Re: Use email address as the User Id

[PC Wai]

Thanks all for your replies!

I have the same concern on changing email address too. Since I use Submitter 
Lock mode, it is possible to the Submitter field.

By the way, does anyone have any issue on the email notification? Does it 
confuse the Email Engine with @ sign?

Regards
PC
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
Sent: November 8, 2009 02:55
To: arslist@ARSLIST.ORG
Subject: Re: Use email address as the User Id

You could mitigate that by using the email address as an "Authentication
Alias".

Matt

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 07 November 2009 1:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Use email address as the User Id

One drawback is if the user for any reason change the email address.

The best solutioin, in my view, is using an employee number. This
hardly change...

--
Jarl

2009/11/7 PC Wai :
> **
> Does anyone use the user's email address as the User Id in ARS? Any pros
and
> cons or gotcha to share? Does it cause any issue in the notification?
> Thanks!
>
> Regards
> PC Wai
> Technology Consultant
> BT TO/IT Service Operations
> Service Assurance Support - Remedy
> Tel: 604-451-4613
> TELUS®  the future is friendly® |
>
>
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_


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Re: new notifications for emergency expedited changes

[Schon, Stuart]

Not sure about change, but the theory is correct.

Create a new notification template in sys:notification messages

Create two filters in the 800 range (at least that's the number used in 
incident) against the Change form. One looks up to see if the template and 
notification event exists (for the expedited and emergency changes only) and 
the other writes the data to nte:sys-nt process control. The rest should just 
work. It only gets complicated if you need to add new fields to the 
notification engine.


regards

Stuart Schon
Team Leader

FUJITSU AUSTRALIA LIMITED 
Level 3, 2 Julius Avenue, North Ryde, NSW 2113, Australia
T 02 9113 9435  M 0439 475 240 
stuart.sc...@au.fujitsu.com
www.au.fujitsu.com 


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Thursday, 12 November 2009 09:27
To: arslist@ARSLIST.ORG
Subject: new notifications for emergency expedited changes

Hello All,
I am working on implementing new notifications for change management. The 
purpose of the notification would be alert the change mgmt team when an 
emergency or expedited change is entered into the system.
>From what I've seen, it looks like I have to create a new notification event 
>on many of the NTE forms, is this correct? The forms I've identified are the 
>following:
NTE:CFG-Notification Events
NTE:LoadCFGNotificationEvents
NTE:Notifier
NTE:Notifier Log
NTE:SYS-Define NT Events
NTE:SYS-Group NT Control
NTE:SYS-Individual NT Control
NTE:SYS-NT Process Control

Additionally, I have to create 2 filters. One filter to set a value when the 
change is expedited or emergency. The second filter reads the value and calls 
the notification process.

Also, I have to create a new notification message in SYS:Notification Messages 
that the notification process will use for sending the emails.

Can someone verify that my theory is correct?

Thank you,

Marcelo Martinez

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Re: WWRUG ARSLIST Awards

[Jason Miller]

There were some cracks about your last name :)

On 11/11/09, LJ Longwing  wrote:
> Wow, what a dubious honor...does that make me helpful or wordy?
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Doug Blair
> Sent: Wednesday, November 11, 2009 11:23 AM
> To: arslist@ARSLIST.ORG
> Subject: WWRUG ARSLIST Awards
>
> Hello from the conference in Las Vegas
>
> For the first time this year, the ARSLIST award winners were announced
> in near-real time on Twitter :-)  But for the rest of us, here's what
> I remember (Dan et all, please add the ones I missed!)
>
> There were, a number of varied, goofy, unusual and amusing awards...
> you'll just have to come to the next conference to enjoy these.  There
> were also pictures and songs from previous RUG's and Userworld
> conferences, music and an impassioned speech from Phil Bautista about
> organizing Remedy User Groups. At several times the presentations were
> interrupted by "spontaneous" tossing of the official WWRUG food item:
> Twinkies!  Doug Mueller was kind enough to explain the significance of
> the fond association between RUG attendees and Twinkies.
>
> Most posts: LJ Longwing (350)
> Longest Thread: (most posts on a single topic) History of the AR
> System (90)
> Jet Lag Award - Australia (fellow from New Zealand wasn't in the room!)
>
> BMC Employee Beyond The Call of Duty award: Kelly Deaver (who is no
> longer a BMC employee but was during the nomination and voting period)
>
> Most Valuable ARSLIST Poster: Dr. Christopher Strauss
>
> Congratulations!
>
> Now, I've got to attend some of the sessions and learn some more stuff!
>
>
> Doug
>
> --
> Doug Blair
> d...@blairing.com
> +1 224-558-5462
>
> 200 North Arlington Heights Road
> Arlington Heights, Illinois 60004
>
>
>
> 
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new notifications for emergency expedited changes

[Martinez, Marcelo A]

Hello All,
I am working on implementing new notifications for change management. The 
purpose of the notification would be alert the change mgmt team when an 
emergency or expedited change is entered into the system.
>From what I've seen, it looks like I have to create a new notification event 
>on many of the NTE forms, is this correct? The forms I've identified are the 
>following:
NTE:CFG-Notification Events
NTE:LoadCFGNotificationEvents
NTE:Notifier
NTE:Notifier Log
NTE:SYS-Define NT Events
NTE:SYS-Group NT Control
NTE:SYS-Individual NT Control
NTE:SYS-NT Process Control

Additionally, I have to create 2 filters. One filter to set a value when the 
change is expedited or emergency. The second filter reads the value and calls 
the notification process.

Also, I have to create a new notification message in SYS:Notification Messages 
that the notification process will use for sending the emails.

Can someone verify that my theory is correct?

Thank you,

Marcelo Martinez

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ARS 6.3 and Helpdesk 5.6 "No Floating Licenses Available"

[Brad Terhune]

Hi list.  Been a while.
I'm currently trying to add some new people to our support group for
Remedy access.  I'm giving them Helpdesk-Floating licenses and ARS
floating licenses.  I'm getting an error that indicates:

There are no Help Desk Floating licenses available. (ARERR 42338)
The preceding message occurred during the execution of active link
SHRCFG:PGP-ModPeopleInfo08AddU -- action 1. (ARNOTE 1101)

I know that floating means only a certain number of people can log in
at once but I thought that as administrator I could assign floating
licenses to as large a pool as I wished?  Anyone know what might be
happening here and how I could fix it?
Thanks in advance for any help you can provide.

Brad Terhune
bterh...@uthsc.edu

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Re: Import Tool Version 7.1 p7

[Ben Chernys]

When you do a write to a join form record, nothing is written to the
database unless the workflow causes the appropriate pushes to create records
in the join form's underlying table.  So, if you use Merge and inhibit
workflow, your write will succeed but no records will be created.  
 
This is also why a merge write to a join form will return an empty request
id value.
 
I've had some recent changes of behaviours on merge writes to joins so that
I am now tending to only write to the underlying tables making up the join
(or, if I absolutely need the workflow, using non-merge (submit, modify) and
following with merge writes to the underlying tables if I need to change
core fields' values).
 
With Meta-Update, you can chose between the two easily enough.  
 
Cheers

Ben Chernys

Senior Software Architect
Software Tool House Inc.

Canada / Deutschland / Germany
Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
Email:
mailto:ben.cher...@softwaretoolhouse.com
Web:  
http://www.softwaretoolhouse.com

A free notepad for Diary fields,
An ARS API scripting tool used for migrations, integrations, imports,
reports, extracts, batch jobs:
 
http://www.softwaretoolhouse.com/



 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: November 11, 2009 9:43 PM
To: arslist@ARSLIST.ORG
Subject: Import Tool Version 7.1 p7


** 
This has been resolved.
 
If you have a form that you are trying to import data into that is joined
with another form (and those same required fields are in the join form),
it's going to make those fields required via an import even though you check
the "make required fields not required" checkbox.  
 

