Re: Reporting client error

[Louise Van Hine]

Okay thank you for clarifying. I will look on the user's PC for that and report 
back.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 4:23 PM


** 
The tool is listed in your Start Menu -> "Settings" -> "Control Panel".  In the 
Control Panel there should be an icon labeled "Administrative Tools"..
When you open your Administrative Tools window, there should be an icon labeled 
"Data Sources (ODBC)".
Double click on that icon and that will open the ODBC Data Source Administrator 
application.

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error


** 



Could you explain a bit better what you are referring to?    What tab under 
what in what tool?

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 1:19 PM


** 
I dont think removing the cache files (*.arv, *.arf) files will help.
Did you check to see on the user has the user has the "AR System ODBC Data 
Source" listed in the ODBC Data Source Administrator under the User DSN tab?
Also make sure that this user has the "AR System ODBC Driver" listed in the 
Drivers folder in this same window.

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error


** 



Already tried that. I saw something on the web for this client error saying 
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so 
that's my next plan.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 12:23 PM


** 
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.
 
Can the client reinstall the Remedy User client and see if it this problem then 
goes away?

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error


** 




I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:
 
An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
 
Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


Please consider the environment before printing this e-mail.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Lammey, Peter A.]

The tool is listed in your Start Menu -> "Settings" -> "Control Panel".  In the 
Control Panel there should be an icon labeled "Administrative Tools".
When you open your Administrative Tools window, there should be an icon labeled 
"Data Sources (ODBC)".
Double click on that icon and that will open the ODBC Data Source Administrator 
application.


Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error

**
Could you explain a bit better what you are referring to?What tab under 
what in what tool?

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:

From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 1:19 PM

**
I dont think removing the cache files (*.arv, *.arf) files will help.
Did you check to see on the user has the user has the "AR System ODBC Data 
Source" listed in the ODBC Data Source Administrator under the User DSN tab?
Also make sure that this user has the "AR System ODBC Driver" listed in the 
Drivers folder in this same window.

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error

**
Already tried that. I saw something on the web for this client error saying 
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so 
that's my next plan.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:

From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 12:23 PM

**
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.

Can the client reinstall the Remedy User client and see if it this problem then 
goes away?

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error

**
I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:

An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)

Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Please consider the environment before printing this e-mail.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Louise Van Hine]

Could you explain a bit better what you are referring to?    What tab under 
what in what tool?

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 1:19 PM


** 
I dont think removing the cache files (*.arv, *.arf) files will help.
Did you check to see on the user has the user has the "AR System ODBC Data 
Source" listed in the ODBC Data Source Administrator under the User DSN tab?
Also make sure that this user has the "AR System ODBC Driver" listed in the 
Drivers folder in this same window.

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error


** 



Already tried that. I saw something on the web for this client error saying 
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so 
that's my next plan.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 12:23 PM


** 
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.
 
Can the client reinstall the Remedy User client and see if it this problem then 
goes away?

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error


** 




I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:
 
An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
 
Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


Please consider the environment before printing this e-mail.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: has anyone has or is currently using Abydos with Remedy 7.1

[Marc Simmons]

Hi Jorge,

We are currently using Abydos Analyzer with ARS 6.3.  I must say that it is
an impressive tool.  I agree with all of the previous statements in regards
to functionality.

Marc Simmons


On 4/17/09, Elry  wrote:
>
> Hi Jorge...
>
> We are currently using the Abydos Designer & Analyzer for a major
> client (just over a year now).  Both products are great.
>
> Let me know what you are trying to do & I can tell you if the product
> is right for your needs.
>
>
>
> On Apr 16, 10:17 am, "Meyer, Jennifer L" 
> wrote:
> > We are using Abydos with 7.0, and we really like it.  We've had it for
> about 9 months and haven't discovered any bugs.  It makes workflow
> diagramming with Visio very easy.  It also allows you to export workflow
> related to a form or series of forms to Excel, rather than digging them un
> from log files.
> >
> > Jennifer Meyer
> >
> > -Original Message-
> > From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Rob Cvetkovski
> > Sent: Wednesday, April 15, 2009 9:49 AM
> > To: arsl...@arslist.org
> > Subject: Re: has anyone has or is currently using Abydos with Remedy 7.1
> >
> > Jorge,
> >
> > I have used Abydos with 7.1 before (license expired)!
> > Its a good product - i wrote up a pros/cons regarding its useability.
> > It provides nice graphical image in Visio of the workflow in case you
> need to track down any dependancies.
> > I'm not sure of the cost - i was only using a trail license.
> >
> > 
> >
> > From: Action Request System discussion list(ARSList) on behalf of Jorge
> Polo
> > Sent: Wed 15/04/2009 7:55 AM
> > To: arsl...@arslist.org
> > Subject: has anyone has or is currently using Abydos with Remedy 7.1
> >
> > **
> >
> > Good morning,
> >
> > I wanted to know if anyone has or is currently using Abydos with Remedy
> 7.1 or any other version? If you are or have can you comment on your
> experience with it?.
> >
> > Thank you.
> >
> > Portions of this message may be confidential under an exemption to Ohio's
> public records law or under a legal privilege. If you have received this
> message in error or due to an unauthorized transmission or interception,
> please delete all copies from your system without disclosing, copying, or
> transmitting this message. _Platinum Sponsor: 
> rmisoluti...@verizon.netarslist: "Where the Answers Are"_
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
> >
> >
> ___
> > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.netARSlist:
> >  "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>



-- 
Marc Simmons
Remedy Administrator

"Everyday above ground is a good day... the rest is a choice!"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Variable Templates

[jham36]

I may have found my own answer in BMC's KB.KM-10052341

It says I need to create a custom filter that fires on create of the
task to pull the data in from the parent change.
The 'Request Instance ID on TMS:Task should match the Instance ID on
the Change.

James

On Apr 30, 2:56 pm, jham36  wrote:
> Has anyone used variable templates or any other means to get data into
> a change task?
> I have configured tasks and a task group and attached that to a Change
> Template.  I would like to get some data from the Change Request into
> one of the tasks.  I have tried using System, Global, and Local
> Variable Templates to get the data into the Task.  The closest I can
> get is to have the default value of the variable to populate a field
> on the task.  The data is put into the task when it gets assigned.
>
> Any help or direction is appreciated.
>
> Thanks,
> James
>
> ___
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Variable Templates

[jham36]

Has anyone used variable templates or any other means to get data into
a change task?
I have configured tasks and a task group and attached that to a Change
Template.  I would like to get some data from the Change Request into
one of the tasks.  I have tried using System, Global, and Local
Variable Templates to get the data into the Task.  The closest I can
get is to have the default value of the variable to populate a field
on the task.  The data is put into the task when it gets assigned.

