Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)
++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, just to add to this discussion, we have the same issue here. The CI Viewer only works for users with administrator privileges or when users access Remedy through the mid-tier. I checked the mid-tier log files on our server and found that CI Viewer generates the following error message when non-admin user tries to access CI Viewer from the PC client MessageType: 2 MessageNum: 9093 MessageText: User is currently connected from another machine We were advised by support to upgrade the CMDB with the CI viewer to version 2.0.01 patch 005, which I have not had time to do yet. Jiri Pospisil LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike Gould Sent: 19 May 2008 21:08 To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, The reason that Demo brings up the CI Viewer in the AR User Tool and appadmin doesn't is because Demo has Administrator group permissions and appadmin only has ITSM Asset Management application role permissions (out-of-the-box). It looks like you just gave your new test appadmin account Administrator permissions, which is why it's now working for you. The problem with the CI Viewer is that it will only run for accounts with Administrator rights and displays the The CI Relationship Viewer could not open because the specified root CI does not exist. error for all non-Admin users. I recommend you try your test again but this time don't give the user Administrator rights and see if you can replicate the error. I know a few have suggested looking at form permissions but unfortunately that's not the issue in this instance as non-Admin users can run the CI Viewer just fine through their browser once Midtier 7.1.00 Patch 002 is applied but not when they try in the User Tool. The problem seems to reside somewhere in some faulty CI Viewer (at least in the 2.0.01 release) code that the User Tool is having a hard time processing but was fixed on the Mid-Tier side. I'm still in the process of troubleshooting the problem, which has been on going for several months now, with BMC and will let you know when/if a fix is found. Have a great afternoon, Michael Gould US House of Representatives Solaris 9 Oracle 10g AR Server 7.0.01 Patch 005 Mid-Tier 7.1.00 Patch 002 Atrium CMDB 2.0.01 Patch 003 ITSM 7.0.03 Patch 005 On Mon, May 19, 2008 at 1:43 PM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for all of your help! The combination of several feedbacks got me thinking and I actually solved this problem. I don't know what is being carried my the account appadmin but it is the key to the solution. appadmin carries ITSM something that Demo does not. But Demo does bring up the CI Viewer correctly. Here are the steps which will work. 1. Collect all information for the new account. 2. Go to the Application Administration Console, People, View 3. Select appadmin Login ID 4. Perform a Copy to New (Ctrl-T or select from toolbar) 5. In the new copy, make all account changes (Login ID, Support Groups (including Administrator), etc. etc.) 6. Save 7. Login to the new account and the CI Viewer will now work. Like I said, I don't know what is being carried underneath, but something is different on appadmin. This procedure seems to work every time. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, May 19, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Same issues - told to patch CMDB to 2.1, Midtier and thick client. I am about to do this today. HTH, Joe Joe Bucci cell 703-608-4467 Date: Sun, 18 May 2008 11:13:29 -0400 From: [EMAIL PROTECTED] Subject: Re: CI Relationship Viewer - Works for Demo and not for other __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ * This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [EMAIL PROTECTED] The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
Routing Requests to the correct Categorizations without using the summaries from teh Requestor Console.
ITSM 7.0.3 patch 7 Remedy ARS Server 7.1 patch 2 MS SQL Server 2005 Windows 2003 Hi, When using the Requestor Console and submitting ticket I would like to be able to Categorise and Assign to a particular goup the resultant incident. This I would like to achieve by not using the summaries drop down. Has anyone achieved this and if so how did you go about doing this? I was thinking of one drop down list of all the deparments. I am not sure how to proceed from here though. Thanks John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Backing up Remedy data
Hi: I have a form which stores all the emails that are sent out by AR Email engine. I want to back up data older than 3 months on a tape drive for upto 3 years. Whatz the best way to back up data so it's available for retrieval in case I have to review the old emails? I didn't think I could just backup the data in that table from via sqlplus? I want to be able to automate the process so end of every month the data for current month - 4 months is backed up. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Backing up Remedy data
We have used a Perl script that uses the runmacro command line utility (from our Solaris ARS server) to export data hourly and daily for data backups from the application level for a few years now. The down side to this approach is that we are doing a separate login per ARS Form to get the data, but we have yet to think we need to do any of this work in parallel too. (So the process is serially backing up each form as it loops through the Forms list.) So we know we can cut these times in about half by just backing up two forms at a time too. Oh and the Perl script has enough logic added to it to have excluded and mandatory include lists so that we can totally control what forms are backed up and when. The script also takes a command line parameter for the query to use to do the backup task for that set of forms on that specific run of the script. Anyway... We do occasionally also get timeout errors in these processes, but since these are our secondary backups (first backups are RDBMS backups, with transaction logs) we do not worry about those to much. FWIW: Our incremental backups, that gets all data changed that day, currently can backup about 10788 data rows in 166 ARS Forms in about 10 minutes. Our nightly full backups backup 3294763 rows in about 5.5 hours for the same 166 ARS Forms. We also do a separate once a week full backup for our single largest form. That currently backs up 2134886 rows and takes about 4.5 hours for the single form. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, May 20, 2008 at 7:19 AM, Ravi [EMAIL PROTECTED] wrote: Hi: I have a form which stores all the emails that are sent out by AR Email engine. I want to back up data older than 3 months on a tape drive for upto 3 years. Whatz the best way to back up data so it's available for retrieval in case I have to review the old emails? I didn't think I could just backup the data in that table from via sqlplus? I want to be able to automate the process so end of every month the data for current month - 4 months is backed up. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Backing up Remedy data
