Re: .net Utilities on ARSWiki.org

[Hugo Visser]

I'm more fluent in Java so here's an example using edplus in addition to the
Remedy Java API:

http://edplus.googlecode.com/svn/trunk/example/ModifyEntry.java

Using this code you could query for entries where status (field id 7) is
'New' and set the status to 'Assigned' (1) like this:

java -cp ... ModifyEntry [EMAIL PROTECTED] "My Form" "'7' = 0" 7 1

Although not in .net, I hope it is helpfull to you.

Hugo

On 4/11/07, Gareth Oliver < [EMAIL PROTECTED]> wrote:


Very useful - two apps one for Delete existing entry, one for Modifying
existing entry.

Question - does anyone have a sample application that does a Query for a
record based on a qualification, then a modification of that record.

Thanks



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Thu 05/04/07 09:30
To: ARSList
Subject: .net Utilities on ARSWiki.org



I wanted to announce a set of .net utilities hosted on ARSWiki.  Many
thanks to Stephen Heider for releasing these under an open source
license and adding these to the ARSWiki site.

http://arswiki.org/projects/dotnetutil

If you want to learn .net, contribute to these .net utilities, or add
additional .net utilities to the site, reference the link above for
information.

Axton Grams


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DB Session parameters settings

[parikshit saxena]

Hi All

I would like to know whether the oracle session parameters 
NLS_SESSION_PARAMETERS would override Remedy  Server settings (.profile 
settings for UNIX) . 

The issue is that we have certain character sets and time settings which are 
working fine on our development box but not on test servers.
Development box  Oracle and Unix parameters are set to GB/English but the 
Oracle session on other test boxes have 'American'. Unix .profile for all 
servers is set to GB.

As per my understanding the Oracle settingg should govern all the settings and 
should be changed.

Thanks in advance for your inputs.

Regards
Parikshit


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Re: Problem adding test users to version 7

[Michiel Beijen]

You can find out what table 22 is (by issuing a "select name from
arschema where schemaid = 22; " command to your SQL database using the
Query Analyser. Then you'll know the name of the form that the push
was to. You will probably also see this name in a failed AL or Filter
log. Then, check the indexes on this form and the contents. You will
probably find a user with login Mark Manager already in there.

--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 4/10/07, Morrison, David A. <[EMAIL PROTECTED]> wrote:

**



Thanks for the reply.  I had been able to add users directly from the Admin
Console in the Windows User client until the other day.

 I checked the log and the only message of interest was this:

> /* Tue Apr 10 2007 09:23:49.2810 */INSERT INTO T22
(C108,C104,C101,C8,C2,C179,C7,C109,C110,C3,C5,C6,C1) VALUES
(0,'1050;','Mark Manager','Mark
Manager','Demo','AG0050568A47EE5Y8bRgNndOxgePkB',0,0,0,1176211429,'Demo',1176211429,'008')

> /* Tue Apr 10 2007 09:23:49.2810 */* WARNING * The statement has been
terminated.
 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
 Sent: Tuesday, April 10, 2007 9:47 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Problem adding test users to version 7


It may be that oter forms are having entries created. I would suggest that
you use the standard configuration method which is to add new uers through
the People form. If the problem still occurs you will need to do AL filter
and possibly SQL logging.


 -Original Message-
 From: [EMAIL PROTECTED]
 To: arslist@ARSLIST.ORG
 Sent: Tue, 10 Apr 2007 9:40 AM
 Subject: Problem adding test users to version 7

Good morning.

 While hoping to upgrade to AR 7 this summer, I am having a strange problem
while testing version 7.  I have installed the demo version of AR 7 on a
test server using MS SQL 2005.  Initially it seemed to work quite well while
leaning some of the new screens.  I added a few users and groups
successfully.  However after a short period of evaluation the system would
not let me add any new users.  I know about the demo limit of three write
licenses, however it will not allow any type of user to be added. I can
remove users and edit existing ones, but when I try to add a new one no
matter what I put in the required fields I get this error message:

 "ARERR [382] The value(s) for this entry violate a unique index that has
been defined for this form."

 I have checked the "User" form in the Admin tool, but according to Form
Properties there is no unique index??

I do a "clear all fields" before typing in the required data also.

I have searched in the Knowledgebase on the BMC web site and have also
searched the archives of the list, but could not find any possible solution.
 I did turn on the logs but found no help there.  I am not very familiar
with SQL as it appears to be some kind of possible corruption in the
database.  Any ideas or suggestions would be greatly appreciated!

Thanks in advance.

David

East Tennessee State University
 __20060125___This posting was
submitted with HTML in it___


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test msg only

[Stephen]

 

 

 

 


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External MS SQL Data/SMS

[John Kovalcik]

Listers,

What is the easiest way to access SMS data that resides in an 
external MS SQL database ?  All I want to do is read the data.  Our 
current environment is ARS 6.3 and Oracle 10g.

  Thanks,
John M. Kovalcik
Kennametal Inc.

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Re: Email issues - on migration

[patrick zandi]

issues are a little bigger than I thought..
I am not generating emails at all.
the service is down..
but I am not even creating emails in the messages folder.

ouch.. I never saw this in testing ever..
ARERROR log is saying..
So the upgrade needs to run again.. I guess..

ed Apr 11 09:21:47 2007  390620 : Couldn't locate the Email form. : AR
System Email Templates (ARERR 9801)
Wed Apr 11 09:21:47 2007  390620 : The default notification mailbox is not
specified (ARERR 8965)
Wed Apr 11 09:21:47 2007  390620 : Couldn't locate the Email form. : AR
System Email Mailbox Configuration (ARERR 9801)
Wed Apr 11 09:21:47 2007  390620 : The default notification mailbox is not
specified (ARERR 8965)

On 4/10/07, Axton <[EMAIL PROTECTED]> wrote:


Looks like those fields are related to the email forms:

http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L830

http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L836

#define AR_RESERV_EMAIL_MSG_MAILBOX_ID 18093L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L

Odd thing, in arstruct.h, both of these fields have the comment /* reused
*/.

For the java out of memory errors, you need to increase the heap size
in the emaild.sh script.
http://www.caucho.com/resin-3.0/performance/jvm-tuning.xtp

What version/patch are you coming from?

Axton Grams

On 4/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I am trying to migrate tonight to a ARS 7.00 P2 Server on windows
platform.
> I am getting wierd errors from the email server .. and then the message
does
> not error out, it disappears too.
> -- AR System Email Error Logs say:
> Message number: 313 Data types are not appropriate for relational
operation,
>  AND
> Message number: 311 Field ID is not related to this form 18093
> -
> ALSO - Emails are Gone-- do not get them and they are not on the server
?
> 
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 18099
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 18093
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Data types are not appropriate for relational operation
> java.lang.OutOfMemoryError
> java.lang.OutOfMemoryError
> java.lang.OutOfMemoryError
> ===
> I have looked at the Templates, and they look good.
> I have looked at the fields .. they seem fine.
> ===  Any one see this ?
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: Problem adding test users to version 7

[Morrison, David A.]

Thanks for the help.  The table is the User form, but when I check the
contents there is no Mark Manager in there?

 

 

You can find out what table 22 is (by issuing a "select name from
arschema where schemaid = 22; " command to your SQL database using the
Query Analyser. Then you'll know the name of the form that the push was
to. You will probably also see this name in a failed AL or Filter log.
Then, check the indexes on this form and the contents. You will probably
find a user with login Mark Manager already in there.

--

Met vriendelijke groet / Kind regards

Michiel Beijen

__

MANSOLUTIONS

Energieweg 60-62

3771 NA Barneveld

The Netherlands

 

On 4/10/07, Morrison, David A. <[EMAIL PROTECTED]> wrote:

> **

> Thanks for the reply.  I had been able to add users directly from the 

> Admin Console in the Windows User client until the other day.

> 

>  I checked the log and the only message of interest was this:

> 

> > /* Tue Apr 10 2007 09:23:49.2810 */INSERT INTO T22

> (C108,C104,C101,C8,C2,C179,C7,C109,C110,C3,C5,C6,C1) VALUES 

> (0,'1050;','Mark Manager','Mark

> Manager','Demo','AG0050568A47EE5Y8bRgNndOxgePkB',0,0,0,1176211429,'Dem

> o',1176211429,'008')

> 

> > /* Tue Apr 10 2007 09:23:49.2810 */* WARNING * The statement has 

> > been

> terminated.

>  

> 

> From: Action Request System discussion list(ARSList) 

> [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice

>  Sent: Tuesday, April 10, 2007 9:47 AM

>  To: arslist@ARSLIST.ORG

>  Subject: Re: Problem adding test users to version 7

> 

> It may be that oter forms are having entries created. I would suggest 

> that you use the standard configuration method which is to add new 

> uers through the People form. If the problem still occurs you will 

> need to do AL filter and possibly SQL logging.>

 

>  -Original Message-

>  From: [EMAIL PROTECTED]

>  To: arslist@ARSLIST.ORG

>  Sent: Tue, 10 Apr 2007 9:40 AM

>  Subject: Problem adding test users to version 7

> 

> Good morning.

