Re: Unable to search records from web

[sam appecherla]

No Frank. The query does not submit a date/time value.

Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008


On Fri, Aug 8, 2008 at 7:13 PM, Frank Caruso <[EMAIL PROTECTED]> wrote:

> ** What is the query you are submitting?
> Also, does it include a date\time value? If so, is it possible your MidTier
> timezone is different from your User tool?
>
> On Thu, Aug 7, 2008 at 12:22 PM, sam appecherla <[EMAIL PROTECTED]>wrote:
>
>> **
>>  Hi List,
>>
>> I am facing a peculiar issue where I am unable to search the records using
>> web, but I am able to do so in the User tool. This happens with only a few
>> records. I have checked with the logs and find that the SQL queries
>> executing while searching through Remedy User tool and web are different.
>> The mid tier version I am using is 6.3.
>>
>> Any help is appreciated.
>>
>> Regards,
>> SriSamSri Appecherla
>> Mobile# +91 991 610 6008
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>
>
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Re: Virtual machines....

[john rosquist]

I have had ARS 6 and 7 running on vmware server 1 and esx 2.5.5 and 3.5 servers 
for several years now. Also, I have had the 7.0.1 and 7.0.3 ARS, 2/2.1 
CMDB applications too. The mid-tier tends to be real due to dmz issues.
My customers want the boxes that are production oriented to be real, but the 
test and dev virtual environments work fine. I see little dropouts in the esx 
version. The server version tends to have a much more noticeable performance 
degradation, but then it is expected.
The virtual environment allow for testing of patcvhes with little actual 
negative impacts -- just roll back to the previous save state.
One word of advice is don't skimp on the hardware -- Lots of RAM, very fast 
disk and reasonably fast processors.  Memory is your friend!
John Rosquist
RightStar Systems



- Original Message 
From: Evans.Randy <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Friday, August 8, 2008 10:45:44 AM
Subject: Re: Virtual machines

** 
Were gearing up to convert to 7.1 and what I would be wondering is does anyone 
have a production virtual box specifically Solaris.



From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 08, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Virtual machines

** 
We’ve got two boxes (one for dev and one for test) running ARS & ITSM 7.0.1. I 
haven’t had any problems at all!
 
Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177
 
From:Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Richard Copits
Sent: Friday, August 08, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Virtual machines
 
** 
Does anyone have Remedy 7.1 running on a virtual machine? Or another
version of Remedy running on a virtual machine? If so, what are your
experiences with it. All comments, thoughts, observations both pro
and con are appreciated. Thanks!

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Re: CMDB 1.1 to 2.0.1 Upgrade in Virtual Environment

[BrLloyd]

Where the DB resides will make an impact. I encountered extensive
upgrade delays (ie 24+hrs) when running the installers for a CMDB
1.0-2.01 upgrade in parallel within a desktop virtual environment
which hosted both the DB and AR services.

Perfmon confirmed it was disk IO of the SQL process which was leading
to the extended upgrade time. CMDB upgrades are understandably quite
harsh on DB system resources and was quite evident in such an
environment.

This was a development effort with an empty DB, so I have little to
share on suggested VM specs for a populated CMDB.

On Aug 6, 11:38 am, Brian Baker <[EMAIL PROTECTED]> wrote:
> Hello All,
>
> I am planning for a CMDB upgrade from 1.1 to 2.0.1 in a virtual environment.
> I was wondering if anyone has done this and if there are any issues/gotchas
> that I need to know about. Specifically, I need to know what kind of virtual
> server performance is required for a successful upgrade. We have about
> 150,000 CI's at the current time.
>
> Regards,
> Brian
>
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Re: Installing ARWebReportViewer

[strauss]

Okay, after answering questions about Crystal Reporting and mid-tier
based on my production setup, which was built last October and works
just fine, I have now rebuilt my complete web setup for development on
new Win2K3 R2 Ent servers and can share the fact that some of the same
roadblocks I hit last October still have NOT been fixed.  Since it all
makes very little sense, I thought I should re-cap it here.

 

I am running Crystal Reports Server XI Sp4 ... NOT R2 or R3, since we
bought it with Crystal Reports Professional XI in early 2006
specifically to support ARS 7.x, and have had no reason to update it.  I
install it on IIS 6.0 with .NET 2.0 so that there is no chance that it
will compete with Tomcat for the JVM.

 

Mid-tier 7.1.00 from no patch to patch 004 absolutely will NOT recognize
that CR XI is installed and REFUSES to install the AR Crystal Web
Application.  Period.  This is still an open defect from my report last
October, and has NOT been fixed.  SW00273615. Even if you are trying to
upgrade a mid-tier 7.0.01 that already has the AR Crystal Web
Application installed, 7.1 will gray out the selection, and on
installation will wipe the AR Crystal Web Application out.  Nice.  I had
so much fun with this last October that I had blotted out the memory,
but now that I have re-lived the nightmare it is fresh again.

 

Mid-Tier 7.0.01 through patch 008 always locates the Crystal Report
Server XI correctly, and offers to install the AR Crystal Web
Application, and when you check the box it does install it, and it DOES
work.  I just finished an install, and immediately opened the Reports
Console in my dev mid-tier 7.1.00.004 that refers to the dedicated CR XI
and mid-tier 7.0.01.008 server for reporting, and the report I selected
opened almost immediately (the first time through it actually has to
create the report directories on the CR XI server). 

 

So the caveat I forgot when telling people how to install a
dedicated CR XI and mid-tier server recently, to support web reporting
for your production mid-tier, is that you have to stick with 7.0.01
because 7.1.00 simply does not work.