Any help or direction is appreciated.

Thanks,
James

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

JOB: Remedy-ITSM-CMDB contractor, Ft Sam Houston (San Antonio), TX (UNCLASSIFIED)

[Luttmann, Michael W CTR USA]

Classification:  UNCLASSIFIED 
Caveats: NONE

Passing this on for your information.  Contact me for full work
statement, if interested. 

Summary:
Senior Remedy Developer, Fort Sam Houston, TX

- Responsible for all the technical systems supporting and implementing
the CMDB and Remedy ticketing system. The current and planned systems
that the administrators will work on include: Custom SQL query creation,
SQL admin work, Remedy customization, server maintenance, and security
compliance.  The developer will validate deployment plans, conduct
training sessions, and engineer checklists for monitoring and
maintenance. 

- Travel may be involved (5%)

- Clearance may be required

- Contractor: Aleut Communications Services (aleutcomm.com)


Michael W. Luttmann
Lead Remedy Developer
Fort Carson DOIM
719.524.0514

Classification:  UNCLASSIFIED 
Caveats: NONE

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pushing remedy data to mobile handsets

[Shellman, David]

Yes there is a difference between "works" and "supported".

Still doesn't answer my question of why a native RIM web browser shouldn't be 
supported by BMC.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, April 30, 2009 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

> So why shouldn't the native RIM web browser be supported?

There's a difference between "works" and "supported".  While the RIM or iPhone 
browser may display the Mid-Tier page, there may be additional requirements to 
meet customer expectations for a mobile solution.  Our partners are experts in 
the mobile solution market space and can best address such needs.

Also, if interacting directly with a partner is of concern during the 
purchasing process, BMC does offer a mobile solution built by one of our 
preferred partners on the BMC price list.  This enables BMC sales folks to sell 
it as part of any larger BMC solution. 

Aeroprise Mobility for BMC Remedy IT Service Management Suite
http://www.bmc.com/products/product-listing/121271834-169922-1542.html
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 30, 2009 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

Integration with the AR System should be as simple as working with the native 
web browser.  In my opinion I'm not sure why BMC would push customers to it's 
partners for a mobile solution which is not exactly cheap.  With an iPhone, 
integration would only involve using the Safari browser and connecting through 
MidTier.  So why shouldn't the native RIM web browser be supported?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, April 28, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

BMC looks to its partners to provide mobile solutions - thus, BMC no longer 
offers its own solution.  You should go with one of the partners.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Ravi [rav...@cox.net]
Sent: Tuesday, April 28, 2009 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Pushing remedy data to mobile handsets

Is there a remedy module that enables remedy incident management from a mobile 
device?  I see a number of partners providing applications to enable this 
(Aeroprise, Mobile Reach etc). Just want to confirm if BMC has a out of box 
solution that integrates with ITSM.

Thanks

--
Thank you,
RaVi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pushing remedy data to mobile handsets

[Easter, David]

> So why shouldn't the native RIM web browser be supported?

There's a difference between "works" and "supported".  While the RIM or iPhone 
browser may display the Mid-Tier page, there may be additional requirements to 
meet customer expectations for a mobile solution.  Our partners are experts in 
the mobile solution market space and can best address such needs.

Also, if interacting directly with a partner is of concern during the 
purchasing process, BMC does offer a mobile solution built by one of our 
preferred partners on the BMC price list.  This enables BMC sales folks to sell 
it as part of any larger BMC solution. 

Aeroprise Mobility for BMC Remedy IT Service Management Suite
http://www.bmc.com/products/product-listing/121271834-169922-1542.html
 
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.
 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, April 30, 2009 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

Integration with the AR System should be as simple as working with the native 
web browser.  In my opinion I'm not sure why BMC would push customers to it's 
partners for a mobile solution which is not exactly cheap.  With an iPhone, 
integration would only involve using the Safari browser and connecting through 
MidTier.  So why shouldn't the native RIM web browser be supported?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, April 28, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

BMC looks to its partners to provide mobile solutions - thus, BMC no longer 
offers its own solution.  You should go with one of the partners.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Ravi [rav...@cox.net]
Sent: Tuesday, April 28, 2009 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Pushing remedy data to mobile handsets

Is there a remedy module that enables remedy incident management from a mobile 
device?  I see a number of partners providing applications to enable this 
(Aeroprise, Mobile Reach etc). Just want to confirm if BMC has a out of box 
solution that integrates with ITSM.

Thanks

--
Thank you,
RaVi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum 
Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Pushing remedy data to mobile handsets

[Shellman, David]

Integration with the AR System should be as simple as working with the native 
web browser.  In my opinion I'm not sure why BMC would push customers to it's 
partners for a mobile solution which is not exactly cheap.  With an iPhone, 
integration would only involve using the Safari browser and connecting through 
MidTier.  So why shouldn't the native RIM web browser be supported?

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Tuesday, April 28, 2009 11:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Pushing remedy data to mobile handsets

BMC looks to its partners to provide mobile solutions - thus, BMC no longer 
offers its own solution.  You should go with one of the partners.

Thanks,

-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this 
E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary 
participation in this forum is not intended to convey a role as a spokesperson, 
liaison or public relations representative for BMC Software, Inc.


From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On 
Behalf Of Ravi [rav...@cox.net]
Sent: Tuesday, April 28, 2009 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Pushing remedy data to mobile handsets

Is there a remedy module that enables remedy incident management from a
mobile device?  I see a number of partners providing applications to
enable this (Aeroprise, Mobile Reach etc). Just want to confirm if BMC
has a out of box solution that integrates with ITSM.

Thanks

--
Thank you,
RaVi

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Ramey, Anne]

I've seen this, also, if the user doesn't have the reporting server and port 
specified correctly under Tools->Options->Advanced.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error

**
I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:

An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)

Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Lammey, Peter A.]

