Re: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0
Manish, I am not sure specifically if ITSM 6.0 version of the apps will have an impact if run under AR System 7.1.0. By and large this should work without any issues unless AR System 7.1.0 release notes state this and if so what pieces would be impacted. I am not fully clear, since I have not read the 7.1.0 documentation yet. We moved from AR 6.3.0 Patch 20 running ITSM 6.x (HD 6.x AM 6.x and CMDB 1.1) to AR 7.0.1 Patch 2 last year running ITSM 6.x (but only difference was we moved from CMDB 1.1 to CMDB 2.0.1) after the AR upgrade. Our apps are running without any issues in production and we are extremely happy with the setup. One thing I would recommend is to upgrade AR from 6.3 to AR 7.1.0 in place with the Upgrade option (which will just upgrade the AR components without impacting the application). What you have mentioned below will not work - quoted here again:- We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 Also, upgrading CMDB 1.1 to CMDB 2.0 is a multi-step manual process and I hope you have the white paper that describes how to do this methodically without impacting the data in your current CMDB. HTH, -- Shyam - Original Message - From: Manish SINGLA [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Sunday, June 22, 2008 10:10 PM Subject: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0 Hello List, We are into overall architecture change of our existing Remedy infrastructure. Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0 + SLA 2.0 + CMDB1.1 + Oracle 9i. While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3 in not compatible with Oracle 10g client. So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to Oracle and other components of Remedy as well for e.g. we can't be On CMBD2.0 unless we don't have ARS7.1. We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind and how we can overcome those. Your input on this keeps very value for me. Thanks Best Regards Manish. +91 98107 98076 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Ticket not visible to the assigned group.
Hello, We have been reported by some users about the ticket not being visible to them after getting created - although the ticket creation time, Consolidate form field are showing the exact value of creation and Group info as well is correct. Is there any such behavior observed in any case. Thanks to highlighted situations when the mentioned could occur, if ever. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re : Ticket not visible to the assigned group.
Hello Anuj, Visible where? In the support console table for example?? Have you changed the cualification under table property in this table? Is the table showing only chunks of all the tickets created? Have you changed any of the active links attached to that table? Regards frex --- En date de : Lun 23.6.08, Anuj DUA [EMAIL PROTECTED] a écrit : De: Anuj DUA [EMAIL PROTECTED] Objet: Ticket not visible to the assigned group. À: arslist@ARSLIST.ORG Date: Lundi 23 Juin 2008, 13h25 Hello, We have been reported by some users about the ticket not being visible to them after getting created - although the ticket creation time, Consolidate form field are showing the exact value of creation and Group info as well is correct. Is there any such behavior observed in any case. Thanks to highlighted situations when the mentioned could occur, if ever. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are _ Envoyez avec Yahoo! Mail. Une boite mail plus intelligente http://mail.yahoo.fr ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items
Or the easier way would be to open VIS:ProcessAcceleratorItem and find the record you want and set it to Offline. The only thing is there are alot of different states in the Status Process Flow Bar so you have to make sure you have the right one. Ty On 6/20/08, Rick Cook [EMAIL PROTECTED] wrote: ** Or, one could fix the Filter's Push Fields action that is creating a new record when it finds a match rather than updating an existing one. (Just guessing, but it makes sense...) Rick On Fri, Jun 20, 2008 at 10:44 AM, Pam Hollis [EMAIL PROTECTED] wrote: I had the same problem - the work around is to export into an .arx file and then delete it from the form and then reimport with the Status = Offline and make sure you have the option to update existing record selected. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Friday, June 20, 2008 12:30 PM To: arslist@ARSLIST.ORG Subject: RESOLVED - Question: ITSM 7 - Process Flow Bar - Disabled Items Remedy has confirmed this to be a defect - SW00262585 Ty -- Forwarded message -- From: T. Dee [EMAIL PROTECTED] Date: Jun 18, 2008 11:47 AM Subject: Question: ITSM 7 - Process Flow Bar - Disabled Items To: arslist@arslist.org I'm trying to set some of the items from the Process Flow Bar for the Status of Pending to Offline. So I opened VIS:ProcessFlowStructureSetup (Process Flow Structure Setup) and searched for Form = HPD:Help Desk. In the 3rd table located at the bottom I found the accelerator item 'Support Contact Hold' for the Stage of 'Investigate and Diagnosis' - I clicked the VIEW button and from the Accelerator Item dialog window I changed the status to Offline and hit the SAVE button. However, I received the following error: This record already exists. Please verify or reselect your field entries and try again (ARERR 4). Can anyone shed some light on this? Am I doing something wrong? THANKS!!! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Stats on ITSM Licensing Usage
Hi Ranjith, You can use the Application Statistics Configuration form to set up logging for the applications installed on your server. Once you have it configured, statistics will be pushed to the application statistics form as a snapshot. You can report off the data in that form to get cumulative stats. HTH, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ranjith Sent: Monday, June 23, 2008 9:47 AM To: arslist@ARSLIST.ORG Subject: Need Stats on ITSM Licensing Usage ** Hi All, How can we get a report that shows us the usage of all of the different ITSM License types? Thanks, Ranjith __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Stats on ITSM Licensing Usage
http://rrr.se/en/ - the rrrLicense tool is pretty good. Regards Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ranjith Sent: 23 June 2008 14:47 To: arslist@ARSLIST.ORG Subject: Need Stats on ITSM Licensing Usage ** Hi All, How can we get a report that shows us the usage of all of the different ITSM License types? Thanks, Ranjith __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Forms in modified state
Make sure all you Remedy Admins are running the same version and patch of the Admin Tool. On Jun 17, 3:43 pm, Nall, Roger [EMAIL PROTECTED] wrote: If I remember correctly, this started back in the Dark Days. It was something they did and was supposed to be corrected after BMC took over but never was. It is really annoying if you have a form with more then one view. Every time you bring up a different view Remedy thinks their was a change. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk: 813-348-2556 Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Tuesday, June 17, 2008 3:38 PM To: [EMAIL PROTECTED] Subject: Re: Forms in modifed state I'm getting the same thing on our test server. This is also happening when I open up HPD:Help Desk. I didn't get the typical layout changes to improve performance message though. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, June 17, 2008 3:19 PM To: [EMAIL PROTECTED] Subject: Re: Forms in modifed state I have also observed this behavior. If I remember correctly certain versions/patches of the admin tool were worse than others. I think there was a version that always prompted you to save every time you closed the form no matter how many times you had saved it before with no apparent changes. Dave - [EMAIL PROTECTED] (Wireless) - Original Message - From: Action Request System discussion list(ARSList) ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ITSM - Storage
