Re: RKM 7.5
I too have seen issues with installing 7.5 but a manual import of the def files (or re-running the install) and upgrading hummingbird went okay for me. I think it is wise to move to patch1 - there are many issues resolved in it. Support can also get you a hotfix above patch1. Alan BlakeKnowlysis --- On Sat, 11/14/09, brian.bis...@goldstag.demon.co.uk brian.bis...@goldstag.demon.co.uk wrote: From: brian.bis...@goldstag.demon.co.uk brian.bis...@goldstag.demon.co.uk Subject: Re: RKM 7.5 To: arslist@ARSLIST.ORG Date: Saturday, November 14, 2009, 7:29 AM Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832From: patrick zandi remedy...@gmail.com Date: Fri, 13 Nov 2009 17:26:51 -0500To: arslist@ARSLIST.ORGSubject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: CMDB and Discovery
If you look at the CI's that you are stating are automatically getting put into BMC.ASSET, do they also exist in IMPORT.TOPO? If so, check your Reconciliation job for Topology Discovery. Look at the last run date. Perhaps you have the recon job running? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kathy Morris Sent: Monday, November 16, 2009 11:20 AM To: arslist@ARSLIST.ORG Subject: CMDB and Discovery ** Hi All, We have discovery 1.6, AR System 7.5. We noticed that the data discovered is automatically being directly loaded into the gold set (Asset), and not topology. Some assets do go load into topology. What would cause this? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: RKM 7.5
Carrie R. from BMC is great when it comes to RKM. She definitely knows her stuff. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pat Zandi Sent: Saturday, November 14, 2009 9:49 AM To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 ** I did the same thing last night.. We are now on 7.5. But I had issues with SS 6.1 patch 5. I do not understand why. It was just a war file but the display would be blank.. We were having funky issues with 7.2 ... So while it was down I jumped.. Great move. I ask carrie to help me with it,,, she is the best in the world .. IMHO Sent from my iPhone On Nov 14, 2009, at 9:29 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi Patrick, I have now solved this with some excellent help form a BMC Support person in India. We un-installed RKM 7.5 patch 1and installed RKM 7.5 instead. It worked fine with no problems at all. I doubt if I will move to patch 1 though! As I see BMC support criticised at times in ARlist, I would like to take this opportunity to thank them on their excellent response to my issue, which included a webex session on my server and 90 mins of the individuals time. Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 From: patrick zandi remedy...@gmail.com Date: Fri, 13 Nov 2009 17:26:51 -0500 To: arslist@ARSLIST.ORG Subject: Re: RKM 7.5 ** I have specifically installed this.. but was informed (because I was going too) following the readme, and installation instructions Very Carefully... and it will work perfectly. IF you have the older version previous 7.1, you have alot of deleting users, groups, forms, AL, workflow. On Fri, Nov 13, 2009 at 4:57 AM, brian.bis...@goldstag.demon.co.uk wrote: Hi all, Has anybody successfully installed RKM 7.5? I am trying to on a MS 2003 web server running IIS 6 and failing. Issues I have had so far are:- 1. Install of integration with ITSM failed when it attempted to load the RKM def file and supposedly got an error from it. 2. Tomcat fails on startup seemingly trying to connect to a database using a login of RKMAdmin. I resolved 1. By importing all the def files manually with no problems. BMC have confirmed that having done this my install should be ok. 2 is not resolved. Why is it trying to connect to a database when at no time during the install did it ask for any details about a database? Any observations\suggestions would be appreciated. Many thanks Brian Brian Bishop Goldstag Consultants Ltd +44(0)7973 746832 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers Are -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout.