-
 
 
Has anyone else had the problem with the import tool when selecting "Make
required fields optional during import?" I'm still getting errors when
trying to import a file and some of the required fields are missing. (they
are NOT core fields).
Weird! 
ARS 7.1 p7 
Import tool 7.1 p7
 
 
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
Are"_ 

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Re: WWRUG ARSLIST Awards

[Tommy Morris]

How long until he receives his Twinky?

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Wednesday, November 11, 2009 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: WWRUG ARSLIST Awards

Wow, what a dubious honor...does that make me helpful or wordy? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Wednesday, November 11, 2009 11:23 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG ARSLIST Awards

Hello from the conference in Las Vegas

For the first time this year, the ARSLIST award winners were announced  
in near-real time on Twitter :-)  But for the rest of us, here's what  
I remember (Dan et all, please add the ones I missed!)

There were, a number of varied, goofy, unusual and amusing awards...  
you'll just have to come to the next conference to enjoy these.  There  
were also pictures and songs from previous RUG's and Userworld  
conferences, music and an impassioned speech from Phil Bautista about  
organizing Remedy User Groups. At several times the presentations were  
interrupted by "spontaneous" tossing of the official WWRUG food item:  
Twinkies!  Doug Mueller was kind enough to explain the significance of  
the fond association between RUG attendees and Twinkies.

Most posts: LJ Longwing (350)
Longest Thread: (most posts on a single topic) History of the AR  
System (90)
Jet Lag Award - Australia (fellow from New Zealand wasn't in the room!)

BMC Employee Beyond The Call of Duty award: Kelly Deaver (who is no  
longer a BMC employee but was during the nomination and voting period)

Most Valuable ARSLIST Poster: Dr. Christopher Strauss

Congratulations!

Now, I've got to attend some of the sessions and learn some more stuff!


Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004





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Re: WWRUG ARSLIST Awards

[LJ Longwing]

Wow, what a dubious honor...does that make me helpful or wordy? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Wednesday, November 11, 2009 11:23 AM
To: arslist@ARSLIST.ORG
Subject: WWRUG ARSLIST Awards

Hello from the conference in Las Vegas

For the first time this year, the ARSLIST award winners were announced  
in near-real time on Twitter :-)  But for the rest of us, here's what  
I remember (Dan et all, please add the ones I missed!)

There were, a number of varied, goofy, unusual and amusing awards...  
you'll just have to come to the next conference to enjoy these.  There  
were also pictures and songs from previous RUG's and Userworld  
conferences, music and an impassioned speech from Phil Bautista about  
organizing Remedy User Groups. At several times the presentations were  
interrupted by "spontaneous" tossing of the official WWRUG food item:  
Twinkies!  Doug Mueller was kind enough to explain the significance of  
the fond association between RUG attendees and Twinkies.

Most posts: LJ Longwing (350)
Longest Thread: (most posts on a single topic) History of the AR  
System (90)
Jet Lag Award - Australia (fellow from New Zealand wasn't in the room!)

BMC Employee Beyond The Call of Duty award: Kelly Deaver (who is no  
longer a BMC employee but was during the nomination and voting period)

Most Valuable ARSLIST Poster: Dr. Christopher Strauss

Congratulations!

Now, I've got to attend some of the sessions and learn some more stuff!


Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004




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Import Tool Version 7.1 p7

[Kemes, Lisa]

This has been resolved.

If you have a form that you are trying to import data into that is joined with 
another form (and those same required fields are in the join form), it's going 
to make those fields required via an import even though you check the "make 
required fields not required" checkbox.

-



Has anyone else had the problem with the import tool when selecting "Make 
required fields optional during import?" I'm still getting errors when trying 
to import a file and some of the required fields are missing. (they are NOT 
core fields).
Weird!
ARS 7.1 p7
Import tool 7.1 p7



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Re: Patching your ARSystem Server 7.x

[Tommy Morris]

Do you have any custom CMDB Classes? If so can you perform a search on that 
class form using the Product Catalog as you search criteria?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, November 11, 2009 2:04 PM
To: arslist@ARSLIST.ORG
Subject: Patching your ARSystem Server 7.x

So I just patched my ARSystem and wanted to share with everyone what issues I 
came across. Hopefully this will help someone else along the line.
I started off with a system 7.1 patch 002 and wanted to apply the latest patch 
level at this time, patch 007.

System:
ARS 7.1 Patch 002
ITSM 7.0.03 Patch 006
CMDB 2.1
Windows 2003 server
SQL 2005 Database
LDAP integration / SSO

Patch order:
Server.exe
Approval.exe
Assignment.exe
Emaild.exe
Midtier.exe

After applying the patches I noticed a few issues:
1.  Emails from the AR server were not going out to users.
2.  Very long lag time (4-5 hrs) of assignment notification s to support 
personnel.
3.  Request for approval notifications were not being generated.
4.  Mid tier not working at all.
5.  Users from other active directories not being created into People form.

The first issue was caused by an incorrect Application Service Password. When 
our version of Remedy was first implemented, I was not involved (as is the case 
with many new Developers/Admins) and passwords were not made available to me. 
When you patch the Email Engine, the setup will ask you for the Application 
Service Password. If this password does not match what you currently have set, 
you will have to change it later in the user tool.  Go to AR System Admin 
Console>System>General>Server Information>Connection Settings and change the 
password for Application Service Password to match what you set it to while 
applying the patch.

Second issue, the lag time was caused by 2 things. The first culprit was 
because I was doing the patching at night time to minimize user downtime. Most 
escalations run at nighttime and, as explained by BMC Support, some patches 
create escalations that run to update forms/fields/values. If there are other 
escalations, these escalations will get in queue. Depending on how long 
escalations run for the queue will get rather large and can cause other 
escalations to fire very late. Since escalations are used for assignment and 
notifications, they could be delayed. The second culprit of the lag time that I 
noticed was because most of my testing was conducted by assigning INC and CHG 
tickets to a support group called "Remedy". I did not know that this support 
group had its own Business Hours set. To check for these do the following: Open 
form "Support Group"> look for the specific support group> go to Business hours 
and Holidays. Check if there are any business hours defined.  These business 
hours, as the note on the tab says, "are used by the system (but not limited 
to) to determine notifications times, service level management actions, and 
time duration calculations". I simply deleted these hours to fix my issue.

Third issue, request for approvals not being generated. This was an odd one and 
I couldn't figure it out. While looking on BMC Communities, I found an article 
that after patching you have to go into each approval notification and make a 
change to each notification then save it. This will update the filters needed 
for the notifications. To do this open the AP:Administration form (from the 
Home Page if you're an admin) go to the Notification tab, click in the tab to 
display all notifications. Open each individual notification, go to 
Administrative Information, under Change History enter a comment (this could be 
anything, I used "Patch 007"), then click save. This action updates the filters 
AP:Notify-0. After performing these steps the notifications for 
approval requests were working.
Credit information: BMC Developer Network post # 81407 "Approval Notification 
message: don´t send after install Approval 7.1 P004".  Solution provided by 
DavidR.

Fourth Issue, Mid-Tier not working. This was caused by the mid tier patch 
overwriting the folder called "com" from location ARSystem\Mid-Tier\Web-INF.  
It is a good idea to backup this entire folder in case you need it later. The 
patch will create a backup for you, but just to be sure. Simply copy and paste 
this folder back to its location and restart the server.

Fifth and last issue, our organization currently has 3 active directories 
(don't ask why). We have an LDAP integration which uses vendor forms to read 
each active directory and bring over, using escalations, user data. This data 
is used to create people in the CTM:People form. If a new user is created in 
active directory, the escalation picks it up and creates a user in Remedy. 
Because of the 3 active directories, our currently installation of the server 
is as follows: C:\Prog Files\AR System\Server. There are 

Patching your ARSystem Server 7.x

[Martinez, Marcelo A]

So I just patched my ARSystem and wanted to share with everyone what issues I 
came across. Hopefully this will help someone else along the line.
I started off with a system 7.1 patch 002 and wanted to apply the latest patch 
level at this time, patch 007.

