Re: IP Conflict no longer captures IP addresses?

[Jason Miller]

I experimented with ARS 7.1 no patch tonight and found that the IP address
was not logged.  One nice surprise was that IP conflicts do not create an
entry in the arerror.log any more.  I always found it frustrating that IP
conflict errors take up the majority of our arerror.log.

On Wed, Oct 22, 2008 at 2:29 PM, Jason Miller <[EMAIL PROTECTED]>wrote:

> We haven't tried from MT but have tried from WUT and LANDesk Process
> Manager (which shows as "Unidentified Client").
>
> Our problems was that one of our developers was using a non administrator
> account to build a LPM process in the design tool on his PC and their
> LANDesk server was trying to connected to Remedy to preform the automation
> he was designing.  Our work around is that he will use the designer from the
> server but I felt like an idiot when I told him that we could confirm the IP
> addresses no problem.
>
> Jason
>
> On Wed, Oct 22, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
> [EMAIL PROTECTED]> wrote:
>
>> You guys are using the client tool and not mid-tier, correct?
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
>> Sent: Wednesday, October 22, 2008 3:42 PM
>> To: arslist@ARSLIST.ORG
>> Subject: Re: IP Conflict no longer captures IP addresses?
>>
>> ** Sounds like you are just as surprised as I was yesterday when I told
>> the user "no problem, I can just look at the logs...".
>>
>> Jason
>>
>>
>> On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:
>>
>>
>>Wow, looking though our logs, there are no IP's either.  We are
>> on
>>7.0.1 patch 1 20070654.  Our entries look like this:
>>
>>   
>>  /* Wed Oct 22 2008
>>12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified
>> Client
>>- Override allowed)
>>
>>SunOS 5.9
>>
>>Axton Grams
>>
>>On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller
>> <[EMAIL PROTECTED]> wrote:
>>> ** Nope, doing an override does not capture the IP either.  Do
>> your logs
>>
>>> capture the IP for an override?  What version are you running?
>>>
>>> I just looked through our archived logs and the last time an
>> IP address was
>>> captured is right before we went from 7.0 no patch to 7.0.01
>> patch 6 in
>>> March.  The old logs also show the IP for all of the conflict
>> entries and
>>> not just when there was an override.
>>>
>>> BTW, this is Windows 2003 with MS SQL 2005.
>>>
>>> Jason
>>>
>>> On Wed, Oct 22, 2008 at 12:08 PM, Axton
>> <[EMAIL PROTECTED]> wrote:
>>>>
>>>> It should record the old and new ip in the event you perform
>> an
>>>> override, not when someone is authenticated without an
>> override.  Is
>>>> this the case?
>>>>
>>>> Axton Grams
>>>>
>>>> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller
>> <[EMAIL PROTECTED]>
>>>> wrote:
>>>> > ** I was trying to troubleshoot an issue with a user
>> getting an error
>>>> > that
>>>> > they were already connected from another machine.  I
>> figured no problem
>>>> > I
>>>> > can look at the logs and find the IP address of the already
>> connected
>>>> > machine.  Our ARS 7.0.01 patch 6 server is not capturing
>> the the IP
>>>> > addresses in the aruser.log or arerror.log.  I checked our
>> 7.0 server
>>>> > (no
>>>> > patches) and it does capture the IP addresses.
>>>> >
>>>> > I search through 7.0.01 and 7.1 documentation but was not
>> able to find a
>>>> > references to this change.  The closest thing I found was
>> the section
>>>> > "IP
>>>> > address change does not require new login" in the 7.0.01
>> Release Notes.
>>>> >  I
>>>> > am figuring since the IP address is no longer the sole
>> factor in
>>>> > rejecting a
>>>> > connection that the IP was removed from the logs?
>>>> >
>>>> > Is the IP address also missing from the logs in ARS 7.1 or
>> is there a
>>>> > setting to add the IP address back to the logs?
>>>> >
>>>> > Thanks,
>>>> > Jason
>>>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
>> Answers Are"
>>>> > html___
>>>>
>>>>
>>>>
>> 
>> ___
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>> Answers Are"
>>>
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>>
>>
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Re: Loading people into the CTM:People form - customers

[SPrasad]

Hi Mary,

My name is SPrasad and i an new to this forum. I really need some help. Now
I got a requirement from my client. The requirement is we need to send the
people data from a staging form into V7 CTM:People form. We are getting this
data into staging form from a View form. And from there I wrote Escalations
to push that data into the staging form. 

After that I wrote one more Escalation on Push fields action to push data
into CTM:People from staging form. In the Escalation I have included all the
required fields. But still nothing is happenning. When I talked to BMC
Customer support they are saying we need to updated something else but they
are not telling what I need updated or Include in the Escalations. 

Environment:

ARServer: 7.1.0 Patch 002
ITSM : V7

Could plese somebody help me how to populate the data in the CTM:People form
from a staging form. And any help would be really appreciated. Thanks.

Thanks
SPrasad
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Re: AD and CTM:People

[SPrasad]

Hi Kathy,

My name is SPrasad and i an new to this forum. I really need some help. Now
I got a requirement from my client. The requirement is we need to send the
people data from a staging form into V7 CTM:People form. We are getting this
data into staging form from a View form. And from there I wrote Escalations
to push that data into the staging form. 

After that I wrote one more Escalation on Push fields action to push data
into CTM:People from staging form. In the Escalation I have included all the
required fields. But still nothing is happenning. When I talked to BMC
Customer support they are saying we need to updated something else but they
are not telling what I need updated or Include in the Escalations. 

Environment:

ARServer: 7.1.0 Patch 002
ITSM : V7

Could plese somebody help me how to populate the data in the CTM:People form
from a staging form. And any help would be really appreciated. Thanks.

Thanks
SPrasad




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Crystal Reports Question

[Shafqat Ayaz]

In a report I have written there is a requirement to show tickets by age, for 
example All Open Tickets by age 1-7 days, 7-14 days,14-21 days and 21-30 days
for the first one I can use the Last7Days function, but I cannot find any 
functions for the remaining 3 ages.
Does anyone know how to do this or has done something similar
 
Many thanks
 
Shafqat Ayaz




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Re: BMC Elite?

[Rosemary]

I received confirmation from BMC Elite that they harvested my work email
address from the BMC Developer website.

On Tue, Oct 21, 2008 at 3:04 PM, Will Du Chene <[EMAIL PROTECTED]>wrote:

> **
>
> I don't think so.. I haven't received anything from them personally. If
> they were harvesting addresses, my guess would be that there would be more
> traffic and/or complaints. The only exposure that I have had to them is here
> on the list. With that being said, I am *highly* amused when one does come
> through. The whole notion of an 'elite' is questionable at best (unless they
> are in the business of proving their members as such) and affixing the
> letters BMC on the front is just icing on the cake unless they are
> sactioned. Heh. IMNSHO - they could have used the name 'remedy
> monkeys/guys/cyborgs/people/whatever' and got the same effect. Remind me not
> to laugh when someone claims to be an 'elite' like their poop don't stink.
>
>
>
>
>
> Mon Oct 20 2008 04:16:39 PM CDT from Pierson, Shawn to
> arslist@ARSLIST.ORG
> Subject: Re: BMC Elite?
>
> **
>
> Basically, I opted out before, but I started getting it again.  I'm
> assuming they pull email addresses from the ARS List whether we signed up or
> not, and even if we opt out, when they harvest the email addresses here
> again, it apparently overwrites the opt out__Platinum Sponsor:
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Re: IP Conflict no longer captures IP addresses?

[Jason Miller]

We haven't tried from MT but have tried from WUT and LANDesk Process Manager
(which shows as "Unidentified Client").

Our problems was that one of our developers was using a non administrator
account to build a LPM process in the design tool on his PC and their
LANDesk server was trying to connected to Remedy to preform the automation
he was designing.  Our work around is that he will use the designer from the
server but I felt like an idiot when I told him that we could confirm the IP
addresses no problem.

