Re: Using Hummingbird instead of X Windows to install ARS 7.5
On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: ** This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.comwrote: ** FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is *** http://connectivity.hummingbird.com/*http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) ***Christopher Pruitt* Consultant Specialist ***EDS,* an HP Company mailto:* christopher.pru...@eds.com* We deliver on our commitments so you can deliver on yours. ***Confidentiality Notice:* This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick Zandi __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Let me add one to the list: Xming. (http://www.straightrunning.com/XmingNotes/) I’ve used it before to install AR and ITSM patches on Linux where X was required. Come to think of it I also installed SLM with it. It is much easier than Cygwin to set up (I’m not bashing Cygwin; I use it every day), IMHO. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, March 11, 2009 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 ** On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: ** This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.com wrote: ** FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: RMI
Notifications to non incident user
Hello folks. Can anyone think of a way in ITSM 7 to configure a notification to a user in the tool when an incident is created as Critical or High? I know I can do this via a filter but is there a way to configure this using a User event notification? I should mention that this person who wants to receive the email is not the requestor, assignee/group or owner/group. they are not related to the incident in any way. Thanks Steve ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
I once married the local sysadmin. It worked for me! Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, March 11, 2009 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 ** On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.commailto:axton.gr...@gmail.com wrote: ** This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.commailto:remedy...@gmail.com wrote: ** FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.commailto:christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.commailto:christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edumailto:marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Patrick
Notifications to Business Users from Change Management
Good morning, Out of curiosity, has anyone found a way to do automated notifications to business users for various change requests by using AD groups? I was thinking that to avoid customizations, I could either use SLM or Tasks, with the AD group email addresses being imported into Remedy via the AD - CTM:People integration I already created for users. However, this feels like I'm reinventing the wheel and wanted to see if anyone had a better way of sending automated notifications that is closer to being out of the box. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
JOB Opportunity: Single-Sign on Integration Specialist
AttivaSoft is an IT Service Management Consultancy and Systems Integrator that focuses on value, speed of delivery, and high performance technology solutions. Our High Performance IT approach combines people, business process and advanced technology solutions. The consultant should have the following skill set: Ability Integrating BMC Remedy Action Request System with Single Sign-On (SSO). Ability to configure the Mid-Tier SSOAuthenticator Ability to configure the SSO.Properties Ability to configure the Mid-Tier Config.Properties Ability to configure the AREA SSO Plugin Ability to configure AR System Server to authenticate to Active Directory Ability to develop and compile code in C and Java Program languages. Strong experience in AR API development Ability to CAC Card enable the Remedy System with SSO AttivaSoft, LLC is a is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, non-disqualifying physical or mental disability or any other basis covered by law. AttivaSoft offers a great Total Compensation Package! This position includes a competitive compensation package with strong base salary (commensurate with experience and qualifications). We have a fantastic and generous training and mentoring program for all employees. We also offer a company sponsored 401K Plan, Medical, Dental, Vision, Life Insurance and Short and Long Term Disability Insurance. For more information, please contact Nicole St. Louis, Human Resources Associate, (410) 715-4446 x115 or recruit...@attivasoft.com. www.attivasoft.com Nicole R. St. Louis Human Resources Associate AttivaSoft, LLC 10440 Little Patuxent Parkway, Suite 200 Columbia, MD 21044 (410) 715-4446 x115 www.attivasoft.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Notifications to non incident user
Our campus-wide outage notifications are sent to a listserv (custom filter, although control over the outage flag is incorporated in AL-triggered dialog boxes for critical incidents), and all subscribers to that listserv get the notification. The listserv is not public, but it is also not limited to ITSM support staff. See docs at http://arsweb4.ars.unt.edu/helpdesk/creating_system_outages.htm ... there are screen shots of the notification dialogs about ¾ of the way through it. This is a customization implemented years ago on our Help Desk 5.5 application that was ported to ITSM 7 before we migrated. The only trick is that the AREmail account has to be subscribed to the listserv as an authorized sender. If you are only dealing with one recipient, or even a few, then the filter can notify only them instead of an entire listserv; the more intrusive customization is to add the confirmation dialog in the user interface. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Steven Iocco Sent: Wednesday, March 11, 2009 8:03 AM To: arslist@ARSLIST.ORG Subject: Notifications to non incident user ** Hello folks. Can anyone think of a way in ITSM 7 to configure a notification to a user in the tool when an incident is created as Critical or High? I know I can do this via a filter but is there a way to configure this using a User event notification? I should mention that this person who wants to receive the email is not the requestor, assignee/group or owner/group. they are not related to the incident in any way. Thanks Steve __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Actually way back in the 4.x (and probably before, but I haven’t had enough coffee today to remember that far back) you had to use an X Windows client to manage the licensing of Remedy on a Unix server. You also need some sort of X Windows client to install the Oracle client on a Unix server Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, March 11, 2009 4:03 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 ** On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.com wrote: FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University
Re: Using Hummingbird instead of X Windows to install ARS 7.5
I remember that...it was a pain in the a** to work with licenses...VERY happy they moved it to the admin, and now user tools... _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, March 11, 2009 8:26 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 Actually way back in the 4.x (and probably before, but I haven't had enough coffee today to remember that far back) you had to use an X Windows client to manage the licensing of Remedy on a Unix server. You also need some sort of X Windows client to install the Oracle client on a Unix server Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, March 11, 2009 4:03 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 ** On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.com wrote: FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com On Tue, Mar 10, 2009 at 10:14 AM, Dwayne Martin marti...@jmu.edu wrote: Dear List, The 7.5 installation manual says to use X Windows to install ARS on a Unix or Linux server. We already have Hummingbird, which supposedly works similarly to X Windows. Can we use it or do we need to buy X Windows? (We are presently at ARS 7.1 p3 on a RH Linux server.) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