 

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/   

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
Sent: Wednesday, July 23, 2008 9:51 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARWebReportViewer

 

** 

ok.  I will try with IIS.  Is the http server only needed to configure
the ARWebReportViewer on the crystal machine?.
Thanks
steve

  _  


Date: Wed, 23 Jul 2008 15:36:26 -0500
From: [EMAIL PROTECTED]
Subject: Re: Installing ARWebReportViewer
To: arslist@ARSLIST.ORG

** 

You will need some type of HTTP server.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
Sent: Wednesday, July 23, 2008 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Installing ARWebReportViewer

** Thanks William.  All I have on the crystal reports machine is tomcat
5.0.27 and it runs crystal server fine.  Will I need to install IIS on
the same machine to use the ARWebReportViewer?
 



  _  


Date: Wed, 23 Jul 2008 13:54:17 -0500
From: [EMAIL PROTECTED]
Subject: Re: Installing ARWebReportViewer
To: arslist@ARSLIST.ORG

** 

What web server are you using?  As I recall it did not recognize IBM
HTTP server.

 

You can select the "other" option.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steven Iocco
Sent: Wednesday, July 23, 2008 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Installing ARWebReportViewer

** Hi Folks.  I am trying to enable web reporting via the midtier.  I
have sucessfully set up Crystal Report Server XI on a seperate machine
using tomcat 5.0.27.  I am in the process of installing the
ARWebReportViewer on the crystal reports machine which does not have
midtier and during the install (which is from the midtier exe) I am
prompted with an error that "Web Server Not Found".  Does anyone know
what web server is compatible with ARWebReportViewer?  If I proceed on
the only options for web server and JSP engine is "Other".
Any help is appreciated.
Thanks
Steve
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Re: change not reflected in midtier

[sivarama velicheti]

Hi Christie,

Now I feel stupid. Yes I forgot to clear the cache.

Thanks
Sivarama

On Fri, Aug 8, 2008 at 1:37 PM, Pargeter, Christie :CO IS
<[EMAIL PROTECTED]>wrote:

> ** Did you refresh the cache after you made the change in the Admin tool?
>
> -Original Message-
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] Behalf Of *sivarama velicheti
> *Sent:* Friday, August 08, 2008 1:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* change not reflected in midtier
>
> ** Hi Group,
>
>   Can you comment on as to why the change I made in the
> Administrator tool is not getting updated in Midtier. I changed the Change
> Type field which is a drop down field in the Request for change form to add
> a couple of more values. I can see the values added in Admin tool and the
> user tool. But I cannot see the value updated when I login through Midtier.
> Can anyone let me know what I am missing out here?
>
> Thanks --
> Sivarama
>
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> html___
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-- 

Sivarama Velicheti

*
*
*
***
* *
*
-

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Re: Inconsistent workflow between WUT and Mid-Tier *RESOLVED*

[McManus Michael A SSgt HQ 754 ELSG/DOMH]

Thanks Carey.  I changed the Run If conditions to reflect the numerical value 
of the corresponding groups and the operations work correctly on the web now.

Michael A. McManus, SSgt, USAF
Remedy Developer
HQ 754 ELSG/DOMH

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Carey Matthew Black
Sent: Friday, August 08, 2008 7:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: Inconsistent workflow between WUT and Mid-Tier

Michael,

It may be the whole problem or it may be nothing... but...

Part of your process ("The process is as follows: When testuser5
clicks Update ticket, an active link sets the Assign_To_Group field on
the Dialog form (checks the value of Assign_To against the login_name
on the User form and returns their Group_List") indicates that every
user of the system has to have access to the 'Group List' data for all
other users of the system. (Assuming the work is done in Active
Links.)  This seems like a _poor security practice_ to me. And
specifically, when you did your upgrade, did you verify that the User
form permissions, and field permissions matched the "old system"? I
would bet that changes were made to the User form so that all users
can see all other users 'Group List' data for this "feature" to work.
Maybe there is some issue with how those changes work relative to the
Mid-Tier only?

You think go on to say...
"Run If Condition: ( 'Assigned_To_Group'  =  "System POC" ) OR (
'Assigned_To_Group' =  "System POC Manager" ) OR ( 'Assigned_To_Group'
=  "SWSX" )"

However, testing the 'Group List' data ( which is really a string
like: ";1234; 23245; 464567;", AKA: a ";" separated 'Group ID' list)
with 'Group Name' values seems like a problem to me. Maybe it worked
in some version of the User Tool, but I would not design an
application that relied on the behavior. Not to mention the "=" tests.
Should those be LIKE operators with some kind of wild card matching?
(Or are there other things that walk the 'Group ID' list and do a
translation to 'Group Name' so that other workflow can test on
separate 'Group Name' values that you did not mention?


Later you go on to say...
"
And also, how big of a role does execution order play in a web
environment? The execution orders of the whole series of active links
in this check is separated by about 20.  If I'm not mistaken,
execution order doesn't have any direct correlation to amount of time
elapsed but I'm wondering if that's maybe too close?
"

Execution Order for active links should work exactly the same between
the two clients. It dictates which Active Links come first, but it is
not a "timing"(AKA: Wall clock) related feature. The Active Link will
take as long as it takes and the next Active Link should not start
until the previous one is finished. As long as the Execution Orders
are arranged so that anything that has to come "before something else"
has a lower number (>=0) then it should work as expected. If you have
workflow that has to work in a specific order, but they have the same
execution order value... then all bets are off for which Active Link
will be processed first.



Ok.. now we may be getting somewhere...

You go on to say...
"
> Aug 7, 2008 1:58:24 PM - FINE (com.remedy.log.WORKFLOW) : (Thread 16)
> com.remedy.arsys.goat.action.ActionSetFields: Error binding set-fields
> action 1 - dropping action
"

I would suggest that you export the workflow in question (in XML
format) and verify that the ARS Server value for the Set Field action
that failed is a "@" value. If it is a hard coded server name, then
the Mid-Tier will need to have that server configured in it's
configuration, or the Active Like definition will need to be updated
to point at the "current server". (Which is what the "@" marker
means.)