> 

>  While hoping to upgrade to AR 7 this summer, I am having a strange 

> problem while testing version 7.  I have installed the demo version of


> AR 7 on a test server using MS SQL 2005.  Initially it seemed to work 

> quite well while leaning some of the new screens.  I added a few users


> and groups successfully.  However after a short period of evaluation 

> the system would not let me add any new users.  I know about the demo 

> limit of three write licenses, however it will not allow any type of 

> user to be added. I can remove users and edit existing ones, but when 

> I try to add a new one no matter what I put in the required fields I
get this error message:

> 

>  "ARERR [382] The value(s) for this entry violate a unique index that 

> has been defined for this form.">

>  I have checked the "User" form in the Admin tool, but according to 

> Form Properties there is no unique index??>

> I do a "clear all fields" before typing in the required data also.>

> I have searched in the Knowledgebase on the BMC web site and have also


> searched the archives of the list, but could not find any possible
solution.

>  I did turn on the logs but found no help there.  I am not very 

> familiar with SQL as it appears to be some kind of possible corruption


> in the database.  Any ideas or suggestions would be greatly
appreciated!

> Thanks in advance.>

> David>

> East Tennessee State University

 


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Re: External MS SQL Data/SMS

[Bezhenar, Dmitry]

Hi John,
 
What platform are you using for Oracle?
If your Oracle is under Windows try using tg4msql.
Otherwise you can still use a tg4msql, but you will need an intermediate 
Oracle-on-Windows instance.
Kind Regards / C ?
Dmitry Bezhenar




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of John Kovalcik
Sent: Wednesday, April 11, 2007 4:26 PM
To: arslist@ARSLIST.ORG
Subject: External MS SQL Data/SMS


** 
Listers, 

What is the easiest way to access SMS data that resides in an external 
MS SQL database ?  All I want to do is read the data.  Our current environment 
is ARS 6.3 and Oracle 10g. 

 Thanks,
   John M. Kovalcik
   Kennametal Inc.
__20060125___This posting was submitted with HTML in it___

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2-Day Remedy training in Denver: App Admin class May 3-4

[Dave Wilmot]

Subject: Remedy training in Denver: App Admin class May 3-4

Rapid Technologies has developed a new training  (2-DAY) class to be
held in Denver on May 3rd and 4th  entitled BMC Remedy AR System & ITSM
7.x: Application Administration Course.  This course is designed for
Application or Data Administrators, and covers basic Application
Administration tasks such as setting and modifying configurations. This
includes tasks such as adding and modifying Users, Locations,
Categorizations, etc. in Remedy AR System and ITSM Version 7.x. The
course will also cover basic administration concepts for Remedy such as
Licensing, Groups, Assignments, Notifications, etc. to ensure
Application Administrators understand the impact of changes made to
configuration settings.

 

Here are some additional details for those of you that might have an
interest:

 

Date:

May 3, 2007 - May 4, 2007 (2 day class; 9:00am-5:00pm)

 

Location:

Rapid Technologies/AmeriTeach

7800 East Dorado Place, Suite 150

Greenwood Village, CO 80111

 

Cost:

$1500, per attendee

 

Registration information:

To register, please reply to this email providing the following
information:

 

Name:

Company:

Email:

Phone:

Address:

 

Please let me know if you have any questions regarding this class, and
thanks for your time and consideration.

 

Regards,

Bill

 

Bill Mell

Director of Sales

Rapid Technologies

office: 303-948-1014 x115

mobile: 303-589-0511

[EMAIL PROTECTED]

www.raptek.com

 


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SOLVED: Problem adding test users to version 7

[Morrison, David A.]

Thanks to those that helped!!  It turned out to be the entry ID that was
not being accepted. For whatever reason there was already an entry ID of
008 in the table.  I changed that to another number and it
now allows me to add new users.  This is a great support list, thanks
again!!

David
ETSU
<><
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Wednesday, April 11, 2007 6:59 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem adding test users to version 7

You can find out what table 22 is (by issuing a "select name from
arschema where schemaid = 22; " command to your SQL database using the
Query Analyser. Then you'll know the name of the form that the push
was to. You will probably also see this name in a failed AL or Filter
log. Then, check the indexes on this form and the contents. You will
probably find a user with login Mark Manager already in there.

-- 
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl

On 4/10/07, Morrison, David A. <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> Thanks for the reply.  I had been able to add users directly from the
Admin
> Console in the Windows User client until the other day.
>
>  I checked the log and the only message of interest was this:
>
> > /* Tue Apr 10 2007 09:23:49.2810 */INSERT INTO T22
> (C108,C104,C101,C8,C2,C179,C7,C109,C110,C3,C5,C6,C1) VALUES
> (0,'1050;','Mark Manager','Mark
>
Manager','Demo','AG0050568A47EE5Y8bRgNndOxgePkB',0,0,0,1176211429,'Demo'
,1176211429,'008')
>
> > /* Tue Apr 10 2007 09:23:49.2810 */* WARNING * The statement has
been
> terminated.

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Re: Unable to display out-of-the-box flashboard-ARERR[623] Authentication failed -

[Joe D'Souza]

Unable to display out-of-the-box flashboard-ARERR[623] Authentication
failed -Siti,

I'm assuming you are talking of ARS 7.0.1 and the consoles of the V 7 apps.
If so I would suggest upgrading your AR Server and Mid-Tier server to Patch
001. Its the version/patch I am on and its working just great for me..

By the way nice favorite quote...

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Tuesday, April 10, 2007 9:35 PM
To: arslist@ARSLIST.ORG
Subject: Unable to display out-of-the-box flashboard-ARERR[623] Authentica
tion failed -


**
My dear listers,

After installing the mid-tier, I set the same Mid-Tier Administration
Password at the followings :

(1) Server Information ->Connection setting in admin tool,
(2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin
Password

When I relogin to Remedy User, all those flashboard at the side of the
Helpdesk console encountered these msgs

ARERR[623] Authentication failed.

When I change back item (1) and (2) above to blank password, then the
flashboard work.

It's not advisable to leave the Mid-Tier Admin password blank, am I right?
But when I set the password, then the flashboard don't works. Is there any
other steps that I missed?

Can anyone advice how to resolve this issue?




Best Regards,

Siti Hawa Bee

My Favourite Quote " No person can be a great leader unless he takes genuine
joy in successes of those under him" - W A Nance

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Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 269.2.0/756 - Release Date: 4/10/2007
10:44 PM

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Re: External MS SQL Data/SMS

[Joe D'Souza]

There are JDBC drivers available for a few $'s that provide you external
cross database connectivity. You would need to buy one that provides support
for connectivity between Oracle and MS-SQL..

Other than this Gidd has a plugin which I think might work for you.. but you
would need to contact him or his company for it. Gidd's product is
specifically designed for the ARS and might eliminate the need for you to
define your database links etc when you use a JDBC driver to connect to the
external database.

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of John Kovalcik
Sent: Wednesday, April 11, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: External MS SQL Data/SMS


Listers,

What is the easiest way to access SMS data that resides in an external MS
SQL database ?  All I want to do is read the data.  Our current environment
is ARS 6.3 and Oracle 10g.

Thanks,
John M. Kovalcik
Kennametal Inc.
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10:44 PM

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Re: Field ID is not related to this form 7

[Vyom Labs - ITSM Support]

Please check the workflow for the email which contains either setfields 
or pushfields action, check for the server name. If  it contains an IP 
address reset it to the host name (Server name) and save it.


This will help you in resolving the error field id is not related to 
this form.



Thanks,
Archana

--
[EMAIL PROTECTED]

www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Robert Molenda wrote:

For the OutOfMemoryError in Java, you need to adjust your java memory
for email daemon to what it was before the upgrade, however with the
incoming email error, that might not be the root cause.

For your Email for issue, I'd suggest re-importing a copy of the 'ar
system email messages' form, from say your DEV or TEST server, or the
copy located on the server in the installation folder(s)...

Thanks-n-advance; 
HDT Platform Incident / Problem Manager & Architect 
Robert Molenda 
IT OS PA 
Tel: +1 408 503 2701 
Fax: +1 408 503 2912 
Mobile: +1 408 472 8097 
[EMAIL PROTECTED] 
Quality begins with your actions.



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Evelina Girard
Sent: Wednesday, March 14, 2007 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Field ID is not related to this form 7

I noticed a post regarding Field ID is not related to this form 18100
issue 
and recently just upgraded from ARS 5.1.2 to 7.01 including the email 
engine.  Did anyone figure out how to resolve this issue? We are 
experiencing the same issue and cannot get incoming email working.


In addition we are getting the OutOfMemoryErrorjava.lang error since 
upgrading to the new email engine so if anyone has a solution for this 
issue as well.


Thank you,

Evelina Girard




Post I saw in the archives
_
Sanford, Claire
Sat, 02 Dec 2006 12:57:29 -0800

Every email that is sent to our email engine using a template (old
style) is rejected by the email engine with a SEVERE 311 error (I can't
find anything on this in the BMC/Remedy KB).

Then in the email error log form I have several entries for each email
that was received that says:

Field ID is not related to this form 18085
Field ID is not related to this form 18100
Field ID is not related to this form 18098
...

None of these are field ids in the email that is being sent.

Any ideas, fixes or suggestions...