7.5 AR System
Hi All, AR System 7.5/Incident Management I logged into the Admin Tool to view the Service/Impact field workflow for 7.5 Incident Management module, and all I saw was a white box field. I looked for entry points (thinking maybe it is an application list), but I can not find the Service, impact, customer name, etc fields. This is new to me. Where can I find the fields? This works must different from 7.1.I **Need a job? Find employment help in your area. (http://yellowpages.aol.com/search?query=employment_agenciesncid=emlcntusyelp0005) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Application-Generate-GUID in a Filter
What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: Application-Generate-GUID in a Filter
$PROCESS$ @@ :Application-Generate-GUID From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: Wednesday, March 11, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Application-Generate-GUID in a Filter Importance: High ** What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.com/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
AW: Application-Generate-GUID in a Filter
in Filters you don't need @@: IMHO it won't even work with @@: Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Eli Schilling Gesendet: Mittwoch, 11. März 2009 16:40 An: arslist@ARSLIST.ORG Betreff: Re: Application-Generate-GUID in a Filter ** $PROCESS$ @@ :Application-Generate-GUID From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, Ron Sent: Wednesday, March 11, 2009 8:37 AM To: arslist@ARSLIST.ORG Subject: Application-Generate-GUID in a Filter Importance: High ** What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.com/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg
Re: Application-Generate-GUID in a Filter
** May I add $PROCESS$ @@ :Application-Generate-GUID "DD" If you want DD as the prefix of the GUID... you can skill @@ : if you are using it in a filter Joe From: Eli Schilling eli.schill...@thecreek.comTo: arslist@ARSLIST.ORGSent: Wednesday, March 11, 2009 11:39:51 AMSubject: Re: Application-Generate-GUID in a Filter** $PROCESS$ @@ :Application-Generate-GUID From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Suwanski, RonSent: Wednesday, March 11, 2009 8:37 AMTo: arslist@ARSLIST.ORGSubject: Application-Generate-GUID in a FilterImportance: High ** What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVryInc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com www.devry.edu __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" html___
Re: Application-Generate-GUID in a Filter
I am using this process in an Active Link but not in a Filter. Select the Set Fields action Choose the field you want to set. For Value I have: $PROCESS$ @@:Application-Generate-GUID I don't see why this would not work in a filter as well. James On Mar 11, 11:36 am, Suwanski, Ron rsuwan...@devry.com wrote: What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are image001.jpg 4KViewDownload ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Application-Generate-GUID in a Filter
@@: might not work as it is to represent that the requested process should run on the server and not the client so that can be used in AL's but not on server side workflow like filters and escalations.. skip the @@ and use an argument of DD or whatever 2 length character string to prefix the GUID.. If you do not use this argument the default prefix will be ID. Joe From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 11:47:28 AM Subject: Re: Application-Generate-GUID in a Filter I am using this process in an Active Link but not in a Filter. Select the Set Fields action Choose the field you want to set. For Value I have: $PROCESS$ @@:Application-Generate-GUID I don't see why this would not work in a filter as well. James On Mar 11, 11:36 am, Suwanski, Ron rsuwan...@devry.com wrote: What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Notifications to Business Users from Change Management
I guess the other half of the question - is WHAT do the Business Users Want to do with the notification? - Just get the details only? Be able to login and see the CR? Will the OOB Notification message be enough Detail? Do all the Business Users understand Change's and the service organization enough? If the answer is the latter (Login to see CR) - then you can setup Remedy Groups for the business users and maintain the population there. Else just create a 'user' for the distribution-list and assignment rules for a task, etc. However - the task will need to be closed to progress the CR - so escalation or other workflow would be required there... We found previously that Business Users change like the water under the bridge - and we were getting swamped with changes - which need to be performed off-hours for group membership changes do to re-cache... We went to a Key Service Owner Concept which is tied to the CI(s) Linked to the Change Request and triggered notifications that way - yes it was a customization - but then only the Key Owner was notified and they (being remedy users) could login and determine impact, schedule changes, bla-bla - and then it was the Key Owner responsibility to notify the world of the outage, etc. Make sense? HTH Robert On Wed, Mar 11, 2009 at 6:33 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, Out of curiosity, has anyone found a way to do automated notifications to business users for various change requests by using AD groups? I was thinking that to avoid customizations, I could either use SLM or Tasks, with the AD group email addresses being imported into Remedy via the AD - CTM:People integration I already created for users. However, this feels like I’m reinventing the wheel and wanted to see if anyone had a better way of sending automated notifications that is closer to being out of the box. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Notifications to Business Users from Change Management
Robert, That makes sense. What we're looking for is to further automate reoccurring change requests. For example, the server team applies monthly Microsoft patches. They have Change Templates that they use, but to make it a little easier, we would like to automatically notify a few email groups that the affected people are in. Currently the Change Assignee manually sends the emails out. We also have a similar concept for your Key Service Owners, but we have those individuals set up as approvers, so they not only get notified but they have to approve changes for their specific applications. That works well, but specifically for infrastructure events that require many people to be aware, we'd like to send further notifications. I can see examples for other potential uses. Since we have multiple locations, if the network guys need to replace a switch in a building out in Kansas, it would be nice if we could set up Remedy to search the people form for all users in Kansas, or use our AD email group for something like all_kansas_us...@email.commailto:all_kansas_us...@email.com to notify them of the change. It would be good to specifically tie them to Change Templates. I am thinking this does require a customization like what you did, but I wanted to post it here first. When we first went live with ITSM 7 (without training and our BMC professional services folks didn't appear to have training either) I made a customization to Change Management that turned out to be a feature out of the box that was difficult to find. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Molenda Sent: Wednesday, March 11, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Notifications to Business Users from Change Management ** I guess the other half of the question - is WHAT do the Business Users Want to do with the notification? - Just get the details only? Be able to login and see the CR? Will the OOB Notification message be enough Detail? Do all the Business Users understand Change's and the service organization enough? If the answer is the latter (Login to see CR) - then you can setup Remedy Groups for the business users and maintain the population there. Else just create a 'user' for the distribution-list and assignment rules for a task, etc. However - the task will need to be closed to progress the CR - so escalation or other workflow would be required there... We found previously that Business Users change like the water under the bridge - and we were getting swamped with changes - which need to be performed off-hours for group membership changes do to re-cache... We went to a Key Service Owner Concept which is tied to the CI(s) Linked to the Change Request and triggered notifications that way - yes it was a customization - but then only the Key Owner was notified and they (being remedy users) could login and determine impact, schedule changes, bla-bla - and then it was the Key Owner responsibility to notify the world of the outage, etc. Make sense? HTH Robert On Wed, Mar 11, 2009 at 6:33 AM, Pierson, Shawn shawn.pier...@sug.commailto:shawn.pier...@sug.com wrote: ** Good morning, Out of curiosity, has anyone found a way to do automated notifications to business users for various change requests by using AD groups? I was thinking that to avoid customizations, I could either use SLM or Tasks, with the AD group email addresses being imported into Remedy via the AD - CTM:People integration I already created for users. However, this feels like I'm reinventing the wheel and wanted to see if anyone had a better way of sending automated notifications that is closer to being out of the box. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- If it were not for the gutter, my mind would be homeless! __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Notifications to Business Users from Change Management
Well that is a lovely feature of the CMDB - including Topology - Sites (foundation) - Users bla If say a home directory server at Site QQ is having a CR - which people are users of this server you could do a notify. The Key thing is the automation/linking of all the Prople to Sites / Equipment - which you could query AD Groups and populate, or as you mentioned do a dist-list lookup (however at most companies Dist-List name format changes like the sun rises...)... Unfortunately - this does require a customization to notify them all, etc. Yah' I didn't get into the concept of apporvers such as Windows Patches - must be approved by the OS Team (for H/W compat issues) the Application Owner (for Application compat issue) and the Business Owner (for business outage approval), etc. And Yes - I think we **ALL** have fallen into the trap of You mean ITSM 7x does this? - where is it - how does it work - where is it 'not' documented... Now factor in 7.5 - and well you just went exponential... Glad to help Robert On Wed, Mar 11, 2009 at 9:30 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Robert, That makes sense. What we’re looking for is to further automate reoccurring change requests. For example, the server team applies monthly Microsoft patches. They have Change Templates that they use, but to make it a little easier, we would like to automatically notify a few email groups that the affected people are in. Currently the Change Assignee manually sends the emails out. We also have a similar concept for your Key Service Owners, but we have those individuals set up as approvers, so they not only get notified but they have to approve changes for their specific applications. That works well, but specifically for infrastructure events that require many people to be aware, we’d like to send further notifications. I can see examples for other potential uses. Since we have multiple locations, if the network guys need to replace a switch in a building out in Kansas, it would be nice if we could set up Remedy to search the people form for all users in Kansas, or use our AD email group for something like all_kansas_us...@email.com to notify them of the change. It would be good to specifically tie them to Change Templates. I am thinking this does require a customization like what you did, but I wanted to post it here first. When we first went live with ITSM 7 (without training and our BMC professional services folks didn’t appear to have training either) I made a customization to Change Management that turned out to be a feature out of the box that was difficult to find. Thanks, Shawn Pierson *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Robert Molenda *Sent:* Wednesday, March 11, 2009 11:14 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Notifications to Business Users from Change Management ** I guess the other half of the question - is WHAT do the Business Users Want to do with the notification? - Just get the details only? Be able to login and see the CR? Will the OOB Notification message be enough Detail? Do all the Business Users understand Change's and the service organization enough? If the answer is the latter (Login to see CR) - then you can setup Remedy Groups for the business users and maintain the population there. Else just create a 'user' for the distribution-list and assignment rules for a task, etc. However - the task will need to be closed to progress the CR - so escalation or other workflow would be required there... We found previously that Business Users change like the water under the bridge - and we were getting swamped with changes - which need to be performed off-hours for group membership changes do to re-cache... We went to a Key Service Owner Concept which is tied to the CI(s) Linked to the Change Request and triggered notifications that way - yes it was a customization - but then only the Key Owner was notified and they (being remedy users) could login and determine impact, schedule changes, bla-bla - and then it was the Key Owner responsibility to notify the world of the outage, etc. Make sense? HTH Robert On Wed, Mar 11, 2009 at 6:33 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, Out of curiosity, has anyone found a way to do automated notifications to business users for various change requests by using AD groups? I was thinking that to avoid customizations, I could either use SLM or Tasks, with the AD group email addresses being imported into Remedy via the AD - CTM:People integration I already created for users. However, this feels like I’m reinventing the wheel and wanted to see if anyone had a better way of sending automated notifications that is closer to being out of the box. Thanks, *Shawn Pierson * Remedy Developer | Southern Union Private and confidential as detailed
Re: Application-Generate-GUID in a Filter
The best way to do this is to generate it via a filter. Like this Run If Qualification: 'Key_Field' = $NULL$ If-Actions Field Mapping: Field NameValue Key_Field = $PROCESS$Application-Generate-GUID DD DO not put quotes around the DD or it will not work Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 11, 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Application-Generate-GUID in a Filter ** @@: might not work as it is to represent that the requested process should run on the server and not the client so that can be used in AL's but not on server side workflow like filters and escalations.. skip the @@ and use an argument of DD or whatever 2 length character string to prefix the GUID.. If you do not use this argument the default prefix will be ID. Joe From: jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 11:47:28 AM Subject: Re: Application-Generate-GUID in a Filter I am using this process in an Active Link but not in a Filter. Select the Set Fields action Choose the field you want to set. For Value I have: $PROCESS$ @@:Application-Generate-GUID I don't see why this would not work in a filter as well. James On Mar 11, 11:36 am, Suwanski, Ron rsuwan...@devry.com wrote: What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.edu http://www.devry.edu/ http://www.devry.com/ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
