Re: ITSM 7 Operational Categorizations

[Jon Gee]

I would love a copy of the list myself. 
Please
Thanks in advance.

--- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:
From: Jon Chau <[EMAIL PROTECTED]>
Subject: Re: ITSM 7 Operational Categorizations
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 7:50 PM

**
Greetings all,

I was wondering if anyone had a copy of this that they could send to me.  It 
looks like BMC revamped their developer network site and I can't find it.

Thanks in advance!

Jon


On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote:

**
I wish I had published this last year, but better late than never, I suppose.  
This is a link to a paper I just wrote up on how to set up Operational 
Categorizations in ITSM 7.  Not a procedural manual like BMC provides, but one 
that actually gives an example of values that one might use, and instructions 
on how to keep the lists short.



I used it once at a customer site, and it seemed to work well.  A few others 
have begun to make use of it as well, so I thought I would formalize it and 
make it available to anyone who might gain from it.



http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861&externalID=3231&fromSearchPage=true

Rick

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Mid Tier flush cache

[BROTONS Oscar]

Hello everybody,

I would like to know if there is a way to load the cache of mid-tier
before a user browses the screens.

Thank you.

Oscar Brotons.
IT Consultant.


**
IMPORTANT: This message is intended exclusively for information purposes. It 
cannot be considered as an 
official OHIM communication concerning procedures laid down in the Community 
Trade Mark Regulations 
and Designs Regulations. It is therefore not legally binding on the OHIM for 
the purpose of those procedures.
The information contained in this message and attachments is intended solely 
for the attention and use of the 
named addressee and may be confidential. If you are not the intended recipient, 
you are reminded that the 
information remains the property of the sender. You must not use, disclose, 
distribute, copy, print or rely on this 
e-mail. If you have received this message in error, please contact the sender 
immediately and irrevocably 
delete or destroy this message and any copies.

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Re: ITSM 7 Operational Categorizations

[Mario Roehr]

Listers,

for anyone who is interested, the document can be found here:

http://developer.bmc.com/communities/docs/DOC-3231

Cheers,
Mario




   
 Jon Gee   
 <[EMAIL PROTECTED] 
 .COM>  To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
 <[EMAIL PROTECTED] Re: ITSM 7 Operational  
 ORG>  Categorizations 
   
   
 06.11.2008 14:13  
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




**

 I would love a copy of the list myself.
 Please 
 Thanks in advance. 

 --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote: 
  From: Jon Chau <[EMAIL PROTECTED]>  
  Subject: Re: ITSM 7 Operational Categorizations   
  To: arslist@ARSLIST.ORG   
  Date: Wednesday, November 5, 2008, 7:50 PM

  ** Greetings all, 

  I was wondering if anyone had a copy of this that they could send to me.  
  It looks like BMC revamped their developer network site and I can't find  
  it.   

  Thanks in advance!

  Jon   

  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]> wrote:  
** I wish I had published this last year, but better late than  
never, I suppose.  This is a link to a paper I just wrote up on how 
to set up Operational Categorizations in ITSM 7.  Not a procedural  
manual like BMC provides, but one that actually gives an example of 
values that one might use, and instructions on how to keep the  
lists short.

I used it once at a customer site, and it seemed to work well.  A   
few others have begun to make use of it as well, so I thought I 
would formalize it and make it available to anyone who might gain   
from it.

http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861 
&externalID=3231&fromSearchPage=true

Rick
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Are" html___

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  html___   
   

Re: ITSM 7 Operational Categorizations

[Icarus4]

Hello listers,

Anyone who can share the document with me?

Thanks


Rick Cook-3 wrote:
> 
> I wish I had published this last year, but better late than never, I
> suppose.  This is a link to a paper I just wrote up on how to set up
> Operational Categorizations in ITSM 7.  Not a procedural manual like BMC
> provides, but one that actually gives an example of values that one might
> use, and instructions on how to keep the lists short.
> 
> I used it once at a customer site, and it seemed to work well.  A few
> others
> have begun to make use of it as well, so I thought I would formalize it
> and
> make it available to anyone who might gain from it.
> 
> http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861&externalID=3231&fromSearchPage=true
> 
> Rick
> 
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> 
> 

-- 
View this message in context: 
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Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process

[Tournier, Pascal]

Hi,

 

We have one issue with the mid-tier which we do not have with the user
tool. In fact we have a filter which runs on a "Submit" or "Modify"
action. This filter calls a C program on the server where the goal is to
check the format of the data in a field and that those data are not
replicated on any other entry.

 

So basically the value contained in this field is the parameter of the
Run process action. So just for information the command looks like :

 

$PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i "$IP
Address$" -d "$DNS Domain$" -m "$Duplicate Host Name$" -h "$Host Name
and Aliases$"

 

Everything works fine with the user tool but we have issue with the
mid-tier where we get one error.

 

The logs with the user tool like :

 

 1: Set Fields

   
ARRPC=390685;export ARRPC;cd
$ARPROGS;./CheckNames -i "145.245.32.217" -d "BAS" -m "" -h "prpigel

test1

test3"

   
 

 Exit code: 0  Value: prpigel

test1

test3

   
 

   Host Name and Aliases (536870912) = prpigel

test1

test3  

 

Where with Mid-tier I get :

 

 1: Set Fields

   
 

   ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i
"145.245.32.217" -d "BAS" -m "" -h "prpigel^M

test1^M

test3"

   
Exit code: 0  Value: ERROR: The hostname
prpigel^M has an invalid syntax

The name should:

  - begin with a letter or a digit,

  - end with a letter or a digit,

  - and only contains letters,digits or hyphens (-)

  

 

As you can see, the problem with the mid-tier is that there is this
strange character (^M) added after each line when I sent the field value
in parameter...And as the C programm itself is supposed to check that
there is no duplicate entry eo stange character in ech name, he see this
^M so he created a error saying that the syntay is wrong

 

Please note that this error is appearing in Internet Explorer but not on
Firefox ???

 

I tried to do a replace just before calling the c prog but this doesn't
fix the problem

 

REPLACE($Host Name and Aliases$,  "^M",  "")

 

Here the log :

 

   
  0: Set Fields

   
Host Name and Aliases (536870912) = prpigel^M

test1^M

test3

  

 

Can someone please explain me how to get read of this ^M which creates
error on my system

 

Thanks

Regards

Pascal

 


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Date Calculation

[Salehjee Ahmed]

Hi,
 
I am trying to find a way to auto calculate the date for 3rd Sunday of
next month based on current date either using one of the
built-in-function or any other logic. 
 
Thanks, Salehjee Ahmed.

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Re: ITSM 7 Operational Categorizations

[Begosh, Kevin]

I tried to access the document and I got this error message

This area of the BMC Developer Network is visible only to registered,
logged in users. If you are logged in when you receive this message,
then you might not have sufficient access privileges to view the
requested page. Please contact [EMAIL PROTECTED] if you need further
assistance. 