ARS users: Can someone comment about experiences related to the performance of ITSM 7.0.0X in development or small implementations without the use of an external storage? I appreciate any feedback... Regards, F.McKay ARS 7.1 patch 2 ITSM 7.0.03 patch 7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
Have you added any real data fields to your form recently? We have found that when the base form and the archiving form are not in sync, archiving stops without any errors/warnings. We are now adding Help fields to some of our admin/config areas in our products to show when the last archiving took place and how many records have been archived to help spot these problems easier. Kelly Heikkila Kinetic Data, Inc. On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote: ** Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs)
We get this same error sporadically and cycling the Email Engine service always clears it up. We're on 7.0.1 patch 5, but had the same problem on 6.3. It's frustrating, I know. BMC has never figured out what the cause is. So we only use MAPI for incoming mail. We use SMTP for outgoing because it's more stable. Chad Hall (501) 342-2650 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Elinore AR Sent: Sunday, June 22, 2008 10:28 PM To: arslist@ARSLIST.ORG Subject: MAPILogonEx Failed - Unable to login to MAPI (365,868 records on AR System Email Error Logs) hi all, can someone help us? we don't know what is causing the humongous error email log that is being dumped to/by our server. i'm definitely positive we did not attempt sending any emails this many since we are only on devel right now. i checked and half (182,934!) of the record says this: Message Type*: SEVERE Message Number*: 0 Generated By*: Mail Box Message Test: MAPILogonEx Failed - Unable to login to MAPI javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI at com.remedy.mail.mapi.MAPINative.getStore(Native Method) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:145) at com.remedy.mail.mapi.MAPIStore.connect(MAPIStore.java:165) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(R eceiverModule.java: 1805) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java: 206) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) and the other half is: Message Type*: INFO Message Number*: 29 Generated By*: AR System Email Daemon Message Test: Incoming message queue size: 0 has anyone ever encountered this error before? have we missed on an important configuration or something? we'd appreciate any help! thanks in advance. ~ elinore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are * The information contained in this communication is confidential, is intended only for the use of the recipient named above, and may be legally privileged. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend this communication to the sender and delete the original message or any copy of it from your computer system. Thank you. * ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
Hi John Kelly, There are plenty of records that qualify to be archived. So that is not the issue. Also there have not been any modifications made to the for. Once the forms get out of sync, is there a way to get them back in sync? I have tried disabling and enabling the archiving which Remedy accepts. Which indicates the forms are the same. Only thing I can think of that I have done is modify the results list of the archive form. But that was on June 20th. Archiving stopped on June 12th. Any ideas? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Heikkila Sent: Monday, June 23, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? Have you added any real data fields to your form recently? We have found that when the base form and the archiving form are not in sync, archiving stops without any errors/warnings. We are now adding Help fields to some of our admin/config areas in our products to show when the last archiving took place and how many records have been archived to help spot these problems easier. Kelly Heikkila Kinetic Data, Inc. On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote: ** Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: Where is the background appearance information stored?
I tried extracting the proplong. Could not see anything which can be guessed as a bit map. Now I will experiment with a test form with and without background image and let me see whether there is any difference. Best Regards, Uday Joshi Delivery Manager - BSM Support Technology Infrastructure Services - BSM Unit -- Wipro Technologies, Hinjewadi, Pune 411057 Tel: +91 20 39104092 VOIP 842-5103 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jones, Jonathan Clark Sent: Friday, June 20, 2008 06:37 PM To: arslist@ARSLIST.ORG Subject: Re: Where is the background appearance information stored? ** I think it's stored in the proplong column in the fieldid=0 record on the field_dispprop table Select proplong from field_dispprop where schemaid = your schemaid and vuiid = your vuiid and fieldid = 0 The same is true for your button images I think Select proplong from field_dispprop where schemaid = your schemaid and vuiid = your vuiid and fieldid = your button's field id Problem is the image data definition looks like it's concatenated with viewname and other definitions so it may be hard to extract. Good luck. Jonathan Jones Southern Company Services 205-257-4799 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Friday, June 20, 2008 12:42 AM To: arslist@ARSLIST.ORG Subject: Re: Where is the background appearance information stored? Hi Tim, To start with either. or at least background image. Best Regards, Uday Joshi From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield Sent: Thursday, June 19, 2008 10:37 PM To: arslist@ARSLIST.ORG Subject: Re: Where is the background appearance information stored? ** Are you asking about background color or background image? Or both? --Tim - Original Message From: Uday Joshi [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, June 19, 2008 11:42:45 AM Subject: [ARSLIST] Where is the background appearance information stored? ** Hi Listers I believe that everything in Remedy is stored some where in the table. So I am trying to locate where is the background information on the Appearance tab of the View properties stored? I tried searching in table vui but no luck I tried searching field_dispprop with a guess that the total appearance may be stored as a field. Interestingly I found fieldID = 0 but properties did not reveal anything meaningful (rather interpretable)? Does anybody know about this? Best Regards, Uday Joshi Delivery Manager - BSM Support Technology Infrastructure Services - BSM Unit -- Wipro Technologies, Hinjewadi, Pune 411057 Tel: +91 20 39104092 VOIP 842-5103 Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and
SLM Installation question...