2.0.01 Remedy Link For Microsoft Project Application Lsn by Planwell Technology
Listers, I cannot find the documentation on the BMC website for this product. The link exists on the product documentation page, but once you click the link it takes you to an empty page. In addition, the product download is available at the BMC EPD site, but the documentation is not available with the download. Does anyone out there happen to have the docs? Also, do you know if the product works with ITSM 6.0 Change Tasking (the change module that comes with Help Desk) or only full blown Change Management? Any info would be greatly appreciated. Scott Parrish IT Prophets, LLC (770) 653-5203 www.itprophets.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Application-Generate-GUID in a Filter
Thanks for that correction :-) Joe From: Pruitt, Christopher J christopher.pru...@eds.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 1:09:22 PM Subject: Re: Application-Generate-GUID in a Filter ** The best way to do this is to generate it via a filter. Like this Run If Qualification: 'Key_Field' = $NULL$ If-Actions Field Mapping: Field Name Value Key_Field = $PROCESS$Application-Generate-GUID DD DO not put quotes around the DD or it will not work Christopher Pruitt Consultant Specialist EDS,an HP Company mailto:christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice:This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Wednesday, March 11, 2009 10:51 AM To: arslist@ARSLIST.ORG Subject: Re: Application-Generate-GUID in a Filter ** @@: might not work as it is to represent that the requested process should run on the server and not the client so that can be used in AL's but not on server side workflow like filters and escalations.. skip the @@ and use an argument of DD or whatever 2 length character string to prefix the GUID.. If you do not use this argument the default prefix will be ID. Joe From:jham36 jha...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 11:47:28 AM Subject: Re: Application-Generate-GUID in a Filter I am using this process in an Active Link but not in a Filter. Select the Set Fields action Choose the field you want to set. For Value I have: $PROCESS$ @@:Application-Generate-GUID I don't see why this would not work in a filter as well. James On Mar 11, 11:36 am, Suwanski, Ron rsuwan...@devry.com wrote: What is the correct context to use Application-Generate-GUID in a filter to generate an unique number for Set Field? Ron Suwanski Remedy Administrator / Developer DeVry Inc. One Tower Lane Oakbrook Terrace, IL 60181 p: 630.472.2209 f: 630.706.3446 e: rsuwan...@devry.com mailto:rsuwan...@devry.com www.devry.eduhttp://www.devry.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding leading zeroes to Request ID
Thanks for the tip about the B table Conny; due to multiple form dependencies I ended up using the direct SQL method rather than rrrChive to update a total of six tables. I did run into a small issue with attachments (luckily there are only 18 records out of 100,000 that have an attachment). The attachments show up in the pool when the record is displayed, including the correct icon for the file type (e.g. Adobe icon for PDF files). However when I click to save or view an attachment I get an ARERR [556] Missing data in the SQL database: (B97C61115) error. I checked the DB and that field appears to be the full path plus file name at the time the file was attached to the record. For record number 097957 here's what the DB showed in the B97 table after updating the C1 column (and the request ID on the form) and which threw the error: 097957 \\emcdm2\groups\mis\remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 In the WUT I deleted the attached file and then added it back in and saved the request. Now I can display the attachment with no problem and this is what that same record in the B97 table: 097957 \\emcdm2\groups\MIS\Remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 The only difference is that one of the sub-directories is all lower-case before and all upper-case afterwards. Does anyone have an explanation of why that would cause a problem since I'm on MS SQL which is supposed to be case-insensitive. I was under the impression that attachments were stored in the database but the info above leads me to believe that it's actually just storing a pointer to the real location of the files; that would be a problem since most of the other attachments show a path on a D: drive. -Rick Single Remedy application server: Windows Server 2003 SP 2 IIS 6.0 ARS 7.0.1 patch 6 E-mail Engine 7.0.1 p6 Mid-Tier 7.0.1 p6 Tomcat 5.5 Remote Database Server: Windows Server 2003 SP 2 SQL Server 2000 (8.0.76 SP 3 Standard Edition) _ Rick Westbrock PETCO Telecom Engineer ri...@petco.com mailto:ri...@petco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, February 18, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: AW: Adding leading zeroes to Request ID ** ** If there are attachment fields on your form don't forget to update the B tables. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Joe DeSouza Gesendet: Mittwoch, 18. Februar 2009 19:42 An: arslist@ARSLIST.ORG Betreff: Re: Adding leading zeroes to Request ID ** The key is you will need to know your system well. If you want to do what you want to, you will need to know the different relationships that form might have with other forms (such as association tables if you are using the OTB applications etc), where the Request ID is used in the relationships.. Off course you also will need to modify the corresponding entries in the H tables as well. It would be possible to write a SQL script to achieve what you want so long as you know your system well.. Joe From: Rick Westbrock ri...@petco.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 11:05:26 AM Subject: Adding leading zeroes to Request ID ** I ran into a problem today on a form where some previous admin had set the Request ID field (1) to only five digits so after case number 9 was created the NextID value in the arschema table incremented to 10 but the form obviously couldn't create a case with that number so the agents were seeing error messages. My backup admin bumped the field length up to six digits so that agents could immediately start logging tickets again but I plan to increase the field length up to 10 or 15 digits. My question for everyone is what is the best practice to go back and zero-pad all of the existing tickets with five-digit Request ID numbers? It's not strictly necessary for operations but when search results come up defaulting to sort by Request ID these new six-digit request ID cases come up at the top of the list which is not intuitive at all for end users. I do have a dev server on which I will test whatever method I decide upon first and I can delete records if needed as part of testing. -Rick Single Remedy application server: Windows Server 2003 SP 2 IIS 6.0 ARS 7.0.1 patch 6 E-mail Engine 7.0.1 p6 Mid-Tier 7.0.1 p6 Tomcat 5.5 Remote Database Server: Windows Server 2003 SP 2 SQL Server 2000 (8.0.76 SP 3 Standard Edition) _ Rick Westbrock PETCO Telecom Engineer ri...@petco.com mailto:ri...@petco.com __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI
Form permissions....gone....