I dont think removing the cache files (*.arv, *.arf) files will help.
Did you check to see on the user has the user has the "AR System ODBC Data 
Source" listed in the ODBC Data Source Administrator under the User DSN tab?
Also make sure that this user has the "AR System ODBC Driver" listed in the 
Drivers folder in this same window.


Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting client error

**
Already tried that. I saw something on the web for this client error saying 
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so 
that's my next plan.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:

From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 12:23 PM

**
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.

Can the client reinstall the Remedy User client and see if it this problem then 
goes away?

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error

**
I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:

An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)

Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Please consider the environment before printing this e-mail.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Louise Van Hine]

Already tried that. I saw something on the web for this client error saying 
that sometimes it gets alleviated by deleting all the *.arf and *.arv files, so 
that's my next plan.

--- On Thu, 4/30/09, Lammey, Peter A.  wrote:


From: Lammey, Peter A. 
Subject: Re: Reporting client error
To: arslist@ARSLIST.ORG
Date: Thursday, April 30, 2009, 12:23 PM


** 
It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.
 
Can the client reinstall the Remedy User client and see if it this problem then 
goes away?

Thanks 
Peter Lammey 
ESPN IT Client Architecture and Automation 
860-766-4761 
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error


** 




I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:
 
An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
 
Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_


Please consider the environment before printing this e-mail.
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Sending Remedy Alerts To A Lotus Sametime Chat

[Thad K Esser]

Ah, but what would be the fun in that?  :-)

Besides, this is a side bar/extend my skills effort and not particularly
mandated (i.e. no money).

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach



 
  From:   LJ Longwing
 

 
  To: arslist@ARSLIST.ORG   
 

 
  Date:   04/29/2009 04:54 PM   
 

 
  Subject:Re: Sending Remedy Alerts To A Lotus Sametime Chat
 

 
  Sent by:"Action Request System discussion list(ARSList)" 
 

 





I bet you could pay a java person to put something like that together...:)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Thad K Esser
Sent: Wednesday, April 29, 2009 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Sending Remedy Alerts To A Lotus Sametime Chat

Tony,

Thanks for the tip.  I guess I need to bone up on my java skills.  Okay...
acquire them  :-)

Any chance there would be something as simple as "put file xyz in some
folder, update ar.conf, and configure it (whatever "it" is)  to point to
your sametime server" ?

Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


|>
| From:  |
|>

>---

---|
  |Tony Worthington 
|

>---

---|
|>
| To:|
|>

>---

---|
  |arslist@ARSLIST.ORG
|

>---

---|
|>
| Date:  |
|>

>---

---|
  |04/29/2009 01:35 PM
|

>---

---|
|>
| Subject:   |
|>

>---

---|
  |Re: Sending Remedy Alerts To A Lotus Sametime Chat
|

>---

---|
|>
| Sent by:   |
|>

>---

---|
  |"Action Request System discussion list(ARSList)" 
|

>---

---|





I think the new Sametime 8 supports the Jabber/XMPP protocol.  That should
open up the options...

http://en.wikipedia.org/wiki/IBM_Lotus_Sametime

"One of the features is IBM Lotus Sametime Gateway, which adds support for
communication with users of AOL, Yahoo, Google Talk and various XMPP based
Jabber communities. Lotus Sametime is built on the Eclipse platform,
allowing developers familiar with the framework to easily write plug-ins
for
Lotus Sametime.[1]"

(Embedded image moved to file: pic03359.jpg)  Tony Worthington  Sr.
Technical Analyst  Kohl's Department Stores
 N56 W17000 Ridgewood Drive
 Menomonee Falls, WI 53051
 262.703.7763 (phone)
 tony.worthing...@kohls.com
 www.kohls.com



 From:Thad K Esser 

 To:  arslist@ARSLIST.ORG

 Date:04/29/2009 01:57 PM

 Subject: Sending Remedy Alerts To A Lotus Sametime Chat


 Sent by: "Action Request Sy

Re: Sending Remedy Alerts To A Lotus Sametime Chat

[Thad K Esser]

Thanks, that helps.  I wasn't overly concerned about the ARS side and
figured it would involve the Alerts in some aspect, but having you suggest
a plugin helps focus my thoughts.  From Tony's post, I'm looking at the
Smack api (http://www.igniterealtime.org/projects/smack/index.jsp), which
provides easy use of XMPP, which the Sametime gateway supports.  If Smack
is a bad choice, I'd appreciate other options since this is a new area for
me.

Fortunately, I don't have to worry about various IM clients for now;
everyone in the company uses Sametime.

So the way I think this is shaping up (in broad strokes):
*  An alert event will trigger the (home built) java plugin
*  The plugin will utilize the Smack library to send chat information to
our Sametime gateway.  (There should probably be some error checking here
to make sure the user is online and deal with it if not.)
* The gateway sends the message to the user

Thanks for everyone's help getting me started.
Thad Esser
Remedy Developer
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach


   
  From:   Carey Matthew Black 
   
  To: arslist@ARSLIST.ORG  
   
  Date:   04/30/2009 05:55 AM  
   
  Subject:Re: Sending Remedy Alerts To A Lotus Sametime Chat   
   
  Sent by:"Action Request System discussion list(ARSList)" 

   





Thad,

If only BMC offered an extensible way to send IMs to other
client/protocols Oh but they do. :)

Here is how I would approach the AR System Side of this endeavor

Start by adding some filters to the core form "Alert Events". This is
where the data shows up when the AR System sends an "Alert" to a user.

Then the workflow for "what to do" Lots of options... but here is
how I would approach it.

Set up a display only form that you push all of the Alert Event data
fields into the display only form. This allows you to minimally attach
to the core "Alert Events" form and do all of your real
work/customizations on the new Display only form. (Let's call that
form "Alerts Plus" for now.)

Then you build workflow (on submit) on the form that basically does
the following:
  * Does this user (AKA: the 'User' field from "Alert Events") use
another IM protocol? and if so which one? (and get the target IM
server  and the target username on that system for that user)
  * If they do then echo the content out to a Filter Plugin that will
"do the right thing" and send it along to the other system.

So I think the first thing your going to need is a place to configure
which users use which protocol. Then enough information about their
identity on the other protocol(s) so that you can send the message to
them.

After that... the Filter Plugin would be the general task at hand. You
could also opt to use an ARSystem based queue of records and write
something that logs in and gets the data to send too. But I prefer the
7.1 Java Plugin server for such tasks. :)


Note: Each protocol that you want to support may have its own
challenges, but I think this general approach should get you going in
the right direction.