Jason

On Wed, Oct 22, 2008 at 1:44 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH <
[EMAIL PROTECTED]> wrote:

> You guys are using the client tool and not mid-tier, correct?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
> Sent: Wednesday, October 22, 2008 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Conflict no longer captures IP addresses?
>
> ** Sounds like you are just as surprised as I was yesterday when I told
> the user "no problem, I can just look at the logs...".
>
> Jason
>
>
> On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:
>
>
>Wow, looking though our logs, there are no IP's either.  We are
> on
>7.0.1 patch 1 20070654.  Our entries look like this:
>
>   
>  /* Wed Oct 22 2008
>12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified
> Client
>- Override allowed)
>
>SunOS 5.9
>
>Axton Grams
>
>On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller
> <[EMAIL PROTECTED]> wrote:
>> ** Nope, doing an override does not capture the IP either.  Do
> your logs
>
>> capture the IP for an override?  What version are you running?
>>
>> I just looked through our archived logs and the last time an
> IP address was
>> captured is right before we went from 7.0 no patch to 7.0.01
> patch 6 in
>> March.  The old logs also show the IP for all of the conflict
> entries and
>> not just when there was an override.
>>
>> BTW, this is Windows 2003 with MS SQL 2005.
>>
>> Jason
>>
>> On Wed, Oct 22, 2008 at 12:08 PM, Axton
> <[EMAIL PROTECTED]> wrote:
>>>
>>> It should record the old and new ip in the event you perform
> an
>>> override, not when someone is authenticated without an
> override.  Is
>>> this the case?
>>>
>>> Axton Grams
>>>
>>> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller
> <[EMAIL PROTECTED]>
>>> wrote:
>>> > ** I was trying to troubleshoot an issue with a user
> getting an error
>>> > that
>>> > they were already connected from another machine.  I
> figured no problem
>>> > I
>>> > can look at the logs and find the IP address of the already
> connected
>>> > machine.  Our ARS 7.0.01 patch 6 server is not capturing
> the the IP
>>> > addresses in the aruser.log or arerror.log.  I checked our
> 7.0 server
>>> > (no
>>> > patches) and it does capture the IP addresses.
>>> >
>>> > I search through 7.0.01 and 7.1 documentation but was not
> able to find a
>>> > references to this change.  The closest thing I found was
> the section
>>> > "IP
>>> > address change does not require new login" in the 7.0.01
> Release Notes.
>>> >  I
>>> > am figuring since the IP address is no longer the sole
> factor in
>>> > rejecting a
>>> > connection that the IP was removed from the logs?
>>> >
>>> > Is the IP address also missing from the logs in ARS 7.1 or
> is there a
>>> > setting to add the IP address back to the logs?
>>> >
>>> > Thanks,
>>> > Jason
>>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are"
>>> > html___
>>>
>>>
>>>
> 
> ___
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are"
>>
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> Answers Are"
>> html___
>
>
> 
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>
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DataLoad Console

[John Kelley]

AR Server 7.01 patch 6

Has anyone experience Dataload Console Validate issues.  (Data Management 
patch 9005)

I run the convert , then import, it brings it into the staging form, but 
when validating it hangs on pending.
It never validates.

Things I've tried.
Removing the entry in the DLD:ThreadMessage
Check the private thread min 2 and max 2   390627.
I renamed the installation directory for dataload and reinstalled ( 9005) 
and still after rebooting, stalls in pending validation.  I'm only 
validating 89 records. 
The install log for the Dataload installer went through without errors.

Any ideas?


Thanks 
JK




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error or virus free.

Re: Patch 8 Incident Management

[Matt Worsdell]

IIRC Patch 8 does require Patch 7. Like all patches there is a possibility
that customisations may be overwritten, patches 7 and 8 are large so the
risk is increased. 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Shafqat Ayaz
Sent: 22 October 2008 19:14
To: arslist@ARSLIST.ORG
Subject: Patch 8 Incident Management

 

** 


Hi All

has anyone installed or is running Patch 8 of Incident Management?

We are looking to upgrade to this patch, but have heard that this patch is
dependant on Patch 7, and Patch 7 must be installed first. Also I have been
told that most of my customizations will be over-written by these patches.
Is this correct? does someone have any info on these patches.

 

 

thanks very much

 

shafqat


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Re: IP Conflict no longer captures IP addresses?

[Axton]

I show the following client types in the user logs, none of which show
IP information:

client-type:Unidentified Client
client-type:Remedy User
client-type:Mid-tier

Axton Grams

On Wed, Oct 22, 2008 at 4:44 PM, Opela, Gary L CTR USAF AFMC 72
CS/SCBAH <[EMAIL PROTECTED]> wrote:
> You guys are using the client tool and not mid-tier, correct?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
> Sent: Wednesday, October 22, 2008 3:42 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: IP Conflict no longer captures IP addresses?
>
> ** Sounds like you are just as surprised as I was yesterday when I told
> the user "no problem, I can just look at the logs...".
>
> Jason
>
>
> On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:
>
>
>Wow, looking though our logs, there are no IP's either.  We are
> on
>7.0.1 patch 1 20070654.  Our entries look like this:
>
>   
>  /* Wed Oct 22 2008
>12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified
> Client
>- Override allowed)
>
>SunOS 5.9
>
>Axton Grams
>
>On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller
> <[EMAIL PROTECTED]> wrote:
>> ** Nope, doing an override does not capture the IP either.  Do
> your logs
>
>> capture the IP for an override?  What version are you running?
>>
>> I just looked through our archived logs and the last time an
> IP address was
>> captured is right before we went from 7.0 no patch to 7.0.01
> patch 6 in
>> March.  The old logs also show the IP for all of the conflict
> entries and
>> not just when there was an override.
>>
>> BTW, this is Windows 2003 with MS SQL 2005.
>>
>> Jason
>>
>> On Wed, Oct 22, 2008 at 12:08 PM, Axton
> <[EMAIL PROTECTED]> wrote:
>>>
>>> It should record the old and new ip in the event you perform
> an
>>> override, not when someone is authenticated without an
> override.  Is
>>> this the case?
>>>
>>> Axton Grams
>>>
>>> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller
> <[EMAIL PROTECTED]>
>>> wrote:
>>> > ** I was trying to troubleshoot an issue with a user
> getting an error
>>> > that
>>> > they were already connected from another machine.  I
> figured no problem
>>> > I
>>> > can look at the logs and find the IP address of the already
> connected
>>> > machine.  Our ARS 7.0.01 patch 6 server is not capturing
> the the IP
>>> > addresses in the aruser.log or arerror.log.  I checked our
> 7.0 server
>>> > (no
>>> > patches) and it does capture the IP addresses.
>>> >
>>> > I search through 7.0.01 and 7.1 documentation but was not
> able to find a
>>> > references to this change.  The closest thing I found was
> the section
>>> > "IP
>>> > address change does not require new login" in the 7.0.01
> Release Notes.
>>> >  I
>>> > am figuring since the IP address is no longer the sole
> factor in
>>> > rejecting a
>>> > connection that the IP was removed from the logs?
>>> >
>>> > Is the IP address also missing from the logs in ARS 7.1 or
> is there a
>>> > setting to add the IP address back to the logs?
>>> >
>>> > Thanks,
>>> > Jason
>>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
> Answers Are"
>>> > html___
>>>
>>>
>>>
> 
> ___
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> Answers Are"
>>
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>
> 
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>
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Re: IP Conflict no longer captures IP addresses?

[Opela, Gary L CTR USAF AFMC 72 CS/SCBAH]

You guys are using the client tool and not mid-tier, correct?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, October 22, 2008 3:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: IP Conflict no longer captures IP addresses?

** Sounds like you are just as surprised as I was yesterday when I told
the user "no problem, I can just look at the logs...".

Jason


On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:


Wow, looking though our logs, there are no IP's either.  We are
on
7.0.1 patch 1 20070654.  Our entries look like this:

   
  /* Wed Oct 22 2008
12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified
Client
- Override allowed)

SunOS 5.9

Axton Grams

On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller
<[EMAIL PROTECTED]> wrote:
> ** Nope, doing an override does not capture the IP either.  Do
your logs

> capture the IP for an override?  What version are you running?
>
> I just looked through our archived logs and the last time an
IP address was
> captured is right before we went from 7.0 no patch to 7.0.01
patch 6 in
> March.  The old logs also show the IP for all of the conflict
entries and
> not just when there was an override.
>
> BTW, this is Windows 2003 with MS SQL 2005.
>
> Jason
>
> On Wed, Oct 22, 2008 at 12:08 PM, Axton
<[EMAIL PROTECTED]> wrote:
>>
>> It should record the old and new ip in the event you perform
an
>> override, not when someone is authenticated without an
override.  Is
>> this the case?
>>
>> Axton Grams
>>
>> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller
<[EMAIL PROTECTED]>
>> wrote:
>> > ** I was trying to troubleshoot an issue with a user
getting an error
>> > that
>> > they were already connected from another machine.  I
figured no problem
>> > I
>> > can look at the logs and find the IP address of the already
connected
>> > machine.  Our ARS 7.0.01 patch 6 server is not capturing
the the IP
>> > addresses in the aruser.log or arerror.log.  I checked our
7.0 server
>> > (no
>> > patches) and it does capture the IP addresses.
>> >
>> > I search through 7.0.01 and 7.1 documentation but was not
able to find a
>> > references to this change.  The closest thing I found was
the section
>> > "IP
>> > address change does not require new login" in the 7.0.01
Release Notes.
>> >  I
>> > am figuring since the IP address is no longer the sole
factor in
>> > rejecting a
>> > connection that the IP was removed from the logs?
>> >
>> > Is the IP address also missing from the logs in ARS 7.1 or
is there a
>> > setting to add the IP address back to the logs?
>> >
>> > Thanks,
>> > Jason
>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers Are"
>> > html___
>>
>>
>>

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>
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Re: IP Conflict no longer captures IP addresses?