Tips improve the performance of the ARS
Hi I've always had to improve the performace of various ARS. I wonder if they have tips to share to improve the performace of the ARS ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Job: Remedy Project Manager/Process SME - NJ - Kforce
Note: My Contracts with this client prohibit me from working on a Corp-to-Corp basis Location: Hanover, NJ Duration: 6 Month Contract Rate: 50/HR W2 Hourly DUTIES * Provide ongoing operational support, administration and technical support for Global implementation of Remedy ITSM Tools Suite * Novartis internal SME for Remedy ITSM Tools Suite and core processes * Work closely with hosting services provider on outages, communications/notifications and planning for system issues and changes. Manage enhancement list and prioritization with Novartis key customers or regional/country contacts. * Develop and maintain system training and technical documentation. * Provide local and remote training where needed. Maintain user certification program. * Collaborate with Vendors, Novartis Service Providers and Internal Novartis Key Site Contacts to develop, align global and regional standard practices. * Collect new requirements, plan and implement application changes and enhancements by involving all relevant parties to meet business needs. (e.g. IT, QA, Business) * Support global deployment and on-going migrations and upgrades of Novartis Service Desk ITSM systems and associated processes. Review foundation data and configuration data and work with Service Provided to implement. * Define and implementing global/regional end user request services and associated IT service delivery processes. * Novartis owner for all related technical support and procedural training materials for global ITSM system suite. * Responsible for required activities such as service reviews, qualifications and self assessments to ensure conformance with service, quality and security directives. e.g. SOX SKILLS * University working and thinking level, degree in Computer Science or comparable education/experience * ITIL or formal IT University certification - with strong IT process orientation * 6 years of experience in IT Process/Service Management * Fluent in English (written and spoken) * Excellent Communications Skills and professional work attitude within a Global Company * 5 years experience with administration and support for BMC Remedy Incident Mgmt and Service Request Mgmt. Current knowledge of Remedy v 7.x. Also knowledge of other Remedy Modules (Change, Problem, Knowledge MgmtBase and Asset would be desirable. * Solid understanding of System Support and project management practices in global/regional environment Joshua Kitchen Senior Recruiter Kforce Federal 937.449.1749 office jkitc...@kforce.com mailto:jkitc...@kforce.com http://www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results(r) Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09:Twitters
What a great conference. I tried to keep everyone up to date with my twitter feed on the conference, weazel8. Hope all of you enjoyed it that couldn't make the conferenceCan't wait till WWRUG10 Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Wednesday, November 11, 2009 7:07 AM To: arslist@ARSLIST.ORG Subject: WWRUG09:Twitters ** Doug Blair is the official blogger for WWRUG09, poster of the ARSlist Awards, and now that I got 5 minutes to read the ARSlist for the first time since last Friday, I think I'll make him the official twitterer. WWRUG is me as well, for WWRUG. WWRUG09 is the one for the conference, but you have to picture that the bird is an Ostrich that takes it's head out of the ground once a week for a breath of air. And now back to preparing for the ARSlist Awards this morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: WWRUG09:Twitters
The real question I have is this. Was the conference a success because it was planned by users for users?I don't recall the exact responses to the latest BMC lead user groupbut was this better?and what will happen next year? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Monday, November 16, 2009 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09:Twitters What a great conference. I tried to keep everyone up to date with my twitter feed on the conference, weazel8. Hope all of you enjoyed it that couldn't make the conferenceCan't wait till WWRUG10 Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Wednesday, November 11, 2009 7:07 AM To: arslist@ARSLIST.ORG Subject: WWRUG09:Twitters ** Doug Blair is the official blogger for WWRUG09, poster of the ARSlist Awards, and now that I got 5 minutes to read the ARSlist for the first time since last Friday, I think I'll make him the official twitterer. WWRUG is me as well, for WWRUG. WWRUG09 is the one for the conference, but you have to picture that the bird is an Ostrich that takes it's head out of the ground once a week for a breath of air. And now back to preparing for the ARSlist Awards this morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG - What happens in Vegas stays in Vegas
Those who were stuck here (or anyone who could not go for that matter) are so jealous Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carin Grobler Sent: Friday, November 13, 2009 11:32 PM To: arslist@ARSLIST.ORG Subject: WWRUG - What happens in Vegas stays in Vegas ** Hi, For once this statement hold absolutely no truth. Thank you to all that made this year's RUG a roaring success The sessions were small and intimate allowing for great discussions. Everywhere you looked there were people discussing ideas and exchanging thoughts. Made some new friends and got reacquainted with the older ones. Thank you (Phil,Dan,Lenny,Joel,Kelly and Doug) you guys ROCKED VEGAS ! See you all next year Carin. PS: and I got to see Santana ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WWRUG09 Twitter Feed @weazel8
What a great conference. I tried to keep everyone up to date with my twitter feed from the conference, weazel8. Hope all of you enjoyed the feed that couldn't make the conferenceCan't wait for WWRUG10 Timothy W. Hulmes ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Test post please ignore
I am testing my posts are working, please ignore. Bill Clary CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test post please ignore
If we ignore will you be able to know if they are working? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Clary, William M. Sent: Monday, November 16, 2009 2:41 PM To: arslist@ARSLIST.ORG Subject: Test post please ignore I am testing my posts are working, please ignore. Bill Clary CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged, confidential or otherwise protected from disclosure. If you are not the intended recipient of this e-mail, please notify the sender immediately by return e-mail, purge it and do not disseminate or copy it. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Test post please ignore
=|
I ignored the original, but I can't help noticing all the replies...
