test-please ignore
test ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
FW: Static Code Analysis in remedy (AD)
Hello Saravanan List Abydos Analyser will help you analyse Remedy code and performance as well as help you document and report on your Remedy development. Analysis is presented visually in diagram format and in MS Excel format. To register for the next Abydos Analyser webinar, TODAY, Thursday 14th August at 12:00 noon Eastern (5:00pm UK), click on this link: https://abydos-workflow.webex.com/abydos-workflow/j.php?ED=108665412RG=1 Alternatively, visit our website for documentation, screenshots and to download a free evaluation. Kind Regards Jonathan Young Abydos Ltd [EMAIL PROTECTED] www.abydos-workflow.com Tel: +44 (0)1582 400127 Abydos Analyser is the quickest way to analyse, document, edit and graphically present workflow rules within BMCRemedy applications. Abydos Designer enables effective design, management and automated deployment of business processes into BMC Remedy applications. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
ADM: Additional Categories
Once again, all nominations to [EMAIL PROTECTED] Now accepting nominations for: Best Third Party Utility - Freeware Best Third Party Utility - Commercial Utilities are not software packages or applications. Things like ARDB plugins, archive utilities, helpers. Not things like Kinetic Survey or Aeroprise. There has been some interest in a new category: ITSM Guru of the Year So, if we get some nominees and sufficient votes This category will be awarded More on voting thresholds on Friday. . Daniel ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error when opening the server information with user tool 7.1 patch-4
Hi Saurabh Have you tried specifying the port in the ar.conf file, like ncsdev07.na.jnj.com: HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Thursday, August 14, 2008 3:58 AM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Hi, Part of the ar.conf file: Db-Character-Set: UTF-8 Plugin: /cor/dev/cremedy/home/bin/reportplugin.sl Plugin: /cor/dev/cremedy/home/bin/ardbcldap.sl Plugin: /cor/dev/cremedy/home/bin/arealdap.sl Plugin: /cor/dev/cremedy/home/bin/ardbcconf.sl Plugin: /cor/dev/cremedy/home/bin/ServerAdmin.sl Plugin: /cor/dev/cremedy/home/bin/FlashboardObject.sl Plugin: /cor/dev/cremedy/home/bin/libwebservice.sl ARF-Java-Class-Path: /cor/dev/cremedy/home/bin/arapi71.jar:/cor/dev/cremedy/home/bin/axis.jar :/cor/dev/cremedy/home/bin/log4j-1.2.8.jar:/cor/dev/cremedy/home/bin/web svc71.jar:/cor /dev/cremedy/home/bin/wsdl4j-1.5.1.jar:/cor/dev/cremedy/home/bin/xercesI mpl.jar:/cor/dev/cremedy/home/bin/xmlParserAPIs.jar:/cor/dev/cremedy/hom e/bin/commons-logging-1.0.4.jar:/co r/dev/cremedy/home/bin/commons-discovery-0.2.jar:/cor/dev/cremedy/home/b in/jaxrpc.jar:/cor/dev/cremedy/home/bin/saaj.jar Db-password: 3CzFB3D58sDQsIeAjaAfIMdkxse7CYNhneE9tY5vbX97daKk0bkdufXOq01q8kSj0LBPW5Sh 3EJIo3f8efIQDWeI8T0ZqM9tuwj6cbDRU3xxDPijZRN4Mg== DSO-User-Password: R74K+7lFEsFICUpgAi0tURsE9wjWNwKBaC9RskfVTdCpwVqJlWK4IPKtgQLdIrZVTi7IzIn3 z7aNhpKJ/xh9m6Q3gBU8xuMxJvFDaj9SEnQjeFf21wlvDg== Remedy-App-Service-Password: lYjv8KNM5WTFbVo+nEqyLQv/f+Q0AAD70veH5/0tiuLOLif1PHbcj+Fd+rws0p2jEjHr5iWd WXcCyiBGHUX8NkEgBr93DlMD0u9+2QjkaysYUAvU/9t18w== Mid-Tier-Service-Password: JsnE58RYP9pYmAhdrxwmV31Hy7dMR0Q0Msd+IYp1vQsWSjvrZExh+Yo2LE4FnEthhsXN/4CR IJRWRizWNVClyPWT53Bs7kyX8kSZGbeThLwV8xo51qOzGA== ARDBC-LDAP-Cert-DB: ARDBC-LDAP-User-DN: ARDBC-LDAP-Hostname: jjedsdir.jnj.com ARDBC-LDAP-Port: 389 ARDBC-LDAP-UsingSSL: F ARDBC-LDAP-Base-Dn: ARDBC-LDAP-Use-Cache: F ARDBC-LDAP-Cache-MaxSize: ARDBC-LDAP-Cache-TTL: ARDBC-LDAP-Connect-Timeout: ARDBC-LDAP-Page-Size: ARDBC-LDAP-Time-Format: 0 Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com Debug-mode: 131221 Submitter-Mode: 1 Server-Plugin-Default-Timeout: 300 Use-Password-File: T Thanks Saurabh -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, August 13, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: Error when opening the server information with user tool 7.1 patch-4 Do you actually have the ServerAdmin plugin lised in your ar.conf file? In my 7.1 server the line is: Plugin: /apps/ars/bin/ServerAdmin.so (My Remedy server is installed in /apps/ar, and I am using Sun Solaris 10 ) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Batwe, Saurabh [NCSUS Non-JJ] Sent: Tuesday, August 12, 2008 4:21 PM To: arslist@ARSLIST.ORG Subject: Error when opening the server information with user tool 7.1 patch-4 Hi All, I and getting an error : ARERR [8755] The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION when I open the server information from remedy user tool. I have modified my ar.conf file with: Server-Plugin-Alias: REMEDY.ARDBC.SERVER.ADMINISTRATION REMEDY.ARDBC.SERVER.ADMINISTRATION ncsdev07.na.jnj.com I am still getting the error. Thanks for help. Saurabh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Monitoring Tools