I'm almost finished with the install of the 7.1 stuff - I hope. I'm trying to install SLM 7.1. I have checked to be sure there is an application license, that the collector selected is the tomcat webapps and am running the bmcslm-win32.exe executable. Everything up to now seems to have installed correctly. When the install runs and goes past the screen where I select the collector location it dies with a General RIK error. Cause Unknown -1. I did a search on the C: drive for any remedyservice*.* file but it didn't find either an HTML or a LOG file. There is nothing helpful in the back of the BMC Service Level Management 7.1.00 Installatin Guide. Everything is OOB and the database is SQL2005. Suggestions/help appreciated.. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0
Shyam, Can you let me know one thing? We have similar environment like yours and recently upgraded from CMDB 1.1 to 2.0.1 patch 5 following BMC's white paper. But now we see that we cannot relate Computer CI to another Computer CI or to a Printer CI from the Related Items tab like we could do with CMDB 1.1. The following relations are possible: Monitor to Computer Sys/Printer Computer System To Monitor Printer To Monitor In all the above possible combinations common to Monitor, only Component - Hosted System is available as relationship menu option. I submitted a tkt to BMC for verifying but till date I have got no response from them. Do you see the same combinations? Can you let me know? Thanks, Mohan --- Shyam Attavar [EMAIL PROTECTED] wrote: Manish, I am not sure specifically if ITSM 6.0 version of the apps will have an impact if run under AR System 7.1.0. By and large this should work without any issues unless AR System 7.1.0 release notes state this and if so what pieces would be impacted. I am not fully clear, since I have not read the 7.1.0 documentation yet. We moved from AR 6.3.0 Patch 20 running ITSM 6.x (HD 6.x AM 6.x and CMDB 1.1) to AR 7.0.1 Patch 2 last year running ITSM 6.x (but only difference was we moved from CMDB 1.1 to CMDB 2.0.1) after the AR upgrade. Our apps are running without any issues in production and we are extremely happy with the setup. One thing I would recommend is to upgrade AR from 6.3 to AR 7.1.0 in place with the Upgrade option (which will just upgrade the AR components without impacting the application). What you have mentioned below will not work - quoted here again:- We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 Also, upgrading CMDB 1.1 to CMDB 2.0 is a multi-step manual process and I hope you have the white paper that describes how to do this methodically without impacting the data in your current CMDB. HTH, -- Shyam - Original Message - From: Manish SINGLA [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Sunday, June 22, 2008 10:10 PM Subject: Feasibility of migration of ARS6.3 to ARS7.1 keeping Application Incident Mgmt and Change Mgmt v6.0 Hello List, We are into overall architecture change of our existing Remedy infrastructure. Currently we are on ARS6.3 + Incident Management 6.0 + Change Management 6.0 + SLA 2.0 + CMDB1.1 + Oracle 9i. While testing Oracle 10g with our existing ARS6.3, we realized that ARS6.3 in not compatible with Oracle 10g client. So we foresee ARS6.3 as a bottle neck to our Architecture update w.r.t to Oracle and other components of Remedy as well for e.g. we can't be On CMBD2.0 unless we don't have ARS7.1. We are looking fwd for the feasibility, if we 1. Install ARS7.1 2. Apply our existing database dump of application (Incident Management 6.0 + Change Management 6.0 + SLA 2.0) 3. Install Mid Tier 7.1 4. Install Oracle 10g 5. Install CMDB2.0 WILL MY SYSTEM WORK AS IT IS WORKING NOW. If not what are the issues behind and how we can overcome those. Your input on this keeps very value for me. Thanks Best Regards Manish. +91 98107 98076 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Archiving Stopped?
Mark, I was going to ask if Archiving was disabled in the Admin tool but you stated that one of the forms had stopped archiving. And since it is a Unix server you probably don't need a reboot. I'm not sure where the archiving runs, as an escalation thread or the admin thread. Try changing the qualification to a different date range, like (60*60*24*315) just to see if it kick starts something. HTH, John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** Hi John Kelly, There are plenty of records that qualify to be archived. So that is not the issue. Also there have not been any modifications made to the for. Once the forms get out of sync, is there a way to get them back in sync? I have tried disabling and enabling the archiving which Remedy accepts. Which indicates the forms are the same. Only thing I can think of that I have done is modify the results list of the archive form. But that was on June 20th. Archiving stopped on June 12th. Any ideas? Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Heikkila Sent: Monday, June 23, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? Have you added any real data fields to your form recently? We have found that when the base form and the archiving form are not in sync, archiving stops without any errors/warnings. We are now adding Help fields to some of our admin/config areas in our products to show when the last archiving took place and how many records have been archived to help spot these problems easier. Kelly Heikkila Kinetic Data, Inc. On Jun 23, 2008, at 9:19 AM, Reiser, John J wrote: ** Mark, Have you recently added an escalation that may be updating the tickets? Even Closed ones? That would prevent the Modified Date from ever getting close to your qualification. Maybe you could change it to Status-History.Closed-Cancelled.TIME in place of the Modified Date. Just a thought. John J. Reiser Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark Sent: Monday, June 23, 2008 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** HI Chintan, Here is the qualification. I will look at the filter logs as you have suggested. ( 'Status' = Closed-Cancelled) AND ( 'Modified-date' = ($DATE$ - (((60 * 60) * 24) * 325))) Thanks Mark From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chintan Shah Sent: Friday, June 20, 2008 5:06 PM To: arslist@ARSLIST.ORG Subject: Re: Archiving Stopped? ** If you have enabled filter logging, you can see AR_ARCHIVOR entry in the filter logs when archiving starts. So, filter logs might help. What is qualification criteria for the archiving? Thanks Chintan. Brittain, Mark [EMAIL PROTECTED] wrote: Hi All TGIF, I noticed the other day that archiving has stopped on one of my forms. The archiving (copy delete from source)had been performing well months. The archiving runs at 11:00PM. I turned on threads logging and have not found anything there. I had hoped to get something from the arerror.log but there has not been an update since April 15th. Anybody have any ideas or suggestions? ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or
Question: AssignEng ARERR - 102
I was wondering if anyone has seen or encountered this error before - it is repeating itself in the ARERROR.log. Suggestions / ideas? Mon Jun 23 12:27:02 2008 AssignEng : Name parameter (or name field in a parameter) is empty () ARERR - 102 THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM 7.1 Question
