Re: Merry Christmas and 0Happy New Year

[Ali Musa]

I wish all of you a pleasant time, happiness and enjoyment of Merry Christmas.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, December 29, 2009 5:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

**
Merry Christmas and a very Happy New Year to everyone!

I am so looking forward to WWRUG2010 !!

Susan
On Thu, Dec 24, 2009 at 11:26 AM, Shellman, David 
mailto:dave.shell...@tycoelectronics.com>> 
wrote:
To those I meet at RUG09, it was a pleasure to share a glass with you. 
Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi, 
Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next year.

To all here is a wish for a Merry Christmas and a Happy New Year.



Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Merry Christmas and 0Happy New Year

[Susan Palmer]

Merry Christmas and a very Happy New Year to everyone!

I am so looking forward to WWRUG2010 !!

Susan

On Thu, Dec 24, 2009 at 11:26 AM, Shellman, David <
dave.shell...@tycoelectronics.com> wrote:

> To those I meet at RUG09, it was a pleasure to share a glass with you.
> Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi,
> Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next
> year.
>
> To all here is a wish for a Merry Christmas and a Happy New Year.
>
>
>
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)

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Re: CMDB Question

[Kathy Morris]

But this would not be stored in the SystemStorage table right?  I  store 
the applications as products.
 
 
In a message dated 12/28/2009 6:07:51 P.M. Eastern Standard Time,  
alfred.differ@navy.mil writes:

BMC has  a white paper that will probably help you.  I've been working 
through it  asking similar questions.


White paper:  Using the CDM and  Extensions to Model Business Entities 


I'm not sure if MS Exchange  shows up as a product or package, but I am 
pretty sure it shows up as one of  them for the 'installed' nature of the 
software and as applications and  software servers for their 'running' nature.  
The white paper has us  using the 'hosted system component' type of 
dependency relationship to hook  the 'installed' stuff to their related 
computer 
systems.

For databases,  remember that the concept of a database is somewhat 
virtual.  The data is  organized in a logical fashion by the software server, 
but 
it lives on storage  units that might not be in the same physical machine.  I 
was taught to  use the database storage instances to represent what is 
going on at the  hardware level while the database instances show things at the 
logical  level.



-Original Message-
From: Action Request  System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of  Kathy Morris
Sent: Monday, December 28, 2009 14:30
To:  arslist@ARSLIST.ORG
Subject: CMDB Question

**
Hi  All,

Would software that runs independently such as MS Exchange be  classified 
as a "Hosted System component" or a "Component" of a Server_ABC? I  did 
research and I am not sure what the impact would be upon selecting either  
option.  

A co-worker also created database instances under the  SystemSoftware table 
- not sure why? I thought it would be in the AST:Database  or 
AST:DatabaseStorage table. Should database such as Oracle be stored in the  
AST:Databasestorage table and the instance under  AST:Database?



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Re: CMDB Question

[Differ, Alfred W CTR NAVSEA, 210]

BMC has a white paper that will probably help you.  I've been working through 
it asking similar questions.


White paper:  Using the CDM and Extensions to Model Business Entities 


I'm not sure if MS Exchange shows up as a product or package, but I am pretty 
sure it shows up as one of them for the 'installed' nature of the software and 
as applications and software servers for their 'running' nature.  The white 
paper has us using the 'hosted system component' type of dependency 
relationship to hook the 'installed' stuff to their related computer systems.

For databases, remember that the concept of a database is somewhat virtual.  
The data is organized in a logical fashion by the software server, but it lives 
on storage units that might not be in the same physical machine.  I was taught 
to use the database storage instances to represent what is going on at the 
hardware level while the database instances show things at the logical level.



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: Monday, December 28, 2009 14:30
To: arslist@ARSLIST.ORG
Subject: CMDB Question

**
Hi All,
 
Would software that runs independently such as MS Exchange be classified as a 
"Hosted System component" or a "Component" of a Server_ABC? I did research and 
I am not sure what the impact would be upon selecting either option.  
 
A co-worker also created database instances under the SystemSoftware table - 
not sure why? I thought it would be in the AST:Database or AST:DatabaseStorage 
table. Should database such as Oracle be stored in the AST:Databasestorage 
table and the instance under AST:Database?
 
 
 
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Re: ARDBC LDAP Active Directory question

[Grooms, Frederick W]

Check the Form Properties -> Vendor Information tab for your form. The Table 
Name field needs to have the "sub" value in it to allow searches to go beyond 
the currently defined level.  

ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?(objectclass=user)

The objectclass=user just restricts the results to values with user in the 
objectclass field, not what levels to search.

