SV: ARServer Plugin Server
Hi Franklin If I remember correctly, the Arpluginsvr is monitored by the armonitor (on windows anyway), I have noticed that the Armonitor process restarts any process it is monitoring as soon as it is killed. I assume that the behaviour is similar on *nix systems. I frequently restart the Java plugin server in this way, and that is also under the armonitor. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Thomas J. Mutaffis Sendt: 14. september 2009 20:07 Til: arslist@ARSLIST.ORG Emne: Re: ARServer Plugin Server Franklin, I can't speak for UNIX, but for windows you can set the parameters regarding the restart of a service. Right-click on the specific service and select properties. Then go to the tab marked Recovery. You then can choose First Failure action, Second Failure action and then Subsequent Failures action. There are a few other items by those I mention will greatly increase your control. Default is Take No Action. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Jordan, Franklin franklin.jor...@hq.doe.gov Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, September 14, 2009 1:56 PM Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090914-0, 09/14/2009 Tested on: 9/14/2009 1:59:37 PM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Upgrade AR System from 7.0 to 7.5
Hi everybody! Finally I could migrate from 7.1 to 7.5. Although the installer finished with errors, the only had to import the original customized system forms and the AR System Administration Console. I'd like to thank everybody for the help Regards, Miguel 2009/9/9 Miguel Suarez Gomez msuarezgo...@gmail.com Ok, thank you very much for the answer, Isabel. Now, I'm trying to do the upgrade in two steps: - First, upgrade from 6.3 to 7.1 (Succeded) - Second, upgrade from 7.1 to 7.5 I didn't try the second step yet. I hope to send you good news when I have done it!!! Regards, Miguel 2009/9/9 Ross, Isabel (Access LLP) isabel.r...@access.uk.com ** Miguel We have upgraded our training system from 6.3 to 7.5 and got there in the end! I just sent a long reply to Kathy but it bounced so I'll keep this one short in case it doesn't work either. We had a lot of different issues upgrading and were on the phone to our support partners a LOT. We are on Solaris. I'd recommend looking at the specific error messages and the files that are created (arsystem_install_log.txt, ARServer-RIKPostUpgrade.log etc). I had to delete our user preference and admin preference forms before it would install cleanly. If you use archiving, there is a known error and a workaround to manually amend the column archiveFromForm in the table schema_archive. I had to manually amend the behavior and permission columns in FILTER_NOTIFY, changing the value from 0 to NULL before the upgrade and changing it back afterwards. Regards Isabel -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Miguel Suarez Gomez *Sent:* Tuesday, September 08, 2009 8:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrade AR System from 7.0 to 7.5 ** I'm trying to upgrade from 6.3 to 7.5, getting unsuccessful results on every time I do it. The fact is that this kind of migration is supported by the installer (confirmed in the install guide). Do you know any known issues or any tips about it? Regards, Miguel 2009/9/8 strauss stra...@unt.edu ** Make darn sure that you have planned for recovery (back up db before each step, and make copies of all file directories before beginning), and have tested recovery procedures (restore db from backup, and deleting or renaming file folders for applications left behind by any failed install) for each step of the upgrade, ESPECIALLY for the AtriumCore installer which I have only seen succeed once in our environment with the minimum number of features. Some of the app installers had to be run a second time to clear all errors; not all of them will run more than once against the same file structure. I am waiting for the 7.5.00.003 patches to come out before I try any of this again. Known problems with AIE, if you have it installed, are that it must be patched to at least 7.1.00.004 before the upgrade, and if it fails it will delete not only the instance that you are upgrading but any other instances that are installed on the same server in the default directory. I don’t know what the prerequisites are if you are coming in from 7.0 instead of 7.1, but I would expect there to be some. If you have customized ANY forms or workflow, rehearse and script the restoration of those customizations as it is a good bet that the various 7.5 upgrade installers will overwrite them. Some, like searching for customers in ITSM 7.0, have been _*extensively*_ rewritten and that will break any customizations that you have made to the module. If you are just using ARS, not ITSM, the password management code changed a lot from 7.0 to 7.1 and again to 7.5. Suggestion: if you have any flashboards that are actively storing History, edit them to have a current start date and an expiration period, and still watch out for an explosion of data in the FB:History table. After upgrading from 7.1 to 7.5, and at the end of one month, our FB:History form suddenly gained 41 million records in two days. My last testing was in July with all patch 002 distributions on Windows x64 platforms, so your experience will be different but some of the pitfalls will be the same. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ITSM 7.0.02.009 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.2.00.002; Service Level Mgmt 7.1.00.01+, AIE 7.1.00.003+; Kinetic Request 4.0.3.3, Survey Lite 4.0.3.3, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.1.00.002 (AREmail Patch 004 debug) on: Win2K3 Ent x64 Sp2 / SQL Server 2005 x64 Sp2 *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Kathy Morris *Sent:* Tuesday, September 08, 2009 9:48 AM *To:* arslist@ARSLIST.ORG *Subject:* Upgrade AR
ARERR 298 Too Many Filter since upgrade to 7.1
We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com Tyco Electronics MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 298 Too Many Filter since upgrade to 7.1
Dave, It may or may not be the case with you but, We faced the same error when we were using the qualification TR.Status != DB.Status instead of Status != DB.Status. We got rid of this error when i corrected the qualification. This was during the upgrade from ARS 6.0 to ARS 7.1 On Tue, Sep 15, 2009 at 8:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com *Tyco **Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 298 Too Many Filter since upgrade to 7.1
My ITSM 7.5 installation automatically set this to 500,000 so you've a way to go before you match that! Cheers Peter Dave, It may or may not be the case with you but, We faced the same error when we were using the qualification TR.Status != DB.Status instead of Status != DB.Status. We got rid of this error when i corrected the qualification. This was during the upgrade from ARS 6.0 to ARS 7.1 On Tue, Sep 15, 2009 at 8:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com *Tyco **Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARServer Plugin Server