It is a less than used feature that Active Links from a Form on
ServerA can actually Set/Push data to a Form on ServerB. (Assuming the
user has a license on both servers that use the same 'Login Name' and
the same password.)

Maybe that is your problem?

BTW: the  'Unsupported Action Automation' and 'Unsupported Action
macro' stuff are OLE and Macro actions in your Active Links. Those do
not work on the Mid-Tier at all. And I would suggest that you hunt
down and replace any Macro actions. They are old, and poorly supported
at this point. ( I would use the word depreciated.)

Hope some of that helps.

--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Aug 7, 2008 at 3:54 PM, McManus Michael A SSgt HQ 754
ELSG/DOMH <[EMAIL PROTECTED]> wrote:
> **
>
> Listers,
>
> We've been going through some test scripts of late in
> preparation for our upcoming upgrade to 7.0 and we noticed a workflow
> problem as it relates to the mid-tier.  This is all pretty clunky so bear
> with me, and I'll do my best to describe the problem.
>
>

Re: change not reflected in midtier

[Mohan Panchangmath]

flush the midtier cache..


--- On Fri, 8/8/08, sivarama velicheti <[EMAIL PROTECTED]> wrote:

> From: sivarama velicheti <[EMAIL PROTECTED]>
> Subject: change not reflected in midtier
> To: arslist@ARSLIST.ORG
> Date: Friday, August 8, 2008, 4:32 PM
> Hi Group,
> 
>   Can you comment on as to why the change I made in
> the
> Administrator tool is not getting updated in Midtier. I
> changed the Change
> Type field which is a drop down field in the Request for
> change form to add
> a couple of more values. I can see the values added in
> Admin tool and the
> user tool. But I cannot see the value updated when I login
> through Midtier.
> Can anyone let me know what I am missing out here?
> 
> Thanks --
> Sivarama
> 
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Re: change not reflected in midtier

[LJ Longwing]

flushing the Cache?

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti
Sent: Friday, August 08, 2008 2:32 PM
To: arslist@ARSLIST.ORG
Subject: change not reflected in midtier


** 
Hi Group,

  Can you comment on as to why the change I made in the
Administrator tool is not getting updated in Midtier. I changed the Change
Type field which is a drop down field in the Request for change form to add
a couple of more values. I can see the values added in Admin tool and the
user tool. But I cannot see the value updated when I login through Midtier.
Can anyone let me know what I am missing out here?

Thanks -- 
Sivarama


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Re: change not reflected in midtier

[Pargeter, Christie :CO IS]

Did you refresh the cache after you made the change in the Admin tool?

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
Behalf Of sivarama velicheti
Sent: Friday, August 08, 2008 1:32 PM
To: arslist@ARSLIST.ORG
Subject: change not reflected in midtier


** 
Hi Group,

  Can you comment on as to why the change I made in the Administrator 
tool is not getting updated in Midtier. I changed the Change Type field which 
is a drop down field in the Request for change form to add a couple of more 
values. I can see the values added in Admin tool and the user tool. But I 
cannot see the value updated when I login through Midtier. Can anyone let me 
know what I am missing out here?

Thanks -- 
Sivarama


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change not reflected in midtier

[sivarama velicheti]

Hi Group,

  Can you comment on as to why the change I made in the
Administrator tool is not getting updated in Midtier. I changed the Change
Type field which is a drop down field in the Request for change form to add
a couple of more values. I can see the values added in Admin tool and the
user tool. But I cannot see the value updated when I login through Midtier.
Can anyone let me know what I am missing out here?

Thanks --
Sivarama

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Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

 Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing ) , the assigne didnt appear in the
system sometime its take 5 minutes sometimes , didnt appear at all ?

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing )

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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Very strange issue in assign trouble ticket with load balancing

[Ramy S. Ayoub]

Dear List ,

I got strange issue when I'm trying to assign trouble ticket without
choosing the assignees ( Load Balancing )

Ar Server 7.1 Patch 4
Service Desk 7.3

Regards,
Ramy

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Reconciliation ID

[Don Simmons]

Has anyone ever seen the reconciliation ID wrong in multiple records in ITSM 7?
_
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Test only

[Randy Simon]

 

 

Randy Simon

Remedy Admin

Online Resources Corporation

www.orcc.com  

Nasdaq: ORCC

 

 




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Re: Change Approval Process Differences

[cpbergie]

I just wanted to verify that they both work the exact same way.

Thanks for the response.



Vyom Labs - ITSM Support wrote:
> 
> Hi,
> 
>  
> 
> Change Level IA - Implementation: Configuration for Impacted Area while
> Change Level implementation is the - Implementation by the Approver for a
> change. This is the basic difference.
> 
>  
> 
> Hope this helps... 
> 
> Regards, 
> 
> Sandeep 
> 
> Vyom Labs Pvt. Ltd. 
> 
> An ISO 2 certified company. 
> 
> Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 
> 
> Web: www.vyomlabs.com
> 
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of cpbergie
> Sent: Friday, August 08, 2008 1:30 AM
> To: arslist@ARSLIST.ORG
> Subject: Change Approval Process Differences
> 
>  
> 
> I don't understand what the difference between certain Change Approval
> 
> Processes is.
> 
>  
> 
> In Approval Process Configuration, what is the difference between "Change
> 
> Level - Implementation" and "Change Level 1A - Implementation" under
> process
> 
> name?
> 
> -- 
> 
> View this message in context:
> http://www.nabble.com/Change-Approval-Process-Differences-tp18878415p1887841
> 5.html
> 
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
> 
>  
> 
> 
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> 

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View this message in context: 
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Re: Modify All Operation Disabled on Change Form on ITSM 7.02

[T. Dee]

The gotchas would depend on "what" you modify with modify all.  All of
hidden fields are set depending on what you do.

I would change one record in the normal way without Modify All and
turn on logging and see "what" is being set.



