Problem Assignment Failure
Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me error something like, No groups could be found using automated routing mechanism ARERR 1630105 I have created support group and defined Problem Manager also... Please provide me some solution... Thanks in advance Ajit Patil -- View this message in context: http://www.nabble.com/Problem-Assignment-Failure-tp14452475p14452475.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How to Modify the Incident using Email Tempalate and HPD:IncidentInterface
Hi All, According to Web Service Integration Document *Incident Modify functions* The creation of work log entries is the only workflow triggered bya modify function. Is any body is using this function to modify incident assignee orany other field on incident form? If yes what changes you have done and can you send a sampleworking template Regards Sunil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem Assignment Failure
You have to create an Assignment Engine entry for the Problem Manager. -Original Message- From: Ajit Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Fri, 21 Dec 2007 4:25 am Subject: Problem Assignment Failure Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me error something like, No groups could be found using automated routing mechanism ARERR 1630105 I have created support group and defined Problem Manager also... Please provide me some solution... Thanks in advance Ajit Patil -- View this message in context: http://www.nabble.com/Problem-Assignment-Failure-tp14452475p14452475.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are More new features than ever. Check out the new AOL Mail ! - http://webmail.aol.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: problem in Java Scripting Plug-in
Dear rg25, I think the only detail that might not be obvious is the Any value assigned to result is actually a value reference to the com.remedy.arsys.api.Value objects. So if you can cast or construct Value objects then those can be returned in the result array from the ARF Plugin to ARS. This design is so that the dataTypes can be mapped to ARS data fields that the returned elements are in turn mapped to at the ARS Form level. So in short not just any Java Object can be understood and mapped to ARS dataTypes. (But I find it likely that the plugin does auto detect primitives and convert them to Value objects for you. But that is just a guess.) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Dec 21, 2007 1:14 AM, rg25 [EMAIL PROTECTED] wrote: Hi all. I use Java Scripting Plug-in in the following structure (where '=' mean call and return): Filter=script=external java application All is OK if I return java primitives or their collection from external java application to Filter via script. But now I need to return collection of java objects defined by user by the same way. This is description of Java Scripting Plug-in: Provide script source code that implements the script functionality. For all languages, scripts can reference a collection named values which contains any input parameters passed to the script. Any value assigned to result becomes the output of the script. The result can contain a single value (string, integer, etc.) or an array of values. How I have understood there is no chance to make it or I am not right? Probably is exists a similar plug-in with the expanded opportunities? Can you help me to solve this problem? Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Exported CSV format not valid for Remedy Import Tool
All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported without double quotes. The AR Import tool does not recognize this format since the double quotes are not around ever column and data value. My question is has anyone run into this issue before and what did you do? Did you have to write an API to add the double quotes? Thanks in advance! Regards, Jackson Samson Remedy Administrator _ i’m is proud to present Cause Effect, a series about real people making a difference. http://im.live.com/Messenger/IM/MTV/?source=text_Cause_Effect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported CSV format not valid for Remedy Import Tool
Is the SQL server export tool creating the CSV with commas as the delimiter? If yes, does the data contain commas in places? If yes, that will make the CSV invalid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Friday, December 21, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Exported CSV format not valid for Remedy Import Tool ** All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported without double quotes. The AR Import tool does not recognize this format since the double quotes are not around ever column and data value. My question is has anyone run into this issue before and what did you do? Did you have to write an API to add the double quotes? Thanks in advance! Regards, Jackson Samson Remedy Administrator i'm is proud to present Cause Effect, a series about real people making a difference. Learn more http://im.live.com/Messenger/IM/MTV/?source=text_Cause_Effect __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported CSV format not valid for Remedy Import Tool
Hi, If the file does not have doublequotes it is not a CSV-file that AR Import can parse. If you do not have any ,-characters in the data, you can import it as an asc-file with , as delimiter instead. To convert your file, you will not need to create an AR-API-program. But you may have to create a script/program that converts the data. Another solution may be to change the output-format from the source, and create a ;-separated list or TAB-separated list instead. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported without double quotes. The AR Import tool does not recognize this format since the double quotes are not around ever column and data value. My question is has anyone run into this issue before and what did you do? Did you have to write an API to add the double quotes? Thanks in advance! Regards, Jackson Samson Remedy Administrator _ im is proud to present Cause Effect, a series about real people making a difference. http://im.live.com/Messenger/IM/MTV/?source=text_Cause_Effect ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported CSV format not valid for Remedy Import Tool
I believe they are asking if the Descriptionval can contain commas. If so then you should export the data again from SQL and choose some other delimiter (such as TAB) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Friday, December 21, 2007 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: Exported CSV format not valid for Remedy Import Tool ** Yes, the sql server export looks like: TicketNumberColumn,DescriptionColumn TicketNumberval,Descriptionval TicketNumberval,Descriptionval TicketNumberval,Descriptionval Thanks Date: Fri, 21 Dec 2007 08:22:25 -0600 From: [EMAIL PROTECTED] Subject: Re: Exported CSV format not valid for Remedy Import Tool To: arslist@ARSLIST.ORG Is the SQL server export tool creating the CSV with commas as the delimiter? If yes, does the data contain commas in places? If yes, that will make the CSV invalid. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ADM:Test Please Ignore
timing test 9:12am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Merry Christmas and Happy New Year
Good morning. I wanted to take this opportunity to wish you a Merry Christmas and Happy New Year! Ty ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Template .arm file, how to tell which fields are required/optional?