Thanks, I notice the behavior when a job is killed but does restarting the Arplugin solves the problem if the error message is obtained ARplugin failed to communicate to the AR Server. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, September 15, 2009 3:33 AM To: arslist@ARSLIST.ORG Subject: SV: ARServer Plugin Server Hi Franklin If I remember correctly, the Arpluginsvr is monitored by the armonitor (on windows anyway), I have noticed that the Armonitor process restarts any process it is monitoring as soon as it is killed. I assume that the behaviour is similar on *nix systems. I frequently restart the Java plugin server in this way, and that is also under the armonitor. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Thomas J. Mutaffis Sendt: 14. september 2009 20:07 Til: arslist@ARSLIST.ORG Emne: Re: ARServer Plugin Server Franklin, I can't speak for UNIX, but for windows you can set the parameters regarding the restart of a service. Right-click on the specific service and select properties. Then go to the tab marked Recovery. You then can choose First Failure action, Second Failure action and then Subsequent Failures action. There are a few other items by those I mention will greatly increase your control. Default is Take No Action. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Jordan, Franklin franklin.jor...@hq.doe.gov Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, September 14, 2009 1:56 PM Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090914-0, 09/14/2009 Tested on: 9/14/2009 1:59:37 PM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARServer Plugin Server
Well it depends on what the problem is. A lot of the times it does fix it though. Most of the time I have received that it seemed like the arplugin server was running high for some reason and stopping the process and letting it restart fixed the issue. Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Tuesday, September 15, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: Re: ARServer Plugin Server Thanks, I notice the behavior when a job is killed but does restarting the Arplugin solves the problem if the error message is obtained ARplugin failed to communicate to the AR Server. Thanks Frank -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, September 15, 2009 3:33 AM To: arslist@ARSLIST.ORG Subject: SV: ARServer Plugin Server Hi Franklin If I remember correctly, the Arpluginsvr is monitored by the armonitor (on windows anyway), I have noticed that the Armonitor process restarts any process it is monitoring as soon as it is killed. I assume that the behaviour is similar on *nix systems. I frequently restart the Java plugin server in this way, and that is also under the armonitor. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Thomas J. Mutaffis Sendt: 14. september 2009 20:07 Til: arslist@ARSLIST.ORG Emne: Re: ARServer Plugin Server Franklin, I can't speak for UNIX, but for windows you can set the parameters regarding the restart of a service. Right-click on the specific service and select properties. Then go to the tab marked Recovery. You then can choose First Failure action, Second Failure action and then Subsequent Failures action. There are a few other items by those I mention will greatly increase your control. Default is Take No Action. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Jordan, Franklin franklin.jor...@hq.doe.gov Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, September 14, 2009 1:56 PM Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are --- avast! Antivirus: Inbound message clean. Virus Database (VPS): 090914-0, 09/14/2009 Tested on: 9/14/2009 1:59:37 PM avast! - copyright (c) 1988-2009 ALWIL Software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Field Id being set to Core Field
Just a guess, but double check all arschema entries for the 21 and here goes the standard question ... You did commit the changes when you updated arschema directly didn't you? Fred Original Message From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, September 14, 2009 9:38 PM To: arslist@ARSLIST.ORG Subject: Field Id being set to Core Field Hi, I've asked this question before but the proposed solutions doesn't seem to work. Background: everytime we create a new field in this form, the database id is being set to a core field (e.g. 21) We tried the following approaches: 1. Manually set the database id of the field to 702xx before saving. Result: database id still set to core field id after saving. 2. Set the nextFieldId in arschema to 702xx directly in the database. Result: database id still set to core field id after saving. after checking the nextFieldId in arschema, it has been reverted back to core field id. Anyone have any ideas how to solve this and why the nextFieldId is not being followed and being modified back to core field? Thanks! Regards, Kali ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARServer Plugin Server
Correct... armonitor watches anything listed in the armonitor.conf ( .cfg file for Windows ) The design is the same on all platforms ARS runs on Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jonas Stumph Stevnsvig Sent: Tuesday, September 15, 2009 2:33 AM To: arslist@ARSLIST.ORG Subject: SV: ARServer Plugin Server Hi Franklin If I remember correctly, the Arpluginsvr is monitored by the armonitor (on windows anyway), I have noticed that the Armonitor process restarts any process it is monitoring as soon as it is killed. I assume that the behaviour is similar on *nix systems. I frequently restart the Java plugin server in this way, and that is also under the armonitor. with regards, Jonas Stumph Stevnsvig Remedy Developer BEC Competence Centre Phone (+45) 46 38 20 08 Mobile (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Thomas J. Mutaffis Sendt: 14. september 2009 20:07 Til: arslist@ARSLIST.ORG Emne: Re: ARServer Plugin Server Franklin, I can't speak for UNIX, but for windows you can set the parameters regarding the restart of a service. Right-click on the specific service and select properties. Then go to the tab marked Recovery. You then can choose First Failure action, Second Failure action and then Subsequent Failures action. There are a few other items by those I mention will greatly increase your control. Default is Take No Action. Tom Thomas J. Mutaffis (RSP) - Original Message - From: Jordan, Franklin franklin.jor...@hq.doe.gov Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Monday, September 14, 2009 1:56 PM Subject: ARServer Plugin Server Good Day, Question; Is there a method to restart the AR Server Plugin Server without restarting the Application as a whole. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN DOE Office of the CIO - Energy IT Services Infrastructure, Integration, and Architecture Division (IM-622.1) Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Admin/Dev Position (Reston,VA)
Hi, We are looking for a administrator or developer that has worked with Remedy in such a capacity; - Versions 6 or higher - In a Linux, Unix, or Solaris environment If interested please call Tyler @?703-891-3288, as we are looking to interview as early as today! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Admin/Dev Position (Reston,VA)
Hi Tyler, You might provide more specifics about the position to encourage responses. Contract vs permanent? Admin and Dev are two different things, what is the position? More about you also. Just a suggestion, Susan On Tue, Sep 15, 2009 at 8:37 AM, Tyler Lazear tyl...@aol.com wrote: ** Hi, We are looking for a administrator or developer that has worked with Remedy in such a capacity; - Versions 6 or higher - In a Linux, Unix, or Solaris environment If interested please call Tyler @ 703-891-3288, as we are looking to interview as early as today! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Column Technologies - Sr Remedy Developers and Architects with TS Clearances Needed- Washington DC Metro Area (contract or permanent)