Note: If there is enough interest then maybe someone could host a
project to start down the road of this application/Filter Plugin? (I
guess it could even be done on Sourceforge.)

HTH.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Wed, Apr 29, 2009 at 2:57 PM, Thad K Esser  wrote:
> Has anyone ever tried, successfully or not, to get Remedy to send alerts
to
> a Lotus Sametime chat or announcement?
>
> My googling and arslist archive searches aren't proving very fruitful.
My
> Notes knowledge is only as a user, so even some better search terms would
> help.
>
> ARS 7.1
> Lotus Notes 8
>
> Thanks in advance,
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- Richard
> Bach

___

UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"




*IMPORTANT NOTICE: This communication, including any attachment, contains 
information that may be confidential or privileged, and is intended solely for 
the entity or individual to whom it is addressed.  If you are not the intended 
recipient, you should delete this message and are hereby notified that any 
d

Re: Reporting client error

[Charles Baldi]

Also, the Windows OS needs to be 32-bit for the ODBC driver to function.
Make sure they are not using 64-bit Vista or something.

Regards,
Chuck Baldi

On Thu, Apr 30, 2009 at 12:23 PM, Lammey, Peter A.
wrote:

> ** It sounds like an issue with the Remedy User client and how it was
> installed.
> Perhaps the Remedy ODBC driver was not installed correctly or was not
> registered properly.
>
> Can the client reinstall the Remedy User client and see if it this problem
> then goes away?
>
> Thanks
> Peter Lammey
> ESPN IT Client Architecture and Automation
> 860-766-4761
>
>
>  --
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Louise Van Hine
> *Sent:* Thursday, April 30, 2009 12:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Reporting client error
>
>   **   I have a user trying to use the out of box ITSM reporting
> console for 7.5 getting the following error:
>
> *An error occurred while generating the Crystal report: 0x80047e5d -
> Failed to open the connection. - ODBC data source: AR System ODBC Data
> Source (ARERR 1904)*
>
> Any ideas as to where to look?  His account seems fine when I access
> reporting from my own machine.
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> --
> Please consider the environment before printing this e-mail.
>  _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Reporting client error

[Lammey, Peter A.]

It sounds like an issue with the Remedy User client and how it was installed.
Perhaps the Remedy ODBC driver was not installed correctly or was not 
registered properly.

Can the client reinstall the Remedy User client and see if it this problem then 
goes away?


Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761




From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, April 30, 2009 12:19 PM
To: arslist@ARSLIST.ORG
Subject: Reporting client error

**
I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:

An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)

Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.


_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

Please consider the environment before printing this e-mail.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: CMDB Reconciliation - Easy Steps for Beginners?

[arlist333]

Thank you?Matt for your recon steps,?this is very much appreciated.? I will 
give?this a?go and let you know the outcome.? It won't be for a few days,?at 
present, as I am looking at some other development work in the short-term, and 
this?hopefully shouldn't take too long.

After the reconciliation, I look forward to the merge lesson!? Thank you?so 
much?for your?offer of help!

Kind regards
Mike

-Original Message-
From: Matt Worsdell 
To: arslist@ARSLIST.ORG
Sent: Thu, 30 Apr 2009 10:24
Subject: Re: CMDB Reconciliation - Easy Steps for Beginners?



Mike

You will basically need one Identification and one Merge activity at the
very basic level.

Start by creating an Idenitification Group. This will hold the
Identification rules in order of how you wish the CIs to be matched.
For example 'Name' = $Name$ would give you a match on CI Name.

Next step is to create the Identification activity, so first ensure you
have a Job to add it to. Add the Dataset BMC.CORE and specify the
Identification Group you created before in the Group Name. If you wish to
give CIs which did not match a Recon ID then set Mark Auto Identify to
Yes.

Add the BMC.Asset daaset, there is no need to Auto Identify as CIs in this
dataset will be auto identified. Finally specify BMC.Asset as the Master
dataset.

You may optionally create a qualification group, leaving this blank will
mean all CIs in the source dataset are identified.

Once you've got that working come back for the merge lesson :)



>
> Hi Everyone,
>
> Just wondering if there are some nice easy instructions to reconcile some
> CMDB data.? I have data in BMC.CORE in a dataset and need to reconcile
> this into BMC.ASSET for Class ComputerSystems (say).? Currently there is
> no data in Asset Management for this class.
>
> The ReconciliationId is 0 as you would expect before reconcilliation has
> begun.? The documentation is okay when you know the basic steps, but
> doesn't seem too helpful if its a first time, or maybe I am just confused
> by all this?
>
> Some nice easy steps would be so useful.? I know how to navigate the
> Reconciliation tab, but how to set this up and in what sequence?
>
> I would really appreciate some basic help if at all possible.
>
> Thank you kindly
> Mike
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.ars
list.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"



AOL Email goes Mobile! You can now read your AOL Emails whilst on the move. 
Sign up for a free AOL Email account with unlimited storage today.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Reporting client error

[Louise Van Hine]

I have a user trying to use the out of box ITSM reporting console for 7.5 
getting the following error:
 
An error occurred while generating the Crystal report: 0x80047e5d - Failed to 
open the connection. - ODBC data source: AR System ODBC Data Source (ARERR 1904)
 
Any ideas as to where to look?  His account seems fine when I access reporting 
from my own machine.




___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Incident Count for a Time Period Each Day

[Arner, Todd]

Thanks very much!  That did the trick.
 
Todd Arner



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Wednesday, April 29, 2009 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Count for a Time Period Each Day


** --> 

To use the Modulus you have to force the date field into an integer.
You can do that by subtracting the starting date of a Date/Time field
(January 1, 1970), which in effect subtracts 0 from your date.

 

The query would be

(('Create Date'-"01/01/1970")%86400) > 68400 AND (('Create
Date'-"01/01/1970")%86400) < 75600

 

Fred

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, April 29, 2009 2:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Count for a Time Period Each Day

 

Or...you could always use the modulus call and say ('Create Date'%86400)
> 68400 AND ('Create Date'%86400) < 75600

 

Where 68400 represents the number of seconds since midnight at 7PM and
75600 is 9PM...and this could be done without creating time fields.