I have some weirdness with 7.1 I want a Service Target to do the following: 1.) Only apply if the issue is assigned to group X 2.) Give 2 hours to group X to move the Incident along 3.) Once the Incident is no longer assigned to group X - or if it is resolved - it is Met. 4.) Group X can receive the Incident multiple times in the lifetime of the Incident. This should result in a new 2-hour window each time for group X to do their thing. So, I created a Service Target + SLA where.. 1.) Single Goal/Cost of 2 hours 2.) Terms and conditions say (in short) 'Assignee Group Id' = Group X ID and 'Customer Company' = Our Company AND 'Company' = our Company 3.) Start When = 'Assignee Group Id' = Group X ID AND 'Status' Resolved 4.) Stop When = 'Assignee Group Id' != Group X ID OR 'Status' = Resolved 5.) Reset Goal for same request = Yes 6.) Allow Service Target to re-open = No When I assign the Incident to the Group the ST attaches correctly and time starts counting down. When I re-assigning the Incident to another group the ST goes into a status of Detached instead of Met. When I re-assign to group X after that a new instance of the ST attaches (correctly) to the Incident - but again, if once again re-assign the incident it goes to a status of Detached. In fact, any time I do not use the pre-defined templates for the ST's Measurement Criteria the ST just goes to Detached instead of Met. What gives? Anyone run into this? I've tried a number of different permutations of the config and this is the closest I can get. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Please connect with me :)
Hi Katherine.. I'd like to keep connect with you :) kisses! heheheh De: Action Request System discussion list(ARSList) em nome de Katherine Hoffner Enviada: qui 19/6/2008 18:01 Para: arslist@ARSLIST.ORG Assunto: Please connect with me :) ** I looked for you on Reunion.com, but you weren't there. Please connect with me so we can keep in touch. Do you know Katherine? Yes http://www.reunion.com/showInviteRegistration.do?uid=266015989No http://www.reunion.com/showInviteRegistration.do?unsub=trueuid=266015989[EMAIL PROTECTED] Tell us, and see who's searching for you! http://www.reunion.com/showInviteRegistration.do?uid=266015989lid=30 Reunion.com http://www.reunion.com/showInviteRegistration.do?uid=266015989lid=30 - Find Everyone from Your Past.(tm) You have received this email because a Reunion.com http://www.reunion.com/main.do?lid=30 Member sent an invitation to this email address. For assistance, please refer to our FAQ http://help.reunion.com/selfhelp or Contact Us http://help.reunion.com/selfhelp . Our Address: 2118 Wilshire Blvd., Box 1008, Santa Monica, CA 90403-5784 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Question
William, The reason the Service Target's status is Detached is that once the ticket gets reassigned the Service Target is no long appropriate because the Terms and Conditions state that the SLM should only be attached when the Assigned Group ID = Group X ID. To make this work the way you want it to work, you would need to remove the Assigned Group ID as part of the Terms and Conditions. Obviously, this would attach the Service Target on every ticket, but the clock still will not start until Group X is assigned the ticket and then it would stop when the ticket is reassigned. However, it would not go to a detached status because the Terms and Conditions would still be appropriate for the Service Target. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, June 23, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Question I have some weirdness with 7.1 I want a Service Target to do the following: 1.) Only apply if the issue is assigned to group X 2.) Give 2 hours to group X to move the Incident along 3.) Once the Incident is no longer assigned to group X - or if it is resolved - it is Met. 4.) Group X can receive the Incident multiple times in the lifetime of the Incident. This should result in a new 2-hour window each time for group X to do their thing. So, I created a Service Target + SLA where.. 1.) Single Goal/Cost of 2 hours 2.) Terms and conditions say (in short) 'Assignee Group Id' = Group X ID and 'Customer Company' = Our Company AND 'Company' = our Company 3.) Start When = 'Assignee Group Id' = Group X ID AND 'Status' Resolved 4.) Stop When = 'Assignee Group Id' != Group X ID OR 'Status' = Resolved 5.) Reset Goal for same request = Yes 6.) Allow Service Target to re-open = No When I assign the Incident to the Group the ST attaches correctly and time starts counting down. When I re-assigning the Incident to another group the ST goes into a status of Detached instead of Met. When I re-assign to group X after that a new instance of the ST attaches (correctly) to the Incident - but again, if once again re-assign the incident it goes to a status of Detached. In fact, any time I do not use the pre-defined templates for the ST's Measurement Criteria the ST just goes to Detached instead of Met. What gives? Anyone run into this? I've tried a number of different permutations of the config and this is the closest I can get. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Question
AhMonday All I can say is Duh - I should have seen that. Thank you. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, June 23, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Question ** William, The reason the Service Target's status is Detached is that once the ticket gets reassigned the Service Target is no long appropriate because the Terms and Conditions state that the SLM should only be attached when the Assigned Group ID = Group X ID. To make this work the way you want it to work, you would need to remove the Assigned Group ID as part of the Terms and Conditions. Obviously, this would attach the Service Target on every ticket, but the clock still will not start until Group X is assigned the ticket and then it would stop when the ticket is reassigned. However, it would not go to a detached status because the Terms and Conditions would still be appropriate for the Service Target. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, June 23, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Question I have some weirdness with 7.1 I want a Service Target to do the following: 1.) Only apply if the issue is assigned to group X 2.) Give 2 hours to group X to move the Incident along 3.) Once the Incident is no longer assigned to group X - or if it is resolved - it is Met. 4.) Group X can receive the Incident multiple times in the lifetime of the Incident. This should result in a new 2-hour window each time for group X to do their thing. So, I created a Service Target + SLA where.. 1.) Single Goal/Cost of 2 hours 2.) Terms and conditions say (in short) 'Assignee Group Id' = Group X ID and 'Customer Company' = Our Company AND 'Company' = our Company 3.) Start When = 'Assignee Group Id' = Group X ID AND 'Status' Resolved 4.) Stop When = 'Assignee Group Id' != Group X ID OR 'Status' = Resolved 5.) Reset Goal for same request = Yes 6.) Allow Service Target to re-open = No When I assign the Incident to the Group the ST attaches correctly and time starts counting down. When I re-assigning the Incident to another group the ST goes into a status of Detached instead of Met. When I re-assign to group X after that a new instance of the ST attaches (correctly) to the Incident - but again, if once again re-assign the incident it goes to a status of Detached. In fact, any time I do not use the pre-defined templates for the ST's Measurement Criteria the ST just goes to Detached instead of Met. What gives? Anyone run into this? I've tried a number of different permutations of the config and this is the closest I can get. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: BBQ tour