And yes I am registered and I was logged in. 


Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations

Listers,

for anyone who is interested, the document can be found here:

http://developer.bmc.com/communities/docs/DOC-3231

Cheers,
Mario




 

 Jon Gee

 <[EMAIL PROTECTED]

 .COM>
To 
 Sent by: "Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion

 list(ARSList)"
Subject 
 <[EMAIL PROTECTED] Re: ITSM 7 Operational

 ORG>  Categorizations

 

 

 06.11.2008 14:13

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





**
 

 I would love a copy of the list myself.

 Please

 Thanks in advance.

 

 --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:

  From: Jon Chau <[EMAIL PROTECTED]>

  Subject: Re: ITSM 7 Operational Categorizations

  To: arslist@ARSLIST.ORG

  Date: Wednesday, November 5, 2008, 7:50 PM

 

  ** Greetings all,

 

  I was wondering if anyone had a copy of this that they could send to
me.  
  It looks like BMC revamped their developer network site and I can't
find  
  it.

 

  Thanks in advance!

 

  Jon

 

  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]>
wrote:  
** I wish I had published this last year, but better late than

never, I suppose.  This is a link to a paper I just wrote up on
how 
to set up Operational Categorizations in ITSM 7.  Not a
procedural  
manual like BMC provides, but one that actually gives an example
of 
values that one might use, and instructions on how to keep the

lists short.

 

I used it once at a customer site, and it seemed to work well.
A   
few others have begun to make use of it as well, so I thought I

would formalize it and make it available to anyone who might
gain   
from it.

 

 
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861 
&externalID=3231&fromSearchPage=true

 

Rick

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
Answers   
Are" html___

 

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  html___

 



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Re: ITSM 7 Operational Categorizations

[Decou, Candace M]

Yes, the same thing happened to me as well.  I sent an email to the address 
noted for problems with the site and received the following from them:
 
If you are trying to reach the registration page for the Solution
Partner Portal on the BMC Developer Network, the correct URL is
http://developer.bmc.com/communities/create-account.jspa 

 

We apologize for the inconvenience and hope that you find great benefit
from our system.

This, of course, doesn't help me since I am already registered and can't seem 
to create another account using the same email address.  Go figure.  If anyone 
else can figure out how to get them to either respond to the real question (why 
can't I get in when I am already set up with an account) or to reset something, 
please let me know.
 
thanks,
Candace DeCou
 



From: Action Request System discussion list(ARSList) on behalf of Begosh, Kevin
Sent: Thu 11/06/2008 6:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations



I tried to access the document and I got this error message

This area of the BMC Developer Network is visible only to registered,
logged in users. If you are logged in when you receive this message,
then you might not have sufficient access privileges to view the
requested page. Please contact [EMAIL PROTECTED] if you need further
assistance.

And yes I am registered and I was logged in.


Kevin Begosh, RSP
Tech Ops
Enterprise Business Services
301-791-3540 Phone
410-422-3623 Cell
[EMAIL PROTECTED]

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations

Listers,

for anyone who is interested, the document can be found here:

http://developer.bmc.com/communities/docs/DOC-3231

Cheers,
Mario






 Jon Gee

 <[EMAIL PROTECTED]

 .COM>
To
 Sent by: "Action  arslist@ARSLIST.ORG

 Request System
cc
 discussion

 list(ARSList)"
Subject
 <[EMAIL PROTECTED] Re: ITSM 7 Operational

 ORG>  Categorizations





 06.11.2008 14:13





 Please respond to

 [EMAIL PROTECTED]

RG









**


 I would love a copy of the list myself.

 Please

 Thanks in advance.



 --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:

  From: Jon Chau <[EMAIL PROTECTED]>

  Subject: Re: ITSM 7 Operational Categorizations

  To: arslist@ARSLIST.ORG

  Date: Wednesday, November 5, 2008, 7:50 PM



  ** Greetings all,



  I was wondering if anyone had a copy of this that they could send to
me. 
  It looks like BMC revamped their developer network site and I can't
find 
  it.



  Thanks in advance!



  Jon



  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]>
wrote: 
** I wish I had published this last year, but better late than

never, I suppose.  This is a link to a paper I just wrote up on
how
to set up Operational Categorizations in ITSM 7.  Not a
procedural 
manual like BMC provides, but one that actually gives an example
of
values that one might use, and instructions on how to keep the

lists short.



I used it once at a customer site, and it seemed to work well.
A  
few others have begun to make use of it as well, so I thought I

would formalize it and make it available to anyone who might
gain  
from it.




http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861
&externalID=3231&fromSearchPage=true



Rick

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Answers  
Are" html___



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  html___





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Re: Changing Login Name

[Guillaume Rheault]

Another option is to use the Data Wizard, part of the ITSM Data Management Tool.
It works very well.

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Shafqat Ayaz
Sent: Wed 11/05/08 12:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Changing Login Name
 
Awesome!! thanks Misi

--- On Wed, 11/5/08, Misi Mladoniczky <[EMAIL PROTECTED]> wrote:

From: Misi Mladoniczky <[EMAIL PROTECTED]>
Subject: Re: Changing Login Name
To: arslist@ARSLIST.ORG
Date: Wednesday, November 5, 2008, 8:20 AM

Hi,

RRR|LoginConv works even if you have Submitter-Mode-Locked. The reason is
that the records are updated using ARMergeEntry(), which is how AR Import
does it. This will leave Modified By and Date intact as well.

Best Regards - Misi, RRR AB, http://rrr.se

> Matt
> yeah there are a few problems, like firstly changing the names in the User
> and People form, secondly the biggest issue is the Submitter field on all
> open tickets, we will need to change those, the Submitter field is locked
> on our servers, so have to get around that. I am really interested in
> Misi's solution and am going to look into it.
>  
> Many thanks
>
> --- On Tue, 11/4/08, Matt Worsdell <[EMAIL PROTECTED]> wrote:
>
> From: Matt Worsdell <[EMAIL PROTECTED]>
> Subject: Re: Changing Login Name
> To: arslist@ARSLIST.ORG
> Date: Tuesday, November 4, 2008, 5:13 PM
>
> The obvious problem is that shafqatayaz becomes 123456 in the submitter
> field. You could use the Authentication Login Name reserved field to get
> round it.
>
> Matt
>
>
>> Hi List
>>  
>> Our AD is changing the way it stores the employee names, instead of a
>> character based login name we are moving to a numeric based login id.
As
>> anyone implemented something like this before? If so, any gotcha's
to
> look
>> out for, any advice would be useful.
>>  
>> We are on 7.01 ARS, Oracle 10 and ITSM 7
>>  
>> Many thanks
>>  
>> Shafqat
>>
>>
>>
>>
>>
>
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>
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Re: Mid Tier flush cache

[Frank Caruso]

Yes there is. But that would depend on what version of MidTier you are
running.

