Re: portmapper and load balancer
On Tue, 3 Jun 2008 22:55:01 -0500, Ann Kosch [EMAIL PROTECTED] wrote: Has anyone got a working system that uses a MidTier server not behind a load balancer and one (yes, one) Remedy server behind a load balancer AND... WE DO! Well, it seems to test fine anyway and I just released it back to the users. (Gulp) The tips people sent were helpful to steer us in the right direction. Especially the ones about /etc/hosts and IP-Name. So, yes, a load balancer with 1 Remedy server behind and midtier outside can work w/ portmapper setup with a million IPs and Hosts to juggle. Users have a new URL to launch but the old one directs to the new; new popups needed. Users don't have to change their desktop resources at all with existing Remedy server names all over the place. And, it mostly follows the security goals intended as far as I can tell. Have a nice weekend. Ann Kosch are using a public DNS/IP to get to the Remedy server so that the load balancer DNS/IP are private? When I use the public DNS in the MidTier config and in the URL embedded R server reference, I get an RPCBIND timeout and no connection. If I switch those two things to the private DNS, it works. I'm told that it sounds like ONC-RPC is one of those things that has embedded IP information that NAT breaks, and our load balancer doesn't have the ability to proxy RPC. So the ONC-RPC uses IP addresses as identifiers, so NAT can break this protocol??? Q: Is what we are doing completely impossible if we can't use the the private DNS/Remedy server? Lookin' at the upgrade this weekend and hope this isn't the deal breaker. Absolutely everything else works great. Thanks for any experienced confirmation of this! Cheers, Ann Kosch ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Network Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Timeout Defect (UNCLASSIFIED)
Are we going to have to double (and triple check) _ALL_ of the files in patch distributions again? This seems like a issue (again)... Robert On Fri, Jun 6, 2008 at 11:17 AM, strauss [EMAIL PROTECTED] wrote: Has anyone been able to tell whether or not this fix was incorporated in Remedy Administrator 7.1.00 Patch 003 that came out this week? The xrefdll.dll says version 7.1.0.3 but created 9/3/2007, whereas the hotfix version was 7.1.0.0 but its created date was 5/21/2008. There was no mention of this defect in the Patch 003 ReadMe document. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the Related Workflow Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at 0x7c168f1d referenced memory at 0x001c. The memory could not be read. Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: portmapper and load balancer - RESOLVED
Glad to hear it -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ann Kosch Sent: Saturday, June 07, 2008 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: portmapper and load balancer On Tue, 3 Jun 2008 22:55:01 -0500, Ann Kosch [EMAIL PROTECTED] wrote: Has anyone got a working system that uses a MidTier server not behind a load balancer and one (yes, one) Remedy server behind a load balancer AND... WE DO! Well, it seems to test fine anyway and I just released it back to the users. (Gulp) The tips people sent were helpful to steer us in the right direction. Especially the ones about /etc/hosts and IP-Name. So, yes, a load balancer with 1 Remedy server behind and midtier outside can work w/ portmapper setup with a million IPs and Hosts to juggle. Users have a new URL to launch but the old one directs to the new; new popups needed. Users don't have to change their desktop resources at all with existing Remedy server names all over the place. And, it mostly follows the security goals intended as far as I can tell. Have a nice weekend. Ann Kosch are using a public DNS/IP to get to the Remedy server so that the load balancer DNS/IP are private? When I use the public DNS in the MidTier config and in the URL embedded R server reference, I get an RPCBIND timeout and no connection. If I switch those two things to the private DNS, it works. I'm told that it sounds like ONC-RPC is one of those things that has embedded IP information that NAT breaks, and our load balancer doesn't have the ability to proxy RPC. So the ONC-RPC uses IP addresses as identifiers, so NAT can break this protocol??? Q: Is what we are doing completely impossible if we can't use the the private DNS/Remedy server? Lookin' at the upgrade this weekend and hope this isn't the deal breaker. Absolutely everything else works great. Thanks for any experienced confirmation of this! Cheers, Ann Kosch ~*~ ~*~ ~*~ A. R. Kosch Special Projects/Analyst Remedy ARS Administrator/Coordinator [EMAIL PROTECTED] 785-532-4933 Kansas State University Computing and Network Services ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Timeout Defect (UNCLASSIFIED)
