Re: Finding the connected form-name, alias and entry-points...

[Misi Mladoniczky]

Hi again,

I just want to check a couple of things, as RRR|Alias has not been visited
anywhere near what I was expecting.

This is an open page, and you do not need to login or anything similar.

Q1: Have you all learned which Form Alias is connected to which Form, and
the same for the Entry Points in ITSM7, which would make this tool
obsolete?

Q2: Have I missed something else? Maybe there is some other way to quickly
find out the Alias/Entry Point/Form Name relationships?

Q3: Maybe I was too vague about what this really was, and it's benefits?

Normal access: http://rrr.se/cgi/alias

Search for "Incident": http://rrr.se/cgi/alias?s=incident

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Hi all,
>
> I have sometimes felt frustration when trying to correlate error reports
> to the actual underlying form name, when Entry-Points and View-Aliases are
> the only thing shown by the user interface...
>
> I hope this will be the solution for all of us: http://rrr.se/cgi/alias
>
> Just type in a search keyword, and you will get a list of all form-names,
> view-aliases and entry-point-names that match.
>
> The current data is taken from ITSM7, but I guess that most labels are the
> same in newer versions. I will add new applications as soon as you help me
> with the def-files needed.
>
> Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
> Find these products, and many free tools and utilities, at http://rrr.se.
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Finding the connected form-name, alias and entry-points...

[Terry Bootsma]

**
Hi Misi:I looked at the app and it is great.  I would only use it intermittently. Please keep it available, if you can.Terry
On May 6, 2010, Misi Mladoniczky  wrote:

Hi again,I just want to check a couple of things, as RRR|Alias has not been visitedanywhere near what I was expecting.This is an open page, and you do not need to login or anything similar.Q1: Have you all learned which Form Alias is connected to which Form, andthe same for the Entry Points in ITSM7, which would make this toolobsolete?Q2: Have I missed something else? Maybe there is some other way to quicklyfind out the Alias/Entry Point/Form Name relationships?Q3: Maybe I was too vague about what this really was, and it's benefits?Normal access: http://rrr.se/cgi/aliasSearch for "Incident": http://rrr.se/cgi/alias?s=incidentBest Regards - Misi, RRR AB, http://www.rrr.seProducts from RRR Scandinavia:* RRR|License - Not enough Remedy licenses? Save money by optimizing.* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.Find these products, and many free tools and utilities, at http://rrr.se.> Hi all,>> I have sometimes felt frustration when trying to correlate error reports> to the actual underlying form name, when Entry-Points and View-Aliases are> the only thing shown by the user interface...>> I hope this will be the solution for all of us: http://rrr.se/cgi/alias>> Just type in a search keyword, and you will get a list of all form-names,> view-aliases and entry-point-names that match.>> The current data is taken from ITSM7, but I guess that most labels are the> same in newer versions. I will add new applications as soon as you help me> with the def-files needed.>> Best Regards - Misi, RRR AB, http://www.rrr.se>> Products from RRR Scandinavia:> * RRR|License - Not enough Remedy licenses? Save money by optimizing.> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.> Find these products, and many free tools and utilities, at http://rrr.se.>> ___> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are">> --> This message was scanned by ESVA and is believed to be clean.>>___UNSUBSCRIBE or access ARSlist Archives at www.arslist.orgattend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

Re: Finding the connected form-name, alias and entry-points...

[Kbegosh]

Misi,
I also just checked it out and it is a very cool tool and very usefull.

Sent from my iPhone

On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:


Hi again,

I just want to check a couple of things, as RRR|Alias has not been  
visited

anywhere near what I was expecting.

This is an open page, and you do not need to login or anything  
similar.


Q1: Have you all learned which Form Alias is connected to which  
Form, and

the same for the Entry Points in ITSM7, which would make this tool
obsolete?

Q2: Have I missed something else? Maybe there is some other way to  
quickly

find out the Alias/Entry Point/Form Name relationships?

Q3: Maybe I was too vague about what this really was, and it's  
benefits?