System:
ARS 7.1 Patch 002
ITSM 7.0.03 Patch 006
CMDB 2.1
Windows 2003 server
SQL 2005 Database
LDAP integration / SSO

Patch order:
Server.exe
Approval.exe
Assignment.exe
Emaild.exe
Midtier.exe

After applying the patches I noticed a few issues:
1.  Emails from the AR server were not going out to users.
2.  Very long lag time (4-5 hrs) of assignment notification s to support 
personnel.
3.  Request for approval notifications were not being generated.
4.  Mid tier not working at all.
5.  Users from other active directories not being created into People form.

The first issue was caused by an incorrect Application Service Password. When 
our version of Remedy was first implemented, I was not involved (as is the case 
with many new Developers/Admins) and passwords were not made available to me. 
When you patch the Email Engine, the setup will ask you for the Application 
Service Password. If this password does not match what you currently have set, 
you will have to change it later in the user tool.  Go to AR System Admin 
Console>System>General>Server Information>Connection Settings and change the 
password for Application Service Password to match what you set it to while 
applying the patch.

Second issue, the lag time was caused by 2 things. The first culprit was 
because I was doing the patching at night time to minimize user downtime. Most 
escalations run at nighttime and, as explained by BMC Support, some patches 
create escalations that run to update forms/fields/values. If there are other 
escalations, these escalations will get in queue. Depending on how long 
escalations run for the queue will get rather large and can cause other 
escalations to fire very late. Since escalations are used for assignment and 
notifications, they could be delayed. The second culprit of the lag time that I 
noticed was because most of my testing was conducted by assigning INC and CHG 
tickets to a support group called "Remedy". I did not know that this support 
group had its own Business Hours set. To check for these do the following: Open 
form "Support Group"> look for the specific support group> go to Business hours 
and Holidays. Check if there are any business hours defined.  These business 
hours, as the note on the tab says, "are used by the system (but not limited 
to) to determine notifications times, service level management actions, and 
time duration calculations". I simply deleted these hours to fix my issue.

Third issue, request for approvals not being generated. This was an odd one and 
I couldn't figure it out. While looking on BMC Communities, I found an article 
that after patching you have to go into each approval notification and make a 
change to each notification then save it. This will update the filters needed 
for the notifications. To do this open the AP:Administration form (from the 
Home Page if you're an admin) go to the Notification tab, click in the tab to 
display all notifications. Open each individual notification, go to 
Administrative Information, under Change History enter a comment (this could be 
anything, I used "Patch 007"), then click save. This action updates the filters 
AP:Notify-0. After performing these steps the notifications for 
approval requests were working.
Credit information: BMC Developer Network post # 81407 "Approval Notification 
message: don´t send after install Approval 7.1 P004".  Solution provided by 
DavidR.

Fourth Issue, Mid-Tier not working. This was caused by the mid tier patch 
overwriting the folder called "com" from location ARSystem\Mid-Tier\Web-INF.  
It is a good idea to backup this entire folder in case you need it later. The 
patch will create a backup for you, but just to be sure. Simply copy and paste 
this folder back to its location and restart the server.

Fifth and last issue, our organization currently has 3 active directories 
(don't ask why). We have an LDAP integration which uses vendor forms to read 
each active directory and bring over, using escalations, user data. This data 
is used to create people in the CTM:People form. If a new user is created in 
active directory, the escalation picks it up and creates a user in Remedy. 
Because of the 3 active directories, our currently installation of the server 
is as follows: C:\Prog Files\AR System\Server. There are also 2 other folders 
setup as following: C:\Prog Files\AR System\Server-2 and C:\Prog Files\AR 
System\Server-3. This was done to accommodate 3 plugin.exe files. Each is used 
to access a different Active Directory. I guess you can say 3 plug-in servers 
are running. Well, the issue was that when I ran the Server.exe patch, it 
overwrote the armonitor.cfg file. This file contained the 3 di

Re: Published Webservice not returning results

[Tony Worthington]

I think some %'s might be needed in the qualification.
 
'Circuit Ref' LIKE "%S0116715A%"
or
'Circuit Ref' LIKE "%" + "S0116715A" + "%"

Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI  53051 | office: (262) 
703-7763 | e-mail: tony.worthing...@kohls.com



From:
"tristan.rop...@t-online.de" 
To:
arslist@ARSLIST.ORG
Date:
11/11/2009 01:35 PM
Subject:
Re: Published Webservice not returning results
Sent by:
"Action Request System discussion list(ARSList)" 



** 
Hi,

For my point of view, this qualification does not return any result.
Have you tested this in the client (native or web) ?
Please react the MidTier Log, as mentioned before !

Cheers

Tristan
-Original Message-
Date: Wed, 11 Nov 2009 15:43:10 +0100
Subject: Re: Published Webservice not returning results
From: "Grooms, Frederick W" 
To:   arslist@ARSLIST.ORG

** 
Can you post what the Mid-Tier shows as the response?   

Fred

From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Andre, Jacques
Sent: Wednesday, November 11, 2009 3:47 AM
To: arslist@ARSLIST.ORG
Subject: Published Webservice not returning results

** 
Hello List

I have an issue where I am publishing a webservice from Remedy.
When I try consume this webservice using soapUI , I get no results 
returned.(Even though the webservice call completes)

When I look at the mid-tier log, I can see the results returned, but 
nothing is returned to soapUI.

Webservice :: OpGetlist
--
WSDL Code ::
http://schemas.xmlsoap.org/soap/envelope/
" xmlns:urn="urn:Netcool_Incident_Circuit_Search">
   
  
 netcool
 netcool
 
 
 
  
   
   
  
 'Circuit Ref' LIKE 
"S0116715A"
 0
 100
  
   

--
Returned to soapUI ::

http://schemas.xmlsoap.org/soap/envelope/
" xmlns:xsd="http://www.w3.org/2001/XMLSchema"; xmlns:xsi="
http://www.w3.org/2001/XMLSchema-instance";>
   
  
   

--

Remedy Version:: 7.0.1
Mid-tier Version :: 7.0.1
soauUI Version:: 3.0.1

Many thanks

Kind  Regards

Jacques Andre


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Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the 
Answers Are"_ 

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Re: Published Webservice not returning results

[tristan.rop...@t-online.de]

**
Hi,For my point of
view, this qualification does not return any result.Have you tested this in the client (native or
web) ?Please react the MidTier Log, as
mentioned before !CheersTristan-Original Message-Date:
Wed, 11 Nov 2009 15:43:10 +0100Subject: Re: Published Webservice
not returning resultsFrom:         "Grooms, Frederick W"
To:          
arslist@ARSLIST.ORG** Can you post what
the Mid-Tier shows as the response?   FredFrom: Action
Request System discussion list(ARSList) [mailto:arsl...@arslist.org]
On Behalf Of Andre,
JacquesSent:
Wednesday, November 11, 2009 3:47 AMTo: arslist@ARSLIST.ORGSubject: Published Webservice not
returning results** Hello
ListI have an
issue where I am publishing a webservice from Remedy.When I try consume this webservice using soapUI , I get no results
returned.(Even though the webservice call completes)When I look
at the mid-tier log, I can see the results returned, but nothing is
returned to soapUI.Webservice ::
OpGetlist--WSDL Code ::http://schemas.xmlsoap.org/soap/envelope/"
xmlns:urn="urn:Netcool_Incident_Circuit_Search"> 
        
       netcool       
 netcool       
        
        
      
    
              
 'Circuit Ref' LIKE
"S0116715A"       
 0       
 100     
   --Returned to soapUI ::http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">          
 --Remedy
Version:: 7.0.1Mid-tier
Version :: 7.0.1soauUI
Version:: 3.0.1Many
thanksKind  RegardsJacques
Andre_Platinum Sponsor: rmisoluti...@verizon.net
ARSlist: "Where the Answers Are"_ 
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Re: Active link to check entry in table

[Lyle Taylor]

Hi Marcelo,

Happy to help.  For your new field, since it is going to be hidden, there is no 
need to make it read-only, although it probably won't cause any problems if it 
is, since its value is going to be set using workflow.

