Re: Need solution
Hi, How will the table1 refreshed can be checked ? Are saying saying to add a set field after the change field action of table1. The workflow is as follows, on window open table1 gets refreshed. Table2 gets the data from the qualification as External(one of the columns of table1) on the menu/row choice of table1, table2 gets refreshed. Where Can i add the $LASTCOUNT$ in above workflow? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
OLE
Hi all, http://www.buoyantsolutions.net/PUBLIC/DOWNLOAD/OLE/OLE_OpenFileDialog.def This above link opens file dialog. Can anyone say which local server is used and how it is proceeded? ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy ARS connectivity to Magic (UNCLASSIFIED)
First, the overall structure of the database schema is completely different. From within the AR System, the core tables are actlink, filter, etc. One the Magic side, there are a couple of types of core tables, starting with NAMSys, and then SMSys. The 'user' tables are also different, as within the AR System most developers are used to seeing the typical Tx, Hx, and Bx(n) tables. Within Magic, however, this is not the case. Tables within the Magic database are typically a bit more readable. If you're using the 'Incident Management' component of Magic (most people do, yes?) the table that you're after would be called '_TELMASTE_' aka '_SMDBA_._TELMASTE_' because the user tables are actually owned by another database user called '_SMDBA_' (which is actually a role as well). Now - getting information out of Magic is probably best done by creating a vendor form that uses one of the many views that Magic puts out there. This is because a lot of the referential lookup schtuff is done for you. Magic is a bit more normalized than the AR System, so the client information that an end user sees on a form is stored not in _SMDBA_._TELMASTE_ along with the other ticket data, but rather in _SMDBA_._CUSTOMER_ and a 'Sequence' is used as a foreign key to link it to the correct client row. This same premise is true of the user defined status, incident descriptions, etc. Magic will create a new view for each group - for each table. If you have four our five groups, the database will have a multitude of views. This is how controlling access to specific row sets was accomplished. Within Remedy, it's called 'implicit permissions.' On the Magic side, it's called 'data segregation.' This is important because you need to consider which set of views to use by the ownership of the object. In this case, if I were going to do this, I would use the 'Incident' view that is owned by the '_SMDBA_' user (assuming you need to see all of the data). Actually creating a ticket from the AR System, and plugging it into Magic won't work. First, there is the issue of the Sequence, which has to be unique (similar in concept to the Entry-Id, err... Umm.. RequestId). If a record is created that has the same Sequence, the end users will receive an error message when they try to create a new row in the same Magic table that is used in your vendor form. So, you're AR System workflow would first have to perform a lookup against the SMSYSRECNUM table to retrieve the next sequence that would be available for that particular table, and then update the SMSYSRECNUM table after incrementing the value. Once this is done, then - again - because the data is a bit more normalized, your AR System workflow would then have to lookup and retrieve the sequence for the customer, status, and subject rows. Finally, this could then become a part of the new incident row. But then, this does not take into consideration whether or not your customer is new and present in your AR System, but not your Magic system. Of course, this does not necessarily address any sorts of issues with workflow. From within the AR System, there are several types - Active Links, Filters, Menus, Escalations, and on a higher level Guides - form the base of 'getting er done.' Within Magic, none of those exist. In Magic, there is one type called 'Business Rules.' Business Rules do not have a firing order, nor do they have a whole lot to do with the client side. Sure, there are 'Client Side Business Rules' but these are far more limited in what they can do when compared with an Active Link. Now here is the kick in the guts - if you decide to use a sequel insert, you bypass any sort of business rules that might have been set up - including notification rules. This needs to be considered. Are you following the obvious here? Attempting to use any sort of direct sequel to insert row data into a Magic table is a bad idea (unless you really, really know both schemas very well and have a burning desire to send - add a Carl Sagan accent to this next line - 'billions and billions of innocent electrons to their needless deaths'). Inserting your new row into a temp table and then picking it up with Magic is a crap-shoot as well, because as of version eight, Magic does NOT support using a linked table. If you need to insert data from the AR System into Magic, one option that you would have would be to use a stored procedure on the SQL Server side. The reason being simple - the procedure would need to perform the additional lookups and integrity checks against the other tables from with the MagicDB. Please note that the actual complexity of such a procedure is dependent upon the number of other tables that are referenced in the ticket that you're actually working with. It's not impossible to accomplish, but I didn't say that it would be a two minute job either. Make friends with your DBA. Feed her/him lots of pizza and free beer.
Re: DOD Remedy User's Group (formerly SSO)
Title: RE: DOD Remedy User's Group (formerly SSO) ** James, Maybe it hasn't happened because a lot of us are contractors and our companies don't want to spend the money for a RUG or allow us time to spend our time trying to organize or host one. Just a thought. Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552Sent: Wednesday, October 18, 2006 7:46 PMTo: arslist@ARSLIST.ORGSubject: Re: DOD Remedy User's Group (formerly SSO) ** Sorry Thad, Big Government is already here I afraid. Later, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Wednesday, October 18, 2006 16:58To: arslist@ARSLIST.ORGSubject: Re: DOD Remedy User's Group (formerly SSO) ** Scott: Thank you. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 18, 2006 2:56 PM To: arslist@ARSLIST.ORG Subject: OT:DOD Remedy User's Group (formerly SSO) All, I think this thread needs a subject change. There, it's changed. Scott Parrish IT Prophets, LLC Original Message: - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Wed, 18 Oct 2006 14:48:27 -0700 To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) Sandra: I know there is a lot of Remedy usage throughout the DoD and not just as a Trouble Management System. I think that 'we' need a RUG specific to the DoD audience where we can discuss issues specific to the use of Remedy ARS within our community. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 18, 2006 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** UNCLASSIFIED I've been working to get one going here at the Pentagon user's group; not DoD wide but a start. Remedy is VERY interested and has been a lot of help. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Dave: Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group. You wanna be the 'boss'?James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Hello James, Since you mentioned it, DoD, is there a DoD-wide user's group out there and If not who is interested in creating one? Later, Dave Davis ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org mail2web - Check your email from the web at http://mail2web.com/ . ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: cmdb 2.0 data
Derek, In addition to what Murtuza has said, you'll also need to set up your product catalog with the products set up in the same classes that you are importing into (i.e. BMC_ComputerSystem) before you populate the CMDB. If you don't - you'll get menu pattern matching errors. Good luck! Cindy ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DOD Remedy User's Group (formerly SSO)
Oh, dear! You can't do that! That would be in direct violation of need-to-know. If the rest of the DoD found out what we were doing, Billions of dollars of taxpayer money could be saved and we could put thousands of civil servants out of work. Let's not be hasty! In the meantime, though, congress could appropriate funds for a committee to study the proposal. We could get some underage pages with blackberries and some lobbyists with ties to Big Money to help. And I know people in missile defense who could write papers for us. As a matter of fact, some of those contractors would be pleased to organize a RUG as soon as it looked profitable. It just has to turn a profit on paper. It's all in how you ask. How are you doing Sully? I haven't talked to you in YEARS! Jennifer Meyer Remedy Support Engineer Strategic Technologies 919-379-8498 [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Thursday, October 19, 2006 7:30 AM To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** James, Maybe it hasn't happened because a lot of us are contractors and our companies don't want to spend the money for a RUG or allow us time to spend our time trying to organize or host one. Just a thought. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 7:46 PM To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** Sorry Thad, Big Government is already here I afraid. Later, Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 16:58 To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** Scott: Thank you. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 18, 2006 2:56 PM To: arslist@ARSLIST.ORG Subject: OT:DOD Remedy User's Group (formerly SSO) All, I think this thread needs a subject change. There, it's changed. Scott Parrish IT Prophets, LLC Original Message: - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Wed, 18 Oct 2006 14:48:27 -0700 To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) Sandra: I know there is a lot of Remedy usage throughout the DoD and not just as a Trouble Management System. I think that 'we' need a RUG specific to the DoD audience where we can discuss issues specific to the use of Remedy ARS within our community. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 18, 2006 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** UNCLASSIFIED I've been working to get one going here at the Pentagon user's group; not DoD wide but a start. Remedy is VERY interested and has been a lot of help. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Dave: Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group. You wanna be the 'boss'? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Hello James, Since you mentioned it, DoD, is there a DoD-wide user's group out there and If not who is interested in creating one? Later, Dave Davis ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: DOD Remedy User's Group (formerly SSO)