ARS 6.3 Patch 18
HD 6.0
Email engine 6.3
Oracle 10 w/9 libraries
Oracle lives on a remote server
Windows 2003 4 gig on app server and 8 gig on DB server


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Re: Adding a Value to a DropDown Character Field

[Vyom Labs - ITSM Support]

Hi,
As per the replies of Dave and Michael, these are the only solutions, 
you can have with the version you are using. Or use 7.0.01 Version, 
clear functionality is added to this version for the character field 
with a menu attached to it along with drop down as the display


Thanks,
Sonal

--
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Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote:

**
Norm, Greetings from Ohio!
This isn't the cleanest for your users, but if they reselect something 
(so that the value is highlighted), they can right-click and select cut.

Hope this helps,
Michael


*From:* Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 
CG/SCWOE

*Sent:* Thursday, April 05, 2007 5:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Adding a  Value to a DropDown Character Field

**

Hi everyone:

If you have a character field with a menu attached to it, you can 
select dropdown as the Display Type and then the user must populate 
the field by selecting a menu value from the dropdown. That is, users 
can no longer type a value in the field anymore. However, when Remedy 
generates the dropdown list, it builds it from the defined menu…but 
there’s no  option in the event a user selects a value and then 
decides, “Woops, I meant to leave that field blank.” Anyone know the 
fix to this?


Thanks,

Norm

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in it___ __20060125___This posting was submitted 
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Re: Moved Date and Time to DateTime

[Vyom Labs - ITSM Support]

Take another character field on your form along with your date field and 
time field. Label it as Date/Time Field. Create a Filter using Submit 
Execute Operation, and set that character field to  $Date Field$ +  " " 
+ $Time Field$.


Hope, this helps you*.*

Thanks,
Neha

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Joe D'Souza wrote:

**
I haven't tried this but might help giving it a shot.. Create 2 
display only character fields and copy the values of the Date field 
and the Time field into the character fields.. Have a 3rd display only 
character field and in this one, construct the whole date string, and 
copy the value of this constructed string to the Date time field..
 
Cheers
 
Joe


-Original Message-
*From:* Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of *Frank Caruso
*Sent:* Tuesday, April 10, 2007 2:41 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Moved Date and Time to DateTime

** Seems like this would be easy but cannot seem to get it ..

Have a Date field and a Time field and want to take both values
and make a DateTime field using a filter.

-- 
Frank Caruso

Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com 
703-376-1249 __20060125___This posting was
submitted with HTML in it___ 

__20060125___This posting was submitted with HTML 
in it___ 


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Re: Error while installing Incident Mgmt 7.0.02

[Vyom Labs - ITSM Support]

yes, I was facing the same problem a couple of days back.
Before installing Incident Management 7.0.02, first restart the AR 
Server services, then this message may not occur.

Hope this helps you.

Thanks,
Vipin

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Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance



Oza, Veeral wrote:

Hi Michiel,
I guess this is because, the system is not able to delete the file drvcmd.bat. 
This is all I can gather from the installation log.
 
Regards,

Veeral Oza.



From: Action Request System discussion list(ARSList) on behalf of Michiel Beijen
Sent: Mon 4/9/2007 5:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Error while installing Incident Mgmt 7.0.02



Check your installation log files for more detailed information on
what the installer was trying to do.
--
Met vriendelijke groet / Kind regards
Michiel Beijen
__
MANSOLUTIONS
Energieweg 60-62
3771 NA Barneveld
The Netherlands
Tel. +31-(0)612968592
Mail [EMAIL PROTECTED]
Internet http://bsm.mansolutions.nl



On 4/9/07, Oza, Veeral <[EMAIL PROTECTED]> wrote:
  

**
Hi All,

I am facing an error while installing Incident Managament 7.0.02. The error
says "Driver command completed with error". Although the setup completes
installation after displaying the error message, can anyone please tell me
the reason why this message was flashed?
Any help will be appreciated.

Regards,
Veeral Oza
Application Developer,
Column Technologies. __20060125___This
posting was submitted with HTML in it___



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Re: how to limit the number of entries retrieved

[Vyom Labs - ITSM Support]

Login to Remedy User.Select Tools -> Options -> Behaviors .

Select Limit Numbers of Item Returned (Check Box),Enter the

Number you Required.Give the Name of the User in the

Submitter Core field of your form ,the Result will be Displayed.


Thanks,
Neha

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Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Serouche Rahimpour wrote:

dear listers,

I would like to retrieve the last 20 entries where a user is either 
the submitter or in the cc list of a ticket.
I built a button and an AL to find the entries based on the criterias 
(user = submitter or user = cc list)

But it gives back 100 of rows. Whereas I would like to limit the result.
Is it just possible ?
serouche

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Re: ARS 7.0.01 Patch 002

[Joe D'Souza]

Chris,

By any chance do you have any other OTB applications running on the server
on which you installed this available patch? I'm specifically wondering if
you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and SLM.

Thanks for your response

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that you
are upgrading), there weren't any significant issues with installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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Re: Adding a Value to a DropDown Character Field

[Kulkarni, Gururaj]

Hi Sonal and Neha,

 Can I have your contact details?

 thanks,
 Raj

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Vyom Labs - ITSM Support
Sent: Wednesday, April 11, 2007 10:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Adding a  Value to a DropDown Character Field


Hi,
As per the replies of Dave and Michael, these are the only solutions, 
you can have with the version you are using. Or use 7.0.01 Version, 
clear functionality is added to this version for the character field 
with a menu attached to it along with drop down as the display

Thanks,
Sonal

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Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT Governance


Cupp, Michael E Jr. CTR USAF AFRL/SNOD wrote:
> **
> Norm, Greetings from Ohio!
> This isn't the cleanest for your users, but if they reselect something 
> (so that the value is highlighted), they can right-click and select cut.
> Hope this helps,
> Michael
>
> 
> *From:* Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] *On Behalf Of *Kaiser Norm E CIV USAF 96 
> CG/SCWOE
> *Sent:* Thursday, April 05, 2007 5:09 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Adding a  Value to a DropDown Character Field
>
> **
>
> Hi everyone:
>
> If you have a character field with a menu attached to it, you can 
> select dropdown as the Display Type and then the user must populate 
> the field by selecting a menu value from the dropdown. That is, users 
> can no longer type a value in the field anymore. However, when Remedy 
> generates the dropdown list, it builds it from the defined menu…but 
> there’s no  option in the event a user selects a value and then 
> decides, “Woops, I meant to leave that field blank.” Anyone know the 
> fix to this?
>
> Thanks,
>
> Norm
>
> __20060125___This posting was submitted with HTML 
> in it___ __20060125___This posting was submitted 
> with HTML in it___ 

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Re: .net Utilities on ARSWiki.org

[Worley Mark A Ctr AFWA/2 SOS/SYOS RM 127]

Gareth,

I'm still using VB6 here, so I'm not sure if this will be much help, but
here is a module (.bas) I use. It has sections for creating records,
updating records, running queries, importing records, retrieving
attachments, and running process commands (specifically, I use this for
the Application-Generate-GUID process, but it should work for others as
well). This was written using build 7.0.2523.16350 of the .NET wrapper.



HTH

Mark 


//SIGNED//
MARK A. WORLEY, Contractor, 2 SOS/SYOS
Remedy ARS Support, SAIC
Commercial: (402) 294-8226
DSN:  271-8226
mailto:[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gareth Oliver
Sent: Tuesday, April 10, 2007 22:57
To: arslist@ARSLIST.ORG
Subject: Re: .net Utilities on ARSWiki.org

Very useful - two apps one for Delete existing entry, one for Modifying
existing entry.
 
Question - does anyone have a sample application that does a Query for a
record based on a qualification, then a modification of that record.
 
Thanks



From: Action Request System discussion list(ARSList) on behalf of Axton
Sent: Thu 05/04/07 09:30
To: ARSList
Subject: .net Utilities on ARSWiki.org



I wanted to announce a set of .net utilities hosted on ARSWiki.  Many
thanks to Stephen Heider for releasing these under an open source
license and adding these to the ARSWiki site.

http://arswiki.org/projects/dotnetutil

If you want to learn .net, contribute to these .net utilities, or add
additional .net utilities to the site, reference the link above for
information.