7.1 supports prefetch

On Thu, Nov 6, 2008 at 8:50 AM, BROTONS Oscar
<[EMAIL PROTECTED]>wrote:

> **
>
> Hello everybody,
>
> I would like to know if there is a way to load the cache of mid-tier
> before a user browses the screens.
>
> Thank you.
>
> Oscar Brotons.
>
> IT Consultant.
>
> --
> IMPORTANT: This message is intended exclusively for information purposes.
> It cannot be considered as an official OHIM communication concerning
> procedures laid down in the Community Trade Mark Regulations and Designs
> Regulations. It is therefore not legally binding on the OHIM for the purpose
> of those procedures.
> The information contained in this message and attachments is intended
> solely for the attention and use of the named addressee and may be
> confidential. If you are not the intended recipient, you are reminded that
> the information remains the property of the sender. You must not use,
> disclose, distribute, copy, print or rely on this e-mail. If you have
> received this message in error, please contact the sender immediately and
> irrevocably delete or destroy this message and any copies.
> --
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> html___

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Re: Mid Tier flush cache

[BROTONS Oscar]

Fine! It's just a mid-tier setting.

 

Thank you.

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: 06 November 2008 15:23
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier flush cache

 

** Yes there is. But that would depend on what version of MidTier you
are running.

7.1 supports prefetch

On Thu, Nov 6, 2008 at 8:50 AM, BROTONS Oscar
<[EMAIL PROTECTED]> wrote:

** 

Hello everybody,

I would like to know if there is a way to load the cache of mid-tier
before a user browses the screens.

Thank you.

Oscar Brotons.

IT Consultant.



IMPORTANT: This message is intended exclusively for information
purposes. It cannot be considered as an official OHIM communication
concerning procedures laid down in the Community Trade Mark Regulations
and Designs Regulations. It is therefore not legally binding on the OHIM
for the purpose of those procedures. 
The information contained in this message and attachments is intended
solely for the attention and use of the named addressee and may be
confidential. If you are not the intended recipient, you are reminded
that the information remains the property of the sender. You must not
use, disclose, distribute, copy, print or rely on this e-mail. If you
have received this message in error, please contact the sender
immediately and irrevocably delete or destroy this message and any
copies.



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html___


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html___ 

**
IMPORTANT: This message is intended exclusively for information purposes. It 
cannot be considered as an 
official OHIM communication concerning procedures laid down in the Community 
Trade Mark Regulations 
and Designs Regulations. It is therefore not legally binding on the OHIM for 
the purpose of those procedures.
The information contained in this message and attachments is intended solely 
for the attention and use of the 
named addressee and may be confidential. If you are not the intended recipient, 
you are reminded that the 
information remains the property of the sender. You must not use, disclose, 
distribute, copy, print or rely on this 
e-mail. If you have received this message in error, please contact the sender 
immediately and irrevocably 
delete or destroy this message and any copies.

**

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Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process

[Grooms, Frederick W]

^M  (Control-M) is a Return character so I don't think you will just be able to 
do a replace on it (as that would cause all of your lines to become one)

What version(s) are you running?

- - - - - - - - - - - -
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] 
On Behalf Of Tournier, Pascal
Sent: Thursday, November 06, 2008 8:08 AM
To: arslist@ARSLIST.ORG
Subject: Error with Mid-Tier which I do not get with the user tool as it seems 
that the specific character ^M is added by the end of each line of a field 
passed in parameter of a Run Process

Hi,

We have one issue with the mid-tier which we do not have with the user tool. In 
fact we have a filter which runs on a "Submit" or "Modify" action. This filter 
calls a C program on the server where the goal is to check the format of the 
data in a field and that those data are not replicated on any other entry.

So basically the value contained in this field is the parameter of the Run 
process action. So just for information the command looks like :

$PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i "$IP Address$" 
-d "$DNS Domain$" -m "$Duplicate Host Name$" -h "$Host Name and Aliases$"

Everything works fine with the user tool but we have issue with the mid-tier 
where we get one error.

The logs with the user tool like :

 1: Set Fields
    ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 
"145.245.32.217" -d "BAS" -m "" -h "prpigel
test1
test3"
 
 Exit code: 0  Value: prpigel
test1
test3
 
   Host Name and Aliases (536870912) = prpigel
test1
test3  

Where with Mid-tier I get :

 1: Set Fields
 
   ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i 
"145.245.32.217" -d "BAS" -m "" -h "prpigel^M
test1^M
test3"
        Exit code: 0  Value: ERROR: The hostname prpigel^M has 
an invalid syntax
The name should:
  - begin with a letter or a digit,
  - end with a letter or a digit,
  - and only contains letters,digits or hyphens (-)
  

As you can see, the problem with the mid-tier is that there is this strange 
character (^M) added after each line when I sent the field value in 
parameter...And as the C programm itself is supposed to check that there is no 
duplicate entry eo stange character in ech name, he see this ^M so he created a 
error saying that the syntay is wrong

Please note that this error is appearing in Internet Explorer but not on 
Firefox ???

I tried to do a replace just before calling the c prog but this doesn't fix the 
problem

REPLACE($Host Name and Aliases$,  "^M",  "")

Here the log :

  0: Set Fields
    Host Name and Aliases (536870912) = prpigel^M
test1^M
test3
  

Can someone please explain me how to get read of this ^M which creates error on 
my system

Thanks
Regards
Pascal
 

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Re: SQL Log question

[LJ Longwing]

Typically I consider the 'ok' to be the finish of the statement before
itbut are these both on separate threads, or are you dealing with a
delay you are trying to figure out? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Wednesday, November 05, 2008 6:00 PM
To: arslist@ARSLIST.ORG
Subject: SQL Log question

I'm wondering how I should read this sql log. Can someone help me out?