Title: RE: DOD Remedy User's Group (formerly SSO) ** Sully: We can have an on-line one. Also, there are many managers involved in this process too that I feel need to be more involved in the process (I know killing grammar is my specialty.) I'm not talking about a physical get together, we cannot afford this. What I am talking about is a specific group designation to get all of the DoD Remedy folks together to discuss actionst taken in response to customer requests and to show that Remedy is more than just a TMS product. I think that the US Army's HRC (Personnel) are using Remedy to track both Active Army and Civilian personal requests through their processes. Much more efficient then the old paper way and no one should be able to state that 'your request got lost in someone's inbox' anymore. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sullivan, Neil G CTR USAF AFRL/SNOX Sent: Thursday, October 19, 2006 4:30 AM To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** James, Maybe it hasn't happened because a lot of us are contractors and our companies don't want to spend the money for a RUG or allow us time to spend our time trying to organize or host one. Just a thought. Neil Sully Sullivan Remedy Developer/Administrator AFRL/SNOX Wright Patterson AFB, OH 45433 937-904-9788 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 7:46 PM To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** Sorry Thad, Big Government is already here I afraid. Later, Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 16:58 To: arslist@ARSLIST.ORG Subject: Re: DOD Remedy User's Group (formerly SSO) ** Scott: Thank you. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of [EMAIL PROTECTED] Sent: Wednesday, October 18, 2006 2:56 PM To: arslist@ARSLIST.ORG Subject: OT:DOD Remedy User's Group (formerly SSO) All, I think this thread needs a subject change. There, it's changed. Scott Parrish IT Prophets, LLC Original Message: - From: McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] Date: Wed, 18 Oct 2006 14:48:27 -0700 To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) Sandra: I know there is a lot of Remedy usage throughout the DoD and not just as a Trouble Management System. I think that 'we' need a RUG specific to the DoD audience where we can discuss issues specific to the use of Remedy ARS within our community. James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra H CTR OSD-CIO Sent: Wednesday, October 18, 2006 2:46 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** UNCLASSIFIED I've been working to get one going here at the Pentagon user's group; not DoD wide but a start. Remedy is VERY interested and has been a lot of help. Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Wednesday, October 18, 2006 5:43 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Dave: Not that I know of. I could check with the folks at the Army Knowledge On-Line to see if there is an Army group. You wanna be the 'boss'? James McKenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Davis, David CTR NAVSURFWARCENDIV Crane, Code 0552 Sent: Wednesday, October 18, 2006 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: Client Application SSO (U) ** Hello James, Since you mentioned it, DoD, is there a DoD-wide user's group out there and If not who is interested in creating one? Later, Dave Davis ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org mail2web - Check your email from the web at http://mail2web.com/ .
What's New 7.x WBT
** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___
WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
Hey, Listers! ARS 6.03 p16 win2k MSSQL 2000 The Window Menu in WUT works when you login and open forms. Then, after some...things ???, it shows only basic sub-menus: New Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons. There is no Line and open windows 1, 2, ... is it known bug? BTW When you select BMC Remedy AR System Server from Product Information Menu on Support Central there are only two Versions (7.0.0 and 7.0.1) available, and for BMC Software Usage for Clients it is three: 7.0.0, 7.0.1, 7.0.2 are we back-in-the-future again ? back-to-the-old-good-days better, isn't it ? Regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: What's New 7.x WBT
Title: RE: What's New 7.x WBT ** Den: It is about four hours long and gives you what is new for ARS 7.0. If you have the money, I recommend taking the course. I have a co-worker here that took the Admin course and she said it helped her understand what is going on. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: What's New 7.x WBT ** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___
Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
Title: RE: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) ** Igor: I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool might fix it. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results ! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of igor ivanov Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) Hey, Listers! ARS 6.03 p16 win2k MSSQL 2000 The Window Menu in WUT works when you login and open forms. Then, after some...things ???, it shows only basic sub-menus: New Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons. There is no Line and open windows 1, 2, ... is it known bug? BTW When you select BMC Remedy AR System Server from Product Information Menu on Support Central there are only two Versions (7.0.0 and 7.0.1) available, and for BMC Software Usage for Clients it is three: 7.0.0, 7.0.1, 7.0.2 are we back-in-the-future again ? back-to-the-old-good-days better, isn't it ? Regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: What's New 7.x WBT
** ** I took this class it is an OK class it goes through everything that has been changed in the 7.0 version from previous versions. I thought it was very insightful. But, it isnt like a training class. Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Den Fong Sent: Thursday, October 19, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: What's New 7.x WBT Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: What's New 7.x WBT
** I guess what it comes down to is, what is this worth over some reading and trying out some of the 'examples' in the books. I do have previous admin 5/6x training. ** "McKenzie, James J C-E LCMC HQISEC/L3" [EMAIL PROTECTED] 10/19/2006 8:38 AM Den: It is about four hours long and gives you what is new for ARS 7.0. If you have the money, I recommend taking the course. I have a co-worker here that took the Admin course and she said it helped her understand what is going on. James McKenzie From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Den Fong Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: What's New 7.x WBT ** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Intergration of Crystal Enterprise 10 and mid-tier 7.0
Title: Intergration of Crystal Enterprise 10 and mid-tier 7.0 ** Good morning, afternoon or evening to all, We are in the process of intergration crystal enterprise 10 to mid-tier 7.0 and have one strange problem. When try and access a report, we keep getting promted for the crystal user and password. It appears that the start string is not passing the login to Crystal. Has anyone gotten this to work and can maybe share the string we are to use? Below is mine $CRTLOC$/arreports/$RPTLOC$?init=$CRTVWR$User0=$USR$;ARServer=$ARSERVER$;ARServerPort=$ARSERVERPORT$;ARAuthentication=$ARAUTHENTICATION$;ARReportLocale=$LOC$;ARVUIType=1Password0=$PWD$SF=$RPTQUERY$apsuser=Administratorapspassword=apsauthtype=secEnterprise As always thanks, Howard Richter Remedy ServiceDesk Manager CedarCrestone Managed Services Center [EMAIL PROTECTED] __20060125___This posting was submitted with HTML in it___
Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
I had the same problem on various version of 5.X and 6.X, but didn't see it yet on v7. George On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Igor: I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool might fix it. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results ! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) Hey, Listers! ARS 6.03 p16 win2k MSSQL 2000 The Window Menu in WUT works when you login and open forms. Then, after some...things ???, it shows only basic sub-menus: New Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons. There is no Line and open windows 1, 2, ... is it known bug? BTW When you select BMC Remedy AR System Server from Product Information Menu on Support Central there are only two Versions (7.0.0 and 7.0.1) available, and for BMC Software Usage for Clients it is three: 7.0.0, 7.0.1, 7.0.2 are we back-in-the-future again ? back-to-the-old-good-days better, isn't it ? Regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Solaris 10 zones and Remedy ARS
Tony - Thanks for the response - I completely over looked it in the Compatibility Matrix. Actually, what I was fishing for is utilizing Remedy's Server Groups (multiple servers accessing the same AR system database) configured in Zoned environment would be the ultimate failure configuration. Maybe in version 8.0 ;-) ARS 6.3 P17 Oracle 9.2.0.7 SunOS 5.8 Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion". Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ -- Patrick Zandi __20060125___This posting was submitted with HTML in it___
Re: Solaris 10 zones and Remedy ARS
