Re: Comparing passwords
Hi Alton, Please find attached file, I had made just a test active link using Application-Confirm-Password $PROCESS$ Hope this will help! Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alton Pinto Sent: Friday, May 05, 2006 12:42 PM To: arslist@ARSLIST.ORG Subject: Comparing passwords Hi all, has anyone used the Application-Confirm-Password $PROCESS$ i need to compare a field in a form with the password field in the user form and if it matches i want to set a field with Yes else keep the field NULL or some other value. can someone help me achieve this through an Active link please. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ValidityOfPwd.def Description: ValidityOfPwd.def
Filter table loop / Decrypt() issue - resolved - posted for note only
Hi folks, I have discovered a filter table loop issue when using the decrypt function referencing a table column. The workaround I have discovered is simply to reference the same column in a separate, redundant, simple set fields assignment. I post the details here for others to note - possibly even BMC. ARS 6.3 p 13 Windows (forgive me!) Oracle 9.2.0.1.0 Windows Schema: X char 0 used for redundant assignment Keychar 30encrypt / decrypt key Srcchar 30 DO encrypt / decrypt src string Valchar 30 DO encrypt / decrypt working string t tbltable loop table tCry colencrypted string table column tIdcoltable column with record id filter launches the table loop guide The first one fails! Val is assigned The second guide succeeds! guide (failing): set fields Val = decrypt(tCry, Key) guide (succeeding): set fields X = X + tCry + ; set fields Val = decrypt(tCry, Key) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 2 Email: mailto:[EMAIL PROTECTED] Web: http://www.softwaretoolhouse.com A free notepad for Diary fields: http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS integration, import, batch facility: http://www.softwaretoolhouse.com/products/SthMupd ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How do you show entries from 48 odd forms?
** Hi CareyI agree with your post, but here is the situation, maybe it will make a little bit more sense.Say we have a company, which has a helpdesk, they are using a solution developed specifically for them, so it is not an Off the Shelf product.the way the original system was designed, rather than consolidating all the diverse requirements into some sort of coherent form, they decided to develop a different form for each ticket type, there are at least 20 odd types, so that gives you 20 forms to start with, now each form can also have child tickets, for which they have separate forms, so that makes it 40 forms altogether, plus a few other types of tickets. So you have roughly say, around 45 to 48 forms.Now each form has a lot of tickets logged to them each day, also creating a vast number of child tickets.Most technicians work with around 8 to 10 ticket types, but the higher level ones might be working with tickets from diverse ones and concievably either all or most of them.so the first issue is how to show all the tickets in the system, where a user might only want to see for example tickets from 10 or 15 types, but depending on each tech. they will be different forms, or the 2nd line or 3rd line might want to see tickets from all the forms, they might be new tickets, open tickets or assigned tickets and so on and so forth.Re-designing or re-writing the app at the moment is not an option.so it comes back to my quandry, how to show maybe upto hundred of thousand tickets(even if they are only open ones!) and how to constantly keep the list updated, because the tickets might have an SLA ranging from 10 minutes to days.So say even if i filter the tickets, I still have to show tickets from 45 plus forms into a consolidated view.The current solution, have a separate form, each time a ticket is created anywhere on the system, an entry is created in this form, showing the main details, the user can then click on the ticket nr and see the ticket.the problem with this solution, the consolidated form can have thousands of open tickets or tickets being worked on, plus everytime a new ticket is created an entry is created in this form, and depending on how many new tickets are being created, there is a time lag, because of the sheer number of tickets being created at any one time. in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened). now if you have a SLA of 10 minutes, you failed your SLA even before you knew there was a ticket logged!!now with improved hardware and optimization, this delay has come down, but still not enough for some tickets and some peak times.so a double problem how to create tickets fast enough and how to show them fast them enough!!sorry for such a long explanation, but to understand the problem fully i think it was the right thing.kind regardsshafqatCarey Matthew Black [EMAIL PROTECTED] wrote: Shafqat,I will only try to address this one part of your questions:"and how to display something like a half million tickets intelligently?"There are exactly zero known ways to do this in a tabular form. (Whichis the best a table field in ARS can do for you.) There are ways tobuild summary reports. However, most of those are still not"intelligent" when your dealing with that kind of volume. Most humanscan only really focus on a few simultaneous things at a time. Anythingover say a couple of hundred (semi-simultaneous things) is well beyondmost peoples abilities.Spend your efforts trying to figure out what the users want and whythey think they want it instead of working on a performance/technicalissue. They will be much happier with the results. Even though youlikely will have to drag them kicking and screaming to the finalsolution.Good luck.--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence. Shafqat Ayaz Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. __20060125___This posting was submitted with HTML in it___
Re: Problem creating a View Form
** Hi, how you have specified the database table name i just testedthe following and found this to be working absolutly fine ARSystem.aradmin.arschema it has to be in the following format in SQL Server. databasename.username.tablenmae Thanks -Sam On 5/5/06, Antonio Acosta [EMAIL PROTECTED] wrote: Hello listers,ARS 6.0.3Windows XP SP2SQL 2000 SP4When I try to create a View form, based on a table defined in the same Database used by the ARSystem, and click on the load button, I getting thefollowing error :Requested database table not found. Please check the spelling (table nameis case-sensitive).(ARERR 481)I can´t see the column of the table selected to create the Form. This table used is not part of the ARSystem structure, but resides in the samedatabase.When I repeat the process to create a View Form and select form examplethe arschema table, when I press the load botton I get the columns of the mentioned table and I able to create the View Form.Turning on the sql log, I can see that in the first scenario the ARSystemrun a sql statement like this:*/ SELECT id from sysobjects where name = 'Tabla1' but nothing else happensHowever when is used the arschema or any other table or view that is partof the arsystem I obtain somtehig like this:*/SELECT id from sysobjects where name = 'arschema'*/SELECT count(*) from syscolumns where id = 1397580017 */SELECT name,xtype,length,xprec,xscale from syscolumns where id =1397580017If I run the firts sql statement (*/ SELECT id from sysobjects where name= 'Tabla1') with the sql client I can see too the expected result. I´ve already check all the requirements for the table in order to be usedto create a View form (Dev_basic Document).What else I need to check to crate the View Form properly?Any hints will be really appreciate. Antonio AcostaConsultantCaracas - Venezuela___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: How do you show entries from 48 odd forms?