John, A lot depends upon your requirements and what you are willing to pay. There are several nice free tools out there like Nagios but you need to build a lot of the monitors. With something like HPOV you will pay for the initial development work, but as you know there is customization and configuration that will need to be done on your side. We use HPOV to both integrate with Remedy as well as monitor it. Jim Nowak Infrastructure Tools OfficeMax Inc. 630-438-7365 w 630-414-0193 c From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Quinn Sent: Wednesday, August 13, 2008 6:25 PM To: arslist@ARSLIST.ORG Subject: Monitoring Tools ** Hello Listers! We are considering implementing a 3rd party monitoring tool for our ARS environment. We are running ARS v.7.0.1, patch 6 on Win2k3 Servers, MS SQL 2005. I've looked over a couple of the threads in here and found no particular 'fav' of anyone. In my old position at another company, we were using HPOV on a Remedy 6.3 environment. I checked BMC's site, but no enlightment was to be found. Funny, that. At any rate, does anyone have any recommendation? Does anyone have any de-recommendations? I'd love to hear of your experiences, good or bad. Thanks John Quinn ITSM Development Pegasus Solutions, Inc. Your PC, mobile phone, and online services work together like never before. See how Windows(r) fits your life http://clk.atdmt.com/MRT/go/108587394/direct/01/ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Change 6.0 - Task Sequence
Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Job: Menomonee Falls, WI - Contract-to-Hire - Kforce - Remedy Developer
Dear List, Hope all is well, I could really use some help on this project as I personally really think its a great opportunity. Our client has everything in 7.x (asset, change, cmdb, slm, itsm, service desk, incident, problem + many 3rd party tools) on an Oracle 10g r2 backend/Unix/Windows. The folks I have working on the project currently thoroughly enjoy it and tell me its the dream environment for Remedy enthusiasts. Remedy team consists of 6 people currently. Thanks in advance for reading this email! Job: Sr. Remedy Developer Location: Menomonee, WI Duration: 6 months CTH Work Authorization: US Citizen/Green Card/TN-Visa Description of Client/Industry: Our Client is a Retail Giant, Fortune 500 Company, and Publicly Traded on the NASDAQ. Established in 1962, our client continues to leap into the future of retailing as America's fastest-growing department store. Description of Responsibilities: Required Skills: 4+ years Remedy experience 7.x // 6.3 ARS Experience Primary Duties: Developing Workflows, Active links, forms etc. Assisting in the Install and Configuration of many Remedy Modules (Asset, Change, CMDB, SLM, ITSM, Service Desk, Incident, Problem) Adding and Managing user profiles, setting up and managing licenses, groups, etc. within the Remedy system. Generating reports on system activity as required for monthly metrics reporting. Managing and maintaining Remedy system server software, mid-tier, and email engine. Support and Sustainment of our Remedy development environment. If you are interested email me your salary requirements and resume. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results http://www.linkedin.com/in/joshkitchen Please don't keep me a secret... a referral is the best compliment I can receive. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are btn_viewmy_160x33.gif
Re: Question: Change 6.0 - Task Sequence
It also depends on how the Application is set to enforce dependencies None, Warning, Error Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 14, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Question: Change 6.0 - Task Sequence Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Change 6.0 - Task Sequence
Error is set as the enforcement. Ty On Thu, Aug 14, 2008 at 10:30 AM, Tanner, Doug [EMAIL PROTECTED] wrote: It also depends on how the Application is set to enforce dependencies None, Warning, Error Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 14, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Question: Change 6.0 - Task Sequence Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
Nope. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Janie Sent: Wednesday, August 13, 2008 4:46 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion ** William, Have any Currency Ratios actually been defined on the system? Janie From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Wednesday, August 13, 2008 12:31 PM To: arslist@ARSLIST.ORG Subject: ARGetMultipleCurrencySetRatios X a zillion I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
I am pretty sure the performance problem is unrelated. I'll post more on that later today after I chase it down. It's been an interesting nut to crack. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you elaborate on this? we are having performance problems Anything specific? Any examples? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