[Jason Miller]

Can anybody with ARS 7.1 confirm if the IP address is missing in their logs?

Jason

On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:

> Wow, looking though our logs, there are no IP's either.  We are on
> 7.0.1 patch 1 20070654.  Our entries look like this:
>
>
>   /* Wed Oct 22 2008
> 12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified Client
> - Override allowed)
>
> SunOS 5.9
>
> Axton Grams
>
> On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller <[EMAIL PROTECTED]>
> wrote:
> > ** Nope, doing an override does not capture the IP either.  Do your logs
> > capture the IP for an override?  What version are you running?
> >
> > I just looked through our archived logs and the last time an IP address
> was
> > captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in
> > March.  The old logs also show the IP for all of the conflict entries and
> > not just when there was an override.
> >
> > BTW, this is Windows 2003 with MS SQL 2005.
> >
> > Jason
> >
> > On Wed, Oct 22, 2008 at 12:08 PM, Axton <[EMAIL PROTECTED]> wrote:
> >>
> >> It should record the old and new ip in the event you perform an
> >> override, not when someone is authenticated without an override.  Is
> >> this the case?
> >>
> >> Axton Grams
> >>
> >> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]>
> >> wrote:
> >> > ** I was trying to troubleshoot an issue with a user getting an error
> >> > that
> >> > they were already connected from another machine.  I figured no
> problem
> >> > I
> >> > can look at the logs and find the IP address of the already connected
> >> > machine.  Our ARS 7.0.01 patch 6 server is not capturing the the IP
> >> > addresses in the aruser.log or arerror.log.  I checked our 7.0 server
> >> > (no
> >> > patches) and it does capture the IP addresses.
> >> >
> >> > I search through 7.0.01 and 7.1 documentation but was not able to find
> a
> >> > references to this change.  The closest thing I found was the section
> >> > "IP
> >> > address change does not require new login" in the 7.0.01 Release
> Notes.
> >> >  I
> >> > am figuring since the IP address is no longer the sole factor in
> >> > rejecting a
> >> > connection that the IP was removed from the logs?
> >> >
> >> > Is the IP address also missing from the logs in ARS 7.1 or is there a
> >> > setting to add the IP address back to the logs?
> >> >
> >> > Thanks,
> >> > Jason
> >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >> > html___
> >>
> >>
> >>
> ___
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> >
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>
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Re: IP Conflict no longer captures IP addresses?

[Jason Miller]

Sounds like you are just as surprised as I was yesterday when I told the
user "no problem, I can just look at the logs...".

Jason

On Wed, Oct 22, 2008 at 1:30 PM, Axton <[EMAIL PROTECTED]> wrote:

> Wow, looking though our logs, there are no IP's either.  We are on
> 7.0.1 patch 1 20070654.  Our entries look like this:
>
>
>   /* Wed Oct 22 2008
> 12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified Client
> - Override allowed)
>
> SunOS 5.9
>
> Axton Grams
>
> On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller <[EMAIL PROTECTED]>
> wrote:
> > ** Nope, doing an override does not capture the IP either.  Do your logs
> > capture the IP for an override?  What version are you running?
> >
> > I just looked through our archived logs and the last time an IP address
> was
> > captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in
> > March.  The old logs also show the IP for all of the conflict entries and
> > not just when there was an override.
> >
> > BTW, this is Windows 2003 with MS SQL 2005.
> >
> > Jason
> >
> > On Wed, Oct 22, 2008 at 12:08 PM, Axton <[EMAIL PROTECTED]> wrote:
> >>
> >> It should record the old and new ip in the event you perform an
> >> override, not when someone is authenticated without an override.  Is
> >> this the case?
> >>
> >> Axton Grams
> >>
> >> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]>
> >> wrote:
> >> > ** I was trying to troubleshoot an issue with a user getting an error
> >> > that
> >> > they were already connected from another machine.  I figured no
> problem
> >> > I
> >> > can look at the logs and find the IP address of the already connected
> >> > machine.  Our ARS 7.0.01 patch 6 server is not capturing the the IP
> >> > addresses in the aruser.log or arerror.log.  I checked our 7.0 server
> >> > (no
> >> > patches) and it does capture the IP addresses.
> >> >
> >> > I search through 7.0.01 and 7.1 documentation but was not able to find
> a
> >> > references to this change.  The closest thing I found was the section
> >> > "IP
> >> > address change does not require new login" in the 7.0.01 Release
> Notes.
> >> >  I
> >> > am figuring since the IP address is no longer the sole factor in
> >> > rejecting a
> >> > connection that the IP was removed from the logs?
> >> >
> >> > Is the IP address also missing from the logs in ARS 7.1 or is there a
> >> > setting to add the IP address back to the logs?
> >> >
> >> > Thanks,
> >> > Jason
> >> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers
> Are"
> >> > html___
> >>
> >>
> >>
> ___
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> >
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>
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Re: IP Conflict no longer captures IP addresses?

[Axton]

Wow, looking though our logs, there are no IP's either.  We are on
7.0.1 patch 1 20070654.  Our entries look like this:

   
  /* Wed Oct 22 2008
12:43:55.1121 */ IP CONFLICT  (client-type:Unidentified Client
- Override allowed)

SunOS 5.9

Axton Grams

On Wed, Oct 22, 2008 at 3:41 PM, Jason Miller <[EMAIL PROTECTED]> wrote:
> ** Nope, doing an override does not capture the IP either.  Do your logs
> capture the IP for an override?  What version are you running?
>
> I just looked through our archived logs and the last time an IP address was
> captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in
> March.  The old logs also show the IP for all of the conflict entries and
> not just when there was an override.
>
> BTW, this is Windows 2003 with MS SQL 2005.
>
> Jason
>
> On Wed, Oct 22, 2008 at 12:08 PM, Axton <[EMAIL PROTECTED]> wrote:
>>
>> It should record the old and new ip in the event you perform an
>> override, not when someone is authenticated without an override.  Is
>> this the case?
>>
>> Axton Grams
>>
>> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]>
>> wrote:
>> > ** I was trying to troubleshoot an issue with a user getting an error
>> > that
>> > they were already connected from another machine.  I figured no problem
>> > I
>> > can look at the logs and find the IP address of the already connected
>> > machine.  Our ARS 7.0.01 patch 6 server is not capturing the the IP
>> > addresses in the aruser.log or arerror.log.  I checked our 7.0 server
>> > (no
>> > patches) and it does capture the IP addresses.
>> >
>> > I search through 7.0.01 and 7.1 documentation but was not able to find a
>> > references to this change.  The closest thing I found was the section
>> > "IP
>> > address change does not require new login" in the 7.0.01 Release Notes.
>> >  I
>> > am figuring since the IP address is no longer the sole factor in
>> > rejecting a
>> > connection that the IP was removed from the logs?
>> >
>> > Is the IP address also missing from the logs in ARS 7.1 or is there a
>> > setting to add the IP address back to the logs?
>> >
>> > Thanks,
>> > Jason
>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> > html___
>>
>>
>> ___
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>
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Re: Problem Installing ARS 7.1

[Meyer, Jennifer L]

Sometimes it gets hung up.  I'm not sure why.  Glad it's working for you.

Jennfier

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, October 22, 2008 4:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Installing ARS 7.1

Hi Jennifer,

I tried that once and it failed in the end. Tried a second time and it took. 
Not sure why the installer thought I was doing an upgrade. I uninstalled ARS 
AND Sql before trying the install.In any case it is working now.

Thanks,
Brian


Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Meyer, Jennifer L
Sent: Wednesday, October 22, 2008 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Installing ARS 7.1
**
It's telling you that your current instance of ARSystem isn't upgradable, 
patchable, or reparable.  You want to say, Yes, you DO want to create ARSystem 
as a new AR System Server.

Jennifer
Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]
http://its.state.nc.us

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, October 22, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Problem Installing ARS 7.1


I am trying to rebuild by Dev b  x. Every time I try to install ARS I get an 
error message:

Could not connect to the ARSystem with the parameters given. Do you want to 
create ARSystem as a new AR System Server?