Normal access: http://rrr.se/cgi/alias

Search for "Incident": http://rrr.se/cgi/alias?s=incident

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
logs.
Find these products, and many free tools and utilities, at http://rrr.se 
.



Hi all,

I have sometimes felt frustration when trying to correlate error  
reports
to the actual underlying form name, when Entry-Points and View- 
Aliases are

the only thing shown by the user interface...

I hope this will be the solution for all of us: http://rrr.se/cgi/alias

Just type in a search keyword, and you will get a list of all form- 
names,

view-aliases and entry-point-names that match.

The current data is taken from ITSM7, but I guess that most labels  
are the
same in newer versions. I will add new applications as soon as you  
help me

with the def-files needed.

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
logs.
Find these products, and many free tools and utilities, at http://rrr.se 
.


___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--
This message was scanned by ESVA and is believed to be clean.




___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Compatibility Matrix

[Timothy Powell]

Look at your Temp Path variable.
If the path has a space in it, you will get the error you mention below.
We always change the temp path to C:\Temp and it works fine after that.\

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, May 05, 2010 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Thanks.

The reason I asked is:

I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no 
space to install". I know we have enough space.

I have done the following to configure the DEP feature
•   From the Windows Start menu, click Control Panel, and then double-click 
System.
•   Click the Advanced tab.
•   In the Performance area, click Settings.
•   On the Data Execution Prevention tab, verify if the “Turn on DEP for 
all programs
•   and services except those I select” option is selected.
•   If the “Turn on DEP for essential Windows programs and services only” 
option is selected, no configuration is required.

Is there anything I can check?

Thanks


Atul 

-Original Message-
From: "David Charters" [dchart...@charterssoftware.com]
Date: 05/05/2010 05:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and 
above.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, May 05, 2010 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Compatibility Matrix

Hi,

Question: Is ARS 7.5 compatible with Windows Server 2008?

Also will appreciate if I could get compatibility matrix for ARS 7.5.

Thanks
Atul 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

[Ramey, Anne]

I meant how much data was in the db, wondering how many hours the actual ITSM 
upgrade itself would take (not the other work involved).  We have already 
planned 6 months for the overall effort.

Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North 
Carolina Public Records Law and may be disclosed to third parties only by an 
authorized State Official.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of David Charters
Sent: Wednesday, May 05, 2010 5:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

I have done 6 of them so far and with customizations, data, install, bug
fixes, Notification adjustments, new configurations etc.. The average has
been about 3 months. Now of course this greatly depends on how good your 7.1
data is and how many customizations you have.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Wednesday, May 05, 2010 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

That's what we are looking at upgrading from/to.  How much data do you have
(so I can guess-timate how long our upgrade might take)?

Anne Ramey

E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may be disclosed to third parties only by an
authorized State Official.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Hulmes, Timothy W Mr CTR US USA
IMCOM
Sent: Wednesday, May 05, 2010 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

We just Recently went from ARS7.1/CMDB2.1/ITSM7.0.03 to
ARS7.5/CMDB7.6/ITSM7.6 in a test environment.  The ARS portion took 40
minutes, the CMDB portion took 4 hours and the ITSM portion.are you
ready for this 23 hours.  I kid you not.


Tim


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jiri Pospisil
Sent: Wednesday, April 28, 2010 6:09 AM
To: arslist@ARSLIST.ORG
Subject: AR System 7.5 and ITSM 7.6 Upgrade Effort Estimates

** 

++

Please Read The Disclaimer At The Bottom Of This Email

++

 

Hi,

 

I have been tasked to provide some effort estimates for upgrading our
Remedy environment from ARS 7.0.1 to 7.5 and ITSM applications from
7.0.1 to 7.6 (including CMDB upgrade).

I was wondering if anybody who have been through a similar upgrade could
share their experience.

Would be interesting to know not only time spent on the Remedy technical
side, but also what re-training was required/given to users and what
other technical/non-technical resources you had to use during the
upgrade.