Good luck,
Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, November 11, 2009 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Active link to check entry in table

Lyle,
That make sense, thank you for the detailed steps outlined below. I will 
definitely try what you have suggested.

You are correct, the form which keeps the associations is AST:CMDB 
Associations.  Every time an "ASSET" association is made, a record is created 
here. (Incident associations are kept in HPD:Associations.)
Under "Entry 1" is the location where the change ticket information is located: 
form name, request ID (CHG ID), description, etc.
Under Entry 2" is the location where the asset information is kept: form name 
(AST:BaseElement), request ID, etc.

Currently, I have created an AL to set a field value when a user selected 
Request Type = Configuration Item AND fires when they press "Search" button. 
The bad thing is that my AL has no way of knowing if the user has added a CI or 
not.

Therefore, your suggestion is more in line with what I am trying to accomplish.

To create the temp field (correct me if I am wrong): I just create a character 
field - hidden (display tab), read only (display tab), input length 15 
(database tab), permission public-change (permissions tab).

Again, thank you very much for the help!

Marcelo



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 10, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active link to check entry in table

Hi Marcelo,

When I say "temp" field, I think that's just a carry-over from my programming 
background (think "temporary variable").  What I mean is that you would store 
the result in a display-only field whose sole purpose in life is to store 
temporary results like this.  There are probably a number of fields like this 
put on the form by BMC (things like z1D Char1, etc.), but I would recommend 
adding your own to ensure that you don't interfere with any OOB workflow.

When you create a relationship to a Change record, it creates two records that 
represent the relationship.  For a CI, one of them will be in AST:CMDB 
Associations.  The other will be in something like CHG:Associations (or 
something similar, I don't currently have Change installed to verify the actual 
name).  In either form, there are two section that store information about one 
record or the other, Entry 1 and Entry 2.  Generally, Entry 1 is what the 
relationship points 2, and Entry 2 is what the relationship comes from.  For 
example, in the CHG:Associations form, the Request ID under Entry 2 (Request 
ID02) will be the request ID of the Change Record, and the Request ID under 
Entry 1 (Request ID01) will point to the other item - in this case, the CI.  In 
the AST:CMDB Associations form, it will be the other way around: Request ID02 
will be the CI, and Request ID01 will be the Change record.

So, to verify if a relationship has been made between the change and a CI, you 
simply need to see if there is at least one record in AST:CMDB Associations 
where 'Request ID01' = the Change ID.  To do the test requires 2 active links - 
one to do the look up, and a second to verify the result.

So, you're left with this:

1) Add a new Display Only character field to the Change form and make it hidden 
but with Public Change permissions.  You can simply make it 15 characters long, 
because all it needs to store is a request ID.
2) Create a new active link with Public permissions that fires on Submit/Modify 
and performs a set fields action.  Note that execution order is important - you 
want it to fire before other BMC workflow fires in most cases.  The set fields 
action will set fields from AST:CMDB Associations where 'Request ID01' = 
$Change ID$.  (Note that $Change ID$ may not be the correct field name.  See 
what the real name of the field is and use that.)  Now, simply set your new 
display-only field to the value of Request ID01.  (It doesn't really matter 
what you set the field to - all you really care about is that it gets a value 
if a record is found.  Using Request ID01 is just easy.)  Set it so that if 
multiple records match, it uses the first record.  If no records match, set the 
field to NULL.
3) Create a second active link with Public permissions that fires on 
Submit/Modify and whose execution order is just after your first active link.  
Since you want to display an error if there is no relationship, you want the 
active link to fire when your display-only field is $NULL$, which means no 
record was matched above.  So, the Run If qualif

Re: WWRUG ARSLIST Awards

[Martinez, Marcelo A]

Could someone kindly explain the relationship of Twinkies and RUG attendees?

Congratulations to the award winners!!!



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Doug Blair
Sent: Wednesday, November 11, 2009 12:23 PM
To: arslist@ARSLIST.ORG
Subject: WWRUG ARSLIST Awards

Hello from the conference in Las Vegas

For the first time this year, the ARSLIST award winners were announced in 
near-real time on Twitter :-)  But for the rest of us, here's what I remember 
(Dan et all, please add the ones I missed!)

There were, a number of varied, goofy, unusual and amusing awards...  
you'll just have to come to the next conference to enjoy these.  There were 
also pictures and songs from previous RUG's and Userworld conferences, music 
and an impassioned speech from Phil Bautista about organizing Remedy User 
Groups. At several times the presentations were interrupted by "spontaneous" 
tossing of the official WWRUG food item:  
Twinkies!  Doug Mueller was kind enough to explain the significance of the fond 
association between RUG attendees and Twinkies.

Most posts: LJ Longwing (350)
Longest Thread: (most posts on a single topic) History of the AR System (90) 
Jet Lag Award - Australia (fellow from New Zealand wasn't in the room!)

BMC Employee Beyond The Call of Duty award: Kelly Deaver (who is no longer a 
BMC employee but was during the nomination and voting period)

Most Valuable ARSLIST Poster: Dr. Christopher Strauss

Congratulations!

Now, I've got to attend some of the sessions and learn some more stuff!


Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



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Re: Active link to check entry in table

[Martinez, Marcelo A]

Lyle,
That make sense, thank you for the detailed steps outlined below. I will 
definitely try what you have suggested.

You are correct, the form which keeps the associations is AST:CMDB 
Associations.  Every time an "ASSET" association is made, a record is created 
here. (Incident associations are kept in HPD:Associations.)
Under "Entry 1" is the location where the change ticket information is located: 
form name, request ID (CHG ID), description, etc.
Under Entry 2" is the location where the asset information is kept: form name 
(AST:BaseElement), request ID, etc.

Currently, I have created an AL to set a field value when a user selected 
Request Type = Configuration Item AND fires when they press "Search" button. 
The bad thing is that my AL has no way of knowing if the user has added a CI or 
not.

Therefore, your suggestion is more in line with what I am trying to accomplish.

To create the temp field (correct me if I am wrong): I just create a character 
field - hidden (display tab), read only (display tab), input length 15 
(database tab), permission public-change (permissions tab).

Again, thank you very much for the help!

Marcelo



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: Tuesday, November 10, 2009 12:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active link to check entry in table

Hi Marcelo,

When I say "temp" field, I think that's just a carry-over from my programming 
background (think "temporary variable").  What I mean is that you would store 
the result in a display-only field whose sole purpose in life is to store 
temporary results like this.  There are probably a number of fields like this 
put on the form by BMC (things like z1D Char1, etc.), but I would recommend 
adding your own to ensure that you don't interfere with any OOB workflow.

When you create a relationship to a Change record, it creates two records that 
represent the relationship.  For a CI, one of them will be in AST:CMDB 
Associations.  The other will be in something like CHG:Associations (or 
something similar, I don't currently have Change installed to verify the actual 
name).  In either form, there are two section that store information about one 
record or the other, Entry 1 and Entry 2.  Generally, Entry 1 is what the 
relationship points 2, and Entry 2 is what the relationship comes from.  For 
example, in the CHG:Associations form, the Request ID under Entry 2 (Request 
ID02) will be the request ID of the Change Record, and the Request ID under 
Entry 1 (Request ID01) will point to the other item - in this case, the CI.  In 
the AST:CMDB Associations form, it will be the other way around: Request ID02 
will be the CI, and Request ID01 will be the Change record.

So, to verify if a relationship has been made between the change and a CI, you 
simply need to see if there is at least one record in AST:CMDB Associations 
where 'Request ID01' = the Change ID.  To do the test requires 2 active links - 
one to do the look up, and a second to verify the result.

