[ARIE-L] RE: Document Delivery Problem
We're seeing a similar issue here at CDC. We're on version 3.4. We have a store/forward server set up here, with one Ariel installation on a machine outside the firewall and a second inside. We have been receiving some color or grayscale files which are received fine by the outside Ariel, can be viewed on that machine, but which will not send on to our internal Ariel machine. We get the disk full error message in the log. This does not affect all color and grayscale files, just some of them. We usually end up asking the sender to re-send the file by alternate means. I'd love to find a solution though. Pamela Sedgwick-Barker Systems Librarian CDC Public Health Library and Information Center Email: psedgwickbar...@cdc.gov From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 13, 2010 12:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too are able to view the documents in the Ariel received queue, but when we attempt to post to the document delivery webserver, they end up showing an error in the status column in the delivery queue. It never does post to the webserver, and the patron never receives the notification email. However, we do not have any problems with it crashing the system. Thanks for asking, jan/OIT From: Mantell, Jody [mailto:mantellj...@uhcl.edu] Sent: Tuesday, May 11, 2010 2:55 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too have this issue. Although we can usually view the color/grayscale files in the Received Queue-if we try and deliver the file-it shuts down our delivery system (we still use Prospero) I have to go into the system and remove all the files internally to bring Prospero back up. So are you actually trying to deliver the file using Ariel and posting to a webserver or directly to the patron's email? Jody Mantell ~ILL Supervisor Interlibrary Loan ~ Document Delivery Team Neumann Library/UHCL mantellj...@uhcl.edu mailto:mantellj...@uhcl.edu 281.283.3906 From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sara Fitzpatrick Sent: Monday, May 10, 2010 10:53 AM To: 'Discussion of the Ariel Document Transmission System' Subject: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% Jan, I would be interested in hearing if, and how, you are able to resolve this problem. We ask libraries not to send us grayscale or color documents via ARIEL for the very reason you state - our patrons are not able to view the documents when they are posted. We have had this problem for as long as we've used ARIEL and we've never been able to identify the source of the problem. Sara Fitzpatrick Interlibrary Loan Webster University Library Eden-Webster Library System (ELW) Phone 314-246-7807 Fax 314-968-7113 i...@webster.edu From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Monday, May 10, 2010 10:16 AM To: Discussion of the Ariel Document Transmission System Cc: Alan Wallace; Ariel Support Subject: RE: [ARIE-L] RE: Document Delivery Problem Thank you Cindy. Our ITS dept. indicates that the issue has nothing to do with the pick-up server. They are fairly certain that it is something to do with Ariel. I have also contacted Ariel support, but as yet have not heard resolution to our problem. I'm hoping that someone on the listserv will have encountered this at some point. Jan/OIT From: Abel, Cynthia L. [mailto:cynthiaa...@creighton.edu] Sent: Thursday, May 06, 2010 2:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem Perhaps it is not Ariel, but your document delivery patron pick up server may be rejecting articles containing color or grayscale, even if the file size is smaller than some bw files. Prospero and some other program I forgot the name of don't seem to be able to handle some color, grayscale or longer files. I'd have your IT person or persons investigate your patron pick up server. If you have had no problems before, it is possible that with the end of the semester, if your patron pick up server also does other tasks, the server is getting overloaded. Hope this helps Cindy Abel, ILL Coordinator Creighton University Health Sciences Library From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 06, 2010 4:22 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem We have 4. Thanks, jan. From: Document Delivery [mailto:docdeliv...@iona.edu] Sent:
[ARIE-L] RE: Document Delivery Problem