On Fri, Aug 8, 2008 at 12:09 PM, Lammey, Peter A.
<[EMAIL PROTECTED]> wrote:
> **
> Ive had some of our users complain that they would like to close a mass
> number of their Change Requests all at once with set Scheduled dates and
> with set Actual End dates.
>
> Many groups deal with low to no impact changes that only deal with a request
> for deploying a desktop/laptop to a user or some particular users or
> deploying some other hardware or software to user(s).
> At times our users complete the requests in the field and perform the
> services and then want to then go back in Remedy and close out the changes.
>
> I discovered that for some reason the Modify All operation was disabled on
> the CHG:Infrastructure Change form.
> Its an enabled feature on other forms such as HPD:Help Desk but for some
> reason it was disabled on this form.
>
> I know I can easily re-enable this option but I was wondering if anyone else
> has done so and if anyone know of any gotchas if you do this? (do the
> Approval process steps start to mess up?  Is there other data that is not
> set properly in the Change tickets that are mass updated via Modify All?)
>
> AR System 7.01 patch 008
> Approval Server 7.01
> Change Management 7.02 patch 005
>
> Thanks
> Peter Lammey
> ESPN MIT Technical Services & Applications Management
> 860-766-4761
>
>
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Modify All Operation Disabled on Change Form on ITSM 7.02

[Lammey, Peter A.]

Ive had some of our users complain that they would like to close a mass number 
of their Change Requests all at once with set Scheduled dates and with set 
Actual End dates.

Many groups deal with low to no impact changes that only deal with a request 
for deploying a desktop/laptop to a user or some particular users or deploying 
some other hardware or software to user(s).
At times our users complete the requests in the field and perform the services 
and then want to then go back in Remedy and close out the changes.

I discovered that for some reason the Modify All operation was disabled on the 
CHG:Infrastructure Change form.
Its an enabled feature on other forms such as HPD:Help Desk but for some reason 
it was disabled on this form.

I know I can easily re-enable this option but I was wondering if anyone else 
has done so and if anyone know of any gotchas if you do this? (do the Approval 
process steps start to mess up?  Is there other data that is not set properly 
in the Change tickets that are mass updated via Modify All?)

AR System 7.01 patch 008
Approval Server 7.01
Change Management 7.02 patch 005

Thanks
Peter Lammey
ESPN MIT Technical Services & Applications Management
860-766-4761



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Remedy Opportunity in Washington, DC

[AKG]

The Corestaff Technology Group is seeking a skilled Remedy professional for a 
metro accessible client in Washington, DC.  Qualified candidates will have 
upgrade experience from 5.x to 6.x on a Unix platform.  Candidates should also 
have experience working directly with users to gather and implement new 
requirements.  





Remedy Developer / Analyst / Administrator



Our client is seeking a Remedy Administrator / Analyst / Support Individual to 
act as the lead Application Administrator for our Remedy implementation used to 
support our Operations Center and Customer Service staff in the United States, 
Canada, and Western Europe.  This position requires 3+ years of administration 
experience with Remedy applications and technical support center processes.  A 
four-year college degree in business or a technology related field is desired.

The preferred candidate will have the ability to perform day-to-day operational 
support functions within Remedy, including client, server and application 
administration and must be able to communicate with end users to resolve 
issues.   

The candidate will need experience in creating technical specifications based 
on application end-user feedback and analysis of business workflow with the 
goal of optimizing and automating Operation Center and Customer Care processes.

The candidate will need excellent interpersonal skills and be comfortable 
providing end user training.

·   Responsible for Remedy Client and Server Administration / Support

· =C
2 Responsible for Training and End User Support

·   Responsible for Application Requirements Definition, Testing, and 
Documentation

·   A strong understanding of Ticketing Process Flows, Business Processes 
and Data Integration

·   Minimum of 3 years experience required (5-7 preferred) in Remedy / 
Remedy Administration 

·   Advanced Communication Skills, Both Verbal and Written, Advanced 
Interpersonal Skills, and a High Degree of Initiative in Interacting With Users.

·   An understanding of IT/IS Policies, Practices and Procedures 

·   Experience in a Technical Support/Helpdesk Environment a plus

 

Additional skill sets of interest include:

·   Knowledge of and experience in Internet services architecture and 
web-based programming languages in order to design, develop, implement and 
manage complex web sites related to Internet service offerings, trouble tickets 
& financial reporting. 







·   Working experience with multiple data sources (MSSQL, MySQL, Oracle), 
link servers and the ability to design, implement & query complex databases.







·   Experience with Web development, HTML, JAVA, JAVA script, .NET & ASP. 



Angela Greggs

Technical Recruiter

CORESTAFF Technology Group

www.corestaff.com

W) 703.532.0554 

C) 7
03.980.2657 

Fax) 703.532.5690 

[EMAIL PROTECTED]






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  Visit us at www.corestaff.com 


 
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Re: Virtual machines....

[Evans.Randy]

Were gearing up to convert to 7.1 and what I would be wondering is does
anyone have a production virtual box specifically Solaris.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C.
Sent: Friday, August 08, 2008 9:38 AM
To: arslist@ARSLIST.ORG
Subject: Re: Virtual machines


** 

We've got two boxes (one for dev and one for test) running ARS & ITSM
7.0.1. I haven't had any problems at all!

 

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington 
(910) 962-7177

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 08, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Virtual machines

 

** 

Does anyone have Remedy 7.1 running on a virtual machine? Or another

version of Remedy running on a virtual machine? If so, what are your

experiences with it. All comments, thoughts, observations both pro

and con are appreciated. Thanks!


Portions of this message may be confidential under an exemption to
Ohio's public records law or under a legal privilege. If you have
received this message in error or due to an unauthorized transmission or
interception, please delete all copies from your system without
disclosing, copying, or transmitting this message.

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Re: Virtual machines....

[Gayford, Matthew C.]