*Hi Ravi,* We can take backup by following ways on tape drive. Use macro, to complete the tasks 1. write a search criteria for AR Email Message Form. 2. Create a report file for the all searched records. 3. Save it on tape drive and execute your report. After that build a batch command for that macro, and schedule it as per your requirement. Using database backup also,we can take Email Messages backup and automate it as per the requirement. Hope this helps... Regards, *Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Ravi wrote: Hi: I have a form which stores all the emails that are sent out by AR Email engine. I want to back up data older than 3 months on a tape drive for upto 3 years. Whatz the best way to back up data so it's available for retrieval in case I have to review the old emails? I didn't think I could just backup the data in that table from via sqlplus? I want to be able to automate the process so end of every month the data for current month - 4 months is backed up. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Backing up Remedy data
Depending on your tape backup software you could do a db job to copy the data to a separate table/database/server (you pick) and back that up. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Tuesday, May 20, 2008 6:19 AM To: arslist@ARSLIST.ORG Subject: Backing up Remedy data Hi: I have a form which stores all the emails that are sent out by AR Email engine. I want to back up data older than 3 months on a tape drive for upto 3 years. Whatz the best way to back up data so it's available for retrieval in case I have to review the old emails? I didn't think I could just backup the data in that table from via sqlplus? I want to be able to automate the process so end of every month the data for current month - 4 months is backed up. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)
That actually perfectly explains why only admins are working...because it's obviously using Mid-Tier to get you the view...and it needs to log you in...and that is considered a separate connection, which isn't allowed for anyone except admins...that is of course unless you are logged in through mid-tier already, then it just uses your current connection to the serverdefinitely a design problem _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, May 20, 2008 3:17 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, just to add to this discussion, we have the same issue here. The CI Viewer only works for users with administrator privileges or when users access Remedy through the mid-tier. I checked the mid-tier log files on our server and found that CI Viewer generates the following error message when non-admin user tries to access CI Viewer from the PC client MessageType: 2 MessageNum: 9093 MessageText: User is currently connected from another machine We were advised by support to upgrade the CMDB with the CI viewer to version 2.0.01 patch 005, which I have not had time to do yet. Jiri Pospisil LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike Gould Sent: 19 May 2008 21:08 To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, The reason that Demo brings up the CI Viewer in the AR User Tool and appadmin doesn't is because Demo has Administrator group permissions and appadmin only has ITSM Asset Management application role permissions (out-of-the-box). It looks like you just gave your new test appadmin account Administrator permissions, which is why it's now working for you. The problem with the CI Viewer is that it will only run for accounts with Administrator rights and displays the The CI Relationship Viewer could not open because the specified root CI does not exist. error for all non-Admin users. I recommend you try your test again but this time don't give the user Administrator rights and see if you can replicate the error. I know a few have suggested looking at form permissions but unfortunately that's not the issue in this instance as non-Admin users can run the CI Viewer just fine through their browser once Midtier 7.1.00 Patch 002 is applied but not when they try in the User Tool. The problem seems to reside somewhere in some faulty CI Viewer (at least in the 2.0.01 release) code that the User Tool is having a hard time processing but was fixed on the Mid-Tier side. I'm still in the process of troubleshooting the problem, which has been on going for several months now, with BMC and will let you know when/if a fix is found. Have a great afternoon, Michael Gould US House of Representatives Solaris 9 Oracle 10g AR Server 7.0.01 Patch 005 Mid-Tier 7.1.00 Patch 002 Atrium CMDB 2.0.01 Patch 003 ITSM 7.0.03 Patch 005 On Mon, May 19, 2008 at 1:43 PM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for all of your help! The combination of several feedbacks got me thinking and I actually solved this problem. I don't know what is being carried my the account appadmin but it is the key to the solution. appadmin carries ITSM something that Demo does not. But Demo does bring up the CI Viewer correctly. Here are the steps which will work. 1. Collect all information for the new account. 2. Go to the Application Administration Console, People, View 3. Select appadmin Login ID 4. Perform a Copy to New (Ctrl-T or select from toolbar) 5. In the new copy, make all account changes (Login ID, Support Groups (including Administrator), etc. etc.) 6. Save 7. Login to the new account and the CI Viewer will now work. Like I said, I don't know what is being carried underneath, but something is different on appadmin. This procedure seems to work every time. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, May 19, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Same issues - told to patch CMDB to 2.1, Midtier and thick client. I am about to do this today. HTH, Joe Joe Bucci cell 703-608-4467 Date: Sun, 18 May 2008 11:13:29 -0400 From: [EMAIL PROTECTED] Subject: Re: CI Relationship Viewer - Works for Demo and not for other __Platinum Sponsor: www.rmsportal.com
Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED)
That actually perfectly explains why only admins are working...because it's obviously using Mid-Tier to get you the view...and it needs to log you in...and that is considered a separate connection, which isn't allowed for anyone except admins...that is of course unless you are logged in through mid-tier already, then it just uses your current connection to the serverdefinitely a design problem _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jiri Pospisil Sent: Tuesday, May 20, 2008 3:17 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** ++ Please Read The Disclaimer At The Bottom Of This Email ++ Hi, just to add to this discussion, we have the same issue here. The CI Viewer only works for users with administrator privileges or when users access Remedy through the mid-tier. I checked the mid-tier log files on our server and found that CI Viewer generates the following error message when non-admin user tries to access CI Viewer from the PC client MessageType: 2 MessageNum: 9093 MessageText: User is currently connected from another machine We were advised by support to upgrade the CMDB with the CI viewer to version 2.0.01 patch 005, which I have not had time to do yet. Jiri Pospisil LCH.Clearnet -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike Gould Sent: 19 May 2008 21:08 To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Hi Gordon, The reason that Demo brings up the CI Viewer in the AR User Tool and appadmin doesn't is because Demo has Administrator group permissions and appadmin only has ITSM Asset Management application role permissions (out-of-the-box). It looks like you just gave your new test appadmin account Administrator permissions, which is why it's now working for you. The problem with the CI Viewer is that it will only run for accounts with Administrator rights and displays the The CI Relationship Viewer could not open because the specified root CI