 

But running a quick test on that throws an error about arithmetic
error...so I think you would need to have an AL that fires on window
open, set the result of ('Create Date'%86400) to an integer field...then
look to see if that tmp field is > or <...but it should work.

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Wednesday, April 29, 2009 1:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Count for a Time Period Each Day

That is kind of what I am thinking I'll need to do except I would use a
Time field to capture just the time rather than an integer.  I just
wasn't sure if there was a Time field already buried in the app.  So if
the time field is named Create Time my query will look like:

 

'Create Time' >"7:00 PM" and 'Create Time' < "9:00 PM"

 

This will pull in any Incident created between 7:00 PM and 9:00 PM
regardless of the date.

 

Thanks to everyone who responded!

 

Todd Arner

Great Lakes

 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, April 29, 2009 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Count for a Time Period Each Day

Todd,

We did this with a home grown Helpdesk. I added an integer field and
used a filter set fields action to put the HOUR($Create Date$) value
into it.

Then pull a report and look for the tickets with intHour >= 19 AND
intHour <=21.

HTH,

--- 
John J. Reiser 
Senior Software Development Analyst 
Remedy Administrator/Developer 
Lockheed Martin - MS2 
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased
by me 



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Arner, Todd
Sent: Wednesday, April 29, 2009 2:46 PM
To: arslist@ARSLIST.ORG
Subject: Incident Count for a Time Period Each Day

Is anyone running a report in Incident management 7.0 to count the
number of incidents logged during a time period each day?  For example,
we want to know how many incidents were created between 7:00 PM and
9:00PM during a given week or month.

I am not seeing any "time" field to use in the query on the incident
form and wanted to check to see if I am just missing it or if there is
another way to accomplish the report.

My first thought is to add a Time field to the Incident form and
populate past Incidents with the time but am wondering if that is the
best way to go.

TIA, 
Todd Arner 
Great Lakes 

 

 

_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Job: Walnut Creek, CA - Remedy Admin - Kforce - Contract

[Rick Cook]

Gee, good thing you aren't looking for a Senior person.  No way they could
compete with the tons of Junior people who have all of those skills.
/s

Sorry, Josh - you're appreciated here, and I wish you well, but I gotta poke
at stuff like this.  ;-)

Rick
On Thu, Apr 30, 2009 at 8:21 AM, Kitchen, Joshua wrote:

> ** *List,*
> **
> *All the details I have so far.  Just Opened at 5:00 PM EST last night.
> Need to act quick, High competition.*
> **
> *Role:  Remedy Admin*
> *Location:  Walnut Creek, CA*
> *Onsite:  5 Days a Week*
> *Contract:  7 Months *
> *Telecommute:  NO*
> *Authorization Status:  Open*
> *Rates:  Market Competitive.  This is not a Senior Role as I cannot
> support Senior Rates.*
> **
> Required Experience
> • 7+ years of REMEDY Administration & Development experience. Expertise
> with SQL and JAVA/ PERL API is a must. Understanding of REMEDY mid tier
> architecture. Knowledge of HelpDesk/ Asset/ Change Management and Service
> Management applications is a plus! DSO working knowledge.
>
> Technical “Must Have” Skills:
> • Language: Java, C/C++, Visual Basic, PERL, UNIX Scripts.
> • Database: Oracle 9 and tools, PL/SQL,
> • Platform: Solaris 9, Windows 2000
> • Reporting Tool: Crystal Reports 10+, Crystal Enterprise 10+, Excel.
> • Application Server: JBOSS, Bea Weblogic 7/8, Websphere application Server
>
> • Web: VBScript, JavaScript, ASP/JSP, DHTML, Apache/ IIS server..
> • Minimum education requirement: BS/BA in Computer Science or related
> field.
> • Good understanding of Oracle database architecture, concepts and
> administration.
> • Must be able to work with minimal requirement specification.
> • Must have excellent analytical skills
> • Must have excellent verbal and written communication skills.
> • Must be organized and a team player.
> • Must be comfortable as a self-starter in a dynamic technical environment.
>
> • Experience with BMC REMEDY Developer Studio
> • Openness to change and ability to adapt in a fast moving environment a
> must.
>
> Not required but a definite plus:
> • Telecommunications & Wireless experience
> • Experience in installing/upgrading to core ARSystem to version 7.5
> • Implement ITSM, Atrium CMDB and AlarmPoint.
>
> Statement of Work:
> • REMEDY Administration/ Development using 7.01 version or higher.
> Building/ enhancing existing application work-flow, integrating 
> REMEDYapplication with third party tools using JAVA, XML SOAP Web Services &
> JAVA/Perl API.
>
> Deliverables:
> • Full project life cycle to build REMEDY applications using version 7.01
> or higher and REMEDY Administration.
> • Project Plan, Documentation, unit testing & implementation.
>
>
> Joshua Kitchen
> Recruiter
> Kforce Professional Staffing
> Two Prestige Place
> Suite 350
> Miamisburg, Ohio 45342
> 937.449.1749 Office
> 937.461.6888 Fax
> 937.416.3456 Cell
> [image: View my profile on LinkedIn]
> Search Dayton, Ohio Jobs today!  
> http://www.kforce.com/tech-jobs-Ohio
>
>
>
> *Great People **=** Great Results**®
> **Confidentiality Notice:* This email message, including any attachments,
> is for the sole use of the intended recipient(s) and may contain
> confidential and/or privileged information.  Any unauthorized review, use,
> disclosure or distribution is prohibited.  If you are not the intended
> recipient, please contact the sender by reply email and destroy all copies
> of the original.**
>
>
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
<><><><>

Job: Walnut Creek, CA - Remedy Admin - Kforce - Contract

[Kitchen, Joshua]

List,
 
All the details I have so far.  Just Opened at 5:00 PM EST last night.
Need to act quick, High competition.
 
Role:  Remedy Admin
Location:  Walnut Creek, CA
Onsite:  5 Days a Week
Contract:  7 Months 
Telecommute:  NO
Authorization Status:  Open
Rates:  Market Competitive.  This is not a Senior Role as I cannot
support Senior Rates.
 
Required Experience 
* 7+ years of REMEDY Administration & Development experience. Expertise
with SQL and JAVA/ PERL API is a must. Understanding of REMEDY mid tier
architecture. Knowledge of HelpDesk/ Asset/ Change Management and
Service Management applications is a plus! DSO working knowledge. 