We've got two boxes (one for dev and one for test) running ARS & ITSM 7.0.1. I 
haven't had any problems at all!

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Richard Copits
Sent: Friday, August 08, 2008 9:29 AM
To: arslist@ARSLIST.ORG
Subject: Virtual machines

**
Does anyone have Remedy 7.1 running on a virtual machine? Or another
version of Remedy running on a virtual machine? If so, what are your
experiences with it. All comments, thoughts, observations both pro
and con are appreciated. Thanks!

Portions of this message may be confidential under an exemption to Ohio's 
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restrict view of Product Categorizations by Support Group?

[Julie L Kanakanui JLKANAKA]

Hello,

Does anyone know if there is any way, in the out-of-box Remedy 7.x Service 
Desk app, to restrict view of specific Product Categorizations by Support 
Group?

Thanks,
Julie

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Re: Virtual machines....

[Hugo Ruesga]

Actually I configured a full ITSM/ARS suite on various VM on one server, and 
also instaled Topology, SIM and RBA on the same server but on different VM, the 
only consideration that i recommend to keep in sight is that you must not use 
portmapper and assign a TCP port, 'cause sometimes (in Windows) you may have 
issues with connectivity
 
Regards

Hugo Ruesga perotsystems® US  972.577.7000MX +52 (33) 3332.3868
P Please consider the environment before printing this email

The information contained in and transferred with this electronic message is 
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it may contain information which is privileged and confidential. If you are not 
the intended recipient, please do not read, copy, or use it, and do not 
disclose it to others. Please notify the sender of the delivery error by 
replying to this message, and then delete it from your system. Thank you.


Date: Fri, 8 Aug 2008 09:29:11 -0400From: [EMAIL PROTECTED]: Virtual 
machinesTo: [EMAIL PROTECTED] 




Does anyone have Remedy 7.1 running on a virtual machine? Or another
version of Remedy running on a virtual machine? If so, what are your
experiences with it. All comments, thoughts, observations both pro
and con are appreciated. Thanks!Portions of this message may be confidential 
under an exemption to Ohio's public records law or under a legal privilege. If 
you have received this message in error or due to an unauthorized transmission 
or interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message. __Platinum Sponsor: www.rmsportal.com 
ARSlist: "Where the Answers Are" html___ 
_
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Re: Virtual machines....

[LJ Longwing]

I have Production running in a virtual, with two virtual load balanced web
serversseems to be running well...been running this config for about 9
months now.  I haven't come across ANY complications related to the fact
that they are virtual machines.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 08, 2008 7:29 AM
To: arslist@ARSLIST.ORG
Subject: Virtual machines


** 

Does anyone have Remedy 7.1 running on a virtual machine? Or another

version of Remedy running on a virtual machine? If so, what are your

experiences with it. All comments, thoughts, observations both pro

and con are appreciated. Thanks!


Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an unauthorized transmission or interception,
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Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??

[David Sanders]

Hi Fred

 

HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Java Runtime Environment\CurrentVersion

 

I'm currently on ARS 7.1.0 Patch 002 and am using JRE 1.6 successfully

 

HTH

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
 ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, August 07, 2008 9:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??

 

What did you edit in the Registry to get it to work?  I have 1.5.0_15 and
just installed 7.1.0 patch 004 and I am getting the 7017 error.

 

Fred

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Wednesday, April 16, 2008 7:41 AM
To: arslist@ARSLIST.ORG
Subject: Re: Admin Tool 7.1.0 p002 and Web Services - JRE error - SOLVED ??

** 

Just as a follow up, I did eventually get the admin tool 7.1.0p002 to work
with jre1.5.0_14 by editing the registry to force it to use that version.

 

HTH someone else

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: Friday, April 11, 2008 10:49 PM
To: arslist@ARSLIST.ORG
Subject: Admin Tool 7.1.0 p002 and Web Services - JRE error

 

Hi All

 

Has anyone found the correct version of JRE to enable the Admin Tool v7.1.0
p002 to create filters to consume web services?  Every JRE version I've
tried is showing 'Failed to initialize JRE and internal java module (ARERR
7017)' as soon as you try to load the web service url..

 

With earlier versions of the Admin tool, I could go into the registry and
change the JRE BrowserJavaVersion and get it to work (I found 1.5.0_12 to be
the best), but with the latest patch I cannot find any version that seems to
work.

 

AR Server, Mid Tier and Admin Tool are all at the same version 7.1.0 p002.
I've tried JRE versions 1.5, 1.5.0_06, 1.5.0_12, 1.5.0_14, 1.6, 1.6.0_03 and
1.6.0_05

 

TIA

 

David Sanders

Remedy Solution Architect

Enterprise Service Suite @ Work

==

ARS List Award Winner 2005

Best 3rd party Remedy Application

 

See the
 ESS
Concepts Guide

 

tel +44 1494 468980

mobile +44 7710 377761

email [EMAIL PROTECTED]

 

web http://www.westoverconsulting.co.uk
 

 

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Re: Age old question: ITSM 7 report list? Attention: David Easter

[Lisa Westerfield]

Thanks, I definitely don't need any poundings :)

-Original Message-
From: Rabi Tripathi <[EMAIL PROTECTED]>
Sent: Friday, August 08, 2008 8:47 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Age old question: ITSM 7 report list? Attention: David Easter

Thank you guys.

