Incoming Email
Hello, Can any one help me out in resolving the below error.When i tried sending emails from email client (outlook ) to Remedy System , i got the below error. Not able to see incoming messages in Email message form. Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Incoming-Email-tp21200316p21200316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AUTO: Paul Thill (returning 01/02/2009)
I am out of the office until 01/02/2009. Please email taps.request.mail...@metavante.com Note: This is an automated response to your message arslist Digest - 26 Dec 2008 to 28 Dec 2008 (#2008-520) sent on 12/28/2008 11:00:00 PM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Creating Decrementing value in Table
I think the easiest approach is, as Mike said, an Update SQL statement: UPDATE childtablename SET counter = counter - 1 WHERE parentrequestid = '$request_id$' AND counter '$counterbeingdeleted$' childtablename = the schema of the child form counter = field on the childtablename that stores the 1, 2, 3, etc. parentrequestid = I am assuming you have some foreign key stored on the childtable that is the Request ID of the parent record. counterbeingdeleted = the counter value of the record being deleted (ie 2). This way you don't have to run through a Push Fields filter. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incoming Email
it appears that you are using a pop account to poll your mail, have you verified that the password configured to log into the account is accurate? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Sent: Monday, December 29, 2008 1:44 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Hello, Can any one help me out in resolving the below error.When i tried sending emails from email client (outlook ) to Remedy System , i got the below error. Not able to see incoming messages in Email message form. Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Incoming-Email-tp21200316p21200316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incoming Email
best thing to do is enable logging on the email client to see the full details of the email service to pop-mailbox. reference the admin guide towards the end for details on how to enable. On Mon, Dec 29, 2008 at 5:59 AM, LJ Longwing lj.longw...@gmail.com wrote: it appears that you are using a pop account to poll your mail, have you verified that the password configured to log into the account is accurate? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Salma Sent: Monday, December 29, 2008 1:44 AM To: arslist@ARSLIST.ORG Subject: Incoming Email Hello, Can any one help me out in resolving the below error.When i tried sending emails from email client (outlook ) to Remedy System , i got the below error. Not able to see incoming messages in Email message form. Command is not valid in this state. javax.mail.AuthenticationFailedException: Command is not valid in this state. at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118) at javax.mail.Service.connect(Service.java:233) at javax.mail.Service.connect(Service.java:134) at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(Recei verModule.java:1782) at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Unknown Source) Thanks in Advance. Regards, Salma -- View this message in context: http://www.nabble.com/Incoming-Email-tp21200316p21200316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ADV:XtremeAir (NEW INTERFACE)
Ooh, Gidd, I might have to look at this tonight! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 11:09 AM To: arslist@ARSLIST.ORG Subject: ADV:XtremeAir (NEW INTERFACE) Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.airhttp://get.adobe.com/air/ Use the Open option to select installation. Repeat thisprocess to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is:mmcdonald/mmcdonald Once installed, Login/Password is:jmcdonald/jmcdonald Once installed, Login/Password is:pmcdonald/pmcdonald Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office * 916.334.0599 FAX * 916.265.0112 Web * http://www.buoyantsolutions.nethttp://www.buoyantsolutions.net/ E-mail * mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Interesting Bug in 7.1