In my opinion the only solution is to have filters on submit and modify on the forty forms and push things like ticket status, team, assigned tech, summary to a consolidated list form. This way the push is immediately done when the ticket is submitted. Of course you can create indexes on the appropriate fields, and you can create a dialog form with the table field on it to search the lists. Maybe you can have optimized predefined queries like All My Open Tickets, All My Teams Open Tickets, etc so users can easily select the tickets to work on while not affecting the system with bad queries. -- Michiel On 5/5/06, Shafqat Ayaz [EMAIL PROTECTED] wrote: ** Hi Carey I agree with your post, but here is the situation, maybe it will make a little bit more sense. Say we have a company, which has a helpdesk, they are using a solution developed specifically for them, so it is not an Off the Shelf product. the way the original system was designed, rather than consolidating all the diverse requirements into some sort of coherent form, they decided to develop a different form for each ticket type, there are at least 20 odd types, so that gives you 20 forms to start with, now each form can also have child tickets, for which they have separate forms, so that makes it 40 forms altogether, plus a few other types of tickets. So you have roughly say, around 45 to 48 forms. Now each form has a lot of tickets logged to them each day, also creating a vast number of child tickets. Most technicians work with around 8 to 10 ticket types, but the higher level ones might be working with tickets from diverse ones and concievably either all or most of them. so the first issue is how to show all the tickets in the system, where a user might only want to see for example tickets from 10 or 15 types, but depending on each tech. they will be different forms, or the 2nd line or 3rd line might want to see tickets from all the forms, they might be new tickets, open tickets or assigned tickets and so on and so forth. Re-designing or re-writing the app at the moment is not an option. so it comes back to my quandry, how to show maybe upto hundred of thousand tickets(even if they are only open ones!) and how to constantly keep the list updated, because the tickets might have an SLA ranging from 10 minutes to days. So say even if i filter the tickets, I still have to show tickets from 45 plus forms into a consolidated view. The current solution, have a separate form, each time a ticket is created anywhere on the system, an entry is created in this form, showing the main details, the user can then click on the ticket nr and see the ticket. the problem with this solution, the consolidated form can have thousands of open tickets or tickets being worked on, plus everytime a new ticket is created an entry is created in this form, and depending on how many new tickets are being created, there is a time lag, because of the sheer number of tickets being created at any one time. in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened). now if you have a SLA of 10 minutes, you failed your SLA even before you knew there was a ticket logged!! now with improved hardware and optimization, this delay has come down, but still not enough for some tickets and some peak times. so a double problem how to create tickets fast enough and how to show them fast them enough!! sorry for such a long explanation, but to understand the problem fully i think it was the right thing. kind regards shafqat Carey Matthew Black [EMAIL PROTECTED] wrote: Shafqat, I will only try to address this one part of your questions: and how to display something like a half million tickets intelligently? There are exactly zero known ways to do this in a tabular form. (Which is the best a table field in ARS can do for you.) There are ways to build summary reports. However, most of those are still not intelligent when your dealing with that kind of volume. Most humans can only really focus on a few simultaneous things at a time. Anything over say a couple of hundred (semi-simultaneous things) is well beyond most peoples abilities. Spend your efforts trying to figure out what the users want and why they think they want it instead of working on a performance/technical issue. They will be much happier with the results. Even though you likely will have to drag them kicking and screaming to the final solution. Good luck. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. Shafqat Ayaz Blab-away for as little as 1¢/min. Make PC-to-Phone Calls using Yahoo! Messenger with Voice. __20060125___This posting was submitted with HTML in it___
Re: Comparing passwords
Alton, I think the feature only returns an error or no message at all. I think it was only intended to be used for an application to prompt the USER to re-authenticate and NOT as a way to let administrators brute force the users password. :) Now... as strange as this sounds... it might do what you want it to do. But it is not as easy as a single active link action. :( If you could create a Join (or a view) form that would map the 'Login Name' to a value that only you would know (maybe the 'Request ID' value out of the User form?) and the 'Group List' to null and the license type to 'Read Restricted' then you might be able to set up a shadow user account that would use the same users password, but be an account that the user would never know about or use. . Then you could use an ARS API client to login (via a $PROCESS$ command call on the ARS server) and test the value. If the login works your API client could report OK, or if it fails then it could report BAD. Active links can look at the results and do the right thing. Like I said, more involved, but it just might be possible. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/5/06, Alton Pinto [EMAIL PROTECTED] wrote: Thanks naveen, ok thats exactly what i was getttin too, can we change the message if the password compare is not a match? Because for the user ARERR [4549] Confirming password is not valid for the current user Set fields active link running a process failed (ARERR 1603) makes no real sense! Regards, Alton On 5/5/06, Naveen Kaushik [EMAIL PROTECTED] wrote: Hi Alton, Please find attached file, I had made just a test active link using Application-Confirm-Password $PROCESS$ Hope this will help! Regards Naveen -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Alton Pinto Sent: Friday, May 05, 2006 12:42 PM To: arslist@ARSLIST.ORG Subject: Comparing passwords Hi all, has anyone used the Application-Confirm-Password $PROCESS$ i need to compare a field in a form with the password field in the user form and if it matches i want to set a field with Yes else keep the field NULL or some other value. can someone help me achieve this through an Active link please. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org DISCLAIMER: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How do you show entries from 48 odd forms?