Haha. I was going to suggest an alternative for the ultimate failure system. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 David Smith [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/19/2006 10:31 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Solaris 10 zones and Remedy ARS My bad - First day with the new fingers - What I meant to say was FAILOVER configuration, not FAILURE. Dave On Thu, 19 Oct 2006 11:15:26 -0400, David Smith [EMAIL PROTECTED] wrote: Tony - Thanks for the response - I completely over looked it in the Compatibility Matrix. Actually, what I was fishing for is utilizing Remedy's Server Groups (multiple servers accessing the same AR system database) configured in Zoned environment would be the ultimate failure configuration. Maybe in version 8.0 ;-) ARS 6.3 P17 Oracle 9.2.0.7 SunOS 5.8 Dave ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org = ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: What's New 7.x WBT
** This course is required prior to taking CMDB 2.0. I found it very useful in determining what new features and enhancements to existing feature to review with our clients. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 19 Oct 2006 10:32 AM Subject: What's New 7.x WBT ** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi __20060125___This posting was submitted with HTML in it___
Re: What's New 7.x WBT
** This course is also required if you plan to update your RSP or RAC certifications. I also found it be a very useful detailed overview of the new features, some of which aren'tnearly explained as well in the technical docs as in the course. Regards, Michael Gould U.S. House of Representatives On 10/19/06, Roger Justice [EMAIL PROTECTED] wrote: ** This course is required prior to taking CMDB 2.0. I found it very useful in determining what new features and enhancements to existing feature to review with our clients. -Original Message-From: [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Thu, 19 Oct 2006 10:32 AMSubject: What's New 7.x WBT ** Has anyone taken this? Impressions? I was enrolling in CMDB 2.0 and the 'recommended' I take this before I get CMDB 2.0. Den__20060125___This posting was submitted with HTML in it___ Check out the new AOL . Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Character Fields
Lisa, The only way I know to change the color of the text in a character field is to put on colored glasses. On the other hand... If you can use a View field to display the text then you can use as much HTML and flaming/spinning icons as you might ever want to. On the other, other hand... You can also (on the Mid-Tier only) use javascript to parse the text and add extra formatting that the browser might render properly for you too. But that is far from something that I would suggest anyone actually do. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was
Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release
Hey Michelle, It seems that since our upgrade to 7.0 our historical flashboards data has stopped collecting. Have you run across this? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, September 21, 2006 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Agreed. It has seemed this way since the moment I installed 6.3.0 and subsequent patches. It has gotten worse (not better) since applying Mid-Tier 7.0 Patch 1. Nothing but issues. They STILL haven't fixed the Modulo Operator issue. I can't believe that they released Mid-Tier 7.0.x with this GLARING KNOWN issue that was introduced in Mid-Tier 6.3 patch 17. Maybe the bug that they fixed in Patch 17 (SW00233593 Midtier loses precision during multiplication or division operation when both operands are integer), broke other calculations. They need to fix it or pull it and revert back to Mid-Tier 6.3 Patch 13. That patch represents the last time Flashboards kind of worked albeit with multiple workarounds. And the modulo operator rendered properly on the Mid-Tier in other workflow. Don't you think it weird that there have been at least 18 patches for 6.3 and not one of them specific to Flashboards? Although, tech support has provided a specific FB jar file to fix a history collection issue, there has been nothing generally available on the patch list. ...stepping down from my rant box... On the positive side, I am very happy that they are finally addressing at least the bug mentioned in the subject line. Michelle (The opinions expressed here are my own and not that of Mary Kay.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 21, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Great. I am constantly looking into Flash problems. This product needs a LOT of improvement. I feel like it is a beta and we are the testers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, September 11, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hi, Brian: Remember the issue we were dealing with a few months ago when displaying version 6.3 Flashboards on Mid-Tier 7.0. The error message we received in place of the Flashboard image was: Range(double, double): require lower=upper. As we both know there was a work-around we had to apply in the interim. I just received word from Remedy Tech support that this issue is suppose to be fixed in a future 7.0 release. My Environment: Mid-Tier 7.0 (Win 2003, IIS, Servlet Exec 5.0P06) ARS 6.3, patch 11 (Win 2003, Remote SQL Server 2000) Remedy User Tool 6.3, patch 16 (Win XP Pro) Remedy Admin Tool 6.3 special support patch (Win XP Pro) Thanks, Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Character Fields
The view field sounds good, but I also need the extra added benefit of changing the text as well. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, October 19, 2006 12:11 PM To: arslist@ARSLIST.ORG Subject: Re: Character Fields Lisa, The only way I know to change the color of the text in a character field is to put on colored glasses. On the other hand... If you can use a View field to display the text then you can use as much HTML and flaming/spinning icons as you might ever want to. On the other, other hand... You can also (on the Mid-Tier only) use javascript to parse the text and add extra formatting that the browser might render properly for you too. But that is far from something that I would suggest anyone actually do. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** It was working fine before, they should have just left well enough alone. I don't know why they didn't test it first. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick CookSent: October 19, 2006 12:13 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was
Re: Remedy Support Site - Fixed?
** So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me: You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Valid ID to Access the web. Thank you for your cooperation. Is there a trick around this? On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, I have been able to submit tickets since Monday (and support for non-website issues has been as good as usual), using the scenario you mentioned, Pat. It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not being changed for downloads when I select a different one. I can get patches that way, but not product downloads. And I happen to be hosed until I can get a particular download, unfortunately. Blind Rhesus monkeys with raging hemorrhagic fever could have tested this as well as whoever actually tested it. I know that Remedy has lots of people experienced intesting releases, so why was this one done so poorly, if at all? I'll try to keep from speculating publicly, but I have my suspicions, as do many of you. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** Rick, -- I got it.. 1st I had to add my supportidunder the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage..2nd is Remedy (previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung
Re: Remedy Support Site - Fixed? ADM: sigh
** If this keeps up BMC Remedy may already have won itself the "Wake up and Smell the Coffee" Award for 2007. Part of me wants to suggest that this thread is somewhat straying, and most of me just wants to let you work out your issues with support here, since it sounds like you have a better shot at it here than trying to submit tickets. (perhaps they are using the arslist members as their testers). Daniel Disclaimer: Personally, the site was working fine for me a few days ago, haven't checked today -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Coby WestSent: October 19, 2006 13:32To: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** I get the same thing. I'm also not able to reset my password on the site. I think the guy in the tie is giggling hysterically with the raging monkey fever. Coby -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of Ron TavaresSent: Thursday, October 19, 2006 10:24 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me: "You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Valid ID to Access the web. Thank you for your cooperation." Is there a trick around this? __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** I think I just sent the solution . look for the post that says 1 2 3 On 10/19/06, Ron Tavares [EMAIL PROTECTED] wrote: ** So are we saying that this is fixed? Becuase I am still having an issue. I log in via bmc.com/support, it lets me in fine, I click to submit an issue, and it tells me: You have reached this page due to not having an ID in the Customer Support System. Please contact Customer Support for a Valid ID to Access the web. Thank you for your cooperation. Is there a trick around this? On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, I have been able to submit tickets since Monday (and support for non-website issues has been as good as usual), using the scenario you mentioned, Pat. It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not being changed for downloads when I select a different one. I can get patches that way, but not product downloads. And I happen to be hosed until I can get a particular download, unfortunately. Blind Rhesus monkeys with raging hemorrhagic fever could have tested this as well as whoever actually tested it. I know that Remedy has lots of people experienced intesting releases, so why was this one done so poorly, if at all? I'll try to keep from speculating publicly, but I have my suspicions, as do many of you. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** Rick, -- I got it.. 1st I had to add my supportidunder the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage..2nd is Remedy (previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message-From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages
Re: Remedy Support Site - Fixed?