Dreamland BBQ in Tuscaloosa Alabama. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Tuesday, June 17, 2008 12:53 PM To: arslist@ARSLIST.ORG Subject: Re: OT: BBQ tour Thomas Pit BBQ in Huntsville, AL. I have my parents bring me some every time they come (I am from Atlanta ... BBQ is terrible here!). Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rocky Rockwell Sent: Tuesday, June 17, 2008 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: OT: BBQ tour *Cooper's BBQ in Llano, TX*. Pretty darn good stuff, especially the pork chops. It is on the list *Rocky* Rocky Rockwell Remedy/BMC Application Designer [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Ph#1: 214-567-8874 Ph#2: 325-450-5076 bullcreek.com wrote: Rick, Here is a link to the BBQ places in TX, among them are the places in Lockhart like Black's, Smitty's, and Kreuz some of the most famous we have. http://www.texasbbqreview.com/ReviewsSummary.htm Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Rick Cook [EMAIL PROTECTED] Date: Fri, 13 Jun 2008 11:46:17 -0400 To: arslist@ARSLIST.ORG Subject: OT: BBQ tour My son just graduated from HS, and will leave for the Marines in October. Sometime between now and then, he and I are going to drive cross-country on a BBQ tour. We'll start and end in Seattle, but we intend to hit all of the areas of the country famous for BBQ: Texas, Louisiana, the rest of the South, North Carolina, Memphis, Chicago, and Kansas City. We're still planning the specifics, and here's where all y'all come in: I would love to know THE places to go in your part of the country (assuming it's one I mentioned above - this will be almost entirely SOUTH of the Mason-Dixon line) for outstanding BBQ, whether they're famous or a hole-in-the-wall. We'll stay away from big chains for the most part (we have Famous Dave's up here), unless it is a local/regional one with a good local reputation. Thanks in advance for sharing! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Database CI Configuration Advice
Good Afternoon List, I am looking for a little advice to see how you all are tracking Database CIs in the CMDB. We would like to track our databases using the CMDB for all of our platforms: Development, QA, UAT and Production. My question is should I create one CI for each platform or should I create just one CI and then relate it to all the platform servers: Development, QA, UAT and Production? Just looking for some guidance. Thank you in advance, Lou p.s. We are running AR Applications v 7.0.1 patch 006, CMDB v 2.0 under Windows 2003 Server and MS SQL 2005. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Database CI Configuration Advice
We've captured databases/data servers for each platform. They are, in fact, distict entities. Look at this from a Change Management perspective. You would execute a production change that was related to a database on that particular platform (i.e. modify a table). Presumably you would have tested out your ddl changes on a lower environment (QA) database before hand. That's two distinct Infrastructure Changes on two separate databases. This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Monday, June 23, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Database CI Configuration Advice Good Afternoon List, I am looking for a little advice to see how you all are tracking Database CIs in the CMDB. We would like to track our databases using the CMDB for all of our platforms: Development, QA, UAT and Production. My question is should I create one CI for each platform or should I create just one CI and then relate it to all the platform servers: Development, QA, UAT and Production? Just looking for some guidance. Thank you in advance, Lou p.s. We are running AR Applications v 7.0.1 patch 006, CMDB v 2.0 under Windows 2003 Server and MS SQL 2005. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM Error....maybe others....
Earlier I was trying to install SLM. I was running the zip file on a virtual server. when I ran BMCSLM-WIN32.EXE I got into the application but then got a General RIK error. Cause unknown -1. It turns out that the RIK is the Remedy Installation Kit and is a directory that is also in the zipped package. By doing an unzip of the original distribution file into a sources directory and running it from there caused it to run fine. I guess a good idea might be to never run a zipped file but instead unzip all of it into a local directory. Just sharing what seemed to be what worked for me. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question about Real field type in a form
Hi: I am trying to store 12 digit number in a Real field. When I send the data via API, I send a value 633813768390. But when I query remedy database, this field value shows as [EMAIL PROTECTED] select NUMERIC_REP from aradmin.sprint_mns_worklog; NUMERIC_REP 633813768400 633813768400 Any one have ideas why the value gets rounded up ? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question about Real field type in a form
I found this out the hard way not so long ago myself. Excerpt from BMC(r) Remedy(r) Action Request System(r) 7.0 Form and Application Objects For real fields, the representation in the database keeps a maximum of 10 digits worth of data. After 10 digits, the number is rounded, and the succeeding digits are ignored. For example, if 12345.090009 is entered, the value after a submit is 12345.090010. But, if 1234567.090099 is entered, the value after a submit is 1234567.09. The last three digits are ignored because the rounded answer comes after the 10th position. Try a decimal field instead? Thanks, Jonathan Jones Southern Company Services 205-257-4799 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 23, 2008 1:55 PM To: arslist@ARSLIST.ORG Subject: Question about Real field type in a form Hi: I am trying to store 12 digit number in a Real field. When I send the data via API, I send a value 633813768390. But when I query remedy database, this field value shows as [EMAIL PROTECTED] select NUMERIC_REP from aradmin.sprint_mns_worklog; NUMERIC_REP 633813768400 633813768400 Any one have ideas why the value gets rounded up ? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Integer field sequence number
Hi: I have a integer field in a form. I want this field to be populated with a number when a record is created and the number increasing by 1 for each new record. Like a sequence generator. Is there something out-of-box field? or do I have to build some workflow for this to happen? TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SLM 7.1 Question
