Crystal Reports in v7

[sileem hassan]

Hi all, 
we are actuylly migrating to ARS v7. One of the main problems ist that some of 
the Crystal Reports do not work anymore. Always we get the following error 
message: 

0x80043ac3 - File not found.
Details: error (ARERR 1904)

After searching the archive here we tried to rename thfolder \common 
files\business object\3.0 and reinstalled the user tool. But that didn't help 
in that case. Any ideas?

Thank you, 
Sileem
-- 
GMX startet ShortView.de. Hier findest Du Leute mit Deinen Interessen!
Jetzt dabei sein: http://www.shortview.de/[EMAIL PROTECTED]

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Web Services XML Questions - Very Interesting Implementation

[renato.fichmann]

Hi Guys,
I have a ITSM7 / ARS 7 system and we'd like to heavily use the web
services interface to connect our Remedy infrastructure to several
different systems such as alarm systems, other ITSM solutions, CRM
based application among others.

We've faced several limitation in regarding Web services, BMC is
giving us some options around 3rd part applications in between, which
is not the best solution at the moment. The issues are:

1. When the consumer system updates only some fields, like incident
status through the out of the box webservices interface and form,
Remedy set the other fields as NULL. This documented limitation forces
the interface to either populates all the fields in the incident form,
even if they are only changing a single field, or find an alternative
solution.

2. In the other direction when pushing content to a provider, the
requirement is to send more than just the incident related fields, but
also the CIs related and some additional related subforms. The out of
the box solution doesn't care about transaction control, retries, log
or any other type of control.

Have you guys experimented any of these situations in your
infrastructure? What about the high level solutions for these demands?

Regards,

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Re: source contol implementation

[TeresaSFannin]

You got that right, if anyone has I would like to know how you did it.

In a message dated 05/27/08 08:36:54 Central Daylight Time, [EMAIL PROTECTED] 
writes:
** 
 
 
 
 
Yeah good luck getting Remedy to work correctly with ClearCase
Doug
 



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Vyom Labs - ITSM Support
Sent: Tuesday, May 27, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: source contol implementation
 
Hi Serouche,
 
These are the following steps for the integration of Source Control wihin the 
remedy.
1. First install Microsoft VSS  or ClearCase VSS.
2. Check your VSS is working correctly or not.
3. After that Login into ARAdmin tool.
4. Go into File tab->Server Information->Source Control tab
5. Then Check Enable Source Control Integration
6. Put the Provider Name, You can choose from drop down menu.
7. After that Browse for the Project Name, we can create here a new 
project.
8. After that Apply, and finally press the button OK.
9. Restart the server, login again into ARAdmin, 
   10.You will get integration with VSS.
 
 
   Hope this helps... 

  Regards, 
   Sandeep 
   Vyom Labs Pvt. Ltd. 
   An ISO 2 certified company. 
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
   Web : www.vyomlabs.com   


 
 Original Message 
Subject: source contol implementation
From: Remedy Maniac <[EMAIL PROTECTED]>
Date: Tue, May 27, 2008 4:49 am
To: arslist@ARSLIST.ORG

dear list,

we would like to enable source control integration within the Remedy.
Any comment/experience/suggestion will be very welcome.
Thank you.
Serouche

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Re: source contol implementation

[TeresaSFannin]

I have used Source Safe before and that worked very well.  I would only put in 
source safe new or  modified  workflow.   Don't try to put all of the out of 
the box workflow and forms in source control.   But before you modify anything 
put it in source control and check out to make the change.   It really helps to 
start source control on day one that you start customizations.  Upgrades can be 
accomplished easier as well because you know all that you have changed. 
Teresa



In a message dated 05/27/08 06:49:49 Central Daylight Time, [EMAIL PROTECTED] 
writes:
dear list, 

we would like to enable source control integration within the Remedy. 
Any comment/experience/suggestion will be very welcome. 
Thank you. 
Serouche 

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Re: BMC_SLM_JAVA_HOME Error

[Schon, Stuart]

Hi all
 
Can anyone offer a solution as to how I can solve the problem below.
When Remedy starts I get the message 
 
Action Request System(R)  Plug-In Server   Version 7.1.00 Patch 002
200802011900
(c) Copyright 2001-2007 BMC Software, Inc.
ld.so.1: arplugin: fatal: relocation error: file
/opt/arsystem/mssharap03/slm/bin/libomfobjiefilapi.so: symbol
__1cNIostream_init2t6M_v_: referenced symbol not found
(ARNOTE 0)
 
Tried 4 restarts in 30 seconds. I give up at Wed May 28 09:50:07 2008
 
Arserver actuall starts but when I log into Remedy and attempt to have a
look at say Server Information I get a "ARERR [8760] Cannot establish a
network connection to the AR System Plug-In server : mssharap03 (2011) :
RPC: Miscellaneous tli error - An event requires attentionError 0"
message and the system information form is not populated with data.
 
 
KM-00024024 - talks about unable to find the path the JVM.DLL
 
Env. - new install of Remedy
Solaris 10
Oracle 10g  remote
ARS 7.1 P2
ITSM 7.0.3 unpatched
 
BMC_SLA_JAVA_HOME=/usr/java/jre
JAVA_HOME=/usr/java/jre
 
Java version is 1.6 JDK
 
I installed ITSM Asset, Change, Incident, Problem without incident. I
then installed (after many attempts) SLM (it's a beast because there is
no console install). 
 