does not exist. error for all non-Admin users. I recommend you try your test again but this time don't give the user Administrator rights and see if you can replicate the error. I know a few have suggested looking at form permissions but unfortunately that's not the issue in this instance as non-Admin users can run the CI Viewer just fine through their browser once Midtier 7.1.00 Patch 002 is applied but not when they try in the User Tool. The problem seems to reside somewhere in some faulty CI Viewer (at least in the 2.0.01 release) code that the User Tool is having a hard time processing but was fixed on the Mid-Tier side. I'm still in the process of troubleshooting the problem, which has been on going for several months now, with BMC and will let you know when/if a fix is found. Have a great afternoon, Michael Gould US House of Representatives Solaris 9 Oracle 10g AR Server 7.0.01 Patch 005 Mid-Tier 7.1.00 Patch 002 Atrium CMDB 2.0.01 Patch 003 ITSM 7.0.03 Patch 005 On Mon, May 19, 2008 at 1:43 PM, FRANK, GORDON CTR DISA JSSC [EMAIL PROTECTED] wrote: Classification: UNCLASSIFIED Caveats: NONE Thanks for all of your help! The combination of several feedbacks got me thinking and I actually solved this problem. I don't know what is being carried my the account appadmin but it is the key to the solution. appadmin carries ITSM something that Demo does not. But Demo does bring up the CI Viewer correctly. Here are the steps which will work. 1. Collect all information for the new account. 2. Go to the Application Administration Console, People, View 3. Select appadmin Login ID 4. Perform a Copy to New (Ctrl-T or select from toolbar) 5. In the new copy, make all account changes (Login ID, Support Groups (including Administrator), etc. etc.) 6. Save 7. Login to the new account and the CI Viewer will now work. Like I said, I don't know what is being carried underneath, but something is different on appadmin. This procedure seems to work every time. Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe Bucci Sent: Monday, May 19, 2008 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: CI Relationship Viewer - Works for Demo and not for other users. (UNCLASSIFIED) ** Same issues - told to patch CMDB to 2.1, Midtier and thick client. I am about to do this today. HTH, Joe Joe Bucci cell 703-608-4467 Date: Sun, 18 May 2008 11:13:29 -0400 From: [EMAIL PROTECTED] Subject: Re: CI Relationship Viewer - Works for Demo and not for other __Platinum Sponsor: www.rmsportal.com
Re: SRM 2.1 Patch 1
** Peter..yes, I did without any Issues.Try installing the base version ( 2.1) alone first ,then apply patch.Vijay--- On Mon, 5/19/08, PCR Remedy [EMAIL PROTECTED] wrote:From: PCR Remedy [EMAIL PROTECTED]Subject: SRM 2.1 Patch 1To: arslist@ARSLIST.ORGDate: Monday, May 19, 2008, 9:04 PM** Does anybody successfully installed patch 1 for SRM 2.1? I cant make it work in a localized server, I got an error. I send attached. Thanks in advance. Peter __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
Mid-tier AL logging?
Okay - perhaps I'm having a brain crampbut I can't get mid-tier logging to work for one system. I have... 1.) Created an AR User Preference record for the user in question 2.) Turned on logging (AL in this case) 3.) Made sure the AR Server preference setting is set to this server 4.) Logged out and back in as this user. I don't get the AL window - and can't with any user. There is no pop-up blocker interference - I checked that... Just for kicks I also put the Client Side Logging Group to Incident User to guarantee they could do logging. I also flushed the cache - not that it should matter. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mid-tier AL logging?
Okay, brain cramp - MT server didn't have the preference server set. That's usually more of a Monday moment. From: William Rentfrow Sent: Tuesday, May 20, 2008 10:09 AM To: 'arslist@ARSLIST.ORG' Subject: Mid-tier AL logging? Okay - perhaps I'm having a brain crampbut I can't get mid-tier logging to work for one system. I have... 1.) Created an AR User Preference record for the user in question 2.) Turned on logging (AL in this case) 3.) Made sure the AR Server preference setting is set to this server 4.) Logged out and back in as this user. I don't get the AL window - and can't with any user. There is no pop-up blocker interference - I checked that... Just for kicks I also put the Client Side Logging Group to Incident User to guarantee they could do logging. I also flushed the cache - not that it should matter. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Routing Requests to the correct Categorizations without using the summaries from teh Requestor Console.
You can create Incident Templates that are available for use in the Requester Console (or is that what you're referring to as the Summaries?). Those can be associated with CTI and Assignee information. Apart from that, you'll have to customize the app. Rick On Tue, May 20, 2008 at 3:21 AM, jmchugh [EMAIL PROTECTED] wrote: ITSM 7.0.3 patch 7 Remedy ARS Server 7.1 patch 2 MS SQL Server 2005 Windows 2003 Hi, When using the Requestor Console and submitting ticket I would like to be able to Categorise and Assign to a particular goup the resultant incident. This I would like to achieve by not using the summaries drop down. Has anyone achieved this and if so how did you go about doing this? I was thinking of one drop down list of all the deparments. I am not sure how to proceed from here though. Thanks John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARODBC Error
Jase, I think I had a similar problem like yours long ago, my memory is a bit hazy. I think what the problem ended up being was specific records missing a history. So when you attempted to report on those incidents, it choked. I recommend that you run the search in the usertool, and then press control H as you're scanning through the records to see if any come up strangely or if you get an error. Alternately if you're not finding any damage incidents, I suggest trying the Excel pointed to a specific incident (one that you know IS good) and see if it'll display. Hope this ends up being helpful. Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 05/20/08 10:30 AM ** I am not using 7.1 but am using 7.0. My ARODBC version is 7.00.01.07 and I do not have any issues using the status history columns in queries from Excel. Not sure if 7.1 uses the same ODBC version. HTH On Mon, May 19, 2008 at 4:44 PM, Jase Brandon [EMAIL PROTECTED] wrote: ** Hello All, I have a user writing corporate reports using Excel/Remedy ARODBC to connect to prod dbase. (I know, I laughed too) :) All was fine until last week, when absolutely nothing changed (as far as I know). Using Excel and his Remedy ARODBC login, he is now unable to query HPD:HelpDesk for Status.History. If he queries on any other field, no problemo. If he adds Status.History.New, etc.. to the query, it bombs and returns the message. Cannot open catalog, message number = 94, servername Has anyone else seen this? I get the same result when using my ARODBC as well. I have verified running the exact same query through SQL Query Analyzer and it works flawlessly. I can query H1024 with no problem, T1024 also. Please see his below excel query. This one works: SELECT HPD:Help-Desk.Incident-Number FROM HPD:Help-Desk HPD:Help-Desk WHERE (HPD:Help-Desk.Incident-Number Is Not Null) This one does not work: SELECT HPD:Help-Desk.Incident-Number, HPD:Help-Desk.Status History-New-TIME FROM HPD:Help-Desk HPD:Help-Desk WHERE (HPD:Help-Desk.Incident-Number Is Not Null) **notice the only difference is the addition of Status History New TIME to the query. I believe this to be an issue with the ARODBC drivers, I even had him reinstall the user.exe to make sure his driver wasn't corrupted, etc. I hope someone else has seen this as I am perplexed. Has anyone else had issues with 7.1 and Status.History? Kind Regards, Jase ARS 7.1 Patch 002 Win2K5 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Lisbon UserWorld