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Drew Shuller
Sent: Monday, December 28, 2009 3:59 PM
To: arslist@ARSLIST.ORG
Subject: ARDBC LDAP Active Directory question

Hello list, I've got an AD question.

We search our user info using the ARDBC LDAP plugin, it looks like on
the DC level, objectclass=user. Some of the information I need is one
more layer down, on the OU level. Is there any way that I can get my
form to do that?

Drew Shuller
Soto Cano

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CMDB Question

[Kathy Morris]

Hi All,
 
Would software that runs independently such as MS Exchange be  classified 
as a "Hosted System component" or a "Component" of a Server_ABC? I  did 
research and I am not sure what the impact would be upon selecting either  
option.  
 
A co-worker also created database instances under the  SystemSoftware table 
- not sure why? I thought it would be in the  AST:Database or 
AST:DatabaseStorage table. Should database such as Oracle be  stored in the 
AST:Databasestorage table and the instance under  AST:Database?
 
 
 

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ARDBC LDAP Active Directory question

[Drew Shuller]

Hello list, I've got an AD question.

We search our user info using the ARDBC LDAP plugin, it looks like on
the DC level, objectclass=user. Some of the information I need is one
more layer down, on the OU level. Is there any way that I can get my
form to do that?

Drew Shuller
Soto Cano

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DSL, PD entries and US Fed Gov certifications

[Differ, Alfred W CTR NAVSEA, 210]

Hi all,

I'm wondering if any of you out there have any experience dealing with how the 
US federal government names approved software that may be installed on their 
servers.  I'm working a Navy contract and I'm learning the ropes regarding 
DADMS, their naming approach, id's and all that stuff.  From what I've seen so 
far they don't use the names I see as product dictionary entries.  However, I 
need to help my customer know what they have installed relative to DADMS since 
that is how they get certified.

If anyone has written up anything on this, I'd appreciate a pointer.  I've got 
a few slow days ahead where I can get a lot of reading done.  Without that, I'm 
contemplating the 'suite' concept as a wrapper even when the wrapper only has 
one item inside.

Any insights?


We are currently on ITSM 7.0.3 running on the 7.1 ARS platform.  If there is 
stuff in 7.5 that would make my life easier, just say so.  I'm itching for a 
reason to push for it on the approved list around here.  8)



-al


Alfred Differ, Sr Remedy Developer
New Directions Technologies, Inc.

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Re: Getting Midtier to work on mobile devices: how far can it go?

[Mayfield, Andy L.]

I tried getting this to work on the 7.1 MT using Blackberry (Storm I believe), 
but always ran into an error when trying to load a page.
I know it would really be nice to have this functionality.


Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent: Tuesday, December 15, 2009 12:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Getting Midtier to work on mobile devices: how far can it go?

**
Jason Miller wrote:
** We have tried for years as the device get more powerful and the MT gets 
faster.  To this day we are yet to find a device that can utilize enough 
functionality to be usable.

The closest we have come is with the newer generation Blackberries (Storm/Tour) 
and the iPhone with both MT 7.1 and 7.5.  We can get authenticated and load a 
very basic form display only form.  We have see similar issues where tables to 
not work as designed, buttons and Active Links do not work.  It doesn't take 
too complex of a form to make a Blackberry display an error that the page is 
too large to load.  We are closer than we have ever been but not quite there 
yet.

We are supposed to be getting a few demo phones  that are claimed to have full browser 
functionality including flash.  We'll see how these work when they materialize.

Jason

I have been working on getting our forms to work on the iPhone (which seem to 
be the only mobile devices that seem to work with our internal WiFi network) 
but it is a bit of an uphill challenge.

As people have previously said, some objects, like menus and double-clicking on 
table rows, don't work on the iPhone.  Also, getting large fields to display 
with a scroll-bar is a bit hit-and-miss (although I have been given a 
JavaScript workaround from BMC that sometimes helps).  For example, getting the 
diary to display caused me quite a headache.  My final solution was to write it 
out to an HTML page and then use an open URL Perform Action AL to display it.  
Thanks for the idea to get menus displayed as tables - I'll give that a try.

Buying an Aeroprise set-up is not a solution for us as with the number of 
devices that we are using doesn't justify the cost.  Aeroprise did tell me once 
that they are working on a solution specifically for the iPhone but were a bit 
sketchy on details.

I have also written CGI scripts using ARSperl, but that is not really the way 
forward that I wish to take.