We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
AW: Adding leading zeroes to Request ID
Rick, the attachments are stored in the database. In your case in table B97C61115. And this one you forgot to update. The path you're seeing in B97 is the original file location. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Rick Westbrock Gesendet: Mittwoch, 11. März 2009 20:41 An: arslist@ARSLIST.ORG Betreff: Re: Adding leading zeroes to Request ID ** Thanks for the tip about the B table Conny; due to multiple form dependencies I ended up using the direct SQL method rather than rrrChive to update a total of six tables. I did run into a small issue with attachments (luckily there are only 18 records out of 100,000 that have an attachment). The attachments show up in the pool when the record is displayed, including the correct icon for the file type (e.g. Adobe icon for PDF files). However when I click to save or view an attachment I get an ARERR [556] Missing data in the SQL database: (B97C61115) error. I checked the DB and that field appears to be the full path plus file name at the time the file was attached to the record. For record number 097957 here's what the DB showed in the B97 table after updating the C1 column (and the request ID on the form) and which threw the error: 097957 \\emcdm2\groups\mis\remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 In the WUT I deleted the attached file and then added it back in and saved the request. Now I can display the attachment with no problem and this is what that same record in the B97 table: 097957 \\emcdm2\groups\MIS\Remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 The only difference is that one of the sub-directories is all lower-case before and all upper-case afterwards. Does anyone have an explanation of why that would cause a problem since I'm on MS SQL which is supposed to be case-insensitive. I was under the impression that attachments were stored in the database but the info above leads me to believe that it's actually just storing a pointer to the real location of the files; that would be a problem since most of the other attachments show a path on a D: drive. -Rick Single Remedy application server: Windows Server 2003 SP 2 IIS 6.0 ARS 7.0.1 patch 6 E-mail Engine 7.0.1 p6 Mid-Tier 7.0.1 p6 Tomcat 5.5 Remote Database Server: Windows Server 2003 SP 2 SQL Server 2000 (8.0.76 SP 3 Standard Edition) _ Rick Westbrock PETCO Telecom Engineer ri...@petco.com mailto:ri...@petco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, February 18, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: AW: Adding leading zeroes to Request ID ** ** If there are attachment fields on your form don't forget to update the B tables. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Joe DeSouza Gesendet: Mittwoch, 18. Februar 2009 19:42 An: arslist@ARSLIST.ORG Betreff: Re: Adding leading zeroes to Request ID ** The key is you will need to know your system well. If you want to do what you want to, you will need to know the different relationships that form might have with other forms (such as association tables if you are using the OTB applications etc), where the Request ID is used in the relationships.. Off course you also will need to modify the corresponding entries in the H tables as well. It would be possible to write a SQL script to achieve what you want so long as you know your system well.. Joe From: Rick Westbrock ri...@petco.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 11:05:26 AM Subject: Adding leading zeroes to Request ID ** I ran into a problem today on a form where some previous admin had set the Request ID field (1) to only five digits so after case number 9 was created the NextID value in the arschema table incremented to 10 but the form obviously couldn't create a case with that number so the agents were seeing error messages. My backup admin bumped the field length up to six digits so that agents could immediately start logging tickets again but I plan to increase the field length up to 10 or 15 digits. My question for everyone is what is the best practice to go back and zero-pad all of the existing tickets with five-digit Request ID numbers? It's not strictly necessary for operations but when search results come up defaulting to sort by Request ID these new six-digit request ID cases come up at the top of the list which is not intuitive at all for end users. I do have a dev server on which I will test whatever method I decide upon first and I can
Re: Form permissions....gone....
Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled... ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Form permissions....gone....
Pretty sure that the forms are not part of any deployable application. Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Form permissions....gone....
Not if it's part of a deployable application...if you look in the permissions window...directly above the words 'No Permission' does it say 'Application Owner: app here'? or is it blank all the way up to the tabs...if it's blank that means its not part of a deployable application...if it has something there...that means it is, and you would need to remove it from that app to assign group permissionsbut in either case you should have at a minimum 'Pubic' and 'Browser', and any other 'dynamic' groups you have define in your serverhave you tried logging back in? restarting the server and logging back in? _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Pretty sure that the forms are not part of any deployable application... Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled... ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Form permissions....gone....
The left pane is blank all the way up. In the right pane is Public and Support Role. The left pane does say above the panel Application Owner and the name of the form. Does that mean that Is actually is part of a deployable application? If so, now what? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:28 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Not if it's part of a deployable application...if you look in the permissions window...directly above the words 'No Permission' does it say 'Application Owner: app here'? or is it blank all the way up to the tabs...if it's blank that means its not part of a deployable application...if it has something there...that means it is, and you would need to remove it from that app to assign group permissionsbut in either case you should have at a minimum 'Pubic' and 'Browser', and any other 'dynamic' groups you have define in your serverhave you tried logging back in? restarting the server and logging back in? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Pretty sure that the forms are not part of any deployable application. Is there a way to cause the default groups we now have to appear? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, March 11, 2009 4:08 PM To: arslist@ARSLIST.ORG Subject: Re: Form permissionsgone ** Is it possible that the def files contained forms that are part of a deployable application? If so...does that deployable application have any roles defined to map to groups on your server?...this is likely your culprit. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Wednesday, March 11, 2009 1:56 PM To: arslist@ARSLIST.ORG Subject: Form permissionsgone ** We're on 7.1 and have done an import of several def files. But, when I go into the admin tool and look at the form permissions, there are None in the leftmost pane. What did we do wrong or what do we need to do to be able to see permissions in this pane? Other forms that Are installed by default have the permissions visible - seems like only the defs we imported don't. We're puzzled. ??? Thanks. Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Error while exporting Forms..
Joe, We have run into some pretty huge XML def files too (we did a lot with BMC Customer Service and Support -- I think it is now a dead product). However, what I ended up doing was using arsexporter (the best named utility in the business). I liked how it worked - and made traversal (automated programs) run much faster as they did not have to deal with such huge files. http://ungil.com/remedy/ARSexporter.html Have fun!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 3:42 PM, Joe DeSouza wrote: ** Listers, I know I can do this in chunks - a few forms at a time - several XML definition files and get it done.. But if I try one massive export of all the forms (which total more than 1000 on our server) as a XML def file, I get a message Decompression has failed after about 20 minutes of attempting the export. The size of the XML definition file as a result after the operation is 0, and nothing gets exported. Has anyone else seen this message? I'm going to attempt exports in chunks now that it doesn't seem to like a massive export.. For those who might want to suggest taking a regular Remedy def file export (which might work), I do not want to take an export as a regular ARS def file, which is more likely to work, because I intend modifying the def file after the export, which is more easier when in an AR XML format... RANT: I wish there was a utility available that could parse the regular def file and convert it to an XML def file and vice-versa... There are advantages and disadvatages of both the formats and having such a utility would give us AR developers and admins the best of both the worlds.. ENVIRONMENT: (1) ARS 7.1 Patch 006 (both server and clients)... (2) Server OS AIX 5. something... (3) Oracle 10.2 (remote database) Cheers Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Error while exporting Forms..