 

Thanks

 

Jiri Pospisil

Remedy Specialist

LCH.Clearnet http://www.lchclearnet.com/> 

 

 


*

 

This email is intended for the named recipient(s) only. Its contents are
confidential and may only be retained by the named recipient(s) and may
only be copied or disclosed with the consent of LCH.Clearnet Limited. If
you are not an intended recipient please delete this e-mail and notify
postmas...@lchclearnet.com.

 

The contents of this email are subject to contract in all cases, and
LCH.Clearnet Limited makes no contractual commitment save where
confirmed by hard copy. LCH.Clearnet Limited accepts no liability,
including liability for negligence, in respect of any statement in this
email.

 

LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High
Street, London EC3N 1EA. Recognised as a Clearing House under the
Financial Services & Markets Act 2000. Reg in England No.25932 

Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com

 


*

 

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives a

SRM Integration Question

[William Abdo]

Hi All,

Does anyone out there have experience in performing or know of someone
that has performed and SRM integration with more than 500,000 Users?

Hopefully not importing all the users?

 

SRM 7.6.00

 

Respectfully,

 

William Abdo

 

 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Compatibility Matrix

[Atul Vohra]

Have been using 32 bit JDK (1.6 p20)


Atul Vohra

-Original Message-
From: "Lyle Taylor" [tayl...@ldschurch.org]
Date: 05/05/2010 07:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Are you running a 32-bit JVM?  You need to be using a 32-bit JVM.  Also try 
running the installer in Compatibility mode (say Windows XP SP3, or similar). 

Lyle 

-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra 
Sent: Wednesday, May 05, 2010 4:47 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Compatibility Matrix 

I just down loaded the compatibility Matrix from BMC and it states: 

Platform Minimum 
Operating System version 
32 or 64 bit x86 PC Compatible  Windows 2003 (32 or x64)  
[Server, Advanced Server, Datacenter, Enterprise, Standard] 

BTW We are using 2008 64 bit . 

Atul Vohra 
President, ProTech Software Inc. 
BMC Remedy Skilled Professional (R.S. P.) v7.1 
BMC Certified Adminstrator v7.5 


-Original Message-
From: "Rick Cook" [remedyr...@gmail.com] 
Date: 05/05/2010 06:43 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Compatibility Matrix 

Are you using the 32 bit version of 2008?  
64 bit on Windows is not supported.  

Rick  

-Original Message-  
From: Atul Vohra   
Date: Wed, 5 May 2010 18:37:06   
To:   
Subject: Re: Compatibility Matrix  

Thanks.  

The reason I asked is:  

I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no 
space to install". I know we have enough space.

I have done the following to configure the DEP feature  
•   From the Windows Start menu, click Control Panel, and then double-click 
System.  
•   Click the Advanced tab.  
•   In the Performance area, click Settings.  
•   On the Data Execution Prevention tab, verify if the “Turn on DEP for 
all programs  
•   and services except those I select” option is selected.  
•   If the “Turn on DEP for essential Windows programs and services only” 
option is selected, no configuration is required.  

Is there anything I can check?  

Thanks  


Atul   

-Original Message-  
From: "David Charters" [dchart...@charterssoftware.com]  
Date: 05/05/2010 05:04 PM  
To: arslist@ARSLIST.ORG  
Subject: Re: Compatibility Matrix

Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and 
above.  

-Original Message-  
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra  
Sent: Wednesday, May 05, 2010 4:56 PM  
To: arslist@ARSLIST.ORG  
Subject: Compatibility Matrix  

Hi,  

Question: Is ARS 7.5 compatible with Windows Server 2008?  

Also will appreciate if I could get compatibility matrix for ARS 7.5.  