Axton Grams


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Attribute VB_Name = "Multi_ARS"
'**
'Module Name:   Multi_ARS
'Module Version:1.0.0
'Purpose:   reusable code to enter data into remedy via the API
'Description:   uses the unsupport Remedy .net wrapper
'Procedures:OpenARS; CreateRecord; UpdateRecord; CloseARS
'Functions:
'Additional Modules:
'Included Forms:
'Remedy/SQL Tables:
'Other Dependencies:Wrapper assembly for interacting with Remedy AR System
'Modifications:
' 2005/06/10  1.0.0 Mark A Worley (SAIC)
'   Initial Release
' 2006/04/10  1.0.1 Mark A Worley (SAIC)
'   Added Run_Process procedure
' 2006/12/08  1.0.2 Mark A Worley (SAIC)
'   Added Run_Query and Return_Record functions
' 2006/12/15  2.0.0 Mark A Worley (SAIC)
'   Updated module using version 7.0.2523.16350 of the arsystem api wrapper
'**

Option Explicit

Private ARS_Connection() As Object  ' array of server objects
'**
' The OpenARS procedure is used to do the initial login to an ARS server, the
'   expected parameters are the name of the server (ARS_Server), the user to
'   log in as (ARS_User), the user's password (ARS_Password), an integer to
'   keep track of the connection number (ConnectionNumber). The variable used
'   for the ConnectionNumber will be altered in the calling procedure after
'   this procedure finishes.
'--
Public Sub OpenARS(ByVal ARS_Server As String, _
  ByVal ARS_User As String, _
  ByVal ARS_Password As String, _
  ByRef ConnectionNumber As Integer)
  Static nextConn As Integer' static variable for next connection
  
  If nextConn = 0 Then nextConn = 1
  
  ReDim Preserve ARS_Connection(1 To nextConn)
  
  ConnectionNumber = nextConn
  
' *** Login to the Remedy server as specified by procedure parameters
  Set ARS_Connection(nextConn) = CreateObject("BMC.ARSystem.Server")
  ARS_Connection(nextConn).Login ARS_Server, ARS_User, ARS_Password
  ARS_Connection(nextConn).UseDefaultPort
  
  nextConn = nextConn + 1
  
End Sub
'--

'**
' The UpdateRecord procedure is used to update an existing record. The
'   expected parameters are the name of the Remedy schema (Schema), the full
'   request id value (field 1) of the record to update (Request_ID), an array
'   that maps the field ids to update to an updated value (FieldMapping), and
'   the ConnectionNumber that was "returned" from a prior call to the OpenARS
'   procedure.
'
'   CallMapping input: 

Re: External MS SQL Data/SMS

[Gatewood Kelly]

I would suggest purchasing the BMC Remedy Link for SQL Server 
 
http://www.bmc.com/products/proddocview/0,2832,19052_19429_43060234_1235
78,00.html
 
If you ever wanted to go the other way you can get BMC Remedy for
Oracle.
 
Thanks
 

Kelly Gatewood 


 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 10:12
To: arslist@ARSLIST.ORG
Subject: Re: External MS SQL Data/SMS


** 
There are JDBC drivers available for a few $'s that provide you external
cross database connectivity. You would need to buy one that provides
support for connectivity between Oracle and MS-SQL..
 
Other than this Gidd has a plugin which I think might work for you.. but
you would need to contact him or his company for it. Gidd's product is
specifically designed for the ARS and might eliminate the need for you
to define your database links etc when you use a JDBC driver to connect
to the external database.
 
Joe
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of John Kovalcik
Sent: Wednesday, April 11, 2007 8:26 AM
To: arslist@ARSLIST.ORG
Subject: External MS SQL Data/SMS


Listers,

What is the easiest way to access SMS data that resides in an external
MS SQL database ?  All I want to do is read the data.  Our current
environment is ARS 6.3 and Oracle 10g. 

Thanks,
John M. Kovalcik
Kennametal Inc.
__20060125___This posting was submitted with HTML in
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Re: Unable to display out-of-the-box flashboard-ARERR[623] Authentication failed -

[Nall, Roger]

-Original Message-
From: "Joe D'Souza" <[EMAIL PROTECTED]>
To: "arslist@ARSLIST.ORG" 
Sent: 4/11/07 11:43 AM
Subject: Re: Unable to display out-of-the-box flashboard-ARERR[623] 
Authentication failed -

Unable to display out-of-the-box flashboard-ARERR[623] Authentication
failed -Siti,

I'm assuming you are talking of ARS 7.0.1 and the consoles of the V 7 apps.
If so I would suggest upgrading your AR Server and Mid-Tier server to Patch
001. Its the version/patch I am on and its working just great for me..

By the way nice favorite quote...

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Siti Hawa Bee SHAIK FARID
Sent: Tuesday, April 10, 2007 9:35 PM
To: arslist@ARSLIST.ORG
Subject: Unable to display out-of-the-box flashboard-ARERR[623] Authentica
tion failed -


**
My dear listers,

After installing the mid-tier, I set the same Mid-Tier Administration
Password at the followings :

(1) Server Information ->Connection setting in admin tool,
(2) In Mid tier Remedy Configuration Tool-> AR Server Setting -> Admin
Password

When I relogin to Remedy User, all those flashboard at the side of the
Helpdesk console encountered these msgs

ARERR[623] Authentication failed.

When I change back item (1) and (2) above to blank password, then the
flashboard work.

It's not advisable to leave the Mid-Tier Admin password blank, am I right?
But when I set the password, then the flashboard don't works. Is there any
other steps that I missed?

Can anyone advice how to resolve this issue?




Best Regards,

Siti Hawa Bee

My Favourite Quote " No person can be a great leader unless he takes genuine
joy in successes of those under him" - W A Nance

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Re: ARS 7.0.01 Patch 002

[Stephen]

Did you have to uninstall 7.0.01 Patch 001 first?  Or was it installed on
top of patch 1?

The documentation is not really clear...  I am reading the
'Patch002_UserTool_TechBulletin(ReadMe).pdf' file and it states:

"BMC Software is alerting users of BMC Remedy User version 7.0.01 to the
availability of a patch that provides fixes for various known issues. If you
have any questions about the problem or the patch, contact BMC Software
Customer Support at 800 537 1813 (United States or Canada) or call your
local support center."

Does this mean that prior to installing patch 2 you have to contact your
support company to get the patch for patch 1? If so, then I wonder why it
wasn't simply included in the patch 2 folder on BMC's ftp site.

Further in the pdf, it states: "Use the normal installation procedure for
BMC Remedy User as described in the BMC Remedy Action Request System 7.0
Installing guide."  However, from page 123 of that Installing guide: "Before
you perform an overwrite installation of BMC Remedy User, uninstall the
existing version."  

If you follow these steps - uninstalling the User Tool first - you will
trash your computer (bug SW00257321) and "the only way to recover is to
reload the operating system."

If I recall correctly, David Easter previously recommended to install the
User Tool patch 2 version on top of the patch 1 version (without
uninstalling patch 1 first) to avoid the problem.  Yet, the readme doc does
not state this.  

Does anyone know the correct installation procedure to install User Tool
7.0.01 patch 2 on a computer that already has User Tool patch 1 (with CR
redistributable files, Office 2003, and Visual Studio installed)?


Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that you
are upgrading), there weren't any significant issues with installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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10:44 PM


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Re: Moved Date and Time to DateTime

[Frank Caruso]

That did not work

On 4/11/07, Vyom Labs - ITSM Support <[EMAIL PROTECTED]> wrote:


Take another character field on your form along with your date field and
time field. Label it as Date/Time Field. Create a Filter using Submit
Execute Operation, and set that character field to  $Date Field$ +  " "
+ $Time Field$.

Hope, this helps you*.*

Thanks,
Neha

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www.vyomlabs.com
Consulting | Oursourcing | Training || BMC Remedy BSM | ITIL | IT
Governance



Joe D'Souza wrote:
> **
> I haven't tried this but might help giving it a shot.. Create 2
> display only character fields and copy the values of the Date field
> and the Time field into the character fields.. Have a 3rd display only
> character field and in this one, construct the whole date string, and
> copy the value of this constructed string to the Date time field..
>
> Cheers
>
> Joe
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of *Frank Caruso
> *Sent:* Tuesday, April 10, 2007 2:41 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Moved Date and Time to DateTime
>
> ** Seems like this would be easy but cannot seem to get it ..
>
> Have a Date field and a Time field and want to take both values
> and make a DateTime field using a filter.
>
> --
> Frank Caruso
> Specific Integration, Inc.
> Senior Remedy Engineer, ITIL Foundation Certified
> www.specificintegration.com 
> 703-376-1249 __20060125___This posting was
> submitted with HTML in it___
>
> __20060125___This posting was submitted with HTML
> in it___


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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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RESOLVED: Re: Moved Date and Time to DateTime

[Frank Caruso]

That worked

Thankx Joe

On 4/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:


** I haven't tried this but might help giving it a shot.. Create 2 display
only character fields and copy the values of the Date field and the Time
field into the character fields.. Have a 3rd display only character field
and in this one, construct the whole date string, and copy the value of this
constructed string to the Date time field..

Cheers

Joe

-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] Behalf Of *Frank Caruso
*Sent:* Tuesday, April 10, 2007 2:41 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Moved Date and Time to DateTime

** Seems like this would be easy but cannot seem to get it ..

Have a Date field and a Time field and want to take both values and make a
DateTime field using a filter.

--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249 __20060125___This posting was submitted
with HTML in it___

__20060125___This posting was submitted with HTML in
it___





--
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Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
703-376-1249

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Re: ARS 7.0.01 Patch 002

[strauss]

Everything you listed minus AM and plus RKM on both, plus SLM Collector
and the EIE/SQL Server Plugin on one so far.  These are our 7.x dev and
pre-prod environments that we keep rebuilding and configuring, hoping to
get it right someday.  The only Patch 002 upgrades that have had mixed
results are for mid-tier - one dumped its Crystal Reports config
completely until I installed it a second time (saw this with Patch 001
as well), and one refuses to start Tomcat now but there are other
factors that may be involved (Windows Server 2003 R2 x64, plus Sp2 for
same, plus latest Windows updates - maybe too many changes at once).