/* Wed Nov 05 2008 15:01:47.4860 */SELECT
helpText,changeDiary,objProp,owner,lastChanged FROM arschema WHERE (schemaId
= 973)
/* Wed Nov 05 2008 15:01:47.4860 */OK

/* Wed Nov 05 2008 15:01:56.6300 */SELECT name, actlinkId, alOrder,
executeMask, controlfieldId FROM actlink WHERE actlinkId
IN(3556,3557,3558,3559,3560,3561,3562,3563,3941,3942,3943,3944,3945,3957,395
8,3959,3960,3961,3962,3963,3964,3965,3966,3967,3968,3969,3970,3971,3972,3973
,3974,3975,3977,3979,3980,3981,3982,3984,7880,7891,7893,7894,7952,7953,7954,
7955,7956,7957,7958,7959,7960,7961,7962,7963,7964,7965,7966,7967,7968,7987,7
988,7989,7990,7991,7992,7993,7994,8795,8796,10696,10697,10698,11145,11146,11
147,11148,11149,11150,11151,11152,11153,11154,11155,11156,11157,11158,11159,
11160,11161,11162,11163,11164,11165,11166,11167,11168,11169,11170,11171,1117
2,11173,11174,11175,11176,11177,11178,11179,11180,11181,11182,11183,11184,11
185,11186,11187,11188,11189,11190,11191,11192,11193,11194,11195,11196,11197,
11198,11199,11200,11201,11202,11203,11204,11205,11206,11207,11208,11209,1121
0,11211,11212,11213,11214,11215,11216,11217,11218,11219,11220,11221,11222,11
223,11224,11225,11226,11227,11228,11229,11230,11231,11232,11233,11234,11235,
11236,11237,11238,11239,11240,11241,11242,11243,11244,11245,11246,11247,1124
8,11249,11250,11251,11252,11253,11254,11255,11256,11257,11258,11259,11260,11
261,11262,11263,11264,11265,11266,11267,11268,11269,11270,11271,11272) ORDER
BY 2 ASC
/* Wed Nov 05 2008 15:01:56.7090 */OK

There is a 8 second gap between the first query and the second.

So my question is, does the OK line represent Remedy saying that it's ready
to send the query off to SQL or does it represent that Remedy received the
response from SQL and to move on to the next instruction.

I'm trying to figure out why some operations are running really slow and the
dba is asking me what the OK represents.

Thanks for any help

Dylan


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AREA LDAP question

[lee]

Just looking over my Plugin logs and noticed that the AREA LDAP
authentication is picking up the email address for the uid instead of
the login id.

Is this normal?

eg.
 /* Thu Nov 06 2008 10:46:07.2740 */+VL
AREAVerifyLoginCallback  -- user [EMAIL PROTECTED]

should it be?
 /* Thu Nov 06 2008 10:46:07.2740 */+VL
AREAVerifyLoginCallback  -- user userid

This is the settings for the user search filter in the AREA LDAP form
sAMAccountName=$\USER$

I'm getting instances where users are getting a authentication service
is not responding message once in a while.
Can this be related?

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List and Fast thread

[lee]

I also just noticed that I have a fast thread on RPC 390626 with 4 min
and 8 max
And there is a list thread RPC 390626 with 2 min 2max.

Is this right?
I checked my dev and it is similar except that the fast and list are
the same numbers.

Can there be a fast and list thread on the same RPC number?

for me RPC 390626 is my plugin loopback RPC # also.

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Re: ITSM 7 Operational Categorizations

[Pargeter, Christie :CO IS]

Can someone send me this doc? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations

Listers,

for anyone who is interested, the document can be found here:

http://developer.bmc.com/communities/docs/DOC-3231

Cheers,
Mario




 

 Jon Gee

 <[EMAIL PROTECTED]

 .COM>
To 
 Sent by: "Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion

 list(ARSList)"
Subject 
 <[EMAIL PROTECTED] Re: ITSM 7 Operational

 ORG>  Categorizations

 

 

 06.11.2008 14:13

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





**
 

 I would love a copy of the list myself.

 Please

 Thanks in advance.

 

 --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:

  From: Jon Chau <[EMAIL PROTECTED]>

  Subject: Re: ITSM 7 Operational Categorizations

  To: arslist@ARSLIST.ORG

  Date: Wednesday, November 5, 2008, 7:50 PM

 

  ** Greetings all,

 

  I was wondering if anyone had a copy of this that they could send to
me.  
  It looks like BMC revamped their developer network site and I can't
find  
  it.

 

  Thanks in advance!

 

  Jon

 

  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]>
wrote:  
** I wish I had published this last year, but better late than

never, I suppose.  This is a link to a paper I just wrote up on
how 
to set up Operational Categorizations in ITSM 7.  Not a
procedural  
manual like BMC provides, but one that actually gives an example
of 
values that one might use, and instructions on how to keep the

lists short.

 

I used it once at a customer site, and it seemed to work well.
A   
few others have begun to make use of it as well, so I thought I

would formalize it and make it available to anyone who might
gain   
from it.

 

 
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861 
&externalID=3231&fromSearchPage=true

 

Rick

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  html___

 



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Re: List and Fast thread

[Axton]

A queue is just a queue.  Fast and list are just names for two built in queues:

390300 admin
390603 escalation
390620 fast
390635 list
390695 External auth server

ARServer inherently knows what types of operations to send to those two queues.

All others are private queues.  390626 is in the user defineable
range.  Private queues can be used by clients to grant a non-blocking
set of worker threads exclusive of the built in queues.  You configure
what uses the private queues.

Axton Grams

On Thu, Nov 6, 2008 at 10:57 AM, lee <[EMAIL PROTECTED]> wrote:
> I also just noticed that I have a fast thread on RPC 390626 with 4 min
> and 8 max
> And there is a list thread RPC 390626 with 2 min 2max.
>
> Is this right?
> I checked my dev and it is similar except that the fast and list are
> the same numbers.
>
> Can there be a fast and list thread on the same RPC number?
>
> for me RPC 390626 is my plugin loopback RPC # also.
>
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Re: AREA LDAP question

[Axton]

AREAVerifyLoginCallback

int AREAVerifyLoginCallback(
  void *object,
  ARAccessNameType user,
  ARPasswordType password,
  ARAccessNameType networkAddr,
  ARAuthType authString,
  AREAResponseStruct **response)

"Description: The plug-in server issues this call when the AR System
server makes a request to authenticate a user. The AR System server
passes the unencrypted user name and password as parameters. To
guarantee multithread safety, you must protect any global information
or resources accessed here with appropriate mutual exclusion locks.

An AREA plug-in implementation must return a response. A NULL response
indicates a failed login attempt.

The AR System server detects the IP address of the client and sends it
to the plugin, which rejects or accepts the requests."

The real question is, where is the username of '[EMAIL PROTECTED]" coming from?
- what does the user enter as their login name when the authenticate?
- do you allow guest accounts?
  - if not, what is in your user form/login name for your account
- what are the config values for your area plugin (assuming you use
the pre-compiled area ldap plugin)?
  - User Base
  - User Search Filter

Axton

On Thu, Nov 6, 2008 at 10:50 AM, lee <[EMAIL PROTECTED]> wrote:
> Just looking over my Plugin logs and noticed that the AREA LDAP
> authentication is picking up the email address for the uid instead of
> the login id.
>
> Is this normal?
>
> eg.
>  /* Thu Nov 06 2008 10:46:07.2740 */+VL
> AREAVerifyLoginCallback  -- user [EMAIL PROTECTED]
>
> should it be?
>  RPC: 390695> /* Thu Nov 06 2008 10:46:07.2740 */+VL
> AREAVerifyLoginCallback  -- user userid
>
> This is the settings for the user search filter in the AREA LDAP form
> sAMAccountName=$\USER$
>
> I'm getting instances where users are getting a authentication service
> is not responding message once in a while.
> Can this be related?
>
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Re: ITSM 7 Operational Categorizations

[Mario Roehr]

sent her a copy off list.