** Ahh, I see. Now I am in. Guess I was clicking too fast and not reading. THANK YOU, my head was starting to hurt. On 10/19/06, Lammey, Peter A. [EMAIL PROTECTED] wrote: The trick is no click the Submit New Issue link below the sectionwhere it says Remedy and Marimba Heritage Customers I feel your painI was clicking and reclicking the Submit New Issueat the top of the page not realizing that it is a link to login withyour Customer ID if you had purchased a BMC product.It looks like they tried to separate the systems into two windows that validate if you can submit either an issue BMC related or one that isRemedy/Marimba related but it obviously was not done in a clear way.Despite this, can ANYONE attach a file to a support ticket in the new system?It doesnt ever seem to work for me.It might be our company'sfirewalls though...ThanksPeter LammeyESPN MIT Technical Services Applications Management860-766-4761 From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron TavaresSent: Thursday, October 19, 2006 1:24 PM To: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**So are we saying that this is fixed?Becuase I am still having anissue.I log in via bmc.com/support, it lets me in fine, I click tosubmit an issue, and it tells me:You have reached this page due to not having an ID in the CustomerSupport System. Please contact Customer Support for a Valid ID to Access the web.Thank you for your cooperation.Is there a trick around this?On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, I have been able to submit tickets since Monday (and supportfor non-website issues has been as good as usual), using the scenarioyou mentioned, Pat.It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not beingchanged for downloads when I select a different one.I can get patchesthat way, but not product downloads.And I happen to be hosed until I can get a particular download, unfortunately. Blind Rhesus monkeys with raging hemorrhagic fever could havetested this as well as whoever actually tested it.I know that Remedyhas lots of people experienced in testing releases, so why was this one done so poorly, if at all?I'll try to keep from speculating publicly,but I have my suspicions, as do many of you. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** Rick, -- I got it.. 1st I had to add my support id under the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner ofmanage my issues.. -1st is Heretage..2nd is Remedy(previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Even worse, it's like a bad movie that you haveto watch so that you can write a required report on it for class.Is itany coincidence that the final business day of the good one was Friday the 13th?Should that have been an omen for the implementers?Inretrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy inthe upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ...I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi[EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. andcannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi[EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't.. I just can't use a productthat Violates the very RULES for POOR design that were taught me from meyouth up.. by a wise master builder of tools and applications.. his name was Remedy..sniffsniff to put the Kitchen Sink in with themenus.. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message- From: Action Request System discussion ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
Sorry, but we see it on V7 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: 19 October 2006 16:04 To: arslist@ARSLIST.ORG Subject: Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) I had the same problem on various version of 5.X and 6.X, but didn't see it yet on v7. George On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Igor: I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool might fix it. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results ! -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of igor ivanov Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) Hey, Listers! ARS 6.03 p16 win2k MSSQL 2000 The Window Menu in WUT works when you login and open forms. Then, after some...things ???, it shows only basic sub-menus: New Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons. There is no Line and open windows 1, 2, ... is it known bug? BTW When you select BMC Remedy AR System Server from Product Information Menu on Support Central there are only two Versions (7.0.0 and 7.0.1) available, and for BMC Software Usage for Clients it is three: 7.0.0, 7.0.1, 7.0.2 are we back-in-the-future again ? back-to-the-old-good-days better, isn't it ? Regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Query question
How do you want to present the results, probably in a table? In that case you could sort the records based on the timestamp and limit the chunk size to 5.. George On 10/19/06, Joran, Peter P CTR OSD CIO [EMAIL PROTECTED] wrote: ** All This seems like a very simple question but I'm stumped. How can I return just the oldest 5 records from a query? It's a metric that is almost useless but the customer is not budging. Many Thanks! Pete __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Text Fields
Greetings! Is there anyway to change the text in a text field using workflow? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Convert Remedy Date/Only Field
Good Afternoon, I am trying to convert Remedy Date/Only field to a date for reporting purposes, and discovered that the Date/Only field stores date information as the number of days from the beginning of its range relative to 1/1/4713 B.C. Is there a script that I can use to convert the Date field data to a date? Any assistance is greatly appreciated. Many Thanks. Audrey Franklin Senior Systems Analyst New York University [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Text Fields
** Not entirely sure what you mean. Are you wanting to change the values in a character field? Is this field related to a menu? Rick On 10/19/06, Kemes, Lisa [EMAIL PROTECTED] wrote: Greetings!Is there anyway to change the text in a text field using workflow?Lisa __20060125___This posting was submitted with HTML in it___
Re: Text Fields
Yes. I don't know what you're actually trying to accomplish, so if you'll go into a little more detail in that area, we can probably guide you along the correct path. Tim -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, October 19, 2006 2:20 PM To: arslist@ARSLIST.ORG Subject: Text Fields Greetings! Is there anyway to change the text in a text field using workflow? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Text Fields
** Lisa, No there isn't. The way you get that effect is to create a Display only field, with no label, and check the Display as Text checkbox. You'll also want to check the Disable Change Flag and hide the expand box. Once you have that field on your form, create an Active link(s) that sets the value to what you want when you want. Thad Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/19/2006 11:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Text Fields Greetings! Is there anyway to change the text in a text field using workflow? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** I tried downloading a patch from the new website and here is the screenshot of the error that I am getting once I put the user name and password : rpatches,Supp0rt89 in Tyra NunnRemedy Application/Administrator312 8th Ave17th FloorNashville, TN 37234615-253-3113 Office615-498-1378 Cell[EMAIL PROTECTED] Email "Mueller, Doug" [EMAIL PROTECTED] 10/19/2006 10:21 AM -Original Message-From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3Sent: Tuesday, October 17, 2006 10:01 AMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: "Vantive Houston Data Conversion". Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it_20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ remedywebsupportissue.doc Description: MS-Word document BEGIN:VCARD VERSION:2.1 X-GWTYPE:USER FN:Tyra Nunn TEL;WORK:615-253-3113 ORG:;Finance and Administration EMAIL;WORK;PREF:[EMAIL PROTECTED] N:Nunn;Tyra END:VCARD ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
Thanks Patrick - I logged in, but I can't find manage ids. Quoting patrick zandi [EMAIL PROTECTED]: Rick, -- I got it.. 1st I had to add my support id under the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner of manage my issues.. -1st is Heretage.. 2nd is Remedy (previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Even worse, it's like a bad movie that you have to watch so that you can write a required report on it for class. Is it any coincidence that the final business day of the good one was Friday the 13th? Should that have been an omen for the implementers? In retrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy in the upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ... I am expecting a Scream.wavfile to kick in.. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. and cannot even find 1 word with remedy in it ? Have we changed the product name ? AGAIN ! help. On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't .. I just can't use a product that Violates the very RULES for POOR design that were taught me from me youth up.. by a wise master builder of tools and applications.. his name was Remedy.. sniff sniff to put the Kitchen Sink in with the menus .. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message- *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ]*On Behalf Of *McKenzie, James J C-E LCMC HQISEC/L3 *Sent:* Tuesday, October 17, 2006 10:01 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Remedy Support Site - Fixed? ** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGarslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGarslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue
Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
Title: RE: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) ** Peter: Bug it. James McKenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Thursday, October 19, 2006 10:58 AM To: arslist@ARSLIST.ORG Subject: Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) Sorry, but we see it on V7 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of George Barsan Sent: 19 October 2006 16:04 To: arslist@ARSLIST.ORG Subject: Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) I had the same problem on various version of 5.X and 6.X, but didn't see it yet on v7. George On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Igor: I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool might fix it. James McKenzie L-3 GSI Innovative Solutions - Extraordinary Results ! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of igor ivanov Sent: Thursday, October 19, 2006 7:33 AM To: arslist@ARSLIST.ORG Subject: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu) Hey, Listers! ARS 6.03 p16 win2k MSSQL 2000 The Window Menu in WUT works when you login and open forms. Then, after some...things ???, it shows only basic sub-menus: New Window/Cascade;Tile Horizontally;Tile Vertically;Arrange Icons. There is no Line and open windows 1, 2, ... is it known bug? BTW When you select BMC Remedy AR System Server from Product Information Menu on Support Central there are only two Versions (7.0.0 and 7.0.1) available, and for BMC Software Usage for Clients it is three: 7.0.0, 7.0.1, 7.0.2 are we back-in-the-future again ? back-to-the-old-good-days better, isn't it ? Regards, igor ivanov ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org __20060125___This posting was submitted with HTML in it___
