Jan and Others
You might try having your IT people recompile the server side software. Andy, my it guy, did this recently and it does behave better. Keith/OQP From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sedgwick-Barker, Pamela J. (CDC/OSELS/NCPHI) Sent: Friday, May 14, 2010 11:19 AM To: Discussion of the Ariel Document Transmission System Subject: [ARIE-L] RE: Document Delivery Problem We're seeing a similar issue here at CDC. We're on version 3.4. We have a store/forward server set up here, with one Ariel installation on a machine outside the firewall and a second inside. We have been receiving some color or grayscale files which are received fine by the outside Ariel, can be viewed on that machine, but which will not send on to our internal Ariel machine. We get the "disk full" error message in the log. This does not affect all color and grayscale files, just some of them. We usually end up asking the sender to re-send the file by alternate means. I'd love to find a solution though. Pamela Sedgwick-Barker Systems Librarian CDC Public Health Library and Information Center Email: psedgwickbar...@cdc.gov From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 13, 2010 12:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too are able to view the documents in the Ariel received queue, but when we attempt to post to the document delivery webserver, they end up showing an error in the status column in the delivery queue. It never does post to the webserver, and the patron never receives the notification email. However, we do not have any problems with it crashing the system. Thanks for asking, jan/OIT From: Mantell, Jody [mailto:mantellj...@uhcl.edu] Sent: Tuesday, May 11, 2010 2:55 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% We too have this issue. Although we can usually view the color/grayscale files in the Received Queue-if we try and deliver the file-it shuts down our delivery system (we still use Prospero) I have to go into the system and remove all the files internally to bring Prospero back up. So are you actually trying to deliver the file using Ariel and posting to a webserver or directly to the patron's email? Jody Mantell ~ILL Supervisor Interlibrary Loan ~ Document Delivery Team Neumann Library/UHCL <mailto:mantellj...@uhcl.edu> mantellj...@uhcl.edu 281.283.3906 From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Sara Fitzpatrick Sent: Monday, May 10, 2010 10:53 AM To: 'Discussion of the Ariel Document Transmission System' Subject: [Subject Filtered] RE: [ARIE-L] RE: Document Delivery Problem 8% Jan, I would be interested in hearing if, and how, you are able to resolve this problem. We ask libraries not to send us grayscale or color documents via ARIEL for the very reason you state - our patrons are not able to view the documents when they are posted. We have had this problem for as long as we've used ARIEL and we've never been able to identify the source of the problem. Sara Fitzpatrick Interlibrary Loan Webster University Library Eden-Webster Library System (ELW) Phone 314-246-7807 Fax 314-968-7113 i...@webster.edu From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Monday, May 10, 2010 10:16 AM To: Discussion of the Ariel Document Transmission System Cc: Alan Wallace; Ariel Support Subject: RE: [ARIE-L] RE: Document Delivery Problem Thank you Cindy. Our ITS dept. indicates that the issue has nothing to do with the pick-up server. They are fairly certain that it is something to do with Ariel. I have also contacted Ariel support, but as yet have not heard resolution to our problem. I'm hoping that someone on the listserv will have encountered this at some point. Jan/OIT From: Abel, Cynthia L. [mailto:cynthiaa...@creighton.edu] Sent: Thursday, May 06, 2010 2:51 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem Perhaps it is not Ariel, but your document delivery patron pick up server may be rejecting articles containing color or grayscale, even if the file size is smaller than some b&w files. Prospero and some other program I forgot the name of don't seem to be able to handle some color, grayscale or longer files. I'd have your IT person or persons investigate your patron pick up server. If you have had no problems before, it is possible that with the end of the semester, if your patron pick up server also does other tasks, the server is getting overloaded. Hope this helps Cindy Abel, ILL Coordinator Creighton University Health Sciences Library From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, May 06, 2010 4:22 PM To: Discussion of the Ariel Document Transmission System Subject: RE: [ARIE-L] RE: Document Delivery Problem We have 4. Thanks, jan. From: Document Delivery [mailto:docdeliv...@iona.edu] Sent: Friday, April 30, 2010 8:25 AM To: 'Discussion of the Ariel Document Transmission System' Subject: [ARIE-L] RE: Document Delivery Problem Do you have 3.4? From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jan Abeita Sent: Thursday, April 29, 2010 6:35 PM To: ARIE-L@u.washington.edu Subject: [ARIE-L] Document Delivery Problem We are having problems posting 'received' documents that are designated color 'C' or 'G' to our document delivery patron pick-up server site. I'm assuming that these are 'color' or 'grayscale' documents. These are all coming up 'error' in the Delivery Queue. I don't believe it is a file-size issue as larger black/white files are posting fine. Any suggestions? Thanks! Jan/OIT jan.abe...@oit.edu
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