Technical "Must Have" Skills: 
* Language: Java, C/C++, Visual Basic, PERL, UNIX Scripts. 
* Database: Oracle 9 and tools, PL/SQL, 
* Platform: Solaris 9, Windows 2000 
* Reporting Tool: Crystal Reports 10+, Crystal Enterprise 10+, Excel. 
* Application Server: JBOSS, Bea Weblogic 7/8, Websphere application
Server 
* Web: VBScript, JavaScript, ASP/JSP, DHTML, Apache/ IIS server.. 
* Minimum education requirement: BS/BA in Computer Science or related
field. 
* Good understanding of Oracle database architecture, concepts and
administration. 
* Must be able to work with minimal requirement specification. 
* Must have excellent analytical skills 
* Must have excellent verbal and written communication skills. 
* Must be organized and a team player. 
* Must be comfortable as a self-starter in a dynamic technical
environment. 
* Experience with BMC REMEDY Developer Studio 
* Openness to change and ability to adapt in a fast moving environment a
must. 

Not required but a definite plus: 
* Telecommunications & Wireless experience 
* Experience in installing/upgrading to core ARSystem to version 7.5 
* Implement ITSM, Atrium CMDB and AlarmPoint. 

Statement of Work: 
* REMEDY Administration/ Development using 7.01 version or higher.
Building/ enhancing existing application work-flow, integrating REMEDY
application with third party tools using JAVA, XML SOAP Web Services &
JAVA/Perl API. 

Deliverables: 
* Full project life cycle to build REMEDY applications using version
7.01 or higher and REMEDY Administration. 
* Project Plan, Documentation, unit testing & implementation.   
 

Joshua Kitchen
Recruiter
Kforce Professional Staffing
Two Prestige Place
Suite 350
Miamisburg, Ohio 45342
937.449.1749 Office
937.461.6888 Fax 
937.416.3456 Cell 
   
Search Dayton, Ohio Jobs today!  http://www.kforce.com/tech-jobs-Ohio
 

   

Great People = Great Results(r)
Confidentiality Notice: This email message, including any attachments,
is for the sole use of the intended recipient(s) and may contain
confidential and/or privileged information.  Any unauthorized review,
use, disclosure or distribution is prohibited.  If you are not the
intended recipient, please contact the sender by reply email and destroy
all copies of the original.

 

 

 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
<><><><>

Re: CMDB Issues

[arsadm]

Thanks Rick for the quick turn around.

-- 
View this message in context: 
http://www.nabble.com/CMDB-Issues-tp23317578p23318114.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: CMDB Issues

[Drew Shuller]

Remove the fields from AST:ComputerSystem. Add them to the form using the
Class Manager. Then right click on the AST:ComputerSystem form to add the
fields from the join form.

> Hi Listers,
>  My client wants to add few new fields to AST:Computer system form. I
> added two of them through admin tool. But these fields are not in CMDB
> class, when checked this through, Class manager. Is this a issue, or is
> there any ways to rectify this mistake. Please help me. Thanks in advance.
> --
> View this message in context:
> http://www.nabble.com/CMDB-Issues-tp23317578p23317578.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: ITSM Auto-Assignment to Individual Rules

[Chris Danaceau]

So using the round robin process as an example, would you set up rules specific 
to the individual support groups that took precedence over the OOB general 
assignment rule?
 
-- 
Chris Danaceau
AttivaSoft Solutions Architect



From: Action Request System discussion list(ARSList) on behalf of Greg Donalson
Sent: Thu 4/30/2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Auto-Assignment to Individual Rules


** 
Hi Mike,
 
If you go to this form (Assignment Engine Administration), you can set all of 
this up there.  Page 425 in the "BMC Remedy Action Request System 7.0 
Configuring" pdf explains how to do it.
 
Greg Donalson
Schlumberger
 



From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 9:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules


** 
Out of the box, the ITSM applications allow you to set individual 
auto-assignment to either None, Round Robin, Capacity, or Workload, per 
application.  We'd like to see how difficult it would be to set auto-assignment 
to one of those options per support group, instead of per application.
 
For example, Support Group A would like to have tickets that are assigned to 
their group not integrated with the Assignment Engine, so that the individual 
members of the group can monitor their own queues and cherry-pick tickets as 
they see one they have time to work on or would like to work on.
 
Support Group B, however, might like to have tickets that are assigned to their 
group, auto-assigned to individuals using the Round Robin approach.
 
Support Group C, might like to use the Capacity-based method.
 
I have a suspicion that this is possible by creating some modified or custom 
Assignement Engine processes, and by adding the Round Robin, Capacity, 
Workload, or No Assignment Engine Integration options to the Support Group 
form, so it can be configured by the data admins for each support group, but I 
cannot figure out how to do it, or if it is even possible (without a major 
overhaul of the OOTB functionality).
 
Anybody have any opinions or thoughts on this?
 
--
Mike Hennessy
Mobile: +1-732-551-5591
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: CMDB Issues

[Rick Cook]

This is expected behavior.  You should only add fields (aka: attributes)
using the CMDBDriver utility or through the Class Manager on the CMDB
console.  You should delete what you added via admin and then re-add them
one of the two ways I referenced.

Rick
On Thu, Apr 30, 2009 at 7:45 AM, arsadm  wrote:

> Hi Listers,
> My client wants to add few new fields to AST:Computer system form. I
> added two of them through admin tool. But these fields are not in CMDB
> class, when checked this through, Class manager. Is this a issue, or is
> there any ways to rectify this mistake. Please help me. Thanks in advance.
> --
> View this message in context:
> http://www.nabble.com/CMDB-Issues-tp23317578p23317578.html
> Sent from the ARS (Action Request System) mailing list archive at
> Nabble.com.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.netARSlist: 
> "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

CMDB Issues

[arsadm]

Hi Listers,
 My client wants to add few new fields to AST:Computer system form. I
added two of them through admin tool. But these fields are not in CMDB
class, when checked this through, Class manager. Is this a issue, or is
there any ways to rectify this mistake. Please help me. Thanks in advance.
-- 
View this message in context: 
http://www.nabble.com/CMDB-Issues-tp23317578p23317578.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

JOB: Remedy Developer/Analyst w Kinetic & Service Catalog Experience

[Debbie Lockery]

This is a 6 month Contract position - Market Rate - No Sponsorship can be 
offered.