Hope this helps,

Ian

Ian Trimnell, AR System Lead Developer (amongst other jobs),
Specialist Support & Development, Training & Support Services, Academic & 
Administrative Computing Service
Open University, MILTON KEYNES, UK
Phone: 01908 653741   web: http://www.open.ac.uk/
The Open University is incorporated by Royal Charter (RC 000391), an exempt 
charity in England & Wales and a charity registered in Scotland (SC 038302).
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Re: SLM 7.3 Public Holidays

[Ramy S. Ayoub]

**

Just to create the Holidays without attaching them in the OLA , SLA it self
? , simply in creation of new SLA we usually attach the the Business Entity
in each one if needed , regarding the Holidays only we should created in the
Business Time Segment ?

Regards,
Ramy


On 12/28/09, strauss  wrote:
>
> **
>
> In my experience, once you have created a Business Time Segment of
> Unavailable time, it cannot be edited.  I create a new one for the holidays
> in each fiscal year once they are published.  If you need to change an
> existing one, you probably will have to recreate it with the changes you
> need to make, and delete the existing one.
>
>
>
> Christopher Strauss, Ph.D.
>
> Call Tracking Administration Manager
>
> University of North Texas Computing & IT Center
>
> http://itsm.unt.edu/
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] *On Behalf Of *Ramy S. Ayoub
> *Sent:* Monday, December 28, 2009 3:27 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* SLM 7.3 Public Holidays
>
>
>
> **
>
> Dears,
>
>
>
> I want to update the Public Holidays within my Service Level Management
> Configuration , how this can be done.
>
>
>
> Regards,
>
> Ramy
>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
>

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Re: Epoch time rollover issue for dates past 2037

[Kemes, Lisa]

Totally did the trick!  Thanks Fred, I'm going to brush up on the DATEADD 
function now


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W
Sent: Monday, December 28, 2009 10:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

Your hidden field is a Date field?  Try the following

In a Filter (or AL)
 Action 1: Set you hidden Date field to:  DATEADD( "", 6, DATE($Expiration 
Date$))

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, December 28, 2009 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

Weird,

I'm running into the EXACT same issue.  I need to delete records that are 6 
years old, so I added a Date/Time field (hidden) and added 6 years to the 
Expiration Date and set my hidden Date/Time field to this date.  Problem is 
that some people had 2037 as a year for their expiration date and I got 
1/1/1969 for the hidden field because of this limitation.  

So I changed it to a Date field, tried the same thing and now I'm getting 
1/1/.  I know you can't add seconds/days/hours to a Date field.  I'm 
setting this field with $Expiration Date$ + 6 * 365) * 24) * 60) * 60).  
Expiration Date is a Date/Time Field.

So, now I don't know what to do.  Set a character field and THEN set the Date 
field maybe?


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, December 23, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

@Matt,
 I'm probably going to build a Dialog that lets them select the date they need, 
store it as a DATE field for workflow and display YYYMMDD (at the request of 
the user).

My RFE will probably be to get the same interface for DATE fields (calendar 
widget) with the ability to type in any year value.

@Mark,
Yes I will be doing those types of error trapping.


Thanks,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 23, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

John,

Given all that you said

I would suggest that you do all of the following:

1) Use a UI that you build ( if you do not like the default UI )
A display only dialog, called from a custom button and suppress the OOB UI 
for the field.
If you have to ... go all the way to a DVF for a custom "Web'ish" UI.

2) Use either a Date field or a Char field ( up to you ) to hold the data.
My two cents... use a Date field. It makes doing math much easier than 
using strings.

3) Submit an RFE for what you want the product to do (or not do).

HTH.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request 
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Dec 22, 2009 at 3:23 PM, Reiser, John J  wrote:
> **
>
> Hello Listers,
>
> ARS 7.1 Patch 004
>
> MS SQL 2005
>
>
>
> We have a need to record an end date greater than 2037 and the 
> Date/Time fields are restricted by the 32 bit integer of Epoch Time.
>
> I prefer to avoid Date only fields because of the widget and the BC 
> check box.
>
> Do Date only fields cause any workflow headaches? I will probably need 
> to check End Dates against the current date when records are entered 
> and retrieved.
>
> Example. Don't let a date be set in the past. Lock out changes to a 
> record if the End Date has passed when the record is opened. Etc.
>
> Just looking for a sanity check. Is there a better work around like 
> formatting the date to a character field (MMDD) or do I just use 
> the Date only because "it's fully supported by BMC and it was designed 
> to address this type of issue."
>
>
>
> Merry Christmas to all.
>
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me

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Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) for Remedy

[Angus Comber]

Have a look at www.iteloffice.com


- Original Message - 
From: "Mark Gemmell" 

Newsgroups: public.remedy.arsystem.general
To: 
Sent: Friday, December 11, 2009 11:14 AM
Subject: Re: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration 
(CTI) for Remedy



Hi

At wwrug09 in las vegas we presented our cti for remedy called "via". It is 
a full integration allowing complete telephone control from ars (not just a 
screen pop) and works for 100% web too.