Any idea what this error means? I just did a clean install accepting all the 
defaults. We are on Server 2003/SQL 2000. I even did an uninstall of both ARS 
and SQL.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com
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Re: Problem Installing ARS 7.1

[Sokol, Brian]

Hi Jennifer,
 
I tried that once and it failed in the end. Tried a second time and it
took. Not sure why the installer thought I was doing an upgrade. I
uninstalled ARS AND Sql before trying the install.In any case it is
working now.
 
Thanks,
Brian
 
Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   




From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, October 22, 2008 3:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Installing ARS 7.1


** 

It's telling you that your current instance of ARSystem isn't
upgradable, patchable, or reparable.  You want to say, Yes, you DO want
to create ARSystem as a new AR System Server.

 

Jennifer 

Jennifer Meyer

919-754-6543
[EMAIL PROTECTED]  

http://its.state.nc.us  



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian
Sent: Wednesday, October 22, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Problem Installing ARS 7.1

 

I am trying to rebuild by Dev b  x. Every time I try to install ARS I
get an error message: 

Could not connect to the ARSystem with the parameters given. Do you want
to create ARSystem as a new AR System Server? 

Any idea what this error means? I just did a clean install accepting all
the defaults. We are on Server 2003/SQL 2000. I even did an uninstall of
both ARS and SQL.

Brian Sokol 
Manager, Desktop Services 
Scholastic Inc. 
557 Broadway 
NY, NY 10012 
(212) 343-6494 
http://www.Scholastic.com   

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Re: Problem Installing ARS 7.1

[Meyer, Jennifer L]

It's telling you that your current instance of ARSystem isn't upgradable, 
patchable, or reparable.  You want to say, Yes, you DO want to create ARSystem 
as a new AR System Server.

Jennifer
Jennifer Meyer
919-754-6543
[EMAIL PROTECTED]
http://its.state.nc.us

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Sokol, Brian
Sent: Wednesday, October 22, 2008 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Problem Installing ARS 7.1


I am trying to rebuild by Dev box. Every time I try to install ARS I get an 
error message:

Could not connect to the ARSystem with the parameters given. Do you want to 
create ARSystem as a new AR System Server?

Any idea what this error means? I just did a clean install accepting all the 
defaults. We are on Server 2003/SQL 2000. I even did an uninstall of both ARS 
and SQL.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com

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Re: IP Conflict no longer captures IP addresses?

[Jason Miller]

Nope, doing an override does not capture the IP either.  Do your logs
capture the IP for an override?  What version are you running?

I just looked through our archived logs and the last time an IP address was
captured is right before we went from 7.0 no patch to 7.0.01 patch 6 in
March.  The old logs also show the IP for all of the conflict entries and
not just when there was an override.

BTW, this is Windows 2003 with MS SQL 2005.

Jason

On Wed, Oct 22, 2008 at 12:08 PM, Axton <[EMAIL PROTECTED]> wrote:

> It should record the old and new ip in the event you perform an
> override, not when someone is authenticated without an override.  Is
> this the case?
>
> Axton Grams
>
> On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]>
> wrote:
> > ** I was trying to troubleshoot an issue with a user getting an error
> that
> > they were already connected from another machine.  I figured no problem I
> > can look at the logs and find the IP address of the already connected
> > machine.  Our ARS 7.0.01 patch 6 server is not capturing the the IP
> > addresses in the aruser.log or arerror.log.  I checked our 7.0 server (no
> > patches) and it does capture the IP addresses.
> >
> > I search through 7.0.01 and 7.1 documentation but was not able to find a
> > references to this change.  The closest thing I found was the section "IP
> > address change does not require new login" in the 7.0.01 Release Notes.
>  I
> > am figuring since the IP address is no longer the sole factor in
> rejecting a
> > connection that the IP was removed from the logs?
> >
> > Is the IP address also missing from the logs in ARS 7.1 or is there a
> > setting to add the IP address back to the logs?
> >
> > Thanks,
> > Jason
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>

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Problem Installing ARS 7.1

[Sokol, Brian]

I am trying to rebuild by Dev box. Every time I try to install ARS I get
an error message:

Could not connect to the ARSystem with the parameters given. Do you want
to create ARSystem as a new AR System Server?

Any idea what this error means? I just did a clean install accepting all
the defaults. We are on Server 2003/SQL 2000. I even did an uninstall of
both ARS and SQL.

Brian Sokol
Manager, Desktop Services
Scholastic Inc.
557 Broadway
NY, NY 10012
(212) 343-6494
http://www.Scholastic.com


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Re: IP Conflict no longer captures IP addresses?

[Axton]

It should record the old and new ip in the event you perform an
override, not when someone is authenticated without an override.  Is
this the case?

Axton Grams

On Wed, Oct 22, 2008 at 3:02 PM, Jason Miller <[EMAIL PROTECTED]> wrote:
> ** I was trying to troubleshoot an issue with a user getting an error that
> they were already connected from another machine.  I figured no problem I
> can look at the logs and find the IP address of the already connected
> machine.  Our ARS 7.0.01 patch 6 server is not capturing the the IP
> addresses in the aruser.log or arerror.log.  I checked our 7.0 server (no
> patches) and it does capture the IP addresses.
>
> I search through 7.0.01 and 7.1 documentation but was not able to find a
> references to this change.  The closest thing I found was the section "IP
> address change does not require new login" in the 7.0.01 Release Notes.  I
> am figuring since the IP address is no longer the sole factor in rejecting a
> connection that the IP was removed from the logs?
>
> Is the IP address also missing from the logs in ARS 7.1 or is there a
> setting to add the IP address back to the logs?
>
> Thanks,
> Jason
> __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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IP Conflict no longer captures IP addresses?

[Jason Miller]

I was trying to troubleshoot an issue with a user getting an error that they
were already connected from another machine.  I figured no problem I can
look at the logs and find the IP address of the already connected machine.
Our ARS 7.0.01 patch 6 server is not capturing the the IP addresses in the
aruser.log or arerror.log.  I checked our 7.0 server (no patches) and it
does capture the IP addresses.

I search through 7.0.01 and 7.1 documentation but was not able to find a
references to this change.  The closest thing I found was the section "IP
address change does not require new login" in the 7.0.01 Release Notes.  I
am figuring since the IP address is no longer the sole factor in rejecting a
connection that the IP was removed from the logs?

Is the IP address also missing from the logs in ARS 7.1 or is there a
setting to add the IP address back to the logs?

Thanks,
Jason

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JOB: Column Technologies seeking Senior & Mid Level Remedy Consultants based in Dallas or Houston

[Melissa Wish]

We are seeking Mid and Senior level Remedy Consultants based in Texas-
preferably Houston or Dallas.

 

*These are permanent positions with generous salary, bonus, benefits and
vacation packages.  Senior Level Candidates must have ITSM implementation
experience.

 

If you're interested please email me your resume as a PDF or MS Word
document and we can coordinate a time to talk.

 

The job description is below.

 

You will be employed at Column Technologies as a Remedy Consulting
Applications Engineer to architect, deploy, support, and in some cases,
train the Remedy product for our growing global customer base. Your
responsibilities will include but are not limited to:

* Install and configuration BMC Remedy applications
* Customize BMC Remedy applications

* Implement integrations with BMC Remedy applications

* Troubleshoot and support BMC Remedy based applications and systems

* Draft technical installation, configuration and customization
specification documents

* Conduct requirements gathering workshops

* Draft use cases and functional requirements documents

* Communicate strategies and best practices for product implementation

* Design custom or product-based solutions based on BMC Remedy applications

* Demonstrate BMC Remedy products to customers

* Respond to customer requests for product or solution information

* Estimate level of effort to design or deploy products or solutions

* Draft proposals and statements of work for solutions

* Provide technical assistance in a pre-sales capacity


You will primarily serve our customers who are located in the Southwest but
travel will be required based on project needs.

Thanks!

 

Melissa Wish 
Corporate Recruiter 
Column Technologies, Inc. 
Home Office: 718-399-2136 
Cell/Evenings: 917-748-7104 
E-Fax: 646-349-3799 
Email: [EMAIL PROTECTED] 
www.columnit.com 

BMC Remedy Partner of the Year 2000 - 2004  

BMC Solution Partner of the Year 2004 - 2006  

BMC Fastest Growing Worldwide Partner - 2006 

Inc. 500 Fastest Growing Private Companies - 2006 

BMC 2007 Americas and Worldwide Top Solution Provider

VARBusiness- North America's Largest 500 IT Solution Providers, 2007

 

 

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Patch 8 Incident Management

[Shafqat Ayaz]

Hi All
has anyone installed or is running Patch 8 of Incident Management?
We are looking to upgrade to this patch, but have heard that this patch is 
dependant on Patch 7, and Patch 7 must be installed first. Also I have been 
told that most of my customizations will be over-written by these patches. Is 
this correct? does someone have any info on these patches.
 
 
thanks very much
 
shafqat






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Re: RPC Question

[Walters, Mark]

No, use of the portmapper is optional.  However, if you do NOT specify a port 
with TCD-Specific-Port then you must use the portmapper.  In this case the 
portmapper will get a port assigned by the OS. If you do specify a port you MAY 
also choose to use the portmapper.  In this case the server registers the port 
with the portmapper so that clients that do not know the port can find the 
server.
 