Thanks  
Atul   

___ 
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"  

___ 
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"  

___ 
 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org  
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"  
___ 
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are" 


 NOTICE: This email message is for the sole use of the intended recipient(s) 
and may contain confidential and privileged information. Any unauthorized 
review, use, disclosure or distribution is prohibited. If you are not the 
intended recipient, please contact the sender by reply email and destroy all 
copies of the original message.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Error while importing SRDs

[Rohini Prasher]

**


Hi Listers,
 
When I am importing a SRD, after validation when I click Prmote, it throws following error message-
 
ARERR [382] The value(s) for this entry violate a unique index that has been defined for this form : schema: SRM:AppTargetData, entry: 252, 1 unique index(es), field(s): 179

 
 
Have you faced this error, if yes, how to resolve it?
 
Regards,
Rohini Prasher



DISCLAIMER:
---

The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. 
It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in 
this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. 
Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of 
this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have 
received this email in error please delete it and notify the sender immediately. Before opening any mail and 
attachments please check them for viruses and defect.

---
_attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

JOB: Multiple Openings with QMX for government consulting

[Barbara Siebert]

QMX Support Services is looking to fill multiple Senior Remedy Consultant 
positions for a long-term US project.  The opportunities are in (1) Kansas 
City, (2) the DC area, and (3) Jacksonville, N.C.  QMX is open to hiring 
salaried employees or working with 1099 hires.

Candidates must have experience with ITSM and CMDB 7.5.  DOD clearance is 
preferred.

QMX is a certified BMC Alliance Consulting Partner.  We specialize in 
government contracts as well as commercial projects.  You will be working with 
a group of experienced QMX consultants who have successfully completed over 500 
projects and most of whom have more than 10 years experience with the BMC 
Remedy products.

If you are interested in learning more about QMX and this opportunity, please 
contact:

Mike Gauche
Email: mgau...@qmxs.com
Phone: 703-549-3690

Thank you,
Barb

Barbara Siebert
Senior Consultant
QMX Support Services
cell phone: 949-637-7522

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Compatibility Matrix

[Timothy Powell]

BTW, KB Entry 20019577 is for this issue.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Timothy Powell
Sent: Thursday, May 06, 2010 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Look at your Temp Path variable.
If the path has a space in it, you will get the error you mention below.
We always change the temp path to C:\Temp and it works fine after that.\

Tim Powell

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, May 05, 2010 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Thanks.

The reason I asked is:

I am trying to install ARS 7.5 on Windows 2008 and am getting the error "no 
space to install". I know we have enough space.

I have done the following to configure the DEP feature
•   From the Windows Start menu, click Control Panel, and then double-click 
System.
•   Click the Advanced tab.
•   In the Performance area, click Settings.
•   On the Data Execution Prevention tab, verify if the “Turn on DEP for 
all programs
•   and services except those I select” option is selected.
•   If the “Turn on DEP for essential Windows programs and services only” 
option is selected, no configuration is required.

Is there anything I can check?

Thanks


Atul 

-Original Message-
From: "David Charters" [dchart...@charterssoftware.com]
Date: 05/05/2010 05:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Compatibility Matrix

Yes Windows Server 2003 and above, Oracle 10G and above, and MSSQL 2003 and 
above.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Atul Vohra
Sent: Wednesday, May 05, 2010 4:56 PM
To: arslist@ARSLIST.ORG
Subject: Compatibility Matrix

Hi,

Question: Is ARS 7.5 compatible with Windows Server 2008?

Also will appreciate if I could get compatibility matrix for ARS 7.5.

Thanks
Atul 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Discovery 1.6 and CMDB 2.x Commands

[Kathy Morris]

Hi,
 
 
Discovery 1.6
CMDB 2.X
SQL
Windows 2003
 
Is there any documentation available to explain the commands  executed 
between
Discovery and the TOPO (i.e. when Discovery discovers an asset, what are  
the commands that execute for the datastore to communicate with TOPO)?
 
Also, the commands that execute between TOPO and the CMDB. (i.e. when  an 
asset is in TOPO, the commands it uses to execute a command with the  CMDB).
 
I have not been able to find any documentation on this.  I know about  the 
config.XML files for Windows and Unix that are located on the Discovery  
server.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Finding the connected form-name, alias and entry-points...