We connect with cisco voip and quite a few other telephony and ivr systems.

It is deployed and works with 100 or more agents.


If you want to know more just ask.

Cheers

mark

mark.gemm...@devoteam.com
+34 630 955 455

On Thu, 10 Dec 2009 22:51 CET Ramey, Anne wrote:

We have an Avaya system and our customers are very happy with the 
integration.  I wasn't involved in the implementation, but I think it 
wasn't too big of a project.  I do know we brought in a Avaya contractor to 
do it.


Anne Ramey


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Martin Liu

Sent: Wednesday, December 09, 2009 3:51 AM
To: arslist@ARSLIST.ORG
Subject: ASK FOR RECOMMENDATION ABOUT: Computer Telephony Integration (CTI) 
for Remedy


** Hi List,

My customer is going to buy a new PBX system. Currently, we are 
implementing Remedy ITSM 7.6 for them. They ask recommendation to me.


As far as I know we support Avaya and Cisco CTI. But I don't know any 
specific CTI product or model.


May I know your CTI product name and model? Is that good? How about 
integration effort?


My customer need have 20~30 help-desk agent online. Any advice are 
welcomed!


Thanks,

--
Regards,

刘征 Martin Liu
--
Blog: http://martinliu.cn
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Re: SLM 7.3 Public Holidays

[strauss]

In my experience, once you have created a Business Time Segment of Unavailable 
time, it cannot be edited.  I create a new one for the holidays in each fiscal 
year once they are published.  If you need to change an existing one, you 
probably will have to recreate it with the changes you need to make, and delete 
the existing one.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub
Sent: Monday, December 28, 2009 3:27 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.3 Public Holidays

**
Dears,

I want to update the Public Holidays within my Service Level Management 
Configuration , how this can be done.

Regards,
Ramy
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Re: Epoch time rollover issue for dates past 2037

[Grooms, Frederick W]

Your hidden field is a Date field?  Try the following

In a Filter (or AL) 
 Action 1: Set you hidden Date field to:  DATEADD( "", 6, DATE($Expiration 
Date$))

Fred


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, December 28, 2009 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

Weird,

I'm running into the EXACT same issue.  I need to delete records that are 6 
years old, so I added a Date/Time field (hidden) and added 6 years to the 
Expiration Date and set my hidden Date/Time field to this date.  Problem is 
that some people had 2037 as a year for their expiration date and I got 
1/1/1969 for the hidden field because of this limitation.  

So I changed it to a Date field, tried the same thing and now I'm getting 
1/1/.  I know you can't add seconds/days/hours to a Date field.  I'm 
setting this field with $Expiration Date$ + 6 * 365) * 24) * 60) * 60).  
Expiration Date is a Date/Time Field.

So, now I don't know what to do.  Set a character field and THEN set the Date 
field maybe?


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, December 23, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

@Matt,
 I'm probably going to build a Dialog that lets them select the date they need, 
store it as a DATE field for workflow and display YYYMMDD (at the request of 
the user).

My RFE will probably be to get the same interface for DATE fields (calendar 
widget) with the ability to type in any year value.

@Mark,
Yes I will be doing those types of error trapping.


Thanks,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 23, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

John,

Given all that you said

I would suggest that you do all of the following:

1) Use a UI that you build ( if you do not like the default UI )
A display only dialog, called from a custom button and suppress
the OOB UI for the field.
If you have to ... go all the way to a DVF for a custom "Web'ish" UI.

2) Use either a Date field or a Char field ( up to you ) to hold the data.
My two cents... use a Date field. It makes doing math much easier
than using strings.

3) Submit an RFE for what you want the product to do (or not do).

HTH.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Dec 22, 2009 at 3:23 PM, Reiser, John J  wrote:
> **
>
> Hello Listers,
>
> ARS 7.1 Patch 004
>
> MS SQL 2005
>
>
>
> We have a need to record an end date greater than 2037 and the Date/Time
> fields are restricted by the 32 bit integer of Epoch Time.
>
> I prefer to avoid Date only fields because of the widget and the BC check
> box.
>
> Do Date only fields cause any workflow headaches? I will probably need to
> check End Dates against the current date when records are entered and
> retrieved.
>
> Example. Don't let a date be set in the past. Lock out changes to a record
> if the End Date has passed when the record is opened. Etc.
>
> Just looking for a sanity check. Is there a better work around like
> formatting the date to a character field (MMDD) or do I just use the
> Date only because "it's fully supported by BMC and it was designed to
> address this type of issue."
>
>
>
> Merry Christmas to all.
>
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me

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_

Re: SLM 7.3 Public Holidays

[Martinez, Marcelo A]

Application admin console>Foundation>Business Time Segments:
Here you add the "unavailable" time segment you wish... I can't remember what 
manual talks about time segments and "levels" but this form should do it.