If you're running multiple servers on the same system (I have test servers with 
mutliple versions from 4.5.2 thru 7.5 running) I'd recommend you consider not 
using the portmapper - this way you have to specify a port when connecting, 
which may make it less likely you'll get connected to the wrong one by 
mistake
 
Mark



From: Action Request System discussion list(ARSList) on behalf of Steve McDonald
Sent: Wed 22/10/2008 18:56
To: arslist@ARSLIST.ORG
Subject: Re: RPC Question


** 
I understand the can only use for one concept but MUST I use portmapper at all?
 


 
On Wed, Oct 22, 2008 at 10:49 AM, Frank Caruso <[EMAIL PROTECTED]> wrote:


Yes
One can use pmapper on only one and the other will need to be assigned 
a specific TCP port. The server install talks about this.

On Oct 22, 2008, at 1:30 PM, Steve McDonald <[EMAIL PROTECTED]> wrote:



** 

Hello All!

I need to intall 2 servers on a single machine.  Do I NEED to 
set one of the severs to use portmapper?  I installed the first and am having 
quirky problems.  If I "rpcinfo -p" the server there are no RPC ports assined 
to Remedy.  I have confirmed the /etc/rpc file has been updated to include the 
Remedy RPC ports.

Exporting is a big problem.  I can export a single form, but if 
I try to export all forms(75) it goes away forever.

Of course Remedy support has not been much help.

ARSystem v7.1
SunOS 5.10
Informix 10.00.FC7


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Re: RPC Question

[Steve McDonald]

I understand the can only use for one concept but MUST I use portmapper at
all?




On Wed, Oct 22, 2008 at 10:49 AM, Frank Caruso <[EMAIL PROTECTED]>wrote:

> Yes
> One can use pmapper on only one and the other will need to be assigned a
> specific TCP port. The server install talks about this.
>
> On Oct 22, 2008, at 1:30 PM, Steve McDonald <[EMAIL PROTECTED]>
> wrote:
>
> **
>>
>> Hello All!
>>
>> I need to intall 2 servers on a single machine.  Do I NEED to set one of
>> the severs to use portmapper?  I installed the first and am having quirky
>> problems.  If I "rpcinfo -p" the server there are no RPC ports assined to
>> Remedy.  I have confirmed the /etc/rpc file has been updated to include the
>> Remedy RPC ports.
>>
>> Exporting is a big problem.  I can export a single form, but if I try to
>> export all forms(75) it goes away forever.
>>
>> Of course Remedy support has not been much help.
>>
>> ARSystem v7.1
>> SunOS 5.10
>> Informix 10.00.FC7
>>
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Re: Email Engine stops sending Emails

[Payne, George]

Let's see if I can summarize what I've done to combat this.

I've created a backend form to hold the data on "Oldest Unsent Email
Message".  I have an escalation that runs every half hour to set a flag
if the email service needs to be restarted.

I have a filter that runs on modifications to that form that checks that
flag, does some set fields and then fires a RUN PROCESS to STOP the
email service.  Then ARMONITOR will restart it.  And, USUALLY, the email
will start flowing again.

Write me back if you'd like better detail.

Gp
 
George Payne
Corporate Applications Developer
Electric Reliability Council of Texas
(512) 248-3940
[EMAIL PROTECTED]
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: Tuesday, October 21, 2008 2:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Email Engine stops sending Emails

I would call it clueless as well as stateless; we have had plenty of
trouble with it (7.1.00.002 and 004 on Win2K3 Ent x64).  If the service
crashes it can be set to restart (at the service level), but more often
than not it crashes the java and the service hangs in a state where it
cannot stop, much less restart properly.  As far as connecting to the
mailbox, it will lose its connection (MAPI) to my Exchange server
whenever that service stops to run a backup, and note the error in the
AR System Email Error Logs, but since the service is still running it
just picks up the connection again on the next polling cycle.  The
service has to be running, or it will not try to reconnect; there isn't
anything like the armonitor that is trying to restart the aremaild if it
dies. The problem is always when the aremaild process hangs with a java
error, usually without crashing the Windows service so that it can
detect the stop and attempt a new start.

Support has us on a debug build of 7.1.00.004 right now that behaves
strangely, but is not crashing unless I induce that by sending it one
incoming email message that has proven deadly (why that one, we don't
know - we think it has hidden characters in it or something).

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Darrell Reading
> Sent: Tuesday, October 21, 2008 1:07 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine stops sending Emails
>
> Remedy is stateless as far as client/server.  I don't know however if
> the java email process is stateless as well.  Anyone?
>
>
> Darrell Reading Systems Engineer
> Phone 479.204.5739
> [EMAIL PROTECTED]
>
> Wal-Mart Stores, Inc.
> 805 Moberly Lane, MS-0560-68
> Bentonville, AR 72716
> Save Money. Live Better
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Bala Patel
> Sent: Tuesday, October 21, 2008 09:59
> To: arslist@ARSLIST.ORG
> Subject: Re: Email Engine stops sending Emails
>
> Hi,
>
> Yes, I see that it lost connection to the smtp sever.  I would think
> that if the email engine would have an issue with connecting then it
> would try again per the polling setting.
>
> Thanks,
>
> Bala
>
>
>
> - Original Message 
> From: "Chowdhury, Tauf" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tuesday, October 21, 2008 10:42:47 AM
> Subject: Re: Email Engine stops sending Emails
>
> **
> Bala,
> Have you checked for any entries in the AR
> System Email Error Logs form?
> Do you have any mail filtering appliances
> that are relaying your messages?
>
> TaufChowdhury |ForestLaboratories, Inc.
> Sr. Analyst
> Office:
> 631.858.7765
>
>
> 
>
> From:Action Request
>
>
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>
> -
> **
> This email and any files transmitted with it are confidential and
> intended solely for the individual or entity to whom they are
> addressed. If you have received this email in error destroy it
> immediately.
> **
> Wal-Mart Confidential
> **
>
>
>
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Re: RPC Question

[LJ Longwing]

No...at least one of them needs to have a configured port, but both of them
can use configured ports, and you don't NEED to have either of them register
with portmapper.

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Steve McDonald
Sent: Wednesday, October 22, 2008 11:31 AM
To: arslist@ARSLIST.ORG
Subject: RPC Question


** 
Hello All!
 
I need to intall 2 servers on a single machine.  Do I NEED to set one of the
severs to use portmapper?  I installed the first and am having quirky
problems.  If I "rpcinfo -p" the server there are no RPC ports assined to
Remedy.  I have confirmed the /etc/rpc file has been updated to include the
Remedy RPC ports.
 
Exporting is a big problem.  I can export a single form, but if I try to
export all forms(75) it goes away forever.
 
Of course Remedy support has not been much help.
 
ARSystem v7.1
SunOS 5.10
Informix 10.00.FC7
 
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Re: RPC Question

[Frank Caruso]

Yes
One can use pmapper on only one and the other will need to be assigned  
a specific TCP port. The server install talks about this.


On Oct 22, 2008, at 1:30 PM, Steve McDonald <[EMAIL PROTECTED] 
> wrote:



**
Hello All!

I need to intall 2 servers on a single machine.  Do I NEED to set  
one of the severs to use portmapper?  I installed the first and am  
having quirky problems.  If I "rpcinfo -p" the server there are no  
RPC ports assined to Remedy.  I have confirmed the /etc/rpc file has  
been updated to include the Remedy RPC ports.


Exporting is a big problem.  I can export a single form, but if I  
try to export all forms(75) it goes away forever.


Of course Remedy support has not been much help.

ARSystem v7.1
SunOS 5.10
Informix 10.00.FC7

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers  
Are" html___


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RPC Question

[Steve McDonald]

Hello All!

I need to intall 2 servers on a single machine.  Do I NEED to set one of the
severs to use portmapper?  I installed the first and am having quirky
problems.  If I "rpcinfo -p" the server there are no RPC ports assined to
Remedy.  I have confirmed the /etc/rpc file has been updated to include the
Remedy RPC ports.

Exporting is a big problem.  I can export a single form, but if I try to
export all forms(75) it goes away forever.

Of course Remedy support has not been much help.

ARSystem v7.1
SunOS 5.10
Informix 10.00.FC7

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Re: Profile Permissions....

[Richard Copits]

OK. Thank you!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LisaD
Sent: Wednesday, October 22, 2008 12:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Profile Permissions

You can create a People Template and assign Permissions, but
unfortunately
the People Templates in ITSM do not allow you to attach roles in the
template.  This will get you halfway there.  