And thank you Lisa for sharing. Generally listers
would pound on you for sending an attachment, but this
one is very useful, so you get a pass. :)


--- "Easter, David" <[EMAIL PROTECTED]> wrote:

> There are also documented in the individual product
> guides.  For
> example, Asset Management is listed on page 264 in
> the 7.0.03 Using
> Guide.  SRM has a similar table in its documentation
> on page 39 of the
> 2.1.00 User's Guide.
> 
>  
> -David J. Easter
> Sr. Product Manager, Solution Strategy and
> Development
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses
> of action expressed
> in this E-mail do not necessarily reflect those of
> BMC Software, Inc.
> My voluntary participation in this forum is not
> intended to convey a
> role as a spokesperson, liaison or public relations
> representative for
> BMC Software, Inc.
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Lisa
> Westerfield
> Sent: Thursday, August 07, 2008 6:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old question: ITSM 7 report list?
> Attention: David
> Easter
> 
> Here you go - it's the best I've got!
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, August 07, 2008 8:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old question: ITSM 7 report list?
> Attention: David
> Easter
> 
> Unfortunately no - according to BMC there is a RFE
> in on this.  Many
> individuals have requested this and still nothing.
> 
> What I don't understand is all of these reports are
> "out of the box"
> and no one at BMC knows what each report does or
> when it fires, etc. -
> yet they made these reports.
> 
> Just my humble opinion.
> 
> 
> 
> On Thu, Aug 7, 2008 at 8:53 AM, Rabi Tripathi
> <[EMAIL PROTECTED]>
> wrote:
> > Hi folks,
> > This has been asked many times before, but here it
> goes again.
> >
> > Is there a list of the out-of-the-box reports in
> ITSM 7? A simple list
> 
> > with short description would be nice.
> > Longer descriptions and/or a screen shot of each
> would have me (and my
> 
> > customer) jump up and down with pure joy.
> >
> > Anybody ever got one from BMC or built their own?
> >
> > The best I can think of is a report on "Reports"
> form.
> > This one is not having the desired effect on the
> customer and the 
> > customer refuses to emote anything close to joy,
> much less jump up and
> 
> > down with me.
> >
> > David: You'd be a hero to the masses if you could
> get us something 
> > usable.
> >
> > Regards.
> >
> >
> >
> >
> >
>

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>

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> 
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> vary any contractual
> relationship between TuringSMI, SMI Technologies,
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> communications are not
> secure and therefore the TuringSMI Group does not
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Re: Unable to search records from web

[Frank Caruso]

What is the query you are submitting?
Also, does it include a date\time value? If so, is it possible your MidTier
timezone is different from your User tool?

On Thu, Aug 7, 2008 at 12:22 PM, sam appecherla <[EMAIL PROTECTED]>wrote:

> ** Hi List,
>
> I am facing a peculiar issue where I am unable to search the records using
> web, but I am able to do so in the User tool. This happens with only a few
> records. I have checked with the logs and find that the SQL queries
> executing while searching through Remedy User tool and web are different.
> The mid tier version I am using is 6.3.
>
> Any help is appreciated.
>
> Regards,
> SriSamSri Appecherla
> Mobile# +91 991 610 6008
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Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

I know I've posted this several times, but today is my last day on the job, so 
I wanted to give everyone a chance to see it before I left in case they had any 
questions.

I will still be a remedy developer, I'll just be moving to a different 
company/location. I'll see you all on the list next week, but from a different 
email address.

Gary





We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Re: Job Opportunity: Remedy Developer in Oklahoma City, OK -- Custom development

[Gary Opela (Corporate)]

We have a job posting for a remedy developer.
The candidate would be performing internal company work, as well as some 
contract work.
You must be able to attain a secret security clearance. We'll take care of 
that, as long as you haven't done anything that would prevent you from getting 
one.

You will need to be able to develop new remedy applications from the ground up, 
from beginning to end.

It's all custom development, as far as the in-house development is concerned.

Please visit http://www.lcibest.com/Showcareers.aspx?ID=1027 for details.

Email me directly if you have questions. Apply for the job through the link 
listed above.

Thanks,

Gary Opela, Jr., RSP
Remedy Engineer
Leader Communications, Inc.
http://www.5pointleader.com
http://www.lcibest.com
Best Product, Best People, Best PriceTM
An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


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Virtual machines....

[Richard Copits]

Does anyone have Remedy 7.1 running on a virtual machine? Or another

version of Remedy running on a virtual machine? If so, what are your

experiences with it. All comments, thoughts, observations both pro

and con are appreciated. Thanks!


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Urgent-Regular form Save action not able to retrieve current record

[Gary Opela (Corporate)]

If you choose to write an active link, have one that runs on after modify.

The first action should be an open window, choose the form from the drop-down. 
The qualification will be $Request ID$ = $LASTID$.

The second action will be a close window. This will close the existing window.

If you are on the mid-tier, and it isn't closing the windows properly, tweak 
with the open window action to change the target from current window to new 
window, and see if that works. I'm not sure if it will or not, but I was going 
to try it if it didn't work correctly.

Thanks,



Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company


-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Gayford, Matthew C.
Sent: Friday, August 08, 2008 7:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Urgent-Regular form Save action not able to retrieve current record

See Gary Opela's thread from two days ago for insight into this:

If it's ITSM, there's a user preference that will open the last record after 
save.

If it's custom, you can integrate it with ITSM to get that behavior. 
Alternatively, you can write an Active Link to do so for you.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jomonm
Sent: Friday, August 08, 2008 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Urgent-Regular form Save action not able to retrieve current record

I am doing a save on a regular form using the save button. I wanted to keep
the current record after the save, but the form returns with blank values in
the fields. Kindly help.
--
View this message in context: 
http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Attachment $NULL$ vs Empty

[Elinore AR]

hi all, i am having an issue with attachments. in the HPD:WorkLog form
there is a field called Files where the number of attachment is
counted for that particular worklog. i am getting a count of 3
(instead of the actual number of attachments that are in that worklog)
every time my filter (from another form) runs to push attachments to
the HPD:WorkLog form. my filter simply pushes my "$Attachment x
$" (from a temp form) to the field "z2AF Work Log0x. (in HPD:WorkLog)"
is there a way to set the push statement to test the field first (for !
= $NULL$ and != " ") before actually pushing it? i thought of
individually pushing each of the attachments one by one (first push
will create the worklog, the remaining 3 push actions to push the !=
$NULL$ and != " " attachments) but i couldn't use the function $LASTID
$ (to retrieve the last inserted Request ID and use it to insert the
attachment to it) since it retrieves a system Request ID with prefix
on it (WLG..)

does someone have any better idea?