Remedy Service Management System Developer/Analyst - 6 mo contract position- 
Roanoke, VA


The selected candidate will be responsible for application development,
and application administration activities related to Client’s Remedy
ITSM systems.  Candidate will also be
responsible for development assignments,  system customization,
interface development and data conversion.  Kinetic Request and Service Catalog 
experience are critical to meeting client needs.
Required skills:

- BMC Remedy Service Desk V7

- BMC Remedy Knowledge Management

- Remedy Change Management

- Remedy Service Catalog/Level Management

- Kinetic Request and Kinetic Survey


If you or someone you know may be interested, please contact me at your 
earliest convenience.

Debbie Lockery

Information Systems Professional
Technical Recruiter
800-328-2627
336-373-1461 
dlock...@datamasters.com
"you should meet our people"



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: Sending Remedy Alerts To A Lotus Sametime Chat

[Carey Matthew Black]

Thad,

If only BMC offered an extensible way to send IMs to other
client/protocols Oh but they do. :)

Here is how I would approach the AR System Side of this endeavor

Start by adding some filters to the core form "Alert Events". This is
where the data shows up when the AR System sends an "Alert" to a user.

Then the workflow for "what to do" Lots of options... but here is
how I would approach it.

Set up a display only form that you push all of the Alert Event data
fields into the display only form. This allows you to minimally attach
to the core "Alert Events" form and do all of your real
work/customizations on the new Display only form. (Let's call that
form "Alerts Plus" for now.)

Then you build workflow (on submit) on the form that basically does
the following:
  * Does this user (AKA: the 'User' field from "Alert Events") use
another IM protocol? and if so which one? (and get the target IM
server  and the target username on that system for that user)
  * If they do then echo the content out to a Filter Plugin that will
"do the right thing" and send it along to the other system.

So I think the first thing your going to need is a place to configure
which users use which protocol. Then enough information about their
identity on the other protocol(s) so that you can send the message to
them.

After that... the Filter Plugin would be the general task at hand. You
could also opt to use an ARSystem based queue of records and write
something that logs in and gets the data to send too. But I prefer the
7.1 Java Plugin server for such tasks. :)


Note: Each protocol that you want to support may have its own
challenges, but I think this general approach should get you going in
the right direction.

Note: If there is enough interest then maybe someone could host a
project to start down the road of this application/Filter Plugin? (I
guess it could even be done on Sourceforge.)

HTH.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On Wed, Apr 29, 2009 at 2:57 PM, Thad K Esser  wrote:
> Has anyone ever tried, successfully or not, to get Remedy to send alerts to
> a Lotus Sametime chat or announcement?
>
> My googling and arslist archive searches aren't proving very fruitful.  My
> Notes knowledge is only as a user, so even some better search terms would
> help.
>
> ARS 7.1
> Lotus Notes 8
>
> Thanks in advance,
> Thad Esser
> Remedy Developer
> "Argue for your limitations, and sure enough, they're yours."-- Richard
> Bach

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: ITSM Auto-Assignment to Individual Rules

[Greg Donalson]

Hi Mike,
 
If you go to this form (Assignment Engine Administration), you can set all
of this up there.  Page 425 in the "BMC Remedy Action Request System 7.0
Configuring" pdf explains how to do it.
 
Greg Donalson
Schlumberger
 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Mike Hennessy
Sent: Wednesday, April 29, 2009 9:31 PM
To: arslist@ARSLIST.ORG
Subject: ITSM Auto-Assignment to Individual Rules


** 
Out of the box, the ITSM applications allow you to set individual
auto-assignment to either None, Round Robin, Capacity, or Workload, per
application.  We'd like to see how difficult it would be to set
auto-assignment to one of those options per support group, instead of per
application.
 
For example, Support Group A would like to have tickets that are assigned to
their group not integrated with the Assignment Engine, so that the
individual members of the group can monitor their own queues and cherry-pick
tickets as they see one they have time to work on or would like to work on.
 
Support Group B, however, might like to have tickets that are assigned to
their group, auto-assigned to individuals using the Round Robin approach.
 
Support Group C, might like to use the Capacity-based method.
 
I have a suspicion that this is possible by creating some modified or custom
Assignement Engine processes, and by adding the Round Robin, Capacity,
Workload, or No Assignment Engine Integration options to the Support Group
form, so it can be configured by the data admins for each support group, but
I cannot figure out how to do it, or if it is even possible (without a major
overhaul of the OOTB functionality).
 
Anybody have any opinions or thoughts on this?
 
--
Mike Hennessy
Mobile: +1-732-551-5591
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: The proper way to create Assets in 7.0

[Matt Worsdell]

Agreed. Also allows for creation of attributes that are hidden from the
user for processing etc.

Matt

> BMC Config Discovery integration via AIE uses the BMC forms rather than
> AST so you could consider this a back door recommendation from BMC!
>
>
>> Unless you have specific filters that fire on the AST:ComputerSystem
>> form,
>> I suggest you create the entries in the BMC.CORE:BMC_ComputerSystem
>> form.
>> The actual means of doing can vary: import tool, web service, custom
>> API,
>> etc, etc.
>>
>> -Guillaume
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) on behalf of
>> Pierson,
>> Shawn
>> Sent: Wed 04/29/09 2:25 PM
>> To: arslist@ARSLIST.ORG
>> Subject: The proper way to create Assets in 7.0
>>
>> Good afternoon,
>>
>> I know a lot of people have created custom workflow to automatically
>> create CIs through various means.  We have that here at my company with
>> three different ways of automatically adding or importing CIs into the
>> system.  However, they access the system in entirely different ways.
>> One
>> goes through the CMDB web service, another pushes to AST:Computer
>> System,
>> another pushes to BMC.CORE:BMC_ComputerSystem, and I could probably find
>> half a dozen other ways or more to do this.
>>
>> So my question is, what are the proper steps to create CIs through
>> automated means?  Where should you push your records to?  Does BMC offer
>> any documentation on this that I just haven't found yet?
>>
>> My goal is to rebuild the three we have into one single integration
>> point
>> that is both consistent and something that won't stop working if we
>> upgrade to 7.5 or a patch.
>>
>> Thanks,
>>
>> Shawn Pierson
>> Remedy Developer | Southern Union
>>
>>
>>
>> Private and confidential as detailed here:
>> http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access
>> the
>> link, please e-mail sender.
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers
>> Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: The proper way to create Assets in 7.0

[Peter Romain]

BMC Config Discovery integration via AIE uses the BMC forms rather than
AST so you could consider this a back door recommendation from BMC!