Just got news of 7.5 Beta open beta in the August timeframe with a somewhat later release, probably very shortly after the new year. Personally I rather like the 4 months between beta starting and the release. The Developer Suite is looking more solid than last October, and is still looking cool with every bell and whistle we have ever asked for being handed to us all at once. Ah, I guess I have just admitted to getting to the European conference for the first time. So, if you are here at the conference and on the ARSlist just look for people wearing a button saying ARSlist - WWRUG -Where The Answers Are ( supplied by RMS of course). I am wearing one and am always happy to meet fellow ARSlisters, and give out pins. Misi and I have also created a BOF Table for the Weds. Lunch Cheers. Dan ARSlist Founder doing a fly about ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lisbon UserWorld
Dan, I was a little disappointed by the presentation around BMC AR System Developer Studio, If you want we can disscuss about that at the dinner or now (I am in the internet cafe in the chair with my laptop) Cheers, Vincent. -Message d'origine- De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de Daniel Bloom Envoyé : mardi 20 mai 2008 18:01 À : arslist@ARSLIST.ORG Objet : Lisbon UserWorld Just got news of 7.5 Beta open beta in the August timeframe with a somewhat later release, probably very shortly after the new year. Personally I rather like the 4 months between beta starting and the release. The Developer Suite is looking more solid than last October, and is still looking cool with every bell and whistle we have ever asked for being handed to us all at once. Ah, I guess I have just admitted to getting to the European conference for the first time. So, if you are here at the conference and on the ARSlist just look for people wearing a button saying ARSlist - WWRUG -Where The Answers Are ( supplied by RMS of course). I am wearing one and am always happy to meet fellow ARSlisters, and give out pins. Misi and I have also created a BOF Table for the Weds. Lunch Cheers. Dan ARSlist Founder doing a fly about ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are !RSIG:1,4833be9f203448152433266! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Support Staff permissions
How are you able to do this? I tried this with a simple support staff user and tried to go into People and see if I was logged in as that support staff user with just Incident User and Asset viewer rights but I could not alter anything (permissions, group membership included) for other people except for the person's own profile. ITSM 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 20, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Support Staff permissions Has anyone run into an issue with ITSM 7 where it is entirely possible for a support staff user (Incident User, Asset Viewer, no Roles at all, just company and group membership) in a company to remove all of the application permissions for another Incident user in the same group? One of the departments has already experienced this. Remember how in ITSM 5.x and 6.x there were many different filters trapping who could update what fields in the SHR:People and User forms? I guess they left all of those out in ITSM 7. We had thought that the Contact People permission controlled this, but apparently not since our admin accounts are the only ones that have those. Has anyone dug into this enough to explain it? As usual, the BMC docs on permissions and roles are not much help. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM 7 Support Staff permissions
Has anyone run into an issue with ITSM 7 where it is entirely possible for a support staff user (Incident User, Asset Viewer, no Roles at all, just company and group membership) in a company to remove all of the application permissions for another Incident user in the same group? One of the departments has already experienced this. Remember how in ITSM 5.x and 6.x there were many different filters trapping who could update what fields in the SHR:People and User forms? I guess they left all of those out in ITSM 7. We had thought that the Contact People permission controlled this, but apparently not since our admin accounts are the only ones that have those. Has anyone dug into this enough to explain it? As usual, the BMC docs on permissions and roles are not much help. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Update form without logging in
Hi, You can also create a script (shell script) that access the database directly and use this to update your record(s) ... Att, Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. De: Action Request System discussion list(ARSList) em nome de Eli Schilling Enviada: sex 16/5/2008 17:24 Para: arslist@ARSLIST.ORG Assunto: Update form without logging in ** Happy Friday Listers! So I'm looking for a quick and easy way to update a ticket (single field value) without requiring the user to log in. I'm on ARS 7.1 with Mid-tier 7 on Apache Tomcat. I started by trying to do it via public webservice but couldn't find a way to consume a web service using javascript (unless there's another language supported by Tomcat that would work). So then I thought...what about using jdbc to update the value directly into the database...well; that was a miserable failure as well. I know it can be done I just can't seem to find any examples of the code, nor is my syntax even close to being correct. So, has anyone taken one of these two routes and can you help me out? Or is there another, BETTER way? Thanks all! Eli __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Update form without logging in
i do the same exact with ARS Perl. Here's the function I use to update
tickets. I call this function with two arguments: 1: incident number in
the HPD:Help Desk form and list each fieldname, value pair separated by ##.
Example: updateTicket(INC00034,
ORIG_TRS_SEVERITY=4##PRIME-LOC=ABC##CURR-LOC=ABC')
sub updateTicket {
my $incident = shift;
my $update_data = shift;
$server = x.x.x.x;
$username = x;
$password = ;
$currTime = time();
($ctrl = ars_Login($server, $username, $password)) || die couldn't
allocate control structure;
$schema = HPD:IncidentInterface;
%fval = ars_GetFieldTable($ctrl, $schema);
my @updRemString;
@fieldvalues = split(/##/, $update_data);
foreach (@fieldvalues) {
@valuepair = split(/=/, $_);
if($valuepair[0] eq ORIG_TRS_SEVERITY) {
push(@updRemString, $fval{'ORIG_TRS_SEVERITY'});
}
if($valuepair[0] eq Vendor_Link_Status) {
push(@updRemString, $fval{'Vendor Link Status'});
}
if($valuepair[0] eq PRIME-LOC) {
push(@updRemString, $fval{'PRIME-LOC'});
}
if($valuepair[0] eq CURR-LOC) {
push(@updRemString, $fval{'CURR-LOC'});
}
push(@updRemString, $valuepair[1]);
}
($qual = ars_LoadQualifier($ctrl, $schema, 'Incident Number*' =
\$incident\)) || die ars_LoadQualifier: $ars_errstr;
@entries = ars_GetListEntry($ctrl, $schema, $qual, 0, 0);
$record = $entries[0];
ars_SetEntry($ctrl, $schema, $record, 0, @updRemString) || die
ars_SetEntry(User): $ars_errstr;
}
HTH
Ravi
Eli Schilling wrote:
**
Happy Friday Listers!