TIA.

Elinore

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Re: Age old question: ITSM 7 report list? Attention: David Easter

[Rabi Tripathi]

Thank you guys.

And thank you Lisa for sharing. Generally listers
would pound on you for sending an attachment, but this
one is very useful, so you get a pass. :)


--- "Easter, David" <[EMAIL PROTECTED]> wrote:

> There are also documented in the individual product
> guides.  For
> example, Asset Management is listed on page 264 in
> the 7.0.03 Using
> Guide.  SRM has a similar table in its documentation
> on page 39 of the
> 2.1.00 User's Guide.
> 
>  
> -David J. Easter
> Sr. Product Manager, Solution Strategy and
> Development
> BMC Software, Inc.
>  
> The opinions, statements, and/or suggested courses
> of action expressed
> in this E-mail do not necessarily reflect those of
> BMC Software, Inc.
> My voluntary participation in this forum is not
> intended to convey a
> role as a spokesperson, liaison or public relations
> representative for
> BMC Software, Inc.
>  
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Lisa
> Westerfield
> Sent: Thursday, August 07, 2008 6:25 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old question: ITSM 7 report list?
> Attention: David
> Easter
> 
> Here you go - it's the best I've got!
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, August 07, 2008 8:00 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Age old question: ITSM 7 report list?
> Attention: David
> Easter
> 
> Unfortunately no - according to BMC there is a RFE
> in on this.  Many
> individuals have requested this and still nothing.
> 
> What I don't understand is all of these reports are
> "out of the box"
> and no one at BMC knows what each report does or
> when it fires, etc. -
> yet they made these reports.
> 
> Just my humble opinion.
> 
> 
> 
> On Thu, Aug 7, 2008 at 8:53 AM, Rabi Tripathi
> <[EMAIL PROTECTED]>
> wrote:
> > Hi folks,
> > This has been asked many times before, but here it
> goes again.
> >
> > Is there a list of the out-of-the-box reports in
> ITSM 7? A simple list
> 
> > with short description would be nice.
> > Longer descriptions and/or a screen shot of each
> would have me (and my
> 
> > customer) jump up and down with pure joy.
> >
> > Anybody ever got one from BMC or built their own?
> >
> > The best I can think of is a report on "Reports"
> form.
> > This one is not having the desired effect on the
> customer and the 
> > customer refuses to emote anything close to joy,
> much less jump up and
> 
> > down with me.
> >
> > David: You'd be a hero to the masses if you could
> get us something 
> > usable.
> >
> > Regards.
> >
> >
> >
> >
> >
>

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> >
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>

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> 
> This message is subject to and does not create or
> vary any contractual
> relationship between TuringSMI, SMI Technologies,
> SMI Telco, its
> subsidiaries or affiliates and you. Internet
> communications are not
> secure and therefore the TuringSMI Group does not
> accept any legal
> responsibility for the contents of this message. Any
> views or opinions
> expressed are those of the author.  This message is
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> files are strictly
> confidential. If you have received it in error,
> please contact the
> sender on the number above.
> 
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> 



  

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Re: Urgent-Regular form Save action not able to retrieve current record

[Gayford, Matthew C.]

See Gary Opela's thread from two days ago for insight into this:

If it's ITSM, there's a user preference that will open the last record after 
save.

If it's custom, you can integrate it with ITSM to get that behavior. 
Alternatively, you can write an Active Link to do so for you.

Matthew C. Gayford
Technology Research & Development
Information Technology Systems Division
University of North Carolina Wilmington
(910) 962-7177

-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Jomonm
Sent: Friday, August 08, 2008 8:04 AM
To: arslist@ARSLIST.ORG
Subject: Urgent-Regular form Save action not able to retrieve current record

I am doing a save on a regular form using the save button. I wanted to keep
the current record after the save, but the form returns with blank values in
the fields. Kindly help.
--
View this message in context: 
http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: Urgent-Regular form Save action not able to retrieve current record

[T. Dee]

Is this ITSM 7 or a custom application?


On Fri, Aug 8, 2008 at 8:04 AM, Jomonm <[EMAIL PROTECTED]> wrote:
> I am doing a save on a regular form using the save button. I wanted to keep
> the current record after the save, but the form returns with blank values in
> the fields. Kindly help.
> --
> View this message in context: 
> http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Re: Inconsistent workflow between WUT and Mid-Tier

[Carey Matthew Black]

Michael,

It may be the whole problem or it may be nothing... but...

Part of your process ("The process is as follows: When testuser5
clicks Update ticket, an active link sets the Assign_To_Group field on
the Dialog form (checks the value of Assign_To against the login_name
on the User form and returns their Group_List") indicates that every
user of the system has to have access to the 'Group List' data for all
other users of the system. (Assuming the work is done in Active
Links.)  This seems like a _poor security practice_ to me. And
specifically, when you did your upgrade, did you verify that the User
form permissions, and field permissions matched the "old system"? I
would bet that changes were made to the User form so that all users
can see all other users 'Group List' data for this "feature" to work.
Maybe there is some issue with how those changes work relative to the
Mid-Tier only?

You think go on to say...
"Run If Condition: ( 'Assigned_To_Group'  =  "System POC" ) OR (
'Assigned_To_Group' =  "System POC Manager" ) OR ( 'Assigned_To_Group'
=  "SWSX" )"

However, testing the 'Group List' data ( which is really a string
like: ";1234; 23245; 464567;", AKA: a ";" separated 'Group ID' list)
with 'Group Name' values seems like a problem to me. Maybe it worked
in some version of the User Tool, but I would not design an
application that relied on the behavior. Not to mention the "=" tests.
Should those be LIKE operators with some kind of wild card matching?
(Or are there other things that walk the 'Group ID' list and do a
translation to 'Group Name' so that other workflow can test on
separate 'Group Name' values that you did not mention?