Oh, if I had a nickel for all of the things that BMC tries to pass off as training issues that wouldn't be issues at all if things were simply designed and implemented properly in the first place... -Lyle Taylor -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steve Michadick Sent: Tuesday, December 23, 2008 5:20 AM To: arslist@ARSLIST.ORG Subject: Re: Interesting Bug in 7.1 Here's a couple more... ARS 7.1 patch 004 w/ ITSM 7.0.3 patch 008 - If you change the name of a form in the Admin Tool, your users will start getting a $MENU$ pattern matching error telling them that the value they selected from the menu doesn't match what is in the menu. We fixed this by removing the $MENU$ from the Pattern for each affected field. BMC Support told me that this is fixed in patch 005, but until then we just have to restart the services. When someone goes to create an Incident and manually selects values in the Incident Owner fields, but then deletes them out before saving the Incident, that ticket can no longer be modified. Selecting from the menus sets some hidden fields that are not cleared out when the menu fields are. These hidden fields are used in workflow to lock the ticket down. After disabling many AL's and Filters to get past this, we finally just had them recreate the ticket (leaving the Owner fields blank to be filled in by workflow) and then deleted the dead ticket. I suppose you could also unhide the offending fields and clear them out too. I'm going to create some workflow to keep this from happening in the first place. Of course, I've been told that this is a training issue that users shouldn't be entering and clearing out those fields, but you know users will do all sorts of things they aren't supposed to do. Steve Michadick Remedy Engineer MCNOSC -Original Message- From: Joe DeSouza [mailto:joe_rem...@yahoo.com] Sent: Monday, December 22, 2008 1:31 PM Subject: Re: Interesting Bug in 7.1 ** Wanna know another interesting bug? Try exporting an AL that has a really long Set Field If qualification as a .xml export, and then reimporting it again. The import will fail. I experienced that a couple of weeks ago and was beating my brains numb as to why the import was failing on that AL only and not others. And the only different thing about that AL compared to any other that exported and imported well was that qualification length. Exporting and importing it as a .def file, it has no problem. There is nothing wrong with the xml format but yet for some reason the import fails. The reason why I wanted a xml export and not a def, is that there were some modifications I needed to do on the def file which is easier in the xml format than the def. Joe From: ccrashh ccra...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, December 22, 2008 12:08:47 PM Subject: Interesting Bug in 7.1 If you create a SET FIELDS action in an Active Link on a form with a 0 byte (unlimited) field using the 6.3 version of the Admin tool (even if the server is 7.1), you can cut and paste or type several thousand characters (try about 4000). If you try to do the same thing in an Active Link, on the same form and field, with the 7.1 Admin Tool, it will not let you cut and paste and/or type more than about 1900 characters into the SET FIELDS action. Give it a shot. Truly fun. The problem is worse than thatyou can import such an Active Link onto a 7.1 server, no problem. You just can't modify the set fields itself. You can't run Remedy Developer Plus from the 7.1 Admin tool against it either. It will hang the minute it hits that active link. Fun times. You can imagine the run-around I got from BMC Support. I had to debug and solve this myself. Now...is this a bug in 7.1 or something BMC/Remedy fixed because it was not working correctly in 6.3? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist:
Re: ADV:XtremeAir (NEW INTERFACE)
Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** *Advertisement*: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to *not* have to rely on use of BMC's Mid-tier ! -- *For those interested:* *Download Installation Instructions* ** * Step 1: **Adobe AIR:**Here is the link to install the Airsoftware: **http://get.adobe.com/air/* http://get.adobe.com/air/ * Step 2: **XtremeAIR: **Here is the link to install the Xtreme Airsoftware: http://www.buoyantsolutions.net/xtremeair/xtremeair.air***http://get.adobe.com/air/ ** *Use the Open option to select installation. * *Repeat this process to check **for updates in the future.* * Step 3:* *Login(s) and test:* ** Once installed, Login/Password is:mmcdonald/mmcdonald Once installed, Login/Password is:jmcdonald/jmcdonald Once installed, Login/Password is:pmcdonald/pmcdonald Regards…Gidd *Glidden L. Calden* *BUOYANT SOLUTIONS, INC.* Keeping business afloat ...in a Sea of Solutions Office ( *916.334.0599* FAX 4 *916.265.0112* Web 8 *http://www.buoyantsolutions.net* E-mail + *mailto:g...@buoyantsolutions.net g...@buoyantsolutions.net* This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ADV:XtremeAir (NEW INTERFACE)