So I'm looking for a quick and easy way to update a ticket (single
field value) without requiring the user to log in. I'm on ARS 7.1
with Mid-tier 7 on Apache Tomcat. I started by trying to do it via
public webservice but couldn't find a way to consume a web service
using javascript (unless there's another language supported by Tomcat
that would work).
So then I thought...what about using jdbc to update the value directly
into the database...well; that was a miserable failure as well. I
know it can be done I just can't seem to find any examples of the
code, nor is my syntax even close to being correct.
So, has anyone taken one of these two routes and can you help me out?
Or is there another, BETTER way?
Thanks all!
Eli
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: EIE Running on a Remote Server
Just so everyone knows, this looks like it might have been an issue with an invalid AR Server license. After deleting and re-installing the AR Server license, EIE started communicating with the server. On 5/16/08, Marc Simmons [EMAIL PROTECTED] wrote: Hi List, Does anyone have any experience running EIE 7 on a remote server. My environment is the following: Remedy Server: ARS 6.3 HelpDesk 6.0 Solaris 10 Oracle 10g EIE Server: EIE 7 (with Remedy Link for Oracle) Solaris 10 Oracle 10g client The target server(s) is not relevant at this point. I've installed EIE on the remote server and can't even get it to run the flat file example exchange. Any help/extra documents would be appreciated. -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! -- Marc Simmons Remedy Administrator Everyday above ground is a good day... the rest is a choice! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7 Support Staff permissions
I'm not sure yet how it was done, just that it was, and that the last modified user on the profile that was altered was another support user in the same company. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, May 20, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Support Staff permissions How are you able to do this? I tried this with a simple support staff user and tried to go into People and see if I was logged in as that support staff user with just Incident User and Asset viewer rights but I could not alter anything (permissions, group membership included) for other people except for the person's own profile. ITSM 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Tuesday, May 20, 2008 12:09 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 Support Staff permissions Has anyone run into an issue with ITSM 7 where it is entirely possible for a support staff user (Incident User, Asset Viewer, no Roles at all, just company and group membership) in a company to remove all of the application permissions for another Incident user in the same group? One of the departments has already experienced this. Remember how in ITSM 5.x and 6.x there were many different filters trapping who could update what fields in the SHR:People and User forms? I guess they left all of those out in ITSM 7. We had thought that the Contact People permission controlled this, but apparently not since our admin accounts are the only ones that have those. Has anyone dug into this enough to explain it? As usual, the BMC docs on permissions and roles are not much help. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Lisbon UserWorld
Can one of you guys share some info about 7.5 and Developer Studio? thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Vincent RIEDWEG Sent: Tuesday, May 20, 2008 12:15 PM To: arslist@ARSLIST.ORG Subject: Re: Lisbon UserWorld Dan, I was a little disappointed by the presentation around BMC AR System Developer Studio, If you want we can disscuss about that at the dinner or now (I am in the internet cafe in the chair with my laptop) Cheers, Vincent. -Message d'origine- De : Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] De la part de Daniel Bloom Envoyé : mardi 20 mai 2008 18:01 À : arslist@ARSLIST.ORG Objet : Lisbon UserWorld Just got news of 7.5 Beta open beta in the August timeframe with a somewhat later release, probably very shortly after the new year. Personally I rather like the 4 months between beta starting and the release. The Developer Suite is looking more solid than last October, and is still looking cool with every bell and whistle we have ever asked for being handed to us all at once. Ah, I guess I have just admitted to getting to the European conference for the first time. So, if you are here at the conference and on the ARSlist just look for people wearing a button saying ARSlist - WWRUG -Where The Answers Are ( supplied by RMS of course). I am wearing one and am always happy to meet fellow ARSlisters, and give out pins. Misi and I have also created a BOF Table for the Weds. Lunch Cheers. Dan ARSlist Founder doing a fly about ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are !RSIG:1,4833be9f203448152433266! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Menu Missing - 7.1 ARSysmtem
I am looking for a menu called: INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role - does anyone have this? Thanks Pam Hollis Tractor Supply Company Senior Remedy Developer Remedy Skilled Professional 615-440-4617 (Office) 615-484-4617 (Fax) [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Missing - 7.1 ARSysmtem
I do not have it Pam - same version and I double checked the Menu on the formmaybe it didn't get bundled up for install? Sorry - I would have sent it if I had it. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Tuesday, May 20, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Menu Missing - 7.1 ARSysmtem I am looking for a menu called: INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role - does anyone have this? Thanks Pam Hollis Tractor Supply Company Senior Remedy Developer Remedy Skilled Professional 615-440-4617 (Office) 615-484-4617 (Fax) [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Missing - 7.1 ARSysmtem
Thanks - I have been looking for it in the workflow on the server and not be able to find it either and it keeps putting an error on the midtier logs that it is missing - even though I removed it off the field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 20, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Missing - 7.1 ARSysmtem I do not have it Pam - same version and I double checked the Menu on the formmaybe it didn't get bundled up for install? Sorry - I would have sent it if I had it. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Tuesday, May 20, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Menu Missing - 7.1 ARSysmtem I am looking for a menu called: INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role - does anyone have this? Thanks Pam Hollis Tractor Supply Company Senior Remedy Developer Remedy Skilled Professional 615-440-4617 (Office) 615-484-4617 (Fax) [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Missing - 7.1 ARSysmtem