Re: Text Fields
** Thanks guys. So in order to change the color of the font, you have to use a Text field, but you can't change the text with workflow. In order to change the text with workflow, you have to create a Display only field, but cannot change the color of the font. I think I'll just use the View field. But then again, I don't think I can change the text of a view field with workflow can I? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad EsserSent: Thursday, October 19, 2006 2:36 PMTo: arslist@ARSLIST.ORGSubject: Re: Text Fields ** Lisa, No there isn't. The way you get that effect is to create a Display only field, with no label, and check the "Display as Text" checkbox. You'll also want to check the "Disable Change Flag" and hide the expand box. Once you have that field on your form, create an Active link(s) that sets the value to what you want when you want. Thad "Kemes, Lisa" [EMAIL PROTECTED] Sent by: "Action Request System discussion list(ARSList)" arslist@ARSLIST.ORG 10/19/2006 11:20 AM Please respond toarslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Text Fields Greetings! Is there anyway to change the text in a text field using workflow?Lisa___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.***__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
Title: RE: Remedy Support Site - Fixed? ** Not sure I see what the problem is. Ive used it without incident for the last few days. User error? J Richard From: Mueller, Doug [mailto:[EMAIL PROTECTED] Sent: Thursday, October 19, 2006 8:22 AM Subject: Re: Remedy Support Site - Fixed? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: I 'discovered' this yesterday. That and the looping Remedy link if you go to www.bmc.com/support. About drove me nuts... James Mckenzie L-3 GSI From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Ahh..That was it... I got logged in but I kept following the View Update Issues link under the BMC section Im in now Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of McKenzie, James J C-E LCMC HQISEC/L3 Sent: Tuesday, October 17, 2006 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? ** Peter: Make sure you are using the REMEDY site and not the BMC site. They are right on top of each other. Yes, BAD DESIGN... James Mckenzie L-3 GSI -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lammey, Peter A. Sent: Tuesday, October 17, 2006 9:33 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Support Site - Fixed? I cant get in. Ive got a ticket with Customer Care on it and they are sending emails for me to try different things but its not working. I keep getting to the page that says I do not have a Customer Care ID even though I use the email address that Customer Care sent me. Even when I try the Forgot my Password link and follow the other steps on the pages I get to a page that indicates there was an error. I tried calling BMC support but I was left on hold for a hour so I just hung up. IMHO - This new site sucks! Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lucero, Michelle - IST contractor Sent: Tuesday, October 17, 2006 12:27 PM To: arslist@ARSLIST.ORG Subject: Remedy Support Site - Fixed? Hey, Y'all: My account has been fixed. Can someone else who was having issues, yesterday check theirs? I am able to see some of my cases now. I'm so proud of them. I love this site. The contents of the Created By column on the Update Issue Details table is kind of cute: Vantive Houston Data Conversion. Yep, we notice everything. :) Since, it seems to be kind of difficult to get through to Customer Service, may I suggest to the individuals managing the new site to add some type of temporary Feedback link to automatically submit issues/enhancements specific to the website. If someone saw a link on the page already, please let me know. Just in case someone's listening: 1. Decrease the size of the height and width of the top and left banners, respectively. It's causing a serious and annoying scroll issue in the actual mid-tier frame. 2. I've only seen a logout link on one page. Someone mentioned seeing it somewhere else. Either add a logout button to each page, or make it plainly visible. So far when I can't quite remember where I've seen the logout link, I've been using http://support.bmc.com/arsys/servlet/LogoutServlet to logout of their site. Overall, I'm pleased. I'm sure it only gets better from here. Michelle __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Text Fields
Lisa, You may change the text value to be the value of another field. Attached is the screen shot of where you can make it happen. For a text field, change label = change text. Not sure if this is helpful to you. Jason Niu Remedy Skilled Professional Remedy System Operation GETS - Enterprise Systems Management Alliance Bernstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kemes, Lisa Sent: Thursday, October 19, 2006 2:20 PM To: arslist@ARSLIST.ORG Subject: [ARSLIST] Text Fields Greetings! Is there anyway to change the text in a text field using workflow? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time - pre-cache
Thanks for everyone's input on this. Unfortunately, our admins can't get this to work. We just get back the Error: with no additional text. So, I'm stuck ensuring I've accessed all the forms before I sign off. Anyone else written another script? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kyle Whitley Sent: Wednesday, October 18, 2006 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Has anyone gotten this script to work with https? It seems to work fine on web server without https, but not with one that is. Kyle Grooms, Frederick W wrote: When Remedy sent me the perl script it was in a zip file that included a sample urls.txt file. Here is what was in it (between the cut here lines): - - - - - cut here - - - - - forms/jsayers-d600/RESOURCE/Default+Admin+ViewLOCAL forms/jsayers-d600/RESOURCE_Home/standard - - - - - cut here - - - - - Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie Sent: Tuesday, October 17, 2006 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Does anyone have a sample of the urls.txt file so I can manually create it for my lan admin team? Thanks, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Michiel Beijen Sent: Tuesday, October 17, 2006 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache If I remember correctly the perl script was supposed to be called from a batch (cron or a windows equivalent like at) You can schedule it at non-peak times such as every day 4 am. Be sure not to let it clash with any scheduled downtime of your remedy server for backup or other purposes. Kind regards, Michiel. On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Graphic images
** all, Where are the images kept in the database. Thank youPortions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___
Re: Graphic images
** Form details are stored in a Blob/Clob depending on the database and cannot be downloaded. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 19 Oct 2006 3:02 PM Subject: Graphic images ** all, Where are the images kept in the database. Thank you Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125___This posting was submitted with HTML in it___
Re: Convert Remedy Date/Only Field
Thomas, I am working with Oracle 9i database. Will look for your post on the ARSLIST. Thanks, --Audrey - Original Message - From: Thomas Bean [EMAIL PROTECTED] Date: Thursday, October 19, 2006 3:16 pm Subject: Re: Convert Remedy Date/Only Field Audrey, From what type of database are you reading the date values? I have previously posted date field conversion functions for MS-SQL, Oracle, and Informix. You can find these in the ARSList archives under a thread titled Integer date conversion in Business Object WebIntelligence, from late last month. --Thomas - Original Message - From: Audrey Franklin [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general Sent: Thursday, October 19, 2006 13:21 Subject: Convert Remedy Date/Only Field Good Afternoon, I am trying to convert Remedy Date/Only field to a date for reporting purposes, and discovered that the Date/Only field stores date information as the number of days from the beginning of its range relative to 1/1/4713 B.C. Is there a script that I can use to convert the Date field data to a date? Any assistance is greatly appreciated. Many Thanks. Audrey Franklin Senior Systems Analyst New York University [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: ITSM 7.0 permissions summary ?
You can also check the following docs: ITSM Configuration Quick Start page 2 (of 2) ITSM Config Guide page 102-118 (Chapter 5) Rgds, Chris ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Text Fields
** Lisa, I stand corrected (see Jason's post). It used to be that you couldn't do that, I'm not sure which version they slipped that in. So based on what Jason said, you can use a text field, and change the color of the font as well as changing the text with workflow. The key here is that with a text field, the text is a Label. Thank you Jason, there's always something to learn. :-) Thad Argue for your limitations, and sure enough, they're yours.-- Richard Bach Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/19/2006 11:50 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Text Fields ** Thanks guys. So in order to change the color of the font, you have to use a Text field, but you can't change the text with workflow. In order to change the text with workflow, you have to create a Display only field, but cannot change the color of the font. I think I'll just use the View field. But then again, I don't think I can change the text of a view field with workflow can I? Lisa From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Thad Esser Sent: Thursday, October 19, 2006 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Text Fields ** Lisa, No there isn't. The way you get that effect is to create a Display only field, with no label, and check the Display as Text checkbox. You'll also want to check the Disable Change Flag and hide the expand box. Once you have that field on your form, create an Active link(s) that sets the value to what you want when you want. Thad Kemes, Lisa [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/19/2006 11:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Text Fields Greetings! Is there anyway to change the text in a text field using workflow? Lisa ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** __20060125___This posting was submitted with HTML in it___
Re: Remedy Support Site - Fixed?