Actually this doesn't work perfectly either. If I create a new Incident and leave it in a status of New but assign it to group X on initial submit I get two copies of the ST registering immediately. That can't be right... From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Scott Parrish Sent: Monday, June 23, 2008 12:23 PM To: arslist@ARSLIST.ORG Subject: Re: SLM 7.1 Question ** William, The reason the Service Target's status is Detached is that once the ticket gets reassigned the Service Target is no long appropriate because the Terms and Conditions state that the SLM should only be attached when the Assigned Group ID = Group X ID. To make this work the way you want it to work, you would need to remove the Assigned Group ID as part of the Terms and Conditions. Obviously, this would attach the Service Target on every ticket, but the clock still will not start until Group X is assigned the ticket and then it would stop when the ticket is reassigned. However, it would not go to a detached status because the Terms and Conditions would still be appropriate for the Service Target. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Monday, June 23, 2008 1:02 PM To: arslist@ARSLIST.ORG Subject: SLM 7.1 Question I have some weirdness with 7.1 I want a Service Target to do the following: 1.) Only apply if the issue is assigned to group X 2.) Give 2 hours to group X to move the Incident along 3.) Once the Incident is no longer assigned to group X - or if it is resolved - it is Met. 4.) Group X can receive the Incident multiple times in the lifetime of the Incident. This should result in a new 2-hour window each time for group X to do their thing. So, I created a Service Target + SLA where.. 1.) Single Goal/Cost of 2 hours 2.) Terms and conditions say (in short) 'Assignee Group Id' = Group X ID and 'Customer Company' = Our Company AND 'Company' = our Company 3.) Start When = 'Assignee Group Id' = Group X ID AND 'Status' Resolved 4.) Stop When = 'Assignee Group Id' != Group X ID OR 'Status' = Resolved 5.) Reset Goal for same request = Yes 6.) Allow Service Target to re-open = No When I assign the Incident to the Group the ST attaches correctly and time starts counting down. When I re-assigning the Incident to another group the ST goes into a status of Detached instead of Met. When I re-assign to group X after that a new instance of the ST attaches (correctly) to the Incident - but again, if once again re-assign the incident it goes to a status of Detached. In fact, any time I do not use the pre-defined templates for the ST's Measurement Criteria the ST just goes to Detached instead of Met. What gives? Anyone run into this? I've tried a number of different permutations of the config and this is the closest I can get. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
Ravi, Why not use field 1's value? ( You may have a good reason, but sometimes it helps to know what your trying to do so that the best solution can be approached in the discussion. Instead of just answering the question with a simple. Nothing out of the box that does that, other than field 1.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Mon, Jun 23, 2008 at 3:42 PM, Ravi [EMAIL PROTECTED] wrote: Hi: I have a integer field in a form. I want this field to be populated with a number when a record is created and the number increasing by 1 for each new record. Like a sequence generator. Is there something out-of-box field? or do I have to build some workflow for this to happen? TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
Ravi, Look at $LASTID$ keyword or the nextid field found in arschema. Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 23, 2008 12:43 PM To: arslist@ARSLIST.ORG Subject: Integer field sequence number Hi: I have a integer field in a form. I want this field to be populated with a number when a record is created and the number increasing by 1 for each new record. Like a sequence generator. Is there something out-of-box field? or do I have to build some workflow for this to happen? TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
Hi Ravi, There's nothing out of the box with the exception of fieldid 1 (EntryID or RequestID depending on the version). You could, however, build a filter with a setfields action that fires only on submit Action: SetFields from SQL select max(fieldname) + 1 from formviewname Value $1$ Thanks, Jonathan Jones Southern Company Services 205-257-4799 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 23, 2008 2:43 PM To: arslist@ARSLIST.ORG Subject: Integer field sequence number Hi: I have a integer field in a form. I want this field to be populated with a number when a record is created and the number increasing by 1 for each new record. Like a sequence generator. Is there something out-of-box field? or do I have to build some workflow for this to happen? TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
DSL an Product Categorizations
Hi, I have read about DSL and it is is a library that contains records and of approved software used by an organization.? Previously I was told that the DSL drives the data for the Product Categorizations.? Did I misunderstand? I now have a list of Product categories...For example... Software Enterprise Software Database Integrated Business Solutions Financial Applications General Ledger Because of our transfer in resources, I am not able to see the data in DSL nor import it right now.? How does the DSL work with the Product Categorizations?? I understand the DSL has product versions etc, used for license management etc... I'm?trying to understand the value of DSL and why I need this to populate product categories.? If we come up with our own product categories - is this going to conflict with the Data values in DSL - Not sure where the point of integration is... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Database CI Configuration Advice
Good point. Thank you Chris. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Danaceau, Chris Sent: Monday, June 23, 2008 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Database CI Configuration Advice We've captured databases/data servers for each platform. They are, in fact, distict entities. Look at this from a Change Management perspective. You would execute a production change that was related to a database on that particular platform (i.e. modify a table). Presumably you would have tested out your ddl changes on a lower environment (QA) database before hand. That's two distinct Infrastructure Changes on two separate databases. This e-mail and its attachments are confidential and solely for the intended addressee(s). Do not share or use them without Fannie Mae's approval. If received in error, contact the sender and delete them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Louis Cobuccio Sent: Monday, June 23, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: Database CI Configuration Advice Good Afternoon List, I am looking for a little advice to see how you all are tracking Database CIs in the CMDB. We would like to track our databases using the CMDB for all of our platforms: Development, QA, UAT and Production. My question is should I create one CI for each platform or should I create just one CI and then relate it to all the platform servers: Development, QA, UAT and Production? Just looking for some guidance. Thank you in advance, Lou p.s. We are running AR Applications v 7.0.1 patch 006, CMDB v 2.0 under Windows 2003 Server and MS SQL 2005. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket not visible to the assigned group.