Well you can probably guess what it is looking for - try creating one and replace the OOB reference. Maybe that will help? Or (gulp) ask BMC for it. I haven't had the chance yet to get over to that part of the app - sighh. Guess I should thank you for the heads up! Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Tuesday, May 20, 2008 11:15 AM To: arslist@ARSLIST.ORG Subject: Re: Menu Missing - 7.1 ARSysmtem Thanks - I have been looking for it in the workflow on the server and not be able to find it either and it keeps putting an error on the midtier logs that it is missing - even though I removed it off the field. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M Sent: Tuesday, May 20, 2008 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Menu Missing - 7.1 ARSysmtem I do not have it Pam - same version and I double checked the Menu on the formmaybe it didn't get bundled up for install? Sorry - I would have sent it if I had it. :-) Candace DeCou DOI Remedy Systems Analyst Verizon Business Office: (408) 371-1112 Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Verizon Business - global capability, personal accountability. This e-mail is strictly confidential and intended only for use by the addressee unless otherwise indicated From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis Sent: Tuesday, May 20, 2008 10:51 AM To: arslist@ARSLIST.ORG Subject: Menu Missing - 7.1 ARSysmtem I am looking for a menu called: INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role - does anyone have this? Thanks Pam Hollis Tractor Supply Company Senior Remedy Developer Remedy Skilled Professional 615-440-4617 (Office) 615-484-4617 (Fax) [EMAIL PROTECTED] __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Table Indexes
I was recently asked to check which columns of one of our remedy forms were indexed. The documentation gave me the impression that only Request Id would be indexed automatically, which makes sense since it is the primary key. Remedy administrator indicated that two other columns had indexes. When I looked at the Oracle table in a database tool I have, there were four indexes listed. The one that wasn't appearing in remedy administrator mapped to the Date Submitted field. Does this simply indicate that someone added the index through Oracle without asking remedy to create it or is something more funny going on? Thanks, Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role =
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalstrongbfont size=3D3 face=3DRaavispan =
style=3D'font-size:
12.0pt;font-family:Raavi'Pam =
Hollis/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalstrongbfont size=3D2 face=3DTimes New =
Romanspan
style=3D'font-size:10.0pt'Tractor Supply =
Company/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Remedy Skilled Professional/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-440-4617 (Office)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-484-4617 (Fax)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'a =
href=3Dmailto:[EMAIL PROTECTED][EMAIL PROTECTED]/a/=
span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D3 face=3DTimes New Romanspan =
style=3D'font-size:
12.0pt'o:pnbsp;/o:p/span/font/p
/div
/body
/html
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
--_=_NextPart_001_01C8BAA2.009746D7--
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
int_fndsrm_menu.def
Description: int_fndsrm_menu.def
Re: Remedy Table Indexes
RequestID is the only automatically indexed field on any form. Your impression on the others makes sense. If that's true, or should I say, until you are sure that it is NOT true, you should not modify your indexes in Remedy Administrator. If they were created in the DB, they need to be maintained there. Rick On Tue, May 20, 2008 at 11:23 AM, Luksha, Timothy [EMAIL PROTECTED] wrote: I was recently asked to check which columns of one of our remedy forms were indexed. The documentation gave me the impression that only Request Id would be indexed automatically, which makes sense since it is the primary key. Remedy administrator indicated that two other columns had indexes. When I looked at the Oracle table in a database tool I have, there were four indexes listed. The one that wasn't appearing in remedy administrator mapped to the Date Submitted field. Does this simply indicate that someone added the index through Oracle without asking remedy to create it or is something more funny going on? Thanks, Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Menu Missing - 7.1 ARSysmtem
Thanks Donald - I guess that makes sense since I only have full ITSM and
not SRM installed - thus the missing menu. Not sure if that is the same
for Pam or not, but now it does make sense. I've saved it off just in
case I need it too.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalstrongbfont size=3D3 face=3DRaavispan =
style=3D'font-size:
12.0pt;font-family:Raavi'Pam =
Hollis/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalstrongbfont size=3D2 face=3DTimes New =
Romanspan
style=3D'font-size:10.0pt'Tractor Supply =
Company/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Remedy Skilled Professional/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-440-4617 (Office)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-484-4617 (Fax)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'a =
href=3Dmailto:[EMAIL PROTECTED][EMAIL PROTECTED]/a
/=
span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D3 face=3DTimes New Romanspan =
style=3D'font-size:
12.0pt'o:pnbsp;/o:p/span/font/p
/div
/body
/html
__Platinum Sponsor:
Re: Menu Missing - 7.1 ARSysmtem
Thank you!
Does anyone have the following menu - I found one more missing.
xSYS:MNU:InfraChangeRoleCAB_locale-Q
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalstrongbfont size=3D3 face=3DRaavispan =
style=3D'font-size:
12.0pt;font-family:Raavi'Pam =
Hollis/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalstrongbfont size=3D2 face=3DTimes New =
Romanspan
style=3D'font-size:10.0pt'Tractor Supply =
Company/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Remedy Skilled Professional/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-440-4617 (Office)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-484-4617 (Fax)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'a =
href=3Dmailto:[EMAIL PROTECTED][EMAIL PROTECTED]/a
/=
span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D3 face=3DTimes New Romanspan =
style=3D'font-size:
12.0pt'o:pnbsp;/o:p/span/font/p
/div
/body
/html
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
--_=_NextPart_001_01C8BAA2.009746D7--
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist
Re: Menu Missing - 7.1 ARSysmtem
I don't have that one either - Donald perhaps? It looks like you are
missing any of the specific menus related to SRM.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Thank you!
Does anyone have the following menu - I found one more missing.
xSYS:MNU:InfraChangeRoleCAB_locale-Q
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalstrongbfont size=3D3 face=3DRaavispan =
style=3D'font-size:
12.0pt;font-family:Raavi'Pam =
Hollis/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalstrongbfont size=3D2 face=3DTimes New =
Romanspan
style=3D'font-size:10.0pt'Tractor Supply =
Company/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Remedy Skilled Professional/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-440-4617 (Office)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'615-484-4617 (Fax)/span/fonto:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'a
Re: Menu Missing - 7.1 ARSysmtem
Yeah I only have the ITSM Suite not SRM - but I am finding with just
ITSM - it is looking for some information from SRM even though it is not
installed. This is one of those things. This menu is attached to a
field on the CTM:CFG-ApplicationPreference Form - and you get an error
when you open because the menu is missing.