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Chris,

By any chance do you have any other OTB applications running on the
server on which you installed this available patch? I'm specifically
wondering if you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and
SLM.

Thanks for your response

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that
you are upgrading), there weren't any significant issues with
installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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ARS 7.x on RHEL3 or RHEL4

[Scott Barr]

Is there anyone out there running ARS 7.x on RHEL3 or 4?

 

Have you noticed anything odd with the CPU usage of the hosts?  I am
seeing that Linux/ARS is putting all the threads on a single CPU and not
properly dispersing the load.  

 

In my case I have 4 dual core CPU's and only 1 core of the 8 really sees
_any_ activity.

 

Has anyone observed this behavior before? (On any platform for that
matter)  If so were you able to correct it?

 

It looks more like a RHEL4 configuration issue to me however I thought I
would ping the list to see if anyone else had seen this.

 

-Scott

 

"The single biggest problem in communication is the illusion that it has
taken place."

 




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please immediately reply to the sender and delete this information from your 
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by unintended recipients is not authorized and may be unlawful.

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EIE - Falcon?

[Mike Parker]

Good afternoon everyone:

I am just curious - I was looking at the patches and looked at the patches 
for EIE, and saw a version of "Falcon".  Can I assume that this is the same 
as EIE v7.01?


Thanks!

_
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ARS -SQL Servers Consolidation

[James Collins]

My group is in the process of consolidating SQL servers.  Currently we run
ARS and SQL on separate servers.  The plan is to consolidate this onto one.
I have the following questions, perhaps someone out there in ARSLIST land
has some experience and can answer these:


1.)  Is Remedy ARS 6.3 and CM 6.0 compatible with SQL Server 2005 ? 

2.)  How would I make the following modification?  My current server has
the Remedy ARS and CM application and the SQL database on it -
management would like me to move the database to a different server.
How do I modify my currently installed ARS and CM so it knows to point
to a different server for the SQL database and move the current database
over?

Thank you and regards,

Jim Collins

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Can I pull 'Change History' of my work-flow from database?

[SUBSCRIBE arslist Neel]

Hello all,

 

I'm new to Remedy world as well to this ARSList so please guide me if
what I'm asking has been asked previously.

 

Basically, my team is required to enter comments in 'Change History'
field whenever they create/modify a work-flow. How do I retrieve this
piece of information from database? 

 

Scenario:

Following is the format required to enter in 'Change
History' section so idea is to have a little .Net App that can pull
these things from database, convert it into xml and use it for
searching, sorting and finding what was changed in which release and
stuff.

 



RX.X

RX.X



 should have detailed description 



 

Have anyone experienced something similar? Also, I've very very new to
Remedy technology so please keep the instruction basic (or I'll have to
bug you again hehe).

 

Thanks in advance for any help, it is much appreciated.

 

 

Neel Gautam 

Accenture - Chicago Delivery Centre

Office:  312-693-7279   Mobile:  630-440-6335

MSN: [EMAIL PROTECTED] AIM: neelgautam

 

Core Values:

Stewardship

*

Best People

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Client Value Creation

*

One Global Network

*

Respect for the Individual

*

Integrity

  



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error, please notify the sender immediately and delete the original.  Any other 
use of the email by you is prohibited.

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Documentation Tool

[Dan Fraser]

Does anyone know of a tool (preferably Freeware) that will allow me to scan the 
Remedy 6.3 Oracle db and show the table relationships (names) to the field ID 
numbers ? I am working with a Business Intelligence developer to create a 
"Universe" for reporting out of Remedy and need to provide table reference info 
to him.

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Re: ARS -SQL Servers Consolidation

[strauss]

1. Not really - you can install 6.3 on 2000 but not 2005, however it
still ran for me after I upgraded to 2005. 

2. The last time I did this on my 7.x servers (moving the db to a
separate server) I simply backed up the full database with all of the
apps, installed AR Server over itself (same version) on the AR Server
but specified a brand new db on the external SQL Server, then restored
the full db to the new location in overwrite mode, changing the mdf and
ldf file paths to the new locations as necessary while setting up the
restore. It's a little trickier for me since we use Windows-ONLY
authentication for SQL server and you have to get the appropriate Active
Directory domain accounts set up on the new db server first.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Wednesday, April 11, 2007 2:18 PM
To: arslist@ARSLIST.ORG
Subject: ARS -SQL Servers Consolidation

My group is in the process of consolidating SQL servers.  Currently we
run ARS and SQL on separate servers.  The plan is to consolidate this
onto one.
I have the following questions, perhaps someone out there in ARSLIST
land has some experience and can answer these:


1.)  Is Remedy ARS 6.3 and CM 6.0 compatible with SQL Server 2005 ? 

2.)  How would I make the following modification?  My current server has
the Remedy ARS and CM application and the SQL database on it -
management would like me to move the database to a different server.
How do I modify my currently installed ARS and CM so it knows to point
to a different server for the SQL database and move the current database
over?

Thank you and regards,

Jim Collins


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Re: ARS 7.0.01 Patch 002 -- User Tool, Specifically

[Don McClure]

Stephen,
 
Concerning the User Tool -- do NOT uninstall 7.0.01 Patch 1 first,
UNLESS THE INSTALLATION DID *NOT* INCLUDE CRYSTAL REPORTS.
 
Specifically--it is the uninstallation of the Crystal Reports segment that
contaminates the machine, unrecoverably (unless one has already
captured a late, pre-removal image).
 
Install UT 7.0.01 p2 directly, with UT 7.0.01 p1 in place; I have done so on
five machines in our area already, and all are working correctly with no
VC++ runtime contamination or Office 200x misbehavior.
dwm
 
Don W. McClure, P.E.
Systems Engineer
University of North Texas
dwmac_at_unt.edu
940.565.3287

>>> Stephen <[EMAIL PROTECTED]> 11-Apr-07 1:18 PM >>>
Did you have to uninstall 7.0.01 Patch 001 first?  Or was it installed on
top of patch 1?

The documentation is not really clear...  I am reading the
'Patch002_UserTool_TechBulletin(ReadMe).pdf' file and it states:

"BMC Software is alerting users of BMC Remedy User version 7.0.01 to the
availability of a patch that provides fixes for various known issues. If you
have any questions about the problem or the patch, contact BMC Software
Customer Support at 800 537 1813 (United States or Canada) or call your
local support center."

Does this mean that prior to installing patch 2 you have to contact your
support company to get the patch for patch 1? If so, then I wonder why it
wasn't simply included in the patch 2 folder on BMC's ftp site.

Further in the pdf, it states: "Use the normal installation procedure for
BMC Remedy User as described in the BMC Remedy Action Request System 7.0
Installing guide."  However, from page 123 of that Installing guide: "Before
you perform an overwrite installation of BMC Remedy User, uninstall the
existing version."  

If you follow these steps - uninstalling the User Tool first - you will
trash your computer (bug SW00257321) and "the only way to recover is to
reload the operating system."

If I recall correctly, David Easter previously recommended to install the
User Tool patch 2 version on top of the patch 1 version (without
uninstalling patch 1 first) to avoid the problem.  Yet, the readme doc does
not state this.  

Does anyone know the correct installation procedure to install User Tool
7.0.01 patch 2 on a computer that already has User Tool patch 1 (with CR
redistributable files, Office 2003, and Visual Studio installed)?


Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG 
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that you
are upgrading), there weren't any significant issues with installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/ 
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10:44 PM


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Re: ARS -SQL Servers Consolidation

[ARSList]

http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kms
public/KM-00011545.htm&vg=selfhelp

Solution ID:  KM-00011545 
 Failure ID:   
 Type:  Knowledge Article 
 Date Created:  02/05/2003 
 Date Posted:  02/05/2003 
 
 Symptom/Question: How to cause AR Server to point to a different SQL
Server?  


Enjoy!




Nick



Havin' Fun in Sacramento!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Collins
Sent: Wednesday, April 11, 2007 12:18 PM
To: arslist@ARSLIST.ORG
Subject: ARS -SQL Servers Consolidation

My group is in the process of consolidating SQL servers.  Currently we
run
ARS and SQL on separate servers.  The plan is to consolidate this onto
one.
I have the following questions, perhaps someone out there in ARSLIST
land
has some experience and can answer these:


1.)  Is Remedy ARS 6.3 and CM 6.0 compatible with SQL Server 2005 ? 

2.)  How would I make the following modification?  My current server has
the Remedy ARS and CM application and the SQL database on it -
management would like me to move the database to a different server.
How do I modify my currently installed ARS and CM so it knows to point
to a different server for the SQL database and move the current database
over?

Thank you and regards,

Jim Collins


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Re: RESOLVED: Re: Moved Date and Time to DateTime

[Joe D'Souza]

You are welcome..

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso
  Sent: Wednesday, April 11, 2007 2:26 PM
  To: arslist@ARSLIST.ORG
  Subject: RESOLVED: Re: Moved Date and Time to DateTime


  ** That worked

  Thankx Joe


  On 4/10/07, Joe D'Souza <[EMAIL PROTECTED]> wrote:
**
I haven't tried this but might help giving it a shot.. Create 2 display
only character fields and copy the values of the Date field and the Time
field into the character fields.. Have a 3rd display only character field
and in this one, construct the whole date string, and copy the value of this
constructed string to the Date time field..

