Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
I just did something similar with HP-UX (Remedy V6.3). In my case, I hooked a new server into a servergroup (db was the same). Needed to change two items in the ar.conf file (IP addr and SERVERNAME entries), adjust the armonitor.conf file to reflect new servername and remove all licenses that were brought over from the prior server. Needed to have the /remedy and /etc/arsystem dir structures restored. Had to make sure the database name was in the tnsnames.ora file on the new server. We also had the source server hooked in a cluster (so the arsystem file in /remedy/svrname/bin also needed a modification since there was a servername embedded in that file. Once I did the above, the server came up in evaluation mode and I was able to apply the new licenses. One of the important things to look at is that the workflow in your ARS system needs to be server independent. If there are references to specific servers in your workflow, you'll need to clean the workflow to make it server independent. - pritch -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, June 27, 2009 2:03 AM To: arslist@ARSLIST.ORG Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
BMC Remedy Projects
SmartPro® Remedy Consultants About Us SmartPro Remedy Consultants is a team of dedicated, experienced Remedy Professionals based out of Pune, India. Our main areas of expertise lies in Business process automation, BMC Action Request System, ITSM Suite which includes Change Management, Incident Management, CMDB and Asset Management and Problem Management, and also any custom application built on top of Action Request System. All of our consultants are experienced with business processes and the Software Development Lifecycle including application analysis and system architecture, application development, project management, integrations, performance tuning and troubleshooting, testing, complete training, and process re-engineering, remedy integration with third party application for authentication and complete identity management. Our consulting group focuses extensively on requirements gathering, customizing and developing application according to the customer's need. Years of experience have made us realize how important it is to align your software needs to the IT best practices and hence our consultants are ITIL and ITSM certified. We not only develop and customize applications but our extended skills include both functional and performance testing, documentation, user training, and support and all this comes with a guarantee of service and a promise to deliver on time in efficient budget. Our infrastructure includes high speed internet and telephony lines which guarantee the delivery of services. Under our umbrella we provide the following services a.. Software Evaluation b.. Remote administration c.. Development and Customization of BMC Remedy ITSM and other BMC Remedy applications d.. Creating custom remedy plug-in to update external databases e.. Creating customized Crystal reports as per your needs f.. Testing including functional, automated and performance testing g.. Deployment h.. Documentation Projects we are looking for a.. Customization or development according to customer's need on ITSM Suite of applications b.. Any kind of customized reporting using crystal report and Remedy. c.. Any Customization or development on the customer's existing custom Remedy application d.. Remedy integration with third party application for authentication and complete Identity Management. e.. Functional mostly manual testing on Remedy applications as well as any other applications f.. Load and performance testing on Remedy as well as any other applications like Java, Dot Net on any platform Contact US You can get in touch with us on the following email address sa...@smartpro.co.in. Check our website http://www.smartpro.co.in for more details. Looking forward to working with you. Thank you, Team, SmartPro Consulting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
How about actual Macros which do the same thing on three different platforms (Windows, UNIX and MAC)! We forget the days of now Open Window or stacked buttons. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Saturday, June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
I actually do have a paper page showing the UNIX\X-Windows Admin tool. I probably have the License Tool as well. There in a 2.0 Unix Users Guide. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Saturday, June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
How about the lack of Else Action which we had to deal with a separate WF item. We take so many things for granted these days :-) -- Shyam On Jun 27, 2009, at 8:36 AM, Frank, Gordon M. (CMS/CTR) gordon.fr...@cms.hhs.gov wrote: How about actual Macros which do the same thing on three different platforms (Windows, UNIX and MAC)! We forget the days of now Open Window or stacked buttons. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Saturday, June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
How about the VT100 User Tool? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
Oh, yes. Stacked buttons! And server-side macros before Push Fields actions were possible. Being able to dispense with all our horrid run-process macros was a major step forward. Before pushes, when you sent data from one form to another via a filter Run Process action, it happened in phase 3. You had no assurance that it would happen, and you had no control over the order in which they would occur. It's hard to imagine we built enterprise-class applications on such a house of cards. Guys, I'm having a memory lapse. What was that workflow type or object they had back in version 1 Something like Administrative Action? I can't even remember what it was for. --Tim From: Frank, Gordon M. (CMS/CTR) gordon.fr...@cms.hhs.gov To: arslist@ARSLIST.ORG Sent: Saturday, June 27, 2009 10:36:10 AM Subject: Re: [ARSLIST] History of AR System How about actual Macros which do the same thing on three different platforms (Windows, UNIX and MAC)! We forget the days of now Open Window or stacked buttons. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Saturday, June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