William, I have seen some problem occur, even in 7.1, if currencies aren't defined in any way. I would make sure that you at least have default currencies defined. Rick On Thu, Aug 14, 2008 at 8:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
Are there currency fields on the form that the user is opening? Axton Grams On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Change 6.0 - Task Sequence
Sounds to me like there is some workflow that has been changed and/or modified. There should be a series of filters that are checking for the open tasks with lower sequencing DT -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 14, 2008 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Change 6.0 - Task Sequence Error is set as the enforcement. Ty On Thu, Aug 14, 2008 at 10:30 AM, Tanner, Doug [EMAIL PROTECTED] wrote: It also depends on how the Application is set to enforce dependencies None, Warning, Error Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 14, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Question: Change 6.0 - Task Sequence Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Email Address issue in Notify
Mark, If you are willing to use a temp field (or remove the string one email address at a time from the exiting field then you can do this: Filter 1: ztmp = LEFT($email customer$,STRSTRC($email customer$, ;)-1) email customer = SUBSTRC($email customer$,STRSTRC($email customer$, ;)) Filter 2: ( end the name of the filter in a `!, that is back tick followed by an exclamation mark) Run IF: If 'ztmp' != $ NULL $ If action: Notify action Filter 3: Run IF: if 'email customer' != $NULL$ If action : Goto Exection order for Filter 1 ( Or you can use a guide and use goto's in it.) If you really wanted to get tricky... you likely could keep the value from 'email number' and then keep picking the next email address out of the array, but you will still need a field to hold a single email address, and likely a second integer field to find the next ; in the string too. (And I think it is easier to rip the string down one email address at a time than doing that anyway.) HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Aug 7, 2008 at 2:54 PM, Brittain, Mark [EMAIL PROTECTED] wrote: Hi All, This one is cooking my noodle. I have a field ($customer email$)that contains email addresses, and under certain conditions send out a notification to these addresses. Problem is the number if characters in the $customer email$ field can exceed 255 character limit of the User Name in the notify filter. The email addresses are separated by a semi-colon without spaces. Since the number of email address vary, I need to read each address from left to right, grab an address, send the email, and then look up the next and repeat the process. If the first email address was [EMAIL PROTECTED], I was thinking I could do a Set Field to $email number$ STRSTRC ($email customer$, ;) and a LEFT(email customer$,$email number$). The trick is to ignore the first address and grab the second address and so on. ARS 6.3 patch 20 OS: SunOS 5.9 Any ideas. Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
It's ITSM - I'll just assume there are. Plus we are using SLM which does all that costing analysis if you want it to so I know it has related currency values, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 14, 2008 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Are there currency fields on the form that the user is opening? Axton Grams On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion - RESOLVED
DING! DING! WINNER! Issue resolved. We didn't have a default currency defined even though we are not doing anything remotely related to money in the app. Ironic, considering I'm working at a Federal agency's accounting service center. I went from 509 calls in a very short time to 71 in 20 minutes or so. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, August 14, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion ** William, I have seen some problem occur, even in 7.1, if currencies aren't defined in any way. I would make sure that you at least have default currencies defined. Rick On Thu, Aug 14, 2008 at 8:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
I wouldn't worry about these. These look like the mid-tier logs, which don't show which queue is in use, but I don't think these are anything to worry about. Speculating here, but if you have currency fields, it would make sense that it would pull the conversion ratios at the time some currency data is returned to provide the proper currency values. Axton Grams On Thu, Aug 14, 2008 at 1:44 PM, William Rentfrow [EMAIL PROTECTED] wrote: It's ITSM - I'll just assume there are. Plus we are using SLM which does all that costing analysis if you want it to so I know it has related currency values, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 14, 2008 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Are there currency fields on the form that the user is opening? Axton Grams On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __ __ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARGetMultipleCurrencySetRatios X a zillion