I do skim past the references to the original in the replies, in deference to
the original poster's request...
Chas
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Just verifying that we are indeed ignoring your test post.
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Ahh. I really wanted to ignore it. ;{).
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)
Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
dave.shell...@tycoelectronics.commailto:dave.shell...@tycoelectronics.com
wrote:
If we ignore will you be able to know if they are working?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Clary,
William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Test post please ignore
I am testing my posts are working, please ignore.
Bill Clary
CONFIDENTIALITY NOTICE: This e-mail may contain information that is privileged,
confidential or otherwise protected from disclosure. If you are not the
intended recipient of this e-mail, please notify the sender immediately by
return e-mail, purge it and do not disseminate or copy it.
___
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Sponsor:rmisoluti...@verizon.netmailto:sponsor%3armisoluti...@verizon.net
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Re: Test post please ignore
Too... much... to think.. about... Must go back.. to... Vegas!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Monday, November 16, 2009 3:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Tommy,
The only thing that could be privileged, confidential or otherwise
protected in that mail would be the ignorancewhich we are making non
confidential by way of replying, thus nullifying the confidentiality.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
Sent: Monday, November 16, 2009 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I'm confused now... according to the disclaimer at the bottom of the
original post, I should notify the sender if I am not the intended
recipient. Since Bill asked that the email be ignored does that mean
that I am not the intended recipient and therefore I should notify him
and purge the email. But if he wants me to ignore the email then do I
disregard the disclaimer and pretend to have never seen the original
email? If I do disregard the Confidentiality Notice, can I still be
called before Congress to testify in the event that I should not have
truly ignored the message? I am so torn...
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Roberts, Chas
Sent: Monday, November 16, 2009 2:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
=|
I ignored the original, but I can't help noticing all the replies...
I do skim past the references to the original in the replies, in
deference to the original poster's request...
Chas
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Tomasiewicz, Mike (Information
Technology)
Sent: Monday, November 16, 2009 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Just verifying that we are indeed ignoring your test post.
.:Mike:.
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Monday, November 16, 2009 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
Ahh. I really wanted to ignore it. ;{).
Dave
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Monday, November 16, 2009 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Test post please ignore
**
I think we need to verify for Bill the post did indeed work . :)
Susan
On Mon, Nov 16, 2009 at 1:53 PM, Shellman, David
dave.shell...@tycoelectronics.com wrote:
If we ignore will you be able to know if they are working?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Clary, William M.
Sent: Monday, November 16, 2009 2:41 PM
To: arslist@ARSLIST.ORG
Subject: Test post please ignore
I am testing my posts are working, please ignore.
Bill Clary
CONFIDENTIALITY NOTICE: This e-mail may contain information that is
privileged, confidential or otherwise protected from disclosure. If you
are not the intended recipient of this e-mail, please notify the sender
immediately by return e-mail, purge it and do not disseminate or copy
it.
___
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http://www.arslist.org/
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mailto:sponsor%3armisoluti...@verizon.net ARSlist: Where the Answers
Are
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Are
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**
This e-mail and its attachments may contain Forest Laboratories, Inc.