We are seeking Senior Level BMC Remedy Developers and Architects with TS Clearances for our Washington DC metro area team. (Ideally a TS SCI). BMC Remedy Development or Administration experience is required. This is a full time position with a generous salary, bonuses and benefits package. We will also consider contractors. Qualified candidates must be based in the Washington DC metro area or be willing to move at their own expense. If you are interested, please email your resume to mw...@columnit.com. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit. Job Description You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Fax: (646) 349-3799 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Remedy Admin/Dev Position (Reston,VA)
Susan, We have a few different Remedy positions available on different levels. Our client is looking to ramp up a whole team of Remedy professionals. It is imparitve that you call me because they are looking to interview as early as today. Tyler -Original Message- From: Susan Palmer suzanpal...@gmail.com To: arslist@ARSLIST.ORG Sent: Tue, Sep 15, 2009 9:58 am Subject: Re: Remedy Admin/Dev Position (Reston,VA) ** Hi Tyler, ? You might provide more specifics about the position to encourage responses.? Contract vs permanent?? Admin and Dev are two different things, what is the position?? More about you also. ? Just a suggestion, Susan On Tue, Sep 15, 2009 at 8:37 AM, Tyler Lazear tyl...@aol.com wrote: ** Hi, ? We are looking for a administrator or developer that has worked with Remedy in such a capacity; ? - Versions 6 or higher - In a Linux, Unix, or Solaris environment ? If interested please call Tyler @?703-891-3288, as we are looking to interview as early as today! _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
JOB: Column Technologies - Sr Remedy Developers and Architects with TS Clearances Needed- Washington DC Metro Area (contract or permanent)
We are seeking Senior Level BMC Remedy Developers and Architects with TS Clearances for our Washington DC metro area team. (Ideally a TS SCI). BMC Remedy Development or Administration experience is required. This is a full time position with a generous salary, bonuses and benefits package. We will also consider contractors. Qualified candidates must be based in the Washington DC metro area or be willing to move at their own expense. If you are interested, please email your resume to mw...@columnit.com. Column Technologies is a global provider of infrastructure management and business intelligence solutions that help organizations better manage their internal and external services. We provide infrastructure and customer support applications, application development, consulting, managed services, and training. Column implements only a select group of business processes and technologies. Our team understands business processes and how they map back to the underlying technologies. Our integrated process and technology approach enables us to quickly deliver solutions. Column has offices in the United States, Canada, the United Kingdom, South Africa, India, Singapore, Australia, and a worldwide partner network. You can learn more at www.columnit. Job Description You will be employed at Column Technologies as a Senior Remedy Consulting Applications Engineer to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity * Mentor Junior Remedy Consultants You will primarily serve our customers who are located in your region but travel will be required based on project needs. Benefits Health, Dental, Vision, Basic Life, Long/Short Term Disability Insurance Dental, Personal Sickness, and Personal Accident supplemental insurance benefits CollegeAmerica 529 College Savings Plan Paid Vacation Roth and Traditional 401K Employee Assistance Program Melissa Wish Corporate Recruiter Column Technologies, Inc. Direct: (718) 399-2136 Cell: (917) 748-7104 Fax: (646) 349-3799 Email: mw...@columnit.com mailto:cp...@columnit.com Web: http://www.columnit.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 298 Too Many Filter since upgrade to 7.1
Peter, Thanks. Support just got back to me an noted that the default is 10,000 but that most applications need 200,000 to 660,000. From the Configuring documentation Defines the number of filters that can be performed in an operation. The default and recommended number is 1. Increase this number at your own risk only if you reach a limit in your system and you have verified that your workflow is valid. They also noted trying to increase the Filter Stack Size to a minimum of 200,000. If the they are referring to Maximum Stack of Filters, then 200,000 is not a valid number. 100,000 is the maximum. Also the Configuration documentation gives a similar warning as Maximum Filters for an Operation. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Tuesday, September 15, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 298 Too Many Filter since upgrade to 7.1 My ITSM 7.5 installation automatically set this to 500,000 so you've a way to go before you match that! Cheers Peter Dave, It may or may not be the case with you but, We faced the same error when we were using the qualification TR.Status != DB.Status instead of Status != DB.Status. We got rid of this error when i corrected the qualification. This was during the upgrade from ARS 6.0 to ARS 7.1 On Tue, Sep 15, 2009 at 8:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com *Tyco **Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
There's a big difference between Solaris running on Sun processors and Solaris running on Intel processors. It's kind of like the difference between PCs and the old Macintoshes (before they switched to using Intel processors). Basically, it's an entirely different hardware platform, and the binaries are compiled for the specific hardware platform they are intended to run on. Abstraction has nothing to do with it. Basically, if the AR server was compiled for Sun processors, it simply will not run on Intel processors. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: US Remedy Developer
Matthew, I apologize, my mobile phone lost power. I tried to return your call but got no connection. Please call back at 404-474-3155. -SMR On Tue, Sep 8, 2009 at 10:56 AM, Matthew Sibley matthew.sib...@fusion.co.uk wrote: ** Hi List It's been a while since I posted on this list, I hope everyone that I know on here is doing well. For those of you who don't know Fusion we are a leading BSM solutions provider and the UKs largest BMC partner. On behalf of our global customer we're looking to identify a Remedy Consultant who's currently based in the US (East Coast). We need someone with a strong AR development background up to 7.x with good OS and DB skills (full details will be provided) who will be available in the next 4 weeks. If anyone's interested and wants to learn more please do get in touch. Kind regards Matt *Matthew Sibley* Resource Manager Fusion Business Solutions (UK) Ltd Office: +44 (0) 20 8814 4888 Direct: +44 (0) 20 8814 4843 Mobile: +44 (0) 7814 410 123 ** *Connect on LinkedIn?* Go to: http://www.linkedin.com/pub/0/170/a52 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
Correct, you would need ARS for Solaris X86 Server. not ARS for Solaris for Sunos.. Which is what is currently availible. On Tue, Sep 15, 2009 at 12:02 PM, Lyle Taylor tayl...@ldschurch.org wrote: There's a big difference between Solaris running on Sun processors and Solaris running on Intel processors. It's kind of like the difference between PCs and the old Macintoshes (before they switched to using Intel processors). Basically, it's an entirely different hardware platform, and the binaries are compiled for the specific hardware platform they are intended to run on. Abstraction has nothing to do with it. Basically, if the AR server was compiled for Sun processors, it simply will not run on Intel processors. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. ( http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ARSystem 7.5p2, Linux/oracle install error
Good Morning, listers!