Robert, Yes indeed ! I can see the new tickets streaming in as folks begin to play with this, btw. There is always something to hope for, Happy Holidays Now where is that bear we have to wrestle ??? Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Monday, December 29, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! _ For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is:mmcdonald/mmcdonald Once installed, Login/Password is:jmcdonald/jmcdonald Once installed, Login/Password is:pmcdonald/pmcdonald Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ADV:XtremeAir (NEW INTERFACE)
Well, too bad I cannot download the adobe air here at work. I don't have internet at home either, but I trust that you've done a good job with it. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Robert, Yes indeed ! I can see the new tickets streaming in as folks begin to play with this, btw. There is always something to hope for, Happy Holidays Now where is that bear we have to wrestle ??? Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Monday, December 29, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is: mmcdonald/mmcdonald Once installed, Login/Password is: jmcdonald/jmcdonald Once installed, Login/Password is: pmcdonald/pmcdonald Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ADV:XtremeAir (NEW INTERFACE)
Junior, What do you mean no internet access at home? That's plain crazy talk. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, December 29, 2008 12:24 To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) Well, too bad I cannot download the adobe air here at work. I don't have internet at home either, but I trust that you've done a good job with it. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Robert, Yes indeed ! I can see the new tickets streaming in as folks begin to play with this, btw. There is always something to hope for, Happy Holidays Now where is that bear we have to wrestle ??? Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Monday, December 29, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is: mmcdonald/mmcdonald Once installed, Login/Password is: jmcdonald/jmcdonald Once installed, Login/Password is: pmcdonald/pmcdonald Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. __Platinum Sponsor: www.rmsportal.com
Re: ADV:XtremeAir (NEW INTERFACE)
Yeah, I live out in the country, so only can get Dial-Up. It was flaky, disconnecting me every five minutes. I'm checking into a cell card for my laptop now, but it has a bunch of throttling restrictions, so I've been slow to sign up for it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Darrell Reading Sent: Monday, December 29, 2008 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) Junior, What do you mean no internet access at home? That's plain crazy talk. Darrell Reading Systems Engineer Phone 479.204.5739 dere...@wal-mart.com Wal-Mart Stores, Inc. 805 Moberly Lane, MS-0560-68 Bentonville, AR 72716 Save Money. Live Better -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, December 29, 2008 12:24 To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) Well, too bad I cannot download the adobe air here at work. I don't have internet at home either, but I trust that you've done a good job with it. Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Gidd Sent: Monday, December 29, 2008 12:22 PM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Robert, Yes indeed ! I can see the new tickets streaming in as folks begin to play with this, btw. There is always something to hope for, Happy Holidays Now where is that bear we have to wrestle ??? Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Monday, December 29, 2008 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: ADV:XtremeAir (NEW INTERFACE) ** Late XMAS Present Gidd? On Mon, Dec 29, 2008 at 8:09 AM, Gidd g...@buoyantsolutions.net wrote: ** Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is: mmcdonald/mmcdonald Once installed, Login/Password is: jmcdonald/jmcdonald Once installed, Login/Password is: pmcdonald/pmcdonald Regards...Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may
Re: Creating Decrementing value in Table