proprietary information that is privileged, confidential or subject to
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely
for the use of the individual or entity to which it is addressed. If you are
not the intended recipient of this
Re: WWRUG09:Twitters
My pictures will be sent to the board for review and posting :) On Nov 16, 3:42 pm, Susan Palmer suzanpal...@gmail.com wrote: LJ ... I was prepared to pay for this myself, but luckily didn't have to. This was #13 for me and going 'without' last year had more impact on my psyche than I realized until I got there and started absorbing everyone's energy. See Doug Blair for pictures, he was always clicking ! There were others too. I think at least some of them could escape from Vegas . :) Susan On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing lj.longw...@gmail.com wrote: ** Susan, I've been a developer since 98 and have never gone to oneI was hoping to this year but budget didn't workout :( -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Susan Palmer *Sent:* Monday, November 16, 2009 1:12 PM *To:* arsl...@arslist.org *Subject:* Re: WWRUG09:Twitters ** In answer to your question LJ, not sure how long you've been attending. But this conference was very much like those of the 90's. Everyone there was a Remedy person. Everyone had the same interests and more than willingly to share their experiences. I hope we do keep this format. I really like the tutorials at the beginning of the day. Way back I would take the tutorials before the actual conference started and sometimes by Thursday your mind was in a major meltdown. I thought the pace was just right this year. I also thought there was more time to chat among ourselves which is of great value too. The variety of sessions was good and the ones I attended for the most part were technically orientated. I always came home with ideas, and this year was no different. And it's nice to get that shot of excitement. To want to try new things that you can share next year. I have to say, I was pleasantly pleased with the organization of the event. From my view everything went very smooth, I'm sure at times the organizers were scrambling, but it didn't show. I'm ready to sign up for next year's WWRUG !! See you there, Susan On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing lj.longw...@gmail.comwrote: The real question I have is this. Was the conference a success because it was planned by users for users?I don't recall the exact responses to the latest BMC lead user groupbut was this better?and what will happen next year? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Monday, November 16, 2009 12:00 PM To: arsl...@arslist.org Subject: Re: WWRUG09:Twitters What a great conference. I tried to keep everyone up to date with my twitter feed on the conference, weazel8. Hope all of you enjoyed it that couldn't make the conferenceCan't wait till WWRUG10 Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Wednesday, November 11, 2009 7:07 AM To: arsl...@arslist.org Subject: WWRUG09:Twitters ** Doug Blair is the official blogger for WWRUG09, poster of the ARSlist Awards, and now that I got 5 minutes to read the ARSlist for the first time since last Friday, I think I'll make him the official twitterer. WWRUG is me as well, for WWRUG. WWRUG09 is the one for the conference, but you have to picture that the bird is an Ostrich that takes it's head out of the ground once a week for a breath of air. And now back to preparing for the ARSlist Awards this morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ____ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgPlatinum Sponsor:rmisoluti...@verizon.net sponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server Information Plugin not working
WellI just 'fixed' the problemof sorts. I opened the form 'AR System Administration: Server Information' in my Admin tool and found an FTS tab...and I found two fields that corresponded to the values that were erroring out below. If I change them to a different value, I don't get the error in the log and my console does work. I don't have an FTS tab because I don't have FTS installedso I don't cane what's shown in that fieldit's just kinda weird that the plugin server is thowing that error. _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, November 16, 2009 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information Plugin not working ** Check your current armonitor.cfg and compare it to armonitor.cfg that was backed-up by the install. I bet you are missing some lines out of the cfg file that is running. I know that there was a bug with that and the CMDB install. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, November 16, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: Server Information Plugin not working ** Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3. I had difficulty with it bringing the plugin server up properly. At this point after several installs I'm still not able to get the Server Information to work, the form comes up, all the fields are there, but there is NOTHING in any of the fields. I turned on plugin logging and found the following errors in the logs REMEDY.ARDBC.SERVER.ADMINISTRATION SEVERE Bad Vendor Form field name ftscollectiondir REMEDY.ARDBC.SERVER.ADMINISTRATION SEVERE Bad Vendor Form field name ftstempdir The interesting thing is that I don't have FTS installedany suggestions? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Server Information Plug-in not working