I am building a small Demo Remedy server box on Red Hat Linux with a
local Oracle-xe (that's the free, limited use, Oracle 10.2.0.1) on
x86_64bit.
OS install - OK: Linux 2.6.18-128.7.1.e15
Oracle install: OK, I think: Installer script completes and database
starts, the web console (apex) displays and appears to function
normally, login as SYSTEM via apex is OK, login as SYSTEM via SQLPLUS
is OK
ARSystem 7.5 patch 002 ARSuiteKit installer starts, runs through
everything up to the Database DBA information validation warning,
which reads
Warning! Oracle client libraries do not have the appropriate
privileges or 64 bit libraries or Oracle Connection Identifier is
mistyped and an unknown error occurred. Set the appropriate privileges
and retry the installation (and a pointer to the compatibility matrix)
Sort of a catch-all error message, but in the install log there's a
clue as to which of these three it might be. The
arsystem_install_log.txt contains the text
INVALID_OCI_LIB_PERMISSION
here's the log context:
LOG EVENT {Description=[SET PROPERTY
BMC_DATABASE_INPUT_VALID],Detail=[false]}
(Sep 14 2009 08:10:28.456 PM
-0500
),CONFIG
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
LOG EVENT {Description=[Updating installing configuration],Detail=[]}
(Sep 14 2009 08:10:28.587 PM
-0500
),CONFIG
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
LOG EVENT {Description=[]}
(Sep 14 2009 08:10:28.597 PM
-0500
),INFO
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
PROGRESS EVENT {Description=
[arservervalidation.dbauserinput.description],Progress=[100],Detail=
[arservervalidation.dbauserinput.complete]}
(Sep 14 2009 08:10:29.599 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION
[String:ORACLE]]}
(Sep 14 2009 08:10:29.601 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[DATABASE_TABLESPACE_SIZE_MESSAGE
[String:ORACLE]]}
(Sep 14 2009 08:10:29.931 PM
-0500
),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
Nothing in my ARSLIST archives. There is one entry in BMCDN that
mentions the installer warning text, but it appears to be a case where
the database and the ARSystem are on two different machines and was
resolved by installing 32 bit client libraries
Where can I find exactly which permissions are required by what
account and/or file to address this error?
Doug
--
Doug Blair
d...@blairing.com
+1 224-558-5462
200 North Arlington Heights Road
Arlington Heights, Illinois 60004
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inline: bmc_skilled_pro_ar.png
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Re: ARSystem 7.5p2, Linux/oracle install error
put the oracle 32 bit client on the box and configure it to talk to the
64bit server,
Then install again pointing tot he 32 bit oracle client (two_task).. I bet
it will work...
Just a thought...
On Tue, Sep 15, 2009 at 12:15 PM, Doug Blair d...@blairing.com wrote:
Good Morning, listers!
I am building a small Demo Remedy server box on Red Hat Linux with a local
Oracle-xe (that's the free, limited use, Oracle 10.2.0.1) on x86_64bit.
OS install - OK: Linux 2.6.18-128.7.1.e15
Oracle install: OK, I think: Installer script completes and database
starts, the web console (apex) displays and appears to function normally,
login as SYSTEM via apex is OK, login as SYSTEM via SQLPLUS is OK
ARSystem 7.5 patch 002 ARSuiteKit installer starts, runs through everything
up to the Database DBA information validation warning, which reads
Warning! Oracle client libraries do not have the appropriate privileges or
64 bit libraries or Oracle Connection Identifier is mistyped and an unknown
error occurred. Set the appropriate privileges and retry the installation
(and a pointer to the compatibility matrix)
Sort of a catch-all error message, but in the install log there's a clue as
to which of these three it might be. The arsystem_install_log.txt contains
the text
INVALID_OCI_LIB_PERMISSION
here's the log context:
LOG EVENT {Description=[SET PROPERTY
BMC_DATABASE_INPUT_VALID],Detail=[false]}
(Sep 14 2009 08:10:28.456 PM
-0500),CONFIG,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
LOG EVENT {Description=[Updating installing configuration],Detail=[]}
(Sep 14 2009 08:10:28.587 PM
-0500),CONFIG,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
LOG EVENT {Description=[]}
(Sep 14 2009 08:10:28.597 PM
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
PROGRESS EVENT
{Description=[arservervalidation.dbauserinput.description],Progress=[100],Detail=[arservervalidation.dbauserinput.complete]}
(Sep 14 2009 08:10:29.599 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Sep 14 2009 08:10:29.601 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[DATABASE_TABLESPACE_SIZE_MESSAGE[String:ORACLE]]}
(Sep 14 2009 08:10:29.931 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
Nothing in my ARSLIST archives. There is one entry in BMCDN that mentions
the installer warning text, but it appears to be a case where the database
and the ARSystem are on two different machines and was resolved by
installing 32 bit client libraries
Where can I find exactly which permissions are required by what account
and/or file to address this error?
Doug
--
Doug Blair
d...@blairing.com
+1 224-558-5462
200 North Arlington Heights Road
Arlington Heights, Illinois 60004
___
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Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist:
Where the Answers Are
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--
Patrick Zandi
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Re: ARSystem 7.5p2, Linux/oracle install error
In my experience this error may not have _anything_ to do with permissions.
It's still a catch-all error. Things to verify:
1) Is ORACLE_HOME set to the correct value in the shell you're running the
installer in?
2) Is $ORACLE_HOME/lib included in your LD_LIBRARY_PATH variable?