I agreed with what Michiel mentioned and just did about couple of weeks ago. Integration jobs like submitting tickets into HPD:Help Desk is much easier through the interface form. You don't have to worry about optional/required fields of HPD:Help Desk form. You could get a list of required fields (9 fields I guessed) from the ITSM 7.0 integration document mentioned above (This one does help!) Just add your newly created fields into the interface form accordingly. In order to pass those fields into HPD:Help Desk form, you need to add them into the OOTB work-flow. I think it's a filter triggered by the submit event. You may track it down by activating the filter log and check which filter push those fields into HPD:Help Desk form. You may choose creating a similar filter with the same qualification and a increased execution order number to push your fields or just add your fields into the existing push field action. I suggest the first one since it won't be altered nor overwritten by future patching. Hope this could do a little help. DJHuang 2007/12/21, T. Dee [EMAIL PROTECTED]: ** Jase - did you read BMC Remedy IT Service Management 7.0Integrations? This will help you with HPD:IncidentInterface_Create. Ty On 12/20/07, Michiel Beijen [EMAIL PROTECTED] wrote: ** I would add those new fields to the HPD:IncidentInterface_Create Form; i guess that is the best option. -- Michiel. On Dec 20, 2007 5:37 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Thanks Ty and Michiel, We are using ITSM 7 and I planned to use the HPD:IncidentInterface_Create Form but was concerned because of our customizations (new required fields on HPD:Helpdesk) that the new create HPD ticket workflow would fail because I had required fields on HPD:Helpdesk that were not on HPD:IncidentInterface_Create form. I think I am stuck validing optional/required fields on the .arm file using notepad and just looking each field up through the admin tool. Make Sense? Thanks again! :) Jase On 12/20/07, T. Dee [EMAIL PROTECTED] wrote: ** Jase - if you want to create HPD:Help Desk tickets you should use the HPD:IncidentInterface_Create Form. Ty On 12/20/07, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, Does anyone know of a way to tell which fields are required/optional when from the 7.0 Admin tool I perform a Tools/Export Mail Templates .arm file for the form HPD:Helpdesk. The only way I can currently think of is to physically touch each field from the .arm file through the admin tool and document which are required/optional. Any suggestions? Thanks, Jase __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ -- Met vriendelijke groet / Kind regards Michiel Beijen __ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl__20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported CSV format not valid for Remedy Import Tool
Yes, the sql server export looks like: TicketNumberColumn,DescriptionColumn TicketNumberval,Descriptionval TicketNumberval,Descriptionval TicketNumberval,Descriptionval Thanks Date: Fri, 21 Dec 2007 08:22:25 -0600 From: [EMAIL PROTECTED] Subject: Re: Exported CSV format not valid for Remedy Import Tool To: arslist@ARSLIST.ORG Is the SQL server export tool creating the CSV with commas as the delimiter? If yes, does the data contain commas in places? If yes, that will make the CSV invalid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jack Samson Sent: Friday, December 21, 2007 7:17 AM To: arslist@ARSLIST.ORG Subject: Exported CSV format not valid for Remedy Import Tool ** All, We have another database where records are exported into a csv file. We have the need to import these records into Remedy now. We are using the ARS 6.3 import tool.The export was performed through SQL server export tool. What I have found is the columns and data that was exported without double quotes. The AR Import tool does not recognize this format since the double quotes are not around ever column and data value. My question is has anyone run into this issue before and what did you do? Did you have to write an API to add the double quotes? Thanks in advance! Regards, Jackson Samson Remedy Administrator i'm is proud to present Cause Effect, a series about real people making a difference. Learn more http://im.live.com/Messenger/IM/MTV/?source=text_Cause_Effect __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ Share life as it happens with the new Windows Live. http://www.windowslive.com/share.html?ocid=TXT_TAGHM_Wave2_sharelife_122007 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem Assignment Failure
Ajit - are you using ITSM 7? So when you create th Problem you are not assigning any groups - correct? You want Remedy to Assign it? Ty On 12/21/07, Ajit Patil [EMAIL PROTECTED] wrote: Hi Friends, I am trying to Generate Problem. But whenever I m trying to save the Problem, it gives me error something like, No groups could be found using automated routing mechanism ARERR 1630105 I have created support group and defined Problem Manager also... Please provide me some solution... Thanks in advance Ajit Patil -- View this message in context: http://www.nabble.com/Problem-Assignment-Failure-tp14452475p14452475.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issues with using Incident Interface Create form to push record to HPD?