If you have a large amount of People records to create, you may use the
data
import spreadsheets where you can specify the roles as well.  Use you
best
judgement because the time it takes for you to complete the spreadsheet
could be more time than just relating the roles in the tool directly. 


Richard Copits wrote:
> 
> I have several new users to add to 7.1 all of which would have the
same
> roles and
> 
> permissions as one of the existing users. Is it possible to copy the
> contents of one
> 
> users profile to another? Sorry if it's obvious but  we're still
> learning as we go...
> 
> Thanks.
> 
> 
> 
> Portions of this message may be confidential under an exemption to
Ohio's
> public records law or under a legal privilege. If you have received
this
> message in error or due to an unauthorized transmission or
interception,
> please delete all copies from your system without disclosing, copying,
or
> transmitting this message.
> 
>

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> 
> 


-
Lisa D
-- 
View this message in context:
http://www.nabble.com/Profile-Permissions-tp20111423p20114661.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.


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Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: $application$ null

[Brien Dieterle]

:-)  Believe me the more you read on this, the more confusing it gets.  We
do use applications (associating forms to those applications, etc).  There
is even a default application called "AR System Administration".   Since
this application is a "deployable" application, it gets it's own header on
the Application List on the Home Page (local applications do not).  However,
the clickable links below this are still Entry Points defined on the forms
within that application-- thus even these are not "application mode"
links.   I'm not even sure if we want "application mode" anyway, since by
default it seems to want to cordon you off from anything not in the
application-- and with the user tool it always seems to want to make you log
in again in an entirely new instance of the User Tool.

So, I suppose I will do without $Application$.  We prefix our forms with an
acroynm of the application, ie: "Helpdesk" becomes "HD: new employee form",
etc, so I more-or-less capture application information anyway.

Thanks!

Brien

On Wed, Oct 22, 2008 at 9:18 AM, jham36 <[EMAIL PROTECTED]> wrote:

> I was just doing some more reading and it is a little confusing on how
> it works.  You may need to add entry points to the forms within the
> application.
>
>
> James Hamilton
> Business Systems Manager
> The NPD Group, Inc.
> 900 West Shore Road
> Port Washington, NY 11050 USA
> + 1.516.625.2468
>
> On Oct 22, 12:16 pm, jham36 <[EMAIL PROTECTED]> wrote:
> > I think what you may need to do is to create an Application.  Define
> > the forms in the application.  Choose one of the forms as your primary
> > form within the application properties.  Do not set an entry point on
> > any form.  Applications should automatically appear on the Home Page
> > in alphabetical order as long as a user has permission to it.
> > I have not tested this, but according to the admin tool help file, it
> > should work.
> >
> > James Hamilton
> > Business Systems Manager
> > The NPD Group, Inc.
> > 900 West Shore Road
> > Port Washington, NY 11050 USA
> > + 1.516.625.2468
> >
> > On Oct 21, 7:09 pm, Brien Dieterle
> >
> >
> >
> >
> >
> > <[EMAIL PROTECTED]> wrote:
> > > I'm adding a little "report problem" button to a lot of our custom
> forms to
> > > basically submits a bug report for the form.  I am capturing the Form,
> View,
> > > etc.   I wanted to captured Application but it is null unless you open
> the
> > > actual application, which we apparently have not been doing :-)
> >
> > > From the manual:
> > > $APPLICATION$: The name (not label) of the currently running
> application. On
> > > the web client, this keyword is set to NULL when the form is opened
> from a
> > > URL that does not include the application's name. In BMC Remedy User,
> this
> > > keyword is set to NULL when the form is opened outside of an
> application.
> >
> > > Ok, so, have we been using (local) Applications all wrong?  We set the
> Entry
> > > Point on the Primary Form for each application so that it shows up on
> the
> > > Home Page "application" list.  Clicking these actually bypasses the
> > > "application mode" completely and is like opening and independent form.
> > > Everything in the manual seems to suggest than an "Application List"
> (such
> > > as on the homepage) is composed of links to Applications and yet...
>  they
> > > are not.
> >
> > > From the manual:
> > > Presenting applications to users:
> > > The typical or default method to present an application to users is to
> > > define entry points that appear in a home page, as explained in Chapter
> 9,
> > > "Defining entry points and home pages."
> >
> > > Are there any suggestions for enforcing $application$ usage rather than
> > > direct forms?  I couldn't see any way to get a true "application" link
> to
> > > appear on the Home page.
> > > for instance here is an "actual application" URL:
> >
> > >http://server/arsys/*apps*/server/AR+System+Administration
> >
> > > but the link on the Home Page is to the *form*:
> >
> > >http://server/arsys/*forms*/server/AR+System+Administration%3A+Consol.
> ..
> >
> > > As always, if there is a better way to skin this cat (bug reporting) I
> am
> > > all ears!
> >
> > > Thanks!
> >
> > > Brien
> >
> > >
> ___­­
> > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
> >
> >
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> quoted text -
> >
> > - Show quoted text -
>
>
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_

Re: Profile Permissions....

[LisaD]

You can create a People Template and assign Permissions, but unfortunately
the People Templates in ITSM do not allow you to attach roles in the
template.  This will get you halfway there.  

If you have a large amount of People records to create, you may use the data
import spreadsheets where you can specify the roles as well.  Use you best
judgement because the time it takes for you to complete the spreadsheet
could be more time than just relating the roles in the tool directly. 


Richard Copits wrote:
> 
> I have several new users to add to 7.1 all of which would have the same
> roles and
> 
> permissions as one of the existing users. Is it possible to copy the
> contents of one
> 
> users profile to another? Sorry if it's obvious but  we're still
> learning as we go...
> 
> Thanks.
> 
> 
> 
> Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message.
> 
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> 
> 


-
Lisa D
-- 
View this message in context: 
http://www.nabble.com/Profile-Permissions-tp20111423p20114661.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Re: $application$ null

[jham36]

I was just doing some more reading and it is a little confusing on how
it works.  You may need to add entry points to the forms within the
application.


James Hamilton
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA
+ 1.516.625.2468

On Oct 22, 12:16 pm, jham36 <[EMAIL PROTECTED]> wrote:
> I think what you may need to do is to create an Application.  Define
> the forms in the application.  Choose one of the forms as your primary
> form within the application properties.  Do not set an entry point on
> any form.  Applications should automatically appear on the Home Page
> in alphabetical order as long as a user has permission to it.
> I have not tested this, but according to the admin tool help file, it
> should work.
>
> James Hamilton 
> Business Systems Manager
> The NPD Group, Inc.
> 900 West Shore Road
> Port Washington, NY 11050 USA 
> + 1.516.625.2468
>
> On Oct 21, 7:09 pm, Brien Dieterle
>
>
>
>
>
> <[EMAIL PROTECTED]> wrote:
> > I'm adding a little "report problem" button to a lot of our custom forms to
> > basically submits a bug report for the form.  I am capturing the Form, View,
> > etc.   I wanted to captured Application but it is null unless you open the
> > actual application, which we apparently have not been doing :-)
>
> > From the manual:
> > $APPLICATION$: The name (not label) of the currently running application. On
> > the web client, this keyword is set to NULL when the form is opened from a
> > URL that does not include the application's name. In BMC Remedy User, this
> > keyword is set to NULL when the form is opened outside of an application.
>
> > Ok, so, have we been using (local) Applications all wrong?  We set the Entry
> > Point on the Primary Form for each application so that it shows up on the
> > Home Page "application" list.  Clicking these actually bypasses the
> > "application mode" completely and is like opening and independent form.
> > Everything in the manual seems to suggest than an "Application List" (such
> > as on the homepage) is composed of links to Applications and yet...  they
> > are not.
>
> > From the manual:
> > Presenting applications to users:
> > The typical or default method to present an application to users is to
> > define entry points that appear in a home page, as explained in Chapter 9,
> > "Defining entry points and home pages."
>
> > Are there any suggestions for enforcing $application$ usage rather than
> > direct forms?  I couldn't see any way to get a true "application" link to
> > appear on the Home page.
> > for instance here is an "actual application" URL:
>
> >http://server/arsys/*apps*/server/AR+System+Administration
>
> > but the link on the Home Page is to the *form*:
>
> >http://server/arsys/*forms*/server/AR+System+Administration%3A+Consol...
>
> > As always, if there is a better way to skin this cat (bug reporting) I am
> > all ears!
>
> > Thanks!
>
> > Brien
>
> > ___­­
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum Sponsor:www.rmsportal.comARSlist:"Where the Answers Are"
>
> ___­
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> quoted text -
>
> - Show quoted text -

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Re: $application$ null

[jham36]

I think what you may need to do is to create an Application.  Define
the forms in the application.  Choose one of the forms as your primary
form within the application properties.  Do not set an entry point on
any form.  Applications should automatically appear on the Home Page
in alphabetical order as long as a user has permission to it.
I have not tested this, but according to the admin tool help file, it
should work.