Cheers,
Mario

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Re: AREA LDAP question

[Chowdhury, Tauf]

Lee,
I've seen the same issue in our system. It pulls the e-mail specifically
from the E-mail address on the ctm:people form, not the User form. 

Tauf Chowdhury | Forest Laboratories, Inc.
Sr. Analyst
Office: 631.858.7765
 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of lee
Sent: Thursday, November 06, 2008 10:51 AM
To: arslist@ARSLIST.ORG
Subject: AREA LDAP question

Just looking over my Plugin logs and noticed that the AREA LDAP
authentication is picking up the email address for the uid instead of
the login id.

Is this normal?

eg.
 /* Thu Nov 06 2008 10:46:07.2740 */+VL
AREAVerifyLoginCallback  -- user [EMAIL PROTECTED]

should it be?
 /* Thu Nov 06 2008 10:46:07.2740 */+VL
AREAVerifyLoginCallback  -- user userid

This is the settings for the user search filter in the AREA LDAP form
sAMAccountName=$\USER$

I'm getting instances where users are getting a authentication service
is not responding message once in a while.
Can this be related?


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**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
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not the intended recipient of this e-mail, or the employee or agent responsible 
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Re: ITSM 7 Operational Categorizations

[Pam Hollis]

I would like a copy also.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
Sent: Thursday, November 06, 2008 10:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations

Can someone send me this doc? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
Sent: Thursday, November 06, 2008 5:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 Operational Categorizations

Listers,

for anyone who is interested, the document can be found here:

http://developer.bmc.com/communities/docs/DOC-3231

Cheers,
Mario




 

 Jon Gee

 <[EMAIL PROTECTED]

 .COM>
To 
 Sent by: "Action  arslist@ARSLIST.ORG

 Request System
cc 
 discussion

 list(ARSList)"
Subject 
 <[EMAIL PROTECTED] Re: ITSM 7 Operational

 ORG>  Categorizations

 

 

 06.11.2008 14:13

 

 

 Please respond to

 [EMAIL PROTECTED]

RG

 

 





**
 

 I would love a copy of the list myself.

 Please

 Thanks in advance.

 

 --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:

  From: Jon Chau <[EMAIL PROTECTED]>

  Subject: Re: ITSM 7 Operational Categorizations

  To: arslist@ARSLIST.ORG

  Date: Wednesday, November 5, 2008, 7:50 PM

 

  ** Greetings all,

 

  I was wondering if anyone had a copy of this that they could send to
me.  
  It looks like BMC revamped their developer network site and I can't
find  
  it.

 

  Thanks in advance!

 

  Jon

 

  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]>
wrote:  
** I wish I had published this last year, but better late than

never, I suppose.  This is a link to a paper I just wrote up on
how 
to set up Operational Categorizations in ITSM 7.  Not a
procedural  
manual like BMC provides, but one that actually gives an example
of 
values that one might use, and instructions on how to keep the

lists short.

 

I used it once at a customer site, and it seemed to work well.
A   
few others have begun to make use of it as well, so I thought I

would formalize it and make it available to anyone who might
gain   
from it.

 

 
http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861 
&externalID=3231&fromSearchPage=true

 

Rick

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the
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Are" html___

 

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  html___

 



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Re: Error with Mid-Tier which I do not get with the user tool as it seems that the specific character ^M is added by the end of each line of a field passed in parameter of a Run Process

[Axton]

http://en.wikipedia.org/wiki/Newline#Common_problems

Try replacing the CR/LF with a LF if the user originates from the mid-tier.

Line feed, 0x0A (10)
Carriage Return, 0x0D (13)

Axton Grams

On Thu, Nov 6, 2008 at 9:07 AM, Tournier, Pascal
<[EMAIL PROTECTED]> wrote:
> **
>
> Hi,
>
>
>
> We have one issue with the mid-tier which we do not have with the user tool.
> In fact we have a filter which runs on a "Submit" or "Modify" action. This
> filter calls a C program on the server where the goal is to check the format
> of the data in a field and that those data are not replicated on any other
> entry.
>
>
>
> So basically the value contained in this field is the parameter of the Run
> process action. So just for information the command looks like :
>
>
>
> $PROCESS$ ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i "$IP
> Address$" -d "$DNS Domain$" -m "$Duplicate Host Name$" -h "$Host Name and
> Aliases$"
>
>
>
> Everything works fine with the user tool but we have issue with the mid-tier
> where we get one error.
>
>
>
> The logs with the user tool like :
>
>
>
>  1: Set Fields
>
>
>  
>  >   ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames
> -i "145.245.32.217" -d "BAS" -m "" -h "prpigel
>
> test1
>
> test3"
>
>
>  
>
>  Exit code: 0  Value: prpigel
>
> test1
>
> test3
>
>
>  
>
>Host Name and Aliases (536870912) = prpigel
>
> test1
>
> test3
>
>
>
> Where with Mid-tier I get :
>
>
>
>  1: Set Fields
>
>
>  
>
>ARRPC=390685;export ARRPC;cd $ARPROGS;./CheckNames -i
> "145.245.32.217" -d "BAS" -m "" -h "prpigel^M
>
> test1^M
>
> test3"
>
>
>  
>  >   Exit code: 0  Value: ERROR: The hostname prpigel^M
> has an invalid syntax
>
> The name should:
>
>   - begin with a letter or a digit,
>
>   - end with a letter or a digit,
>
>   - and only contains letters,digits or hyphens (-)
>
>  
>
>
>
> As you can see, the problem with the mid-tier is that there is this strange
> character (^M) added after each line when I sent the field value in
> parameter...And as the C programm itself is supposed to check that there is
> no duplicate entry eo stange character in ech name, he see this ^M so he
> created a error saying that the syntay is wrong
>
>
>
> Please note that this error is appearing in Internet Explorer but not on
> Firefox ???
>
>
>
> I tried to do a replace just before calling the c prog but this doesn't fix
> the problem
>
>
>
> REPLACE($Host Name and Aliases$,  "^M",  "")
>
>
>
> Here the log :
>
>
>
>
>  
>  > 0: Set Fields
>
>
>  
>  >   Host Name and Aliases (536870912) = prpigel^M
>
> test1^M
>
> test3
>
>  
>
>
>
> Can someone please explain me how to get read of this ^M which creates error
> on my system
>
>
>
> Thanks
>
> Regards
>
> Pascal
>
>
>
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> html___