Mary, I verified the same issue exists in ITSM 7.0.02, patch 5. I contacted BMC and it looks like this is a known defect (SW00283078). I'll import the hotfix in our development environment and let you know if it fixes the issue. Message from BMC was The issue is some obsolete fields (left over from ITSP app) are getting set with workflow on menu select. Later, Robin Anderson, OCP Remedy Systems Administrator Jefferson County Public Schools Phone: 303-982-2387 Email: [EMAIL PROTECTED] From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Monday, December 17, 2007 6:55 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? What about the Assignee Groups field (field 112)? This may not be getting set properly. I am checking to see what exactly is set by selecting the group drop down menus. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Monday, December 17, 2007 8:51 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** Hi Ty, That was probably a bad way to phrase it... sorry. When you open the IM form (HPD: Help Desk form) in search mode, then go to the Assignment tab and use the menus attached to the Incident Assignee, choose Support Company, Support Org, Assigned group; then click on Search. The records that were pushed to HPD from the Incident Interface create form are not returned in the search. However, you can free form type in what you want to search on, and it's returned. So, I even checked what's getting set when the fields are chosen by the menu, but again, I can't see any difference in what's being stored in the record. :-( Thanks!!! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Monday, December 17, 2007 7:43 AM To: arslist@ARSLIST.ORG Subject: Re: Issues with using Incident Interface Create form to push record to HPD? ** Mary - what do you mean they are not searchable - can you be more specific - what are you doing to search? On 12/17/07, Mary Dollus [EMAIL PROTECTED] wrote: Morning, I'm using the HPD:Incident Interface Create form to push records into the HPD:Help Desk form; however we've found an issue and I'm wondering if anyone else has seen this happen. The record populates ok in the Help Desk form and it all seems ok. The ticket can be worked and moved from status to status with no issues. However, if you attempt to search for records by using the menus on the Assignment tab, the records that were pushed do not show up in the search. If you reassign the ticket, they'll show up. So,,, I compared two records, one that was pushed and one that was not to see if there were any differences there were some but they were minimal and nothing that would seem to create the issue. So, I took one of the pushed records and assigned it to me. Then I compared that record in both of it's states, pushed from the Interface form and then reassigned to me in the HPD form. Still minor differences... I merged the two docs to find the differences and the only things different Are below. Where you see only one value, that means one was blank and the other had a value, (like the first one has Yes and nothing else,, that means one doc had Yes, the other was NULL) Assigned Group Uses OLA(100572) : Yes Assignee Login ID(4) : mtdollu1testusermtd Assignee+ : Mary DollusTest User Last Date Duration Calculated(100631) : 12/17/2007 6:43:1816:40 AM Last Modified Date : 12/17/2007 6:43:1916:53 AM Shifts Flag(100296) : No SLMEventLookupTblKeyword : SLM:EventSchedule SLMLookupTblKeyword : SLM:Measurement Total Transfers: : 10 Transfers between Individuals: : 10 z1D_Previous Assignee Login ID(301323300) : testusermtd I have no clue why they aren't searchable Any and all ideas are so welcome...:) ARS 7.0.01 Apps are on 7.0.02 no patches Thanks!!! Mary Dollus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Exported CSV format not valid for Remedy Import Tool
I think Norm is asking if the data within the columns contain data like TicketNumberColumn,DescriptionColumn 00019827522,I Like Peanut Butter, Jelly and Bread, smashed together. Seth Wrye From: Action Request System discussion list(ARSList) on behalf of Jack Samson Sent: Fri 12/21/2007 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Exported CSV format not valid for Remedy Import Tool ** Yes, the sql server export looks like: TicketNumberColumn,DescriptionColumn TicketNumberval,Descriptionval TicketNumberval,Descriptionval TicketNumberval,Descriptionval Thanks Date: Fri, 21 Dec 2007 08:22:25 -0600 From: [EMAIL PROTECTED] Subject: Re: Exported CSV format not valid for Remedy Import Tool To: arslist@ARSLIST.ORG Is the SQL server export tool creating the CSV with commas as the delimiter? If yes, does the data contain commas in places? If yes, that will make the CSV invalid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl__20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
When I create a View form does not load datetime fields
Hello everyone, When I provide the database table name (DATABASENAME.OWNER.TABLENAME) and click on Load to create a view form, the datetime fields are missing from the list of loaded fields. Can anyone explain how to resolve this problem? Thank you. Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.03 and KM 7.2 just released.