Marcelo


From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub
Sent: Monday, December 28, 2009 3:27 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.3 Public Holidays

**
Dears,

I want to update the Public Holidays within my Service Level Management 
Configuration , how this can be done.

Regards,
Ramy
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Re: Merry Christmas and 0Happy New Year

[Copits . Richard]

Send polaroids

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, December 28, 2009 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

I personally observe "Festivus!"

;) 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of arslist
Sent: Thursday, December 24, 2009 10:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

And a happy Kwanzaa, Christmas, belated Hanukkah, Happy  New Year and any Other celebration you have this time of year.

May you all have happy times and safe journeys.

Cheers  Daniel 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: December 24, 2009 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Merry Christmas and 0Happy New Year

To those I meet at RUG09, it was a pleasure to share a glass with you.
Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo,
Misi, Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it
again next year.

To all here is a wish for a Merry Christmas and a Happy New Year.


 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)


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message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

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Re: Merry Christmas and 0Happy New Year

[Grooms, Frederick W]

Get the aluminum pole out of the storage room...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, December 28, 2009 9:24 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

I personally observe "Festivus!"

;) 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of arslist
Sent: Thursday, December 24, 2009 10:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

And a happy Kwanzaa, Christmas, belated Hanukkah, Happy  New 
Year and any Other celebration you have this time of year.

May you all have happy times and safe journeys.

Cheers  Daniel 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: December 24, 2009 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Merry Christmas and 0Happy New Year

To those I meet at RUG09, it was a pleasure to share a glass with you.
Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi, 
Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next year.

To all here is a wish for a Merry Christmas and a Happy New Year.


 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

[Nicky Madjarov]

Is that legal :)

Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
- Original Message - 
From: "Chowdhury, Tauf" 

Newsgroups: public.remedy.arsystem.general
To: 
Sent: Monday, December 28, 2009 10:16 AM
Subject: Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)


Richard,
$16.50? My IMAX 3D ticket is 18.00 here in NYC. I'm screwed...

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of 
copits.rich...@bwc.state.oh.us

Sent: Mon 12/28/2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

You left out: Able to walk on water and leap tall buildings at a single 
bound.

Pay: $16.50 per hour.

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pankaj Warade

Sent: Friday, December 25, 2009 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Job: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

**
Dear List,
Title - Senior Remedy Consultant/Developer
Location - NY/NJ Metro area

Responsibilities include but not limited to:
. Configuration and integration with Remedy Atrium CMDB
. Architect custom or product-based solutions for BMC Remedy applications, 
including:

o Conducting requirements gathering sessions
o Preparation and delivery of design specifications
o Estimate effort levels to design or deploy product or solutions
o Prepare usage and build documentation for Remedy applications and 
customizations
. Communicate best practices for product implementation to customers and 
internal resources
. Define and implement ITIL based policies, processes and procedures in 
Remedy

. Respond to customer requests for product or solution information
. Train users/administrators on BMC Remedy applications
. Troubleshoot and support BMC Remedy based applications and systems
. Provide project leadership and project management
. Mentor Junior Consultants

Requirements:
. 5+ years experience developing Remedy applications
. 2+ years experience implementing, configuring, customizing Atrium CMDB
. 2+ years experience implementing, configuring, customizing ITSM 6 or 7.x 
and CMDB 2.x
. 2+ years of ITIL based process consulting (Foundation Certificate 
preferred)
. Experience must include designing, developing and testing customizations 
to CMDB 2.x and one or more of Incident, Change, or Problem Management for 
Remedy ITSM 6 or 7.x

. Experience loading asset and configuration data into CMDB 2.x
. Experience in business process and/or technical consulting
. Experience defining and leading IT improvement projects
. Experience Developing and Performing Training
. Self starter with strong analytical and troubleshooting skills
. Good written and oral communication skills.
. Advanced skills using Microsoft Office applications including Word, Excel, 
and Access

. Be available for weekend and/or late night work as needed
. Flexible and team player
. Occasional travel outside of the NY/NJ area

For all Job inquiries please reply to jobs.rem...@softential.com

Thanks & Regards,

Pankaj Warade
Softential Inc
jobs.rem...@softential.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_


Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, 
please delete all copies from your system without disclosing, copying, or 
transmitting this message.