[Rick Cook]

Misi, it actually sounds like a great app.  I just haven't had the time to
go take a look at it.  I definitely will in time, though!

Rick
On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:

> Misi,
> I also just checked it out and it is a very cool tool and very usefull.
>
> Sent from my iPhone
>
>
> On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:
>
> Hi again,
>>
>> I just want to check a couple of things, as RRR|Alias has not been visited
>> anywhere near what I was expecting.
>>
>> This is an open page, and you do not need to login or anything similar.
>>
>> Q1: Have you all learned which Form Alias is connected to which Form, and
>> the same for the Entry Points in ITSM7, which would make this tool
>> obsolete?
>>
>> Q2: Have I missed something else? Maybe there is some other way to quickly
>> find out the Alias/Entry Point/Form Name relationships?
>>
>> Q3: Maybe I was too vague about what this really was, and it's benefits?
>>
>> Normal access: http://rrr.se/cgi/alias
>>
>> Search for "Incident": http://rrr.se/cgi/alias?s=incident
>>
>>   Best Regards - Misi, RRR AB, http://www.rrr.se
>>
>> Products from RRR Scandinavia:
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> Hi all,
>>>
>>> I have sometimes felt frustration when trying to correlate error reports
>>> to the actual underlying form name, when Entry-Points and View-Aliases
>>> are
>>> the only thing shown by the user interface...
>>>
>>> I hope this will be the solution for all of us: http://rrr.se/cgi/alias
>>>
>>> Just type in a search keyword, and you will get a list of all form-names,
>>> view-aliases and entry-point-names that match.
>>>
>>> The current data is taken from ITSM7, but I guess that most labels are
>>> the
>>> same in newer versions. I will add new applications as soon as you help
>>> me
>>> with the def-files needed.
>>>
>>>   Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia:
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>>> Find these products, and many free tools and utilities, at http://rrr.se
>>> .
>>>
>>>
>>> ___
>>>
>>
>
>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>>
>>> --
>>> This message was scanned by ESVA and is believed to be clean.
>>>
>>>
>>>
>>
>> ___
>>
>
>
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Crystal Reports

[Martinez, Marcelo A]

One thing that has always annoyed me when running and saving a crystal report 
via Remedy, regardless of file format, is it always saves the filename in all 
lowercase letters even if some of my letters are capitalized. Not a big issue 
but I wonder if others experience the same.

Marcelo

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Finding the connected form-name, alias and entry-points...

[Misi Mladoniczky]

Hi Rick, Kerry, Begosh,

That is good to hear, from all of you.

The next step would be to find complete form-def-files from all of ITSM
7.0, 7.5 and 7.6 to make the database complete.

Finding language specific def-files would also be something to do.

How can I get a complete set of these def-file in an easy way, any ideas?

The current version of RRR|Alias is based on an English ITSM 7.0. The
installed modules should be fairly complete, but I am not sure exactly how
complete they are...

Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

> Misi, it actually sounds like a great app.  I just haven't had the time to
> go take a look at it.  I definitely will in time, though!
>
> Rick
> On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:
>
>> Misi,
>> I also just checked it out and it is a very cool tool and very usefull.
>>
>> Sent from my iPhone
>>
>>
>> On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:
>>
>> Hi again,
>>>
>>> I just want to check a couple of things, as RRR|Alias has not been
>>> visited
>>> anywhere near what I was expecting.
>>>
>>> This is an open page, and you do not need to login or anything similar.
>>>
>>> Q1: Have you all learned which Form Alias is connected to which Form,
>>> and
>>> the same for the Entry Points in ITSM7, which would make this tool
>>> obsolete?
>>>
>>> Q2: Have I missed something else? Maybe there is some other way to
>>> quickly
>>> find out the Alias/Entry Point/Form Name relationships?
>>>
>>> Q3: Maybe I was too vague about what this really was, and it's
>>> benefits?
>>>
>>> Normal access: http://rrr.se/cgi/alias
>>>
>>> Search for "Incident": http://rrr.se/cgi/alias?s=incident
>>>
>>>   Best Regards - Misi, RRR AB, http://www.rrr.se
>>>
>>> Products from RRR Scandinavia:
>>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>>> logs.
>>> Find these products, and many free tools and utilities, at
>>> http://rrr.se.
>>>
>>> Hi all,

 I have sometimes felt frustration when trying to correlate error
 reports
 to the actual underlying form name, when Entry-Points and View-Aliases
 are
 the only thing shown by the user interface...