Some ideas about why some files import while others don't: -Are both Ariel receiving installations running version 3.4? -Do the pages of the color / grayscale files all contain the same scanning resolution and color setting (all pages are scanned in color vs. just the pages with color)? -Were the articles scanned in or are they PDFs? -Is there a way to tell what Ariel version was used to send the file originally? I know our Ariel 3.01 had some problems with mixed scan resolutions or color settings. I would try to scan regular pages as black white 300 dpi and the color pages at 150 dpi, but this would result in some kind of error with the completed file. Graham Fredrick Information and Technical Assistant Walter E. Helmke Library, Room 163 Indiana University - Purdue University Fort Wayne 260-481-6508 Sedgwick-Barker, Pamela J. (CDC/OSELS/NCPHI) h...@cdc.gov 5/14/2010 2:19 PM We're seeing a similar issue here at CDC. We're on version 3.4. We have a store/forward server set up here, with one Ariel installation on a machine outside the firewall and a second inside. We have been receiving some color or grayscale files which are received fine by the outside Ariel, can be viewed on that machine, but which will not send on to our internal Ariel machine. We get the disk full error message in the log. This does not affect all color and grayscale files, just some of them. We usually end up asking the sender to re-send the file by alternate means. I'd love to find a solution though. Pamela Sedgwick-Barker Systems Librarian CDC Public Health Library and Information Center Email: psedgwickbar...@cdc.gov From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 13, 2010 12:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too are able to view the documents in the Ariel received queue, but when we attempt to post to the document delivery webserver, they end up showing an error in the status column in the delivery queue. It never does post to the webserver, and the patron never receives the notification email. However, we do not have any problems with it crashing the system. Thanks for asking, jan/OIT From: Mantell, Jody [mailto:mantellj...@uhcl.edu] Sent: Tuesday, May 11, 2010 2:55 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too have this issue. Although we can usually view the color/grayscale files in the Received Queue-if we try and deliver the file-it shuts down our delivery system (we still use Prospero) I have to go into the system and remove all the files internally to bring Prospero back up. So are you actually trying to deliver the file using Ariel and posting to a webserver or directly to the patron's email? Jody Mantell ~ILL Supervisor Interlibrary Loan ~ Document Delivery Team Neumann Library/UHCL mantellj...@uhcl.edu mailto:mantellj...@uhcl.edu 281.283.3906 From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sara Fitzpatrick Sent: Monday, May 10, 2010 10:53 AM To: 'Discussion of the Ariel Document Transmission System' Subject: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% Jan, I would be interested in hearing if, and how, you are able to resolve this problem. We ask libraries not to send us grayscale or color documents via ARIEL for the very reason you state - our patrons are not able to view the documents when they are posted. We have had this problem for as long as we've used ARIEL and we've never been able to identify the source of the problem. Sara Fitzpatrick Interlibrary Loan Webster University Library Eden-Webster Library System (ELW) Phone 314-246-7807 Fax 314-968-7113 i...@webster.edu From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Monday, May 10, 2010 10:16 AM To: Discussion of the Ariel Document Transmission System Cc: Alan Wallace; Ariel Support Subject: RE: [ARIE-L] RE: Document Delivery Problem Thank you Cindy. Our ITS dept. indicates that the issue has nothing to do with the pick-up server. They are fairly certain that it is something to do with Ariel. I have also contacted Ariel support, but as yet have not heard resolution to our problem. I'm hoping that someone on the listserv will have encountered this at some point. Jan/OIT From: Abel, Cynthia L. [mailto:cynthiaa...@creighton.edu] Sent: Thursday, May 06, 2010 2:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem Perhaps it is not Ariel, but your document delivery patron pick up server may be rejecting articles containing
RE: [ARIE-L] RE: Document Delivery Problem
Jan and Others You might try having your IT people recompile the server side software. Andy, my it guy, did this recently and it does behave better. Keith/OQP From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sedgwick-Barker, Pamela J. (CDC/OSELS/NCPHI) Sent: Friday, May 14, 2010 11:19 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: Document Delivery Problem We're seeing a similar issue here at CDC. We're on version 3.4. We have a store/forward server set up here, with one Ariel installation on a machine outside the firewall and a second inside. We have been receiving some color or grayscale files which are received fine by the outside Ariel, can be viewed on that machine, but which will not send on to our internal Ariel machine. We get the disk full error message in the log. This does not affect all color and grayscale files, just some of them. We usually end up asking the sender to re-send the file by alternate means. I'd love to find a solution though. Pamela Sedgwick-Barker Systems Librarian CDC Public Health Library and Information Center Email: psedgwickbar...