Shafqat, I understand the problem at hand. But I have to question only one part of your explanation: in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened). Given what I know of how the ARS server Push action works. I can not imagine that under a normal operating condition (barring bugs in the design implementation) that even a delay of 1 minute would be possible. Now if your actually using an Escalation to create the consolidated record then I can see how such a delay would be possible. But that seems like a poor way to design this feature in my mind. As Michiel pointed out, use Push actions from Submit and Modify to create/update/remove these consolidated records and the timing should be almost instantaneous to the action done on the source records. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/5/06, Shafqat Ayaz [EMAIL PROTECTED] wrote: ** Hi Carey I agree with your post, but here is the situation, maybe it will make a little bit more sense. Say we have a company, which has a helpdesk, they are using a solution developed specifically for them, so it is not an Off the Shelf product. the way the original system was designed, rather than consolidating all the diverse requirements into some sort of coherent form, they decided to develop a different form for each ticket type, there are at least 20 odd types, so that gives you 20 forms to start with, now each form can also have child tickets, for which they have separate forms, so that makes it 40 forms altogether, plus a few other types of tickets. So you have roughly say, around 45 to 48 forms. Now each form has a lot of tickets logged to them each day, also creating a vast number of child tickets. Most technicians work with around 8 to 10 ticket types, but the higher level ones might be working with tickets from diverse ones and concievably either all or most of them. so the first issue is how to show all the tickets in the system, where a user might only want to see for example tickets from 10 or 15 types, but depending on each tech. they will be different forms, or the 2nd line or 3rd line might want to see tickets from all the forms, they might be new tickets, open tickets or assigned tickets and so on and so forth. Re-designing or re-writing the app at the moment is not an option. so it comes back to my quandry, how to show maybe upto hundred of thousand tickets(even if they are only open ones!) and how to constantly keep the list updated, because the tickets might have an SLA ranging from 10 minutes to days. So say even if i filter the tickets, I still have to show tickets from 45 plus forms into a consolidated view. The current solution, have a separate form, each time a ticket is created anywhere on the system, an entry is created in this form, showing the main details, the user can then click on the ticket nr and see the ticket. the problem with this solution, the consolidated form can have thousands of open tickets or tickets being worked on, plus everytime a new ticket is created an entry is created in this form, and depending on how many new tickets are being created, there is a time lag, because of the sheer number of tickets being created at any one time. in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened). now if you have a SLA of 10 minutes, you failed your SLA even before you knew there was a ticket logged!! now with improved hardware and optimization, this delay has come down, but still not enough for some tickets and some peak times. so a double problem how to create tickets fast enough and how to show them fast them enough!! sorry for such a long explanation, but to understand the problem fully i think it was the right thing. kind regards shafqat Carey Matthew Black [EMAIL PROTECTED] wrote: Shafqat, I will only try to address this one part of your questions: and how to display something like a half million tickets intelligently? There are exactly zero known ways to do this in a tabular form. (Which is the best a table field in ARS can do for you.) There are ways to build summary reports. However, most of those are still not intelligent when your dealing with that kind of volume. Most humans can only really focus on a few simultaneous things at a time. Anything over say a couple of hundred (semi-simultaneous things) is well beyond most peoples abilities. Spend your efforts trying to figure out what the users want and why they think they want it instead of working on a performance/technical issue. They will be much happier with the results. Even though you likely will have to drag them kicking and screaming to
Re: Size of Diary Window in MidTier
Title: RE: Size of Diary Window in MidTier ** Jerry: You can add rows through the field properties dialog. However, I will add that the book icon opwns an additional dialog box where you can review the contents of the field. Diary viewing has been this way for a long, long, long time (try version 2 I think.) Is there a particular reason that you will not or cannot use this functionality? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: 5/5/2006 4:05 AM Subject: Size of Diary Window in MidTier Does anyone known how to control the size of the Diary window in Mid Tier? On my current application the history pane is so small it only shows one line at a time, even though there is lots of unused space in the window. I am using Mid Tier 6.3, Firefox 1503 Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: How do you show entries from 48 odd forms?
** CareyI can understand your horror! but the way the app was designed, and it was done in version 3 to start with,create a SQL table in the dbexecute a SQL statement that writes to this table a commandexecute a process that runs every 1 minute that then executes the command written in the SQL table.now try to run this virtually constantly and see what the results are!!like i said i did not design the app, i am just working on it.My intention is to take all the SQL out and use Push fields, although i am considering using API for just the creation of tickets and Push fields for modifications. Trying to decide whether a Push fields will create a record faster than an API.kind regardsshafqatCarey Matthew Black [EMAIL PROTECTED] wrote: Shafqat,I understand the problem at hand. But I have to question only one partof your explanation:" in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened)."Given what I know of how the ARS server Push action works. I can notimagine that under a normal operating condition (barring bugs in thedesign implementation) that even a delay of 1 minute would bepossible. Now if your actually using an Escalation to create the"consolidated" record then I can see how such a delay would bepossible. But that seems like a poor way to design this feature in mymind. As Michiel pointed out, use Push actions from Submit and Modifyto create/update/remove these consolidated records and the timingshould be almost instantaneous to the action done on the "source"records.--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy)Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence. Shafqat Ayaz Love cheap thrills? Enjoy PC-to-Phone calls to 30+ countries for just 2¢/min with Yahoo! Messenger with Voice. __20060125___This posting was submitted with HTML in it___
Re: ARF Perl PLugin
The Perl code. I would like to be able to log the field values passed into the perl code (In the filter log I can see when I set the DO field of the actual perl code but not the values of the data passed in) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, May 04, 2006 11:47 PM To: arslist@ARSLIST.ORG Subject: Re: ARF Perl PLugin Logging of the plugin-code or logging of the perl-code running trough the plugin? -- Jarl On 5/4/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: Has anyone using the ARFPerl plugin added any logging to their perl code? Fred ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: How do you show entries from 48 odd forms?