 I hope this will be the solution for all of us:
 http://rrr.se/cgi/alias

 Just type in a search keyword, and you will get a list of all
 form-names,
 view-aliases and entry-point-names that match.

 The current data is taken from ITSM7, but I guess that most labels are
 the
 same in newer versions. I will add new applications as soon as you
 help
 me
 with the def-files needed.

   Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se
 .


 ___

>>>
>>
>>  UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

 --
 This message was scanned by ESVA and is believed to be clean.



>>>
>>> ___
>>>
>>
>>
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>>
>>
>>
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
>> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Finding the connected form-name, alias and entry-points...

[Kbegosh]

If you need help let me know.  I have the def files for 7.5, 7,6.  I  
can upload them to your site or something like that.


Sent from my iPhone

On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:


Hi Rick, Kerry, Begosh,

That is good to hear, from all of you.

The next step would be to find complete form-def-files from all of  
ITSM

7.0, 7.5 and 7.6 to make the database complete.

Finding language specific def-files would also be something to do.

How can I get a complete set of these def-file in an easy way, any  
ideas?


The current version of RRR|Alias is based on an English ITSM 7.0. The
installed modules should be fairly complete, but I am not sure  
exactly how

complete they are...

   Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy  
logs.
Find these products, and many free tools and utilities, at http://rrr.se 
.


Misi, it actually sounds like a great app.  I just haven't had the  
time to

go take a look at it.  I definitely will in time, though!

Rick
On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:


Misi,
I also just checked it out and it is a very cool tool and very  
usefull.


Sent from my iPhone


On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:

Hi again,


I just want to check a couple of things, as RRR|Alias has not been
visited
anywhere near what I was expecting.

This is an open page, and you do not need to login or anything  
similar.


Q1: Have you all learned which Form Alias is connected to which  
Form,

and
the same for the Entry Points in ITSM7, which would make this tool
obsolete?

Q2: Have I missed something else? Maybe there is some other way to
quickly
find out the Alias/Entry Point/Form Name relationships?

Q3: Maybe I was too vague about what this really was, and it's
benefits?

Normal access: http://rrr.se/cgi/alias

Search for "Incident": http://rrr.se/cgi/alias?s=incident

 Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by  
optimizing.

* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
logs.
Find these products, and many free tools and utilities, at
http://rrr.se.

Hi all,


I have sometimes felt frustration when trying to correlate error
reports
to the actual underlying form name, when Entry-Points and View- 
Aliases

are
the only thing shown by the user interface...

I hope this will be the solution for all of us:
http://rrr.se/cgi/alias

Just type in a search keyword, and you will get a list of all
form-names,
view-aliases and entry-point-names that match.

The current data is taken from ITSM7, but I guess that most  
labels are

the
same in newer versions. I will add new applications as soon as you
help
me
with the def-files needed.

 Best Regards - Misi, RRR AB, http://www.rrr.se

Products from RRR Scandinavia:
* RRR|License - Not enough Remedy licenses? Save money by  
optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your  
Remedy

logs.
Find these products, and many free tools and utilities, at
http://rrr.se
.


___









UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--
This message was scanned by ESVA and is believed to be clean.





___








UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"




___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"



___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

--
This message was scanned by ESVA and is believed to be clean.




___




UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: {Remedy ARS} Re: Windows UserID

[jham36]

Why not include the requested info in the survey url?  Or just the
incident ID?  I don't feel like looking up the documentation, but you
can set a field value through the url something like F%fieldid%=
$IncidentID$
Having the incident id can allow you to use workflow to pull in any
info you want from the incident.