Anuj, Does your environment have Authenticate Unregistered Users turned on? We have seen where people login using a login name in a case other than how there login name is stored in the User form (upper, lower, mixed) . Since Remedy is case sensitive for the login name but most external authentication directories are not, they are able to authenticate and login to Remedy because their credential are valid for the external authentication source but since their login name case does not match what is stored in Remedy they do not pick up the appropriate group permissions. Does anything else look different when they are logged in? Not see fields that you usually see is a sign that you logged in with the wrong case login name. Jason On Mon, Jun 23, 2008 at 4:25 AM, Anuj DUA [EMAIL PROTECTED] wrote: Hello, We have been reported by some users about the ticket not being visible to them after getting created - although the ticket creation time, Consolidate form field are showing the exact value of creation and Group info as well is correct. Is there any such behavior observed in any case. Thanks to highlighted situations when the mentioned could occur, if ever. With Regards, Anuj Dua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
Another idea is to have a separate form for sequence numbers. You would have to do a submit/delete sequence so that you always maintain one record with the up-to-date sequence number. Gordon Frank Remedy Skilled Professional ITIL V3 Foundation Certified On Jun 23, 2008, at 3:42 PM, Ravi wrote: Hi: I have a integer field in a form. I want this field to be populated with a number when a record is created and the number increasing by 1 for each new record. Like a sequence generator. Is there something out-of-box field? or do I have to build some workflow for this to happen? TIA Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Product Categorizations
I have read about DSL and it is is a library that contains records and of approved software used by an organization.? Previously I was told that the DSL drives the data for the Product Categorizations.? Did I misunderstand? I now have a list of Product categories...For example... Software Enterprise Software Database Integrated Business Solutions Financial Applications General Ledger Because of our transfer in resources, I am not able to see the data in DSL nor import it right now.? How does the DSL work with the Product Categorizations?? I understand the DSL has product versions etc, used for license management etc... I'm?trying to understand the value of DSL and why I need this to populate product categories.? If we come up with our own product categories - is this going to conflict with the Data values in DSL - Not sure where the point of integration is... -Original Message- From: Rick Cook [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 16 Jun 2008 2:20 pm Subject: Re: Product Categorizations ** The DSL IS what BMC intended for us to use as Product Categorizations in ITSM 7.? Since you will spend far more time coming up with a non-DSL set than you will installing DSL, I might suggest that the best use of resources would be to go that route. Rick On Mon, Jun 16, 2008 at 2:09 PM, Roger Justice [EMAIL PROTECTED] wrote: ** The last time I installed it was a couple of hours including the transfer from the staging form to the DSL forms. -Original Message- From: Kathy Morris [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 16 Jun 2008 4:47 pm Subject: Product Categorizations ** Hi, We are trying to build a list of Product Categorizations and we are getting new Remedy resources so our team does not have the DSL install as high priority right now.? Is there somewhere I can get a list of recommended Product Categorizations??I went thru the Technical Guides and I found a?Best Practice List for Operational Categorizations.? About how long does it take to install the DSL on Dev - is there any serious impact??? Get the Moviefone Toolbar. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Get the Moviefone Toolbar. Showtimes, theaters, movie news, more! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
but the field 1 has value like 032|032. I was hoping it will be just 032. [EMAIL PROTECTED] select REQUEST_ID from aradmin.sprint_mns_interfaceview where TRS_TICKET_NUMBER='1124164'; REQUEST_ID --- 032|032 Carey Matthew Black wrote: Ravi, Why not use field 1's value? ( You may have a good reason, but sometimes it helps to know what your trying to do so that the best solution can be approached in the discussion. Instead of just answering the question with a simple. Nothing out of the box that does that, other than field 1.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Stats on ITSM Licensing Usage
Thank you On 6/23/08, Barber, David [EMAIL PROTECTED] wrote: ** http://rrr.se/en/ - the rrrLicense tool is pretty good. Regards Dave -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Ranjith *Sent:* 23 June 2008 14:47 *To:* arslist@ARSLIST.ORG *Subject:* Need Stats on ITSM Licensing Usage ** Hi All, How can we get a report that shows us the usage of all of the different ITSM License types? Thanks, Ranjith __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Integer field sequence number
It appears that the form you are working with is a Join form. On Join forms field 1 is a combination of the field 1(s) from both of the joined forms with a '|' separator character. If using field 1 from one of the 2 firms in the join works then you could do a set fields using either the LEFT or RIGHT functions to just get the part of the field you want (or use field 1 from one of the forms itself). Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Monday, June 23, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Integer field sequence number but the field 1 has value like 032|032. I was hoping it will be just 032. [EMAIL PROTECTED] select REQUEST_ID from aradmin.sprint_mns_interfaceview where TRS_TICKET_NUMBER='1124164'; REQUEST_ID --- 032|032 Carey Matthew Black wrote: Ravi, Why not use field 1's value? ( You may have a good reason, but sometimes it helps to know what your trying to do so that the best solution can be approached in the discussion. Instead of just answering the question with a simple. Nothing out of the box that does that, other than field 1.) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Need Stats on ITSM Licensing Usage
It is good, but be prepared for a phonecall from their salespeople after using the demo version. On 6/24/08, Barber, David [EMAIL PROTECTED] wrote: ** http://rrr.se/en/ - the rrrLicense tool is pretty good. Regards Dave -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] Behalf Of *Ranjith *Sent:* 23 June 2008 14:47 *To:* arslist@ARSLIST.ORG *Subject:* Need Stats on ITSM Licensing Usage ** Hi All, How can we get a report that shows us the usage of all of the different ITSM License types? Thanks, Ranjith __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This e-mail has been scanned for viruses by the Cable Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Remedy Application Time
Greetings Listers, Does Remedy have its own application time separate from the host server time? If it does, where can I change it? We use it only in one location and it seems like the time might be an hour off ever since the daylight savings. Thanx. Remedy 6.3 Masha Bench ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SQL Server huge translogs and very poor performance