Cheers

Joe
  -Original Message-
  From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso
  Sent: Tuesday, April 10, 2007 2:41 PM
  To: arslist@ARSLIST.ORG
  Subject: Moved Date and Time to DateTime


  ** Seems like this would be easy but cannot seem to get it ..

  Have a Date field and a Time field and want to take both values and
make a DateTime field using a filter.

  --
  Frank Caruso
  Specific Integration, Inc.
  Senior Remedy Engineer, ITIL Foundation Certified
  www.specificintegration.com

  703-376-1249 __20060125___This posting was
submitted with HTML in it___
__20060125___This posting was submitted with HTML in
it___



  --
  Frank Caruso
  Specific Integration, Inc.
  Senior Remedy Engineer, ITIL Foundation Certified
  www.specificintegration.com
  703-376-1249 __20060125___This posting was submitted
with HTML in it___
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5:14 PM

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Re: EIE - Falcon?

[Chris Williams]

>From what I can gather looking at the contents of the patches, yes, it is 
>exactly
this. Another internal codename has been used by accident is my guess. 
Installed it
yesterday, and seems to be OK. Maybe just me, but the flat file samples shipped 
with
EIE don't all work out of the box...CMDB seemed OK, but not the basic AR Data
Exchangehave yet to install RLO and toy with this further.
Cheers
Chris.

> Good afternoon everyone:
>
> I am just curious - I was looking at the patches and looked at the patches
> for EIE, and saw a version of "Falcon".  Can I assume that this is the same
> as EIE v7.01?
>
> Thanks!
>
> _
> Mortgage rates near historic lows. Refinance $200,000 loan for as low as
> $771/month*
> https://www2.nextag.com/goto.jsp?product=10035&url=%2fst.jsp&tm=y&search=mortgage_text_links_88_h27f8&disc=y&vers=689&s=4056&p=5117
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> Are"
>

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Re: ARS 7.0.01 Patch 002

[Joe D'Souza]

Thanks..

I might give Patch 002 a whirl too then..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Wednesday, April 11, 2007 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Everything you listed minus AM and plus RKM on both, plus SLM Collector and
the EIE/SQL Server Plugin on one so far.  These are our 7.x dev and pre-prod
environments that we keep rebuilding and configuring, hoping to get it right
someday.  The only Patch 002 upgrades that have had mixed results are for
mid-tier - one dumped its Crystal Reports config completely until I
installed it a second time (saw this with Patch 001 as well), and one
refuses to start Tomcat now but there are other factors that may be involved
(Windows Server 2003 R2 x64, plus Sp2 for same, plus latest Windows
updates - maybe too many changes at once).

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Chris,

By any chance do you have any other OTB applications running on the server
on which you installed this available patch? I'm specifically wondering if
you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and SLM.

Thanks for your response

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that you
are upgrading), there weren't any significant issues with installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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5:14 PM

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Re: ARS -SQL Servers Consolidation

[Joe D'Souza]

I cant answer for whether or not SQL 2005 is compatible or not with ARS 6.3
and CM 6.0.. But you could reference the compatibility matrix on the
supportweb for that..

As for pointing the ARS to a SQL server that has moved, your answer lies
within your ar.cfg file on your server. The parameter you are looking to
reset will look like:
Sybase-Server-Name: 
Give the appropriate name for that server..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of James Collins
Sent: Wednesday, April 11, 2007 3:18 PM
To: arslist@ARSLIST.ORG
Subject: ARS -SQL Servers Consolidation


My group is in the process of consolidating SQL servers.  Currently we run
ARS and SQL on separate servers.  The plan is to consolidate this onto one.
I have the following questions, perhaps someone out there in ARSLIST land
has some experience and can answer these:


1.)  Is Remedy ARS 6.3 and CM 6.0 compatible with SQL Server 2005 ?

2.)  How would I make the following modification?  My current server has
the Remedy ARS and CM application and the SQL database on it -
management would like me to move the database to a different server.
How do I modify my currently installed ARS and CM so it knows to point
to a different server for the SQL database and move the current database
over?

Thank you and regards,

Jim Collins


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5:14 PM

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5:14 PM

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Re: ARS 7.0.01 Patch 002

[Alfonso Eric B Contr 95 CG/SCCSS]

I was the original submitter of the issue that became bug SW00257321.
In our testing we only had problems when Office was not completely
installed.  After a normal install of Office 2003, only a portion of
each office application is actually installed.  The installation
completes when the application is used for the first time.  We were able
to uninstall the user tool without problems as long as we made sure each
Office application was ran at least once and installed completely.

Please make sure you try this on a test box first since our environment
may not match yours and you may not receive the same results.

Eric Alfonso, Contractor, 95 CG/SCCSS 
Remedy Support Team 
[EMAIL PROTECTED] 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Sent: Wednesday, April 11, 2007 11:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Did you have to uninstall 7.0.01 Patch 001 first?  Or was it installed
on top of patch 1?

The documentation is not really clear...  I am reading the
'Patch002_UserTool_TechBulletin(ReadMe).pdf' file and it states:

"BMC Software is alerting users of BMC Remedy User version 7.0.01 to the
availability of a patch that provides fixes for various known issues. If
you have any questions about the problem or the patch, contact BMC
Software Customer Support at 800 537 1813 (United States or Canada) or
call your local support center."

Does this mean that prior to installing patch 2 you have to contact your
support company to get the patch for patch 1? If so, then I wonder why
it wasn't simply included in the patch 2 folder on BMC's ftp site.

Further in the pdf, it states: "Use the normal installation procedure
for BMC Remedy User as described in the BMC Remedy Action Request System
7.0 Installing guide."  However, from page 123 of that Installing guide:
"Before you perform an overwrite installation of BMC Remedy User,
uninstall the existing version."  

If you follow these steps - uninstalling the User Tool first - you will
trash your computer (bug SW00257321) and "the only way to recover is to
reload the operating system."

If I recall correctly, David Easter previously recommended to install
the User Tool patch 2 version on top of the patch 1 version (without
uninstalling patch 1 first) to avoid the problem.  Yet, the readme doc
does not state this.  

Does anyone know the correct installation procedure to install User Tool
7.0.01 patch 2 on a computer that already has User Tool patch 1 (with CR
redistributable files, Office 2003, and Visual Studio installed)?


Stephen 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that
you are upgrading), there weren't any significant issues with
installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
--
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Checked by AVG Free Edition.
Version: 7.5.446 / Virus Database: 269.2.0/756 - Release Date: 4/10/2007
10:44 PM



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Category, Type, Item explanation tips?

[Jason Miller]

What are some of the ways admins use to explain the concept of CTIs to users
(HPD, CHG, TSK, AST). I have been creating/updating them for years but am
have a bit of trouble conveying the importance and the benefit to a
customer. Is there a simple way that anybody has found to help the concept
click?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 


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Re: Documentation Tool

[Rick Cook]

Dan, you can create some simple Remedy forms, using menus and workflow that
call the SQL commands to populate the fields.  I built one in about half a
day.  Then you could export that data.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
Sent: Wednesday, April 11, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Documentation Tool


** 
Does anyone know of a tool (preferably Freeware) that will allow me to scan
the Remedy 6.3 Oracle db and show the table relationships (names) to the
field ID numbers ? I am working with a Business Intelligence developer to
create a "Universe" for reporting out of Remedy and need to provide table
reference info to him. 
__20060125___This posting was submitted with HTML in
it___ 

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Upgrading prod server from 5.1.2 to 6.3 to 7.0.1P1 this Saturday

[Susan Palmer]

Hi Everyone,

Ok, so 2-3 days before you're sort of in a holding pattern.  Can't really do
anything because you have everything ready for the upgrade.  But it does
leave you lots of thinking time, which in turn makes you wonder if you
covered all the bases.  Yes I did the upgrades on the dev server and it went
relatively well, BUT this is production and there is less wiggle room for
error.

I redid the dev box last week just to practice the installs again, not like
they are hard to do.  We're only upgrading Oracle 9i2 to 10g (well our
outsourcer is), and AR Server.  Not touching HD application.  Will be adding
email, approval and assignment engines.  Web server isn't ready yet so
mid-tier will be later.  Also none of those engines will be used immediately
as we have to upgrade all the user tools first.  Besides I'd like the server
to just run for a week after an upgrade to settle in and see if there are
any initial gremlins.

Normally I wouldn't be skittish, but these things just don't seem to be as
straight forward as they used to be.  For instance, a few weeks ago for some
'unknown' reason our dev box started giving messages that we were using an
eval license.  Not true but I didn't check it out immediately.  It turns out
that our Host ID changed in what appears to be similar to the immaculate
conception ... nobody did it.  Then another miracle it changed back after I
found the issue and asked about it.  Well what that did in between was cause
a license hurricane.  After a week of working with support to get the
licenses straightened away, that's when the Host ID went back to its
original and I had to start over.  In the past license support has been one
of the best parts of Remedy support.  Now it must be the worse.  It is like
they are reading paragraphs of text to you rather than listening to what you
are saying.