**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended 
solely for the use of the individual or entity to which it is addressed. If 
you are not the intended recipient of this e-mail, or the employee or agent 
responsible for delivering this e-mail to the intended recipient, you are 
hereby notified that any dissemination, distribution, copying or action 
taken in relation to the contents of and attachments to this e-mail is 
strictly prohibited and may be unlawful. If you have received this e-mail in 
error, please notify the sender immediately and permanently delete the 
original and any copy of this e-mail and any printout.


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Re: Merry Christmas and 0Happy New Year

[Kemes, Lisa]

I personally observe "Festivus!"

;) 


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of arslist
Sent: Thursday, December 24, 2009 10:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Merry Christmas and 0Happy New Year

And a happy Kwanzaa, Christmas, belated Hanukkah, Happy  New 
Year and any Other celebration you have this time of year.

May you all have happy times and safe journeys.

Cheers  Daniel 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: December 24, 2009 12:27 PM
To: arslist@ARSLIST.ORG
Subject: Merry Christmas and 0Happy New Year

To those I meet at RUG09, it was a pleasure to share a glass with you.
Especially Dan, Lenny, Arthur, Kelly, Phil, Carin, Linda, Tami, Hugo, Misi, 
Susan, Doug Blair and Ed Reynolds to name a few.  Let's do it again next year.

To all here is a wish for a Merry Christmas and a Happy New Year.


 
Dave
-
dave.shell...@tycoelectronics.com
(Wireless)

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Re: Epoch time rollover issue for dates past 2037

[Kemes, Lisa]

Nope doesn't work either.  Getting "Data Types are not appropriate for 
arithmetic operation."


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa
Sent: Monday, December 28, 2009 10:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

Weird,

I'm running into the EXACT same issue.  I need to delete records that are 6 
years old, so I added a Date/Time field (hidden) and added 6 years to the 
Expiration Date and set my hidden Date/Time field to this date.  Problem is 
that some people had 2037 as a year for their expiration date and I got 
1/1/1969 for the hidden field because of this limitation.  

So I changed it to a Date field, tried the same thing and now I'm getting 
1/1/.  I know you can't add seconds/days/hours to a Date field.  I'm 
setting this field with $Expiration Date$ + 6 * 365) * 24) * 60) * 60).  
Expiration Date is a Date/Time Field.

So, now I don't know what to do.  Set a character field and THEN set the Date 
field maybe?


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, December 23, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

@Matt,
 I'm probably going to build a Dialog that lets them select the date they need, 
store it as a DATE field for workflow and display YYYMMDD (at the request of 
the user).

My RFE will probably be to get the same interface for DATE fields (calendar 
widget) with the ability to type in any year value.

@Mark,
Yes I will be doing those types of error trapping.


Thanks,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 23, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

John,

Given all that you said

I would suggest that you do all of the following:

1) Use a UI that you build ( if you do not like the default UI )
A display only dialog, called from a custom button and suppress the OOB UI 
for the field.
If you have to ... go all the way to a DVF for a custom "Web'ish" UI.

2) Use either a Date field or a Char field ( up to you ) to hold the data.
My two cents... use a Date field. It makes doing math much easier than 
using strings.

3) Submit an RFE for what you want the product to do (or not do).

HTH.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request 
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Dec 22, 2009 at 3:23 PM, Reiser, John J  wrote:
> **
>
> Hello Listers,
>
> ARS 7.1 Patch 004
>
> MS SQL 2005
>
>
>
> We have a need to record an end date greater than 2037 and the 
> Date/Time fields are restricted by the 32 bit integer of Epoch Time.
>
> I prefer to avoid Date only fields because of the widget and the BC 
> check box.
>
> Do Date only fields cause any workflow headaches? I will probably need 
> to check End Dates against the current date when records are entered 
> and retrieved.
>
> Example. Don't let a date be set in the past. Lock out changes to a 
> record if the End Date has passed when the record is opened. Etc.
>
> Just looking for a sanity check. Is there a better work around like 
> formatting the date to a character field (MMDD) or do I just use 
> the Date only because "it's fully supported by BMC and it was designed 
> to address this type of issue."
>
>
>
> Merry Christmas to all.
>
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - 
> paraphrased by me

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Re: Epoch time rollover issue for dates past 2037

[Kemes, Lisa]

Weird,

I'm running into the EXACT same issue.  I need to delete records that are 6 
years old, so I added a Date/Time field (hidden) and added 6 years to the 
Expiration Date and set my hidden Date/Time field to this date.  Problem is 
that some people had 2037 as a year for their expiration date and I got 
1/1/1969 for the hidden field because of this limitation.  

