, 2012 at 5:51 AM, Kostya Vasilyev kman...@gmail.comwrote: The official answer - use the official support channel: https://support.google.com/googleplay/android-developer/bin/answer.py?answer=136601 This also helps, sometimes: http://support.google.com/googleplay/android-developer/bin/static.py?hl=enpage=known_issues.cs -- K 2012/10/26 Silvio Marano: There aren't others specific address to contact google engineers? Since nobody of the people active in the forum seems have access to the google license server management, is impossible to fix this issue without Google intervention. I cannot re-publish the app with another package name saying to the previous buyers I'm sorry LVL server doesn't works re-buy my app. In the hope that the bug doesn't happen again. It's a shame. Il giorno venerdì 26 ottobre 2012 13:56:23 UTC+2, Kostya Vasilyev ha scritto: 2012/10/26 Silvio Marano: Analogous problem... Another strange thing? With another package name everything works. Seems that for some reason the LVL server suddenly decided to not respond to specific package names. I have tried to contact Google with no success. That's ok, you'll get used to it. -- K -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian Ni-Lewis Developer Advocate Android Developer Relations -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: LVL suddently stopped working - returns only timeouts
The official developer forum is supported by people who 'donate' their time to do it, despite Google making other-worldly profits and Android being one of their main projects. The people who are supposed to answer questions are on a different, unmentioned in any guide or documentation that I'm aware of, forum because they like it better. I'm sure that's approximately what you just wrote but I can't quite get my head around it. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: LVL suddently stopped working - returns only timeouts
You won't find any answers to Google Play account issues on the android-* forums. What a nice supportive post. 'I have a problem' 'You won't find any answers here' Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
On Thu, Aug 16, 2012 at 1:09 PM, Kostya Vasilyev kmans...@gmail.com wrote: 2012/8/16 Ian Ni-Lewis ile...@google.com Who did you contact at Google? I don't personally know anyone at Google, and not sure if Google employees with G+ accounts would appreciate a random person trying to contact them. I wasn't suggesting that. My question was how you had tried to contact Google. I assume that contacting android-developers@ wasn't your first attempt at raising the issue. If it was, I'd suggest a different strategy in the future. No one who frequents this list has access to the Google Play servers. Sending support requests via Market support links has been almost useless in my experience. The form at http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing is monitored and they are currently turning all issues around within a couple of days. You should also keep an eye on the Known Issues page. You won't find any answers to Google Play account issues on the android-* forums. That's funny. Google employees including yourself keep saying that, but shouldn't someone monitor this list for Market issues, since they do come up regularly? I realize it's frustrating, but you have to keep in mind that this list isn't a support forum. And it's definitely not a support forum for Google Play issues, because most Play Store issues are specific to a single developer and resolving those issues often requires obtaining sensitive information. The right way to seek help from the Play Store team is to use the support form I linked earlier. You might also want to keep in mind that this is not a monitored list in the sense that it's someone's job to read and respond to posts. The engineers who read this list are doing so out of the goodness of their hearts, in their spare time. There are people whose job it is to answer Android engineering questions. They hang out on Stack Overflow, because they feel like they're able to be more effective and efficient using Stack Overflow. One such place used to be the Market help forums, however, last August developers were asked to stop posting there. I don't know all of the reasons for that policy change, but there are two good reasons I can think of: - Help forums don't offer a good way of tracking or enforcing turnaround times. The form I linked earlier feeds into a support queue tool that generates stats on how many tickets have been handled and what the response time is. - As I mentioned earlier, a large number of Google Play issues tend to be sensitive or private in nature, so a forum isn't necessarily the best way to answer them. Thanks Ian Thanks, -- K On Thursday, August 16, 2012 1:36:59 AM UTC-7, Kostya Vasilyev wrote: Thanks for responding. I guess the failure rate is pretty low for this to be treated as a priority issue, although for those customers who are unlucky to run into this, the failure rate is exactly 100%. At least now I know I'm not hallucinating. -- K 2012/8/16 Pent sup...@apps.dinglisch.net My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait for fix But since they don't respond to any messages about Market I didn't see the point of wasting my time and increasing my blood pressure. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@**googlegroups.com To unsubscribe from this group, send email to android-developers+**unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/**group/android-developers?hl=enhttp://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Ian