One more request.i was earlier able to increment the counter in the table but having issues in performance now .so would you be able to guide me in how to implement the Increment value in Table same as to one you have given me for Decrementing. Acutal Scenario is that when user selects a CTI and raises a Ticket then on opening the Form there should be default values(records) loaded in the table.This table hold data of only those records which have a flag set to Yes. Currently i have a Add/Modify button where in a user selects values from drop down(these are the values like Test1, Test2, Test3 etc) option and then clicks on Add/Modify Button.If the there is any matching request then it should modify the previous request.and if if there is no matching request then it should create a new record with increment in the values currently in the table. for e,g These are the default values loaded into the table when the ticket is raised. Order ID Value 1 Test1 2 Test2 3 Test3 4 Test4 5 Test5 Now if i want to modify the second record then the order id should not change only the values in it should get modified. Now if i am selecting a new value from drop down menu say suppose Test6 and then adding it then that record should get the record id as '6'. So would like to know how this can be implemented without having performance impact? Regards, Amey On 12/29/08, ccrashh ccra...@gmail.com wrote: I think the easiest approach is, as Mike said, an Update SQL statement: UPDATE childtablename SET counter = counter - 1 WHERE parentrequestid = '$request_id$' AND counter '$counterbeingdeleted$' childtablename = the schema of the child form counter = field on the childtablename that stores the 1, 2, 3, etc. parentrequestid = I am assuming you have some foreign key stored on the childtable that is the Request ID of the parent record. counterbeingdeleted = the counter value of the record being deleted (ie 2). This way you don't have to run through a Push Fields filter. Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Survey Link in Email
Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit OK but then it opens the Survey form with no data. I am using the SYS:NotificationsMessages form and there is no link within the body of this survey. It seems to be set in the system somewhere preceeding that form, I can't figure out how to disable this link for surveys. Here is the html if anyone sees the problem right away. http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=dbusremapptsteid=NTS00289800 thanks John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: Survey Link in Email
John, its been awhile since I saw this, but I think the user has to have some permissions set up that aren't in the book. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: John Kelley john.kel...@dunkinbrands.com Date: Mon, 29 Dec 2008 14:50:41 To: arslist@ARSLIST.ORG Subject: Survey Link in Email Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit OK but then it opens the Survey form with no data. I am using the SYS:NotificationsMessages form and there is no link within the body of this survey. It seems to be set in the system somewhere preceeding that form, I can't figure out how to disable this link for surveys. Here is the html if anyone sees the problem right away. http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=dbusremapptsteid=NTS00289800 thanks John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: Survey Link in Email
John, Ran into the same issue here. There are 2 options. Like Rick suggested, the 1st is to modify permissions to allow the user to go directly into the survey form. What I did was something different. I changed the URL to go to this: http://servername/arsys/forms/remedy-app/SRM%3ASurveyResponseDialog/Survey+Response/ http://%3cservername%3e/arsys/forms/remedy-app/SRM%3ASurveyResponseDialog/Survey+Response/ This opens up the survey response dialog form which is basically a table that gives the user a list of all surveys that they can complete. When you open the survey from that table, the error does not show. Our users actually like this better because it gives them the list of all surveys for their requests. Hope this helps. Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Kelley Sent: Monday, December 29, 2008 2:51 PM To: arslist@ARSLIST.ORG Subject: Survey Link in Email Hi List: ARS Server 7.01 I was wandering if anyone had an issue with the out of the Box link thats gets sent to the end user through email and when clicked ,user logs in they receive a warning No matching requests. (or Permission to requests) for qualification criteria.(ARWARN 9296) You hit OK but then it opens the Survey form with no data. I am using the SYS:NotificationsMessages form and there is no link within the body of this survey. It seems to be set in the system somewhere preceeding that form, I can't figure out how to disable this link for surveys. Here is the html if anyone sees the problem right away. http://dbusremwebtst/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=dbusremapptsteid=NTS00289800 thanks John * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free. ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.