 
PATH is
/usr/java/bin:/usr/sbin:/usr/bin:/usr/ccs/bin:/usr/openwin/bin:/usr/dt/b
in:/usr/platform/SUNW,SPARC-Enterprise-T5220/sbin:/opt/sun/bin:/opt/SUNW
vts/bin:/opt/SUNWexplo/bin:/opt/SUNWsneep/bin:/opt/SUNWldm/bin
 
LD_LIBRARY_PATH is
/opt/arsystem/mssharap03/slm/bin:/opt/ar/mssharap03/bin:/opt/ar/mssharap
03/api/lib:/opt/ar/mssharap03/pluginsvr:/usr/java/jre/lib/sparc:/usr/jav
a/jre/lib/sparc/client:/usr/java/jre/lib/sparc/server:/usr/java/jre/lib/
sparc9/server:/usr/openwin/lib
 
So that would seem to be ok!
Regards
Stuart Schon
Architect - Remedy Solutions
Managed Services | Remedy Solutions | KAZ Group Pty Ltd
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SLM Collector Service and Apache Tomcat 5.5.17

[Joe DeSouza]

I have a development environment where I have to set the Remedy Mid-Tier on a 
Apache Tomcat server version 5.5.17 that is locally installed. I have to have 
the SLM collector service to use this same tomcat engine..
So after installing the SLM engine, the SLM collector service and the Apache 
Tomcat service fight for the same port. As a result I had to stop the tomcat 
service if I want the SLM collector service to start and vice versa.. They both 
cannot run at the same time.
I was told by someone in Remedy support that it is possible to run the mid tier 
application without turning on the Apache Tomcat service as the SLM collector 
service already initiates the tomcat engine. However with the Apache Tomcat 
service down, I can only manage to successfully open the login pages of both 
the Mid-Tier user login or the Mid-tier config page.
The moment I enter the password and try to login I get the HTTP Status 500 
error -
For the config application I get this error when I login..

java.lang.UnsatisfiedLinkError: CCPUtilApp
    com.bmc.arsys.util.ARUtilEgcp.CCPUtilApp(Native Method)
com.remedy.arsys.config.Configuration.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.login(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doLogin(Unknown Source)
com.remedy.arsys.config.ConfigServlet.performOperation(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doRequest(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.postInternal(Unknown Source)
    com.remedy.arsys.config.ConfigServlet.doPost(Unknown Source)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
After trying to login into the user login I get this error

java.lang.UnsatisfiedLinkError: ARInitialization
    com.bmc.arsys.api.Proxy.ARInitialization(Native Method)
    com.bmc.arsys.api.Proxy.(Unknown Source)
    com.bmc.arsys.api.ProxyJRpcBase.(Unknown Source)
    com.bmc.arsys.api.ProxyJRpc.(Unknown Source)
    com.bmc.arsys.api.ProxyManager.createProxy(Unknown Source)
    com.bmc.arsys.api.ProxyPool.get(Unknown Source)
    com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
    com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
    com.bmc.arsys.api.ARServerUser.login(Unknown Source)
    com.remedy.arsys.session.LoginServlet.authenticate(Unknown Source)
    com.remedy.arsys.session.LoginServlet.doLogin(Unknown Source)
    com.remedy.arsys.session.LoginServlet.doThePost(Unknown Source)
    com.remedy.arsys.session.LoginServlet.doRequest(Unknown Source)
    com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source)
    com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
The mid-tier installation lin path is in the PATH.. Has anyone got this working 
successfully and have the mid-tier and the SLM collector service to share the 
same Tomcat instance?
Joe




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Re: AR System Log Display

[Schon, Stuart]

Hi

I use notepad++ which is free and does a very good job of resolving 
only files, its also excellent at viewing many other file types in full
colour i.e. XML


Regards
Stuart Schon
Remedy Solutions


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky
Sent: 28 May 2008 06:03
To: arslist@ARSLIST.ORG
Subject: Re: AR System Log Display

Hi,

Use a decent editor that handelse CR-only. For instance Wordpad. You
will
find Wordpad in any Windows installation.

Another suggestion would be to use RRR|Log, that handles this and much
more:
http://rrr.se/tmp/rrrLogActiveLinks.html

The test-version works fine for ACTL-logging. The only limitation is for
50 API-calls or 500 SQL-calls.

Acces the test-version at: https://www.rrr.se/cgi/rrrlog/main

Use the search-page to review your Active Links nicely formatted.

Best Regards - Misi, RRR AB, http://rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at
http://rrr.se.

> Does anyone know what kind of setting can be changed to allow for the
> wrapping on filter logging in ARLogDisplay.exe to work differently?
>
>
>
> This is a snippet of filter logging in ARLogDisplay
>
>
>
>  /* Tue May 27
2008
> 09:57:55.9910 */ Start filter processing (phase 1) -- Operation -
GET
> on
> CTM:CFG-ApplicationPreferences - IPF0001  
>   
 jsprenger> /* Tue May 27 2008
> 09:57:55.9910 */ End of filter processing (phase 1) -- Operation -
GET
> on CTM:CFG-ApplicationPreferences - IPF0001   002052>
>   
 jsprenger> /* Tue May 27 2008
> 09:57:56.0380 */ Start filter processing (phase 1) -- Operation -
GET
> on
> SYS:Date Time Query Rules - 001  
 ID: 163993>jsprenger
>> /* Tue May 27 2008 09:57:56.0380 */ End of filter processing
(phase
>> 1)
> -- Operation - GET on SYS:Date Time Query Rules - 001

>   
 390620   > 
>
>
>
>
> This is a snippet of active link logging:
>
>
>
>  /* Tue May 27 2008 10:02:31 */
>
>  Start active link processing -- Operation - On Window Open
>
>  For Schema - HPD:Help Desk
>
>  On screen type - CREATE
>
>  Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Set Fields
>
>
>
> As you can see, there is a pretty significant difference with the
> wrapping.
>
>
>
> Any help is appreciated.
>
>
>
> User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
> versions)
>
>
>
> Thanks,
>
> Janie
>
>  
>
>
>
>
>

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> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>


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Re: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)

[Grooms, Frederick W]

If it is part of the Windows Support Tools could it be the LDP executable?
 