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Re: ITSM 7 Operational Categorizations

[Jon Chau]

Due to the all the requests for this doc, I have uploaded it and it should
be available here:

http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda

Jon

On Thu, Nov 6, 2008 at 8:29 AM, Pam Hollis <[EMAIL PROTECTED]>wrote:

> I would like a copy also.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS
> Sent: Thursday, November 06, 2008 10:12 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
> Can someone send me this doc?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Mario Roehr
> Sent: Thursday, November 06, 2008 5:58 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: ITSM 7 Operational Categorizations
>
> Listers,
>
> for anyone who is interested, the document can be found here:
>
> http://developer.bmc.com/communities/docs/DOC-3231
>
> Cheers,
> Mario
>
>
>
>
>
>
> Jon Gee
>
> <[EMAIL PROTECTED]
>
> .COM>
> To
> Sent by: "Action  arslist@ARSLIST.ORG
>
> Request System
> cc
> discussion
>
> list(ARSList)"
> Subject
> <[EMAIL PROTECTED] Re: ITSM 7 Operational
>
> ORG>  Categorizations
>
>
>
>
>
> 06.11.2008 14:13
>
>
>
>
>
> Please respond to
>
> [EMAIL PROTECTED]
>
>RG
>
>
>
>
>
>
>
>
>
> **
>
>
>  I would love a copy of the list myself.
>
>  Please
>
>  Thanks in advance.
>
>
>
>  --- On Wed, 11/5/08, Jon Chau <[EMAIL PROTECTED]> wrote:
>
>  From: Jon Chau <[EMAIL PROTECTED]>
>
>  Subject: Re: ITSM 7 Operational Categorizations
>
>  To: arslist@ARSLIST.ORG
>
>  Date: Wednesday, November 5, 2008, 7:50 PM
>
>
>
>  ** Greetings all,
>
>
>
>  I was wondering if anyone had a copy of this that they could send to
> me.
>  It looks like BMC revamped their developer network site and I can't
> find
>  it.
>
>
>
>  Thanks in advance!
>
>
>
>  Jon
>
>
>
>  On Fri, May 2, 2008 at 10:20 AM, Rick Cook <[EMAIL PROTECTED]>
> wrote:
>** I wish I had published this last year, but better late than
>
>never, I suppose.  This is a link to a paper I just wrote up on
> how
>to set up Operational Categorizations in ITSM 7.  Not a
> procedural
>manual like BMC provides, but one that actually gives an example
> of
>values that one might use, and instructions on how to keep the
>
>lists short.
>
>
>
>I used it once at a customer site, and it seemed to work well.
> A
>few others have begun to make use of it as well, so I thought I
>
>would formalize it and make it available to anyone who might
> gain
>from it.
>
>
>
>
> http://developer.bmc.com/jiveProd/entry!default.jspa?categoryID=861
>&externalID=3231&fromSearchPage=true
>
>
>
>Rick
>
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> Answers
>Are" html___
>
>
>
>  __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>
>  html___
>
>
>
>
>
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> html___
>
> 
> ___
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Re: ITSM 7 Operational Categorizations

[Sherry Smith]

I would like to have a copy as well please.? I tried accessing the site and 
could not retrieve the document.? Thank You!


-Original Message-
From: Mario Roehr <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:27 am
Subject: Re: ITSM 7 Operational Categorizations



sent her a copy off list.

Cheers,
Mario

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Re: ITSM 7 Operational Categorizations

[Sherry Smith]

Thanks but I can't access this from mediafire either.? Had hoped to get this 
information emailed to me so that all the security junk would not be a factor 
here on my job.


Thanks anyways.

~ Sherry

-Original Message-
From: Jon Chau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:43 am
Subject: Re: ITSM 7 Operational Categorizations



** Due to the all the requests for this doc, I have uploaded it and it should 
be available here:

http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda

Jon


On Thu, Nov 6, 2008 at 8:29 AM, Pam Hollis <[EMAIL PROTECTED]> wrote:

I would like a copy also.


-Original Message-
From: Action Request System discussion list(ARSList)
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Re: ITSM 7 Operational Categorizations

[Mario Roehr]

sent Pam a copy off list.

Mario

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Re: AREA LDAP question

[lee]

Users are using their login id not their email address.

They are able to log in, but the plugin log shows the above.
It shows failed attempt using that email address.

Tauf,
Is it ok for this to happen?
It seems to be using up resources checking through all the LDAPs (I
have 6 configured) because it fails for each one.

Thanks

On Nov 6, 11:28 am, "Chowdhury, Tauf" <[EMAIL PROTECTED]> wrote:
> Lee,
> I've seen the same issue in our system. It pulls the e-mail specifically
> from the E-mail address on the ctm:people form, not the User form.
>
> Tauf Chowdhury | Forest Laboratories, Inc.
> Sr. Analyst
> Office: 631.858.7765
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of lee
> Sent: Thursday, November 06, 2008 10:51 AM
> To: [EMAIL PROTECTED]
> Subject: AREA LDAP question
>
> Just looking over my Plugin logs and noticed that the AREA LDAP
> authentication is picking up the email address for the uid instead of
> the login id.
>
> Is this normal?
>
> eg.
>  /* Thu Nov 06 2008 10:46:07.2740 */+VL
> AREAVerifyLoginCallback          -- user [EMAIL PROTECTED]
>
> should it be?
>  RPC: 390695> /* Thu Nov 06 2008 10:46:07.2740 */+VL
> AREAVerifyLoginCallback          -- user userid
>
> This is the settings for the user search filter in the AREA LDAP form
> sAMAccountName=$\USER$
>
> I'm getting instances where users are getting a authentication service
> is not responding message once in a while.
> Can this be related?
>
> 
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> **
> This e-mail and its attachments may contain Forest Laboratories, Inc. 
> proprietary information that is privileged, confidential or subject to 
> copyright belonging to Forest Laboratories, Inc. This e-mail is intended 
> solely for the use of the individual or entity to which it is addressed. If 
> you are not the intended recipient of this e-mail, or the employee or agent 
> responsible for delivering this e-mail to the intended recipient, you are 
> hereby notified that any dissemination, distribution, copying or action taken 
> in relation to the contents of and attachments to this e-mail is strictly 
> prohibited and may be unlawful. If you have received this e-mail in error, 
> please notify the sender immediately and permanently delete the original and 
> any copy of this e-mail and any printout.
>
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> quoted text -
>
> - Show quoted text -

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Re: ITSM 7 Operational Categorizations

[Mario Roehr]

sent Sherry a copy off list.