I was looking into 7_00_03 yesterday and noticed the same statement (new installations only), and that it's basically 7_0_2_Patch006 just repackaged with improved installers. Of course, being curious now I need to do an installation of 703 and run some of the comparison tools... (is it really patch 6, just repackaged or??) RANT - are we back to the Release-o-de-day again? On Dec 20, 2007 10:35 AM, Decou, Candace M [EMAIL PROTECTED] wrote: ** Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for now at least). :) Candace Verizon Business *– global capability, personal accountability.* This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Pedro Cardoso *Sent:* Wednesday, December 19, 2007 2:15 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7.0.03 and KM 7.2 just released. ** Hi, just to let you know about this new versions of complete ITSM suite and Knowledge Management. Both Available on EPD site. Pedro MX __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.03 and KM 7.2 just released.
Actually, it is ITSM 7.0.02 Patch 005, and includes a copy of Patch 006 which you still have to run after the installations. I _just_ finished building a completely new 7.0.02.006 server from the ground up, and as near as I can tell there is no compelling reason for me to go back and re-do the installations for any ITSM components. I gain absolutely nothing from 7.0.03 over 7.0.02 since both require Patch 006 - they were just about two weeks late releasing it for my purposes, and I could not wait any more. On the other hand, I am going to restore the db back to the snapshot before I installed RKM 7.1.01.001, and install RKM 7.2 instead. It is a different version, with a modified different integration to ITSM 7, and even requires an uninstall/new install on the web server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Friday, December 21, 2007 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.03 and KM 7.2 just released. ** I was looking into 7_00_03 yesterday and noticed the same statement (new installations only), and that it's basically 7_0_2_Patch006 just repackaged with improved installers. Of course, being curious now I need to do an installation of 703 and run some of the comparison tools... (is it really patch 6, just repackaged or??) RANT - are we back to the Release-o-de-day again? On Dec 20, 2007 10:35 AM, Decou, Candace M [EMAIL PROTECTED] wrote: ** Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for now at least). :) Candace Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Wednesday, December 19, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.03 and KM 7.2 just released. ** Hi, just to let you know about this new versions of complete ITSM suite and Knowledge Management. Both Available on EPD site. Pedro MX __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When I create a View form does not load datetime fields
Jorge, Dylan, I just ran into this yesterday. I have oracle DATE and a CLOB fields. Can't do anything about the CLOB except to find out if the data really exceeds 4000 characters, the limit of VARCHAR. You may be able to have your DBA create some code that converts the value in his DATE column to something that Remedy likes. Off the top of my head, maybe a character or number field where the data has been converted to Epoch time. You will need to experiment with the Remedy side of things in order to tell your DBA exactly what to provide...or someone on this list can tell us! Drew Tulsa, OK On Fri, 21 Dec 2007, Wheeler, Dylan wrote: Is the field one of these types? Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal You can't use a datetime field from sql. I don't have a sql box I can access but if I remember right it keeps a unix timestamp in a varchar field and translates that into a human friendly date/time. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Friday, December 21, 2007 8:22 AM To: arslist@ARSLIST.ORG Subject: When I create a View form does not load datetime fields ** Hello everyone, When I provide the database table name (DATABASENAME.OWNER.TABLENAME) and click on Load to create a view form, the datetime fields are missing from the list of loaded fields. Can anyone explain how to resolve this problem? Thank you. Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When I create a View form does not load datetime fields