3) Is $ORACLE_HOME/bin included in your PATH variable?
Next, you'll have to make sure that you have a tnsnames.ora file configured for
your database that Remedy can use to be able to connect to it.
It seems I may have had to look at a couple other things when I was seeing this
error (I can't recall any more), but at no time did it have anything to do with
permissions...
Lyle
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Tuesday, September 15, 2009 10:15 AM
To: arslist@ARSLIST.ORG
Subject: ARSystem 7.5p2, Linux/oracle install error
Good Morning, listers!
I am building a small Demo Remedy server box on Red Hat Linux with a
local Oracle-xe (that's the free, limited use, Oracle 10.2.0.1) on
x86_64bit.
OS install - OK: Linux 2.6.18-128.7.1.e15
Oracle install: OK, I think: Installer script completes and database
starts, the web console (apex) displays and appears to function
normally, login as SYSTEM via apex is OK, login as SYSTEM via SQLPLUS
is OK
ARSystem 7.5 patch 002 ARSuiteKit installer starts, runs through
everything up to the Database DBA information validation warning,
which reads
Warning! Oracle client libraries do not have the appropriate
privileges or 64 bit libraries or Oracle Connection Identifier is
mistyped and an unknown error occurred. Set the appropriate privileges
and retry the installation (and a pointer to the compatibility matrix)
Sort of a catch-all error message, but in the install log there's a
clue as to which of these three it might be. The
arsystem_install_log.txt contains the text
INVALID_OCI_LIB_PERMISSION
here's the log context:
LOG EVENT {Description=[SET PROPERTY
BMC_DATABASE_INPUT_VALID],Detail=[false]}
(Sep 14 2009 08:10:28.456 PM
-0500
),CONFIG
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
LOG EVENT {Description=[Updating installing configuration],Detail=[]}
(Sep 14 2009 08:10:28.587 PM
-0500
),CONFIG
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
LOG EVENT {Description=[]}
(Sep 14 2009 08:10:28.597 PM
-0500
),INFO
,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask
,
PROGRESS EVENT {Description=
[arservervalidation.dbauserinput.description],Progress=[100],Detail=
[arservervalidation.dbauserinput.complete]}
(Sep 14 2009 08:10:29.599 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION
[String:ORACLE]]}
(Sep 14 2009 08:10:29.601 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[DATABASE_TABLESPACE_SIZE_MESSAGE
[String:ORACLE]]}
(Sep 14 2009 08:10:29.931 PM
-0500
),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
Nothing in my ARSLIST archives. There is one entry in BMCDN that
mentions the installer warning text, but it appears to be a case where
the database and the ARSystem are on two different machines and was
resolved by installing 32 bit client libraries
Where can I find exactly which permissions are required by what
account and/or file to address this error?
Doug
--
Doug Blair
d...@blairing.com
+1 224-558-5462
200 North Arlington Heights Road
Arlington Heights, Illinois 60004
___
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Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
NOTICE: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
review, use, disclosure or distribution is prohibited. If you are not the
intended recipient, please contact the sender by reply email and destroy all
copies of the original message.
___
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Re: ARSystem 7.5p2, Linux/oracle install error
The Linux AR server specifically requires the 64-bit Oracle client.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of patrick zandi
Sent: Tuesday, September 15, 2009 10:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARSystem 7.5p2, Linux/oracle install error
**
put the oracle 32 bit client on the box and configure it to talk to the 64bit
server,
Then install again pointing tot he 32 bit oracle client (two_task).. I bet it
will work...
Just a thought...
On Tue, Sep 15, 2009 at 12:15 PM, Doug Blair
d...@blairing.commailto:d...@blairing.com wrote:
Good Morning, listers!
I am building a small Demo Remedy server box on Red Hat Linux with a local
Oracle-xe (that's the free, limited use, Oracle 10.2.0.1) on x86_64bit.
OS install - OK: Linux 2.6.18-128.7.1.e15
Oracle install: OK, I think: Installer script completes and database starts,
the web console (apex) displays and appears to function normally, login as
SYSTEM via apex is OK, login as SYSTEM via SQLPLUS is OK
ARSystem 7.5 patch 002 ARSuiteKit installer starts, runs through everything up
to the Database DBA information validation warning, which reads
Warning! Oracle client libraries do not have the appropriate privileges or 64
bit libraries or Oracle Connection Identifier is mistyped and an unknown error
occurred. Set the appropriate privileges and retry the installation (and a
pointer to the compatibility matrix)
Sort of a catch-all error message, but in the install log there's a clue as to
which of these three it might be. The arsystem_install_log.txt contains the text
INVALID_OCI_LIB_PERMISSION
here's the log context:
LOG EVENT {Description=[SET PROPERTY BMC_DATABASE_INPUT_VALID],Detail=[false]}
(Sep 14 2009 08:10:28.456 PM
-0500),CONFIG,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
LOG EVENT {Description=[Updating installing configuration],Detail=[]}
(Sep 14 2009 08:10:28.587 PM
-0500),CONFIG,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
LOG EVENT {Description=[]}
(Sep 14 2009 08:10:28.597 PM
-0500),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDBAUserInputValidationTask,
PROGRESS EVENT
{Description=[arservervalidation.dbauserinput.description],Progress=[100],Detail=[arservervalidation.dbauserinput.complete]}
(Sep 14 2009 08:10:29.599 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Sep 14 2009 08:10:29.601 PM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[DATABASE_TABLESPACE_SIZE_MESSAGE[String:ORACLE]]}
(Sep 14 2009 08:10:29.931 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
Nothing in my ARSLIST archives. There is one entry in BMCDN that mentions the
installer warning text, but it appears to be a case where the database and the
ARSystem are on two different machines and was resolved by installing 32 bit
client libraries
Where can I find exactly which permissions are required by what account and/or
file to address this error?