So I changed it to a Date field, tried the same thing and now I'm getting 
1/1/.  I know you can't add seconds/days/hours to a Date field.  I'm 
setting this field with $Expiration Date$ + 6 * 365) * 24) * 60) * 60).  
Expiration Date is a Date/Time Field.

So, now I don't know what to do.  Set a character field and THEN set the Date 
field maybe?


Lisa

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Reiser, John J
Sent: Wednesday, December 23, 2009 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

@Matt,
 I'm probably going to build a Dialog that lets them select the date they need, 
store it as a DATE field for workflow and display YYYMMDD (at the request of 
the user).

My RFE will probably be to get the same interface for DATE fields (calendar 
widget) with the ability to type in any year value.

@Mark,
Yes I will be doing those types of error trapping.


Thanks,

---
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long. 
Pay close attention and be illuminated by its brilliance. - paraphrased by me 
-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: Wednesday, December 23, 2009 9:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Epoch time rollover issue for dates past 2037

John,

Given all that you said

I would suggest that you do all of the following:

1) Use a UI that you build ( if you do not like the default UI )
A display only dialog, called from a custom button and suppress
the OOB UI for the field.
If you have to ... go all the way to a DVF for a custom "Web'ish" UI.

2) Use either a Date field or a Char field ( up to you ) to hold the data.
My two cents... use a Date field. It makes doing math much easier
than using strings.

3) Submit an RFE for what you want the product to do (or not do).

HTH.

-- 
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Tue, Dec 22, 2009 at 3:23 PM, Reiser, John J  wrote:
> **
>
> Hello Listers,
>
> ARS 7.1 Patch 004
>
> MS SQL 2005
>
>
>
> We have a need to record an end date greater than 2037 and the Date/Time
> fields are restricted by the 32 bit integer of Epoch Time.
>
> I prefer to avoid Date only fields because of the widget and the BC check
> box.
>
> Do Date only fields cause any workflow headaches? I will probably need to
> check End Dates against the current date when records are entered and
> retrieved.
>
> Example. Don't let a date be set in the past. Lock out changes to a record
> if the End Date has passed when the record is opened. Etc.
>
> Just looking for a sanity check. Is there a better work around like
> formatting the date to a character field (MMDD) or do I just use the
> Date only because "it's fully supported by BMC and it was designed to
> address this type of issue."
>
>
>
> Merry Christmas to all.
>
> Thanks,
>
> ---
> John J. Reiser
> Senior Software Development Analyst
> Remedy Administrator/Developer
> Lockheed Martin - MS2
> The star that burns twice as bright burns half as long.
> Pay close attention and be illuminated by its brilliance. - paraphrased by
> me

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Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

[Chowdhury, Tauf]

Richard,
$16.50? My IMAX 3D ticket is 18.00 here in NYC. I'm screwed... 

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of 
copits.rich...@bwc.state.oh.us
Sent: Mon 12/28/2009 8:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)
 
You left out: Able to walk on water and leap tall buildings at a single bound.
Pay: $16.50 per hour.
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pankaj Warade
Sent: Friday, December 25, 2009 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Job: Senior Remedy Consultant/Developer (NY/NJ Metro Area)
 
** 
Dear List,
Title - Senior Remedy Consultant/Developer 
Location - NY/NJ Metro area 

Responsibilities include but not limited to: 
. Configuration and integration with Remedy Atrium CMDB 
. Architect custom or product-based solutions for BMC Remedy applications, 
including: 
o Conducting requirements gathering sessions 
o Preparation and delivery of design specifications 
o Estimate effort levels to design or deploy product or solutions 
o Prepare usage and build documentation for Remedy applications and 
customizations 
. Communicate best practices for product implementation to customers and 
internal resources 
. Define and implement ITIL based policies, processes and procedures in Remedy 
. Respond to customer requests for product or solution information 
. Train users/administrators on BMC Remedy applications 
. Troubleshoot and support BMC Remedy based applications and systems 
. Provide project leadership and project management 
. Mentor Junior Consultants 

Requirements: 
. 5+ years experience developing Remedy applications 
. 2+ years experience implementing, configuring, customizing Atrium CMDB 
. 2+ years experience implementing, configuring, customizing ITSM 6 or 7.x and 
CMDB 2.x 
. 2+ years of ITIL based process consulting (Foundation Certificate preferred) 
. Experience must include designing, developing and testing customizations to 
CMDB 2.x and one or more of Incident, Change, or Problem Management for Remedy 
ITSM 6 or 7.x 
. Experience loading asset and configuration data into CMDB 2.x 
. Experience in business process and/or technical consulting 
. Experience defining and leading IT improvement projects 
. Experience Developing and Performing Training 
. Self starter with strong analytical and troubleshooting skills 
. Good written and oral communication skills. 
. Advanced skills using Microsoft Office applications including Word, Excel, 
and Access 
. Be available for weekend and/or late night work as needed 
. Flexible and team player 
. Occasional travel outside of the NY/NJ area 