You can also use the free Softerra LDAP Browser  
http://www.ldapadministrator.com/download.htm
 
Fred
 


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Eli Schilling
Sent: Tuesday, May 27, 2008 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)


** 
Kevin,
 
*I think* I ran into the same issue..I'm using: 
dap://AD/DC=,DC=com??sub?(objectclass=user)
 
A lot of the fields don't show up but what you can do is add a character field, 
go to the database tab and in the [Database] name field and the [Vendor 
Information] name field enter the AD object name.  I forget the tool I used to 
scavenge all the column names but its in the Windows Support tools pack (ADSI 
edit works but there's another, less intrusive one for viewing AD objects...)
 
Best regards!
 
Eli




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kevin Pulsen
Sent: Tuesday, May 27, 2008 1:48 PM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)


** 
Hello ARSList,

Area LDAP - Setup and works with out any issue; AD users can login and use 
Remedy client with AD credentials. (Thanks again to all that helped!!)

ARDBC LDAP - Setup with the following -

Host Name* - tcdc1.testco.com
Port Number - 389
Bind User - testco\tuser1
Bind Password - *
Use Secure Socket Layer - No
Directory Page size - 1000
LDAP Date-Time format - AD Generalized Time
Base DN for Discovery* - dc=testco,dc=com
ARDBC Plugin Cache - No

Under ARAdmin, I am able to create a new Vendor form and I can select 
ARSYS.ARDBC.LDAP.

I see lots and lots of Available Vendor Tables.

Here is the issue - Active Directory users are not located in one single ou.

If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(objectclass=user)
I get some of the available columns, not all of them that exist on a user 
object. I'm missing email, telephone, etc. (I can get all of the fields when a 
specific ou is in the vendor table qualifier, however only those users in the 
ou show up...this won't work)

However, If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(&(objectclass=user)(employeeId=*)(mail=*))
I get the columns for employeeID and email, but there are still columns 
missing. Plus, when I do a search on this form in the AR User application it 
only returns employees that have email addresses, I know for a fact that there 
are employees that have no email addresses, I need all employees regardless if 
these fields are blank (or null).

How do I write an LDAP qualifier that includes all of the Active Directory 
fields on a user object, regardless if the field has a value or not?

I’ve checked ARSList and developer community already.

Please help this is the last piece.

Thanks,

Kevin P.


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Re: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)

[Kevin Pulsen]

Oh Yeah Eli you rock!!!

Adding the fields to the vendor form worked..

Thanks!!

Kevin P.

** 

Kevin,
 
*I think* I ran into the same issue..I'm using: 
dap://AD/DC=,DC=com??sub?(objec>tclass=user)
 
A lot of the fields don't show up but what you can do is 
add a character field, go to the database tab and in the [Database] name field 
and the [Vendor Information] name field enter the AD object name.  I 
forget the 
tool I used to scavenge all the column names but its in the Windows Support 
tools pack (ADSI edit works but there's another, less intrusive one for viewing 
AD objects...)
 
Best 
regards!
 
Eli




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Re: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)

[Eli Schilling]

Kevin,
 
*I think* I ran into the same issue..I'm using: 
dap://AD/DC=,DC=com??sub?(objectclass=user)
 
A lot of the fields don't show up but what you can do is add a character field, 
go to the database tab and in the [Database] name field and the [Vendor 
Information] name field enter the AD object name.  I forget the tool I used to 
scavenge all the column names but its in the Windows Support tools pack (ADSI 
edit works but there's another, less intrusive one for viewing AD objects...)
 
Best regards!
 
Eli




From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Kevin Pulsen
Sent: Tuesday, May 27, 2008 1:48 PM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)


** 
Hello ARSList,

Area LDAP - Setup and works with out any issue; AD users can login and use 
Remedy client with AD credentials. (Thanks again to all that helped!!)

ARDBC LDAP - Setup with the following -

Host Name* - tcdc1.testco.com
Port Number - 389
Bind User - testco\tuser1
Bind Password - *
Use Secure Socket Layer - No
Directory Page size - 1000
LDAP Date-Time format - AD Generalized Time
Base DN for Discovery* - dc=testco,dc=com
ARDBC Plugin Cache - No

Under ARAdmin, I am able to create a new Vendor form and I can select 
ARSYS.ARDBC.LDAP.

I see lots and lots of Available Vendor Tables.

Here is the issue - Active Directory users are not located in one single ou.

If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(objectclass=user)
I get some of the available columns, not all of them that exist on a user 
object. I'm missing email, telephone, etc. (I can get all of the fields when a 
specific ou is in the vendor table qualifier, however only those users in the 
ou show up...this won't work)

However, If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(&(objectclass=user)(employeeId=*)(mail=*))
I get the columns for employeeID and email, but there are still columns 
missing. Plus, when I do a search on this form in the AR User application it 
only returns employees that have email addresses, I know for a fact that there 
are employees that have no email addresses, I need all employees regardless if 
these fields are blank (or null).

How do I write an LDAP qualifier that includes all of the Active Directory 
fields on a user object, regardless if the field has a value or not?

I’ve checked ARSList and developer community already.

Please help this is the last piece.

Thanks,

Kevin P.


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ARDBC LDAP issue - ARS 7.1 Vendor form (Avail Vendor Tables)

[Kevin Pulsen]

Hello ARSList,

Area LDAP - Setup and works with out any issue; AD users can login and use 
Remedy client with AD credentials. (Thanks again to all that helped!!)

ARDBC LDAP - Setup with the following -

Host Name* - tcdc1.testco.com
Port Number - 389
Bind User - testco\tuser1
Bind Password - *
Use Secure Socket Layer - No
Directory Page size - 1000
LDAP Date-Time format - AD Generalized Time
Base DN for Discovery* - dc=testco,dc=com
ARDBC Plugin Cache - No

Under ARAdmin, I am able to create a new Vendor form and I can select 
ARSYS..ARDBC.LDAP.

I see lots and lots of Available Vendor Tables.

Here is the issue - Active Directory users are not located in one single ou..