James

On May 5, 2:01 pm, "Grooms, Frederick W" 
wrote:
> In your Connector entries in Tomcat's server.xml file (in the conf directory) 
> add  enableLookups="true"
>
>                     maxThreads="150" minSpareThreads="25" maxSpareThreads="75"
>                enableLookups="true"  redirectPort="8443" acceptCount="100"
>                connectionTimeout="2" disableUploadTimeout="true"
>                compression="on" compressionMinSize="2048"
>                noCompressionUserAgents="gozilla, traviata"
>                compressableMimeType="text/html,text/xml" />
>
> By default Tomcat does not turn on machine name resolution.  Personally I 
> added the  enableLookups="true"   to all of the Connector entries in the 
> file.  After updating the config file stop and restart Tomcat.  Your Java 
> function should then work.
>
> The other Java function I use is to get the IP (put it in the same .jsp file).
> function env_get_ip_info()
> {
>   var return_value = "<%= request.getRemoteAddr() %>";
>   return (return_value)
>
> }
>
> Fred
>
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Veeral Oza
> Sent: Wednesday, May 05, 2010 7:38 AM
> To: arsl...@arslist.org
> Subject: Re: Windows UserID
>
> **
> Forgot to mention environment:
>
> ARS 7.0
> ITSM 7.0.3
> Midtier: 7 on Apache-Tomcat on a Windows machine.
> Oracle 11g database.
>
> On Wed, May 5, 2010 at 6:05 PM, Veeral Oza 
> mailto:veer...@gmail.com>> wrote:
>
> Hi,
>
> I am stuck at this requirement and was wondering if this is feasible to 
> implement:
>
> 1) When an Incident is resolved, an email goes to the customer to submit a 
> survey, with a survey link.
> 2) The link opens the survey form in the brower without the user 
> authenticating in the midtier. A surver-user with a restricted read license 
> is created for this purpose which allows multiple people from multiple 
> locations to submit the survey.
> 3) There is a submit button on this survey form.
> 4) When the user clicks on submit button, it is required that, his Windows 
> User ID be captured in one of the fields.
> ___
>
> Solutions implemented that did not work:
> 1)
> Create a little Java function in a .jsp file and put it in your "shared"
> folder on your Midtier:
>
> Name the file something like /arsys/shared/get_remote_user.jsp.
>
> get_remote_user.jsp contains:
>
> function env_ip_var()
> {
> var return_value = "<%=request.getRemoteUser()%>";
> return (return_value)
>
> }
>
> In the Web Header content of the form you want to capture this on,
> add...
>
>  language="JavaScript">
>
> To set a field with the data from the JavaScript functions do the
> following in an active link...
>
> Run Process Command Line:
> javascript:window.F().DoSet(env_hostname());
>
> Be sure to change  with the field ID of the field you want to
> set.
>
> This did not work, function env_ip_var returns null.
>
> 
> Solution 2:
>
> A set fields actions in an active link:
> $PROCESS$ CMD /C "set username"
>
> This worked only in user tool. However this functionality is required for web.
>
> ___
>
> If you have any other ideas, please do share.
>
> Regards,
> Veeral Oza
>
> ___ 
> 
> UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org
> attend wwrug10www.wwrug.comARSlist: "Where the Answers Are"
>
> --
> You received this message because you are subscribed to the Google Groups 
> "Remedy ARS" group.
> To post to this group, send email to arsl...@googlegroups.com.
> To unsubscribe from this group, send email to 
> arslist+unsubscr...@googlegroups.com.
> For more options, visit this group 
> athttp://groups.google.com/group/arslist?hl=en.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

Re: Finding the connected form-name, alias and entry-points...

[Nair, Rajesh IN BOM SISL]

This is great . but could have be much better, if it could have information 
from V6.3 onwards.