Doug
--
Doug Blair
d...@blairing.commailto:d...@blairing.com
+1 224-558-5462
200 North Arlington Heights Road
Arlington Heights, Illinois 60004
___
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www.arslist.orghttp://www.arslist.org/
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Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
However, if you want to Lyle, Ok, may be I was being too optimistic. However, if you want to use PC/Mac analogy, you should talk about Windows on Intel vs Windows on PowerPC, if such a thing ever existed. I know people ran windows stuff on Mac/PowerPC using emulation software, but that's not the same as using Windows on PowerPC, which would be the right analogy. OS at the core is an abstraction over the hardware, and is made up of APIs that shield or prevent the programmer from dealing with intimate details of the hardware. Or so I think. Most programs/programmers don't worry about how many registers of what kind, op code, what machine langauge, what BUS, what file system etc is underneath. When Sun ports Solaris to Intel, aren't they the ones that would make sure that machine code in executables somehow run ok on Intel boxes, through whatever means necessary? Or, I guess BMC is supposed to merely recompile everyting on Solaris/windows to get machine code for Itenl, and that's what's lacking. When the compatibility matrix says not supported, it's misleading to me, as that term is often used to indicate that the only thing lacking is a thorough official testing. If it said doesn't work, I wouldn't be typing this. On Tue, Sep 15, 2009 at 12:02 PM, Lyle Taylor tayl...@ldschurch.org wrote: There's a big difference between Solaris running on Sun processors and Solaris running on Intel processors. It's kind of like the difference between PCs and the old Macintoshes (before they switched to using Intel processors). Basically, it's an entirely different hardware platform, and the binaries are compiled for the specific hardware platform they are intended to run on. Abstraction has nothing to do with it. Basically, if the AR server was compiled for Sun processors, it simply will not run on Intel processors. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
AW: ARERR 298 Too Many Filter since upgrade to 7.1
David, we noticed the same problem after upgrading to 7.1(from 6.3). I did some investigations and found out that before 7.1 only filters were counted if the at least one action of the filter was executed. In 7.1 every filter is counted regardless if an action is executed or not. We multiplied the Maximum filters for an Operation by 10 and everything is fine now. HTH Kind Regards Conny -Ursprüngliche Nachricht- Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Shellman, David Gesendet: Dienstag, 15. September 2009 16:36 An: arslist@ARSLIST.ORG Betreff: Re: ARERR 298 Too Many Filter since upgrade to 7.1 Peter, Thanks. Support just got back to me an noted that the default is 10,000 but that most applications need 200,000 to 660,000. From the Configuring documentation Defines the number of filters that can be performed in an operation. The default and recommended number is 1. Increase this number at your own risk only if you reach a limit in your system and you have verified that your workflow is valid. They also noted trying to increase the Filter Stack Size to a minimum of 200,000. If the they are referring to Maximum Stack of Filters, then 200,000 is not a valid number. 100,000 is the maximum. Also the Configuration documentation gives a similar warning as Maximum Filters for an Operation. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Tuesday, September 15, 2009 9:03 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 298 Too Many Filter since upgrade to 7.1 My ITSM 7.5 installation automatically set this to 500,000 so you've a way to go before you match that! Cheers Peter Dave, It may or may not be the case with you but, We faced the same error when we were using the qualification TR.Status != DB.Status instead of Status != DB.Status. We got rid of this error when i corrected the qualification. This was during the upgrade from ARS 6.0 to ARS 7.1 On Tue, Sep 15, 2009 at 8:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com *Tyco **Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
You're right - the analogy isn't perfect. The point was really just that the hardware platform is different and the binaries must be compiled for the platform they're running on. Maybe Linux running on Intel vs. Linux running on PowerPC would have been better. You are correct that the OS APIs provide a layer of abstraction _for the programmer_, but the programmer then compiles the abstracted program for a specific hardware architecture which is specific to the type of CPU the program is intended to run on. That's the case here. Agreed on the compatibility matrix. In this case, I just know that the two hardware platforms are not compatible, and can infer from that that the Sun hardware version of AR server will not be able to run on the Intel version of Solaris. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? However, if you want to Lyle, Ok, may be I was being too optimistic. However, if you want to use PC/Mac analogy, you should talk about Windows on Intel vs Windows on PowerPC, if such a thing ever existed. I know people ran windows stuff on Mac/PowerPC using emulation software, but that's not the same as using Windows on PowerPC, which would be the right analogy. OS at the core is an abstraction over the hardware, and is made up of APIs that shield or prevent the programmer from dealing with intimate details of the hardware. Or so I think. Most programs/programmers don't worry about how many registers of what kind, op code, what machine langauge, what BUS, what file system etc is underneath. When Sun ports Solaris to Intel, aren't they the ones that would make sure that machine code in executables somehow run ok on Intel boxes, through whatever means necessary? Or, I guess BMC is supposed to merely recompile everyting on Solaris/windows to get machine code for Itenl, and that's what's lacking. When the compatibility matrix says not supported, it's misleading to me, as that term is often used to indicate that the only thing lacking is a thorough official testing. If it said doesn't work, I wouldn't be typing this. On Tue, Sep 15, 2009 at 12:02 PM, Lyle Taylor tayl...@ldschurch.org wrote: There's a big difference between Solaris running on Sun processors and Solaris running on Intel processors. It's kind of like the difference between PCs and the old Macintoshes (before they switched to using Intel processors). Basically, it's an entirely different hardware platform, and the binaries are compiled for the specific hardware platform they are intended to run on. Abstraction has nothing to do with it. Basically, if the AR server was compiled for Sun processors, it simply will not run on Intel processors. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