Later you go on to say...
"
And also, how big of a role does execution order play in a web
environment? The execution orders of the whole series of active links
in this check is separated by about 20.  If I'm not mistaken,
execution order doesn't have any direct correlation to amount of time
elapsed but I'm wondering if that's maybe too close?
"

Execution Order for active links should work exactly the same between
the two clients. It dictates which Active Links come first, but it is
not a "timing"(AKA: Wall clock) related feature. The Active Link will
take as long as it takes and the next Active Link should not start
until the previous one is finished. As long as the Execution Orders
are arranged so that anything that has to come "before something else"
has a lower number (>=0) then it should work as expected. If you have
workflow that has to work in a specific order, but they have the same
execution order value... then all bets are off for which Active Link
will be processed first.



Ok.. now we may be getting somewhere...

You go on to say...
"
> Aug 7, 2008 1:58:24 PM - FINE (com.remedy.log.WORKFLOW) : (Thread 16)
> com.remedy.arsys.goat.action.ActionSetFields: Error binding set-fields
> action 1 - dropping action
"

I would suggest that you export the workflow in question (in XML
format) and verify that the ARS Server value for the Set Field action
that failed is a "@" value. If it is a hard coded server name, then
the Mid-Tier will need to have that server configured in it's
configuration, or the Active Like definition will need to be updated
to point at the "current server". (Which is what the "@" marker
means.)

It is a less than used feature that Active Links from a Form on
ServerA can actually Set/Push data to a Form on ServerB. (Assuming the
user has a license on both servers that use the same 'Login Name' and
the same password.)

Maybe that is your problem?

BTW: the  'Unsupported Action Automation' and 'Unsupported Action
macro' stuff are OLE and Macro actions in your Active Links. Those do
not work on the Mid-Tier at all. And I would suggest that you hunt
down and replace any Macro actions. They are old, and poorly supported
at this point. ( I would use the word depreciated.)

Hope some of that helps.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Thu, Aug 7, 2008 at 3:54 PM, McManus Michael A SSgt HQ 754
ELSG/DOMH <[EMAIL PROTECTED]> wrote:
> **
>
> Listers,
>
> We've been going through some test scripts of late in
> preparation for our upcoming upgrade to 7.0 and we noticed a workflow
> problem as it relates to the mid-tier.  This is all pretty clunky so bear
> with me, and I'll do my best to describe the problem.
>
>
>
> Scenario: Analyst opens a ticket on the mid-tier but needs to pass it to
> level 2 for some reason.  Analyst changes status to System POC Working (our
> level 2 status) and selects an appropriate POC to assign the ticket to.
> Analyst makes required changes to ticket and clicks save.  At this point, we
> have a dialog screen that pops up for extra clarification.  It basically
> states the previous status of the ticket and the status it's going to (i.e.
> Helpdesk Working to Sy

Urgent-Regular form Save action not able to retrieve current record

[Jomonm]

I am doing a save on a regular form using the save button. I wanted to keep
the current record after the save, but the form returns with blank values in
the fields. Kindly help.
-- 
View this message in context: 
http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Crystal Report not working

[Vyom Labs - ITSM Support]

Hi All,

 

While firing crystal reports using AR User tool, I am facing following
issues.

 

In Testing Server I Imported an application, this is a deployable
application. By default some crystal reports should come in the report form
which we are using in Development Server. And we are using the default Data
Source Name (AR System ODBC Source name) in Dev server. In Dev Server these
reports are working fine. But in testing server, it is not working. 

 

We have reattached these reports on testing server for workaround, and we
have also created new reports using the different DSN, but still problem is
not solved.

Is this issue related to DSN or ODBC Driver?

Can anyone help me??

Thanks in advance..

 

Sandeep

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

 


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Not allow modify width columns

[manu_alcala]

Hi listers,

I'm having a problem with my mid-tier 7:  The user can modify the
width table fields columns. Is there any way to not allow this action?
I try many combinations of options in table field like Fixed headers,
Auto fit columns but nothing happens...

In others, Is there any way to make bold all data (data, not header)
in a table field column and the rest data in the other columns
continue normal (without bold). I have tried across the CSS style but
nothing happens; only I can make bold the row selected in the table
field and others, but i no have solution to my problem...

Hepl me please,
Thank you forwards!

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Re: Change Approval Process Differences

[Vyom Labs - ITSM Support]

Hi,

 

Change Level IA - Implementation: Configuration for Impacted Area while
Change Level implementation is the - Implementation by the Approver for a
change. This is the basic difference.

 

Hope this helps... 

Regards, 

Sandeep 

Vyom Labs Pvt. Ltd. 

An ISO 2 certified company. 

Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL 

Web: www.vyomlabs.com

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of cpbergie
Sent: Friday, August 08, 2008 1:30 AM
To: arslist@ARSLIST.ORG
Subject: Change Approval Process Differences

 

I don't understand what the difference between certain Change Approval

Processes is.

 

In Approval Process Configuration, what is the difference between "Change

Level - Implementation" and "Change Level 1A - Implementation" under process

name?

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5.html

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Nabble.com.

 


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Robert02 Kern is out of the office.

[Robert . 2 . Kern]

I will be out of the office starting  08.08.2008 and will not return until
11.08.2008.

Service Desk: Volker Keck
Remedy General: Christoph Sommerlik
Remedy Nafta, Categories, Groups: Janette Galvan-Diaz

Remedy Europe, Asia:  Christoph Sommerlik
Remedy Nafta, Spain: Janette Galvan
Service Desk EU1: August Janker

eMail to all available SIMS staff (global):
[EMAIL PROTECTED]

In important cases, you may reach me at my mobile: 0170 852 2515

Have a nice day,
Robert

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