Shafqat, I would seriously hope that forking a process (or even a call to the plugin server) would have more overhead than a Push action would. I mean the ARS server has a standing connection to the DB. An API client would (likely) have to login to ARS then use the above connection anyway. :) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/5/06, Shafqat Ayaz [EMAIL PROTECTED] wrote: ** Carey I can understand your horror! but the way the app was designed, and it was done in version 3 to start with, create a SQL table in the db execute a SQL statement that writes to this table a command execute a process that runs every 1 minute that then executes the command written in the SQL table. now try to run this virtually constantly and see what the results are!! like i said i did not design the app, i am just working on it. My intention is to take all the SQL out and use Push fields, although i am considering using API for just the creation of tickets and Push fields for modifications. Trying to decide whether a Push fields will create a record faster than an API. kind regards shafqat Carey Matthew Black [EMAIL PROTECTED] wrote: Shafqat, I understand the problem at hand. But I have to question only one part of your explanation: in the olden days since it was being done via SQL there could be a delay of upto 30 to 40 minutes before the new entry showed up(sometimes, but it had happened). Given what I know of how the ARS server Push action works. I can not imagine that under a normal operating condition (barring bugs in the design implementation) that even a delay of 1 minute would be possible. Now if your actually using an Escalation to create the consolidated record then I can see how such a delay would be possible. But that seems like a poor way to design this feature in my mind. As Michiel pointed out, use Push actions from Submit and Modify to create/update/remove these consolidated records and the timing should be almost instantaneous to the action done on the source records. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. Shafqat Ayaz Love cheap thrills? Enjoy PC-to-Phone calls to 30+ countries for just 2¢/min with Yahoo! Messenger with Voice. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: CANADA - CITIES
Does anyone know where I could obtain a list of ALL Cities in Canada that I could obtain in csv format? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Entry Points - Strange Behavior
Good Morning List: I'm experiencing something strange with the Entry Points Home Pages. I log into 2 servers simultaneously through the user tool, and I see 2 sets of entry points. One entry point per server. For example, I see Server A - Remedy Support, and Server B - Remedy Support. However, my users (who are using LDAP authentication) when they log into both only see one set of entry points pointed at 1 server. I have my password in the User form so I'm not authenticating against LDAP. Has anyone else experienced this behavior? Thanks! _ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Entry Points - Strange Behavior - Forget it
Sorry everyone: I figured out my issue. Looks like my Group Container was enabled on my AREA on one of the servers when it should have been disabled. _ Express yourself instantly with MSN Messenger! Download today - it's FREE! http://messenger.msn.click-url.com/go/onm00200471ave/direct/01/ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Installation Instructions for ARDBCFS
Title: Installation Instructions for ARDBCFS ** I have downloaded the AIX .tar file for ARDBCFS from the BMC/Remedy community downloads site but my AIX Sys Op is receiving the following error when trying to read the installation instructions: FSARDBCPlugIn.doc: data or International Language text. Can anyone provide these AIX instructions in a different format or have another suggestion for accessing this info? Jenni Wacholz Remedy Administrator Coventy/First Health 480-445-2517 "MMS firsthealth.com" made the following annotations. -- This message, including any attachments, is intended solely for the use of the named recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution of this communication(s) is expressly prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy any and all copies of the original message. == __20060125___This posting was submitted with HTML in it___
Remedy Knowledge Management (KMXperts)
** Hello List,We are considering using BMC Remedy Knowledge Management (formerly KMXperts) and would be interested in hearing from others who are currently using it. This will be a replacement for an old version of ServiceWare. We would be running KMXperts in conjunction with Help Desk, which we are about to upgrade from 5.5 to 6.0. We like that Remedy KM will integrate well with what we have, at a more affordable price than what a ServiceWare upgrade would be. What have been your experiences with it, both benefits and drawbacks?Thanks, DavidDuke University OIT __20060125___This posting was submitted with HTML in it___
Re: Size of Diary Window in MidTier
** I think he maybe talking about when you click the field to expand the diary field. I am also finding that the window that opens only displays a couple of lines from the log. I also see this happening with regular character fields. On 5/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jerry: You can add rows through the field properties dialog. However, I will add that the book icon opwns an additional dialog box where you can review the contents of the field. Diary viewing has been this way for a long, long, long time (try version 2 I think.) Is there a particular reason that you will not or cannot use this functionality? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: 5/5/2006 4:05 AM Subject: Size of Diary Window in MidTier Does anyone known how to control the size of the Diary window in Mid Tier? On my current application the history pane is so small it only shows one line at a time, even though there is lots of unused space in the window. I am using Mid Tier 6.3, Firefox 1503 Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-879-6465 __20060125___This posting was submitted with HTML in it___
Re: Size of Diary Window in MidTier
** Frank: Have you solved this? I would like a good solution too as we may be evaluating movement to the web for a majority of our customers. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Friday, May 05, 2006 8:53 AMTo: arslist@ARSLIST.ORGSubject: Re: Size of Diary Window in MidTier ** I think he maybe talking about when you click the field to expand the diary field. I am also finding that the window that opens only displays a couple of lines from the log. I also see this happening with regular character fields. On 5/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jerry: You can add rows through the field properties dialog. However, I will add that the "book" icon opwns an additional dialog box where you can review the contents of the field. Diary viewing has been this way for a long, long, long time (try version 2 I think.) Is there a particular reason that you will not or cannot use this functionality? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: 5/5/2006 4:05 AM Subject: Size of Diary Window in MidTier Does anyone known how to control the size of the Diary window in Mid Tier? On my current application the history pane is so small it only shows one line at a time, even though there is lots of unused space in the window. I am using Mid Tier 6.3, Firefox 1503 Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-879-6465 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: OT: CANADA - CITIES
Hi T, http://www.cra-arc.gc.ca/agency/stats/gb02/pst/locsts/csv/lsdir02_alpha.txt is not in CSV format, but it should be very simple to convert it. Eric Cleereman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of T. Dee Sent: Friday, May 05, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: OT: CANADA - CITIES Does anyone know where I could obtain a list of ALL Cities in Canada that I could obtain in csv format? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Fixed Licenses