If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(objectclass=user)
I get some of the available columns, not all of them that exist on a user 
object. I'm missing email, telephone, etc. (I can get all of the fields when a 
specific ou is in the vendor table qualifier, however only those users in the 
ou show up...this won't work)

However, If I manually enter the vendor table 
ldap://tcdc1/dc=testco,dc=com??sub?(&(objectclass=user)(employeeId=*)(mail=*))
I get the columns for employeeID and email, but there are still columns 
missing. Plus, when I do a search on this form in the AR User application it 
only returns employees that have email addresses, I know for a fact that there 
are employees that have no email addresses, I need all employees regardless if 
these fields are blank (or null).

How do I write an LDAP qualifier that includes all of the Active Directory 
fields on a user object, regardless if the field has a value or not?

I’ve checked ARSList and developer community already.

Please help this is the last piece.

Thanks,

Kevin P.





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Re: AR System Log Display

[Misi Mladoniczky]

Hi,

Use a decent editor that handelse CR-only. For instance Wordpad. You will
find Wordpad in any Windows installation.

Another suggestion would be to use RRR|Log, that handles this and much more:
http://rrr.se/tmp/rrrLogActiveLinks.html

The test-version works fine for ACTL-logging. The only limitation is for
50 API-calls or 500 SQL-calls.

Acces the test-version at: https://www.rrr.se/cgi/rrrlog/main

Use the search-page to review your Active Links nicely formatted.

Best Regards - Misi, RRR AB, http://rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
* RRR|Translator - Manage and automate your language translations.
Find these products, and many free tools and utilities, at http://rrr.se.

> Does anyone know what kind of setting can be changed to allow for the
> wrapping on filter logging in ARLogDisplay.exe to work differently?
>
>
>
> This is a snippet of filter logging in ARLogDisplay
>
>
>
>  /* Tue May 27 2008
> 09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET
> on
> CTM:CFG-ApplicationPreferences - IPF0001  
> jsprenger> /* Tue May 27 2008
> 09:57:55.9910 */ End of filter processing (phase 1) -- Operation - GET
> on CTM:CFG-ApplicationPreferences - IPF0001   002052>
> jsprenger> /* Tue May 27 2008
> 09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET
> on
> SYS:Date Time Query Rules - 001ID: 163993>jsprenger
>> /* Tue May 27 2008 09:57:56.0380 */ End of filter processing (phase
>> 1)
> -- Operation - GET on SYS:Date Time Query Rules - 001 
> 390620   > 
>
>
>
>
> This is a snippet of active link logging:
>
>
>
>  /* Tue May 27 2008 10:02:31 */
>
>  Start active link processing -- Operation - On Window Open
>
>  For Schema - HPD:Help Desk
>
>  On screen type - CREATE
>
>  Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)
>
>  -> Passed qualification -- perform if actions
>
>   0: Set Fields
>
>
>
> As you can see, there is a pretty significant difference with the
> wrapping.
>
>
>
> Any help is appreciated.
>
>
>
> User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
> versions)
>
>
>
> Thanks,
>
> Janie
>
>  
>
>
>
>
> ___
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>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

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Re: AR System Log Display

[Leonard Neely - FOJ]

Hi Janie,

 

If you find that there's a setting to control this, be sure to let me know.
I use the ASLogDisplay a lot and for Active Links, it pretty easy to read,
but for Filter,SQL, API, etc, it's a little challenging.

It's a great tool, but the thing I don't like about it, is that you can't
search the text or copy and paste to another document.  So, what I normally
do is this:

 

1.  Start the log to capture the output I'm interested in.
2.  Save the output to an .rtf format (the default).
3.  Open the document in MSWord
4.  Perform a Find and Replace as follows: (do not include the double
quotes)

a.  Find: " "  (Note that there is a space before the "<"
b.  Replace: "^p"  (note: The "^p" is a carriage return)

This puts the filter logging in the same format as with Active Links.  At
this point, I usually copy the entire document contents (CTRL+A ), and paste
into a new Notepad document, because I just like to work with it there, but
that a matter of preference.

 

I know this seems like a lot of steps just to look at a log, but after a
while, you tend to get a rhythm going.

 

HTH

 

Leonard Neely

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Janie Sprenger
Sent: Tuesday, May 27, 2008 10:06 AM
To: arslist@ARSLIST.ORG
Subject: AR System Log Display

 

Does anyone know what kind of setting can be changed to allow for the
wrapping on filter logging in ARLogDisplay.exe to work differently?

 

This is a snippet of filter logging in ARLogDisplay

 

 /* Tue May 27 2008
09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET on
CTM:CFG-ApplicationPreferences - IPF0001  
/* Tue May 27 2008
09:57:55.9910 */ End of filter processing (phase 1) -- Operation - GET
on CTM:CFG-ApplicationPreferences - IPF0001  
/* Tue May 27 2008
09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET on
SYS:Date Time Query Rules - 001   /* Tue May 27 2008 09:57:56.0380 */ End of filter processing (phase 1)
-- Operation - GET on SYS:Date Time Query Rules - 001 
 /* Tue May 27 2008 10:02:31 */

 Start active link processing -- Operation - On Window Open

 For Schema - HPD:Help Desk

 On screen type - CREATE

 Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)

 -> Passed qualification -- perform if actions

  0: Set Fields

 

As you can see, there is a pretty significant difference with the wrapping.

 

Any help is appreciated.

 

User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
versions)

 

Thanks,

Janie

   

 

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Re: AR System Log Display

[Thad K Esser]

Janie,

I never use ARLogDisplay, and a cursory glance just now didn't show any 
options for setting word wrapping.  I think most normal text editors have 
an option for "word wrapping" that you can set to display everything on 
one line.  Of course, then you have to scroll to the right to see the 
whole line, but it is easier to read.  I use Textpad 
(http://www.textpad.com/ ), and others here have different favorites. When 
reading filter logs, I sometimes use the "Block Select Mode" in Textpad to 
chop off the beginning part of each line that I usually don't need.