Is the field one of these types? Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal You can't use a datetime field from sql. I don't have a sql box I can access but if I remember right it keeps a unix timestamp in a varchar field and translates that into a human friendly date/time. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Friday, December 21, 2007 8:22 AM To: arslist@ARSLIST.ORG Subject: When I create a View form does not load datetime fields ** Hello everyone, When I provide the database table name (DATABASENAME.OWNER.TABLENAME) and click on Load to create a view form, the datetime fields are missing from the list of loaded fields. Can anyone explain how to resolve this problem? Thank you. Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When I create a View form does not load datetime field
Thank you Axton. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: When I create a View form does not load datetime fields
Create a view on from the table that converts the date/time field to an int data type in the format that Remedy expects. Then in your view form, create a date/time field and point it to the int column. See the db reference guide on how to convert the data type. Axton Grams On Dec 21, 2007 11:55 AM, Drew Shuller [EMAIL PROTECTED] wrote: Jorge, Dylan, I just ran into this yesterday. I have oracle DATE and a CLOB fields. Can't do anything about the CLOB except to find out if the data really exceeds 4000 characters, the limit of VARCHAR. You may be able to have your DBA create some code that converts the value in his DATE column to something that Remedy likes. Off the top of my head, maybe a character or number field where the data has been converted to Epoch time. You will need to experiment with the Remedy side of things in order to tell your DBA exactly what to provide...or someone on this list can tell us! Drew Tulsa, OK On Fri, 21 Dec 2007, Wheeler, Dylan wrote: Is the field one of these types? Only the following data types are supported in view forms: * SQL Server-char, varchar, tinyint, smallint, int, text, real, float, decimal You can't use a datetime field from sql. I don't have a sql box I can access but if I remember right it keeps a unix timestamp in a varchar field and translates that into a human friendly date/time. - Dylan Wheeler Production Control Analyst Principal IT Operations Downey Savings Loan Association, F.A. Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jorge Polo Sent: Friday, December 21, 2007 8:22 AM To: arslist@ARSLIST.ORG Subject: When I create a View form does not load datetime fields ** Hello everyone, When I provide the database table name (DATABASENAME.OWNER.TABLENAME) and click on Load to create a view form, the datetime fields are missing from the list of loaded fields. Can anyone explain how to resolve this problem? Thank you. Our Environment is Windows Server 2003 - Remedy AR System Server 6.3 - Microsoft SQL-Server 2000 - Helpdesk 5.6 Application Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __20060125___This posting was submitted with HTML in it___ This message and any attachments are for the intended recipient(s) only and may contain privileged, confidential and/or proprietary information about Downey Savings or its customers, which Downey Savings does not intend to disclose to the public. If you received this message by mistake, please notify the sender by reply e-mail and delete the message and attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Simon Hensler ist außer Haus.
Ich werde ab 21.12.2007 nicht im Büro sein. Ich kehre zurück am 07.01.2008. Ich werde Ihre Nachricht nach meiner Rückkehr beantworten. In Dringenden Fällen wenden Sie sich Bitte an meinen Vertreter: Herrn Radomir Novakovic [EMAIL PROTECTED] Phone: +49 176 1015 8336 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Gary A Roach/K-CORP/KMT/KMT is out of the office.