** Hello All, We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user? Thanks, Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___
Re: Fixed Licenses
** This is in reference to changing them from fixed to floating or none. It is to keep you from bouncing a fixed license around from user to user to pay for fewer. Thanks, Andrew Baxter Manager, Information Technology w. (781) 902-6026 f. (781) 902-6002 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Friday, May 05, 2006 12:22 PM To: arslist@ARSLIST.ORG Subject: Fixed Licenses Hello All, We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user? Thanks, Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ This e-mail is sent by Hudson Highland Group, Inc., or one of its subsidiaries, and may contain information that is privileged or confidential. If you are not the intended recipient, please delete the e-mail and any attachments and notify us immediately. __20060125___This posting was submitted with HTML in it___
Re: ARF Perl PLugin
Plugin logging isn't going to tell you much never has btw because it is just like running perl from the shell. All it does is tell you if it ran or not. The way I did it was to do a Set Fields to a 'Script' field. Then I passed it into the ARFPerl filter. I could tell what I was passing in by looking at the filter logs. I could then run the script if I needed to by cutting the contents of 'Script' to a temp.pl file. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, May 05, 2006 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: ARF Perl PLugin Have you tried to enable plugin logging? -- Jarl On 5/5/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: The Perl code. I would like to be able to log the field values passed into the perl code (In the filter log I can see when I set the DO field of the actual perl code but not the values of the data passed in) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, May 04, 2006 11:47 PM To: arslist@ARSLIST.ORG Subject: Re: ARF Perl PLugin Logging of the plugin-code or logging of the perl-code running trough the plugin? -- Jarl On 5/4/06, Grooms, Frederick W [EMAIL PROTECTED] wrote: Has anyone using the ARFPerl plugin added any logging to their perl code? Fred ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: SEVERE! Microsoft Exchange Server computer is not available!
I just had to re-install 6.0.1 on my dev machine, and it replaced the credentials with the local account, so I guess it's not fixed. This is not the error it gives when that happens, though. Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Friday, May 05, 2006 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: SEVERE! Microsoft Exchange Server computer is not available! ** Exactly right - good catch, Brian, I've seen that happen, too. I think they fixed it in 6.x. Also ensure that the account running the service didn't have its password reset accidentally by some overzealous security admin. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian Sent: Friday, May 05, 2006 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: SEVERE! Microsoft Exchange Server computer is not available! ** You've probably already done this, but double check the credentials for the email engine service. If you patch via an installer, it will sometimes reset to local account. -Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CG/SCWOE Sent: Thursday, May 04, 2006 1:42 PM To: arslist@ARSLIST.ORG Subject: SEVERE! Microsoft Exchange Server computer is not available! ** Hi everyone: My email engine has mysteriously stopped working. I am running Remedy 5.1.2 on Windows 2003 Server SP2 with the Outlook 2003 client. I have Outgoing and Incoming entries set in the Mailbox Configuration form. I am using MAPI and my mail server is a Microsoft Exchange 5.5 server. The problem is, when I start the E-mail Engine service, the service starts fine, but I get errors in the stderr.log: May 3, 2006 5:09:38 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. javax.mail.MessagingException: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1093) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:285) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:263) at java.lang.Thread.run(Unknown Source) May 3, 2006 5:09:38 PM com.remedy.mail.mapi.MAPINative getTransport SEVERE: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. javax.mail.MessagingException: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. at com.remedy.mail.mapi.MAPINative.getTransport(Native Method) at com.remedy.mail.mapi.MAPITransport.connect(MAPITransport.java:411) at com.remedy.mail.mapi.MAPITransport.connect(MAPITransport.java:423) at com.remedy.arsys.emaildaemon.SenderModule.openTransport(SenderModule.jav a:110) at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360 ) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:267) at java.lang.Thread.run(Unknown Source) May 3, 2006 5:09:38 PM com.remedy.mail.mapi.MAPINative getStore SEVERE: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. javax.mail.MessagingException: The Microsoft Exchange Server computer is not available. Either there are network problems or the Microsoft Exchange Server computer is down for maintenance. at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java:1093) at com.remedy.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModul e.java:285) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:1 27) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:267) at java.lang.Thread.run(Unknown Source) May 3,
Re: Fixed Licenses
Title: RE: Fixed Licenses ** Rick: BMC tracks how many times that particular user has been assigned a Fixed License and then had it 'taken away'. The best solution if you have multiple shifts is to get Floats to cover them. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, May 05, 2006 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Fixed Licenses ** I don't know how they do it, but they do it because some people were making a practice out of transferring fixed licenses between people working on different shifts, etc., even though that was a violation of both the letter and intent of the licensing agreement. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Friday, May 05, 2006 9:22 AM To: arslist@ARSLIST.ORG Subject: Fixed Licenses ** Hello All, We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user? Thanks, Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Size of Diary Window in MidTier