Hey Listers, Does anyone have any tips for maintaining transaction logs in SQL Server? Ours seem to growing at an insane rate and nothing our DBAs are doing is helping at all. And I'm continually getting time outs when trying to save workflow. And that is without any users. There is nothing special setup in development and I can do a backup, truncating the logs and that helps for a while. In production, however, we have log mirroring setup for DR purposes. It's killing me. The DB and AR box are both on their own dual quad core servers with 4GB RAM, so I don't think it's a resource issue. Any advice is appreciated. Thanks! Brian ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: SQL Server huge translogs and very poor performance
About the only tip I can give you is this. Give yourself enough room for your transaction logs. They are growing for a reason...you could try turning on sql logging to see what your server is busy doing because the logs shouldn't be growing if your app isn't doing anything. Your DBA should be able to tell you who is connected to the db, and your sql logs should be able to tell you who is making modifications to what values. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brian Gillock Sent: Monday, June 23, 2008 5:23 PM To: arslist@ARSLIST.ORG Subject: SQL Server huge translogs and very poor performance ** Hey Listers, Does anyone have any tips for maintaining transaction logs in SQL Server? Ours seem to growing at an insane rate and nothing our DBAs are doing is helping at all. And I'm continually getting time outs when trying to save workflow. And that is without any users. There is nothing special setup in development and I can do a backup, truncating the logs and that helps for a while. In production, however, we have log mirroring setup for DR purposes. It's killing me. The DB and AR box are both on their own dual quad core servers with 4GB RAM, so I don't think it's a resource issue. Any advice is appreciated. Thanks! Brian __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy Application Time
There are two times used, client time and server time and you will need to review each field to determine which is used. If a filer or server sets the time it is the server time. If an Active link sets the time it is using the client time. -Original Message- From: Masha Bench [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Mon, 23 Jun 2008 6:40 pm Subject: Remedy Application Time ** Greetings Listers, ? Does Remedy have its own application time separate from the host server time? If it does, where can I change it? We use it only in one location and it seems like the time might be an hour off ever since the daylight savings. ? Thanx. ? Remedy 6.3 ? Masha Bench ? __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Self-Employed Remedy Professionals
Jim, I formed an LLC when I was thinking of starting a business unrelated to Remedy. For Remedy work, companies seemed to be ok with a 1099 contract with me, so I never bothered. I heard of some tax advantages of corp-to-corp arrangement, but I seemed to get plenty of deductions without that setup. Once formed, I did use the LLC for Remedy contracts as well. Good way to build a history for the company, in case I want to have a real business of any kind in future. Another factor was the need to get my own health insurance. In NY state, every insurer is required to guarantee an insurance to all residents. Insurance companies oblige, but the price is not regulated and is very high in the open market for individuals/families, as you can imagine. By having a company with two employees (being married makes it easy to recruit another employee), I easily got a group plan at one third the cost (can't beat ehealthinsurance.com). Technically, I could do this without having a registered company, instead by using my own name (DBA, doing business as my own name), but having a LLC and writing a check with its name made me and my employee's employment more believable in the eyes of the insurance company. About social security tax...a typical LLC is a pass-through entity, meaning that it doesn't pay any taxes at all on its earnings. Rather, all the earnings come down directly on your personal tax return. So, there's no tax advantage, especially when it comes to FICA(social security, Medicare taxes). I don't think there's much you can do to avoid the FICA taxes. Unless perhaps you make a big load of money, more than a typical contractor, and use a corporation instead of a LLC to play with the figure. Got some golden talents they will pay for in gold? :) Still, FICA is effectively capped at around 100k, so FICA is perhaps not the biggest drain on your earnings. LLC did come handy when a recent Remedy contract required corp-to-corp (and a ridiculous amount of ridiculous commercial insurance, that's a different story), but I am personally not worried about liability much, as long as I am the only person in the LLC. (Oops, forgot the other employee, but her job performance has been utterly lacking all along...so customers are not likely to hold me liable of anything). If I had other people I funneled through the LLC, who would come in contact with the customers, I would worry about them and want to have some protection for my peace of mind. So liability was not a factor in getting a LLC. In general, if you plan on contracting for a while, you want to get a LLC, or a corp. Did I mention that I am impersonating, but am not an accountant or an attorney? And that this info is US centric? I just did. --- Jim Fox [EMAIL PROTECTED] wrote: Did you form an LLC for liability reasons or so you would be ineligible for Social Security Payroll Taxes or some other reason? Fluxman -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: 06/18/2008 11:27 PM To: arslist@ARSLIST.ORG Subject: Re: Self-Employed Remedy Professionals Been doing it for 2 1/2 years. It's a mixed bag. Overall, I'm happy. For the longest time, I had no company, just did 1099. Just last year got a LLC. If you don't understand the last two sentences, you've got a lot to learn to operate as an independent. It took me quite some time to learn the terms, the math, the tricks, the caveats and so forth. The paperwork and the regulations and the taxes etc. And negotiations, contracts. Most importantly, avoiding the bad ones who won't pay. Still learning. It's a different life/different job. If you crave stability, certainty, you probably won't like it because it's really like an adventure with its ups and downs and you are on your own in many ways. Call it freedom/opportunity or call it chaos/risk. It is more demanding than, in my opinion, a permanent job especially a non-consulting one. Just my personal opinion, so please don't shoot me. Say, I don't want to be doing this till retirement. --- Gary Opela (Corporate) [EMAIL PROTECTED] wrote: I'm just curious, how many of you do your own independent thing with remedy? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
SLM question
All, I am trying to understand the SLM module in ITSM. Can any one of us explain me about the Mesaurement criteria in SLM module. I am little confused with one of the parameter defined in the Mesaurement criteria called Exclude. What does Exclude means ? What exactly happens behind the scene. Thanks Regards Saravanan Palaniappan ITSM To teach and to learn, to laugh and make others laugh. This is my purpose. Any day I don't do this was not worth the time it took to get through it. This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image002.jpg