So, you're left with this:

1) Add a new Display Only character field to the Change form and make it hidden 
but with Public Change permissions.  You can simply make it 15 characters long, 
because all it needs to store is a request ID.
2) Create a new active link with Public permissions that fires on Submit/Modify 
and performs a set fields action.  Note that execution order is important - you 
want it to fire before other BMC workflow fires in most cases.  The set fields 
action will set fields from AST:CMDB Associations where 'Request ID01' = 
$Change ID$.  (Note that $Change ID$ may not be the correct field name.  See 
what the real name of the field is and use that.)  Now, simply set your new 
display-only field to the value of Request ID01.  (It doesn't really matter 
what you set the field to - all you really care about is that it gets a value 
if a record is found.  Using Request ID01 is just easy.)  Set it so that if 
multiple records match, it uses the first record.  If no records match, set the 
field to NULL.
3) Create a second active link with Public permissions that fires on 
Submit/Modify and whose execution order is just after your first active link.  
Since you want to display an error if there is no relationship, you want the 
active link to fire when your display-only field is $NULL$, which means no 
record was matched above.  So, the Run If qualification is something like this: 
'My Display Only Field' = $NULL$.  Then, in your If Actions, you can display 
your error message.

Does that make more sense?

Lyle

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Monday, November 09, 2009 4:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active link to check entry in table

Lyle, let me know if I'm missing something.
Here are the steps you've suggested
Write

WWRUG ARSLIST Awards

[Doug Blair]

Hello from the conference in Las Vegas

For the first time this year, the ARSLIST award winners were announced  
in near-real time on Twitter :-)  But for the rest of us, here's what  
I remember (Dan et all, please add the ones I missed!)


There were, a number of varied, goofy, unusual and amusing awards...  
you'll just have to come to the next conference to enjoy these.  There  
were also pictures and songs from previous RUG's and Userworld  
conferences, music and an impassioned speech from Phil Bautista about  
organizing Remedy User Groups. At several times the presentations were  
interrupted by "spontaneous" tossing of the official WWRUG food item:  
Twinkies!  Doug Mueller was kind enough to explain the significance of  
the fond association between RUG attendees and Twinkies.


Most posts: LJ Longwing (350)
Longest Thread: (most posts on a single topic) History of the AR  
System (90)

Jet Lag Award - Australia (fellow from New Zealand wasn't in the room!)

BMC Employee Beyond The Call of Duty award: Kelly Deaver (who is no  
longer a BMC employee but was during the nomination and voting period)


Most Valuable ARSLIST Poster: Dr. Christopher Strauss

Congratulations!

Now, I've got to attend some of the sessions and learn some more stuff!


Doug

--
Doug Blair
d...@blairing.com
+1 224-558-5462

200 North Arlington Heights Road
Arlington Heights, Illinois 60004



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<>



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Re: Connection timed out. Message number = 90 in ars 5.1

[LJ Longwing]

What version of the Java API are you using, and have you confirmed that this
program connects to a more modern version of Remedy? 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Llinares, Jordi
Sent: Wednesday, November 11, 2009 11:01 AM
To: arslist@ARSLIST.ORG
Subject: Connection timed out. Message number = 90 in ars 5.1
Importance: High

Hi,

I have developed some code which access to an ARS 5.1 Server using the java
API. I have tested this code in a windows evironment and it works properly,
calling to the .dll, however, when I try to run it in a linux Red Hat with
kernel version 2.4 environment, it works ok until it tries to connect to the
server using the .so files. In this moment, it gets stalled. I have checked
the threads and the code is able to call the .so however the .so doesn't
connect.

The connection between this server and the ARS server is ok. I telnet to the
server port and it works. ¿Have you had any experiences like this one?


Thanks in advanced,
Jordi

 

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SLA re-attached

[Rogerio Aguiar]

  BODY { font-family:Arial, Helvetica, sans-serif;font-size:12pHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows one
ticket to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the SLA or even the same SLA restarting). 
 Is it possible? What is the best approach to achieve this?
 TIA,
 RogerioHi,
 I have a question about SLA. I have a situation that allows a ticket
to be reopened more than once. 
 I need that the SLA is re-attached and starts running again (a new
instance of the same SLA or even the same instance restarting) after
each reopening. 
 Is it possible? What is the best approach to achieve this?
 TIA,
 Rogerio

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Connection timed out. Message number = 90 in ars 5.1

[Llinares, Jordi]

Hi,

I have developed some code which access to an ARS 5.1 Server using the java 
API. I have tested this code in a windows evironment and it works properly, 
calling to the .dll, however, when I try to run it in a linux Red Hat with 
kernel version 2.4 environment, it works ok until it tries to connect to the 
server using the .so files. In this moment, it gets stalled. I have checked the 
threads and the code is able to call the .so however the .so doesn't connect.

The connection between this server and the ARS server is ok. I telnet to the 
server port and it works. ¿Have you had any experiences like this one?


Thanks in advanced,
Jordi

 
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Re: Published Webservice not returning results

[Andre, Jacques]

Hi Eric,
 
The versions are the same .
 
Mid-tier Version :: 7.0.01 200609271856
Server Version :: 7.0.01 200609271856
 
Kind regards
 

Kind  Regards

 

Jacques Andre

Remedy Support and Development

Cable&Wireless

Worldwide


www.cw.com  

 




From: Roys, Eric D [mailto:eric.r...@verizonbusiness.com] 
Sent: 11 November 2009 16:12
To: Andre, Jacques
Subject: RE: Published Webservice not returning results


Jacques, 
 
I've seen this before where the server and midtier while being the same
version, were not the same patch level. Are yours on the same patch rev?
 
Kind Regards, 
 
Eric Roys
Sr. Sales Engineer
Global Services Systems Integration
Verizon Business
 
We solve complex business problems with advanced technology.
*  Custom Solutions and Applications
*  Complex Systems Integration
*  Non-standard Hosting Services



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andre, Jacques
Sent: Wednesday, November 11, 2009 10:08 AM
To: arslist@ARSLIST.ORG
Subject: Re: Published Webservice not returning results


** 
Hi Fred,
 
Here is the Log from the Mid-Tier .
 
Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: output document from AR Server: 
http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

CFO: Atlas DSO Change
Management
S0116715A

OUT02610651
Open



CFO: Atlas DSO Change
Management
S0116715A

OUT02610655
Open



CFO: Atlas DSO Change
Management
S0116715A

OUT02610658
Open





Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: 1 Expanded Qualification: 1

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: 100 Expanded Qualification: 100

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: XPATH(/ROOT/Qualification) Expanded
Qualification: 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old XPATH Expression: /ROOT/Qualification Expanded XPATH
Expression: 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Found matching text node. Value = 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: CHILD Qualification

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Token: Qualification

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Token: ROOT

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: input document: 

'Circuit Ref' LIKE
"S0116715A"
0
100


Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getOperationInfo
FINE: Operation Info:  
 
 
 
 


Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
processRequest
FINE: LOGIN SUCCESS: User[netcool]

Nov 11, 2009 3:59:44 PM com.remedy.arsys.session.Login initWebService
FINE: Login: Axis Session is good !!!

Nov 11, 2009 3:59:44 PM
com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer
FINE: No preference server for this user netcool Using default
preferences.

Nov 11, 2009 3:59:44 PM
com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer
FINE: No preference server for this user netcool Using default
preferences.

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: webService: Netcool_Incident_Circuit_Search

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: server: 148.185.171.7

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: nameSpace urn:Netcool_Incident_Circuit_Search

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: operationName: OpGetList

Nov 11, 2009 3:59:43 PM com.remedy.arsys.ws.services.ARService
getInputDoc
FINE: inputDocStr(before namespaces): 
'Circuit Ref' LIKE
"S0116715A"
0
100


 

Remedy Version:: 7.0.1

Mid-tier Version :: 7.0.1

soauUI Version:: 3.0.1

 

Many thanks

 

Kind  Regards

 

Jacques Andre

 

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Re: Published Webservice not returning results

[Andre, Jacques]

Hi Fred,
 
Here is the Log from the Mid-Tier .
 
Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: output document from AR Server: 
http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>

CFO: Atlas DSO Change
Management
S0116715A

OUT02610651
Open



CFO: Atlas DSO Change
Management
S0116715A

OUT02610655
Open



CFO: Atlas DSO Change
Management
S0116715A

OUT02610658
Open





Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: 1 Expanded Qualification: 1

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: 100 Expanded Qualification: 100

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old Qualification: XPATH(/ROOT/Qualification) Expanded
Qualification: 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
expandXPathExpressions
FINE: Old XPATH Expression: /ROOT/Qualification Expanded XPATH
Expression: 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Found matching text node. Value = 'Circuit Ref' LIKE "S0116715A"

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: CHILD Qualification

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Token: Qualification

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getXPathValue
FINE: Token: ROOT

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
performOperation
FINE: input document: 

'Circuit Ref' LIKE
"S0116715A"
0
100


Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getOperationInfo
FINE: Operation Info:  
 
 
 
 


Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
processRequest
FINE: LOGIN SUCCESS: User[netcool]

Nov 11, 2009 3:59:44 PM com.remedy.arsys.session.Login initWebService
FINE: Login: Axis Session is good !!!

Nov 11, 2009 3:59:44 PM
com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer
FINE: No preference server for this user netcool Using default
preferences.

Nov 11, 2009 3:59:44 PM
com.remedy.arsys.goat.preferences.ARUserPreferences getPrefFromServer
FINE: No preference server for this user netcool Using default
preferences.

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: webService: Netcool_Incident_Circuit_Search

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: server: 148.185.171.7

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: nameSpace urn:Netcool_Incident_Circuit_Search

Nov 11, 2009 3:59:44 PM com.remedy.arsys.ws.services.ARService
getWebServiceInfo
FINE: operationName: OpGetList

Nov 11, 2009 3:59:43 PM com.remedy.arsys.ws.services.ARService
getInputDoc
FINE: inputDocStr(before namespaces): 
'Circuit Ref' LIKE
"S0116715A"
0
100




From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: 11 November 2009 14:43
To: arslist@ARSLIST.ORG
Subject: Re: Published Webservice not returning results


** 

Can you post what the Mid-Tier shows as the response?   

 

Fred

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andre, Jacques
Sent: Wednesday, November 11, 2009 3:47 AM
To: arslist@ARSLIST.ORG
Subject: Published Webservice not returning results

 

** 

Hello List

 

I have an issue where I am publishing a webservice from Remedy.

When I try consume this webservice using soapUI , I get no results
returned.(Even though the webservice call completes)

 

When I look at the mid-tier log, I can see the results returned, but
nothing is returned to soapUI.

 

Webservice :: OpGetlist


--

WSDL Code ::

http://schemas.xmlsoap.org/soap/envelope/";
xmlns:urn="urn:Netcool_Incident_Circuit_Search">
   
  
 netcool
 netcool
 
 
 
  
   
   
  
 'Circuit Ref' LIKE
"S0116715A"
 0
 100
  
   



--

Returned to soapUI ::

 

http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
   
  
   



--

 

Remedy Version:: 7.0.1

Mid-tier Version :: 7.0.1

soauUI Version:: 3.0.1

 

Many thanks

 

Kind  Regards

 

Jacques An

Menu item for VP's

[John Kelley]

Hi List

Need a Field or a Menu Item to show the VP of the Customer.

Facts: 
1:  Customer and VP should have the same department in the CTM:People 
form.
2:  VP may or may not be the manager of the requester either.

When you select the user on the HPD:Helpdesk form and populate the 
customer information,  it should find the requesters Department 
(Information Technology) and lookup all the other Informations Technology 
Departments and find the VP. 

Seems easy, but I can only get my menu to display all the VPs

Any suggestions?  do I need to use an EXTERNAL Operator.


ARS 7.1 patch 6
Oracle 10g

JK

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Re: ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?

[Ravi]

Thank you for the reply, Opened a ticket with BMC on the same and sent the
logs to them, waiting for them to analyze. Also, asked them to get me a
debug build as you mentioned, to understand the crashes.



On Wed, Nov 11, 2009 at 3:50 AM, patchsk  wrote:

> We are on solaris and patch003 in pre-production and seems to be fine.
> We did not see any crashes with patch002 also.
> Ask them to give a debug build and it will have more information on
> why its crashing.
>
> On Nov 10, 5:06 pm, Raj  wrote:
> > Hello All,
> >
> > We have our current test system on ARS 7.5 Patch 001, no issues, very
> > stable.
> >
> > Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> > ARERR 2 (Undefined Error) and encountering serious server crashes,
> > (Where we used the same spreadsheets to upload on Test System ARS 7.5
> > Patch 001 without any problems,now working with BMC Rep to resolve
> > this issue of server crashes and ARERR 2 on pre-production
> > system.Might be hardware fault as well, but do see undefined ARERR 2
> > in the error log files and frequent server crashes.
> >
> > Now based on these facts we are planning to start a fresh build of
> > Production System, But kind of confused ?
> >
> > Since, we experienced our TEST System is stable is on Patch 001 and
> > Patch 002 unstable in our environment and having issues, and new Patch
> > available Patch 003, which should I go for, What would be my best
> > bet ?
> >
> > Please advise,
> >
> > Thanks,
> >
> > Raj
> >
> >
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Re: ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?

[Boyd, Rebecca E.]

We were on 7.5 patch 2 (VM, Windows 2008, Oracle 10) & moved to patch 003. We 
did not experience server crashes on either patch.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: Wednesday, November 11, 2009 3:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?


We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.

On Nov 10, 5:06 pm, Raj  wrote:
> Hello All,
>
> We have our current test system on ARS 7.5 Patch 001, no issues, very
> stable.
>
> Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> ARERR 2 (Undefined Error) and encountering serious server crashes,
> (Where we used the same spreadsheets to upload on Test System ARS 7.5
> Patch 001 without any problems,now working with BMC Rep to resolve
> this issue of server crashes and ARERR 2 on pre-production
> system.Might be hardware fault as well, but do see undefined ARERR 2
> in the error log files and frequent server crashes.
>
> Now based on these facts we are planning to start a fresh build of
> Production System, But kind of confused ?
>
> Since, we experienced our TEST System is stable is on Patch 001 and
> Patch 002 unstable in our environment and having issues, and new Patch
> available Patch 003, which should I go for, What would be my best
> bet ?
>
> Please advise,
>
> Thanks,
>
> Raj
>
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Re: WWRUG09:Twitters

[Doug Blair]

**
For the record, only portions of Dan look the least bit like an ostrich.Dan (and Phil, and Kelly, and Joel and Lenny) and the volunteer staff (too numerous to mention) have been doing a spectacular job of coordinating rooms and speakers, setting up tables and booths, stuffing goodie bags (in the dark!) and the other behind the scenes things that have to happen to make the conference work.  Kudos to you all!Oh, hey, what an idea! The ARSLIST awards are in 90 minutes!  Time for breakfast!  See the menu at	http://www.hostesscakes.com/twinkies.asp	http://en.wikipedia.org/wiki/Twinkie	http://www.snopes.com/food/ingredient/twinkies.asp	and (best)	http://www.twinkiesproject.com/DougOn Nov 11, 2009, at 8:07 AM, Daniel Bloom wrote:**


Doug
Blair is the official blogger for WWRUG09, poster of the ARSlist Awards, and
now that I got 5 minutes to read the ARSlist for the first time since last
Friday,  I think I'll make him the official twitterer. WWRUG
is me as well, for WWRUG. WWRUG09
is the one for the conference, but you have to picture that the bird is an
Ostrich that takes it's head out of the ground once a week for a breath of air. And
now back to preparing for the ARSlist Awards this morning. 
Daniel






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Re: Caught Exception issue

[Adhem Khan]

Hi Ravi
Please go to AR System user preference form and then search for login ID for 
which you are geting this error  and then go to Edit Tab and clear all Table 
field related fields and then clear your  IE cache and try to relogin
this shoul resolve your problem
Adhem
- Original Message - 
From: Ramagiri 
To: arslist@ARSLIST.ORG 
Sent: Tue, 3 Nov 2009 05:46:59 +0530 (IST) 
Subject: Caught Exception issue 

** 

  Hi ,   I am getting this following error when trying to login with web 
interface .  Please find the attachment  and help me out in resolving this 
issue.   Thanks & Regards ,  Raavi 



__ Information from ESET NOD32 Antivirus, version of virus signature 
database 4566 (20091102) __

The message was checked by ESET NOD32 Antivirus.

http://www.eset.com

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Re: Published Webservice not returning results

[Grooms, Frederick W]

Can you post what the Mid-Tier shows as the response?