The reason I bring the licensing up is that in prep for Saturday I wanted to
get the v6 license file ready.  4 days later we have most of it figured out,
but just 25 licenses short.  Yes, I guess this could be considered a rant
now.  But when you're doing this on Saturday it is not like you are going to
get a lot of help so you want to be prepared.  Well as it ends up I'm going
to have to enter all license keys manually for v6, not the nice and easy
import.  And hopefully they will be able to provide the missing 25 before
then.  Then if the moon is looking down on me in a favorable light I should
be able to export them and use the website for version 7 licenses.  Although
on our dev server I never actually did the ver 7 so I don't really know if I
need to and quite frankly don't trust their answers anymore.  It's like
being in a vacuum.  I feel like I'm speaking a foreign language and no one
understands my questions.  Oh wait. I guess I am !

Well anyway, it felt good to say all that.  If there are any tidbits of
cautionary be sure to look at this wisdom you'd like to share I'll be
listening.

Thanks for being there,
Susan

AR Server upgrade from 5.1.2 to 6.3 to 7.0.1P1
Installing for first time on this server the Email engine, approval and
assignment engines
Our remote dba service will be doing the 9i2 to 10g upgrade before I start
the Remedy side of things.

Windows 2003 server, we're the only thing running on it.

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Re: Documentation Tool

[Timothy Powell]

arinside will give you a list of fields and their IDs for each form. I don't
know if it's in the format you want
http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/
gid,29/Itemid,28/
 
HTH,
Tim

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
Sent: Wednesday, April 11, 2007 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Documentation Tool


** 
Does anyone know of a tool (preferably Freeware) that will allow me to scan
the Remedy 6.3 Oracle db and show the table relationships (names) to the
field ID numbers ? I am working with a Business Intelligence developer to
create a "Universe" for reporting out of Remedy and need to provide table
reference info to him. 
__20060125___This posting was submitted with HTML in
it___ 

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Re: Category, Type, Item explanation tips?

[Rick Cook]

Have them look at them backwards - figure out what information they could
gain value from getting FROM the system, and then use the CTIs to gather
that information from them.  It's a way of quantifying how the system is
used.
 
Rick 
  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, April 11, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Category, Type, Item explanation tips?


** 

What are some of the ways admins use to explain the concept of CTIs to users
(HPD, CHG, TSK, AST). I have been creating/updating them for years but am
have a bit of trouble conveying the importance and the benefit to a
customer. Is there a simple way that anybody has found to help the concept
click?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

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Re: Email issues - on migration :: SOLVED

[patrick zandi]

Solved::  ARS 6.3 and above.
-
Here is a Trick I was informed on .. I never saw before with email only.
Open Usertool: ARX all messages, Templates, Attachments, Needed.
Open Admintool: Delete all AR System Email Forms - should be 11
Open Admintool: Delete all Menu's Related to AREmail.
Modify ar.conf   ADD=> Email-Import-Form-By-Default: T
Ensure email service is off or down.
Restart => Remedy Server
--
Server will automatically re-import all forms for the email.
--
Set config's on the Mailboxes.
Import all messages
Import all Attachments
Import all Templates.

Start Email Server Service..
Voila.. !!
 Worked like a champ ---




On 4/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:




 I am trying to migrate tonight to a ARS 7.00 P2 Server on windows
platform.
I am getting wierd errors from the email server .. and then the message
does not error out, it disappears too.
-- AR System Email Error Logs say:
Message number: 313 Data types are not appropriate for relational
operation,  AND
Message number: 311 Field ID is not related to this form 18093
-
ALSO - Emails are Gone-- do not get them and they are not on the server ?

Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18099
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Field ID is not related to this form 18093
Apr 10, 2007 10:05:12 PM com.remedy.arsys.emaildaemon.LoggingModule doWork
SEVERE: Data types are not appropriate for relational operation
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
java.lang.OutOfMemoryError
===
I have looked at the Templates, and they look good.
I have looked at the fields .. they seem fine.
===  Any one see this ?

--
Patrick Zandi





--
Patrick Zandi

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Re: Email issues - on migration

[patrick zandi]

I was told to modify the Registry for this.

On 4/10/07, Axton <[EMAIL PROTECTED]> wrote:


Looks like those fields are related to the email forms:

http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L830

http://arswiki.org/projects/arapi/browser/releases/solaris701p1/include/arstruct.h#L836

#define AR_RESERV_EMAIL_MSG_MAILBOX_ID 18093L
#define AR_RESERV_EMAIL_MSG_SEND_MSG 18099L

Odd thing, in arstruct.h, both of these fields have the comment /* reused
*/.

For the java out of memory errors, you need to increase the heap size
in the emaild.sh script.
http://www.caucho.com/resin-3.0/performance/jvm-tuning.xtp

What version/patch are you coming from?

Axton Grams

On 4/10/07, patrick zandi <[EMAIL PROTECTED]> wrote:
> **
>
>
>
> I am trying to migrate tonight to a ARS 7.00 P2 Server on windows
platform.
> I am getting wierd errors from the email server .. and then the message
does
> not error out, it disappears too.
> -- AR System Email Error Logs say:
> Message number: 313 Data types are not appropriate for relational
operation,
>  AND
> Message number: 311 Field ID is not related to this form 18093
> -
> ALSO - Emails are Gone-- do not get them and they are not on the server
?
> 
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 18099
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Field ID is not related to this form 18093
> Apr 10, 2007 10:05:12 PM
> com.remedy.arsys.emaildaemon.LoggingModule doWork
> SEVERE: Data types are not appropriate for relational operation
> java.lang.OutOfMemoryError
> java.lang.OutOfMemoryError
> java.lang.OutOfMemoryError
> ===
> I have looked at the Templates, and they look good.
> I have looked at the fields .. they seem fine.
> ===  Any one see this ?
> --
> Patrick Zandi __20060125___This posting
> was submitted with HTML in it___


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Re: Documentation Tool

[Wacholz, Jeanette (Jenni)]

I've been looking at doing something along these lines also but don't
understand well enough how to construct the necessary SQL commands. I
have a good SQL reference book and I know how to identify the form and
field ID numbers but I'm clearly missing some vital bit of logic or
syntax.
 
Can you provide a sample of an SQL command that populates the contents
of a change history field into a field on a Remedy form?
 
Jenni Wacholz 
Remedy Administration 
Coventry Health Care Inc 
480-445-2517 
 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, April 11, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Documentation Tool


** 
Dan, you can create some simple Remedy forms, using menus and workflow
that call the SQL commands to populate the fields.  I built one in about
half a day.  Then you could export that data.
 
Rick 


From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dan Fraser
Sent: Wednesday, April 11, 2007 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Documentation Tool


** 
Does anyone know of a tool (preferably Freeware) that will allow me to
scan the Remedy 6.3 Oracle db and show the table relationships (names)
to the field ID numbers ? I am working with a Business Intelligence
developer to create a "Universe" for reporting out of Remedy and need to
provide table reference info to him. 
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Win2K3 SP2 - was ARS 7.0.01 Patch 002

[strauss]

Here's the latest on Patch 002, only I think it is really about Windows
Server 2003 x64 Sp2.  I had one Windows 2003 Enterprise R2 Sp1 x64
server happily running mid-tier 7.0.01 Patch 001 on Apache Tomcat
5.5.17. After I installed SP2 (x64) once from the web and also again
from a downloaded executable, Tomcat refused to start successfully.
Attempts to start it manually yielded a 1087 error.  I removed Sp2 just
now, restarted the server, and Tomcat started and stayed running. I
re-applied the two critical updates for Windows 2003 exclusive of Sp2,
and rebooted again, and Tomcat started properly and mid-tier loads ITSM
7 consoles properly.  Since I have SP2 on two other servers where Tomcat
and mid-tier or RKM are working properly, one of which is Enterprise and
the other is Enterprise R2, but BOTH are x86 not x64, maybe it is
something about R2 x64.  Just a warning, if you are toying with the
different flavors of Windows Server 2003 (R2 or not; x86 vs. x64) under
various ITSM 7 components like I am. JRE/JDK remains 1.4.2_13 except on
the RKM 7.1.01 server, where I am trying 1.5.0_11 since RKM installs its
own Tomcat in a 1.5 compatible state, not 1.4 compatible the way
mid-tier does it.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 3:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Thanks..

I might give Patch 002 a whirl too then..

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Wednesday, April 11, 2007 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Everything you listed minus AM and plus RKM on both, plus SLM Collector
and the EIE/SQL Server Plugin on one so far.  These are our 7.x dev and
pre-prod environments that we keep rebuilding and configuring, hoping to
get it right someday.  The only Patch 002 upgrades that have had mixed
results are for mid-tier - one dumped its Crystal Reports config
completely until I installed it a second time (saw this with Patch 001
as well), and one refuses to start Tomcat now but there are other
factors that may be involved (Windows Server 2003 R2 x64, plus Sp2 for
same, plus latest Windows updates - maybe too many changes at once).

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Wednesday, April 11, 2007 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.0.01 Patch 002

Chris,

By any chance do you have any other OTB applications running on the
server on which you installed this available patch? I'm specifically
wondering if you are running CMDB 2.0.1 patch 003 and IM, PM, AM, CM and
SLM.