ConText (http://www.contexteditor.org/ ) has a file compare feature which 
comes in handy sometimes for comparing def files.

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard 
Bach



Janie Sprenger <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/27/2008 10:05 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
AR System Log Display






** 
Does anyone know what kind of setting can be changed to allow for the 
wrapping on filter logging in ARLogDisplay.exe to work differently?
 
This is a snippet of filter logging in ARLogDisplay
 
 /* Tue May 27 2008 
09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET 
on CTM:CFG-ApplicationPreferences - IPF0001  
 /* Tue May 27 2008 
09:57:55.9910 */ End of filter processing (phase 1) -- Operation - GET 
on CTM:CFG-ApplicationPreferences - IPF0001  
 /* Tue May 27 2008 
09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET 
on SYS:Date Time Query Rules - 001   
/* Tue May 27 2008 
09:57:56.0380 */ End of filter processing (phase 1) -- Operation - GET 
on SYS:Date Time Query Rules - 001   
/* Tue May 27 2008 10:02:31 */
 Start active link processing -- Operation - On Window Open
 For Schema - HPD:Help Desk
 On screen type - CREATE
 Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)
 -> Passed qualification -- perform if actions
  0: Set Fields
 
As you can see, there is a pretty significant difference with the 
wrapping.
 
Any help is appreciated.
 
User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7 
versions)
 
Thanks,
Janie
 
 
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Re: AR System Log Display

[Rick Cook]

Janie, I have found that Word (at least 2007) does a good job of putting the
line feeds where they're supposed to be.

Rick

On Tue, May 27, 2008 at 10:47 AM, jham36 <[EMAIL PROTECTED]> wrote:

> What about turning on/off Word Wrap in NotePad or whatever you are
> using to view the log?
>
> James
>
> On May 27, 1:05 pm, Janie Sprenger <[EMAIL PROTECTED]> wrote:
> > Does anyone know what kind of setting can be changed to allow for the
> > wrapping on filter logging in ARLogDisplay.exe to work differently?
> >
> > This is a snippet of filter logging in ARLogDisplay
> >
> >  /* Tue May 27 2008
> > 09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET
> on
> > CTM:CFG-ApplicationPreferences - IPF0001  
> > > jsprenger> /* Tue May 27 2008
> > 09:57:55.9910 */ End of filter processing (phase 1) -- Operation -
> GET
> > on CTM:CFG-ApplicationPreferences - IPF0001   002052>
> > > jsprenger> /* Tue May 27 2008
> > 09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET
> on
> > SYS:Date Time Query Rules - 001> ID: 163993>jsprenger> /* Tue May 27 2008 09:57:56.0380 */ End of filter processing
> (phase 1)
> >
> > -- Operation - GET on SYS:Date Time Query Rules - 001 
> > > 390620   >  >
> > This is a snippet of active link logging:
> >
> >  /* Tue May 27 2008 10:02:31 */
> >
> >  Start active link processing -- Operation - On Window Open
> >
> >  For Schema - HPD:Help Desk
> >
> >  On screen type - CREATE
> >
> >  Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)
> >
> >  -> Passed qualification -- perform if actions
> >
> >   0: Set Fields
> >
> > As you can see, there is a pretty significant difference with the
> wrapping.
> >
> > Any help is appreciated.
> >
> > User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
> > versions)
> >
> > Thanks,
> >
> > Janie
> >
> >  
>

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Re: AR System Log Display

[jham36]

What about turning on/off Word Wrap in NotePad or whatever you are
using to view the log?

James

On May 27, 1:05 pm, Janie Sprenger <[EMAIL PROTECTED]> wrote:
> Does anyone know what kind of setting can be changed to allow for the
> wrapping on filter logging in ARLogDisplay.exe to work differently?
>
> This is a snippet of filter logging in ARLogDisplay
>
>  /* Tue May 27 2008
> 09:57:55.9910 */     Start filter processing (phase 1) -- Operation - GET on
> CTM:CFG-ApplicationPreferences - IPF0001  
> jsprenger                                    > /* Tue May 27 2008
> 09:57:55.9910 */     End of filter processing (phase 1) -- Operation - GET
> on CTM:CFG-ApplicationPreferences - IPF0001  
> jsprenger                                    > /* Tue May 27 2008
> 09:57:56.0380 */     Start filter processing (phase 1) -- Operation - GET on
> SYS:Date Time Query Rules - 001ID: 163993>
> /* Tue May 27 2008 09:57:56.0380 */     End of filter processing (phase 1)
>
> -- Operation - GET on SYS:Date Time Query Rules - 001 
> 390620   > 
> This is a snippet of active link logging:
>
>  /* Tue May 27 2008 10:02:31 */
>
>  Start active link processing -- Operation - On Window Open
>
>      For Schema - HPD:Help Desk
>
>      On screen type - CREATE
>
>  Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)
>
>      -> Passed qualification -- perform if actions
>
>           0: Set Fields
>
> As you can see, there is a pretty significant difference with the wrapping.
>
> Any help is appreciated.
>
> User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
> versions)
>
> Thanks,
>
> Janie
>
>    
>
> ___­
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:www.rmsportal.comARSlist: "Where the Answers Are"

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AR System Log Display

[Janie Sprenger]

Does anyone know what kind of setting can be changed to allow for the
wrapping on filter logging in ARLogDisplay.exe to work differently?

 

This is a snippet of filter logging in ARLogDisplay

 

 /* Tue May 27 2008
09:57:55.9910 */ Start filter processing (phase 1) -- Operation - GET on
CTM:CFG-ApplicationPreferences - IPF0001  
/* Tue May 27 2008
09:57:55.9910 */ End of filter processing (phase 1) -- Operation - GET
on CTM:CFG-ApplicationPreferences - IPF0001  
/* Tue May 27 2008
09:57:56.0380 */ Start filter processing (phase 1) -- Operation - GET on
SYS:Date Time Query Rules - 001   /* Tue May 27 2008 09:57:56.0380 */ End of filter processing (phase 1)
-- Operation - GET on SYS:Date Time Query Rules - 001 
 /* Tue May 27 2008 10:02:31 */

 Start active link processing -- Operation - On Window Open

 For Schema - HPD:Help Desk

 On screen type - CREATE

 Checking HPD:SHR:SetGlobal_000_GetUserPreference (0)

 -> Passed qualification -- perform if actions

  0: Set Fields

 

As you can see, there is a pretty significant difference with the wrapping.