** I found it too - thanks for the help Patrick. Very poorly designed web site. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ron TavaresSent: October 19, 2006 1:57 PMTo: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed? ** Ahh, I see. Now I am in. Guess I was clicking too fast and not reading. THANK YOU, my head was starting to hurt. On 10/19/06, Lammey, Peter A. [EMAIL PROTECTED] wrote: The trick is no click the "Submit New Issue" link below the sectionwhere it says "Remedy and Marimba Heritage Customers" I feel your painI was clicking and reclicking the Submit New Issueat the top of the page not realizing that it is a link to login withyour Customer ID if you had purchased a BMC product.It looks like they tried to separate the systems into two windows that validate if you can submit either an issue BMC related or one that isRemedy/Marimba related but it obviously was not done in a clear way.Despite this, can ANYONE attach a file to a support ticket in the new system?It doesnt ever seem to work for me.It might be our company'sfirewalls though...ThanksPeter LammeyESPN MIT Technical Services Applications Management860-766-4761From: Action Request System discussion list(ARSList)[mailto:arslist@ARSLIST.ORG] On Behalf Of Ron TavaresSent: Thursday, October 19, 2006 1:24 PM To: arslist@ARSLIST.ORGSubject: Re: Remedy Support Site - Fixed?**So are we saying that this is fixed?Becuase I am still having anissue.I log in via bmc.com/support, it lets me in fine, I click tosubmit an issue, and it tells me:"You have reached this page due to not having an ID in the CustomerSupport System.Please contact Customer Support for a Valid ID to Access the web.Thank you for your cooperation."Is there a trick around this?On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Oh, I have been able to submit tickets since Monday (and supportfor non-website issues has been as good as usual), using the scenarioyou mentioned, Pat.It's downloads that are hosed, since my default (and invalid) support ID, which I cannot change, is apparently not beingchanged for downloads when I select a different one.I can get patchesthat way, but not product downloads.And I happen to be hosed until I can get a particular download, unfortunately. Blind Rhesus monkeys with raging hemorrhagic fever could havetested this as well as whoever actually tested it.I know that Remedyhas lots of people experienced in testing releases, so why was this one done so poorly, if at all?I'll try to keep from speculating publicly,but I have my suspicions, as do many of you. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** Rick, -- I got it.. 1st I had to add my support id under the manage id's 2nd, had to make my support id as the currnent. 3rd, had to submit a ticket under the 2nd banner ofmanage my issues.. -1st is Heretage..2nd is Remedy(previously getting a popup error.. ) now you get the mid-tier.. Looks good.. just scary getting there.. On 10/19/06, Rick Cook [EMAIL PROTECTED] wrote: ** Even worse, it's like a bad movie that you haveto watch so that you can write a required report on it for class.Is itany coincidence that the final business day of the good one was Friday the 13th?Should that have been an omen for the implementers?Inretrospect, perhaps. Rick On 10/19/06, patrick zandi [EMAIL PROTECTED] wrote: ** this is like a BAD movie.. that guy inthe upper left.. keeps smiling at me.. like.. I've got you trapped now ... he he he ...I am expecting a Scream.wav file to kick in.. On 10/19/06, patrick zandi[EMAIL PROTECTED] wrote: I think I tossed the email of where do I go .. to log in a ticket.. I looked through the list of ages.. andcannot even find 1 word with remedy in it ? Have we changed the product name ?AGAIN ! help. On 10/19/06, patrick zandi[EMAIL PROTECTED] wrote: WOW, I logged in today.. and tried to submit a ticket.. in the voice of Mr. Crabs I can't.. I just can't use a productthat Violates the very RULES for POOR design that were taught me from meyouth up.. by a wise master builder of tools and applications.. his name was Remedy..sniffsniff to put the Kitchen Sink in with themenus.. it breaks me heart ... On 10/19/06, Mueller, Doug [EMAIL PROTECTED] wrote: ** -Original Message- From: Action Request System discussion ___UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted
Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)
let's see: i've submitted it to [EMAIL PROTECTED]: issue ID ISS03001168 (10/19/2006 12:30 PM) ii ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Mid Tier - Long Applet Load Time - pre-cache
Turn on debugging for the script and see what is causing the error. I believe this would be option -d 1. I can't remember all the levels 1-4 they may be more I am not sure. This will help you determine what the issue is. Kyle Blodgett, Jamie wrote: Thanks for everyone's input on this. Unfortunately, our admins can't get this to work. We just get back the Error: with no additional text. So, I'm stuck ensuring I've accessed all the forms before I sign off. Anyone else written another script? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kyle Whitley Sent: Wednesday, October 18, 2006 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Has anyone gotten this script to work with https? It seems to work fine on web server without https, but not with one that is. Kyle Grooms, Frederick W wrote: When Remedy sent me the perl script it was in a zip file that included a sample urls.txt file. Here is what was in it (between the cut here lines): - - - - - cut here - - - - - forms/jsayers-d600/RESOURCE/Default+Admin+ViewLOCAL forms/jsayers-d600/RESOURCE_Home/standard - - - - - cut here - - - - - Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Blodgett, Jamie Sent: Tuesday, October 17, 2006 4:40 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Does anyone have a sample of the urls.txt file so I can manually create it for my lan admin team? Thanks, Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Michiel Beijen Sent: Tuesday, October 17, 2006 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache If I remember correctly the perl script was supposed to be called from a batch (cron or a windows equivalent like at) You can schedule it at non-peak times such as every day 4 am. Be sure not to let it clash with any scheduled downtime of your remedy server for backup or other purposes. Kind regards, Michiel. On 10/17/06, Blodgett, Jamie [EMAIL PROTECTED] wrote: ** As suspected, Remedy states that the cache process works as designed. They did provide the 'unsupported' Perl script. I'm going to have our server team run through the process this weekend to see if we can get it working. However, my question is this, now that I have the Perl script, how do I have it run everytime I need to flush the cache? I can have the server support run it for me this once, but I'm thinking maybe it needs to be scheduled? Sorry, I'm clueless about the scripting side. This will be a great learning experience. Thanks everyone! Jamie CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org -- Kyle Whitley IT System Support Professional Office of Information and Instructional Technology (OIIT) Board of Regents of the University System of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Remedy Support Site - Fixed?
** So, After finally getting a hold of someone at Remedy, I was finally able to get someone to reset my support website password (3 ½ days mind you for a password reset). At least I can get into the site now and download the patches I need. Sheesh, what a hassle. Christopher P. Gillman __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___
Re: Text Fields
** Thanks to everyone! I found out another way to do this. I'm going to use a View Field and put an HTML snippet in it. I can update the view field with the HTML code very easily with a set fields action. Also, another benefit, I can center the text automatically with HTML. I was going to have to do a count on the field and then add spaces to make it centered. Thanks so much for your help!!Lisa __20060125___This posting was submitted with HTML in it___
Re: Mid Tier - Long Applet Load Time - pre-cache
He actually did that. =( He tried levels 1 - 5 (again, neither of us know what levels were valid). No more details. The script looks like it returns '- Error:' when if ($res-is_error). But it's supposed to return: print - Error:\n We aren't getting the '\n'. Of course, it's 'unsupported', so no help from Remedy. -Jamie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kyle Whitley Sent: Thursday, October 19, 2006 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Turn on debugging for the script and see what is causing the error. I believe this would be option -d 1. I can't remember all the levels 1-4 they may be more I am not sure. This will help you determine what the issue is. Kyle Blodgett, Jamie wrote: Thanks for everyone's input on this. Unfortunately, our admins can't get this to work. We just get back the Error: with no additional text. So, I'm stuck ensuring I've accessed all the forms before I sign off. Anyone else written another script? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Kyle Whitley Sent: Wednesday, October 18, 2006 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier - Long Applet Load Time - pre-cache Has anyone gotten this script to work with https? It seems to work fine on web server without https, but not with one that is. Kyle Grooms, Frederick W wrote: When Remedy sent me the perl script it was in a zip file that included a sample urls.txt file. Here is what was in it (between the cut here lines): - - - - - cut here - - - - - forms/jsayers-d600/RESOURCE/Default+Admin+ViewLOCAL forms/jsayers-d600/RESOURCE_Home/standard - - - - - cut here - - - - - Fred CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release
Hey, Brian: Thanks for the heads up. We haven't upgraded our regular dev nor prod ARS servers to ARS 7.0 yet. We have a separate fresh-install ARS 7.0 server with ITSM 7.0 installed, but we haven't ported over any of our existing Flashboards, yet. I'll have to export/import some of our 6.3 historical ones to our 7.0 ARS/ITSM server and check it out as well. ...and Brian I wouldn't doubt that this is an issue in 7.0. Since the historical issue on 6.3 was only fixed with a special jar file that was provided by support. To my knowledge, this 6.3 flashboards.jar file was never made generally available. I'll keep you posted on our testing. Michelle Dev and Prod Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 6.3, P11 Win 2003, SQL Server 2000 Sandbox Servers Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 7.0, P1 Win 2003, SQL Server 2000 - Unicode -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, October 19, 2006 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hey Michelle, It seems that since our upgrade to 7.0 our historical flashboards data has stopped collecting. Have you run across this? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, September 21, 2006 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Agreed. It has seemed this way since the moment I installed 6.3.0 and subsequent patches. It has gotten worse (not better) since applying Mid-Tier 7.0 Patch 1. Nothing but issues. They STILL haven't fixed the Modulo Operator issue. I can't believe that they released Mid-Tier 7.0.x with this GLARING KNOWN issue that was introduced in Mid-Tier 6.3 patch 17. Maybe the bug that they fixed in Patch 17 (SW00233593 Midtier loses precision during multiplication or division operation when both operands are integer), broke other calculations. They need to fix it or pull it and revert back to Mid-Tier 6.3 Patch 13. That patch represents the last time Flashboards kind of worked albeit with multiple workarounds. And the modulo operator rendered properly on the Mid-Tier in other workflow. Don't you think it weird that there have been at least 18 patches for 6.3 and not one of them specific to Flashboards? Although, tech support has provided a specific FB jar file to fix a history collection issue, there has been nothing generally available on the patch list. ...stepping down from my rant box... On the positive side, I am very happy that they are finally addressing at least the bug mentioned in the subject line. Michelle (The opinions expressed here are my own and not that of Mary Kay.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 21, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Great. I am constantly looking into Flash problems. This product needs a LOT of improvement. I feel like it is a beta and we are the testers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, September 11, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hi, Brian: Remember the issue we were dealing with a few months ago when displaying version 6.3 Flashboards on Mid-Tier 7.0. The error message we received in place of the Flashboard image was: Range(double, double): require lower=upper. As we both know there was a work-around we had to apply in the interim. I just received word from Remedy Tech support that this issue is suppose to be fixed in a future 7.0 release. My Environment: Mid-Tier 7.0 (Win 2003, IIS, Servlet Exec 5.0P06) ARS 6.3, patch 11 (Win 2003, Remote SQL Server 2000) Remedy User Tool 6.3, patch 16 (Win XP Pro) Remedy Admin Tool 6.3 special support patch (Win XP Pro) Thanks, Michelle ESM Mission: To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
How to Crash the user tool
**
Attached is a zip file renamed to .txt to bypass file
type filtering.
