Computer telephony integration with Remedy
Hi Since 2002 Itel Office have been involved in providing computer telephony integration solutions for the Remedy application. For current users and prospective users here is an update: 1. Avaya platform/hardware now supported. 2. Attach data to calls feature. It is now possible when transferring a call to attach the Remedy EntryID (or indeed any string data) to auto-pop the same Remedy form on the receiving agent as the form used on the original client conversation. Thereby, eliminating the need for customer to repeat their problem each time they speak to a new agent. 3. Ability to create a powerful, fully featured softphone into a Remedy form. 4. Remedy thick and thin client supported. 5. Integration work requires no development or telephony experience. If you can create an active link, you can do it! There is also a new version which will be available 1st January 2010 which supports Magic SDE. If you have any questions please visit www.iteloffice.com. Angus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AR System 7.5 Upgrade Issue
Hi, Seens this several times when upgrading from 6.3 to 7.5 running on Oracle. Even with the same copy of the database, the installer behavies different. Complaining on alter a few tables. After fixing this the installation went almost ok. The installer does also skip upgrading a few system forms if there is no Demo user in user form. Since ar system is not licenced yet a new fixed licenced user can not be installed if you already got 3 or more fixed users. But still the installer states that the installation went fine. The installer does not create a proper armonitor file, so you can not add liceses either :-) Take a deeper look at the installation log file, and examine the errors and warning... Regards, Jarl 2009/12/19 Jeremy Soronen : > ** > > Trying to upgrade to AR System 7.5 and the upgrade completes, but does not > install all system forms (Group, User, etc.). Has anybody else had this > issue during an installation and if so, how did you fix this or get around > it. I can supply more information if needed. > > > > Thanks, > > > > Jeremy Soronen > > Business Application Analyst > > CareTech Solutions > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: AR System 7.5 Upgrade Issue
arslist Digest - 15 Dec 2009 (#2009-50)Jeremy, You said you are trying to 'upgrade' to 7.5 but it doesn't 'install' the system forms.. What really are you doing? An install? Or an upgrade on an already existing ARS system? If you are upgrading, at what point of the upgrade does this upgrade fail? Any upgrade logs? If it is a fresh install any install logs? While it may be fun to dig the install logs on a fresh install, it may save you time by just blowing up the DB and reinstalling again. Make sure you have sufficient resources both on the OS as well as on the DB, as fresh installs usually fail with errors like that if the resources are discounted especially on the DB. It may help to know what DB and OS you are on if we are to throw any recommendations on sizing etc. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Jeremy Soronen Sent: Saturday, December 19, 2009 12:59 AM To: arslist@ARSLIST.ORG Subject: AR System 7.5 Upgrade Issue ** Trying to upgrade to AR System 7.5 and the upgrade completes, but does not install all system forms (Group, User, etc.). Has anybody else had this issue during an installation and if so, how did you fix this or get around it. I can supply more information if needed. Thanks, Jeremy Soronen Business Application Analyst CareTech Solutions ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Copy to New in Midtier in the Future?
Dan what is happening to you?!?!!? i hope you are better now and stay that way. i guess your doctor has had his Dan fix for a while, huh? happy holidays! Tami On Dec 18, 10:41 pm, arslist wrote: > It shouldn't be " under consideration" when the User tool is going to die, > it should be in the next full release. > > Until I hear someone say "there is a work around", I will remain worried. > > And yes some clever mid-tier webish person should be able to create a button > that scrapes the data and uses the api to push it to a new/Submit screen, it > seems easier and more practical for BMC to supply it(not that copy to new > hasn't always had issues with hidden field values, but I digress). > > Surprise, I do still exist and read the arslist, just been busy recovering > from the conference and closing the books for it, H1N1, bronchitis, starting > to prepare for the next conference (WWRUG10 likely Oct. 18-22) and working > full time. I am now invulnerable having had every contagious desease going > this season. > > Please Note: There could be some outages coming if I find time to purchase > the new server :-) > > Dan > > > > -Original Message- > From: Action Request System discussion list(ARSList) > > [mailto:arsl...@arslist.org] On Behalf Of Easter, David > Sent: December 18, 2009 3:16 PM > To: arsl...@arslist.org > Subject: Re: Copy to New in Midtier in the Future? > > "Copy to New" on the web client is a known enhancement request and is under > consideration for a future release of AR System. > > Thanks, > > -David J. Easter > Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > __ > > ___ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