Re: ADV:XtremeAir (NEW INTERFACE)
Very impressive. I like this! :) Gidd Calden wrote: Advertisement: Listers: Exciting News, if you ever wondered what Remedy might be like if it had a truly user friendly interface well take a look at our new XtremeAIR interface. For those unfamiliar with Adobe Air applications, this is a FLEX/Flash based environment that is extremely light weight, does not require a browser and will work on a MAC. Some of you have looked at our FLEX integration and provided us with excellent feedback and honest comments. It is this input that has helped us continue to be on the leading edge and provide solutions that our customers ask for (not our concept of what they want). What can we do with this interface? What would you like to see in this type of interface? Geezzz, I'll bet you'll get back to us with your comments and suggestions. Behind the scenes: we provide a convenient configuration file (XML) that let's you the user determine things like what part of the interface should appear to the user first, set corporate color schemes and lots more. Deployment is also a very straight forward process as you can see below. A special thank you goes out the genius work by the folks over at J System for their superior XML Gateway tool that powers everything and allows us to not have to rely on use of BMC's Mid-tier ! _ For those interested: Download Installation Instructions Step 1: Adobe AIR:Here is the link to install the Air software: http://get.adobe.com/air/ http://get.adobe.com/air/ Step 2: XtremeAIR: Here is the link to install the Xtreme Air software: http://www.buoyantsolutions.net/xtremeair/xtremeair.air http://get.adobe.com/air/ Use the Open option to select installation. Repeat this process to check for updates in the future. Step 3: Login(s) and test: Once installed, Login/Password is:mmcdonald/mmcdonald Once installed, Login/Password is:jmcdonald/jmcdonald Once installed, Login/Password is:pmcdonald/pmcdonald Regards.Gidd Glidden L. Calden BUOYANT SOLUTIONS, INC. Keeping business afloat ...in a Sea of Solutions Office ( 916.334.0599 FAX 4 916.265.0112 Web 8 http://www.buoyantsolutions.net http://www.buoyantsolutions.net/ E-mail + mailto:g...@buoyantsolutions.net This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- View this message in context: http://www.nabble.com/ADV%3AXtremeAir-%28NEW-INTERFACE%29-tp21205171p21210529.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
JOB: Vyom Labs is seeking ITSM 7 and CMDB expert for a Project in Middle East
** Dear All, Vyom Labs is seeking ITSM 7 and CMDB expert for Project in Middle East. The remedy consultant can work as contractor or on permanent roles of Vyom Labs. Responsibilities of this assignment include: · Develop and Present IT Governance strategy for the organization using BMC tool • Understand planned scope of Incident, Change, SLM, Asset Management and IT Configuration Management processes • Develop execution plan for Design/Build/Test/Deploy phase · Provide SME guidance on installation/configuration/customization of BMC components (Remedy ITSM suite, CMDB, integration with third party discovery tools) • Individual contributor as well as guiding the team · Work with CIO and planners to assess current capabilities and identify high-level requirements • Develop prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met. • Participate in quality management reviews to ensure adherence to all quality management plans and standards • Excellent communication skills and technical skills to conduct solution analysis workshops, articulate strategy and to interact with CIO Please get in touch with Sagar Malkar for this Opportunity. Contact Details: Sagar Malkar HR Department Vyom Labs Pvt. Ltd. Hand Phone: 1-(484)-660-4056 / 91-9326603921 Email: mailto:sa...@vyomlabs.com http://www.vyomlabs.com/ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___
How to submit and modify incidents/problems through email.
Dear All, I have one urgent requirement , i want to submit incidents or problem automatically when remedy server recieves emails. How do we configure this ? I want to submit incidents through normal email which is sent to the specified email account , i.e which is configured in remedy. I doesn't want to use any templates. Can this be done with out using templates. If yes Please let me know how do we start with this configuration.Can any one give me some idea which work flow to be wrritten . I have setup mailboxes for outgoing and incoming in remedy. Please let me know for further details . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21214029.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How to submit and modify incidents/problems through email.
The way to do it without templates is to create an email processing form. Create workflow to process the emails into that form, and to push the data from that form to the incident form. You will need to ensure that the work rules required by incident are enforced on the processing form. Rick --Original Message-- From: Salma Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: How to submit and modify incidents/problems through email. Sent: Dec 29, 2008 11:39 PM Dear All, I have one urgent requirement , i want to submit incidents or problem automatically when remedy server recieves emails. How do we configure this ? I want to submit incidents through normal email which is sent to the specified email account , i.e which is configured in remedy. I doesn't want to use any templates. Can this be done with out using templates. If yes Please let me know how do we start with this configuration.Can any one give me some idea which work flow to be wrritten . I have setup mailboxes for outgoing and incoming in remedy. Please let me know for further details . Please help me . Regards, Salma -- View this message in context: http://www.nabble.com/How-to-submit-and-modify-incidents-problems-through-email.-tp21214029p21214029.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Sent from my Verizon Wireless BlackBerry