Steps to take to re-produce in this def
is:
1. open the form in submit mode
2. press button
3. when dialog opens press button
again
Your user tool should now be crashed. This has
been tested on v6.3 no patch and v6.3 patch 18. I would submit this as a
bug but my support contract expired 30 Sept so I figured I would share it with
someone. Feel free to submit it as a bug yourself if you see
fit.
The scenario this is reproducing,
I have a main form that is opening a sub form on button
press. I do not wish to have this sub form open if the primary form has
not been submitted yet. So I set a flag field on the parent field and then
do a submit. I have an after submit AL that opens the newly submitted
record in a modify window The user has levied a requirement on me that
they do not want more than one copy of the window open at a time, therefore I
send an event to the recently submitted window to close. On display of the
modify window I have an AL that checks for the flag being set and if it is it
opens the sub form in a dialog window. At this point everything seems to
work fine until that dialog box closes...as soon as it does the user tool
crashes. I have been able to modify my workflow to bypass this problem and
it is no longer an issue but I was able to build this test app to replicate the
issue.
Enjoy
L. J. HeadSoftware
EngineerRemedy Approved Consultant
__20060125___This posting was submitted with HTML in it___
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Re: Query question
Try this ( in SQL server environment): Select Top 5 C1, C3 (list of fields) FROM t204 (helpdesk table id) where Dateadd(ss,C3,'1/1/1970 00:00:000') '10/1/2006' HIH, Jason Niu Remedy Skilled Professional GETS - Enterprise Systems Management Alliance Bernstein -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joran, Peter P CTR OSD CIO Sent: Thursday, October 19, 2006 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Query question I need to put in a Crystal report. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Thursday, October 19, 2006 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Query question How do you want to present the results, probably in a table? In that case you could sort the records based on the timestamp and limit the chunk size to 5.. George On 10/19/06, Joran, Peter P CTR OSD CIO [EMAIL PROTECTED] wrote: ** All This seems like a very simple question but I'm stumped. How can I return just the oldest 5 records from a query? It's a metric that is almost useless but the customer is not budging. Many Thanks! Pete __20060125___This posting was submitted with HTML in it___ __ _ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org - The information contained in this transmission may be privileged and confidential and is intended only for the use of the person(s) named above. If you are not the intended recipient, or an employee or agent responsible for delivering this message to the intended recipient, any review, dissemination, distribution or duplication of this communication is strictly prohibited. If you are not the intended recipient, please contact the sender immediately by reply e-mail and destroy all copies of the original message. Please note that we do not accept account orders and/or instructions by e-mail, and therefore will not be responsible for carrying out such orders and/or instructions. If you, as the intended recipient of this message, the purpose of which is to inform and update our clients, prospects and consultants of developments relating to our services and products, would not like to receive further e-mail correspondence from the sender, please reply to the sender indicating your wishes. In the U.S.: 1345 Avenue of the Americas, New York, NY 10105. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release
Thanks. I have had a ticket open all day with support. They just responded back that they think this is a server team issue. So 7 hours to route my request to the correct group. No solution or even a phone call but at least it is with the correct group. :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, October 19, 2006 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hey, Brian: Thanks for the heads up. We haven't upgraded our regular dev nor prod ARS servers to ARS 7.0 yet. We have a separate fresh-install ARS 7.0 server with ITSM 7.0 installed, but we haven't ported over any of our existing Flashboards, yet. I'll have to export/import some of our 6.3 historical ones to our 7.0 ARS/ITSM server and check it out as well. ...and Brian I wouldn't doubt that this is an issue in 7.0. Since the historical issue on 6.3 was only fixed with a special jar file that was provided by support. To my knowledge, this 6.3 flashboards.jar file was never made generally available. I'll keep you posted on our testing. Michelle Dev and Prod Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 6.3, P11 Win 2003, SQL Server 2000 Sandbox Servers Mid-Tier 7.0, P1 Win 2003 IIS 6.0, Servlet Exec ARS Server 7.0, P1 Win 2003, SQL Server 2000 - Unicode -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, October 19, 2006 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hey Michelle, It seems that since our upgrade to 7.0 our historical flashboards data has stopped collecting. Have you run across this? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Thursday, September 21, 2006 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Agreed. It has seemed this way since the moment I installed 6.3.0 and subsequent patches. It has gotten worse (not better) since applying Mid-Tier 7.0 Patch 1. Nothing but issues. They STILL haven't fixed the Modulo Operator issue. I can't believe that they released Mid-Tier 7.0.x with this GLARING KNOWN issue that was introduced in Mid-Tier 6.3 patch 17. Maybe the bug that they fixed in Patch 17 (SW00233593 Midtier loses precision during multiplication or division operation when both operands are integer), broke other calculations. They need to fix it or pull it and revert back to Mid-Tier 6.3 Patch 13. That patch represents the last time Flashboards kind of worked albeit with multiple workarounds. And the modulo operator rendered properly on the Mid-Tier in other workflow. Don't you think it weird that there have been at least 18 patches for 6.3 and not one of them specific to Flashboards? Although, tech support has provided a specific FB jar file to fix a history collection issue, there has been nothing generally available on the patch list. ...stepping down from my rant box... On the positive side, I am very happy that they are finally addressing at least the bug mentioned in the subject line. Michelle (The opinions expressed here are my own and not that of Mary Kay.) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Thursday, September 21, 2006 9:55 AM To: arslist@ARSLIST.ORG Subject: Re: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Great. I am constantly looking into Flash problems. This product needs a LOT of improvement. I feel like it is a beta and we are the testers. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor Sent: Monday, September 11, 2006 2:08 PM To: arslist@ARSLIST.ORG Subject: Flashboard Bug SW00246348 (Range(double, double)) will be fixed in next 7.0 release Hi, Brian: Remember the issue we were dealing with a few months ago when displaying version 6.3 Flashboards on Mid-Tier 7.0. The error message we received in place of the Flashboard image was: Range(double, double): require lower=upper. As we both know there was a work-around we had to apply in the interim. I just received word from Remedy Tech support that this issue is suppose to be fixed in a future 7.0 release. My Environment: Mid-Tier 7.0 (Win 2003, IIS, Servlet Exec 5.0P06) ARS 6.3, patch 11 (Win 2003, Remote SQL Server 2000) Remedy User Tool 6.3, patch 16 (Win XP Pro) Remedy Admin Tool 6.3 special support patch (Win XP Pro) Thanks, Michelle ESM Mission: To provide the most accurate, timely,
Re: Convert Remedy Date/Only Field
Audrey,
Oracle has built-in functions that can handle this type of conversion. The
following syntax should convert the integer value from a Remedy date field
('remedy_date' in this example) to a recognizable date.