@cdc.gov From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 13, 2010 12:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too are able to view the documents in the Ariel received queue, but when we attempt to post to the document delivery webserver, they end up showing an error in the status column in the delivery queue. It never does post to the webserver, and the patron never receives the notification email. However, we do not have any problems with it crashing the system. Thanks for asking, jan/OIT From: Mantell, Jody [mailto:mantellj...@uhcl.edu] Sent: Tuesday, May 11, 2010 2:55 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too have this issue. Although we can usually view the color/grayscale files in the Received Queue-if we try and deliver the file-it shuts down our delivery system (we still use Prospero) I have to go into the system and remove all the files internally to bring Prospero back up. So are you actually trying to deliver the file using Ariel and posting to a webserver or directly to the patron's email? Jody Mantell ~ILL Supervisor Interlibrary Loan ~ Document Delivery Team Neumann Library/UHCL mailto:mantellj...@uhcl.edu mantellj...@uhcl.edu 281.283.3906 From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sara Fitzpatrick Sent: Monday, May 10, 2010 10:53 AM To: 'Discussion of the Ariel Document Transmission System' Subject: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% Jan, I would be interested in hearing if, and how, you are able to resolve this problem. We ask libraries not to send us grayscale or color documents via ARIEL for the very reason you state - our patrons are not able to view the documents when they are posted. We have had this problem for as long as we've used ARIEL and we've never been able to identify the source of the problem. Sara Fitzpatrick Interlibrary Loan Webster University Library Eden-Webster Library System (ELW) Phone 314-246-7807 Fax 314-968-7113 i...@webster.edu From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Monday, May 10, 2010 10:16 AM To: Discussion of the Ariel Document Transmission System Cc: Alan Wallace; Ariel Support Subject: RE: [ARIE-L] RE: Document Delivery Problem Thank you Cindy. Our ITS dept. indicates that the issue has nothing to do with the pick-up server. They are fairly certain that it is something to do with Ariel. I have also contacted Ariel support, but as yet have not heard resolution to our problem. I'm hoping that someone on the listserv will have encountered this at some point. Jan/OIT From: Abel, Cynthia L. [mailto:cynthiaa...@creighton.edu] Sent: Thursday, May 06, 2010 2:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem Perhaps it is not Ariel, but your document delivery patron pick up server may be rejecting articles containing color or grayscale, even if the file size is smaller than some bw files. Prospero and some other program I forgot the name of don't seem to be able to handle some color, grayscale or longer files. I'd have your IT person or persons investigate your patron pick up server. If you have had no problems before, it is possible that with the end of the semester, if your patron pick up server also does other tasks, the server is getting
RE: [ARIE-L] Ariel no longer sending TIFF/PDF's
We are having this same problem. Any ideas? Sincerely, Liza Harrington Evening Circulation/Interlibrary Loan Assistant Law Library (NLL) NEW ENGLAND LAW | BOSTON 154 Stuart Street, Boston, MA 02116 T 617.422.7289 F 617.422.7303 lharring...@nesl.edu www.nesl.edu -Original Message- From: Harrison, Roberto [mailto:bharr...@mcw.edu] Sent: Wednesday, May 12, 2010 3:56 PM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] Ariel no longer sending TIFF/PDF's Hello All: Suddenly Ariel stopped being able to send TIFF/PDF files to email addresses. None of the properties for Ariel have changed and nothing has changed on the IS/Network side. We've had this happen before, ages ago, and we resolved it, but I've forgotten the solution. Infotriev has not been able to solve it. Has Anyone else had this issue? Otherwise, the Ariel system is working fine. We have a work around, but would rather get this working properly again. Thanks in advance. Roberto Harrison Technology Support Librarian Medical College of Wisconsin 414.456.8514 bharr...@mcw.edu ___ ARIE-L mailing list Mail the list at ARIE-L@u.washington.edu Unsubscribe at http://www.arie-l.org#subscribers Archive at http://www.mail-archive.com/arie-l@u.washington.edu/