To the best of my knowledge, the AR System executables created for Sun SPARC architecture will not work properly on a Solaris x86 nor Solaris x64 box. When we spoke with Sun Microsystems representatives on this topic a couple of years ago, that is what they stated to BMC - i.e. that complex binaries compiled on Solaris SPARC would need to be recompiled on Solaris x86 or x64 to operate correctly on the Solaris x86/x64 architecture. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Tuesday, September 15, 2009 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? You're right - the analogy isn't perfect. The point was really just that the hardware platform is different and the binaries must be compiled for the platform they're running on. Maybe Linux running on Intel vs. Linux running on PowerPC would have been better. You are correct that the OS APIs provide a layer of abstraction _for the programmer_, but the programmer then compiles the abstracted program for a specific hardware architecture which is specific to the type of CPU the program is intended to run on. That's the case here. Agreed on the compatibility matrix. In this case, I just know that the two hardware platforms are not compatible, and can infer from that that the Sun hardware version of AR server will not be able to run on the Intel version of Solaris. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 11:02 AM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? However, if you want to Lyle, Ok, may be I was being too optimistic. However, if you want to use PC/Mac analogy, you should talk about Windows on Intel vs Windows on PowerPC, if such a thing ever existed. I know people ran windows stuff on Mac/PowerPC using emulation software, but that's not the same as using Windows on PowerPC, which would be the right analogy. OS at the core is an abstraction over the hardware, and is made up of APIs that shield or prevent the programmer from dealing with intimate details of the hardware. Or so I think. Most programs/programmers don't worry about how many registers of what kind, op code, what machine langauge, what BUS, what file system etc is underneath. When Sun ports Solaris to Intel, aren't they the ones that would make sure that machine code in executables somehow run ok on Intel boxes, through whatever means necessary? Or, I guess BMC is supposed to merely recompile everyting on Solaris/windows to get machine code for Itenl, and that's what's lacking. When the compatibility matrix says not supported, it's misleading to me, as that term is often used to indicate that the only thing lacking is a thorough official testing. If it said doesn't work, I wouldn't be typing this. On Tue, Sep 15, 2009 at 12:02 PM, Lyle Taylor tayl...@ldschurch.org wrote: There's a big difference between Solaris running on Sun processors and Solaris running on Intel processors. It's kind of like the difference between PCs and the old Macintoshes (before they switched to using Intel processors). Basically, it's an entirely different hardware platform, and the binaries are compiled for the specific hardware platform they are intended to run on. Abstraction has nothing to do with it. Basically, if the AR server was compiled for Sun processors, it simply will not run on Intel processors. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Tuesday, September 15, 2009 9:56 AM To: arslist@ARSLIST.ORG Subject: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel? Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What
Web-based memory issue
Hi listers... One of our Remedy instances is running on IM 7.03 with MT 7.1 patch 5. She is running a large Incident search that returns ~100,000 records (1 month worth of issues in our case) which she then wants to run an AR report off of. The search fails with an Exception error but works when the query is split into 1-week chunks. I get the same results when I do it on my machine. Two weeks worth of Incidents is about 53,000 of them and that uses up 973 MB of local RAM on my machine in IE 6. I get an out of memory error when I try to retrieve more which is slightly different than her machine but I can't guarantee our machines are the same configuration. For all appearances this is just a local workstation memory issue and I can't think of any way to address that other than adding memory to her machine. But just to be thorough I thought I'd ask if anyone else ran into this and if there was any sort of tuning they thought of to fix it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Corporate Website, www.stratacominc.com http://www.stratacominc.com/ Blog, www.williamrentfrow.com http://www.williamrentfrow.com/ 715-410-8156 C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web-based memory issue
If you have access to the Windows User Tool (WUT) it will use less memory when processing queries like that (although, 100,000 records is still a lot for it, especially if you're pulling back Incidents). The question I have, though is where you're actually running out of memory. It's possible that your AR server or Mid Tier could be running out of memory trying to process such a large query. If that's the case, adding memory to your machine or hers will not help any. Given the large number of records, if you can work with it, it's probably a good idea to break it up into smaller queries like 1 week chunks like you tried. That's less likely to cause issues with the server or Mid Tier as well. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, September 15, 2009 12:06 PM To: arslist@ARSLIST.ORG Subject: Web-based memory issue ** Hi listers... One of our Remedy instances is running on IM 7.03 with MT 7.1 patch 5. She is running a large Incident search that returns ~100,000 records (1 month worth of issues in our case) which she then wants to run an AR report off of. The search fails with an Exception error but works when the query is split into 1-week chunks. I get the same results when I do it on my machine. Two weeks worth of Incidents is about 53,000 of them and that uses up 973 MB of local RAM on my machine in IE 6. I get an out of memory error when I try to retrieve more which is slightly different than her machine but I can't guarantee our machines are the same configuration. For all appearances this is just a local workstation memory issue and I can't think of any way to address that other than adding memory to her machine. But just to be thorough I thought I'd ask if anyone else ran into this and if there was any sort of tuning they thought of to fix it. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Corporate Website, www.stratacominc.comhttp://www.stratacominc.com/ Blog, www.williamrentfrow.comhttp://www.williamrentfrow.com/ 715-410-8156 C _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Sys notification message
Yes it needs to be configured in a number of places. Do you have access to BMC's knowledge repository? If so look at this article, KM-00024290 Kevin Begosh, RSP Remedy Development ACE-IT ISGS Defense 301-791-3540 Phone 240-291-2467 Cell kevin.beg...@lmco.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre Sent: Monday, September 14, 2009 1:08 PM To: arslist@ARSLIST.ORG Subject: Sys notification message ** Hi i just need to know if i need to add a filed in the menu in that forms, i know i have to configure the field in the sys:Form Field Selection but i need to cofigure something else ? Because it is not working now thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Mid Tier 7.5 Installation