How about defaulting a hidden selection field and having an on enter active link firing condition in order to simulate the on loaded firing condition that exists today? From: Tim Widowfield tim_widowfi...@yahoo.com To: arslist@ARSLIST.ORG Sent: Saturday, June 27, 2009 2:40:24 PM Subject: Re: History of AR System ** Oh, yes. Stacked buttons! And server-side macros before Push Fields actions were possible. Being able to dispense with all our horrid run-process macros was a major step forward. Before pushes, when you sent data from one form to another via a filter Run Process action, it happened in phase 3. You had no assurance that it would happen, and you had no control over the order in which they would occur. It's hard to imagine we built enterprise-class applications on such a house of cards. Guys, I'm having a memory lapse. What was that workflow type or object they had back in version 1 Something like Administrative Action? I can't even remember what it was for. --Tim From: Frank, Gordon M. (CMS/CTR) gordon.fr...@cms.hhs.gov To: arslist@ARSLIST.ORG Sent: Saturday, June 27, 2009 10:36:10 AM Subject: Re: [ARSLIST] History of AR System How about actual Macros which do the same thing on three different platforms (Windows, UNIX and MAC)! We forget the days of now Open Window or stacked buttons. Gordon M. Frank Remedy Skilled Professional ITIL V3 Certified Lockheed Martin -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: Saturday, June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: History of AR System
But, of course -- one can never forget the curses based client!! Interestingly enough that is still the fastest User Tool till date... Curses based client was stopped after the Hummingbird (3.x) release. -- Shyam Daniel Bloom danielbl...@rogers.com wrote in message news:8089b2ab3c9c4ffa8a891dc068d33...@dbc... How about the VT100 User Tool? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of John Sent: June 27, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: History of AR System You know what would be fun ??? -- Screenshots from the early days. Anybody have a screenshot -- X-Windows admin, etc... Or License Tool ??? -John On Jun 26, 2009, at 11:54 PM, Eric Bergan wrote: -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Friday, June 26, 2009 6:47 PM To: arslist@ARSLIST.ORG Subject: Re: History of AR System Let us not forget 1.1 also brought us a system that worked. I thought it was Nov. 1992. Esacalations was the first major improvement to me. Somehow saying there is a work around and we could use cron tables Never quite did it for me (even if it was more efficient than escalations at the time). You mean you didn't really need all that snap to grid, boxes/text trim, grouping, some hope that the Motif/Windows/Mac/ASCII views looked the same? Boy, could we have saved some time... There is a good trivia question: Who brought the phrase there is a work around into every day usage for us Remedy Folks? Not that it wasn't a phrase well worth paying attention to :-) Now you're just fishing for a response... :-) Eric Bergan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John David Sundberg 235 East 6th Street, Suite 400B St. Paul, MN 55101 (651) 556-0930-work (651) 247-6766-cell (651) 695-8577-fax john.sundb...@kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
Windows Server 2003 R2 Enterprise Edition. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Axton Sent: Saturday, June 27, 2009 12:03 AM To: arslist@ARSLIST.ORG Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
Windows Server 2003 R2 Enterprise Edition. On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote: What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards, Ravi Kiran Ph:- (916) 801-2646 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
You can copy the file system on Unix/Linux and update the configuration files; it's not so simple on Windows. You have to deal with the registry... Not something I am really keen on learning. I would imagine that a ghost image should suffice as long as you can deal with all the other registry updates (domain membership, server information, hostname, etc.). Axton Grams On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote: ** Windows Server 2003 R2 Enterprise Edition. On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote: What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Regards, Ravi Kiran Ph:- (916) 801-2646 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation?
Thanks Axton. I was trying to save some time by doing ghost imaging but i think it is not worth it , as i may get other issues, which i don't want to want time on resolving them. Thanks again for your reply. On Sat, Jun 27, 2009 at 3:55 PM, Axton axton.gr...@gmail.com wrote: You can copy the file system on Unix/Linux and update the configuration files; it's not so simple on Windows. You have to deal with the registry... Not something I am really keen on learning. I would imagine that a ghost image should suffice as long as you can deal with all the other registry updates (domain membership, server information, hostname, etc.). Axton Grams On Sat, Jun 27, 2009 at 3:26 PM, Ravi Kiranravi6...@gmail.com wrote: ** Windows Server 2003 R2 Enterprise Edition. On Sat, Jun 27, 2009 at 12:02 AM, Axton axton.gr...@gmail.com wrote: What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Rajravi6...@gmail.com wrote: Hello All, I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch 001 on a test system. Now, next task is to build the production system, so my question is, will taking the ghost image of test system and putting it on production system will work ? or do i have to start fresh installations of ARS and ITSM again on production system ? What is ideal approach ? What does BMC recommend ? Please advice. Regards, Raj rki...@spike.dor.state.co.us ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards, Ravi Kiran Ph:- (916) 801-2646 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Regards, Ravi Kiran Ph:- (916) 801-2646 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)
Platform: Windows Databae: Oracle 10g Installed AR server 7.1 on Windows platform under Oracle 10g. This is a new installation. After installation, I tried to connect to the AR server through Admin and User tools. I am getting the following error. I tried to connect through user id: Demo and gave no password. No Alert Events form could be found on the server (ARERR 3300) user: Demo, server: ARDev Unable to successfully log in to any server. In the services section, I could see the service running - - - BMC Remedy Action Request System Server. And the service - AR System Portmapper - is also started. In the instllation log - ActionRequestSystem.log - I see the following error. [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp: 7.1.00 Build 200708201922 [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost -t 0 -u Demo -p ** -f -m -l C:\Program Files\AR System\ARS -n Action Request System -o 0 [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events form could be found on the server [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of user/pw/server information [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand veradmin Please help. Thanks, Rao ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