I am also finding in the logs that there are some other references
missing when starting the web - I believe most are with SRM.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 20, 2008 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Thanks Donald - I guess that makes sense since I only have full ITSM and
not SRM installed - thus the missing menu. Not sure if that is the same
for Pam or not, but now it does make sense. I've saved it off just in
case I need it too.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3DMsoNormalstrongbfont size=3D3 face=3DRaavispan =
style=3D'font-size:
12.0pt;font-family:Raavi'Pam =
Hollis/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalstrongbfont size=3D2 face=3DTimes New =
Romanspan
style=3D'font-size:10.0pt'Tractor Supply =
Company/span/font/b/strongo:p/o:p/p
p class=3DMsoNormalfont size=3D2 face=3DTimes New Romanspan =
style=3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p
Re: Menu Missing - 7.1 ARSysmtem
Yep - I ran into a few issues in our dev environment on the app
preferences form too - missing fields - missing whatevers - references
to things that don't exist or things that do exist but are not set. LOL
- now I know why.
Thanks Pam!
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Yeah I only have the ITSM Suite not SRM - but I am finding with just
ITSM - it is looking for some information from SRM even though it is not
installed. This is one of those things. This menu is attached to a
field on the CTM:CFG-ApplicationPreference Form - and you get an error
when you open because the menu is missing.
I am also finding in the logs that there are some other references
missing when starting the web - I believe most are with SRM.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Tuesday, May 20, 2008 1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Thanks Donald - I guess that makes sense since I only have full ITSM and
not SRM installed - thus the missing menu. Not sure if that is the same
for Pam or not, but now it does make sense. I've saved it off just in
case I need it too.
:)
Candace DeCou
DOI Remedy Systems Analyst
Verizon Business
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
Verizon Business - global capability, personal accountability.
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=20
Thanks
=20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=us-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3Durn:schemas-microsoft-com:office:office =
xmlns:w=3Durn:schemas-microsoft-com:office:word =
xmlns=3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3DContent-Type CONTENT=3Dtext/html; =
charset=3Dus-ascii
meta name=3DGenerator content=3DMicrosoft Word 11 (filtered medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3DEN-US link=3Dblue vlink=3Dpurple
div class=3DSection1
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =
o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
style=3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3DMsoNormalfont size=3D2 face=3DArialspan =
Re: Menu Missing - 7.1 ARSysmtem
Nope, we don't have that one, with or without the leading 'x'.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Decou, Candace M
Sent: Tuesday, May 20, 2008 12:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
I don't have that one either - Donald perhaps? It looks like you are
missing any of the specific menus related to SRM.
:) =20
Candace DeCou
DOI Remedy Systems Analyst=20
Verizon Business=20
Office: (408) 371-1112
Email: [EMAIL PROTECTED]
=20
Verizon Business - global capability, personal accountability.=20
This e-mail is strictly confidential and intended only for use by the
addressee unless otherwise indicated
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 11:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
Thank you!
Does anyone have the following menu - I found one more missing.
xSYS:MNU:InfraChangeRoleCAB_locale-Q
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Savant, [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Menu Missing - 7.1 ARSysmtem
We have the menu (see attached), I believe it's from SRM 2.1 p001.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pam Hollis
Sent: Tuesday, May 20, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: Menu Missing - 7.1 ARSysmtem
This is a multi-part message in MIME format.
--_=3D_NextPart_001_01C8BAA2.009746D7
Content-Type: text/plain;
charset=3Dus-ascii
Content-Transfer-Encoding: quoted-printable
I am looking for a menu called:=3D20
INT:FNDSRM:WorkOrderRoleLabel-Q - it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
- does anyone have this?
=3D20
Thanks
=3D20
Pam Hollis
Tractor Supply Company
Senior Remedy Developer
Remedy Skilled Professional
615-440-4617 (Office)
615-484-4617 (Fax)
[EMAIL PROTECTED]
=3D20
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
--_=3D_NextPart_001_01C8BAA2.009746D7
Content-Type: text/html;
charset=3Dus-ascii
Content-Transfer-Encoding: quoted-printable
**
html xmlns:o=3D3Durn:schemas-microsoft-com:office:office =3D
xmlns:w=3D3Durn:schemas-microsoft-com:office:word =3D
xmlns=3D3Dhttp://www.w3.org/TR/REC-html40;
head
META HTTP-EQUIV=3D3DContent-Type CONTENT=3D3Dtext/html; =3D
charset=3D3Dus-ascii
meta name=3D3DGenerator content=3D3DMicrosoft Word 11 (filtered =
medium)
style
!--
/* Font Definitions */
@font-face
{font-family:Raavi;
panose-1:2 0 5 0 0 0 0 0 0 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:Times New Roman;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
--
/style
/head
body lang=3D3DEN-US link=3D3Dblue vlink=3D3Dpurple
div class=3D3DSection1
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DArialspan =3D
style=3D3D'font-size:10.0pt;
font-family:Arial'I am looking for a menu called: =3D
o:p/o:p/span/font/p
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DArialspan =3D
style=3D3D'font-size:10.0pt;
font-family:Arial'INT:FNDSRM:WorkOrderRoleLabel-Q #8211; it is on the
CTM:CFG-ApplicationPreferences Form for the Work Order Tab for the Role
=3D
#8211;
does anyone have this?o:p/o:p/span/font/p
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DArialspan =3D
style=3D3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DArialspan =3D
style=3D3D'font-size:10.0pt;
font-family:Arial'Thankso:p/o:p/span/font/p
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DArialspan =3D
style=3D3D'font-size:10.0pt;
font-family:Arial'o:pnbsp;/o:p/span/font/p
p class=3D3DMsoNormalstrongbfont size=3D3D3 face=3D3DRaavispan =
=3D
style=3D3D'font-size:
12.0pt;font-family:Raavi'Pam =3D
Hollis/span/font/b/strongo:p/o:p/p
p class=3D3DMsoNormalstrongbfont size=3D3D2 face=3D3DTimes New =
=3D
Romanspan
style=3D3D'font-size:10.0pt'Tractor Supply =3D
Company/span/font/b/strongo:p/o:p/p
p class=3D3DMsoNormalfont size=3D3D2 face=3D3DTimes New Romanspan =
=3D
style=3D3D'font-size:
10.0pt'Senior Remedy Developer/span/fonto:p/o:p/p
p class=3D3DMsoNormalfont
Remedy Position available--Charleston, SC