James Hamilton 
Business Systems Manager
The NPD Group, Inc.
900 West Shore Road
Port Washington, NY 11050 USA 
+ 1.516.625.2468

On Oct 21, 7:09 pm, Brien Dieterle
<[EMAIL PROTECTED]> wrote:
> I'm adding a little "report problem" button to a lot of our custom forms to
> basically submits a bug report for the form.  I am capturing the Form, View,
> etc.   I wanted to captured Application but it is null unless you open the
> actual application, which we apparently have not been doing :-)
>
> From the manual:
> $APPLICATION$: The name (not label) of the currently running application. On
> the web client, this keyword is set to NULL when the form is opened from a
> URL that does not include the application's name. In BMC Remedy User, this
> keyword is set to NULL when the form is opened outside of an application.
>
> Ok, so, have we been using (local) Applications all wrong?  We set the Entry
> Point on the Primary Form for each application so that it shows up on the
> Home Page "application" list.  Clicking these actually bypasses the
> "application mode" completely and is like opening and independent form.
> Everything in the manual seems to suggest than an "Application List" (such
> as on the homepage) is composed of links to Applications and yet...  they
> are not.
>
> From the manual:
> Presenting applications to users:
> The typical or default method to present an application to users is to
> define entry points that appear in a home page, as explained in Chapter 9,
> "Defining entry points and home pages."
>
> Are there any suggestions for enforcing $application$ usage rather than
> direct forms?  I couldn't see any way to get a true "application" link to
> appear on the Home page.
> for instance here is an "actual application" URL:
>
> http://server/arsys/*apps*/server/AR+System+Administration
>
> but the link on the Home Page is to the *form*:
>
> http://server/arsys/*forms*/server/AR+System+Administration%3A+Consol...
>
> As always, if there is a better way to skin this cat (bug reporting) I am
> all ears!
>
> Thanks!
>
> Brien
>
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Re: Remedy IVR integration via mid-tier

[Mark Gemmell]

Hi Aniruddha,

I have been meaning to answer this mail for a little while...

You asked about IVR integration with mid tier. 

We have done this and have it running in several production systems.

Let me know if I can help you with anything.

Cheers

Mark

REM Solutions
Madrid
Spain



Date:Mon, 13 Oct 2008 08:23:33 -0700
From:Vyom Labs - ITSM Support <[EMAIL PROTECTED]>
Subject: Remedy IVR integration via mid-tier

**
Hi,We want to integrate Remedy with IVR via mid-tier.Remed=
y-IVR integration using user tool is working fine and now we want to achiev=
e the same through mid-tier.Has anyone achieved the same earlier?Any help is appreciated.TIA,Aniruddha





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Re: menus choices

[Daniele B.]

Thanks Jason,

problem solved!

Best Regards

Daniele

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Re: Profile Permissions....

[Roger Justice]

Create a template.


-Original Message-
From: Richard Copits <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wed, 22 Oct 2008 9:03 am
Subject: Profile Permissions


** 

I have several new users to add to 7.1 all of which would have the same roles 
and

permissions as one of the existing users. Is it possible to copy the contents 
of one

users profile to another? Sorry if it’s obvious but  we’re still learning as we 
go…

Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
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Profile Permissions....

[Richard Copits]

I have several new users to add to 7.1 all of which would have the same
roles and

permissions as one of the existing users. Is it possible to copy the
contents of one

users profile to another? Sorry if it's obvious but  we're still
learning as we go...

Thanks.



Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: menus choices

[Carey Matthew Black]

Daniele,

If I am understanding you correctly then the property of the field
that you are trying to change is the 'Display' --> 'Display Type'
setting. Is that correct? If so then that property can not be changed
by a "Change Field" Action in an Active Link. You will need to use two
fields that are positioned in the same location (stacked one on top of
the other) and use two "Change Field" actions to Hide the field that
should not be displayed and to show the field that should be
displayed. You likely will also want to use an active link on
Submit/Modify/Search that would move the data from one of the two
fields into the other field. (So one of the two fields should likely
be a Display only field and the other may or may not hold data for
your application.)

I hope that helps.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Wed, Oct 22, 2008 at 4:46 AM, Daniele B. <[EMAIL PROTECTED]> wrote:
> Hello Listers,
>
> Since this is my first post, be kind ok? :-)
>
> This is my question:
> In a form there are two field linked to relative menus.
> If an user select "A" from the first menu I need to put the second
> menu to Display Tipe: Drop-Down list.
> Else (if the user select from the first menu a value != A) users have
> to edit the second field  or select from second menu ( Display Tipe:
> Edit).
>
> Does anyone have any thoughts or suggestions?
>
> TIA
>
> Daniele

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Re: Postgres Plugin

[Henry K Feusi]

Slightly off topic, but if you look at the Linux Install script for 
arserver 7.x, you will see "support" for MySQL that has been commented 
out. No doubt someone at BMC was playing with arserver running on top of 
MySQL and left some of the installer code in the production install 
script.


H.






LJ Longwing <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)" 

09/09/2008 11:19 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: Postgres Plugin






** 
Well...from that perspective...I'm not sure how successful you will 
be...but good luck...:)...if you get this to work I KNOW for sure that the 
community would be interested in knowing about it because you will have 
Remedy running on an open source DB...which is something we have been 
looking for for quite some time

From: Action Request System discussion list(ARSList) 
[mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Sunday, September 07, 2008 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Postgres Plugin

** 
I did mean run Remedy on enterprisesb. As I understand enterprisedb it is 
a shim for postgresql that makes it look like oracle. 

So if you have an oracle based app you should be able to run it on 
ppstgres if you have enterprisesb. Which I think is an amazing feat.

Obviously less cost and the enterprisesb people will say better 
performance too..

-John


Sent from my iPhone

On Sep 6, 2008, at 9:41 PM, LJ Longwing <[EMAIL PROTECTED]> wrote:

** 
Oh...my badI thought he meant to run Remedy on EnterpriseDB...:)

From: Action Request System discussion list(ARSList) [
mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Saturday, September 06, 2008 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Postgres Plugin

** 
My understanding is that ARDBC Plugin could attach to any 
database\external source of data. I would think it would not matter what 
the database because the plugin would make it seamless to ARS.

On Sat, Sep 6, 2008 at 12:44 PM, LJ Longwing <[EMAIL PROTECTED]> 
wrote:
** 
Last time I looked at the compatibility matrix, Postgres was not on the 
supported DB list.

From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of John
Sent: Friday, September 05, 2008 8:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Postgres Plugin

** Followup -- has anybody tried EnterpriseDB with Remedy? 

-John


-- 
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
[EMAIL PROTECTED]

On Sep 5, 2008, at 2:54 PM, Frank Caruso wrote:

** 
Has anyone out there written a custom plugin to connect to Postgress?
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Re: RE menus choices

[Daniele B.]

Thanks for your replies!
I try to explain better the problem...
I always have to display the second menu.
When the first field value is "A" the second field Display Type must
be "Drop-Down list".
In the other cases the second field Display Type must be "Edit".
I have not found the way to change only display type of a field, and
so I am implementing jason's solution...

bye
Daniele

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RE menus choices

[Claire Boura]

Cordialement
Hi,


Another way is
1- to have a field with a menu attached  $NULL$ (this is the value to declare 
in the Menu name)  declared on the form : when you display this form you see 
the field without the drop down list
2- When you want to see a menu attached to the field ,  have an AL with a 
change field and attach in "attach menu to field" the desired menu
==> the field is displayed as a character field with the dropdown list

It works fine in V6.3

Claire






  "Daniele B." <[EMAIL PROTECTED]>  

   
  Envoyé par : "Action Request System discussion list(ARSList)" 
   




  A 

 arslist@ARSLIST.ORG

  22/10/2008 10:46  

 cc 





  Objet 
 Veuillez répondre à
 menus choices  

 arslist@ARSLIST.ORG





















Hello Listers,

Since this is my first post, be kind ok? :-)

This is my question:
In a form there are two field linked to relative menus.
If an user select "A" from the first menu I need to put the second
menu to Display Tipe: Drop-Down list.
Else (if the user select from the first menu a value != A) users have
to edit the second field  or select from second menu ( Display Tipe:
Edit).

Does anyone have any thoughts or suggestions?

TIA

Daniele

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This message originated from

Re: menus choices

[Sreenivas]

Hi Daniele,

Create an AL with Change Field action. You can attach a menu when the value
selectd as "A" else donot attach a menu to the second field. You can attach
a menu by selecting option *Attach Menu to Field. *I hope your problem
solved.