SELECT TO_CHAR(TO_DATE(remedy_date, 'J'), 'MON-DD-') FROM DUAL;
--Thomas
- Original Message -
From: Audrey H Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 14:24
Subject: Re: Convert Remedy Date/Only Field
Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
From what type of database are you reading the date values? I
have
previously posted date field conversion functions for MS-SQL,
Oracle, and
Informix. You can find these in the ARSList archives under a
thread titled
Integer date conversion in Business Object WebIntelligence, from
late last
month.
--Thomas
- Original Message -
From: Audrey Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 13:21
Subject: Convert Remedy Date/Only Field
Good Afternoon,
I am trying to convert Remedy Date/Only field to a date for
reporting purposes, and discovered that the Date/Only field
stores date information
as the number of days from the beginning of its range relative
to 1/1/4713
B.C.
Is there a script that I can use to convert the Date field data
to a date?
Any assistance is greatly appreciated.
Many Thanks.
Audrey Franklin
Senior Systems Analyst
New York University
[EMAIL PROTECTED]
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Re: How to Crash the user tool
LJ -
This doesn't crash my 7.0.00p2 user tool (if it makes a difference, or if
you have that option...)
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
L. J. Head [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
10/19/2006 03:14 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
How to Crash the user tool
**
Attached is a zip file renamed to .txt to bypass file type filtering.
Steps to take to re-produce in this def is:
1. open the form in submit mode
2. press button
3. when dialog opens press button again
Your user tool should now be crashed. This has been tested on v6.3 no
patch and v6.3 patch 18. I would submit this as a bug but my support
contract expired 30 Sept so I figured I would share it with someone. Feel
free to submit it as a bug yourself if you see fit.
The scenario this is reproducing,
I have a main form that is opening a sub form on button press. I do not
wish to have this sub form open if the primary form has not been submitted
yet. So I set a flag field on the parent field and then do a submit. I
have an after submit AL that opens the newly submitted record in a modify
window The user has levied a requirement on me that they do not want more
than one copy of the window open at a time, therefore I send an event to
the recently submitted window to close. On display of the modify window I
have an AL that checks for the flag being set and if it is it opens the
sub form in a dialog window. At this point everything seems to work fine
until that dialog box closes...as soon as it does the user tool crashes. I
have been able to modify my workflow to bypass this problem and it is no
longer an issue but I was able to build this test app to replicate the
issue.
Enjoy
L. J. Head
Software Engineer
Remedy Approved Consultant
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Re: Convert Remedy Date/Only Field
Thomas,
This worked.
Thanks a Bunch! I appreciate your assistance.
Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 4:43 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
Oracle has built-in functions that can handle this type of
conversion. The
following syntax should convert the integer value from a Remedy
date field
('remedy_date' in this example) to a recognizable date.
SELECT TO_CHAR(TO_DATE(remedy_date, 'J'), 'MON-DD-') FROM DUAL;
--Thomas
- Original Message -
From: Audrey H Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 14:24
Subject: Re: Convert Remedy Date/Only Field
Thomas,
I am working with Oracle 9i database.
Will look for your post on the ARSLIST.
Thanks,
--Audrey
- Original Message -
From: Thomas Bean [EMAIL PROTECTED]
Date: Thursday, October 19, 2006 3:16 pm
Subject: Re: Convert Remedy Date/Only Field
Audrey,
From what type of database are you reading the date values? I
have
previously posted date field conversion functions for MS-SQL,
Oracle, and
Informix. You can find these in the ARSList archives under a
thread titled
Integer date conversion in Business Object WebIntelligence, from
late last
month.
--Thomas
- Original Message -
From: Audrey Franklin [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
Sent: Thursday, October 19, 2006 13:21
Subject: Convert Remedy Date/Only Field
Good Afternoon,
I am trying to convert Remedy Date/Only field to a date for
reporting purposes, and discovered that the Date/Only field
stores date information
as the number of days from the beginning of its range relative
to 1/1/4713
B.C.
Is there a script that I can use to convert the Date field data
to a date?
Any assistance is greatly appreciated.
Many Thanks.
Audrey Franklin
Senior Systems Analyst
New York University
[EMAIL PROTECTED]
___
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
___
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Re: Character Fields
Lisa, Depending on what version of Remedy you are using, there are two solutions: 1) In Remedy 6.3, you can use an Active Link 'Change Field' to change the color 2) This one will take a little more work, but in Remedy 4.5 you can give your character field no label, then create Text fields that appear/hide as needed in the varying colors that you want (if I recall correctly, 4.5 will require that you list the Text field as a hyperlink- I used to just refer it to a file and put a transparent box over it so that users couldn't click on it). We didn't have anything between 4.5 and 6.3, so I'm not sure what those versions offer. HTH Shawn Stonequist EMNS, Inc. Remedy Support ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Solaris 10 zones and Remedy ARS
FYI, In AR System 7.0.01 we formally tested Solaris Zones and they are now supported within AR System for 7.0.01 and forward. Documentation about this can be found in the Release notes for AR System 7.0.01. Whole-root and sparse zones are supported and the release notes call out the added criteria if you are using sparse zones. I would suggest you look all this up on supportweb, but... well... that's a different thread. ;-) We did not specifically test 7.0.00 or previous releases with Solaris Zones. However, there were no code changes necessary to add support for Solaris Zones in AR System 7.0.01. That does not mean that it is formally supported in AR System 7.0.00 (or AR System 6.03), but should indicate that it has a high chance of working properly. No special licensing routines were put into the product to support Solaris Zones. AR System will view each server as if it were running on a physical server. Thus you will to license the servers as if they were running on two physical servers. Trying to spoof the host-id or other trickeries to get around this licensing is a violation of the license agreement. To quote the Statement of Direction: Can I use the same purchased BMC Remedy licenses on multiple virtual machines? No, unless the license you purchased would allow for use on multiple non-virtual systems. Spoofing or duplication of MAC or IP addresses to circumvent license agreements is strictly forbidden. Hope this helps, -David J. Easter Sr. Product Manager, Service Business Management Unit BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, October 17, 2006 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: Solaris 10 zones and Remedy ARS Dave - I know this isn't an answer to your question but if you refer to the compat matrix you'll notice that note #9 for arserver states: Trusted Solaris 10 Supported, Solaris 10 Zones/Containers are not supported. Couldn't tell you if unsupported == doesn't work... -tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 David Smith [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 02:59 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Solaris 10 zones and Remedy ARS Hi all, Anyone out there running Remedy ARS on two or more Sun Enterprise servers (Solaris 10) configured using Solaris Zones (operating system-level virtualization)? If so, did you run into any issues with licensing between two different servers. Thanks in advance, Dave ARS 6.3 P17 Oracle 9.2.0.7 SunOS 5.8 David Smith Lead Remedy Developer/Administrator University of North Carolina ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
Re: Query question
You could pick-up NextId from aradmin.arschema, and use it to reverse-loop
through your form, Setting a decrementing NextID by 1, incrementing a field
for each record found - until you get as many as you want. The last
Request ID found would be the first of the last x record ('sounds like you
want 5). Armed with this 5-th-from-last Request ID, you can select all
records greater that it minus 1.
Just off the top of my head, anyway...
Mike White
Office: 813-978-2192
E-mail: [EMAIL PROTECTED]
Joran, Peter P
CTR OSD CIO To: arslist@ARSLIST.ORG
Peter.Joran.ctr@cc:
OSD.MIL Subject: Re: Query question
Sent by: Action
Request System
discussion
list(ARSList)
[EMAIL PROTECTED]
ORG
10/19/2006 14:09
Please respond to
arslist
I need to put in a Crystal report.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of George Barsan
Sent: Thursday, October 19, 2006 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Query question
How do you want to present the results, probably in a table? In that case
you could sort the records based on the timestamp and limit the chunk size
to 5..
George
On 10/19/06, Joran, Peter P CTR OSD CIO [EMAIL PROTECTED] wrote:
**
All
This seems like a very simple question but I'm stumped.
How can I return just the oldest 5 records from a query? It's a metric
that is almost useless but the customer is not budging.
Many Thanks!
Pete __20060125___This posting was submitted with
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Description: Binary data