Mystikal Solutions is looking for candidates to fill two full-time, permanent positions in Charleston, SC for experienced Remedy administrator/developers. In short, we're looking for folks with at least 2 years of Remedy experience, experience with Remedy 7.X, and the ability to gain a security clearance. We'll give preference to candidates with at least 5 years of Remedy experience, ITSM, ITIL, MSSQL, and Windows server experience. Salaries are highly competitive for the Remedy skill set, and the cost of living in Charleston is extremely reasonable. Please respond off-list if you are interested in these positions. Jennifer Meyer Data Manager Mystikal Solutions Bringing Order to Chaos desk: 843-218-7120 cell: 919-995-2402 [EMAIL PROTECTED] [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Missing Workflow - ARSYSTEM 7.1 ITSM
I am actually looking for all the following: I am not sure if menus, forms or what - but through the Catalina logs it is making reference to these and it can't find. SCRSRM:REQ:Start INT:FNDSRS:BuildQualification_WorkOrder SHR:SHR:PrefixIDGenerator I believe this is workflow with the Service Request Applications - but I only have the ITSM Suite - I do not have the Service Request Application - which these are not causing problems for user - but I am trying to clear all errors out of log files. If anyone has can you please send me a def with the workflow and associated workflow would be appreciated. Pam Hollis Tractor Supply Company Senior Remedy Developer Remedy Skilled Professional 615-440-4617 (Office) 615-484-4617 (Fax) [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SRM 2.1 Patch 1
Peter, I'd suspect the disk space if it cannot 'build' the list... Do you have enough space in the drive that contains the Windows Temp folder? Joe - Original Message From: PCR Remedy [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tuesday, May 20, 2008 12:04:45 AM Subject: SRM 2.1 Patch 1 ** Does anybody successfully installed patch 1 for SRM 2.1? I cant make it work in a localized server, I got an error. I send attached. Thanks in advance. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Qualification Error - Strange?
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND 'Status*'
= 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I type
= Mary Smith - never understood why.
**Wondering what's for Dinner Tonight? Get new twists on family
favorites at AOL Food.
(http://food.aol.com/dinner-tonight?NCID=aolfod000301)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Qualification Error - Strange?
Kathy,
It is Boolean logic as implemented by you favorite SQL optimizer.
X or Y and Z == x or ( y and z) because AND has a higher precedence than OR.
John
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris
Sent: Tuesday, May 20, 2008 8:27 PM
To: arslist@ARSLIST.ORG
Subject: Qualification Error - Strange?
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND 'Status*'
= 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I type
= Mary Smith - never understood why.
_
Wondering what's for Dinner Tonight? Get new
http://food.aol.com/dinner-tonight?NCID=aolfod000301 twists on
family favorites at AOL Food.
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
E-mail message checked by Internet Security (5.5.0.191)
Database version: 5.09860
http://www.pctools.com/Internet-Security/
E-mail message checked by Internet Security (5.5.0.191)
Database version: 5.09860
http://www.pctools.com/Internet-Security/
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Qualification Error - Strange?
The first qualification would be interpreted as:
('Assignee+' = Michael Davis) OR (( 'Assignee+' = Gurpreet Savi) AND
('Status*' = 3))
That explains the result return all entries with Status as they match with
Michael Davis
AF
On Tue, May 20, 2008 at 5:27 PM, Kathy Morris [EMAIL PROTECTED]
wrote:
** Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND
'Status*' = 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I type
= Mary Smith - never understood why.
--
Wondering what's for Dinner Tonight? Get new twists on family favorites at
AOL Food http://food.aol.com/dinner-tonight?NCID=aolfod000301.
__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Qualification Error - Strange?
It literally reads the qualification as:
assigned = x ,regardless of status, OR (assigned = x and status less than 3).
It assumes the and and the last qualification before it are paired together.
When you added the brackets you specified (this group of qualifications) PLUS
this qualification.
If they had all been or, or and, it wouldn't have been a problem.
Hope that helps.
-Original Message-
From: Kathy Morris [EMAIL PROTECTED]
Sent: Tuesday, May 20, 2008 7:26 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Qualification Error - Strange?
Hello all,
I ran this qualification:
'Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi AND 'Status*'
= 3
Result: status values that such as Closed and Cancelled appeared that have
a value of 5 and 6??
When I modified the qualification:
('Assignee+' = Michael Davis OR 'Assignee+' = Gurpreet Savi) AND
'Status*' = 3
Result: the values that were less than or equal to 3 appeared correctly.
What logic is this based on?
Sometimes when I use LIKE %Mary Smith I find the name faster than if I type
= Mary Smith - never understood why.
**Wondering what's for Dinner Tonight? Get new twists on family
favorites at AOL Food.
(http://food.aol.com/dinner-tonight?NCID=aolfod000301)
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
This message is subject to and does not create or vary any contractual
relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries
or affiliates and you. Internet communications are not secure and therefore the
TuringSMI Group does not accept any legal responsibility for the contents of
this message. Any views or opinions expressed are those of the author. This
message is intended for the addressee(s) only and its contents and any attached
files are strictly confidential. If you have received it in error, please
contact the sender on the number above.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Importing licenses through Command Prompt.
*Hi Listers,* Can I import licenses through Command Prompt? Regards, *Mahendra. Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Table Indexes
*Hi Luksha Timothy,* It's true that Request ID is the only implicitely indexed field in Remedy. But,in form properties,what is the status of Indexes ?Are there any fields indexed?Check that also. There may be work flows related to Direct SQL action or SQL Query in set fields action in which primary key may be configered. Hope this helps... Regards, * Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web : www.vyomlabs.com * Luksha, Timothy wrote: I was recently asked to check which columns of one of our remedy forms were indexed. The documentation gave me the impression that only Request Id would be indexed automatically, which makes sense since it is the primary key. Remedy administrator indicated that two other columns had indexes. When I looked at the Oracle table in a database tool I have, there were four indexes listed. The one that wasn't appearing in remedy administrator mapped to the Date Submitted field. Does this simply indicate that someone added the index through Oracle without asking remedy to create it or is something more funny going on? Thanks, Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