Thanks,
Sree

On Wed, Oct 22, 2008 at 3:55 PM, Jason <[EMAIL PROTECTED]> wrote:

> **  You can use the Change Field action in an active link to change the
> menu on the field. However, you can't add a menu to a field that doesn't
> already have one attached and you can't remove a menu from a field that has
> a menu attached. To work around the issue. Create 2 fields with the same
> display name and put them on top of eachother. Add the menu to 1 of them.
> Use active links to show/hide the correct field and change the menu. For
> easy reporting. You could add a couple filters to the form to sync the data
> in the 2 fields.
>
>
>
> Jason
>
> - Original Message 
> From: Daniele B. <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wednesday, October 22, 2008 11:46:02 AM
> Subject: menus choices
>
> Hello Listers,
>
> Since this is my first post, be kind ok? :-)
>
> This is my question:
> In a form there are two field linked to relative menus.
> If an user select "A" from the first menu I need to put the second
> menu to Display Tipe: Drop-Down list.
> Else (if the user select from the first menu a value != A) users have
> to edit the second field  or select from second menu ( Display Tipe:
> Edit).
>
> Does anyone have any thoughts or suggestions?
>
> TIA
>
> Daniele
>
>
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Re: menus choices

[Jason]

You can use the Change Field action in an active link to change the menu on the 
field. However, you can't add a menu to a field that doesn't already have one 
attached and you can't remove a menu from a field that has a menu attached. To 
work around the issue. Create 2 fields with the same display name and put them 
on top of eachother. Add the menu to 1 of them. Use active links to show/hide 
the correct field and change the menu. For easy reporting. You could add a 
couple filters to the form to sync the data in the 2 fields.



Jason



- Original Message 
From: Daniele B. <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 22, 2008 11:46:02 AM
Subject: menus choices

Hello Listers,

Since this is my first post, be kind ok? :-)

This is my question:
In a form there are two field linked to relative menus.
If an user select "A" from the first menu I need to put the second
menu to Display Tipe: Drop-Down list.
Else (if the user select from the first menu a value != A) users have
to edit the second field  or select from second menu ( Display Tipe:
Edit).

Does anyone have any thoughts or suggestions?

TIA

Daniele

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menus choices

[Daniele B.]

Hello Listers,

Since this is my first post, be kind ok? :-)

This is my question:
In a form there are two field linked to relative menus.
If an user select "A" from the first menu I need to put the second
menu to Display Tipe: Drop-Down list.
Else (if the user select from the first menu a value != A) users have
to edit the second field  or select from second menu ( Display Tipe:
Edit).

Does anyone have any thoughts or suggestions?

TIA

Daniele

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Re: Problems calling java api from filter.

[Sergio Tomillero]

Hi all, 

Thanks to everybody for having answered my message and for your comments. I
have been reviewing and I have found what I guess the root of the problem
could be. 

In active link the indicated is the next: 

$PROCESS$ @@:java -Dentorno=. 

But if it does not run in filter, is possible that the syntax is incorrect,
and the correct could be: 

java -Dentorno=. 

That is to say without '$PROCESS$ @@:'. In both cases, the instruction is
assigned to a field by a Set Field action. 

Due to it all is in the customer's server and I do not have directly access
to it, up to the next Monday they will not be able to modify the filter and
testing. In case it failed, I will go on testing taking into account your
advices. Anyway I will keep you informed updating with the result. 

Thanks, 
Sergio Tomillero 

Sergio Tomillero wrote:
> 
> Hello People
> 
> I have a strange problem with an java api. The api is correct but it only
> runs from active link. 
> 
> If I execute the api from the server's command line, it runs correctly,
> but if I execute it from a filter, it does not run returning ARERR 341.
> 
> I have reviewed all logs (arerror.log, arapi.log, filter.log, sql.log) but
> they do not show anything special about the problem.
> 
> As example, the instruction  in the server's command line, that runs Ok,
> should be like this:
> 
>   java -Dentorno=D remedyServer.Access aaa RA111 password  JOT000
> 0012345 00098765 "Error DSE" UA111 S  JA2008
> 
> The instruction in the same in active link or filter, as it islike this:
> 
> $PROCESS$ @@:java -Dentorno=D remedyServer.Access new $field1$ password
> $field2$ $field3$ "$field4$" "$Description$" $field5$ $field6$ "$field7$"
> J "$field8$" "$Field9$" "$Field10$"
> 
> As I have mentioned, from an active link it runs, but from a filter fails.
> 
> 
> The configuration is ARServer 5.1.2, Windows 2000.
> 
> - Is it normal that the same instruction runs from an active link and does
> not run from a filter?
> - How can I find the error? What should I trace? 
> 
> Thanks in advance,
> Sergio Tomillero
> 
> 
> 

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Re: Problems calling java api from filter.

[Sergio Tomillero]

Hi all,

Thanks to everybody for having answered my message and for your comments. I
have been reviewing and I have found what I guess the root of the problem
could be. 

In active link the indicated is the next:

$PROCESS$ @@:java -Dentorno=.

But if it does not run in filter, is possible that the syntax is incorrect,
and the correct could be:

java -Dentorno=.

That is to say without '$PROCESS$ @@:'. In both cases, the instruction is
assigned to a field by a Set Field action.

Due to it all is in the customer's server and I do not have directly access
to it, up to the next Monday they will not be able to modify the filter and
testing. In case it failed, I will go on testing taking into account your
advices. Anyway I will keep you informed updating with the result.

Thanks,
Sergio Tomillero




Atul Vohra wrote:
> 
> Sergio,
> 
> When you call the code from the command line the environment variables are
> based on your profile but when it is called from the filter it is based on
> variables set in remedy.
> 
> Try this out - 
> 
> Write a shell script (ex: javaapp.sh) that would call your java
> application. In this script echo the environment variables. 
> 
> Run from command line 
> javaapp.sh >> envcommand.out 2>>&1
> 
> From the filter call the following:
> javapp.sh >> envremedy.out 2>>&1
> 
> Compare the 2 out files and see the difference. Then set env variables as
> needed in the shell script
> 
> Atul
>> - Original Message -
>> From: "Sergio Tomillero" <[EMAIL PROTECTED]>
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Problems calling java api from filter.
>> Date: Tue, 21 Oct 2008 02:20:51 -0700
>> 
>> 
>> Hi Tristan,
>> But if I can execute the instruction from the command line of the server,
>> I
>> suppose the patch and classpath are correct, aren't they? Or may be I
>> should
>> indicate something additional in Remedy Configuration? The ar.cfg are
>> indicated al ARF-Java-Class-Path.
>> 
>> kind regards
>> 
>> 
>> 
>> 
>> [EMAIL PROTECTED] wrote:
>> >
>> > **
>> > Hi, Please be aware,
>> > that you run the api program with the correct path and classpath
>> > variable.You can use a shell script for testing purposes ! Cheers
>> Tristan
>> > -Original Message- Date: Tue, 21 Oct 2008 10:51:39
>> > +0200 Subject: Problems calling java api from filter. From:  
>> >       Sergio Tomillero <[EMAIL PROTECTED]> To:          
>> > arslist@ARSLIST.ORG Hello People I have a strange
>> > problem with an java api. The api is correct but it only runs from
>> > active link. If I execute the api from the server's command
>> > line, it runs correctly, but if I execute it from a filter, it does
>> > not run returning ARERR 341. I have reviewed all logs
>> > (arerror.log, arapi.log, filter.log, sql.log) but they do not show
>> > anything special about the problem. As example, the
>> > instruction  in the server's command line, that runs Ok, should be
>> > like this:  java -Dentorno=D remedyServer.Access aaa RA111
>> > password  JOT000 0012345 00098765 "Error DSE"
>> > UA111 S  JA2008 The instruction in the same in active link or
>> > filter, as it islike this: $PROCESS$ @@:java -Dentorno=D
>> > remedyServer.Access new $field1$ password $field2$ $field3$
>> > "$field4$" "$Description$" $field5$ $field6$
>> > "$field7$" J "$field8$" "$Field9$"
>> > "$Field10$" As I have mentioned, from an active
>> > link it runs, but from a filter fails. The
>> > configuration is ARServer 5.1.2, Windows 2000. - Is it normal
>> > that the same instruction runs from an active link and does not run
>> > from a filter? - How can I find the error? What should I trace? Thanks
>> in
>> > advance, Sergio Tomillero -- View this message in context:
>> >
>> http://www.nabble.com/Problems-calling-java-api-from-filter.-tp20086003p20086003.html
>> > Sent from the ARS (Action Request System) mailing list archive at
>> > Nabble.com.
>> >
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>> >
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