Re: Issue with AIE and Oracle
Chris, Is this when you are trying to do a data exchange to an ar form, such as the people one? Or just anything in the CMDB? Thanks, hbr On Sat, Jun 21, 2008 at 10:52 PM, strauss [EMAIL PROTECTED] wrote: ** The bugfix they sent me for patch 2 makes it possible to query against a condition on the AR Server – in my case it was in the Query tab, Data Key Query tab, AR Form Query where I had $Corporate ID Right$ = 0 as a condition for the data exchange to run. This was not a problem in 7.1 or patch 001, and is supposed to be fixed in patch 003, but if this is your problem BMC has a hotfix for the problem… a newer eie.exe and two dlls. The oradpr.dll was one of the changed files (the sql server adapter was not). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Brian Gillock *Sent:* Saturday, June 21, 2008 4:50 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Saturday, June 21, 2008 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Increasing Operational categorization - Summary data length
Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field : (Maximum length - 60) : Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Increasing Operational categorization - Summary data length
You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find every form that uses the Operational Categorizations and increase the field lenght. -Original Message- From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:22 pm Subject: Increasing Operational categorization - Summary data length ** Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field :? (Maximum length - 60) :? Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
To an AR staging form or any other existing AR form where you used a qualification to limit the scope of the data exchange. I don't know if it similarly affects CMDB forms, but I would expect it to. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Sunday, June 22, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Chris, Is this when you are trying to do a data exchange to an ar form, such as the people one? Or just anything in the CMDB? Thanks, hbr On Sat, Jun 21, 2008 at 10:52 PM, strauss [EMAIL PROTECTED] wrote: ** The bugfix they sent me for patch 2 makes it possible to query against a condition on the AR Server - in my case it was in the Query tab, Data Key Query tab, AR Form Query where I had $Corporate ID Right$ = 0 as a condition for the data exchange to run. This was not a problem in 7.1 or patch 001, and is supposed to be fixed in patch 003, but if this is your problem BMC has a hotfix for the problem... a newer eie.exe and two dlls. The oradpr.dll was one of the changed files (the sql server adapter was not). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Saturday, June 21, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Saturday, June 21, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Increasing Operational categorization - Summary data length
Hi Roger, But since the fields are global doesnt the modified data length reflect on other forms also. Correct me if I am wrong. Thanks Prashant On Sun, Jun 22, 2008 at 8:30 PM, Roger Justice [EMAIL PROTECTED] wrote: ** You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find every form that uses the Operational Categorizations and increase the field lenght. -Original Message- From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:22 pm Subject: Increasing Operational categorization - Summary data length ** Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field : (Maximum length - 60) : Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Get the Moviefone Toolbarhttp://toolbar.aol.com/moviefone/download.html?ncid=aolcmp000511. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Increasing Operational categorization - Summary data length
No although the fields may use the same database name and number they are unique to each form. -Original Message- From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:56 pm Subject: Re: Increasing Operational categorization - Summary data length ** Hi Roger, But since the fields are global doesnt the modified data length reflect on other forms also. Correct me if I am wrong. Thanks Prashant On Sun, Jun 22, 2008 at 8:30 PM, Roger Justice [EMAIL PROTECTED] wrote: ** You have 2 choices, keep your tier 1,2,3 to 60 characters or less or find every form that uses the Operational Categorizations and increase the field lenght. -Original Message- From: Prashant Patil [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:22 pm Subject: Increasing Operational categorization - Summary data length ** Dear All, While adding operational categorizations and summaries I am facing errors as below regarding data length. ARERR [306] Value does not fall within the limits specified for the field :? (Maximum length - 60) :? Categorization Tier 3 I noticed that these fields are global. Can I increase the data length size or will this change in data length create problems on other forms such as HPD:Helpdesk etc? Config: Solaris ARS 7.1 Oracle 10gR2 ServiceDesk 7.0.02 Thanks. Regards, Prashant __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Get the Moviefone Toolbar. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
Have you installed the Oracle Link? -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:56 pm Subject: Re: Issue with AIE and Oracle ** To an AR staging form or any other existing AR form where you used a qualification to limit the scope of the data exchange. I don’t know if it similarly affects CMDB forms, but I would expect it to. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Sunday, June 22, 2008 10:27 AM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Chris, Is this when you are trying to do a data exchange to an ar form, such as the people one? Or just anything in the CMDB? Thanks, hbr On Sat, Jun 21, 2008 at 10:52 PM, strauss [EMAIL PROTECTED] wrote: ** The bugfix they sent me for patch 2 makes it possible to query against a condition on the AR Server – in my case it was in the Query tab, Data Key Query tab, AR Form Query where I had $Corporate ID Right$ = 0 as a condition for the data exchange to run. This was not a problem in 7.1 or patch 001, and is supposed to be fixed in patch 003, but if this is your problem BMC has a hotfix for the problem… a newer eie.exe and two dlls. The oradpr.dll was one of the changed files (the sql server adapter was not). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Saturday, June 21, 2008 4:50 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Saturday, June 21, 2008 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___
Re: Unable to Connect via ARODBC - 7.1 Patch 002