We use Tomcat and Port 8080 for our mid tier. For some reason the installation of Tomcat from the Midtier comments out the Connector = port 8080 line and I have to uncomment it. It never did that before, so I wasn't looking for that. It's working now though! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, August 28, 2009 2:10 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Lisa, It is not port 8080, but port 80 since you are using IIS as the web server and using tomcat just as a servlet jsp engine.. After installing the new Mid-tier, did you install it in the same directories where the earlier mid-tier was installed? If not did you give the IUSR_servername user that runs the IIS service, permissions to read and execute your new Mid-Tier directories? If not do that, restart the IIS server, and then try again using the url http://IISServername/arsys/shared/config/config.jsp You do not need to use the port parameter as IIS uses a default port of 80 Joe From: Kemes, Lisa lisa.ke...@tycoelectronics.com To: arslist@ARSLIST.ORG Sent: Thursday, August 27, 2009 4:45:23 PM Subject: Re: Mid Tier 7.5 Installation ** Does anyone think that this might be a bug? Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 3:59 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Lyle, Yes, still getting Internet Explorer cannot display the webpage I'm looking through your recent thread about checking Tomcat stuff, and you give some really good things to look at. My server.xml file is commenting out this section: !-- -comment out port 8080 Connector port=8080 maxHttpHeaderSize=8192 URIEncoding=UTF-8 maxThreads=150 minSpareThreads=25 maxSpareThreads=75 enableLookups=false redirectPort=8443 acceptCount=100 connectionTimeout=2 disableUploadTimeout=true / end comment out port 8080 -- Maybe that's why it's not working? Why would it do that? We were using port 8080 before. Since we've been having some problems with this installation, I decided to uninstall Tomcat again and uninstall Mid Tier. Then I reinstalled the Mid Tier and had the Mid Tier installation re-install Tomcat for me. I took out the comments and now it is working! Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, August 27, 2009 3:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Do you get that error if you go to http://servername:8080/? Also, which logs did you look at? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Installation ** Just wanted to make sure that everyone knows that I'm trying: http://servername:8080/arsys/home And still just getting Internet Explorer cannot display the webpage Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, August 27, 2009 2:59 PM To: arslist@ARSLIST.ORG Subject: Mid Tier 7.5 Installation ** I think I'm missing something really easy here. I successfully upgraded the Mid Tier one of our servers last week without any problems. Today, I'm upgrading another one of our Mid Tier servers and having problems. These are only Mid Tier servers, so I'm not installing anything else. The only difference between last week and this week is that I decided to completely uninstalled the older version of the Mid Tier this time and install 7.5 (we had 7.0.1 p5 before), last week, I just upgraded. Tomcat 5.5.25 IIS 6 Windows 2003 ARS MidTier 7.5 After installation, I'm trying to get to http://yourWebServer:optionalPortNumber/arsys/shared/config/config.jsp from the server's IE and my desktop's IE and I'm just not connecting at all. Getting Internet Explorer cannot display the webpage We have a fairly simple Mid Tier set up. Nothing fancy. Can someone tell me where to begin? I checked all the logs as well and I can't find any warnings are severe errors or anything Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: MidTier 7.5 and View Fields
It was the license feature (Mid Tier no longer hogs a license for 1 hour when the customer closes the browser) on 7.5. Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, August 28, 2009 12:29 PM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** We're working on deploying a similar arrangement. We decided to do that, because the 7.5 Mid Tier has better performance than the 7.1 version, especially when recovering from flushing the cache. In addition, they have made some visual improvements in how some GUI elements are rendered in the browsers. For example, page holders now render better - the area to the right of the tabs at the top of the table is now the proper background color (the color of the page around it and not the color of the tabs below it). Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Cesaro, Tony M[EQ] Sent: Friday, August 28, 2009 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: MidTier 7.5 and View Fields ** Out of curiosity, what would be the benefit of running a Mid-Tier instance that's a different version/patch level than the ARS server that it is an interface for? Regards, Tony Cesaro From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Friday, August 28, 2009 10:04 To: arslist@ARSLIST.ORG Subject: MidTier 7.5 and View Fields ** We have updated to MidTier 7.5 p2 but using ARS 7.1 for our AR Application Server (should be no big deal). We found out that our View Fields are acting really strange. We just use them for text (with HTML code) and it seems like the view fields are ignoring the HTML code. For example: on my TEXT form, I have: PreHTML = DIV align=rightfont face=arial size=2b PostHTML = /b/DIV/font Header 1 = XYZ Company So when I'm setting the H1 field in my SURVEY Form I put: ($PreHTML$ + $Header 1$) + $PostHTML$ This worked in MidTier 7.0.1 p5, but now it's ignoring the html code and all the text is off. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SLM Milestones Not Using Business Time?
Hello Listers, Based on my experience, it appears that milestone actions that fire off of service targets in SLM do not use business time. Example - I have a milestone action that sends a notification 300% of Goal time from start. Even though business time segments are configured to be available only Monday-Friday from 8:00AM - 5:00PM, the action still gets sent out during the weekend. Is this how it is supposed to work? If so, how would I configure my milestone actions to not fire during the weekend/unavailable times? Thanks, Jon SLM 7.1 patch 001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: SLM Milestones Not Using Business Time? - RESOLVED
Looks like it was my configuration! One of my segments had Saturday checked (doh). On Tue, Sep 15, 2009 at 2:58 PM, Jon Chau jonl.c...@gmail.com wrote: Hello Listers, Based on my experience, it appears that milestone actions that fire off of service targets in SLM do not use business time. Example - I have a milestone action that sends a notification 300% of Goal time from start. Even though business time segments are configured to be available only Monday-Friday from 8:00AM - 5:00PM, the action still gets sent out during the weekend. Is this how it is supposed to work? If so, how would I configure my milestone actions to not fire during the weekend/unavailable times? Thanks, Jon SLM 7.1 patch 001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARS/ITSM 7.5 on Solaris/Intel box? On Sun's Virtual Box for Intel?
It will not work. Binary compatibility between sparc/intel platforms is not possible. Axton Grams On Tue, Sep 15, 2009 at 10:55 AM, Rabi Tripathi ars_l...@yahoo.com wrote: Hi folks, I need to create a ARS 7.5/ITSM setup to play with. Preferably on Solaris. I have no Sun box readily available. I'm thinking of either using a dedicated Intel box with Solaris, or just use Sun's Virtual box on my existing Windows PC. (http://dlc.sun.com/virtualbox/vboxdownload.html) Anybody done either? ARS 7.5 compatibility matrix has bad news: Solaris running on x86 or x64 processors is not supported. But, is not the same as saying it will notwork, so I want to take my chances, unless somebody tells me...forget it. I'm not sure if code like ARS' written for Solaris is hardware dependent. Is it? What happened to abstraction? Searches I tried on arslist turned up nothing, so I have a feeling either I am wasting my time with this idea, or my search skills are not as good as i think they are. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Drop-down field with append feature
How can we create a drop-down field that allows multiple selection? I have created a character field and attached it to a menu with append item selected. However the customer wants to disable edit feature on this character field. Any suggestion? Thanks Shweta --- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