 

Any help is appreciated.

 

User tool (and Server) 7.1.0 Patch 2  (Also seems to occur in other 7
versions)

 

Thanks,

Janie

   

 


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Re: ARS 7_1 ARERR 9352 A form definition has been changed, so unable to retrive data.

[Carey Matthew Black]

Dear M Crawford,

If the problem is limited to only the Mid-Tier then my first instinct
would be to flush the Mid-Tier cache. (But that may not fix the
problem by itself.) You may also want/need to restart the JSP Engine
(and/or web server) too.

FWIW: It may matter what version of the ARS server your using too.
(Some features of the 7.1 Mid-Tier do not work with older ARS servers.
Maybe you stumbled into an undocumented incompatibility?)

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Tue, May 27, 2008 at 12:06 PM, MCrawford <[EMAIL PROTECTED]> wrote:
> Greetings,
>
> A single user account is receiving the following error message: "A
> form definition has been changed, so unable to retrieve data.  Please
> contact administrator (ARERR 9352)"
>
> The error occurs when he logs into the mid-tier web platform, opens
> the incident management console, and double clicks any ticket listed.
>
> The ErrorMessages PDF document adds this: "The definition of a form
> that users have loaded was changed in such a way that a table on the
> form cannot be refreshed."
>
> The error only appears when logged in as this user on the mid tier web
> platform.  When logging in with his account on the client, the error
> does not appear.  This is an our-of-the-box HPD:Helpdesk form, with 2
> filters applied.  The user is an Incident Master, with a floating
> license.  His account was working correctly before the Memorial Day
> weekend.  Nothing has changed since then that I can identify.  I am
> the only administrator.  The ErrorMessages document is extremely vague
> and I can not seem to track down a source for this error.  Can any of
> you point me in the right direction?
>
> Thank you in advance, M Crawford
>
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Senior Remedy 7.x Developer position in Oklahoma City

[Sri Sritharan]

We at L-3 Communications are looking to fill a permanent Senior Remedy 
Developer position in Oklahoma City.   Salary is competitive to current market 
standards.  Re-location allowance to Oklahoma City will be provided. 
Job role & skill set: Application Developer - Remedy 7.x Required skills: At 
least 3-5 yrs of Remedy application development experience.Implementation of 
ITSM Solution including Incident, Change, Asset modules.Full Life Cycle  Use 
Applications Strategies for MaintenanceDevelop according to 
SpecificationsPerform Application Testing Activities
US Citizens or GC.  If interested please mail your resume to:  Dr. Sri  
SritharanL-3 Communications3600 S. MacArthur Blvd. Suite AOklahoma City 
Oklahoma 73179 Or email a word copy of your resume to: [EMAIL PROTECTED] 
Regards, Sri Sritharan.  Ph.D., PMPProject ManagerL-3 Communications. L-3 
Communications is an equal opportunity employer.
_
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Sr Remedy Developer Needed for Northern CA- Full Time position with generous salary, bonus, benefits package!

[Melissa Wish]

We are seeking a Senior Level Remedy Developer based in Northern California.
If you are interested in applying, please email your resume as a Word or PDF
document to   [EMAIL PROTECTED]  No recruiters
please.  These are permanent opportunities only.  
 
Health, vision, dental, life, and disability insurance
Unlimited 401K match!
Paid vacation
Use of Laptop
Cutting Edge Training
Competitive Pay and Bonus Programs
Cell Phone and Home Internet Connection Stipend
Employee Assistance Program Services
 
Column Technologies, Inc. provides infrastructure management solutions to
help our clients manage the quality and delivery of IT Services.  We offer
expertise in process consulting, system design and implementation,
application development, customer support, hosting, remote administration,
and training in products, processes, and ITIL best practices. 

 

In 2006, Inc. Magazine honored Column Technologies with a place on the Inc.
500 list, identifying Column as one of the fastest growing privately owned
business. BMC recently honoured Column Technologies as 2007's Americas and
Worldwide Top Solution Provider. 

 

We use a mix of Best Practice Methodologies, including ITIL and Prince2.
Column Technologies has delivered over 500 successful service management
solutions for clients ranging from Fortune 500 corporations to small
businesses.  We are the ideal strategic partner for service delivery and
support. For more information about Column Technologies, visit
 www.columnit.com. 

 

Responsibilities: 
You will be employed at Column Technologies as a Consulting Applications
Engineer to architect, deploy, support, and in some cases, train the Remedy
product for our growing global customer base. Your responsibilities will
include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity


You will primarily serve our customers who are located in your region but
travel will be required based on project needs.

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email:   [EMAIL PROTECTED] 
  www.columnit.com 
BMC Remedy Partner of the Year 2000 - 2006  
BMC Fastest Growing Worldwide Partner - 2006 
Inc. 500 Fastest Growing Private Companies - 2006 
BMC 2007 Americas and Worldwide Top Solution Provider 

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ARS 7_1 ARERR 9352 A form definition has been changed, so unable to retrive data.

[MCrawford]

Greetings,

A single user account is receiving the following error message: "A
form definition has been changed, so unable to retrieve data.  Please
contact administrator (ARERR 9352)"

The error occurs when he logs into the mid-tier web platform, opens
the incident management console, and double clicks any ticket listed.

The ErrorMessages PDF document adds this: "The definition of a form
that users have loaded was changed in such a way that a table on the
form cannot be refreshed."