I will be out of the office starting 12/21/2007 and will not return until 01/02/2008. I will be checking email / v-mail regularly. If you need to speak with someone immediately please call (or email) John Kovalcik at 724-539-5228. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Change Mgmt approvals: odd behavior on no-impact timing requests
Hi Listers, We're using Change Mgmt 7.0.02, patch 5 on Windows 2003 server with MS Sql Server 2005. No changes have been made to the default Approval Process Configuration. No approval mappings have been configured for No Impact Timing requests. Problem: When I create a No Impact timing request and fill in all of the Change Manager assignment fields, an approval is generated for the Change Manager at the Business Approval phase (status is Request for Change). If I create a No Impact timing request and leave the Change Manager field blank (only select the Change Mgr support group) it works as expected. That is, the request moves straight to Scheduled status. The user designated as the Change Manager has both the Change Manager and Change Approver functional roles for the support group. The initial response from BMC was that a user should not be assigned both the Change Manager and Change Approver functional roles. Any other opinions/ideas? Thanks, Robin Anderson, OCP Remedy Systems Administrator Jefferson County Public Schools Phone: 303-982-2387 Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are no_impact_timing_debug[1].log Description: no_impact_timing_debug[1].log
Re: OT: Merry Christmas and Happy New Year
Merry Christmas to you and the list as well. On Dec 21, 2007 8:21 AM, T. Dee [EMAIL PROTECTED] wrote: ** Good morning. I wanted to take this opportunity to wish you a Merry Christmas and Happy New Year! Ty -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Change Mgmt approvals: odd behavior on no-impact timing requests
Do you have any other approvals configured. For example Impacted Area? These could be set for approval form the CI. Don Simmons Date: Fri, 21 Dec 2007 10:19:15 -0700 From: [EMAIL PROTECTED] Subject: Change Mgmt approvals: odd behavior on no-impact timing requests To: arslist@ARSLIST.ORG Hi Listers, We're using Change Mgmt 7.0.02, patch 5 on Windows 2003 server with MS Sql Server 2005. No changes have been made to the default Approval Process Configuration. No approval mappings have been configured for No Impact Timing requests. Problem: When I create a No Impact timing request and fill in all of the Change Manager assignment fields, an approval is generated for the Change Manager at the Business Approval phase (status is Request for Change). If I create a No Impact timing request and leave the Change Manager field blank (only select the Change Mgr support group) it works as expected. That is, the request moves straight to Scheduled status. The user designated as the Change Manager has both the Change Manager and Change Approver functional roles for the support group. The initial response from BMC was that a user should not be assigned both the Change Manager and Change Approver functional roles. Any other opinions/ideas? Thanks, Robin Anderson, OCP Remedy Systems Administrator Jefferson County Public Schools Phone: 303-982-2387 Email: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ The best games are on Xbox 360. Click here for a special offer on an Xbox 360 Console. http://www.xbox.com/en-US/hardware/wheretobuy/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7.0.03 and KM 7.2 just released.
Oh geee - well thanks for this info. We are rebuilding our dev server now, so as soon as that gets done we will have a chance to try this out. I appreciate the heads up! :) Candace DeCou Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, December 21, 2007 8:55 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.03 and KM 7.2 just released. ** Actually, it is ITSM 7.0.02 Patch 005, and includes a copy of Patch 006 which you still have to run after the installations. I _just_ finished building a completely new 7.0.02.006 server from the ground up, and as near as I can tell there is no compelling reason for me to go back and re-do the installations for any ITSM components. I gain absolutely nothing from 7.0.03 over 7.0.02 since both require Patch 006 - they were just about two weeks late releasing it for my purposes, and I could not wait any more. On the other hand, I am going to restore the db back to the snapshot before I installed RKM 7.1.01.001, and install RKM 7.2 instead. It is a different version, with a modified different integration to ITSM 7, and even requires an uninstall/new install on the web server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Friday, December 21, 2007 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.0.03 and KM 7.2 just released. ** I was looking into 7_00_03 yesterday and noticed the same statement (new installations only), and that it's basically 7_0_2_Patch006 just repackaged with improved installers. Of course, being curious now I need to do an installation of 703 and run some of the comparison tools... (is it really patch 6, just repackaged or??) RANT - are we back to the Release-o-de-day again? On Dec 20, 2007 10:35 AM, Decou, Candace M [EMAIL PROTECTED] wrote: ** Yes, but be careful...my co-worker was looking into this just yesterday and it seems that the ITSM 7.0.03 is intended for new installations only, not for an upgrade path. To get yourself to basically the same place with a pre-existing ITSM implementation you should stay with 7.0.02 at Patch 6 (for now at least). :) Candace Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso Sent: Wednesday, December 19, 2007 2:15 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.03 and KM 7.2 just released. ** Hi, just to let you know about this new versions of complete ITSM suite and Knowledge Management. Both Available on EPD site. Pedro MX __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: QUESTION: Table