It would help if the Release notes listed ALL of the changed and new files contained therein, as they used to. Could someone from BMC explain to us how their current patch documentation and methodology is helping us reduce the number of Incidents and Problems related to patch installations? We, the installers, are supposed to analyze the impact of a patch prior to installing it, which we can't do without knowing ALL of the contents and intended effects. Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Robert Molenda Sent: Saturday, June 07, 2008 12:14 PM To: arslist@ARSLIST.ORG Subject: Re: Sync Search Timeout Defect (UNCLASSIFIED) ** Are we going to have to double (and triple check) _ALL_ of the files in patch distributions again? This seems like a issue (again)... Robert On Fri, Jun 6, 2008 at 11:17 AM, strauss [EMAIL PROTECTED] wrote: Has anyone been able to tell whether or not this fix was incorporated in Remedy Administrator 7.1.00 Patch 003 that came out this week? The xrefdll.dll says version 7.1.0.3 http://7.1.0.3/ but created 9/3/2007, whereas the hotfix version was 7.1.0.0 http://7.1.0.0/ but its created date was 5/21/2008. There was no mention of this defect in the Patch 003 ReadMe document. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of FRANK, GORDON CTR DISA JSSC Sent: Thursday, May 15, 2008 1:45 PM To: arslist@ARSLIST.ORG Subject: Sync Search Timeout Defect (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE All, If you have ARS Version 7.1 Patch 002 of the Admin Tool, there is a defect (SW00291500) with Sync Search. I worked with Remedy Technical Support (RTS) to obtain a Hot Fix for this and it worked great. RTS tell me that if you encounter the same type of problem, a Hot Fix can be provided. You will need to submit a Remedy Technical Support Issue through SupportWeb to initiate. The Hot Fix I received is a new copy of xrefdll.dll. This normally resides in the Admin directory on the Thick client. They didn't want me to publish the .dll on the list at this time. I think the .dll I received will work for most people because my install is very close to OOTB. The Symptoms of this defect are: 1. You have full ITSM 7.0.3 Patch 007 and CMDB 2.1 Patch 002 installed 2. The Sync Search stops around a count of 42065. It completed Forms, but it stops toward the end of the Active Links. It never gets to Filters, Menus, etc. 3. The Active Links it did finish do show up as you would expect under the Related Workflow Tab of each field. 4. The arxref.log has entries like the following: AR-XRef Version: 7.0 Removing previous detail and x-ref entries. ERROR: ActiveLink: Business Time Segment-cmdSave_NewWithAssoc refers to field 98 in schema Business Time Segment; field does not exist ERROR: ActiveLink: Business Time Segment-cmdSave_SaveModify refers to field 98 in schema Business Time Segment; field does not exist . . . Could not find referenced schema $232$ on server 123.123.123.17.ERROR: ActiveLink: ReportSelection:RunAskExportFilename7 refers to field 290 in schema ReportSelection: field does not exist . . . ERROR: ActiveLink: ASI:SHR:GenericSave_003_Dialog_NoSandBox refers to field 25108 in schema ; field does not exit . . . And many more of the same. - 5. It also comes back with a specific error: Aradmin.exe - Application Error The instruction at 0x7c168f1d referenced memory at 0x001c. The memory could not be read. Click on OK to terminate the program I just thought I'd share this because Sync Search is used everywhere. I hope this helps someone out there. It was driving me nuts, because I was always thinking there was something wrong with my computer. Let's hope the new 7.5 Admin Tool has the same capability (without the defect of course!). Gordon M. Frank Remedy Skilled Professional - 7.x ITIL V3 Foundation Certified DISA\Verizon FNS Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are ___ UNSUBSCRIBE
Re: West Coast based Sr Remedy Developer Position- Full Time, with generous salary, bonus, benefits package!
Melissa I would like to talk to you about this position. Let me know when I can contact you Thanks, Balaji Jayaram 978-828-3506 (Cell) - Original Message From: Melissa Wish [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, June 4, 2008 9:24:08 AM Subject: West Coast based Sr Remedy Developer Position- Full Time, with generous salary, bonus, benefits package! ** We are seeking a Senior Level Remedy Developer/Architect based in Northern California or near Seattle. If you are interested in applying, please email your resume as a Word or PDF document to [EMAIL PROTECTED] No recruiters please. These are permanent opportunities only. Health, vision, dental, life, and disability insurance Unlimited 401K match! Paid vacation Use of Laptop Cutting Edge Training Competitive Pay and Bonus Programs Cell Phone and Home Internet Connection Stipend Employee Assistance Program Services Column Technologies, Inc.provides infrastructure management solutions to help our clients manage the quality and delivery of IT Services. We offer expertise in process consulting, system design and implementation, application development, customer support, hosting, remote administration, and training in products, processes, and ITIL best practices. BMC recently honoured Column Technologies as 2007's Americas and Worldwide Top Solution Provider. We use a mix of Best Practice Methodologies, including ITIL and Prince2. Column Technologies has delivered over 500 successful service management solutions for clients ranging from Fortune 500 corporations to small businesses. We are the ideal strategic partner for service delivery and support. For more information about Column Technologies, visit www.columnit.com. Responsibilities: You will be employed at Column Technologies as a Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity You will primarily serve our customers who are located in your region but travel will be required based on project needs. Melissa Wish Corporate Recruiter Column Technologies, Inc. Home Office: 718-399-2136 Cell/Evenings:917-748-7104 E-Fax: 646-349-3799 Email: [EMAIL PROTECTED] www.columnit.com BMC Remedy Partner of the Year 2000 – 2006 BMC Fastest Growing Worldwide Partner – 2006 Inc. 500 Fastest Growing Private Companies – 2006 BMC 2007 Americas and Worldwide Top Solution Provider __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