The error only appears when logged in as this user on the mid tier web
platform.  When logging in with his account on the client, the error
does not appear.  This is an our-of-the-box HPD:Helpdesk form, with 2
filters applied.  The user is an Incident Master, with a floating
license.  His account was working correctly before the Memorial Day
weekend.  Nothing has changed since then that I can identify.  I am
the only administrator.  The ErrorMessages document is extremely vague
and I can not seem to track down a source for this error.  Can any of
you point me in the right direction?

Thank you in advance, M Crawford

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Re: Service Desk 7 Support Group Role - Definitions

[Rick Cook]

The good news, Frank, is that LOB, like many other values in the ITSM
Configuration, is optional.  If it doesn't fit your org., or if you can't
figure out how it fits, don't use it.  Don't buy trouble by
over-complicating the app. - it's complicated enough as it is.

Rick

On Tue, May 27, 2008 at 7:44 AM, Frank Ginny <[EMAIL PROTECTED]>
wrote:

> ** Hope ya all had a safe and fun holiday,
>
> Now back to the grindstone. I am looking into the support group roles, Help
> Desk, Tier 1,Tier 2,Tier 3,Line Of Business, particularly in the Service
> Desk 7.x application.
> So, I know the first 4 roles and how they relate to assignments.
> However, I can't find any real BMC definition as to the support role - Line
> Of Business.
> How does this support group role work in Service Desk 7.x? (workflow, etc)
> When should you assign this role?
> Is there any BMC or ITIL definition for the role of Line of Business? (My
> guess is - this role is a non-IT support role, that it is for some aspect of
> supporting the business in some general fashion. Am I correct?)
> I have found KM-10044151 and it defines the first 4 roles and gives a
> great example of how the assignment process works, however it states nothing
> about the Line Of Business role.
>
> Sincerely,
>
> Frank Ginny
> Sr. Remedy Developer / Administrator
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Service Desk 7 Support Group Role - Definitions

[Frank Ginny]

Hope ya all had a safe and fun holiday,

Now back to the grindstone. I am looking into the support group roles, Help 
Desk, Tier 1,Tier 2,Tier 3,Line Of Business, particularly in the Service Desk 
7.x application.
So, I know the first 4 roles and how they relate to assignments.
However, I can't find any real BMC definition as to the support role - Line Of 
Business.
How does this support group role work in Service Desk 7.x? (workflow, etc)
When should you assign this role?
Is there any BMC or ITIL definition for the role of Line of Business? (My guess 
is - this role is a non-IT support role, that it is for some aspect of 
supporting the business in some general fashion. Am I correct?)
I have found KM-10044151 and it defines the first 4 roles and gives a great 
example of how the assignment process works, however it states nothing about 
the Line Of Business role.

Sincerely,

Frank Ginny
Sr. Remedy Developer / Administrator



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Re: source contol implementation

[Ramy S. Ayoub]

Hi Serouche,

Don't use Admin tool 7.1 , or you want the integration of source Control to
open the server information ?

Regards,
Ramy

On Tue, May 27, 2008 at 4:32 PM, Vyom Labs - ITSM Support <
[EMAIL PROTECTED]> wrote:

> ** *Hi Serouche,*
>
> These are the following steps for the integration of Source Control wihin
> the remedy.
> 1. First install Microsoft VSS  or ClearCase VSS.
> 2. Check your VSS is working correctly or not.
> 3. After that Login into *ARAdmin* tool.**
>
> 4. Go into *File* tab->*Server Information->Source Control *tab
>
> 5. Then Check *Enable Source Control Integration***
> 6. Put the* Provider Name, *You can choose from drop down menu.
>
> 7. After that Browse for the Project Name, we can create here a new
> project.
>
> 8. After that *Apply*, and finally press the button *OK*.
>
> 9. Restart the server, login again into ARAdmin,
>
>10.You will get integration with VSS.
>
>
>Hope this helps...
>
>   *Regards,
> *
> *   Sandeep
>Vyom Labs Pvt. Ltd.
>An ISO 2 certified company.
>Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL
>Web : **www.vyomlabs.com* *
> *
>
>
>
>
>  Original Message 
> Subject: source contol implementation
> From: Remedy Maniac <[EMAIL PROTECTED]>
> Date: Tue, May 27, 2008 4:49 am
> To: arslist@ARSLIST.ORG
>
> dear list,
>
> we would like to enable source control integration within the Remedy.
> Any comment/experience/suggestion will be very welcome.
> Thank you.
> Serouche
>
>
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Re: arslist Digest - 25 May 2008 to 26 May 2008 (#2008-224)

[Paul Thill]

HI there:

These links do not open or view for me.

Paul Thill
Metavante Corporation
[EMAIL PROTECTED]
work-414-357-5637
fax- 414-371-4600




arslist automatic digest system <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

05/26/2008 11:00 PM
Please respond to
arslist@ARSLIST.ORG


To
[EMAIL PROTECTED]
cc

Subject
arslist Digest - 25 May 2008 to 26 May 2008 (#2008-224)











arslist Digest - 25 May 2008 to 26 May 2008 (#2008-224)
Table of contents:
ARS 4.5.2 license problem (2) 
Question: SYS:Notification Messages 
OT: Thank you. 
ARS6.3 and Oracle 10g migration 
RESEND: ARS6.3 and Oracle 10g migration 
1.  ARS 4.5.2 license problem
Re: ARS 4.5.2 license problem (05/26)
From: Mauro Pedone <[EMAIL PROTECTED]> 
Re: ARS 4.5.2 license problem (05/26)
From: "[EMAIL PROTECTED]" <[EMAIL PROTECTED]>
2.  Question: SYS:Notification Messages
Re: Question: SYS:Notification Messages (05/26)
From: "T. Dee" <[EMAIL PROTECTED]>
3.  OT: Thank you.
OT: Thank you. (05/26)
From: Timothy Powell <[EMAIL PROTECTED]>
4.  ARS6.3 and Oracle 10g migration
ARS6.3 and Oracle 10g migration (05/27)
From: Manish SINGLA <[EMAIL PROTECTED]>
5.  RESEND: ARS6.3 and Oracle 10g migration
RESEND: ARS6.3 and Oracle 10g migration (05/27)
From: Manish SINGLA <[EMAIL PROTECTED]>