Hello Rob, Have the Change Field action to Refresh Table, on the same Active Link, that you open the dialog from, as an action after the Open Window (for the dialog)... What this does is, every action defined after the open window action, is deferred to fire after the dialog has been closed.. So lets say you have AL:number01 to open the dialog and then refresh the table. Then you have a number of active links defined on the dialog.. When you open the dialog, only actions upto the Open Window action for the dialog will fire from AL:number01.. The rest will be deferred to until the dialog is closed.. So the Change Field action that you declare after the Open Window action will fire only after the close of the dialog - hence refreshing the contents of the table field with new values or rows that are added or modified in the table.. Hope I have not over complicated this :-) Merry Christmas Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: Table ** Thank you Joe. It worked like you said. Quick question...when I make changes and the user hits the save button I created, how can I get it to refresh the table when they hit the close button in the dialog window? -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Thursday, December 20, 2007 10:05 AM To: arslist@ARSLIST.ORG Subject: Re: QUESTION: Table ** Rob, On the open window action of the dialog, pass the request ID from the table field into the dialog on the Open action of the dialog, and have an active link that executes on Window Open, and Runs If $OPERATION$ = DIALOG which sets all the fields in the dialog where 'Request ID' = $Request ID$ Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rob Cvetkovski Sent: Thursday, December 20, 2007 9:48 AM To: arslist@ARSLIST.ORG Subject: QUESTION: Table I have two forms, Form A with a few fields on it - 3 of the fields are Display Only. When the user enters the data into the 3 display only fields and hit a button that I created it pushes those 3 display only fields off to Form B. This works perfect. Next I have a table on Form A that shows the records from Form B, again this works perfect. What I am trying to do is when the user clicks on a row in the table and below the table they click on a button called View I want it to open a dialog window with the data of the record they selected. This is where I am having issues. Any help would be greatly appreciated. Thanks! Rob __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.17.5/1190 - Release Date: 12/19/2007 7:37 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
EIE Schedules not working
Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Schedules not working
If your EIE instance is connecting to an SQL server, make sure there is no limit on the number of user connections to the SQL server.. There is an issue with EIE I have seen when used with the SQL link, that it leaves an open connection every time a schedule is run, thus opening a new connection at every schedule... If this is your problem, to avoid it have a windows batch file to stop the EIE service after the run of the schedule and start it just before the schedule kicks in... Use the windows scheduled tasks to achieve this and the net stop or net start to stop or start services in your batch file.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Eli Schilling Sent: Friday, December 21, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** The service is up and running. The normal log files aren't being updated/created. however, I have a nifty debug log file that, in broken-record-fashion, has been telling me: -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, December 21, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** I assume that the Windows service instance that you selected for the exchange to run on - like EIE [servername(server port)] - 001 -or- BMC AIE [servername(server port)] - 001 is in fact running. If the service is not running (and they install as Manual Startup) then you will never have the exchange run on the schedule you defined in the EIE/AIE console until you start the service. The normal log file is in the \Remedy\Apps\EIE\servername-port\service\log -or- BMC Software\BMC Atrium Integration Engine\servername-port\service\log directory. The debug logs are in the service\debug directory Careful of the debug logs - in EIE they were managed from the eie.cfg file and behaved for me. In AIE, they are managed from the console, not the eie.cfg file, and will grow until you have no more physical file space in a hurry if you are processing a lot of data. I never had a problem with them in EIE, but as soon as I upgraded to AIE they got out of control in a week. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: EIE Schedules not working ** Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus Database: 269.17.6/1192 - Release Date: 12/21/2007 1:17 PM ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
Je serai absent(e) à partir du 2007-12-21 de retour le 2008-01-07. ___ Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui ne peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personnes autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes les copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is addressed. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Schedules not working
Hi Joe, I'll give it a shot. Do you think if this were the issue I would still be able to execute the jobs manually? It really has me baffled that I can manually execute the data exchanges any time I want but the scheduled tasks keep laying down on the job! Thanks! Eli From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, December 21, 2007 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** If your EIE instance is connecting to an SQL server, make sure there is no limit on the number of user connections to the SQL server.. There is an issue with EIE I have seen when used with the SQL link, that it leaves an open connection every time a schedule is run, thus opening a new connection at every schedule... If this is your problem, to avoid it have a windows batch file to stop the EIE service after the run of the schedule and start it just before the schedule kicks in... Use the windows scheduled tasks to achieve this and the net stop or net start to stop or start services in your batch file.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Eli Schilling Sent: Friday, December 21, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** The service is up and running. The normal log files aren't being updated/created. however, I have a nifty debug log file that, in broken-record-fashion, has been telling me: From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, December 21, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** I assume that the Windows service instance that you selected for the exchange to run on - like EIE [servername(server port)] - 001 -or- BMC AIE [servername(server port)] - 001 is in fact running. If the service is not running (and they install as Manual Startup) then you will never have the exchange run on the schedule you defined in the EIE/AIE console until you start the service. The normal log file is in the \Remedy\Apps\EIE\servername-port\service\log -or- BMC Software\BMC Atrium Integration Engine\servername-port\service\log directory. The debug logs are in the service\debug directory Careful of the debug logs - in EIE they were managed from the eie.cfg file and behaved for me. In AIE, they are managed from the console, not the eie.cfg file, and will grow until you have no more physical file space in a hurry if you are processing a lot of data. I never had a problem with them in EIE, but as soon as I upgraded to AIE they got out of control in a week. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: EIE Schedules not working ** Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Schedules not working