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Andre, Jacques
Sent: Wednesday, November 11, 2009 3:47 AM
To: arslist@ARSLIST.ORG
Subject: Published Webservice not returning results

**
Hello List

I have an issue where I am publishing a webservice from Remedy.
When I try consume this webservice using soapUI , I get no results 
returned.(Even though the webservice call completes)

When I look at the mid-tier log, I can see the results returned, but nothing is 
returned to soapUI.

Webservice :: OpGetlist
--
WSDL Code ::
http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:urn="urn:Netcool_Incident_Circuit_Search">
   
  
 netcool
 netcool
 
 
 
  
   
   
  
 'Circuit Ref' LIKE "S0116715A"
 0
 100
  
   

--
Returned to soapUI ::

http://schemas.xmlsoap.org/soap/envelope/"; 
xmlns:xsd="http://www.w3.org/2001/XMLSchema"; 
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
   
  
   

--

Remedy Version:: 7.0.1
Mid-tier Version :: 7.0.1
soauUI Version:: 3.0.1

Many thanks

Kind  Regards

Jacques Andre



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Re: Odd Email Behavior - Thanks

[Brittain, Mark]

Hi Keith,

It was not the answer I was hoping for but it does answer the question.

Thanks
Mark


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin
Sent: Tuesday, November 10, 2009 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Odd Email Behavior

Mark,
I have not worked on these in awhile and it was on 6.3 but I remember that when 
I was doing HTML templates for emails in remedy that the only way a value would 
display on the HTML template is if the field had public permissions.

So if the field did not have public permissions the value would not show up in 
the HTML email at all.

I think that is what you were asking about.

Kevin Begosh, RSP
Remedy Development
ACE-IT
IS&GS Defense
301-791-3540 Phone
240-291-2467 Cell
kevin.beg...@lmco.com

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark
Sent: Tuesday, November 10, 2009 7:16 AM
To: arslist@ARSLIST.ORG
Subject: Odd Email Behavior

**
Hi All

I have a strange situation. When a ticket is created, notification is sent to 
the contact. If I am using a HTML formatted email, the Request ID appears in 
the subject line but does not appear in the body of the email. I am using row 
level security with Field ID 112.

What I want to do is include a URL to the mid-tier with the  Request ID on the 
end.

AR 6.3 patch 20
SunOS 5.9
Oracle 9.2

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5418 (Phone)
(315) 317.2897 (Cell)
Reduce Cost of IT with Managed Hosting and Application Services from NaviSite.
Visit www.NaviSite.com Today.


  
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WWRUG09:Twitters

[Daniel Bloom]

Doug Blair is the official blogger for WWRUG09, poster of the ARSlist
Awards, and now that I got 5 minutes to read the ARSlist for the first time
since last Friday,  I think I'll make him the official twitterer.

 

WWRUG is me as well, for WWRUG.

 

WWRUG09 is the one for the conference, but you have to picture that the bird
is an Ostrich that takes it's head out of the ground once a week for a
breath of air.

 

And now back to preparing for the ARSlist Awards this morning.

 

 Daniel


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Disable Mid-Tier Set Refresh Interval on tables

[Pierce, Amanda (TBS)]

Has anyone found a way to disable the Set Refresh Interval on tables

WITHOUT removing the entire option for preferences?

Also, as a plus, I would like to do this globally and not on each

individual table if there is a way.

 

Amanda Pierce 



 


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Re: Load Balancer setup with remedy

[Walters, Mark]

The users don't need to specify a port number but you do need to make sure the 
server has both register with portmapper set to true AND a specific port set.  
This way your clients can use the portmapper to find the fixed port that the 
server is using (and the load balancers are redirecting).

Mark

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of patchsk
Sent: 11 November 2009 09:42
To: arslist@ARSLIST.ORG
Subject: Re: Load Balancer setup with remedy

But our users don't want to use port number in the user tool.
So your suggestion still works without a portnumber.
I need something like this.


  remedyvip
  |
  |
  |
 / \
/   \
   / \
rem1:44629  rem2:44629


On Nov 11, 1:18 am, Conny Martin  wrote:
> Hi,
>
> there is no default port number. If you don't configure a port in WUT or WAT 
> then the client tries to use the portmapper to determine the correct port. 
> You have to create a rule for Port 111(UDP) to be directed to rem1 or rem2.
>
> This works for us.
>
> It should look something like this
>
>        remedyvip:44629                    remedyvip:111(UDP)
>               |                                  |
>               |                                  |
>               |                                  |
>              / \                                / \
>             /   \                              /   \
>            /     \                            /     \
>      rem1:44629  rem2:44629           rem1:111(UDP) rem2:111(UDP)
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von patchsk
> Gesendet: Mittwoch, 11. November 2009 10:07
> An: arsl...@arslist.org
> Betreff: Load Balancer setup with remedy
>
> Hi,
> We are trying to setup Load balancer in our new environement.
> We created a 'remedyvip' for loadbalancer and created rules to route the 
> traffic to rem1/rem2 arservers  which use 44629 as the tcp port.
>
> But we don't want to use the port number with the vip.
> That is any connection coming to remedyvip (port is optional and can be null 
> or anything) should be directed to rem1 or rem2 and to port:
> 44629
>
> Our SA told the CSS rules are written to look at connections coming to
> 44629 and direct those connections to rem1 or rem2.
> He does not know how to configure CSS rules so that any connection coming to 
> remedyvip to be directed to rem1 or rem2 to port 44629.
>
> We tried enabling the portmapper in rem1/rem2 but still does not work with 
> remedyvip, it did work when we use the actual server name to login with no 
> port number.
>
> What is the default port remedy user tool uses when no port number is 
> specified?
> Any one has this kind of setup and some hints?
>
> Thanks,
> Vamsi
>
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Re : BMC_Person or Ast:AssetPeople. - IGNORE -

[Frex Popo]

We decided to user BMC_Person class after all.
Thanks
frex

--- En date de : Mar 10.11.09, Frex Popo  a écrit :


De: Frex Popo 
Objet: BMC_Person or Ast:AssetPeople. - URGENT -
À: arslist@ARSLIST.ORG
Date: Mardi 10 Novembre 2009, 15h46







Hello everyone,
 
Just received a request to think about how we can start storing data on users, 
data consumers, providers, etc.. in the CMDB. At first glance, I noticed the 
BMC_Person class which I could use... Obviously we already store more or less 
the same data on CTM:people...But... 
 
We also need to be able to relate every instance of this data to some CI. 
 
Is there a an existing relationship I could use or create a new one from, with 
minimal work and maintenance headaches in the future?
 
Looking at the Asset management forms of the CI  I also noticed there is a tab 
PERSON with a table pointing to a form namely Ast:AssetPeople. I am thinking 
instead of having to create an AIE data exchange to pull the CI (Person) data 
and the relationship data from a remote database, I could have some filter 
which creates the link between the CI in the Asset form(s) and the LoginID or 
instanceId of the person in the CTM:people?!
 
Any thoughts will be very much appreciated.
 
Regards
frex





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Published Webservice not returning results

[Andre, Jacques]

Hello List
 
I have an issue where I am publishing a webservice from Remedy.
When I try consume this webservice using soapUI , I get no results
returned.(Even though the webservice call completes)
 
When I look at the mid-tier log, I can see the results returned, but
nothing is returned to soapUI.
 