Thanks for your response

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of strauss
Sent: Tuesday, April 10, 2007 8:48 PM
To: arslist@ARSLIST.ORG
Subject: ARS 7.0.01 Patch 002

I have just finished updating my servers with the various Patch 002
components that appeared on the download site when I looked today; other
than the usual efforts of the ARSMail installer to put its components
everywhere except where you want them (ignoring the installation that
you are upgrading), there weren't any significant issues with
installation.
Can't speak to function/performance yet.

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
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Re: Category, Type, Item explanation tips?

[ARSList]

 

These articles specify recommendations on using CTIs, but not in
explaining them...

http://support.bmc.com/KMSUSER/DocView_SHFrame.htm?p=&user=public&d=/kms
public/KM-00025941.htm&vg=selfhelp

 

 

I think this is the same thing, but the Tips and tricks alone are worth
reading

See Page 68 for CTIs

http://www.bmc.com/arsystem/dev_community/downloads/Tips_and_Tricks.pdf

 

 

Good luck.

 

 

Nick

 

Havin' Fun in Sacramento.

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, April 11, 2007 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Category, Type, Item explanation tips?

 

What are some of the ways admins use to explain the concept of CTIs to
users (HPD, CHG, TSK, AST). I have been creating/updating them for years
but am  have a bit of trouble conveying the importance and the benefit
to a customer. Is there a simple way that anybody has found to help the
concept click?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

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Re: Category, Type, Item explanation tips?

[Brian Pancia]

The simple explanation is that the CTI is used for the business to measure
and improve on the service it is providing.  Over the last few years there
has been a greater push to align IT to the business and take more of a
services approach to IT.  We can see this with the tremendous spread of ITIL
and ITSM 7.0.  Prior to this push Remedy and other tools were techie tools
and used by the business to track things like ticket volume.  Now the goal
is to reduce ticket volumes, provide a better service, and possibly provide
more services.  The CTI allows the business to do exactly that.  In
addition, this will also allow the business/IT to move out of the typical
reactive mode and start becoming proactive.

 

Regards,

 

Brian

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, April 11, 2007 5:58 PM
To: arslist@ARSLIST.ORG
Subject: Category, Type, Item explanation tips?

 

What are some of the ways admins use to explain the concept of CTIs to users
(HPD, CHG, TSK, AST). I have been creating/updating them for years but am
have a bit of trouble conveying the importance and the benefit to a
customer. Is there a simple way that anybody has found to help the concept
click?

 

Thanks,

Jason

 

ARS 7.0.01 p001

Approval Server 7.00.01

ITSM 6.0

CMDB 1.1 P3

Servers 2003

DB MS SQL 2000 SP4 (remote server)

 

 

 

 

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Re: Email not sent out

[Siti Hawa Bee SHAIK FARID]

Dear Axton, 

Thanks for your reply. I see. So how about if I export those modified
filters in *.def format and reimport them after the re-installation. Will
this works?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Wednesday, April 11, 2007 11:28
To: arslist@ARSLIST.ORG
Subject: Re: Email not sent out

 

** If you modified out of the box filters, reinstalling the email engine
will overwrite them.  If you altered fields limits or permissions, those
will be overwritten as well.

Axton

On 4/10/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]
 > wrote:

** 

Really? Cuz I have modified some AR notification filters to indicate Email
template and had created new filters as well. 

Any issue if I just leave it blank? What are the risk to tat?



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If you are not the intended recipient, please delete all copies of this email 
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ARSWiki Updates

[Axton]

A few new happenings:

- Open Source Projects:
 - Stephen is cooking up a new .net utility
   - ARS_EditWUTHelp: Edit the Help Text for fields
   - http://arswiki.org/projects/dotnetutil
 - There are new releases of 2 .net utilities:
   - ARS_CreateEntry 1.01
   - ARS_DeleteEntry 1.01
 - Ben is moving forward with the Klink application
   - Wiki being updated with the details of the application
   - some minor fixes
   - Roadmap imported to the Trac app
   - http://arswiki.org/projects/klink

- Wiki:
 - Derek has written an article detailing a Java 'Hello World' program
   - http://arswiki.org/wiki/Hello_World
 - A mechanism for rating articles was added to the wiki area
   - no login necessary to rate content
   - when you read something, rate it
   - http://arswiki.org/wiki/Main_Page
 - There have been a steady stream of junk accounts
   - I may have to set it up so I approve account requests
   - I'm bracing for site spam (capital P, meds, etc.)

Thanks Stephen, Ben, and Derek for the contributions.  I'm sure I
speak for many when I say thanks.

Thanks,
Axton Grams

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Performance Issue with Active Links- Reg.,

[Vinod]

Hi, 
We currently work on one of the customised HelpDesk application. Whenever i 
open any active link of the HelpDesk form from a remote machine, it takes 
around 90-100 seconds whereas when i open an activelink of any other form in 
the same environment, it takes around 15 seconds. 

Taking 15 seconds for opening an object from a remote machine is acceptable but 
100 seconds is too high. I am trying to find out the reason for the issue and i 
am looking for ways to improve the performance, whenever i open the active 
links of our HelpDesk form.

Please provide me with some insight/thoughts on what may be the reason for such 
performance issue? Any suggestions or ideas for rectifying the issue is highly 
appretiated.

Server : ARSystem 6.3
Admin Tool : 6.3 (Patch 20)

THanks and Regards,
Vinod


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Re: Email not sent out

[Axton]

That will work.

Axton

On 4/11/07, Siti Hawa Bee SHAIK FARID <[EMAIL PROTECTED]>
wrote:


**

Dear Axton,

Thanks for your reply. I see. So how about if I export those modified
filters in *.def format and reimport them after the re-installation. Will
this works?


 --

*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Axton
*Sent:* Wednesday, April 11, 2007 11:28
*To:* [EMAIL PROTECTED]
*Subject:* Re: Email not sent out



** If you modified out of the box filters, reinstalling the email engine
will overwrite them.  If you altered fields limits or permissions, those
will be overwritten as well.

Axton

On 4/10/07, *Siti Hawa Bee SHAIK FARID* <[EMAIL PROTECTED]>
wrote:

**

Really? Cuz I have modified some AR notification filters to indicate Email
template and had created new filters as well.

Any issue if I just leave it blank? What are the risk to tat?
   UOB EMAIL DISCLAIMER
Any person receiving this email and any attachment(s) contained, shall
treat the information as confidential and not misuse, copy, disclose,
distribute or retain the information in any way that amounts to a breach of
confidentiality. If you are not the intended recipient, please delete all
copies of this email from your computer system. As the integrity of this
message cannot be guaranteed, neither UOB nor any entity in the UOB Group
shall be responsible for the contents. Any opinion in this email may not
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Re: Performance Issue with Active Links- Reg.,

[Rabi Tripathi]

Vinod:
It makes sense that Helpdesk form's objects open
relatively slower than smaller forms'.

The question is whether 100 seconds is reasobable for
your setup or not. No way to judge that without
details of what you mean by...

...from a "remote" machine

What do you mean by "remote"? What's the link between
the client and the server? Dialup, LAN, WAN? VPN?

You essentially need to think of the link between your
client and the server as a pipe with numerous links in
series and figure out whether it's choking...your
client PC, your local network, remote network, server
(hardware, software setup, database)?

Use basic elimination techniques to rule out what is
*not* a problem and look at the remaining suspects
more closely. For example, if access through Remedy
User from the same client PC is rather fast, the
network is likely not an issue. If access using Remedy
admin on the server itself is fast, then server side
stuff including database is not an issue. Also, is it
slow for others in your local network..for others in
some other network? You get the idea. Another
important question is whether it suddenly become slow
or it has always been like this. 

If you want listers to point out the suspect, you will
need to post details of you client PC, the network,
the server hardware, the database details, concurrent
user load etc.

The last time I saw unusually slow opening of objects
was when somebody had hacked into the underlying
database to change the last modified date of all the
objects and set them to some future date by mistake.
Very unusual issue, **most likely irrelevant to you**.

Sorry, I can't tell you exactly what the issue is in
your environment. There is no substitute to following
basic troubleshooting steps.

Regards.

--- Vinod <[EMAIL PROTECTED]> wrote:

> Hi, 
> We currently work on one of the customised HelpDesk
> application. Whenever i open any active link of the
> HelpDesk form from a remote machine, it takes around
> 90-100 seconds whereas when i open an activelink of
> any other form in the same environment, it takes
> around 15 seconds. 
> 
> Taking 15 seconds for opening an object from a
> remote machine is acceptable but 100 seconds is too
> high. I am trying to find out the reason for the
> issue and i am looking for ways to improve the
> performance, whenever i open the active links of our
> HelpDesk form.
> 
> Please provide me with some insight/thoughts on what
> may be the reason for such performance issue? Any
> suggestions or ideas for rectifying the issue is
> highly appretiated.
> 
> Server : ARSystem 6.3
> Admin Tool : 6.3 (Patch 20)
> 
> THanks and Regards,
> Vinod
> 
> 
>  
>
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> now.
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> 
>
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See all the new 2007 cars at Yahoo! Autos.
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