6.3 may be outdate. but i still think may of us are still  using it


Regards
Rajesh Nair

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kbegosh
Sent: Thursday, May 06, 2010 11:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Finding the connected form-name, alias and entry-points...

If you need help let me know.  I have the def files for 7.5, 7,6.  I can upload 
them to your site or something like that.

Sent from my iPhone

On May 6, 2010, at 2:00 PM, Misi Mladoniczky  wrote:

> Hi Rick, Kerry, Begosh,
>
> That is good to hear, from all of you.
>
> The next step would be to find complete form-def-files from all of
> ITSM 7.0, 7.5 and 7.6 to make the database complete.
>
> Finding language specific def-files would also be something to do.
>
> How can I get a complete set of these def-file in an easy way, any
> ideas?
>
> The current version of RRR|Alias is based on an English ITSM 7.0. The
> installed modules should be fairly complete, but I am not sure exactly
> how complete they are...
>
>Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
> logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se .
>
>> Misi, it actually sounds like a great app.  I just haven't had the
>> time to go take a look at it.  I definitely will in time, though!
>>
>> Rick
>> On Thu, May 6, 2010 at 5:14 AM, Kbegosh  wrote:
>>
>>> Misi,
>>> I also just checked it out and it is a very cool tool and very
>>> usefull.
>>>
>>> Sent from my iPhone
>>>
>>>
>>> On May 6, 2010, at 7:46 AM, Misi Mladoniczky  wrote:
>>>
>>> Hi again,

 I just want to check a couple of things, as RRR|Alias has not been
 visited anywhere near what I was expecting.

 This is an open page, and you do not need to login or anything
 similar.

 Q1: Have you all learned which Form Alias is connected to which
 Form, and the same for the Entry Points in ITSM7, which would make
 this tool obsolete?

 Q2: Have I missed something else? Maybe there is some other way to
 quickly find out the Alias/Entry Point/Form Name relationships?

 Q3: Maybe I was too vague about what this really was, and it's
 benefits?

 Normal access: http://rrr.se/cgi/alias

 Search for "Incident": http://rrr.se/cgi/alias?s=incident

  Best Regards - Misi, RRR AB, http://www.rrr.se

 Products from RRR Scandinavia:
 * RRR|License - Not enough Remedy licenses? Save money by
 optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
 logs.
 Find these products, and many free tools and utilities, at
 http://rrr.se.

 Hi all,
>
> I have sometimes felt frustration when trying to correlate error
> reports to the actual underlying form name, when Entry-Points and
> View- Aliases are the only thing shown by the user interface...
>
> I hope this will be the solution for all of us:
> http://rrr.se/cgi/alias
>
> Just type in a search keyword, and you will get a list of all
> form-names, view-aliases and entry-point-names that match.
>
> The current data is taken from ITSM7, but I guess that most labels
> are the same in newer versions. I will add new applications as
> soon as you help me with the def-files needed.
>
>  Best Regards - Misi, RRR AB, http://www.rrr.se
>
> Products from RRR Scandinavia:
> * RRR|License - Not enough Remedy licenses? Save money by
> optimizing.
> * RRR|Log - Performance issues or elusive bugs? Analyze your
> Remedy logs.
> Find these products, and many free tools and utilities, at
> http://rrr.se .
>
>
> __
> _


>

>>>
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>
> --
> This message was scanned by ESVA and is believed to be clean.
>
>
>

 ___
 



>>>
>>>
>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

>>>
>>>
>>> 
>>> ___


>>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend
>>> wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
>>>
>>
>> _
>> __


>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 

Gurudev Ankam is out of the office.

[Gurudev Ankam]

I will be out of the office starting  05/07/2010 and will not return until
05/10/2010.

I'm going out of station and I don't  have access to mails until 10th May.
I will give you a reply once I come back.

For Carphone Warehouse account please contact Suneel Pallamreddy.

All escalations should go to my manager  Pratibha Allamaraju @
'pratibh...@in.ibm.com'.


Thank you.

Regards,
Gurudev Ankam

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"