Webservice :: OpGetlist

--
WSDL Code ::
http://schemas.xmlsoap.org/soap/envelope/";
xmlns:urn="urn:Netcool_Incident_Circuit_Search">
   
  
 netcool
 netcool
 
 
 
  
   
   
  
 'Circuit Ref' LIKE
"S0116715A"
 0
 100
  
   


--
Returned to soapUI ::
 
http://schemas.xmlsoap.org/soap/envelope/";
xmlns:xsd="http://www.w3.org/2001/XMLSchema";
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance";>
   
  
   


--
 
Remedy Version:: 7.0.1
Mid-tier Version :: 7.0.1
soauUI Version:: 3.0.1
 
Many thanks
 

Kind  Regards

 

Jacques Andre

 

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Re: Load Balancer setup with remedy

[patchsk]

But our users don't want to use port number in the user tool.
So your suggestion still works without a portnumber.
I need something like this.


  remedyvip
  |
  |
  |
 / \
/   \
   / \
rem1:44629  rem2:44629


On Nov 11, 1:18 am, Conny Martin  wrote:
> Hi,
>
> there is no default port number. If you don't configure a port in WUT or WAT 
> then the client tries to use the portmapper to determine the correct port. 
> You have to create a rule for Port 111(UDP) to be directed to rem1 or rem2.
>
> This works for us.
>
> It should look something like this
>
>        remedyvip:44629                    remedyvip:111(UDP)
>               |                                  |
>               |                                  |
>               |                                  |
>              / \                                / \
>             /   \                              /   \
>            /     \                            /     \
>      rem1:44629  rem2:44629           rem1:111(UDP) rem2:111(UDP)
>
> HTH
>
> Kind Regards Conny
>
> -Ursprüngliche Nachricht-
> Von: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] Im Auftrag von patchsk
> Gesendet: Mittwoch, 11. November 2009 10:07
> An: arsl...@arslist.org
> Betreff: Load Balancer setup with remedy
>
> Hi,
> We are trying to setup Load balancer in our new environement.
> We created a 'remedyvip' for loadbalancer and created rules to route the 
> traffic to rem1/rem2 arservers  which use 44629 as the tcp port.
>
> But we don't want to use the port number with the vip.
> That is any connection coming to remedyvip (port is optional and can be null 
> or anything) should be directed to rem1 or rem2 and to port:
> 44629
>
> Our SA told the CSS rules are written to look at connections coming to
> 44629 and direct those connections to rem1 or rem2.
> He does not know how to configure CSS rules so that any connection coming to 
> remedyvip to be directed to rem1 or rem2 to port 44629.
>
> We tried enabling the portmapper in rem1/rem2 but still does not work with 
> remedyvip, it did work when we use the actual server name to login with no 
> port number.
>
> What is the default port remedy user tool uses when no port number is 
> specified?
> Any one has this kind of setup and some hints?
>
> Thanks,
> Vamsi
>
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AW: Load Balancer setup with remedy

[Conny Martin]

Hi,

there is no default port number. If you don't configure a port in WUT or WAT 
then the client tries to use the portmapper to determine the correct port. You 
have to create a rule for Port 111(UDP) to be directed to rem1 or rem2.

This works for us.

It should look something like this

   remedyvip:44629remedyvip:111(UDP)
  |  |
  |  |
  |  |
 / \/ \
/   \  /   \
   / \/ \
 rem1:44629  rem2:44629   rem1:111(UDP) rem2:111(UDP)


HTH

Kind Regards Conny


-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] Im Auftrag von patchsk
Gesendet: Mittwoch, 11. November 2009 10:07
An: arslist@ARSLIST.ORG
Betreff: Load Balancer setup with remedy

Hi,
We are trying to setup Load balancer in our new environement.
We created a 'remedyvip' for loadbalancer and created rules to route the 
traffic to rem1/rem2 arservers  which use 44629 as the tcp port.

But we don't want to use the port number with the vip.
That is any connection coming to remedyvip (port is optional and can be null or 
anything) should be directed to rem1 or rem2 and to port:
44629

Our SA told the CSS rules are written to look at connections coming to
44629 and direct those connections to rem1 or rem2.
He does not know how to configure CSS rules so that any connection coming to 
remedyvip to be directed to rem1 or rem2 to port 44629.

We tried enabling the portmapper in rem1/rem2 but still does not work with 
remedyvip, it did work when we use the actual server name to login with no port 
number.

What is the default port remedy user tool uses when no port number is specified?
Any one has this kind of setup and some hints?

Thanks,
Vamsi

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Load Balancer setup with remedy

[patchsk]

Hi,
We are trying to setup Load balancer in our new environement.
We created a 'remedyvip' for loadbalancer and created rules to route
the traffic to rem1/rem2 arservers  which use 44629 as the tcp port.

But we don't want to use the port number with the vip.
That is any connection coming to remedyvip (port is optional and can
be null or anything) should be directed to rem1 or rem2 and to port:
44629

Our SA told the CSS rules are written to look at connections coming to
44629 and direct those connections to rem1 or rem2.
He does not know how to configure CSS rules so that any connection
coming to remedyvip to be directed to rem1 or rem2 to port 44629.

We tried enabling the portmapper in rem1/rem2 but still does not work
with remedyvip, it did work when we use the actual server name to
login with no port number.

What is the default port remedy user tool uses when no port number is
specified?
Any one has this kind of setup and some hints?

Thanks,
Vamsi

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Re: ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?

[patchsk]

We are on solaris and patch003 in pre-production and seems to be fine.
We did not see any crashes with patch002 also.
Ask them to give a debug build and it will have more information on
why its crashing.

On Nov 10, 5:06 pm, Raj  wrote:
> Hello All,
>
> We have our current test system on ARS 7.5 Patch 001, no issues, very
> stable.
>
> Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got
> ARERR 2 (Undefined Error) and encountering serious server crashes,
> (Where we used the same spreadsheets to upload on Test System ARS 7.5
> Patch 001 without any problems,now working with BMC Rep to resolve
> this issue of server crashes and ARERR 2 on pre-production
> system.Might be hardware fault as well, but do see undefined ARERR 2
> in the error log files and frequent server crashes.
>
> Now based on these facts we are planning to start a fresh build of
> Production System, But kind of confused ?
>
> Since, we experienced our TEST System is stable is on Patch 001 and
> Patch 002 unstable in our environment and having issues, and new Patch
> available Patch 003, which should I go for, What would be my best
> bet ?
>
> Please advise,
>
> Thanks,
>
> Raj
>
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Re: Error while importing the form

[patchsk]

After you import the form try to export just the view and import it in
the new box.
see the sql log files it may have more information like where exactly
its failing.

On Nov 11, 12:26 am, Vikram Reddy  wrote:
> I am getting an error msg when i try to import the form in Remedy
> Administrator tool as
>
> "Creation of one of the SQL views for the form failed within the SQL
> database.
> Operation completed successfully, but the SQL view is not in place.: Trouble
> Ticket (ARERR 69)"
>
> I tried by reimporting again , but i faced the same error.Need any
> suggestion/help regarding this issue. Beacause of this, in the user tool,
> all my Activelinks in which an SQL opeartion is there are getting failed.
>
> -
> With Regards,
> B.Vikram Simha Reddy.
> --
> View this message in 
> context:http://old.nabble.com/Error-while-importing-the-form-tp26297557p26297...
> Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
>
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Error while importing the form

[Vikram Reddy]

I am getting an error msg when i try to import the form in Remedy
Administrator tool as 

"Creation of one of the SQL views for the form failed within the SQL
database.
Operation completed successfully, but the SQL view is not in place.: Trouble
Ticket (ARERR 69)"

I tried by reimporting again , but i faced the same error.Need any
suggestion/help regarding this issue. Beacause of this, in the user tool,
all my Activelinks in which an SQL opeartion is there are getting failed. 

-
With Regards,
B.Vikram Simha Reddy.
-- 
View this message in context: 
http://old.nabble.com/Error-while-importing-the-form-tp26297557p26297557.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.

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