OH - one more question -- what is the advantage of .def vs .xml side note: johnsmac-438:rabbit-arsexporter jdsundberg$ find . | wc -l 19243 My arsexporter exported to 19,243 separate files. -- But I find them easier to deal with then one big file. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 3:42 PM, Joe DeSouza wrote: ** Listers, I know I can do this in chunks - a few forms at a time - several XML definition files and get it done.. But if I try one massive export of all the forms (which total more than 1000 on our server) as a XML def file, I get a message Decompression has failed after about 20 minutes of attempting the export. The size of the XML definition file as a result after the operation is 0, and nothing gets exported. Has anyone else seen this message? I'm going to attempt exports in chunks now that it doesn't seem to like a massive export.. For those who might want to suggest taking a regular Remedy def file export (which might work), I do not want to take an export as a regular ARS def file, which is more likely to work, because I intend modifying the def file after the export, which is more easier when in an AR XML format... RANT: I wish there was a utility available that could parse the regular def file and convert it to an XML def file and vice-versa... There are advantages and disadvatages of both the formats and having such a utility would give us AR developers and admins the best of both the worlds.. ENVIRONMENT: (1) ARS 7.1 Patch 006 (both server and clients)... (2) Server OS AIX 5. something... (3) Oracle 10.2 (remote database) Cheers Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Error while exporting Forms..
Interesting.. I think this name does sound familiar though I must say I have never used it.. So if I were to run the command arsexporter.exe -l user(Demo) -p password() -s server($HOSTNAME) -t tcpport(0) -r rpcnumber(0) -c check(no) -a ask(yes) Would it export 'everything'??? Forms, AL's etc.. irrespective to the size of the system so long as you have enough space for the XML file that would be generated??? What would be the name of the xml file? I do not see that listed as an argument.. Joe From: John john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 5:04:09 PM Subject: Re: Question: Error while exporting Forms.. ** Joe, We have run into some pretty huge XML def files too (we did a lot with BMC Customer Service and Support -- I think it is now a dead product). However, what I ended up doing was using arsexporter (the best named utility in the business). I liked how it worked - and made traversal (automated programs) run much faster as they did not have to deal with such huge files. http://ungil.com/remedy/ARSexporter.html Have fun!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 3:42 PM, Joe DeSouza wrote: ** Listers, I know I can do this in chunks - a few forms at a time - several XML definition files and get it done.. But if I try one massive export of all the forms (which total more than 1000 on our server) as a XML def file, I get a message Decompression has failed after about 20 minutes of attempting the export. The size of the XML definition file as a result after the operation is 0, and nothing gets exported. Has anyone else seen this message? I'm going to attempt exports in chunks now that it doesn't seem to like a massive export.. For those who might want to suggest taking a regular Remedy def file export (which might work), I do not want to take an export as a regular ARS def file, which is more likely to work, because I intend modifying the def file after the export, which is more easier when in an AR XML format... RANT: I wish there was a utility available that could parse the regular def file and convert it to an XML def file and vice-versa... There are advantages and disadvatages of both the formats and having such a utility would give us AR developers and admins the best of both the worlds.. ENVIRONMENT: (1) ARS 7.1 Patch 006 (both server and clients)... (2) Server OS AIX 5. something... (3) Oracle 10.2 (remote database) Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Error while exporting Forms..
(Below is what I get -- it names the files for you) johnsmac-438:rabbit-arsexporter jdsundberg$ find . | head -20 . ./ACTIVE-LINK%20%7ESPRT%3AIssue%3A%20Activity%3AAdd%20Activity%205.xml ./ACTIVE-LINK%20%7ESPRT%3AIssue%3A%20Activity%3ACreate%20Email2.xml ./ACTIVE-LINK%20%7ESPRT%3AIssue%3A%20Create%20Interaction7.xml ./ACTIVE-LINK%20%7ESPRT%3AIssue%3A%20Email%3ASet%20Outgoing%20Mailbox %201.xml ./ACTIVE-LINK%20%7ESPRT%3AIssue%3A%20Email%3ASet%20Outgoing%20Mailbox %202.xml ./ACTIVE-LINK%20%7ESPRT%3ASHARE%3AEnableButtons_Assoc_Interaction.xml ./ACTIVE-LINK%20-AR%20System%20Email%20Message%20ITSM%20Dialog %20Open.xml ./ACTIVE-LINK%20-KD_SCHD_Schd_ModSchd_OpnDlg.xml ./ACTIVE-LINK%20-KD_SCHD_Schd_ModSchd_OpnDlg2.xml ./ACTIVE-LINK%20-KD_SCHD_Schd_SysSched_Select.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Get%20Index.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Messages %20Association%20Submit1.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Messages %20Association%20Submit2.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Modify.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Name%20SubStr.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Set%20Name.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Table%20Refresh.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Template %20Association%20Submit1.xml ./ACTIVE-LINK%20AR%20System%20Email%20Attachment%20Template %20Association%20Submit2.xml I don't know if you can do individual things or not. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 4:26 PM, Joe DeSouza wrote: ** Interesting.. I think this name does sound familiar though I must say I have never used it.. So if I were to run the command arsexporter.exe -l user(Demo) -p password() -s server($HOSTNAME) -t tcpport(0) -r rpcnumber(0) -c check(no) -a ask(yes) Would it export 'everything'??? Forms, AL's etc.. irrespective to the size of the system so long as you have enough space for the XML file that would be generated??? What would be the name of the xml file? I do not see that listed as an argument.. Joe From: John john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 5:04:09 PM Subject: Re: Question: Error while exporting Forms.. ** Joe, We have run into some pretty huge XML def files too (we did a lot with BMC Customer Service and Support -- I think it is now a dead product). However, what I ended up doing was using arsexporter (the best named utility in the business). I liked how it worked - and made traversal (automated programs) run much faster as they did not have to deal with such huge files. http://ungil.com/remedy/ARSexporter.html Have fun!!! -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 3:42 PM, Joe DeSouza wrote: ** Listers, I know I can do this in chunks - a few forms at a time - several XML definition files and get it done.. But if I try one massive export of all the forms (which total more than 1000 on our server) as a XML def file, I get a message Decompression has failed after about 20 minutes of attempting the export. The size of the XML definition file as a result after the operation is 0, and nothing gets exported. Has anyone else seen this message? I'm going to attempt exports in chunks now that it doesn't seem to like a massive export.. For those who might want to suggest taking a regular Remedy def file export (which might work), I do not want to take an export as a regular ARS def file, which is more likely to work, because I intend modifying the def file after the export, which is more easier when in an AR XML format... RANT: I wish there was a utility available that could parse the regular def file and convert it to an XML def file and vice-versa... There are advantages and disadvatages of both the formats and having such a utility would give us AR developers and admins the best of both the worlds.. ENVIRONMENT: (1) ARS 7.1 Patch 006 (both server and clients)... (2) Server OS AIX 5. something... (3) Oracle 10.2 (remote database) Cheers Joe __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Question: Error while exporting Forms..