I've seen this type of API logging every time the Default and Actual Cost values are set on the Financial tab -- specifically Incident (b/c it's used heavily), but it could occur anywhere. The workflow sets the Cost fields to $DEFAULT$ and then sums the Cost from the table. The Active Links seem to have a Currency Conversion function in the setting of the field -- but the calls occur whether or not the Conversion function is used. For what it's worth, I did set up some default currency ratios and didn't see any change in API logging. I also have defaults set for the fields and the API still calls for the ratios. I know this doesn't actually solve the issue but just wanted to post it in the event that it helps William with the recreation of the issue and helps anyone figure out where the issue really is. Personally, I would think it's a bug--that the setting in ar.cfg is being disregarded but I have no way proving that. Janie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Thursday, August 14, 2008 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Are there currency fields on the form that the user is opening? Axton Grams On Thu, Aug 14, 2008 at 11:54 AM, William Rentfrow [EMAIL PROTECTED] wrote: Here's a snippet of what's happening - User ID's and IP addresses removed (XX, 1.1.1.1 are not real obviously): /* Wed Aug 13 2008 12:50:07.6113 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6517 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:07.6983 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 /* Wed Aug 13 2008 12:50:16.0895 */+GMCRS ARGetMultipleCurrencyRatioSets -- as user XX from Mid-tier (protocol 13) at IP address 1.1.1.1 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Wednesday, August 13, 2008 8:12 PM To: arslist@ARSLIST.ORG Subject: Re: ARGetMultipleCurrencySetRatios X a zillion Can you post an entry from the api logs for one of the calls? Axton Grams On Wed, Aug 13, 2008 at 3:31 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I have been troubleshooting an unrelated problem. In 40 minutes of server side logging I have 509 instances of this API call happening. Each one is about 4/1000 of a second long or a total of 2 seconds of time in 40 minutes = 3 seconds of time an hour. Granted this is very small - but I am in a large environment and we are having performance problems. Every one that can be solved will be. However, I am not too familiar with what controls this API call. Since we are doing zero financials and no foreign currency this call is not (strictly speaking) needed. The server configuration guide (7.1) says the Currency Ratio Cache Refresh Interval is the setting to change for this. It's defaulted to 60 seconds meaning each client will check the ratios once every minute. This makes complete sense to me if you are dealing in any financials with foreign currency. However, I can see in the logs that this API call happens a LOT more than every 60 seconds- like every few seconds during a save of an Incident for example. It's called 4 times in 13 seconds for the same user (and 3 of those are in the span of 1/10 of a second) in one example and this just seems pointless. Anyone know how to slow this down to something more like once an hour per user? It's overkill X a zillion right now. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Password Management in 7.1 Patch 002
Hello All, We are trying to implement the Password Management functionality in 7.1 Patch 002. I have enabled the functionality and it works well, as long as you don't try it via the mid-tier, I checked and our mid-tier is also 7.1 Patch 002. Even though for testing, I set a test account to Require Password Change on Next Login, it doesn't prompt for password change when accessing via the mid-tier. Has anyone else experienced this issue? Thanks, Jase ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Ticket creation in 7.1 via email
Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Application-Invoke-External-Filter
Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _ ¿Quieres los emoticonos y guiños más divertidos? Descárgate Internet Explorer 7, y consigue contenidos exclusivos cada semana. ¡Gratis! http://www.vivelive.com/IEAK7 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Application-Invoke-External-Filter
Thank You Brad; In that case there's an entrance on BMC's KB to justify that? Thanks Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:11:35 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I had the same issue - confirmed by BMC as a defect in 7.1 Patch 002. Jase On 8/14/08, Hugo Ruesga [EMAIL PROTECTED] wrote: ** Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ¿Todavía no conoces El Duelo? Descúbrelo y reta a tus contactos de Messenger El Duelo__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ ¡Lo mejor de MSN y Windows Live en tu móvil! Hotmail, Messenger, Spaces… Pruébalo ya y disfruta de todas sus ventajas donde quieras http://serviciosmoviles.es.msn.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... /Rune Sorlid 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Application-Invoke-External-Filter