> Unless you have specific filters that fire on the AST:ComputerSystem form,
> I suggest you create the entries in the BMC.CORE:BMC_ComputerSystem form.
> The actual means of doing can vary: import tool, web service, custom API,
> etc, etc.
>
> -Guillaume
>
> -Original Message-
> From: Action Request System discussion list(ARSList) on behalf of Pierson,
> Shawn
> Sent: Wed 04/29/09 2:25 PM
> To: arslist@ARSLIST.ORG
> Subject: The proper way to create Assets in 7.0
>
> Good afternoon,
>
> I know a lot of people have created custom workflow to automatically
> create CIs through various means.  We have that here at my company with
> three different ways of automatically adding or importing CIs into the
> system.  However, they access the system in entirely different ways.  One
> goes through the CMDB web service, another pushes to AST:Computer System,
> another pushes to BMC.CORE:BMC_ComputerSystem, and I could probably find
> half a dozen other ways or more to do this.
>
> So my question is, what are the proper steps to create CIs through
> automated means?  Where should you push your records to?  Does BMC offer
> any documentation on this that I just haven't found yet?
>
> My goal is to rebuild the three we have into one single integration point
> that is both consistent and something that won't stop working if we
> upgrade to 7.5 or a patch.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Southern Union
>
>
>
> Private and confidential as detailed here:
> http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the
> link, please e-mail sender.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: How to disable Assignee Notification email?

[Rohini Prasher]

You can disable using "SYS:Notification Messages" form.

Regards,
Rohini Prasher

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of mike
Sent: Thursday, April 30, 2009 3:45 PM
To: arslist@ARSLIST.ORG
Subject: How to disable Assignee Notification email?

I try to customize the Assignee Notification for new Incidents, the
OOTB looks ugly so I want do do it with HTML email but first have to
disable the OOTB notification. I know there are few Filters/Active
Links but what is the best way to disable?

I already have the FIlter to send the notification. (maybe not the
best one but it works on new Incident submission)

Assignee Notification for new Incidents is not the only notification I
want to change, I want to change them all to HTML Email.

Mike

my setup: Remedy 7.1, ITSM 7.0.03 Patch 008, Solaris 10, Oracle 10g,
OAS for Mid-Tier

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

.
DISCLAIMER:%CRLF%---%CRLF%%CRLF%The
 contents of this e-mail and any attachment(s) are confidential and intended 
for the named recipient(s) only. %CRLF%It shall not attach any liability on the 
originator or HCL or its affiliates. Any views or opinions presented in 
%CRLF%this email are solely those of the author and may not necessarily reflect 
the opinions of HCL or its affiliates. %CRLF%Any form of reproduction, 
dissemination, copying, disclosure, modification, distribution and / or 
publication of %CRLF%this message without the prior written consent of the 
author of this e-mail is strictly prohibited. If you have %CRLF%received this 
email in error please delete it and notify the sender immediately. Before 
opening any mail and %CRLF%attachments please check them for viruses and 
defect.%CRLF%%CRLF%---

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

How to disable Assignee Notification email?

[mike]

I try to customize the Assignee Notification for new Incidents, the
OOTB looks ugly so I want do do it with HTML email but first have to
disable the OOTB notification. I know there are few Filters/Active
Links but what is the best way to disable?

I already have the FIlter to send the notification. (maybe not the
best one but it works on new Incident submission)

Assignee Notification for new Incidents is not the only notification I
want to change, I want to change them all to HTML Email.

Mike

my setup: Remedy 7.1, ITSM 7.0.03 Patch 008, Solaris 10, Oracle 10g,
OAS for Mid-Tier

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Re: CMDB Reconciliation - Easy Steps for Beginners?

[Matt Worsdell]

Mike

You will basically need one Identification and one Merge activity at the
very basic level.

Start by creating an Idenitification Group. This will hold the
Identification rules in order of how you wish the CIs to be matched.
For example 'Name' = $Name$ would give you a match on CI Name.

Next step is to create the Identification activity, so first ensure you
have a Job to add it to. Add the Dataset BMC.CORE and specify the
Identification Group you created before in the Group Name. If you wish to
give CIs which did not match a Recon ID then set Mark Auto Identify to
Yes.

Add the BMC.Asset daaset, there is no need to Auto Identify as CIs in this
dataset will be auto identified. Finally specify BMC.Asset as the Master
dataset.

You may optionally create a qualification group, leaving this blank will
mean all CIs in the source dataset are identified.

Once you've got that working come back for the merge lesson :)



>
> Hi Everyone,
>
> Just wondering if there are some nice easy instructions to reconcile some
> CMDB data.? I have data in BMC.CORE in a dataset and need to reconcile
> this into BMC.ASSET for Class ComputerSystems (say).? Currently there is
> no data in Asset Management for this class.
>
> The ReconciliationId is 0 as you would expect before reconcilliation has
> begun.? The documentation is okay when you know the basic steps, but
> doesn't seem too helpful if its a first time, or maybe I am just confused
> by all this?
>
> Some nice easy steps would be so useful.? I know how to navigate the
> Reconciliation tab, but how to set this up and in what sequence?
>
> I would really appreciate some basic help if at all possible.
>
> Thank you kindly
> Mike
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"

Petch problems - ARSystem Server 7.0.1 - patch7 to patch 10

[Krombholz, Robert, VF-Group]

Hi all,

we have some problems to patch our ARServer.
The version 7.0.1 Patch 7 runs on a Linux.
We replaced the patch files by hand and changed the permissions as
described in the documentation.
But if we try to startup the server we get the following error:

/remedy/arserver/bin # ./arsystem start

Action Request System initializing.
Starting AR System Server

./arsystem: line 130: 19136 Segmentation fault  ./armonitor -s
${AR_SERVER_I
D} -c ${ARMON_CONF} 2>&1

Action Request System initialization is complete.

We already serched in the knowledge DB but couldn't find anything.

Any Ideas of you?

Kind regards
Robert



___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"