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Ian, I purposefully raised this issue on a public forum - my intent was to first find out if I'm doing something wrong, or if other developers are also seeing this issue, which would mean it's on Google's side. Pent's response was a million times more valuable to me than a canned response from support would be -- which a lot of times is what you get there. You missed the nature of my question - it wasn't a how to I import the LVL library or where is the code for ServerManagedPolicy, but is there a bug on Google's side or not. And again, I wanted to put this in front of people who have real, shipping apps that use the LVL (Pent, thanks again). Given Pent's response, it's a bug on Google's side that has been going on since May. It's not as catastrophic as the recent in-app subscription data loss, but nonetheless, for those users who are affected, it's very unpleasant. Monitoring a public discussion venue is ideal for discovering these 1% issues ( catastrophic failures will be discovered anyway, and possibly even without developer reports ). As to whose job it is to do what and where and on what time, and who's interested in what when there is a will, there is a way, and you can take it as directed at Google/Android/Market management. -- K 2012/8/17 Ian Ni-Lewis ile...@google.com On Thu, Aug 16, 2012 at 1:09 PM, Kostya Vasilyev kmans...@gmail.comwrote: 2012/8/16 Ian Ni-Lewis ile...@google.com Who did you contact at Google? I don't personally know anyone at Google, and not sure if Google employees with G+ accounts would appreciate a random person trying to contact them. I wasn't suggesting that. My question was how you had tried to contact Google. I assume that contacting android-developers@ wasn't your first attempt at raising the issue. If it was, I'd suggest a different strategy in the future. No one who frequents this list has access to the Google Play servers. Sending support requests via Market support links has been almost useless in my experience. The form at http://support.google.com/googleplay/android-developer/bin/request.py?contact_type=publishing is monitored and they are currently turning all issues around within a couple of days. You should also keep an eye on the Known Issues page. You won't find any answers to Google Play account issues on the android-* forums. That's funny. Google employees including yourself keep saying that, but shouldn't someone monitor this list for Market issues, since they do come up regularly? I realize it's frustrating, but you have to keep in mind that this list isn't a support forum. And it's definitely not a support forum for Google Play issues, because most Play Store issues are specific to a single developer and resolving those issues often requires obtaining sensitive information. The right way to seek help from the Play Store team is to use the support form I linked earlier. You might also want to keep in mind that this is not a monitored list in the sense that it's someone's job to read and respond to posts. The engineers who read this list are doing so out of the goodness of their hearts, in their spare time. There are people whose job it is to answer Android engineering questions. They hang out on Stack Overflow, because they feel like they're able to be more effective and efficient using Stack Overflow. One such place used to be the Market help forums, however, last August developers were asked to stop posting there. I don't know all of the reasons for that policy change, but there are two good reasons I can think of: - Help forums don't offer a good way of tracking or enforcing turnaround times. The form I linked earlier feeds into a support queue tool that generates stats on how many tickets have been handled and what the response time is. - As I mentioned earlier, a large number of Google Play issues tend to be sensitive or private in nature, so a forum isn't necessarily the best way to answer them. Thanks Ian Thanks, -- K On Thursday, August 16, 2012 1:36:59 AM UTC-7, Kostya Vasilyev wrote: Thanks for responding. I guess the failure rate is pretty low for this to be treated as a priority issue, although for those customers who are unlucky to run into this, the failure rate is exactly 100%. At least now I know I'm not hallucinating. -- K 2012/8/16 Pent sup...@apps.dinglisch.net My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