Mario



   
 Sherry Smith  
 <[EMAIL PROTECTED] 
 OM>To 
 Sent by: "Action  arslist@ARSLIST.ORG 
 Request System cc 
 discussion
 list(ARSList)"Subject 
 <[EMAIL PROTECTED] Re: ITSM 7 Operational  
 ORG>  Categorizations 
   
   
 06.11.2008 17:51  
   
   
 Please respond to 
 [EMAIL PROTECTED] 
RG 
   
   




**
Thanks but I can't access this from mediafire either.  Had hoped to get
this information emailed to me so that all the security junk would not be a
factor here on my job.
Thanks anyways.
~ Sherry

-Original Message-
From: Jon Chau <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Thu, 6 Nov 2008 10:43 am
Subject: Re: ITSM 7 Operational Categorizations

** Due to the all the requests for this doc, I have uploaded it and it
should be available here:

http://www.mediafire.com/?sharekey=0fd89e0201d9df71d2db6fb9a8902bda

Jon

On Thu, Nov 6, 2008 at 8:29 AM, Pam Hollis <[EMAIL PROTECTED]>
wrote:
  I would like a copy also.

  -Original Message-
  From: Action Request System discussion list(ARSList)
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  Are" html___
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with the Games Toolbar - Download Now!
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Re: ITSM 7 Operational Categorizations

[Mario Roehr]

Listers,

this stuff is confidential and does not have to be shared in other external
forums like this one.
Here's the message I got from BMC a few minutes ago:

Mario – It has come to my attention that a document posted on BMCDN in a
PRIVATE section for BMC Elite and Premier was posted in an external forum.
Remember that your company tier (Premier) allows you access to certain
confidential information that other users cannot access.
Please make sure that in the future you do not share any confidential
information with other users.

Please do not ask me further to share this document or to send you a copy.

Thanks for understanding.

Kind Regards,
Mario

Table refresh

[Atul Vohra]

 All:

I have a console where the table qualification is driven by a selection
field. Table has chunking set to 50 records.
Scenario:

  1. Selection Field = x gets back 500 records (i.e. 10 pages as 50 per
page).

  2. Go to page 5.

  3. Change Selection Field =y which gets back 100 records. But the table
is blank and you have to get back to page 1 manually.


It looks like table refresh (after new selection) is not bringing it back
to page 1. Verified that issues exists on 6.3 and 7.1

Is there a way when you refresh the table it goes back to page 1?

Please advise
Atul

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Re: Table refresh

[Grooms, Frederick W]

Instead of using the Change Field action try the Run Process action with
a start row of 1

PERFORM-ACTION-TABLE-REFRESH  [  ] [
 ]   
Refreshes a table. You can optionally specify a start row and a maximum
number of rows to retrieve.   
If the action is for a results list, use reserved field ID 1020.   
This command is valid for all types of table fields.


So if your table's database ID is 536871024 the command would be:   
  PERFORM-ACTION-TABLE-REFRESH 536871024 1


Fred



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
Sent: Thursday, November 06, 2008 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Table refresh

All: 

I have a console where the table qualification is driven by a selection
field. Table has chunking set to 50 records. 
Scenario: 
1. Selection Field = x gets back 500 records (i.e. 10 pages as 50 per
page). 
2. Go to page 5. 
3. Change Selection Field =y which gets back 100 records. But the table
is blank and you have to get back to page 1 manually.

It looks like table refresh (after new selection) is not bringing it
back to page 1. Verified that issues exists on 6.3 and 7.1

Is there a way when you refresh the table it goes back to page 1?

Please advise
Atul

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The Host ID is blank after changing mac

[Alberto Mel.]

Hi all!...

we have a developer environment in a VMWARE server under Linux Suse (Novell)
and after moving the machine, the mac of the new machine is not the same as
the old machine. Of course, the licenses now are not valid, but the problem
is that the Host id Field in the Add Remove Licenses Form is blank!!!, it
seems like the remedy server coulnn't see the mac of the new machine.

Could anyone tell me what's the matter???

Thanks a lot in advance!.

Alberto

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Re: The Host ID is blank after changing mac

[Axton]

Is there a network iface on the linux machine?  Does it have a mac
defined? Run strace on arserverd when you open the license dialog
where it should return the hostid and look for the gethostid sys call.

Axton

On Thu, Nov 6, 2008 at 2:55 PM, Alberto Mel. <[EMAIL PROTECTED]> wrote:
> **
> Hi all!...
>
> we have a developer environment in a VMWARE server under Linux Suse (Novell)
> and after moving the machine, the mac of the new machine is not the same as
> the old machine. Of course, the licenses now are not valid, but the problem
> is that the Host id Field in the Add Remove Licenses Form is blank!!!, it
> seems like the remedy server coulnn't see the mac of the new machine.
>
> Could anyone tell me what's the matter???
>
> Thanks a lot in advance!.
>
> Alberto
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Re: The Host ID is blank after changing mac

[Alberto Mel.]

Hi Axton,

firstly thanks for your answer,

Yes our linux machine has iface and I can see the mac.

When you are referring to traces on serverd, what do you mean?, I have
activated plug-in logs, a-links and filters, but i can't see errors.

Thank you very much

2008/11/6 Axton <[EMAIL PROTECTED]>

> Is there a network iface on the linux machine?  Does it have a mac
> defined? Run strace on arserverd when you open the license dialog
> where it should return the hostid and look for the gethostid sys call.
>
> Axton
>
> On Thu, Nov 6, 2008 at 2:55 PM, Alberto Mel. <[EMAIL PROTECTED]>
> wrote:
> > **
> > Hi all!...
> >
> > we have a developer environment in a VMWARE server under Linux Suse
> (Novell)
> > and after moving the machine, the mac of the new machine is not the same
> as
> > the old machine. Of course, the licenses now are not valid, but the
> problem
> > is that the Host id Field in the Add Remove Licenses Form is blank!!!, it
> > seems like the remedy server coulnn't see the mac of the new machine.
> >
> > Could anyone tell me what's the matter???
> >
> > Thanks a lot in advance!.
> >
> > Alberto
> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
> > html___
>
>
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ITSM data management application

[patrick zandi]

QQ: (quick question)
When installing the application .. after putting in all in the information
-- I get a arerr 90 timeout..
everytime on different installs --

What causes that -- when the UT/AT work just fine.  Anyone seen this one.

-- 
Patrick Zandi

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Re: Table refresh - RESOLVED

[Atul Vohra]

Thanks Frederick

that resolved the issue.