** Frank: Then bug it with Firefox. They want to have complete compatibility with IE. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank CarusoSent: Friday, May 05, 2006 10:46 AMTo: arslist@ARSLIST.ORGSubject: Re: Size of Diary Window in MidTier ** I did find out that it is a Firefox issue not IE. In IE the window that opens looks good. On 5/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Frank: Have you solved this? I would like a good solution too as we may be evaluating movement to the web for a majority of our customers. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank CarusoSent: Friday, May 05, 2006 8:53 AMTo: arslist@ARSLIST.ORGSubject: Re: Size of Diary Window in MidTier ** I think he maybe talking about when you click the field to expand the diary field. I am also finding that the window that opens only displays a couple of lines from the log. I also see this happening with regular character fields. On 5/5/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Jerry: You can add rows through the field properties dialog. However, I will add that the "book" icon opwns an additional dialog box where you can review the contents of the field. Diary viewing has been this way for a long, long, long time (try version 2 I think.) Is there a particular reason that you will not or cannot use this functionality? James McKenzie -Original Message- From: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG Sent: 5/5/2006 4:05 AM Subject: Size of Diary Window in MidTier Does anyone known how to control the size of the Diary window in Mid Tier? On my current application the history pane is so small it only shows one line at a time, even though there is lots of unused space in the window. I am using Mid Tier 6.3, Firefox 1503 Jerry Niman Tel +44 (0)161-247 1474 Head of Information Systems Email [EMAIL PROTECTED] the Manchester Metropolitan University Mobile +44 (0)7770 638104 Before acting on this email or opening any attachments you should read the Manchester Metropolitan University's email disclaimer available on its website http://www.mmu.ac.uk/emaildisclaimer ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com 703-879-6465 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Frank CarusoSpecific Integration, Inc.Senior Remedy Engineerwww.specificintegration.com703-879-6465 __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Fixed Licenses
Title: RE: Fixed Licenses ** I know, James. That's why Remedy changed their verification, to force people to use the proper license type instead of the cheaper license type. Rick From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Friday, May 05, 2006 11:26 AMTo: arslist@ARSLIST.ORGSubject: Re: Fixed Licenses ** Rick: BMC tracks how many times that particular user has been assigned a Fixed License and then had it 'taken away'. The best solution if you have multiple shifts is to get Floats to cover them. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Friday, May 05, 2006 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Fixed Licenses ** I don't know how they do it, but they do it because some people were making a practice out of transferring fixed licenses between people working on different shifts, etc., even though that was a violation of both the letter and intent of the licensing agreement. Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Friday, May 05, 2006 9:22 AM To: arslist@ARSLIST.ORG Subject: Fixed Licenses ** Hello All, We are getting ready to upgrade to ARS 6.3. I was looking over the documentation and noticed that if you try to assign the same fixed license more then three times in a week to a user that the user must wait one week from the first assignment before it can be assigned to the user again. Can someone tell me exactly what this means? How does Remedy distinguish one fixed license from another? Is there a way you can designate which fixed license to assign to a user? Thanks, Roger A. Nall OSSNMS Remedy Administrator/Developer T-Mobile USA Desk: 973-644-3963 Cell: 973-652-6723 FAX: 973-490-3296 sf49fanv AIM IM RogerNall Yahoo IM __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
OT: Friday Humor
Title: OT: Friday Humor ** The Good Driver A patrol car has been following this vehicle for about 30 minutes now, when they finally decide to pull it over. The officer steps out and walks up to the driver's window. Good afternoon sir Good afternoon, any problems ? No sir. My partner and I have been following and observing you for a half an hour now. We ascertained that you have not committed one single traffic violation, you have not gone over the speed limit by even 1 mph, you were courteous towards the fellow drivers on the road. Therefore, as a part of our new solid driving awareness program I would like to present you with this check for $30,000.00. The driver lets out a big sigh of relief: Oh good ! Now I can finally pay to get my driver's license. (Ooops!) Awkward silence, then the wife sitting in the passenger seat goes: Don't listen to him, officer, he always talks nonsense when he has been drinking. Grandma who's a little hard of hearing adds from the backseat: Aye aye aye, didn't I tell you not to go in a stolen car? At this time the trunck pops open and a head peeks out: Are we over the border yet? Christopher Pruitt Remedy Developer EDS - Bank of America I3 Production Support Team __20060125___This posting was submitted with HTML in it___
Re: Help Desk/Chg Mgt phase 3 notifications incomplete
On Thu, 4 May 2006 23:43:08 -0400, A R Kosch [EMAIL PROTECTED] wrote: On Thu, 4 May 2006 23:16:11 -0400, Axton [EMAIL PROTECTED] wrote: With 5.x(not sure the release this was fixed, whether 6.x or later 5.x patch), there was a problem with group notifications if using the canned AREA for authentication. The users that had a blank password would not get notified from group notifications unless the email address and notification method were stored in the ldap directory and mapped in the AREA config form. Test it. Create a group with two members, give one a password, the Worth a try! It works until stressed, then is broken, I'll see if my test case survives the broken state if both users have unblank, Remedy passwords. Thanks much for the suggestion, Axton! I can inform the list tomorrow afternoon if this works... ann By golly, Axton! In my test environment adding the Remedy password to unblank the password caused the email notification that had been missing to be created! Of my two group members, I already had one using a nonblank password and that was the one that WAS being created. It is still a puzzle in broken production cases when all group members have blank passwords, some received notifications and some didn't. It may just be how this problem behaves, or there is something else involved there, or there are two issues. I'll pursue this with Remedy support and let the list know the fix(es). Thanks so very much for your time responding to my posts! Have a great weekend Ann Kosch other a blank password, use the same email address for both. see if you get 1 email or two when you notify the group. Was an old problem, but may be one of those that never got fixed until the next release (6.x). Axton Grams On 5/4/06, A R Kosch [EMAIL PROTECTED] wrote: On Thu, 4 May 2006 21:18:06 -0400, Axton [EMAIL PROTECTED] wrote: Do you use the provided precompiled AREA plugin for authentication? Yes we do. What do you think, then. I noticed info in KB or somewhere that once a change is made to registered user info, AREA keeps performing AREAVerifyLoginCallback stuff until a restart is done. I see that happening in the log ad nauseam, constantly. With our ARS 5.1.2, are they creating a separate user_cache yet when a change is made to go with the new dev cache setting? I've wondered about an unpatched Oracle 8.1.7 client and about rpcbind that I think we use ver 2 and current release is at 4. Doc says I should have dev server's Oracle client patched to match compiled libs but production doesn't require it; they both have the same problem Granted, I need to have DBA patch the Oracle client regardless. Also, for dev server, I have RPC-Non-Blocking-IO: T in config file as required. I've checked number of file descriptors rlimit is 1024 and pfiles shows conservative numbers on arserverd 300. This is on our development server; I am showing 9 Oracle threads/processes/(whatever the correct terminology) into the R database both in a broken state and just restarted. Later, ann Axton Grams On 5/4/06, A R Kosch [EMAIL PROTECTED] wrote: David, thank you for sharing about group notification issues! Remedy support is looking into it. BTW, arreload didn't fix our problem either. Regards, ann ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Network Services ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org = ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OT: USA - CITIES
Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Title: RE: USA - CITIES ** Tyrone: I don't know of such a source, but I know that the USPS puts out a multi-disk set based upon Zip Codes. Try looking on usps.gov for it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Friday, May 05, 2006 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: USA - CITIES
Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Title: RE: USA - CITIES ** Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: USA - CITIES
Thanks James - I called the UPS and they told me to call the national customer support centre at 1-800-238-3150. I could dial the number, once I choose the appropriate options on the phone it then it said the toll free number is not available from your calling area. I guess I will keep looking - thanks any how. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I don't know of such a source, but I know that the USPS puts out a multi-disk set based upon Zip Codes. Try looking on usps.gov for it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
** U. UPS is the private service, United Parcel Service... you want USPS - United States Postal Service... they offer zip code/city lookup on their website. Hope that helps Thomas AltamoreRemedy System DeveloperEmerging Health Information Technology100 Corporate DriveYonkers, N.Y. 10701Office: 914-378-6689 [EMAIL PROTECTED] 05/05/06 5:14 PM Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites."McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. "Sanford, Claire" [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com?Claire "thank goodness it is Friday" Sanford-Original Message- From: Action Request System __20060125___This posting was submitted with HTML in it___
Re: USA - CITIES
Thanks Thomas - but was hoping to obtain a list of all cities - don't want to access their web site - want a file with all cities. I found all cities for Canada, just need USA. Thomas Altamore [EMAIL PROTECTED] said: U. UPS is the private service, United Parcel Service... you want USPS - United States Postal Service...they offer zip code/city lookup on their website.Hope that helps Thomas Altamore Remedy System Developer Emerging Health Information Technology 100 Corporate Drive Yonkers, N.Y. 10701 Office: 914-378-6689 [EMAIL PROTECTED] 05/05/06 5:14 PM Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: USA - CITIES
Title: RE: USA - CITIES ** Tyrone: I think this number is for the United States only and cannot be dialed from Canada. Look on the web site for the number for international callers. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:13 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks James - I called the UPS and they told me to call the national customer support centre at 1-800-238-3150. I could dial the number, once I choose the appropriate options on the phone it then it said the toll free number is not available from your calling area. I guess I will keep looking - thanks any how. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I don't know of such a source, but I know that the USPS puts out a multi-disk set based upon Zip Codes. Try looking on usps.gov for it. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of T. Dee Sent: Friday, May 05, 2006 1:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Enhancement Idea - Creating open sourced ARS IDE
** I would be willing to help as a developer. I'm over at sourceforge right now as 'adiffer' and have a few projects of my own that are on hold right now.On 5/4/06, Carey Matthew Black [EMAIL PROTECTED] wrote:I have actually thought about the idea of an open sourced ARS IDE. Sure there are some headaches with the idea. Buthere is what I wasthinking. :) Something like ARSDocs, but with some basic edit optionstoo. :)Start with Eclipse and the ARS Java API.Build an Eclipse Plugin that allows you to: Connect to an ARS server (as an admin only please)List objects In ways that describe the relationships of the objects. Think a tree object like the by prefix does in the Admin tool, but more... much more...Create/edit simple objects (Filters, Active link, menus...etc...Forms are a lot more difficult than the rest of these objects. ;)I really think that much of an open sourced tool to AUGMENT (not replace) Admin tool features could help BMC see what we need to dobetter development in ARS.I have kicked the tires a bit and I do not yet see anything that wouldprevent this from being possible with enough community support. So I put the question to you (ARSList) Who wants it enough to kickin some Java development time to get this party started?--Carey Matthew BlackRemedy Skilled Professional (RSP)ARS = Action Request System(Remedy) Solution = People + Process + ToolsFast, Accurate, Cheap Pick two.Never ascribe to malice, that which can be explained by incompetence.On 5/4/06, Brian Goralczyk [EMAIL PROTECTED] wrote: ** You know, as I am leafing through old emails, I see this one.And I think it is a GREAT idea.However, as is my way of programming satelliteswhy not take it one step further.If you right click on a button, it can limit your development options i.e. active links but not filters...and can then autoload the button as the trigger point? Seems to me that when you add workflow you usually tied it to some action as well.And with active links I am usually looking at the form and button or field that I am working with. Just my late 2 cents. Brian Goralczyk Orbitz.com On 2/16/06, Stephen Earl [EMAIL PROTECTED] wrote: ** I second this idea, would be very nice to have... On 16/02/06, Heider, Stephen [EMAIL PROTECTED] wrote: ** I have an idea and wanted to see what you all thought - Provide the ability to rapidly create new server objects (filters, active links, guides, etc.). In the Admin Tool, right-click on a Form (when you are viewing the list of forms) and highlight the New option to display a drop-down New Server Object menu.When you select an option (ie. a Filter) and new filter is created with the form already selected. Because the current process of selecting the form takes extra time, when I want to create a new object 99% of the time I open an existing object, uncheck the Enable box and select File - Save As to clone it.I then delete the workflow to begin a new filter.This is actually quicker and easier for me than creating a new filter from scratch and manually selecting the form. When cloning, the name of the filter is also already prefixed accordingly. Currently, to select a form for a new object involves: - scroll and find the form in 300+ forms (in my environment) - check the box for the form.This causes the form you just selected to instantly vanish. - scroll back up to the top of the list of forms to see if you checked the correct form. As a Part B to this enhancement, add ability to set default prefixes for objects.Each time a new object, such as a form, is created with the new method the name of the object would already have your standard prefix for that object.This would both save time and help ensure naming consistency. Stephen__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it__UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- -al __20060125___This posting was submitted with HTML in it___
Re: USA - CITIES