Eli, I don't believe that you would be able to execute the jobs manually if the service was not running. Is this a new setup? Or, was it working before, but now its not? Leonard _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 11:14 AM To: arslist@ARSLIST.ORG Subject: EIE Schedules not working Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! Eli __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Schedules not working
I did the install several months back but I've only been performing manual executions while I trim down the data exchange configurations. Now that I have everything where I want it I tried to schedule the jobs to run automatically a few times a week. I can continue to run it manually; I just thought I'd toss this out and see if anyone else had run into the same issue. Thanks! From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Leonard Neely - FOJ Sent: Friday, December 21, 2007 4:29 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** Eli, I don't believe that you would be able to execute the jobs manually if the service was not running. Is this a new setup? Or, was it working before, but now its not? Leonard From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 11:14 AM To: arslist@ARSLIST.ORG Subject: EIE Schedules not working Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! Eli __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Schedules not working
If unavailability of database connections was the reason your EIE schedule was failing yes.. it will work after you perform the fix I recommended... One easy way to check if this was the case is to check the windows Application event log.. usually a failed database connection gets reported there with a message that the maximum number of user connections was exceeded.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Eli Schilling Sent: Friday, December 21, 2007 7:02 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** Hi Joe, I'll give it a shot. Do you think if this were the issue I would still be able to execute the jobs manually? It really has me baffled that I can manually execute the data exchanges any time I want but the scheduled tasks keep laying down on the job! Thanks! Eli -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Friday, December 21, 2007 1:43 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** If your EIE instance is connecting to an SQL server, make sure there is no limit on the number of user connections to the SQL server.. There is an issue with EIE I have seen when used with the SQL link, that it leaves an open connection every time a schedule is run, thus opening a new connection at every schedule... If this is your problem, to avoid it have a windows batch file to stop the EIE service after the run of the schedule and start it just before the schedule kicks in... Use the windows scheduled tasks to achieve this and the net stop or net start to stop or start services in your batch file.. Joe D'Souza -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Eli Schilling Sent: Friday, December 21, 2007 2:45 PM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** The service is up and running. The normal log files aren't being updated/created. however, I have a nifty debug log file that, in broken-record-fashion, has been telling me: From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, December 21, 2007 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: EIE Schedules not working ** I assume that the Windows service instance that you selected for the exchange to run on - like EIE [servername(server port)] - 001 -or- BMC AIE [servername(server port)] - 001 is in fact running. If the service is not running (and they install as Manual Startup) then you will never have the exchange run on the schedule you defined in the EIE/AIE console until you start the service. The normal log file is in the \Remedy\Apps\EIE\servername-port\service\log -or- BMC Software\BMC Atrium Integration Engine\servername-port\service\log directory. The debug logs are in the service\debug directory Careful of the debug logs - in EIE they were managed from the eie.cfg file and behaved for me. In AIE, they are managed from the console, not the eie.cfg file, and will grow until you have no more physical file space in a hurry if you are processing a lot of data. I never had a problem with them in EIE, but as soon as I upgraded to AIE they got out of control in a week. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Friday, December 21, 2007 1:14 PM To: arslist@ARSLIST.ORG Subject: EIE Schedules not working ** Hey everyone, happy friday! (Sorry, no humor in this message) I have a strange issue whereby my scheduled exchanges in EIE aren't running. If I kick them off manually it works fine but when I schedule them nothing happens. I enabled logging and scheduled the job serveral times. The scheduled time came and went and not even a log file was created. Since EIE isn't cool like the Recon Engine (having its own job history console) and since there aren't any events in the system logs I'm not sure where to start. Version: EIE 7.01 SQL 2005 Windows Server 2003 AR Server 7.01 (all applications are 7.0.02 patch 005) Thanks in advance! __20060125___This posting was submitted with HTML in it___ __20060125___This posting was submitted with HTML in it___ No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.516 / Virus
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I will be out of the office starting 2007-12-22 and will not return until 2008-01-02. I will respond to your message when I return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