With XML files I have noticed on one particular occassion, an Active link that had a rather large qualification in the Set field if action, it would result in a RPC error everytime I attempted to import it.. Same Active link when exported and imported as a def file, I would have no problem.. I think I did raise that as a ticket with Remedy and they recognized it as a bug.. Other than that I see no disadvantage of a xml file over a regular def file. In fact I prefer an xml file export as its easier to edit them. Ok one disadvantage I see in using the arexporter would be the fact that it creates 19K files.. I prefer a single.. easier to edit.. The whole purpose of me wanting an export is to edit the files to clean it to remove things like server references, or bad data in set field actions etc.. I can't quite see myself doing that 19K times for each individual file.. Good tool otherwise though from what I just read about it.. I may need to write a script to concatinate each file to one big file and then remove the starting and ending tags appearing in between the file if I choose to use this tool.. Joe From: John john.sundb...@kineticdata.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 11, 2009 5:08:14 PM Subject: Re: Question: Error while exporting Forms.. ** OH - one more question -- what is the advantage of .def vs .xml side note: johnsmac-438:rabbit-arsexporter jdsundberg$ find . | wc -l 19243 My arsexporter exported to 19,243 separate files. -- But I find them easier to deal with then one big file. -John -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com On Mar 11, 2009, at 3:42 PM, Joe DeSouza wrote: ** Listers, I know I can do this in chunks - a few forms at a time - several XML definition files and get it done.. But if I try one massive export of all the forms (which total more than 1000 on our server) as a XML def file, I get a message Decompression has failed after about 20 minutes of attempting the export. The size of the XML definition file as a result after the operation is 0, and nothing gets exported. Has anyone else seen this message? I'm going to attempt exports in chunks now that it doesn't seem to like a massive export.. For those who might want to suggest taking a regular Remedy def file export (which might work), I do not want to take an export as a regular ARS def file, which is more likely to work, because I intend modifying the def file after the export, which is more easier when in an AR XML format... RANT: I wish there was a utility available that could parse the regular def file and convert it to an XML def file and vice-versa... There are advantages and disadvatages of both the formats and having such a utility would give us AR developers and admins the best of both the worlds.. ENVIRONMENT: (1) ARS 7.1 Patch 006 (both server and clients)... (2) Server OS AIX 5. something... (3) Oracle 10.2 (remote database) Cheers Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Anyone have Solaris10/Informix10/ARS 7.1 and can try something for me?
Here's what I found: - Take any form with an attachment pool and corresponding attachment fields - Must have a few attachments added to a record - Add the attachment field label to the results list - Query the form, qualified or unqualified. This crashes the arserverd process on my new dev, qa, and staged production servers. EVERY TIME. Remove the attachment label and everything works. I was told Monday by the resolution team, before I isolated it today, that I had database issues resulting from the DB upgrade from 9.4. I'm waiting to hear back if they can duplicate this now that I've narrowed it down. Heck, i'd be interested in knowing if this happened in ANY other environment. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Adding leading zeroes to Request ID
Ah, thanks! I thought that was just a concatenation of the table name and field name, I didn't realize that there was yet another table that actually had that name. I ran the update against the two B97* tables (up to two files can be attached in the pool) and everything is working fine now (and I've learned something new). -Rick From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, March 11, 2009 12:57 PM To: arslist@ARSLIST.ORG Subject: AW: Adding leading zeroes to Request ID ** Rick, the attachments are stored in the database. In your case in table B97C61115. And this one you forgot to update. The path you're seeing in B97 is the original file location. HTH Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Rick Westbrock Gesendet: Mittwoch, 11. März 2009 20:41 An: arslist@ARSLIST.ORG Betreff: Re: Adding leading zeroes to Request ID ** Thanks for the tip about the B table Conny; due to multiple form dependencies I ended up using the direct SQL method rather than rrrChive to update a total of six tables. I did run into a small issue with attachments (luckily there are only 18 records out of 100,000 that have an attachment). The attachments show up in the pool when the record is displayed, including the correct icon for the file type (e.g. Adobe icon for PDF files). However when I click to save or view an attachment I get an ARERR [556] Missing data in the SQL database: (B97C61115) error. I checked the DB and that field appears to be the full path plus file name at the time the file was attached to the record. For record number 097957 here's what the DB showed in the B97 table after updating the C1 column (and the request ID on the form) and which threw the error: 097957 \\emcdm2\groups\mis\remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 In the WUT I deleted the attached file and then added it back in and saved the request. Now I can display the attachment with no problem and this is what that same record in the B97 table: 097957 \\emcdm2\groups\MIS\Remedy\Licensing and Maintenance\2009 Maintenance\SupportQuote186492-Basic.pdf 14355 8976 The only difference is that one of the sub-directories is all lower-case before and all upper-case afterwards. Does anyone have an explanation of why that would cause a problem since I'm on MS SQL which is supposed to be case-insensitive. I was under the impression that attachments were stored in the database but the info above leads me to believe that it's actually just storing a pointer to the real location of the files; that would be a problem since most of the other attachments show a path on a D: drive. -Rick Single Remedy application server: Windows Server 2003 SP 2 IIS 6.0 ARS 7.0.1 patch 6 E-mail Engine 7.0.1 p6 Mid-Tier 7.0.1 p6 Tomcat 5.5 Remote Database Server: Windows Server 2003 SP 2 SQL Server 2000 (8.0.76 SP 3 Standard Edition) _ Rick Westbrock PETCO Telecom Engineer ri...