Tyrone. Try searching the web http://www.rungle.com/listfarm/view_product.php?product=runuscitystate cd contains 69,000 usa cites for $15.95 Herb -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Thomas - but was hoping to obtain a list of all cities - don't want to access their web site - want a file with all cities. I found all cities for Canada, just need USA. Thomas Altamore [EMAIL PROTECTED] said: U. UPS is the private service, United Parcel Service... you want USPS - United States Postal Service...they offer zip code/city lookup on their website.Hope that helps Thomas Altamore Remedy System Developer Emerging Health Information Technology 100 Corporate Drive Yonkers, N.Y. 10701 Office: 914-378-6689 [EMAIL PROTECTED] 05/05/06 5:14 PM Was tyring to provide the users with a pull down menu based on the state / province they choose. I finally found all the cities for Canada, but no luck for USA. I need both the USA and Canada Cites. McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] said: Tyrone: I doubt that you are going to find such an item. However are you trying to build a file type menu? James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 2:03 PM To: arslist@ARSLIST.ORG Subject: Re: USA - CITIES Thanks Claire - yes I have - found something but it was broken down in to many sections - need one page were I can copy and paste. Thanks any how. Sanford, Claire [EMAIL PROTECTED] said: Tyrone Have you ever tried searching on the Internet? Google? Yahoo? A9.com? Claire thank goodness it is Friday Sanford -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, May 05, 2006 3:46 PM To: arslist@ARSLIST.ORG Subject: OT: USA - CITIES Does anyone know where I can get a complete list of ALL Cities in the USA? Thanks! __ __ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _ __ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
My Head Hurts - Again
** Hey Folks, I have a table field In a display only form that I want to display a subset of information on. Table Properties: Status Resolved Category = Default Id like to be able to press a button and have that filtered down to display just a particular groups open tickets, but stay in this form and page field. Im sure there are some good ways to do this, but my head hurts right now. Thank You, Chris Doble Mobile:949-533-5346 Email:[EMAIL PROTECTED] Web: http://www.aisconsulting.net __20060125___This posting was submitted with HTML in it___
Re: My Head Hurts - Again
** You need the external function and you need to build the qualification as a text string in some temporary variable. It's not hard to do, but you should probably deal with the headache first. 8)On 5/5/06, Chris Doble [EMAIL PROTECTED] wrote:** Hey Folks, I have a table field In a display only form that I want to display a subset of information on. Table Properties: Status Resolved Category = Default I'd like to be able to press a button and have that filtered down to display just a particular groups open tickets, but stay in this form and page field. I'm sure there are some good ways to do this, but my head hurts right now. Thank You, Chris Doble Mobile :949-533-5346 Email :[EMAIL PROTECTED] Web : http://www.aisconsulting.net __20060125___This posting was submitted with HTML in it___ -- -al __20060125___This posting was submitted with HTML in it___
Re: Enhancement Idea - Creating open sourced ARS IDE
As I'm sure is the case with almost everyone, time permitting, I think I would be open to participating in just such an endeavor. I've been meaning to find a reason to crack the covers on my Eclipse: Building Commercial Quality Plug-ins book. Derek Carey Matthew Black wrote: I have actually thought about the idea of an open sourced ARS IDE. Sure there are some headaches with the idea. But here is what I was thinking. :) Something like ARSDocs, but with some basic edit options too. :) Start with Eclipse and the ARS Java API. Build an Eclipse Plugin that allows you to: Connect to an ARS server (as an admin only please) List objects In ways that describe the relationships of the objects. Think a tree object like the by prefix does in the Admin tool, but more... much more... Create/edit simple objects (Filters, Active link, menus...etc... Forms are a lot more difficult than the rest of these objects. ;) I really think that much of an open sourced tool to AUGMENT (not replace) Admin tool features could help BMC see what we need to do better development in ARS. I have kicked the tires a bit and I do not yet see anything that would prevent this from being possible with enough community support. So I put the question to you (ARSList) Who wants it enough to kick in some Java development time to get this party started? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/4/06, Brian Goralczyk [EMAIL PROTECTED] wrote: ** You know, as I am leafing through old emails, I see this one. And I think it is a GREAT idea. However, as is my way of programming satelliteswhy not take it one step further. If you right click on a button, it can limit your development options i.e. active links but not filters...and can then autoload the button as the trigger point? Seems to me that when you add workflow you usually tied it to some action as well. And with active links I am usually looking at the form and button or field that I am working with. Just my late 2 cents. Brian Goralczyk Orbitz.com On 2/16/06, Stephen Earl [EMAIL PROTECTED] wrote: ** I second this idea, would be very nice to have... On 16/02/06, Heider, Stephen [EMAIL PROTECTED] wrote: ** I have an idea and wanted to see what you all thought - Provide the ability to rapidly create new server objects (filters, active links, guides, etc.). In the Admin Tool, right-click on a Form (when you are viewing the list of forms) and highlight the New option to display a drop-down New Server Object menu. When you select an option (ie. a Filter) and new filter is created with the form already selected. Because the current process of selecting the form takes extra time, when I want to create a new object 99% of the time I open an existing object, uncheck the Enable box and select File - Save As to clone it. I then delete the workflow to begin a new filter. This is actually quicker and easier for me than creating a new filter from scratch and manually selecting the form. When cloning, the name of the filter is also already prefixed accordingly. Currently, to select a form for a new object involves: - scroll and find the form in 300+ forms (in my environment) - check the box for the form. This causes the form you just selected to instantly vanish. - scroll back up to the top of the list of forms to see if you checked the correct form. As a Part B to this enhancement, add ability to set default prefixes for objects. Each time a new object, such as a form, is created with the new method the name of the object would already have your standard prefix for that object. This would both save time and help ensure naming consistency. Stephen__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