Try uninstalling all RUT and reinstalling the 7.1 client, we have seen similar issues which we resolved by this approach Regards Stuart Schon From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: 21 June 2008 05:15 To: arslist@ARSLIST.ORG Subject: Unable to Connect via ARODBC - 7.1 Patch 002 ** Hello All, Can anyone tell me if they have experienced the below with ARS 7.1? I have a user who attempts to connect to the database via ARODBC/Excel. Everything worked fine until I upgraded to 7.1, now the connection bombs out, everytime with the generic message Unable to Open Catalog - Message 94 I have no idea what is causing this, I suspect something changed with the ARODBC driver in 7.1 server and the 7.1 client is not updated. Please somebody write me back something. :) I am perplexed Thanks, Jase __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Issue with AIE and Oracle
I installed everything but the db2 adapter, but I don’t connect to any oracle dbs. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice Sent: Sunday, June 22, 2008 1:11 PM To: arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Have you installed the Oracle Link? -Original Message- From: strauss [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Sun, 22 Jun 2008 12:56 pm Subject: Re: Issue with AIE and Oracle ** To an AR staging form or any other existing AR form where you used a qualification to limit the scope of the data exchange. I don’t know if it similarly affects CMDB forms, but I would expect it to. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:[EMAIL PROTECTED] ] On Behalf Of Howard Richter Sent: Sunday, June 22, 2008 10:27 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Chris, Is this when you are trying to do a data exchange to an ar form, such as the people one? Or just anything in the CMDB? Thanks, hbr On Sat, Jun 21, 2008 at 10:52 PM, strauss [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** The bugfix they sent me for patch 2 makes it possible to query against a condition on the AR Server – in my case it was in the Query tab, Data Key Query tab, AR Form Query where I had $Corporate ID Right$ = 0 as a condition for the data exchange to run. This was not a problem in 7.1 or patch 001, and is supposed to be fixed in patch 003, but if this is your problem BMC has a hotfix for the problem… a newer eie.exe and two dlls. The oradpr.dll was one of the changed files (the sql server adapter was not). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Brian Gillock Sent: Saturday, June 21, 2008 4:50 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Hey Howard, I'm afraid I don't have any tidbits regarding Oracle, but having been brutalized by the AIE over the past 3 days, I can tell you that patch 2 isn't very cooperative. I have finally had success by dropping back to patch 1. This may not help you, but I figured it can't hurt to share my experience. Good Luck! Brian From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG ] On Behalf Of Howard Richter Sent: Saturday, June 21, 2008 2:27 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: Issue with AIE and Oracle ** Happy weekend to all, I have tried everything I can think of and BMC as well, it might be a bug of some kind. Using the command line it work. I will post was BMC comes back with. Howard On Thu, Jun 19, 2008 at 6:08 PM, Joe DeSouza [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: ** Have you entered your oracle configurations correctly in the helper utility that is bundled with AIE? Oracle home, SID, username, password?? Joe - Original Message From: Howard Richter [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 9:49:51 AM Subject: Issue with AIE and Oracle ** Good morning all, I have the newest release of AIE and I am trying to get it to talk to a remote oracle database. The Server is 7.1 patch 3 and using MSSQL. I have installed the 10g client and can talk to the remote Oracle system using sqlplus from the box where the arserver is running. There is nothing in any log that I can find, that shows any attempt of the AIE trying to connect to the Oracle database. I did try setting up the AIE to talk to a MSSQL database and that worked. I am starting to wonder if, you can only talk to a database that the server talks to (for example in my case only MSSQL, since that is what the server is talking to). Any ideas, as of yet BMC support has had non. Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] LinkedIn http://www.linkedin.com/ Profile = http://www.linkedin.com/in/hbr4270 http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/
MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)
hi all, can someone help us? we don't know what is causing the humongous error email log that is being dumped to/by our server. i'm definitely positive we did not attempt sending any emails this many since we are only on devel right now. i checked and half (182,934!) of the record says this: Message Type*: SEVERE Message Number*: 0 Generated By*: Mail Box Message Test: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java: 1805) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java: 206) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) and the other half is: Message Type*: INFO Message Number*: 29 Generated By*: AR System Email Daemon Message Test: Incoming message queue size: 0 has anyone ever encountered this error before? have we missed on an important configuration or something? we'd appreciate any help! thanks in advance. ~ elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)
Could be as simple as someone changed the password, or it was expired by a policy, on the account that you are using for the mailbox. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Sunday, June 22, 2008 10:28 PM To: arslist@ARSLIST.ORG Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs) hi all, can someone help us? we don't know what is causing the humongous error email log that is being dumped to/by our server. i'm definitely positive we did not attempt sending any emails this many since we are only on devel right now. i checked and half (182,934!) of the record says this: Message Type*: SEVERE Message Number*: 0 Generated By*: Mail Box Message Test: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox( ReceiverModule.java: 1805) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java: 206) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) and the other half is: Message Type*: INFO Message Number*: 29 Generated By*: AR System Email Daemon Message Test: Incoming message queue size: 0 has anyone ever encountered this error before? have we missed on an important configuration or something? we'd appreciate any help! thanks in advance. ~ elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0
Hello List, We are into overall architecture change of our existing Remedy infrastructure. Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0 + SLA 2.0 + CMDB1.1 + Oracle 9i. While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3 in not compatible with Oracle 10g client. So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to Oracle and other components of Remedy as well for e.g. we can't be On CMBD2.0 unless we don't have ARS7.1. We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind and how we can overcome those. Your input on this keeps very value for me. Thanks Best Regards Manish. +91 98107 98076 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