Atul
> - Original Message -
> From: "Grooms, Frederick W" <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Subject: Re: Table refresh
> Date: Thu, 6 Nov 2008 13:52:15 -0600
> 
> 
> Instead of using the Change Field action try the Run Process action with
> a start row of 1
> 
> PERFORM-ACTION-TABLE-REFRESH  [  ] [
>  ]
> Refreshes a table. You can optionally specify a start row and a maximum
> number of rows to retrieve.
> If the action is for a results list, use reserved field ID 1020.
> This command is valid for all types of table fields.
> 
> 
> So if your table's database ID is 536871024 the command would be:
>PERFORM-ACTION-TABLE-REFRESH 536871024 1
> 
> 
> Fred
> 
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Atul Vohra
> Sent: Thursday, November 06, 2008 1:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Table refresh
> 
> All:
> 
> I have a console where the table qualification is driven by a selection
> field. Table has chunking set to 50 records.
> Scenario:
> 1. Selection Field = x gets back 500 records (i.e. 10 pages as 50 per
> page).
> 2. Go to page 5.
> 3. Change Selection Field =y which gets back 100 records. But the table
> is blank and you have to get back to page 1 manually.
> 
> It looks like table refresh (after new selection) is not bringing it
> back to page 1. Verified that issues exists on 6.3 and 7.1
> 
> Is there a way when you refresh the table it goes back to page 1?
> 
> Please advise
> Atul
> 
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>

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Security Permission for Pasword Resets

[Danaceau, Chris]

Testing Security Permissions in ITSM 7
 
Configured a user with Security permissions in order to reset any user
password.  When I click the "Reset Password" link the user ID is locked
down to the current user.  Shouldn't this behave differently for my user
with Security permissions?   The stated functionality does not seem to
be achieved without the ability to search for ANY user on the User
Password Reset form.
 

-- 

Chris Danaceau

This e-mail and its attachments are confidential and solely for the
intended addressee(s). Do not share or use them without Fannie Mae's
approval. If received in error, contact the sender and delete them.

 

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Re: The Host ID is blank after changing mac

[Axton]

strace(1) - trace system calls and signals

what does gethostid(3) return when from from a shell? e.g.,
$ gethostid


Try calling the gethostid in a simple c program:

#include 
#include 
u_long hostid;
hostid = gethostid();
printf("hostid %i", hostid )


Reference info:
http://linux.die.net/man/1/strace
http://linux.die.net/man/3/gethostid

Axton Grams

On Thu, Nov 6, 2008 at 3:34 PM, Alberto Mel. <[EMAIL PROTECTED]> wrote:
> ** Hi Axton,
>
> firstly thanks for your answer,
>
> Yes our linux machine has iface and I can see the mac.
>
> When you are referring to traces on serverd, what do you mean?, I have
> activated plug-in logs, a-links and filters, but i can't see errors.
>
> Thank you very much
>
> 2008/11/6 Axton <[EMAIL PROTECTED]>
>>
>> Is there a network iface on the linux machine?  Does it have a mac
>> defined? Run strace on arserverd when you open the license dialog
>> where it should return the hostid and look for the gethostid sys call.
>>
>> Axton
>>
>> On Thu, Nov 6, 2008 at 2:55 PM, Alberto Mel. <[EMAIL PROTECTED]>
>> wrote:
>> > **
>> > Hi all!...
>> >
>> > we have a developer environment in a VMWARE server under Linux Suse
>> > (Novell)
>> > and after moving the machine, the mac of the new machine is not the same
>> > as
>> > the old machine. Of course, the licenses now are not valid, but the
>> > problem
>> > is that the Host id Field in the Add Remove Licenses Form is blank!!!,
>> > it
>> > seems like the remedy server coulnn't see the mac of the new machine.
>> >
>> > Could anyone tell me what's the matter???
>> >
>> > Thanks a lot in advance!.
>> >
>> > Alberto
>> > __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
>> > html___
>>
>>
>> ___
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Re: ITSM data management application

[Schon, Stuart]

Was that on Solaris? We saw the ARERR 90 - cannot connect message when
trying to verify Demo user.

 

I had problems installing the ITSM suite and had to call in support.
After lots of tooing and froing it was determined that the problem lay
in the versions the shared libs and rik program supplied with the
installing. Taking the /common lib from ar server and using a suitable
ld_library_path 

 

Check out the Driver program and see if you can log on with that.

 

Regards

Stuart Schon

TL - Remedy Solutions



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
Sent: 7 November 2008 07:35
To: arslist@ARSLIST.ORG
Subject: ITSM data management application

 

** 

QQ: (quick question)

When installing the application .. after putting in all in the
information -- I get a arerr 90 timeout.. 

everytime on different installs --

 

What causes that -- when the UT/AT work just fine.  Anyone seen this
one.

-- 
Patrick Zandi

__Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
html___ 


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Re: SRM 2.2 Warning

[PCR Remedy]

You user exists in CTM:People form ?

Peter

On Wed, Nov 5, 2008 at 3:38 PM, Sree Vyas <[EMAIL PROTECTED]> wrote:

> ** Hello List,
>
> Did anyone faced this warning while opning Request entry console  in
> Service Request Managemant.
> "Logged in user not recognized. Contact your Service Request Management
> administrator. Now closing Request Entry. (ARWARN 150109)"
>
> Can anyone suggest what is the meaning of this Warining.. User having SRM
> Admin previlages too...
>
> we rcently upgraded SRM 2.0 to 2.2
>
> Regards,
> Vyas.
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Re: ITSM 7 Operational Categorizations

[Rick Cook]

Well, as the author of the document, I posted it on the BMCDN for
convenience purposes only, not as an exclusive place for you all to get to
it or to grant BMC exclusive rights over it.  If BMC has a problem with
people getting this document from some other source, they can come talk to
me.  If BMC hassles any of you about it, also refer them to me.  I'll take
care of it.

I'm very flattered that so many of you find this information valuable, and I
see no reason to withhold helpful information from those who need it.  I
hereby give my permission for anyone to use this for their own purposes, and
to share it with whoever else might find it useful, especially since BMC
didn't provide anything like it themselves.  If you make a buck on it, maybe
you could share it with me, but I'm not expecting that to happen.  :)

If anyone from BMC has any issue with what I just said, you have my phone
number.  I would love to talk to you about it.

Enjoy!

Rick

On Thu, Nov 6, 2008 at 1:13 PM, Mario Roehr
<[EMAIL PROTECTED]>wrote:

>
>
> Listers,
>
> this stuff is confidential and does not have to be shared in other external
> forums like this one.
> Here's the message I got from BMC a few minutes ago:
>
> Mario – It has come to my attention that a document posted on BMCDN in a
> PRIVATE section for BMC Elite and Premier was posted in an external forum.
> Remember that your company tier (Premier) allows you access to certain
> confidential information that other users cannot access.
> Please make sure that in the future you do not share any confidential
> information with other users.
>
> Please do not ask me further to share this document or to send you a copy.
>
> Thanks for understanding.
>
> Kind Regards,
> Mario

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