I don't have 7.5 but when I patched my server (7.1P2 -- 7.1P6) the patch overwrote my armonitor.cfg file and, as Tommy stated, I was missing some lines... Also, I have 3 plug-in servers running. I patched the main server, then had to copy the updated ARPlugin.exe file to the other two servers. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, November 16, 2009 3:23 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information Plugin not working ** WellI just 'fixed' the problemof sorts. I opened the form 'AR System Administration: Server Information' in my Admin tool and found an FTS tab...and I found two fields that corresponded to the values that were erroring out below. If I change them to a different value, I don't get the error in the log and my console does work. I don't have an FTS tab because I don't have FTS installedso I don't cane what's shown in that fieldit's just kinda weird that the plugin server is thowing that error. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris Sent: Monday, November 16, 2009 2:14 PM To: arslist@ARSLIST.ORG Subject: Re: Server Information Plugin not working ** Check your current armonitor.cfg and compare it to armonitor.cfg that was backed-up by the install. I bet you are missing some lines out of the cfg file that is running. I know that there was a bug with that and the CMDB install. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Monday, November 16, 2009 3:12 PM To: arslist@ARSLIST.ORG Subject: Server Information Plugin not working ** Hey, I'm upgrading one of my dev servers from 7.1P6 to 7.5P3. I had difficulty with it bringing the plugin server up properly. At this point after several installs I'm still not able to get the Server Information to work, the form comes up, all the fields are there, but there is NOTHING in any of the fields. I turned on plugin logging and found the following errors in the logs REMEDY.ARDBC.SERVER.ADMINISTRATION SEVERE Bad Vendor Form field name ftscollectiondir REMEDY.ARDBC.SERVER.ADMINISTRATION SEVERE Bad Vendor Form field name ftstempdir The interesting thing is that I don't have FTS installedany suggestions? _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Oracle RAC failover
Yes, we have three servers running in a server group - one admin server and two user-facing servers. We have ARS 7.1 p5 on Windows Server 2003 with half of ITSM 7.0.3 p6. Oracle is running on Linux (not sure which version, but may be a version of Suse - I can find out if it makes a difference). We use LDAP instead of TNSNAMES, but this is (the edited - formatting added, names and ports changed) the output of tnsping: C:\Users\lyletaylortnsping remedypr1 TNS Ping Utility for 32-bit Windows: Version 10.2.0.3.0 - Production on 16-NOV-2 009 15:18:26 Copyright (c) 1997, 2006, Oracle. All rights reserved. Used parameter files: C:\ORACLE\10GCLIENT\network\admin\sqlnet.ora Used LDAP adapter to resolve the alias Attempting to contact (DESCRIPTION= (ADDRESS=(PROTOCOL=TCP)(HOST= server1)(PORT=port)) (ADDRESS=(PROTOCOL=TCP)(HOST= server2)(PORT= port)) (ADDRESS=(PROTOCOL=TCP)(HOST= server3)(PORT= port)) (ADDRESS=(PROTOCOL=TCP)(HOST= server4)(PORT= port)) (CONNECT_DATA=(SERVICE_NAME=service))) OK (0 msec) My understanding is that two of the servers are there as standby hosts in case the other two go down (that is, only two of the four are currently active). We've failed over between the two that are actively up when we've had to restart the databases due to patching, certain config changes, etc. In those cases, they shutdown one, make the change, bring it up, and then do the same on the other, pushing us back and forth between them. I'm not sure about how we compare to what's listed under FAILOVER_MODE in your entry. Perhaps we're using Oracle client defaults; I don't know what those would be, however. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Monday, November 16, 2009 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle RAC failover ** We've not had these same problems in our non-server grouped development environment. Do you have more than one ARS server in a server group? We are running ARS 7.1 P 6 with ITSM 7.0.03 P 9 on Linux RHEL 4 OS, with Oracle 10g RAC with the following TNS names info: REMEDYT = (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost1)(PORT = 1521)) (ADDRESS = (PROTOCOL = TCP)(HOST = mydbhost2)(PORT = 1521)) (LOAD_BALANCE = yes) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME = myservicename) (FAILOVER_MODE = (TYPE = SELECT) (METHOD = BASIC) (RETRIES = 180) (DELAY = 5) ) ) ) Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Friday, November 13, 2009 5:02 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle RAC failover ** We're using AR Server 7.1 p6 with Oracle in a RAC, and as far as I know, we've never had any issues with it, and we have failed over from one server to another. It's possible that the AR server got a couple intermittent errors, but it has never crashed on us or shut itself down. I'm not sure what might be different in our environment, but I would be willing to help look into things (that is, compare our setup to yours) if you help me know what to look for. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Friday, November 13, 2009 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: Oracle RAC failover ** We had the same issues and ended up abandoning RAC. Oracle told us that the Transparent Application Failover (TAF) code that made the switch via OCI libaries wasn't supported in the arserver binaries. Or we never figured out how to set up our connection strings properly... I'd also be interested to hear if someone has figured out how to fail over without affecting arserver or requiring a restart. http://wiki.oracle.com/page/Transparent+Application+Failover+(TAF) Tony Worthington | Sr. Technical Analyst | Kohl's Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: Ramey, Anne anne.ra...@its.nc.gov To: arslist@ARSLIST.ORG Date: 11/13/2009 03:40 PM Subject: Oracle RAC failover Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** We've been running ARS 7.0 then upgraded to 7.1 with ITSM 7.0 using Oracle RAC as the DB for the last 2 years. Everything is fine when everything is up, but we discovered recently that the failover just doesn't work. SQLPlus sessions from the ARS servers work fine and recover from the pause in the failover fine. Remedy just doesn't seem to be able to handle it at all. The DBAs say that the oracle