@petco.com mailto:ri...@petco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Conny Martin Sent: Wednesday, February 18, 2009 10:44 AM To: arslist@ARSLIST.ORG Subject: AW: Adding leading zeroes to Request ID ** ** If there are attachment fields on your form don't forget to update the B tables. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Joe DeSouza Gesendet: Mittwoch, 18. Februar 2009 19:42 An: arslist@ARSLIST.ORG Betreff: Re: Adding leading zeroes to Request ID ** The key is you will need to know your system well. If you want to do what you want to, you will need to know the different relationships that form might have with other forms (such as association tables if you are using the OTB applications etc), where the Request ID is used in the relationships.. Off course you also will need to modify the corresponding entries in the H tables as well. It would be possible to write a SQL script to achieve what you want so long as you know your system well.. Joe From: Rick Westbrock ri...@petco.com To: arslist@ARSLIST.ORG Sent: Wednesday, February 18, 2009 11:05:26 AM Subject: Adding leading zeroes to Request ID ** I ran into a problem today on a form where some previous admin had set the Request ID field (1) to only five digits so after case number 9 was created the NextID value in the arschema table incremented to 10 but the form obviously couldn't create a case with that number so the agents were seeing error messages. My backup admin bumped the field length up
Re: Using Hummingbird instead of X Windows to install ARS 7.5
Putty (ssh)+ XMing (xserver) is easy and hassle free Configure server in SSH to connect and ensure that X Forwarding is enabled. Start XMing, connect/login to unix server via Putty and run script. I believe that Putty does all of the export of display etc. On Solaris I have found it easier to start Gnome once connected and then navigate from in there to the script in an xterm terminal. Running XMing rootless prevents the Xserver from taking over your desktop Stuart Schon Team Leader Delivery Services | Advanced Support | Remedy Solutions | KAZ Group Pty Ltd Level 4 320 Pitt St | Sydney NSW 2000 (02) 9844-0596 | 0439 475 240 | x22596 stuart.sc...@kaz-group.com mailto:lindsay.wil...@kaz-group.com | www.kaz-group.com | a Telstra Company From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyman, Jonathan Sent: Wednesday, 11 March 2009 10:26 PM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 Let me add one to the list: Xming. (http://www.straightrunning.com/XmingNotes/) I’ve used it before to install AR and ITSM patches on Linux where X was required. Come to think of it I also installed SLM with it. It is much easier than Cygwin to set up (I’m not bashing Cygwin; I use it every day), IMHO. --- J.T. Shyman From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Michiel Beijen Sent: Wednesday, March 11, 2009 5:03 AM To: arslist@ARSLIST.ORG Subject: Re: Using Hummingbird instead of X Windows to install ARS 7.5 ** On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. That was also my point. Actually the first patch that needed the X client to install was I believe patch 5 or 6 for ITSM 7. Back then I was working at a client where for 'ordinary' people, such as external consultants as myself, it was not allowed to install anything on your Windows based workstation without the desktop team testing it and all that. I went to a lot of trouble trying to set up a local X server but it just wasn't working right. Then I just gave up, and got some coffee for the system administrator who was sitting on the other floor, with his Ubuntu workstation. All it took him was just an ssh -X remedyserver.mycorp.local and we could do the installation. So, I guess, the standard toolkit of the Remedy consultant or administrator should now be expanded with either a package like Cygwin, an expensive solution like Hummingbird, a free Linux VMWare as Axton mentioned -- or just a good relationship with the system administrator. -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Mar 10, 2009 at 21:39, Axton axton.gr...@gmail.com wrote: ** This is a packaging of cygwin that is designed to work as a local X server. http://x.cygwin.com/ The directions are fairly straight forward: http://x.cygwin.com/docs/ug/cygwin-x-ug.html I've found it easier to use a Linux workstation or Linux within VMWare if a separate workstation is not available. Axton Grams The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Tue, Mar 10, 2009 at 3:12 PM, patrick zandi remedy...@gmail.com wrote: ** FYI http://www.cygwin.com/ is free if you can get someone to set it up.. On Tue, Mar 10, 2009 at 3:55 PM, Pruitt, Christopher J christopher.pru...@eds.com wrote: ** Dwayne, The Hummingbird (company) is now called OpenText. Their URL is http://connectivity.hummingbird.com/ http://connectivity.hummingbird.com/ We used the Exceed 2008 product to install 7.5. However, our servers were behind firewalls so we also had to use SSH to get to them. What you would need are two products. Exceed 2008 and Connectivity Secure Server 2008 We use SUN Solaris and needed the ability to run xTerm to the server with SSH. Hummingbird's products were very easy to configure and use. Exceed does run against Unix or Linux server from your desktop. It support the following connection methods: REXEC (TCP/IP) RSH (TCP/IP) RLOGIN (TCP/IP) TELNET (TCP/IP) PCX$SERVER (DECnet) (I believe this one is X Windows) Secure Shell (TCP/IP) Secure Shell (Set Display) Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: christopher.pru...@eds.com We deliver on our commitments so you can deliver on yours. Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential,
Integration of Midtier 7.1 with Crystal Report server XI
Hi Team, I m planning to integrate Midtier with Crystal report server XI for web reporting . Has anyone done this kind of integration, If yes, could someone guide me on how to proceed further. Regards, Salma -- View this message in context: http://n2.nabble.com/Integration-of--Midtier-7.1-with-Crystal-Report-server-XI-tp2465742p2465742.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