For all Job inquiries please reply to jobs.rem...@softential.com 

Thanks & Regards,

Pankaj Warade
Softential Inc
jobs.rem...@softential.com
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ 

Portions of this message may be confidential under an exemption to Ohio's 
public records law or under a legal privilege. If you have received this 
message in error or due to an unauthorized transmission or interception, please 
delete all copies from your system without disclosing, copying, or transmitting 
this message.

**
This e-mail and its attachments may contain Forest Laboratories, Inc. 
proprietary information that is privileged, confidential or subject to 
copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely 
for the use of the individual or entity to which it is addressed. If you are 
not the intended recipient of this e-mail, or the employee or agent responsible 
for delivering this e-mail to the intended recipient, you are hereby notified 
that any dissemination, distribution, copying or action taken in relation to 
the contents of and attachments to this e-mail is strictly prohibited and may 
be unlawful. If you have received this e-mail in error, please notify the 
sender immediately and permanently delete the original and any copy of this 
e-mail and any printout.

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Re: Senior Remedy Consultant/Developer (NY/NJ Metro Area)

[Copits . Richard]

You left out: Able to walk on water and leap tall buildings at a single bound…
Pay: $16.50 per hour…
 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Pankaj Warade
Sent: Friday, December 25, 2009 8:19 AM
To: arslist@ARSLIST.ORG
Subject: Job: Senior Remedy Consultant/Developer (NY/NJ Metro Area)
 
** 
Dear List,
Title – Senior Remedy Consultant/Developer 
Location – NY/NJ Metro area 

Responsibilities include but not limited to: 
• Configuration and integration with Remedy Atrium CMDB 
• Architect custom or product-based solutions for BMC Remedy applications, 
including: 
o Conducting requirements gathering sessions 
o Preparation and delivery of design specifications 
o Estimate effort levels to design or deploy product or solutions 
o Prepare usage and build documentation for Remedy applications and 
customizations 
• Communicate best practices for product implementation to customers and 
internal resources 
• Define and implement ITIL based policies, processes and procedures in Remedy 
• Respond to customer requests for product or solution information 
• Train users/administrators on BMC Remedy applications 
• Troubleshoot and support BMC Remedy based applications and systems 
• Provide project leadership and project management 
• Mentor Junior Consultants 

Requirements: 
• 5+ years experience developing Remedy applications 
• 2+ years experience implementing, configuring, customizing Atrium CMDB 
• 2+ years experience implementing, configuring, customizing ITSM 6 or 7.x and 
CMDB 2.x 
• 2+ years of ITIL based process consulting (Foundation Certificate preferred) 
• Experience must include designing, developing and testing customizations to 
CMDB 2.x and one or more of Incident, Change, or Problem Management for Remedy 
ITSM 6 or 7.x 
• Experience loading asset and configuration data into CMDB 2.x 
• Experience in business process and/or technical consulting 
• Experience defining and leading IT improvement projects 
• Experience Developing and Performing Training 
• Self starter with strong analytical and troubleshooting skills 
• Good written and oral communication skills. 
• Advanced skills using Microsoft Office applications including Word, Excel, 
and Access 
• Be available for weekend and/or late night work as needed 
• Flexible and team player 
• Occasional travel outside of the NY/NJ area 

For all Job inquiries please reply to jobs.rem...@softential.com 

Thanks & Regards,

Pankaj Warade
Softential Inc
jobs.rem...@softential.com
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SLM 7.3 Public Holidays

[Ramy S. Ayoub]

Dears,

I want to update the Public Holidays within my Service Level Management
Configuration , how this can be done.

Regards,
Ramy

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Gaurav Jaidka/OR2/AEPIN is out of the office.

[Gaurav Jaidka]

I will be out of the office starting  12/28/2009 and will not return until
01/27/2010.

I will respond to your message when I return. Contact Dawn Triplett
(200-3071) or Grant Summers (200-3063) with any Remedy or Telecom issue.

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Info about form names

[Gianluca Nieri]

Hi,
I'm developing a python script to insert values into a remedy form.
I'd like to know if there's a way, starting from a schema name as it appears
in the ARSCHEMA, to calculate the name of the table in the db and the name
of the corresponding SH form.

Thanksa in advance,

Gian

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