Defined Search
Hi All, Our remedy application is used by different clients and we have a requirement to create a tool that would create the defined searches without them actually doing it in the form through the admin tool. I am trying to look for the best approach to create a small app to help the client admin create these searches and also if they import new remedy def files from us they could use this tool to recreate the searches (make sense) Is there remedy api call that could set this - I saw the information is saved as a display property? Can AR System Search Preference form be used in any way? Directly updating the DB? Need some guidance - not sure if I am totally off base... Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WWRUG09:Twitters
Re: PICTURES I know Phil Bautista copied my SD card just before we left, and there is quite a bit of conference video around. Perhaps we can prevail on someone to collect a few pix on the WWRUG website? Maybe after we have a few days to get back into the swing if things? Or Friend me :-). Doug -- Doug Blair Sent from my iPhone, typographic errors likely +1-224-558-5462 On Nov 16, 2009, at 2:42 PM, Susan Palmer suzanpal...@gmail.com wrote: ** LJ ... I was prepared to pay for this myself, but luckily didn't have to. This was #13 for me and going 'without' last year had more impact on my psyche than I realized until I got there and started absorbing everyone's energy. See Doug Blair for pictures, he was always clicking ! There were others too. I think at least some of them could escape from Vegas . :) Susan On Mon, Nov 16, 2009 at 2:19 PM, LJ Longwing lj.longw...@gmail.com wrote: ** Susan, I've been a developer since 98 and have never gone to oneI was hoping to this year but budget didn't workout :( From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Susan Palmer Sent: Monday, November 16, 2009 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09:Twitters ** In answer to your question LJ, not sure how long you've been attending. But this conference was very much like those of the 90's. Everyone there was a Remedy person. Everyone had the same interests and more than willingly to share their experiences. I hope we do keep this format. I really like the tutorials at the beginning of the day. Way back I would take the tutorials before the actual conference started and sometimes by Thursday your mind was in a major meltdown. I thought the pace was just right this year. I also thought there was more time to chat among ourselves which is of great value too. The variety of sessions was good and the ones I attended for the most part were technically orientated. I always came home with ideas, and this year was no different. And it's nice to get that shot of excitement. To want to try new things that you can share next year. I have to say, I was pleasantly pleased with the organization of the event. From my view everything went very smooth, I'm sure at times the organizers were scrambling, but it didn't show. I'm ready to sign up for next year's WWRUG !! See you there, Susan On Mon, Nov 16, 2009 at 1:05 PM, LJ Longwing lj.longw...@gmail.com wrote: The real question I have is this. Was the conference a success because it was planned by users for users?I don't recall the exact responses to the latest BMC lead user groupbut was this better?and what will happen next year? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR USA IMCOM Sent: Monday, November 16, 2009 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG09:Twitters What a great conference. I tried to keep everyone up to date with my twitter feed on the conference, weazel8. Hope all of you enjoyed it that couldn't make the conferenceCan't wait till WWRUG10 Timothy W. Hulmes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom Sent: Wednesday, November 11, 2009 7:07 AM To: arslist@ARSLIST.ORG Subject: WWRUG09:Twitters ** Doug Blair is the official blogger for WWRUG09, poster of the ARSlist Awards, and now that I got 5 minutes to read the ARSlist for the first time since last Friday, I think I'll make him the official twitterer. WWRUG is me as well, for WWRUG. WWRUG09 is the one for the conference, but you have to picture that the bird is an Ostrich that takes it's head out of the ground once a week for a breath of air. And now back to preparing for the ARSlist Awards this morning. Daniel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
User unable to save preferences in a Table Field (Mid Tier)
Hello, The problem I have is that user is unable to save preferences in a Table Filed in their browser. The form has three views, all used with Mid Tier, and in two of the views the user is able to save preferences such as column width and column order. But in the third view even if the user uses save preferences, each time they log in the table is set to default. I can even see the changes the user does in the form AR System User Preferences, but when they open the form the preferences are not read. But their changes are saved and kept in the AR System User Preferences form. Anyone have idea why this is happening? Thanks Richard Nylander Sweden ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