Hi Hugo, I didn't look - we use 3rd party support and that was the answer I got from them. Thanks, Jase On 8/14/08, Hugo Ruesga [EMAIL PROTECTED] wrote: ** Thank You Brad; In that case there's an entrance on BMC's KB to justify that? Thanks *Hugo Ruesga* *perotsystems**(R)* US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* -- Date: Thu, 14 Aug 2008 17:11:35 -0400 From: [EMAIL PROTECTED] Subject: Re: Application-Invoke-External-Filter To: arslist@ARSLIST.ORG ** Hi Hugo, I had the same issue - confirmed by BMC as a defect in 7.1 Patch 002. Jase On 8/14/08, *Hugo Ruesga* [EMAIL PROTECTED] wrote: ** Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! *Hugo Ruesga* *perotsystems**(R)* US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email *The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. **Thank you.* -- ¿Todavía no conoces El Duelo? Descúbrelo y reta a tus contactos de Messenger El Duelo http://www.vivelive.com/duelo __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- ¡Atrévete con Abecedario, el juego del momento! Invita a tus contactos de Messenger y demuéstrales lo que sabes Abecedariohttp://www.vivelive.com/abecedario __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
Hi Rune, Can you be more elaborate. I searched the integration document and there was no mention about any such form. Can you give me what form it is in the administrator. Can you please give me the exact names so that I can look up. Thanks Sivarama On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... /Rune Sorlid 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Application-Invoke-External-Filter
Thanks Jase: I search on BMC's KM and I found the report :) Regards Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:29:29 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I didn't look - we use 3rd party support and that was the answer I got from them. Thanks, Jase On 8/14/08, Hugo Ruesga [EMAIL PROTECTED] wrote: ** Thank You Brad; In that case there's an entrance on BMC's KB to justify that? Thanks Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. Date: Thu, 14 Aug 2008 17:11:35 -0400From: [EMAIL PROTECTED]: Re: Application-Invoke-External-FilterTo: [EMAIL PROTECTED] Hi Hugo, I had the same issue - confirmed by BMC as a defect in 7.1 Patch 002. Jase On 8/14/08, Hugo Ruesga [EMAIL PROTECTED] wrote: ** Hi Listers!! I have a little big issue; i'm troubleshooting why on AST:ComputerSystem Form when I attempt to do a modify all action, retrieves me that the Reconciliation Identity is duplicate, searching within the logs, i've found that one filter execute this: $PROCESS$ Application-Invoke-External-Filter bmc.cmdb.cmdbEngine PHASE= 1 CLIENTTYPE=$CLIENT-TYPE$ Does anybody knows what is the porpuse of this Filter, or if anyone could told me what does the Application-Invoke-External-Filter works Thanks in advance! Hugo Ruesga perotsystems® US 972.577.7000MX +52 (33) 3332.3868P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. ¿Todavía no conoces El Duelo? Descúbrelo y reta a tus contactos de Messenger El Duelo__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ¡Atrévete con Abecedario, el juego del momento! Invita a tus contactos de Messenger y demuéstrales lo que sabes Abecedario __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ _ ¡El Mundo Messenger te espera! Entra ya en I love Messenger y descubre las últimas novedades, trucos, emoticonos… http://www.vivelive.com/ilovemessenger/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
The creation form is called HPD:IncidentInterface_Create. Sadly, the fieldids don't exactly match the fieldids in HPD:Help Desk' so it takes a bit of research to figure out what to push where. Thanks, Ron Tools Admin From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Thursday, August 14, 2008 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Ticket creation in 7.1 via email ** Hi Rune, Can you be more elaborate. I searched the integration document and there was no mention about any such form. Can you give me what form it is in the administrator. Can you please give me the exact names so that I can look up. Thanks Sivarama On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... /Rune Sorlid 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