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Re: source contol implementation

[Remedy Maniac]

**




my apologize to the list. I should have given the details: the ARSystem
is on Solaris
Is it possible to integrate the Remedy with something else? Let say
free :-D
s



Vyom Labs - ITSM Support wrote:
**
  Hi Serouche,
   
  These are the following steps for the integration of Source
Control wihin the remedy.
      1. First
install Microsoft VSS  or ClearCase VSS.
  2. Check your VSS
is working correctly or not.
      3. After that Login into ARAdmin
tool.
      4. Go into File
tab->Server Information->Source Control tab
      5. Then Check Enable Source Control
Integration
      6. Put the Provider Name, You
can choose from drop down menu.
     
7. After that Browse for the Project Name, we can create here a new
project.
      8. After that Apply, and
finally press the button OK.
  9. Restart the server, login again into
ARAdmin, 
     10.You will get integration with VSS.
   
   
     Hope this helps... 
  
  Regards, 
  
     Sandeep 
   Vyom Labs Pvt. Ltd. 
   An ISO 2 certified company. 
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
   Web : www.vyomlabs.com
  
  
  
  
 
   Original Message 
Subject: source contol implementation
From: Remedy Maniac <[EMAIL PROTECTED]>
Date: Tue, May 27, 2008 4:49 am
To: arslist@ARSLIST.ORG

dear list,

we would like to enable source control integration within the Remedy.
Any comment/experience/suggestion will be very welcome.
Thank you.
Serouche

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Re: source contol implementation

[Tanner, Doug]

Yeah good luck getting Remedy to work correctly with ClearCase

Doug

 



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Vyom Labs - ITSM Support
Sent: Tuesday, May 27, 2008 9:32 AM
To: arslist@ARSLIST.ORG
Subject: source contol implementation

 

Hi Serouche,

 

These are the following steps for the integration of Source Control
wihin the remedy.

1. First install Microsoft VSS  or ClearCase VSS.

2. Check your VSS is working correctly or not.

3. After that Login into ARAdmin tool.

4. Go into File tab->Server Information->Source Control tab

5. Then Check Enable Source Control Integration

6. Put the Provider Name, You can choose from drop down menu.

7. After that Browse for the Project Name, we can create here a
new project.

8. After that Apply, and finally press the button OK.

9. Restart the server, login again into ARAdmin, 

   10.You will get integration with VSS.

 

 

   Hope this helps... 


  Regards, 

   Sandeep 
   Vyom Labs Pvt. Ltd. 
   An ISO 2 certified company. 
   Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
   Web :  www.vyomlabs.com   



 

 Original Message 
Subject: source contol implementation
From: Remedy Maniac <[EMAIL PROTECTED]>
Date: Tue, May 27, 2008 4:49 am
To: arslist@ARSLIST.ORG

dear list,

we would like to enable source control integration within the
Remedy.
Any comment/experience/suggestion will be very welcome.
Thank you.
Serouche



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source contol implementation

[Vyom Labs - ITSM Support]

**
Hi Serouche,
 
These are the following steps for the integration of Source Control wihin the remedy.
    1. First install Microsoft VSS  or ClearCase VSS.
2. Check your VSS is working correctly or not.
    3. After that Login into ARAdmin tool.
    4. Go into File tab->Server Information->Source Control tab
    5. Then Check Enable Source Control Integration
    6. Put the Provider Name, You can choose from drop down menu.
    7. After that Browse for the Project Name, we can create here a new project.
    8. After that Apply, and finally press the button OK.
9. Restart the server, login again into ARAdmin, 
   10.You will get integration with VSS.
 
 
   Hope this helps... 
  Regards, 
   Sandeep    Vyom Labs Pvt. Ltd.    An ISO 2 certified company.    Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL    Web : www.vyomlabs.com   
 
 Original Message Subject: source contol implementationFrom: Remedy Maniac <[EMAIL PROTECTED]>Date: Tue, May 27, 2008 4:49 amTo: arslist@ARSLIST.ORGdear list,we would like to enable source control integration within the Remedy.Any comment/experience/suggestion will be very welcome.Thank you.Serouche___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgPlatinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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source contol implementation

[Remedy Maniac]

dear list,

we would like to enable source control integration within the Remedy.
Any comment/experience/suggestion will be very welcome.
Thank you.
Serouche

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ARERR [100] Entry ID parameter is empty

[Ramy S. Ayoub]

Dear List,

I got this error when trying to retrieve the data from the active directory.

AR 7.1
OS windows
Database Sql 2005

Regards,
Ramy

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Re: ARS6.3 and Oracle 10g migration

[Walters, Mark]

Manish.

 

ARS 6.3 requires the Oracle 9i client.  If you are using a 10g database
you need to configure the 9i client to with details of the 10g database
(tnsnames.ora file) and then configure ARS to use the 9i client and
connect as though the database was remote (Oracle-Two-Task: in ar.conf).

 

Mark

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Manish SINGLA
Sent: 27 May 2008 04:53
To: arslist@ARSLIST.ORG
Subject: ARS6.3 and Oracle 10g migration

 

** 

Hello Support,

We are doing 10g migration testing for our Action request system. 

Currently we are on 

1. ARS6.3 Patch 23 

2. Oracle 9i 

3. OS: HP UX 11i

and now are targeting to go to oracle 10(v10.2.3)g with same ARS and OS.

We have already migrated our oracle component to Oracle 10g (10.2.3)
keeping ARS and OS same, but could not start ARS because system is
looking for Oracle 9i libraries.

Please advice what more is needed at our end, is it requiring some ARS
Patching.

Early will be a help.

Regards

Manish

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