On Fri, Aug 17, 2012 at 8:02 PM, Ian Ni-Lewis ile...@google.com wrote: You might also want to keep in mind that this is not a monitored list in the sense that it's someone's job to read and respond to posts. The engineers who read this list are doing so out of the goodness of their hearts, in their spare time. I get that but ideally, it should not be necessary for anyone to donate their spare time to support. In case Google is interested in having people develop for Android, there *should* be people whose job is to read and respond to posts so that other people don't have to do so in their spare time. Frankly, after 2 years of developing for Android I still haven't been able to figure out for sure what Google's position towards developers is. Is developing for Android supported by Google? Or maybe just encouraged? Discouraged? Don't care? Does Google welcome say just productivity apps and doesn't care for system utils or games? Or the other way around? My overall experience developing with Android SDK is definitely good, however docs are sometimes lacking and changes are frequent. To figure out finer points about systems, or interactions between subsystems, you can search through platform source code - or ask someone who knows. To encourage the former is probably not in Google's interest as building on knowledge you get from source code you're relying on undocumented behaviour almost by definition. There are people whose job it is to answer Android engineering questions. They hang out on Stack Overflow, because they feel like they're able to be more effective and efficient using Stack Overflow. Seriously? I had no idea Stack Overflow had anything to do with official Google support for Android SDK devs. Looks like I've been asking my questions on the wrong forum all along. Cool. :-( -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Thanks for responding. I guess the failure rate is pretty low for this to be treated as a priority issue, although for those customers who are unlucky to run into this, the failure rate is exactly 100%. At least now I know I'm not hallucinating. -- K 2012/8/16 Pent supp...@apps.dinglisch.net My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait for fix But since they don't respond to any messages about Market I didn't see the point of wasting my time and increasing my blood pressure. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
Who did you contact at Google? You won't find any answers to Google Play account issues on the android-* forums. On Thursday, August 16, 2012 1:36:59 AM UTC-7, Kostya Vasilyev wrote: Thanks for responding. I guess the failure rate is pretty low for this to be treated as a priority issue, although for those customers who are unlucky to run into this, the failure rate is exactly 100%. At least now I know I'm not hallucinating. -- K 2012/8/16 Pent sup...@apps.dinglisch.net javascript: My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait for fix But since they don't respond to any messages about Market I didn't see the point of wasting my time and increasing my blood pressure. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@googlegroups.comjavascript: To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com javascript: For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Re: LVL suddently stopped working - returns only timeouts
2012/8/16 Ian Ni-Lewis ile...@google.com Who did you contact at Google? I don't personally know anyone at Google, and not sure if Google employees with G+ accounts would appreciate a random person trying to contact them. Sending support requests via Market support links has been almost useless in my experience. You won't find any answers to Google Play account issues on the android-* forums. That's funny. Google employees including yourself keep saying that, but shouldn't someone monitor this list for Market issues, since they do come up regularly? After all, apps developed with the Android SDK typically end up on Market. If not, is there an Android Market, erm, Play, Google Group or a similar place? If you know of one, and it's official in the sense that it's monitored by the people who actually are involved in Market (QA, developer advocates, etc.), would you please point it out? One such place used to be the Market help forums, however, last August developers were asked to stop posting there. Thanks, -- K On Thursday, August 16, 2012 1:36:59 AM UTC-7, Kostya Vasilyev wrote: Thanks for responding. I guess the failure rate is pretty low for this to be treated as a priority issue, although for those customers who are unlucky to run into this, the failure rate is exactly 100%. At least now I know I'm not hallucinating. -- K 2012/8/16 Pent sup...@apps.dinglisch.net My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait for fix But since they don't respond to any messages about Market I didn't see the point of wasting my time and increasing my blood pressure. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-d...@**googlegroups.com To unsubscribe from this group, send email to android-developers+**unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/**group/android-developers?hl=enhttp://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Re: LVL suddently stopped working - returns only timeouts
My app only required a single positive response and then would never query again. I had a few people every day with OK orders who couldn't validate, starting around May I guess, as you say. I don't know what the cause was. The only thing that helped was uninstall-reinstall. After giving Google a few months to fix it I gave up and removed the LVL, I was just too embarrassed to ask brand new customers to uninstall-reinstall anymore. Ideally the situation would have been: - see problem - investigate - report as much details as possible to Google - wait for fix But since they don't respond to any messages about Market I didn't see the point of wasting my time and increasing my blood pressure. Pent -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
