Re: Receiving duplicate email notifications from Remedy
I'm sorry about that. Yes, I meant Send Message set to "Sent". I was not in the form at the time. Leonard _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of SUBSCRIBE arslist Neel Sent: Saturday, May 05, 2007 8:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy Leonard, I'm still new to remedy but still I could not agree with your statement - "You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent". Did you mean status of "Send Message" is set to "Sent" (instead of No)? We are using V 7.0.01 and "Send Messasge" is set to "No" only for incoming messages. Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, May 03, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy Check for errors in the "stderr.log" file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log. You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Receiving duplicate email notifications from Remedy
Leonard, I'm still new to remedy but still I could not agree with your statement - "You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent". Did you mean status of "Send Message" is set to "Sent" (instead of No)? We are using V 7.0.01 and "Send Messasge" is set to "No" only for incoming messages. Regards, Neel Gautam Accenture - Chicago Delivery Centre Office: 312-693-7279 Mobile: 630-440-6335 MSN: [EMAIL PROTECTED] AIM: neelgautam Core Values: Stewardship * Best People * Client Value Creation * One Global Network * Respect for the Individual * Integrity From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Thursday, May 03, 2007 5:20 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy Check for errors in the "stderr.log" file usually located on the server at: (C:\Program Files\AR System\AREmail\Logs), or wherever your email engine was installed. This may give you some clue as to the activity going out (from the Remedy side). However, it sounds like messages are successfully going out of Remedy, so there may not be any useful information in the log. You may also want to verify that the outgoing message in the queue (Message Form) actually gets the "Send Message" value set to "No" after the message has been sent. If not, or if there is some custom workflow that may be modifying this value, the message could get sent again on the next polling interval. Additionally, on the duplicate messages that you are receiving, do they have the same timestamp? Or, is there some lapse in time between the messages. This may give some insight is to the problem source as well. HTH Leonard Neely Sr. Remedy Engineer Column Technologies, Inc From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of All Contact Sent: Thursday, May 03, 2007 2:38 PM To: arslist@ARSLIST.ORG Subject: Re: Receiving duplicate email notifications from Remedy ** Hello Leonard, We are on Windows Server 2003 and running SQL Server 2000 but we are not running in a multiple server group. The remedy server and database are on two different servers. When we look in the email messages form, there is only one message in the queue but when it goes through our exchange server and gets to our inbox it becomes two sometimes three. Is there some way for us to see what the email engine is actually sending out; is there a log file that we can look at or a debug process? Thanks __20060125___This posting was submitted with HTML in it___ This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Incident management fields.
Have you looked at the 'View Audit Log' ? When you are looking at a ticket its a menu option under the 'Functions' heading. It might only be available to Incident Managers, I'm not sure. Colin ARS 7 ServiceDesk 7 MSSQL2005 Windows2003 Colin Chapman, UNCW Phone: 910-962-7356 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Moore,Bruce Sent: Saturday, May 05, 2007 10:22 AM To: arslist@ARSLIST.ORG Subject: Incident management fields. ** I'm working on an upgrade from Help Desk 5, to Incident management 7.0.02. I'm pretty close to complete, but I'm missing some fields. I guess before I create these, I was wondering if they already existed, I'm just not looking in the right place. Fields I'm looking for. In Help Desk 5, there is a audit trail, that keeps track of any and all changes. Is this named something else in ITSM 7? Customer Login name, assignee login name, contact login name. I have checked the fields in view, and see some fields that I thought looked close, but they don't seem to populate. Is there an easy way I can find out which filters generate e-mail? I need to modify these accordingly. Your help would be greatly appreciated. I'm trying to make minimal changes, but we really need the above fields. Thanks __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Incident management fields.
1. There is a completely new way of doing auditing on forms. You need to review this before you tackle what you were doing. 3. Check for fields not in view and you will find the requester login and some of the other fields. 3. Notifications are controlled by the new form SYS:Notifications you need to review this since there arre a lot of new notifications and they are driven by one filter. Roger -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sat, 5 May 2007 9:22 AM Subject: Incident management fields. ** I’m working on an upgrade from Help Desk 5, to Incident management 7.0.02. I’m pretty close to complete, but I’m missing some fields. I guess before I create these, I was wondering if they already existed, I’m just not looking in the right place. Fields I'm looking for. In Help Desk 5, there is a audit trail, that keeps track of any and all changes. Is this named something else in ITSM 7? Customer Login name, assignee login name, contact login name. I have checked the fields in view, and see some fields that I thought looked close, but they don't seem to populate. Is there an easy way I can find out which filters generate e-mail? I need to modify these accordingly. Your help would be greatly appreciated. I’m trying to make minimal changes, but we really need the above fields. Thanks __20060125___This posting was submitted with HTML in it___ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
Re: Searching one form from another
When I have had to construct these types of searches, you end up putting
the user in a bit of a crunch, and end up developing a form that builds
the 'advanced search string' for the table qualification. (This AND
That) AND (Something OR Nothing)
For a simple "AND" construct a AL Guide and a run-if for each of the
search fields with != NULL then Append to Search Criteria
To avoid this "development overhead", I have generally elected to create
a "SEARCH VIEW" on the storage table, and just link into that view with
what ever buttons open that form.
The Reason is Users are Users, and understand how to use the "Advanced
Search" option, which then gets me out of coding a complex setup to
allow them to do complex searches!
On the view you can easily add a button to "open the ticket" which will
open the appropriate form (hopefully $SCHEMA$ was stored in the
ALLTickets for ease of use) in Modify / Dialog / etc based upon the
requirements
Thanks-n-advance;
HDT Platform Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 503 2701
Fax: +1 408 503 2912
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality begins with your actions.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Moore
Sent: Friday, May 04, 2007 11:25 AM
To: arslist@ARSLIST.ORG
Subject: Searching one form from another
** Hey everyone-
We have several types of tickets and people want to be able to search
across all of them. All ticket types push key information to the
AllTickets form- Status, Submitter, Summary, Date Created, and so on
(not sure how much of this was out of the box).
I'm trying to make a form which can be an 'Advanced Search' type of
form. I've made character or date fields to input the parameters and
have a table linked to All Tickets to display the results. My thinking
was that the criteria could be set in a hidden field called Search
Criteria, then the table has the qualification EXTRNAL($Search
Criteria$), but I'm not able to figure a good way to get multiple
criteria in there. For example, if I simply set the hidden field to
something like this (LIST fields are on the AllTickets form):
'LISTSummary' LIKE (("%" + $Summary$) +"%") AND 'LISTSubmitter' LIKE
(("%" + $Summary$) +"%")...
and so on, it won't run if fields any listed fields are null.
Am I going about this all the wrong way? Any ideas on how to do this
best?
Thanks,
Chris
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Answers Are"
Incident management fields.
I'm working on an upgrade from Help Desk 5, to Incident management 7.0.02. I'm pretty close to complete, but I'm missing some fields. I guess before I create these, I was wondering if they already existed, I'm just not looking in the right place. Fields I'm looking for. In Help Desk 5, there is a audit trail, that keeps track of any and all changes. Is this named something else in ITSM 7? Customer Login name, assignee login name, contact login name. I have checked the fields in view, and see some fields that I thought looked close, but they don't seem to populate. Is there an easy way I can find out which filters generate e-mail? I need to modify these accordingly. Your help would be greatly appreciated. I'm trying to make minimal changes, but we really need the above fields. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