Hi Guys, Thanks for your inputs. It was really helpful. I was able to create an incident via email. Sadly though two incidents are getting created for each submission. Now I have to trace and find out the error. Thanks Sivarama On Thu, Aug 14, 2008 at 3:43 PM, Ron Legters [EMAIL PROTECTED]wrote: ** The creation form is called HPD:IncidentInterface_Create. Sadly, the fieldids don't exactly match the fieldids in HPD:Help Desk' so it takes a bit of research to figure out what to push where. Thanks, Ron Tools Admin *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *sivarama velicheti *Sent:* Thursday, August 14, 2008 2:37 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Ticket creation in 7.1 via email ** Hi Rune, Can you be more elaborate. I searched the integration document and there was no mention about any such form. Can you give me what form it is in the administrator. Can you please give me the exact names so that I can look up. Thanks Sivarama On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... /Rune Sorlid 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Ticket creation in 7.1 via email
In ITSM 7 there is a form called HPD:IncidentInterfacecreate. This is the form you?push the required fields to including Customer first and last name. The workflow for this form is all filters and it will do the appropriate population that you are seeing on the Incident form that are Active Links. There is documentation in the Integration manual that will better explaing this. Look at the WEB Services section for more details. -Original Message- From: sivarama velicheti [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thu, 14 Aug 2008 4:37 pm Subject: Re: Ticket creation in 7.1 via email ** Hi Rune, ??? Can you be more elaborate. I searched the integration document and there was no mention about any such form. Can you give me what form it is in the administrator. Can you please give me the exact names so that I can look up. Thanks Sivarama On Thu, Aug 14, 2008 at 2:18 PM, Rune Sorlid [EMAIL PROTECTED] wrote: ** Hi. ? You do not create Incidents directly in the HPD:HelpDesk form. ITSM 7.0 has creation forms for all processes(Incident, Problem, Change...). Look in the ITSM 7.0 Integration documet and look at the Incident_Create form... ? /Rune Sorlid ? ? 2008/8/14 sivarama velicheti [EMAIL PROTECTED] ** Hi Group, I have a question for you guys. I am doing the AR Server 7.1 email integration for my company. One of the standard requirements is to create an incident when an email is submitted to a particular account. Now I have written filters to push the values of the email submitter on to the required fields in HPD: helpdesk form (which is the incident creation form for 7.1). Now I have a problem. The filter fails and I am pretty sure why. But I don't know how to go about doing it. In the incident form in 7.1 simply typing in the user details, fails to generate an incident number. When I enter the name and hit enter (in the incident creation form) an underlying workflow is triggered which also assigns the incident number. In my filter, I am pushing in the values and I am getting the same error which says incident number is not assigned. Which makes sense because the activelink to assign the incident nummber is not firing. Has any one attempted a similar job. Can please guide me as to what should be done next. Thanks Sivarama Velicheti __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
I am new to ARS I need help
There is a charcter field and data input is 254 which I gave and when I try to cut copy paste like more than 254 it's taking ...I in't want that .what i want is when ever any user is trying to cut copy more than 254 it should show error message ...lister ...guru's..pandits ..can you help me put here. TQ -- View this message in context: http://www.nabble.com/I-am-new-to-ARS-I-need-help-tp18947556p18947556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: I am new to ARS I need help
This may not seem so, but AR System has functioned that way for many years, and so it is not a bug. The only ways to get the excess data out of the field are: 1) Go into the DB and remove it there (recommended for DBAs only) 2) Increase the size of the field to accommodate the size of the data (consider the performance impact first) 3) Use one of the tools/utilities designed for situations like this. Search BMC's Developer Network or the ARSList archives for more information on that. In the meantime, don't do the cut/paste any more until you can verify that the field will hold the data being pasted. Rick On Thu, Aug 14, 2008 at 8:00 PM, gok's [EMAIL PROTECTED] wrote: There is a charcter field and data input is 254 which I gave and when I try to cut copy paste like more than 254 it's taking ...I in't want that .what i want is when ever any user is trying to cut copy more than 254 it should show error message ...lister ...guru's..pandits ..can you help me put here. TQ -- View this message in context: http://www.nabble.com/I-am-new-to-ARS-I-need-help-tp18947556p18947556.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Respuesta automatica de Ruben Arellano
Hola Estare en entrenamiento el 15 de agosto sin acceso al correo electronico ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
